I made a reservation, and when I arrived the unit I had reserved was occupied. I was then upsold to a more expensive unit. I requested that because this was a mistake that was made by U-Haul that the price of my original reservation should be honored. The attendant said he would speak to his manager but I never heard anything back. When my bill came due after a month it was clear that I was not accommodated for the inconvenience of my reservation not being honored. I would not recommend this facility as it seems that they upsell people rather than honor reservations.
Joseph Hudnell | First ImpressionsSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage de Anchorage
Services dans cet établissement :
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Unités disponibles (toutes les dimensions sont approximatives)
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Diamond Self Storage - Anchorage Midtown
814 W Northern Lights Blvd, Anchorage, AK 99503 View Available Units1,6 miles from this location -
Diamond Self Storage - Anchorage Airport
5401 Northwood Dr, Anchorage, AK 99502 View Available Units2 miles from this location -
Diamond Self Storage - Anchorage
5401 Northwood Dr., Anchorage, AK 99502 View Available Units2 miles from this location -
Northland Maxi Vault Storage
1330 E 2nd Ave, Anchorage, AK 99501 View Available Units
(U-Haul Neighborhood Dealer)3 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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You helped me in my journey of Fatherhood be an awesome dad to my daughter
Benjamin Snyder | First ImpressionsI wish I never went there, called there, or even thought about using their services! Worst customer service I have ever received. I'm worse off than l was, now I'm Broke, too, and they were horrible to deal with and nothing they said was True , or even happened the way they said it would. Biggest mistake contacting these folks for help!
Nina Rose Dwyer | First Impressionsnice
Polly Bass | First ImpressionsEveryone is always very helpful and nice!
MEGAN WESSELMAN | First ImpressionsKeep doing what you’re doing.
Frank Phillips | Overall ExperienceThe Old Seward store had only 1 staff person. He was really great- but people had to wait excessively so he could handle it all.
Lina Allen | Overall ExperienceJack was very kind, patient and helpful. Excellent customer service.
KATHLEEN CHILD | First ImpressionsI was informed of 24 hour access but upon speaking with management they informed me this wasn't a possibility. If access was granted it would be a convenaince
Jamieson Williams | First ImpressionsI did find that the faciilty has a strong smell - like that of a chemical used to kill bugs. That is my one concern. The staff was very nice, calm, competent, efficient -- all the good things! This really making it a nice, easy experience. I was having a rushed, tough day but after leaving Uhaul and getting my storage unit I felt better. Thank you to the gentleman that helped me.
JAMES OWEN | First ImpressionsAn otherwise good experience was ruined by the crappy Wordlock that they sold me. Had to be cut off after one use.
Thomas White | First ImpressionsThe prices are affordable and the ease of moving out is beyond 5 stars.
dolly lamont | Overall ExperienceThank You!
Lauren J Alexander | Overall ExperienceThe owner checked me in and was very helpful. I moved to a larger unit when I moved out of this one.
Norman Dean | Overall Experience