Customer Reviews for U-Haul Moving & Storage of Anchorage

9 845 évaluations

4751 Old Seward Hwy   Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

(907) 561-2266

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(907) 561-2266

4751 Old Seward Hwy
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

On drop off, I follow the signs and just sit in the vehicle with my trailer multiple employees walk by and just look at me. Finally after 10+ minus someone comes out after I can see them fussing about who would come out. The app wouldn't let me check out online

Sergei R. 
Évaluation :
4

I picked up truck and only drove 11 miles I put 2 gallons of fuel in it and took back they charged me for 2 more gallons . Something very wrong 4 gallons of fuel for 11 miles. Last time I rented there they tried to charged me 100 sone miles in less then 2 hours and I only drove 30 milers. What's wrong with the old Seward location?

SAMUEL A. 
Évaluation :
4

Accept paper (temporary ) copy of drivers license.

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
5

The entire staff was amazing and very friendly! Will definitely use them again and refer people to this location!!!

Ryan P. 
Évaluation :
1

My link to disagree with fuel level or damage has in the past or today never worked. So I take lots of pictures. I did notice and photograph an slight bump out on the top drivers side rear of the box van it really looks like a slight body line diversion at the seam . I put approx thirty miles replaced used fuel and returned . They attempted to charge for fuel. And attempted to blame me for what was now a very large corner separating at the top driver side of the box . I've shopped this store out of convenience since the early 90's . They are famous for add on charges and we all know it . I produced a receipt for the fuel I purchased and I have pictures of the condition of the vehicle. How dare y'all treat a repeat customer and neighbor in this vile manner.

RODNEY B. 
Évaluation :
5

Very nice people

Emily A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne G. 
Évaluation :
5

Personnel was great and very helpful for questions and needs.

SHARON M. 
Évaluation :
3

I called the location to ask for a registration of the rental and could not even get through to the location's direct line. I kept getting rerouted to the corporate number who simply connected me to the local number again without success. Tried email, calling multiple times, waiting on hold for several hours. Also, the rental was missing a gas cap which I called roadside assistance prompt and after multiple attempts as well, finally got someone only to have them put me on hold and never to hear from them again until I returned the rental. What can you do to improve for the next customer? Answer your damn phone and actually assist customers.

ian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W. 
Évaluation :
5

Great customer service. Thank you. ❤️

ann N. 
Évaluation :
5

The last 3 times I rented a 26 foot UHaul the truck was leaking getting my things wet I felt I should have been compensated for this. They aren't supposed to leak it is very frustrating dealing with this.

Gary R. 
Évaluation :
5

Nice pick up. it did need dusted but otherwise it was in very clean condition and drove nicely. the return after hours availability works like a charm and makes returning after hours a breeze. i appreciate the good prices too for when I need to use a truck. thank you U Haul.

Nicole O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Great experience. Above and beyond

jack W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle A. 
Évaluation :
5

People friendly, efficient. If it were faster to get the equipment that would be super. Hard to do in this economy but another front line person woujd speed it up.

JERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luvinia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel E. 
Évaluation :
3

Advertising a $19,95 a day for a rental truck was deceiving given that I had also to pay for mileage and fuel. The representative assisting me couldn't explain why I was being charged for taxes since Alaska is tax exempt. And, I had to pay the $10 collision fee because the other representative warned me that they don't deal with private insurances. After a quick look at my receipt, I may have to dispute a fuel add-on charge that was already taken care of prior to dropping the vehicle back at the facility.

Massoud F. 
Évaluation :
1

I was given the key and directed to the vehicle, the vehicle was parked extremely close to another U-Haul vehicle which made it difficult to get into the vehicle. There was a cardboard sign in the front window that I had to remove before I could drive the vehicle. When I returned I put gas in the vehicle and filled it to the same spot that it was at when I picked up the vehicle (3/8 full). When I received my bill I was charged for 8gal of fuel $48,12 and a $30 fuel surcharge. I tried calling the Uhaul place, but there was a 45min wait, so I drove down there and after about 30mins it was determined that I was correct and whoever checked in the vehicle after I dropped it off put in the wrong fuel amount. I was told that they couldn't do a refund and I would need to wait for the GM to fix the issue.

Troy A. 
Évaluation :
5

They were an excellent crew!

DOUGLAS O. 
Évaluation :
1

We were told we were good to go but the trailer was missing tire, it was on a rim and looked like it had blown out. We noted the poor condition of the truck, looked old and had $140k miles. Once the truck was loaded and at the gas station we noticed the front truck tire was bulging and needed to be replaced. We received roadside assistance but the service provider was told the wrong lug nut size. We couldn't get a new tire that night and had to delay our travel. We drove round trip to our new home and was concerned the entire time that the truck may break down. More stress than was needed when we saw much newer trucks. We were also greeted as “what you need bro” and felt the staff at this station did not care about the condition of the equipment.

Kevin S. 
Évaluation :
1

Charged a $20 surcharge for returning my truck “after hours!!!!” I returned it before 8pm!! Went to your f@&$ up website and couldn't navigate it!! Called your local Old Seward Hwy location in Anchorage, Alaska, and got the run around over my $20!! Keep it UHaul!! I pray I never need your service again!! Worst experience EVER!!

RICARDO M. 
Évaluation :
3

The gentleman who helped us at the front desk was very helpful but otherwise our experience was not great. We waited about 20 minutes for the person who was supposed to get us our truck and trailer to even greet us. On top of that we rented a 5x9 trailer but it was just nearly 4' wide. We almost could transport our item. Not impressed.

Michaela S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Nothing! You're doing great!!

Sydney L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
3

Line get too long. need more help on check out.

WILLIAM B. 
Évaluation :
5

The rental process was very efficient and pleasant. I will go again and recommend family and friends. Staff was extremely kind and professional.

dorothy B. 
Évaluation :
1

Slapped with a almost $190 charge out of nowhere? I'll be singing to the town about this scam

PRESTON V. 
Évaluation :
2

I pulled into the parking lot to return the truck and found I that there wasn't much room to park. I noticed that there were 4 trucks parked near. return lane, facing all directions. The trucks were parked disorganized which left me no choice but to park in a no parking zone. I continued to the counter but was assured immediately that I was good to go and receipt would be emailed. Happy about the quick and kind customer service, I exited the building. Walking towards my vehicle, a uhaul employee told me to pull up the truck because I was parked in a no parking zone. I replied to him, “no the guy inside said we're good!” He continues to repeat himself and tells me soon as you pull it up, we're good. I replied, no! Boss inside already said we're good. My son didn't think anything of it and pulled up the truck. If my son got into an accident, can you imagine the liability?

OSOESE L. 
Évaluation :
3

I was waiting for about 5-7 minutes when I was returning key When people came after me they were asked if they were returning keys and they said yes They were given instructions so I just followed what they were told I am short so the person might not have seen me

Patricia J. 
Évaluation :
5

Buy a long enough lock for the back door.

eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
2

The front desk employees were disorganized and a little unprofessional. They were acting like chickens with their heads cut off. When I reserved my uhaul online, I included a plastic bed cover and a dolly but neither were provided to me and were not in the truck but they still charged me for it. I was told the location closes at 7pm, I got back at 650pm right before they close and waited in line. When it was my turn I said I just want to return the truck real quick and go home but they denied me and told me they are closing up and I need to do the uhual return online. I prefer doing transactions like this in person instead of online, but they did not want to help me. This wasn't my personal experience but the lady in front of me reserved a uhaul but the front desk employees had no idea where her truck was. Apparently they locked the key inside the truck and another employee who has the spare went home for the day so the lady had to wait 30+ minutes to actually receive her uhaul… like I said, disorganized and unprofessional location.

Christian W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sean L. 
Évaluation :
4

What I expected!

jim E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Best place to rent a uhaul. I moved and had alot of stuff! I am glad for uhaul! Friendly, best rates, amazing staff.

ina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA T. 
Évaluation :
3

Unit was totally out of fuel due to siphoning by a criminal prior. Was told to go to nearest gas station located 4 blocks away or it would fail due to fuel starvation. Inside of moving area floor was covered in dust and some dirt and had not been cleaned prior to pickup. Employees were fairly friendly and helpful and inside of store was clean and relatively neat.

John W. 
Évaluation :
5

Both agents who assisted me with pickup and drop-off were excellent

Chris D. 
Évaluation :
3

The cargo truck was filthy inside and outside. The driver's seat had a large ripped open hole. They need to do much better.

Jenada J. 
Évaluation :
4

The back of the truck had some sand/dirt in it…..

Christine R. 
Évaluation :
5

Absolutely great customer service, polite employees even under pressure from many customers in the lobby at the time of my visit. The return employee was very helpful in communicating how the return transaction was all electronic! Thank you Old Seward U-Haul team!

Joseph T. 
Évaluation :
3

The truck needs work on the front suspension and the steering

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASTRIT C. 
Évaluation :
5

The staff at the Anchorage Old Seward location are friendly, courteous, and professional. They always have trailers available and are willing to go the extra step in customer service. I truly appreciate the service they provide and will continue to rent from this location. Merci.

EDWARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
5

Once again, the app was having issues checking me back in. It wouldn't accept my photo of the odometer/fuel for some reason. The person working came out and checked me out. He showed me on his tablet, that the original "scratch photo" had uploaded and he knew the starting mileage from the previous rental check-in. He was helpful and took care of checking me in very quickly.

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete L. 
Évaluation :
4

S.O.

Christopher D. 
Évaluation :
1

Short staffed, staff that was there seemed stressed and unfriendly. Poor communication skills and customer service. Equipment was caked in dirt upon receiving, and the gas return policy is too inconvenient for the customer. Refilling gas to 5/8 increments is ridiculous.

Jacob R. 
Évaluation :
5

Just keep smiling

MICHAEL M. 
Évaluation :
3

I reserved a 10' truck 3 months in advance and on the day before was told to pick it up at a satellite location. When I arrived at the appointed time it was very cold and windy and the business was closed. I used the app to start the checkout but after the second image was uploaded the app froze. I later learned that the 'system' at the rental location was down. I called customer service and they said I can go to the main location and rent a 15' truck. The only one available was covered in mud, had massive windshield cracks, and the cab looked like it had been lived in. However, it ran well and performed flawlessly under difficult conditions. So kudos to U-Haul for having good rental equipment but the app needs work especially in bad weather or limited cell phone signals. I will rent again but only from a location with a human being as backup in case the app doesn't work.

Gustave S. 
Évaluation :
1

I was charge double and because of gas and more mileage when I put gas before dropping off the uhaul. Nobody was there to verify the drop off until I left the premises but yet I get an invoice couple days later. If someone was there to check during the drop off then yes but no. I'm not coming back, your staff wanted to argue when in my eye your wrong.

Naotala H. 
Évaluation :
5

I have no complaints every person i talked to was professional and pleasant to talk to. I had to extend my rental time i think 4 different times and it was a great experience. Good customer service. Merci

Quinton M. 
Évaluation :
5

Very fast checkout and return process!

Robert O. 
Évaluation :
5

The staff here is excellent! They are fair and very knowledgeable. This is my favorite place to rent space and trucks.

Massa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
5

The staff were all friendly and very personable. Hope you treat them well or I am going to steal them for my store.

Bonita W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
1

No one was at the desk and when someone did show up and assisted me they were on their cell phone messaging someone the whole time. Also vehicle that was rented out was not at the location they said it would be and when finally found the keys were not inside like they said it would be. Went back inside to get the keys...poor experience overall

Yang H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Idk it was pretty fkn badass.

Andre C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylynn G. 
Évaluation :
5

Tina needs a raise and a pain vacation. But a day off would do lol!!!

sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Per M. 
Évaluation :
5

Great people great service.

Charles R. 
Évaluation :
5

The staff was really nice and informative. We will definitely use this location again!

Dana F. 
Évaluation :
2

On checking out the vehicle NO one briefed me on disabling the tow feature, therefore a lot of gas was wasted.

Terry C. 
Évaluation :
5

The truck was very dirty, but mechanical was on spot. The manager knows her trade and was very helpful correcting system problem that overbilled me.

Chester I. 
Évaluation :
5

I have only set up the storage unit, I have not moved in yet. The UHaul staff are quick on their feet and are ready to give 100 % while working. I like that.

Amelia F.  |  Premières impressions 
Évaluation :
5

The staff and management were more than helpful for my specific needs, they were very professional and polite I would recommend this business to my familie, friends and strangers

Jacob M. 
Évaluation :
2

They kept calling for 3 days asking if I had dropped off the trailer when I signed off with someone at the desk.

Peter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M.  |  Premières impressions 
Évaluation :
5

Great customer service!

THOMAS J. 
Évaluation :
5

Staff is courteous and professional. Pickup and return were fast and easy. Merci.

Ken G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna M. 
Évaluation :
5

We accidentally reserved two separate reservations and only needed one. They said it was no problem and they took the other one off.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMMIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isaac P. 
Évaluation :
5

Friendly and professional service. The equipment was what I expected and helped a lot.

Lou C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simon R.  |  Premières impressions 
Évaluation :
5

Overall was good. I didn't have a reservation. The guy that checked me in was great fast and respectful. Merci

Foa L. 
Évaluation :
5

Friendly and professional service personel, and the equipment worked just as I expected.

Lou C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisanette P. 
Évaluation :
5

Thank you U-Haul I've been with U-Haul since 2006 16 years you kept my belongings safe and sound. THANK YOU

WILLY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie L.  |  Expérience générale 
Évaluation :
2

I had paid for 24hr access. As I was hours from leaving the country and storing my entire household at the U-Haul location, my access card was not working after hours. The number for manager in charge - Bri -, no one answered for more than an hour and U-Haul customer service also was unable to reach her after many attempts. As a result, I could not miss my flight, and my unit was left open and a cart of my items left just inside the door. I had to conitnuously call the next morning (after flying out of Anchorage) to get someone to lock my unit. The valuable household items on the cart had disappeared. I was told that my account was not authorized for 24hr access, though my charges paid clearly showed that was paying for them. Additionally, as preparing to move my items in storage overseas, my colleague made attemtps to contact the same manager -Bri- via phone to arrange transfer into a U-Box, but was again unreachable. If a manager is going to be unavailable, there should be an alternate to cover responsibilities to support customers. When I move back to Anchorage, unfortuately, I will be chosing a different location for the storage of my items. It's too bad, as the facility and most of the staff are great, but the most important services and management responsible for providing them are lacking. My collegue who helped me, he provided similar feedback and will also have the same advice to others using that property location.

STEVEN C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY C.  |  Expérience générale 
Évaluation :
5

Traci and her staff are very professional and focused outstanding on customer service

KARL P.  |  Expérience générale 
Évaluation :
5

Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.

DOROTHY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tione K.  |  Premières impressions 
Évaluation :
5

That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!

Alicia H.  |  Expérience générale 
Évaluation :
5

Totally awesome experience with Traci and Kim helping me out

garrett h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M.  |  Expérience générale 
Évaluation :
1

Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.

KAREN M.  |  Expérience générale 
Évaluation :
5

Very good customer service by Kim

garrett h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja T.  |  Premières impressions 
Évaluation :
3

Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn't have a smooth transition to the outside which made it hard with the carts.

Jen C.  |  Expérience générale 
Évaluation :
5

Good staff, excellent service and clean place. So amazing

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chaz A.  |  Expérience générale 
Évaluation :
2

SAME MISTAKE IN BILLING 17 TIMES!! WATED MY TIME FOR MONTHS!!

ROBERT B.  |  Expérience générale 
Évaluation :
5

Never had a bad experience always love you guys at the old seward location

Valorie S.  |  Expérience générale 
Évaluation :
5

Thank you for everything!

Diane O.  |  Expérience générale 
Évaluation :
5

Traci was so wonderful and sweet! She helped us get in our unit super last minute and made sure we had all the supplies we needed. She totally set us up for success and we couldn't be more grateful!

MIKE M.  |  Expérience générale 
Évaluation :
5

Huge improvement in the last few months.

Gwen M.  |  Expérience générale 
Évaluation :
5

The customer service is excellent at this location. Tracie runs a tip too establishment and your company is lucky to have her A++++

robert m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cameron M.  |  Expérience générale 
Évaluation :
5

I'm uncertain if U-haul locations are independently owned. Nevertheless, this location is Top Notch. Management and staff is friendly and Professional. They are always ready to meet the customer's needs. Thank you U-Haul.

Stacey T.  |  Expérience générale 
Évaluation :
5

Customer service is excellent and the Hawaiian guy working there is an excellent guy asking if I needed any help at all. Very understanding about the situation I'm in. Thank you!

Thomas U.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIO L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tad B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon E.  |  Expérience générale 
Évaluation :
5

Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, Karl

KARL P.  |  Premières impressions 
Évaluation :
5

Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn't get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It's done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.

Lloyd L.  |  Online Move In 
Évaluation :
5

Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!

Richard L.  |  Premières impressions 
Évaluation :
4

The only thing I would have appreciated was an elevator or some type of lift to the second floor.

MARY C.  |  Expérience générale 
Évaluation :
5

Great job guys keep it up 👍🏼

Aaron T.  |  Expérience générale 
Évaluation :
5

Exceptionally clean and secure.

RICHARD D.  |  Expérience générale 
Évaluation :
2

Staff were very kind and personable; however, the second floor of the storage facility is not ADA-accessible (there is no elevator, only stairs) and the only available storage unit in the size I needed was on the second floor. Because of mobility issues and lack of ADA access, it will take me multiple days to finish unloading my items into my unit. In addition, to unload or load items into/from the units you have to enter through the main store entrance and have staff accompany you to unlock side doors that access a narrow alley outside. Otherwise you're forced to cart them through the main store area, which is difficult to maneuver a dolly or flat cart through, and through multiple card-keyed doors that you must register and unlock each time. To access the alley you must go in the main store and request that staff accompany you to unlock the outside access doors in an alley then walk back out to the front to drive your vehicle around to the alley. The alley is barely wide enough to accommodate a parked vehicle while allowing any others to pass yet it is the only exit for all vehicles being used to access the storage unit areas. Five stars for the employees (and it's not their fault the building was built the way it was), one star for accessibility difficulties. Giving it an overall rating of "below average" as all other storage facilities I've ever been to are ADA-accessible and do not suffer from the complex vehicle access challenges this one has. I would have chosen a different facility but my U-pod is being shipped to and stored at this one and once it arrives I plan to the items from my storage unit into it. I didn't want to be juggling storage at two different businesses.

JillMarie S.  |  Premières impressions 
Évaluation :
5

Awesome people, helpful and quick service.

Kenneth C.  |  Premières impressions 
Évaluation :
5

Theonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittime

Jodie A.  |  Premières impressions 
Évaluation :
5

Kimberly is a wonderful sweet lady and was very helpful and saved my day with her wonderful customer service.

Zachry R.  |  Premières impressions 
Évaluation :
5

International self storage on c str and international in Anchorage I feel the ones running it is who is trying to break in. It happened during day not at night they claimed Our stuff was safe but I wasn't taking chances. I got a unit at unhaul right away. Be warned it is not worth going any place else. Besides u-haul offers insurance. That alone is worth it to me. The woman who helped us was super awesome and showed us how to gain access and gave us a map. She totally rocks!!!!!!!!(

JASON S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan g.  |  Expérience générale 
Évaluation :
3

The trucks were always parked in the way if you have a vehicle bigger than a car. Poor access due to parking truck in the way of customer traffic

mark r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick W.  |  Expérience générale 
Évaluation :
5

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RICHARD D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dane R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LINDSEY R.  |  Expérience générale 
Évaluation :
5

Very helpful!

Owen M.  |  Premières impressions 
Évaluation :
5

The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!

Jennifer H.  |  Premières impressions 
Évaluation :
5

Storage experience was excellent. I appreciated the security protocols, and especially the climate and humidity controls since I stored art works as well as photos. I would encourage management to add desk personnel during hours of high customers numbers to reduce the line wait time. Overall, I will gladly return to U-Haul for self-storage and vehicle rental and enthusiastically recommend it to family and friends. Hi, Steve! Carrie

Carrie B J.  |  Expérience générale 
Évaluation :
5

Staff were patient and kind going above and beyond to help me after a family emergency. Merci.

Rebecca W.  |  Premières impressions 
Évaluation :
2

I moved out properly and I was still charged rent the next month and even a late fee. I called this location and was never able to get a hold of anyone, and would have to wait literally hours on the general customer service line. It took three calls to the customer service line to resolve the issue--lors of wasted time.

Andrew T.  |  Expérience générale 
Évaluation :
2

Customer service lacks. I needed help when I arrived. The person expected me to know what to do with my code. Then my code didn't work so I was told to come back the next day if though I truck load of things. They could have opened the door and let me unload but didn't.

Christie W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick W.  |  Premières impressions 
Évaluation :
1

Code was wrong. I had to go in. Girl at the counter said my code would work. It did not. Came back a 2nd time and the code still did not work. I was then informed that access to storage on my side is only until 7 pm? I still don't know if that's true but the fact that there is confusion about whether or not I can get to my unit at the quote AND EMAILED time 5am to 10pm pisses me off. I will not be getting a 2nd month and I will move my business elsewhere. My code did not work so the girl gave me a new code. That one worked, but it should never have even been an issue. Get your crap together uhaul.

Robert S.  |  Online Move In 
Évaluation :
1

Hi so I reserve a storage where I have an access for 24 hours and when I got there they didnt even know I had a storage unit reserved and on top of that i thought when u sign up reserve we get free automatic pad locks? I have to pay for the lock waited and greeted with unpleasant attitude but thats fine because it seems like the guy was having a bad day and hard day. So i was wondering if The one i signed up and reserved to have an access for 24hours is available because thats why i rented the uhaul so I can go back and fort. And I didn't have the chance to look at my reservation space? So i would like to talk to the branch manager or the owner of the company because, likewise I had a long day but i dont be bringing that to work so If you have a chance my number is (907) 744-4292.. please give that or have the manager, owner call me. Merci

Nhel A.  |  Premières impressions 
Évaluation :
2

The staff & facility was great. The wait line was long. I wouldn't recommend the storage for an upstairs unit since there is no elevator.

MARY C.  |  Premières impressions 
Évaluation :
4

The representative I originally began the application with forgot to add 24/7 access, but the manager was able to fix it--even very late into the evening.

Andrew T.  |  Online Move In 
Évaluation :
4

Store forgot to set my access to 24/7, but manager resolved.

Andrew T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry T.  |  Expérience générale 
Évaluation :
4

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Valerie J.  |  Premières impressions 
Évaluation :
5

Ray was God Sent. I've been to this U-Haul location a few times and Ray has always been Professional, kind, and expeditious. I almost gave away and vintage bicycle due to a move and lack of space when Ray asked, do you need a rental unit? We recently had a bunch come available. His question was the answer I needed in the Fog of the stress of my Move. Thank you Ray for always being at your Best.

Stacey T.  |  Premières impressions 
Évaluation :
3

The young man working the front desk lacks in customer service skills. I feel that he is not knowledgeable about the storage options and he did not provide clarity about location of the unit we rented and did not mention that uhaul had their own locks on the unit. The person that answered the phone when we realized we could not access the unit due to being locked, was very helpful and had someone come unlock the unit for us very quickly. Overall the Uhaul experience was great, with the exception of the young man at the desk, he may need more training on how to interact with customers. Merci.

Jose M.  |  Premières impressions 
Évaluation :
2

If you want a square to put your belongings in, Uhaul has expensive rooms for that. If you want to wait forever in line, Uhaul knows how to waste your time. If you wanted to be offended, Uhaul hires the best customer service people for that. I'll tell you, if I am providing you a good amount of money for a weak service, and your employees give me any attitude (hateful female I have encountered twice), or do not make me feel valued as a customer; I will create accounts around the web and make this review noticed. You want to waste my time, charge my card and hold my money, and then when I call to speak with the General Manager, Steve Womack doesn't answer. What a disgrace to the Uhaul community. It is difficult to mess up a franchise, where all you have to do is support the business model and keep happy customers.

justin b.  |  Expérience générale 
Évaluation :
5

Cade was especially helpful!

Kristen U.  |  Expérience générale 
Évaluation :
1

Unsanitary, very uncomfortable and not well-maintained. The least favorite business location I've ever been to.

victoria p.  |  Premières impressions 
Évaluation :
2

My experience with Uhaul storage was perfect until the day I moved out. I had reserved a 10' truck to move out my belongings on the last day of my billing cycle. The reservation was for a return trip with a base cost of $19.99. When I arrived to pick up the truck, I was told by the Asst. Mgr there were no 10' trucks to rent, that Uhaul had overbooked. I was then told there was a 10' truck but it was only for one ways and it would be $118 and I'd have to drop it off at another Uhaul location. I was not going to pay $100 more for a truck especially b/c this was not my fault. Nor did I have the time to drop the truck off on the other side of town. I instead started unloading my storage with my car but because the location closes at 7 I had to return the next day to finish. The Asst Mngr said I wouldn't be charged for the next month since I was now on day 1 of the next billing cycle, but I was charged and had to speak with a Uhaul rep (Raymond - who was excellent!) about reversing the charges. I had to take off the 1/2 half of this day from work in order to empty the storage unit as well. Lastly, when I asked about the $50 guarantee that's posted on your wall behind the counter, I was told my reservation didn't qualify because of the overbooking. This makes no sense. I made a reservation - the reservation was not fulfilled. It caused me all sorts of trouble, but the guarantee isn't valid because you overbooked? I have worked as a Logisitics Manager the past decade and have both used Uhaul for personal moves as well as for work related moves. I'll be hesitant to put myself in the same position with the company going forward and will be looking at other options.

Jeff F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angus K.  |  Premières impressions 
Évaluation :
5

Great staff. I appreciate the kindness and taking the time that answer my many questions. Thank you from a very satisfied customer.

Hilary T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
5

the front desk lady was extremely helpful and friendly.

peter y.  |  Premières impressions 
Évaluation :
4

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Teresa C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

benjamin h.  |  Expérience générale 
Évaluation :
5

Your place is great and your employees are a wonderful asset to your company!!!!

KRISTINE D.  |  Expérience générale 
Évaluation :
5

Customer Service, Raymond P , was Great! He was professional, friendly and personal. Raymond found what I needed and explained. He is an asset employee to your business at Uhaul!

KRISTINE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M.  |  Expérience générale 
Évaluation :
5

Great service.

Joshua E.  |  Premières impressions 
Évaluation :
1

Was only one nice employee the entire time I had my storage unit there. Everyone else was rude and unpleasant I had move out because of customer service conflicts.

Brenton J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily p.  |  Premières impressions 
Évaluation :
4

No problems with facility or faculty. It would be nice if 'storage' was open 24/7.

DENNIS D.  |  Expérience générale 
Évaluation :
5

The first month was free, it was climate controlled, and great size for what I needed. Thank you for being in a good place for me!

carrol a.  |  Expérience générale 
Évaluation :
5

Really good service. I always use uhaul

Emmanuel M.  |  Premières impressions 
Évaluation :
3

Make the storages accessible at all hours.

Mary B.  |  Premières impressions 
Évaluation :
5

They were very friendly and helpful.

Michelle E.  |  Premières impressions 
Évaluation :
5

The girl at the counter was patient and very knowledgeable about all products and services. Very efficient and tried to go as quickly as she could, servicing the long line by herself.

melissa s.  |  Premières impressions 
Évaluation :
5

The U-Haul enployees are absolutely amazing! They are empathetic, understanding and so helpful! My items are 100 % safe and secure here. I'll definitely continue to use the services at U-Haul again!

Shaienne L.  |  Expérience générale 
Évaluation :
5

Very nice, clean facility and a very helpful staff. I have used storage facilities in several states and locations over the years and this is the best I have ever seen.

Daniel B.  |  Expérience générale 
Évaluation :
4

The storage unit grounds were a little tight to maneuver around. I'm sure a box truck wouldn't have fit at my unit. The key card access didn't work at first and had to be checked in manually.

Rodger J.  |  Premières impressions 
Évaluation :
5

Excellent customer service

brooke s.  |  Premières impressions 
Évaluation :
2

When I signed up I had 24 hour access but wasn't able to get inside I was also supposed to be set up on auto pay which never happened until I was charged a late fee. For $200 a month not worth it

Kelsey L.  |  Expérience générale 
Évaluation :
5

Wonderful customer service and help made this so easy

Anthony C.  |  Premières impressions 
Évaluation :
1

Not everything was 100 % poor, but hey, I can't fit a full description into 200 characters so the rating went down as I filled this out.

Clinton J.  |  Premières impressions 
Évaluation :
4

Everything went great.. I hired some two guys to help with the move. The only negative is U-haul is a very busy place,,long line to get anything done!

carrol a.  |  Premières impressions 
Évaluation :
2

Past couple of months the doors opened by detecting my truck. Keypad NEVER used to access bldg. Unit was not individually monitored as stated, which is false advertising. Moved to a SECURE location.

Christie L.  |  Expérience générale 
Évaluation :
5

new to Anchorage ,thanks to everyone

Jamed T.  |  Premières impressions 
Évaluation :
5

Great place and staff was always understanding

Troy G.  |  Expérience générale 
Évaluation :
2

Very poor customer service. Often the wait times were very long as well. I was going to write more in depth, but you have a character limit setup, which doesn't really convey to me thatyouactuallycare

andrew r.  |  Expérience générale 
Évaluation :
5

Great all around

Brooklyn T.  |  Expérience générale 
Évaluation :
5

Staff was quick to help resolve issues

JUSTIN D.  |  Expérience générale 
Évaluation :
5

Thank you for your service!

daniel c.  |  Expérience générale 
Évaluation :
4

I have no complaints. My stuff was in this storage for about 2 years. I'm glad to have it all back now. The staff was always great and the facility always clean.

Tiffany D.  |  Expérience générale 
Évaluation :
5

Very pleased with the service I received. Will definitely recommend and use them again. Merci.

Margie M.  |  Premières impressions 
Évaluation :
5

🤪🤔😬🤐

Scott k.  |  Expérience générale 
Évaluation :
5

The facility was clean and the service was excellent.

Valerie r.  |  Expérience générale 
Évaluation :
5

Merci

LARRY H.  |  Expérience générale 
Évaluation :
1

Terrible access hours, rude staff, slippery floors, they sell the wrong locks. Never storing with Uhaul ever again. Will be sharing my experience with anyone interested in storage or moving.

Ryan R.  |  Expérience générale 
Évaluation :
5

The employee who helped us was phenomenal. I felt like he went above and beyond to explain what was available and we appreciated the time he took to show us a plethora of different size storage unit.

Frances R.  |  Premières impressions 
Évaluation :
4

Quick friendly service.

Judith F.  |  Expérience générale 
Évaluation :
5

Great staff thank you guys for everything

Glenn K.  |  Premières impressions 
Évaluation :
4

Other than me booking a truck from you twice and then you not having one, I found you guys very pleasant.

Kimbra M.  |  Expérience générale 
Évaluation :
2

The line at the customer service counter was long with only one person working the counter and several employees standing around talking. Most employees were rather abrupt and not very helpful.

Kerry T.  |  Premières impressions 
Évaluation :
5

Great experience

Mark N.  |  Expérience générale 
Évaluation :
5

S.O.

William M.  |  Expérience générale 
Évaluation :
5

Everything from start to finish of move was great. Such a nice economical alternative to moving! Merci.

SUZANNE W.  |  Expérience générale 
Évaluation :
5

Great customer service with a very competent staff. Had to work multiple rental issues (truck, trailer and storage unit) from 2400 miles away. I will definitely do business here again!

William M.  |  Réservation 
Évaluation :
1

Our experience with this U-Haul facility was frustrating. Our U Box was not ready when we arrived to pick it up, and the staff in the facility was not prepared to help us in a timely manner.

Ann A.  |  Expérience générale 
Évaluation :
5

Nice place. Done with my remodel. Will use again if needed

teresa c.  |  Expérience générale 
Évaluation :
2

Employees are very difficult. More training on the building would be a plus.

SHENAE F.  |  Expérience générale 
Évaluation :
4

My only complaint is that I moved out 4 days into the next month and they still charged me for the whole month. So now they can rent it out again and have double rent paid. Unethical practice

Lisa L.  |  Expérience générale 
Évaluation :
5

Aucun

ROGER C.  |  Expérience générale 
Évaluation :
5

Great place and good rates

David R.  |  Expérience générale 
Évaluation :
5

Very professional staff- thank you for your help!

Stacey B.  |  Expérience générale 
Évaluation :
5

Definitely happy with the storage unit and the service. Especially when I didn't lock up our unit correctly and they made sure it was secure for us until we came back the next time.

sarah f.  |  Réservation 
Évaluation :
5

The staff was very helpful and when we encountered a problem they really tried to go above and beyond to solve it for me. I appreciate the customer service!

Holly L.  |  Expérience générale 
Évaluation :
5

Best U-Haul I have worked with.

Suzanne G.  |  Expérience générale 
Évaluation :
2

The outside door 1008 would never close we properly. The ledge going outside was so damaged that every load on a cart in or out dumped my stuff. It was incredibly frustrating.

tamara g.  |  Expérience générale 
Évaluation :
5

Kimberly at 4751 Old Seward Hwy Anchorage, AK 99503 Is the best customer service professional I have ever worked with! Thank you Uhaul for everything!

Lucas H.  |  Expérience générale 
Évaluation :
5

Very good service

albert j.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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