Your staff was great.
wayne j | Expérience généraleSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage de Anchorage
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- 4,0 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisIt needs an upgrade badly.I loved the one on Boundary. Wish this setup was more like theres
Jason W | Expérience généraleNo one explained this promotion to me.
Joe F | Premières impressionsThe employees are always helpful and offer suggestions of what I’m working on.
GUADALUPE R | Expérience générale$150/month for the smallest unit seemed a little steep for a 30SF unit.
Roy S | Expérience généraleOnly thing l would recommend is that u haul lower their rental price on the 10×! 10 and 10×15 unit.
Betsy H | Expérience généraleThe staff was friendly and helpful dont get me wrong but there should be a policy put in place if we are calling to change the pay dates so that late fees dont apply because we know we dont get paid and called numerous and numerous of times to report this but still get hit with late fees its NOT right. I just paid a full month but couldn't take it out sooner as there was no ProRated. So I guess anywhere where you can make a buck and keep a buck. For some reason a day I got transfered to dimond uhaul by accident and the female there was not only rude but argumentative and when a complaint went in NOTHING was done and Noone got back to me. Old Seward staff was awesome just wish they could of helped more with late fees as a call was made every other week in regards to my pay dates changing ad my job changed. Spent most of my time in service there paying late fees.
marie t | Expérience généraleEverything got sold when i tried and tried to get it out
MATTHEW W | Expérience généraleThe sliding doors did not work to haul out large items
JACQUELINE N | Expérience généraleSo I’ve been a customer for 9 years: 2017–2026. I’ll say that generally speaking, I’ve been treated professionally and with respect. Current manager is very respectful and you can tell he actually cares. Current employee that sits in the next stall over, rude and very disrespectful. When you all changed the security system sometime in the last couple of months, there was no notice and no instructions given. You all could’ve sent out an email or letter, the way you do every year when you raise your prices. In fact, you could’ve sent out a front/back letter and it would not have cost you a dime more to let your customers know that the system had changed, and how to access the buildings. In trying to figure it out, I recommend that you have written instructions that you can hand people. Or an email that you could literally email to someone in real time, giving them the instructions. Unfortunately, I was treated as if I was somehow the problem, and even when the rude guy went to the back of the building, he didn’t actually show me how to do it. I still had to figure it out even with him standing there. Suffice to say, the customer is not the problem. Nor should we be treated that way. Again, 2017–2026, the basic function of safe storage was fulfilled, and generally speaking when I had to interface with Front Desk staff, people have been helpful. You might want to take a look at this most recent incident and consider some customer service training.
Michael D | Expérience généraleFound a better fit, move-out was very easy. I appreciate the staff, but the units themselves are a little dark and climbing stairs was not ideal, especially when I had some heavier items.
Anya D | Expérience générale