Customer Reviews for U-Haul Moving & Storage of Anchorage

9 627 évaluations

4751 Old Seward Hwy   Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

(907) 561-2266

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(907) 561-2266

4751 Old Seward Hwy
Anchorage, AK 99503
(South of Tudor and north of International Airport Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Traci and her staff are very professional and focused outstanding on customer service

KARL P.  |  Expérience générale 
Évaluation :
5

Tracy did an excellent job of resolving g the change of a storage unit. Fast and excellent service. ALL staff members assisted in a safe manor. Thank you again.

DOROTHY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tione K.  |  Premières impressions 
Évaluation :
5

That staff at both the Old Seward and the Boundry Ave location are great and went above and beyond to assist me. Thank you all!

Alicia H.  |  Expérience générale 
Évaluation :
5

Totally awesome experience with Traci and Kim helping me out

garrett h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M.  |  Expérience générale 
Évaluation :
1

Not enough staff had to wait a very long time then BBC decided to leave as I had another appointment came back later….there is always a long delay to get help at front desk. But I do keep coming back staff are friendly good service when they get time to help a customer.

KAREN M.  |  Expérience générale 
Évaluation :
5

Very good customer service by Kim

garrett h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja T.  |  Premières impressions 
Évaluation :
3

Disappointed in the lack of lighting inside the storage room. There was trouble with the locks for the outside doors… No one seemed to have a key to open the outside roll up door when I was trying to move my stuff out so I had to go to the set of doors to the left that didn't have a smooth transition to the outside which made it hard with the carts.

Jen C.  |  Expérience générale 
Évaluation :
5

Good staff, excellent service and clean place. So amazing

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tad B.  |  Premières impressions 
Évaluation :
5

Traci and her staff was very pleasant to work with and innovative in solving problems created by the national reservation system. I will recommend them to all I know. Cheers, Karl

KARL P.  |  Premières impressions 
Évaluation :
5

Online process was excellent. I received emails regarding access codes and times the facility was open. Then, got to the site with a friend to download a trailer full of belongings and the building and storage room I was assigned was not accessible when I arrived at 7:30 pm. The emails I received showed 24 hours access and another from 5 am to 10 pm. But, the building sign showed 7 am to 7 pm. I was frustrated that I couldn't get after hour assistance as well. I had to take additional time off from work to download everything without assistance the next day. I do appreciate the young lady at the counter the next day however, she listened to my concerns and helped me extend the rental trailer that was due in that day and even got me a storage unit switched over to the building that was accessible to me after 7 pm. This really turned a difficult situation into a good outcome and showed me their customer service commitment. I am a person that expects businesses to practice what they preach in all aspects and will communicate any discrepancies to the highest levels of management. But, I will also give a positive response to good customer service assistance when It's done. So, I personally want to thank this team at the front rental counter for the excellent experience after my frustration with the initial online and on-site move. Thank you for taking care of this once frustrated customer.

Lloyd L.  |  Online Move In 
Évaluation :
5

Traci the manager is very professional, very courteous! Even when she is slammed busy she always greets with a smile. I come back to this facility because of the professional treatment. 5 Stars BIG ONES! She is an asset to your company!!

Richard L.  |  Premières impressions 
Évaluation :
5

Theonlyissueispayingfortheirserviceitshouldbehalfpaycashandhalfoncreditcardpaywentnotallcashpaymentorallcreditcardpaymentitwasandstillisaissueandtheywerehavingissueswiththerecomputerprogramneedscleaningupwenttoslowneedstechnicalsupportneedsupdatedlosingcustomerscauseofcnmputerwaittime

Jodie A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dane R.  |  Premières impressions 
Évaluation :
5

The female at the counter was exceptional. She was courteous, helpful and professional! We appreciated her professionalism and service!!

Jennifer H.  |  Premières impressions 
Évaluation :
4

The only issue I had was having to put in access code to one side before I could use the access code machine that my building had across from eachother. Also, there was no lighting in unit, being it winter in AK most months out of the year' it was inconvenient.

Valerie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T.  |  Premières impressions 
Évaluation :
4

I have good good experience with those who have good customer services. Had hard time with one male person two years ago. After that had good experiences since, as long as I keep in contact with them.

Teresa C.  |  Premières impressions 
Évaluation :
5

Great service.

Joshua E.  |  Premières impressions 
Évaluation :
5

Wonderful customer service and help made this so easy

Anthony C.  |  Premières impressions 
Évaluation :
5

Very professional staff- thank you for your help!

Stacey B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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