Everyone was kind and very helpful, did not have to wait anytime at all.omar G.
Customer Reviews for U-Haul Moving & Storage of Archer Heights
Pour nous contacter
Chicago, IL 60632
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Correct fuel schematicANTHONY P.
Le client n'a pas laissé de commentaire.vincenta M. | Expérience générale
Everything was goodDAVID A.
Le client n'a pas laissé de commentaire.MARIO M.
The customer service was horrible. I booked online for an easier experience and it was not that. The car seats were ripped up. I was over charged for the service eventhough I was told if I extended my time it wouldn't be any charge. I was charged an astronomical amount if money for gas I put back in the truck. I did not recieve my refund for the cart I paid extra for, just the mattress cover. For the seemingly convenient setup from the website, my experience was not satisfactory by any means.Frederick J.
Le client n'a pas laissé de commentaire.Nicole G.
Le client n'a pas laissé de commentaire.JACQUELINE J.
Le client n'a pas laissé de commentaire.Sherrod E.
Profesional staff. Outstanding service. =)ulises O.
Le client n'a pas laissé de commentaire.Neil R.
Le client n'a pas laissé de commentaire.NOE P.
I had the running around too a couple of places to finally find the trailer that I needed not goodSTEPHEN T.
I returned the truck before 5pm on August 29th but I was charged an afterhours check in fee. I asked worker behind counter if I'm all set and he said yes. Worker was too lazy to check in my vehicle after I gave him my keys.DAMIAN Z.
Le client n'a pas laissé de commentaire.GALE FRANCIS C.
Give customers an overview of truck's instrument panel: where to find lights, how to adjust mirrors, find hazard warning lights, We were only given key and location of truck; no instructions were given. This is not acceptable and give an attitude to customer: â€œwe don't care about your safetyâ€. Two employees, closed store, afterWe were left inEARLENE W.
Le client n'a pas laissé de commentaire.STEVEN M.
Una Oportunidad que Aprovechamos mi esposa y yo al enterarnos que es una buena opcion en nuestro momento de obtener ese beneficio de un mes gratis. Muchas gracias al la Compañía U-haul.com por su Servicio, atencion, amabilidad y respeto a nosotros como clientes.ANGEL B. | Premières impressions
Le client n'a pas laissé de commentaire.George W.
Le client n'a pas laissé de commentaire.Anthony B.
The mobile app was useless for checking in. after 3 attempts and 30 minutes, we ended up going inside to get the keys. The van was dirty inside the drivers compartment. very dusty and lots of food on and grit on surfaces.MATTHEW H.
Le client n'a pas laissé de commentaire.David S.
Did not have equipment on truck; had to get it.Ron M.
Le client n'a pas laissé de commentaire.MIGUEL R.
Le client n'a pas laissé de commentaire.CRECENCIO S.
No CommentsPankaj P.
Not a thing customer service was very professional had a great experienceDOMINICK O.
Mr. Thornton was VERY helpful! He made the entire experience quick and easy. Merci.Krasimira H.
Wonderful, helpful staff!Kathryn H. | Expérience générale
The location was 40 miles from me because there was no trucks available closer to me even though I made the reservation at least 3 weeks in advance.JOSE Z.
Le client n'a pas laissé de commentaire.ALBERT M.
Le client n'a pas laissé de commentaire.MARIANN L.
Le client n'a pas laissé de commentaire.Lakiyia S.
I rented 26 feet U-Haul truck twice in this year but both time trucks had some issues. one time it had flat tire and another time I could start the truck after loading. I called Roadside assistance but line was never taken and I had to wait over two hours on the line until someone answered my phone call. it was the most terrible thing.HWAYOUNG Y.
Le client n'a pas laissé de commentaire.SIARHEI B.
Le client n'a pas laissé de commentaire.Renee U.
Le client n'a pas laissé de commentaire.DEONTAE W.
The worst experience ever never ever again I got robbed by youJUAN M.
Le client n'a pas laissé de commentaire.Tiffany M.
My truck wasn't ready even though I had a reservation so I had to do a run around to a different location only for that not to work out!!! Horrible, stressful experience overall!NOE V.
Le client n'a pas laissé de commentaire.MISAEL C.
Le client n'a pas laissé de commentaire.NOLEN W.
Rodney was excellent. What an exceptional young man.JOSEPH P.
Le client n'a pas laissé de commentaire.EDUARDO O.
Le client n'a pas laissé de commentaire.Sergio M.
Le client n'a pas laissé de commentaire.ALEXA L.
Le client n'a pas laissé de commentaire.FRANCISCO S.
Everything was great!Carmen C.
Great serviceTOMAS O.
Nothing everything was great!Manuel L.
Le client n'a pas laissé de commentaire.MARCO S.
Le client n'a pas laissé de commentaire.ALEXIS S.
The equipment did not arrive until 1 hour after first stipulated on reservationYESICA V.
Left because of rodents but Barry was great and worked to resolve the mattertamela o. | Expérience générale
Charged me for gas even though I put 15 $in itScott V.
Le client n'a pas laissé de commentaire.chuangyi M.
The agents had to try four trailers before finding one with both lights working.CRYSTAL L.
Great staff and service.Christopher E.
Le client n'a pas laissé de commentaire.Phillip G.
Everyone in the pick up location is really kind and helpful! Merci.XINMIN L.
They didn't explain we the process of charges,when I gaby my final receipt it had additional cost that were never explained to me,not a place I would recommend.KEVIN R.
Affordable prices, helpful and friendly staff. My experience went smooth and made my moving experience les stressful.Lucia G. | Premières impressions
Le client n'a pas laissé de commentaire.Joe M.
Could not locate the lock box to return the keys - was able to go inside and drop them off because the store was open, but would have been a big problem otherwise.Margaret E.
You are greatANTONIO D.
Le client n'a pas laissé de commentaire.RAMON R.
Le client n'a pas laissé de commentaire.LUIS O.
Excellent staff facility clean tour around facility feeling so welcome, no staff hanging around doing nothing, NO visible RODENT droppings plenty of friendly courteous staff all OverJason A. | Premières impressions
Excellent service management very attentive to customersJASON A.
Le client n'a pas laissé de commentaire.WALTER H. | Premières impressions
Le client n'a pas laissé de commentaire.LOUIS S.
Le client n'a pas laissé de commentaire.esmeralda m. | Expérience générale
Nope the gas was not half way it was less and the charge me credit card fee u never did that and I wasn't informed of that ur interior lights were not functioning correctly I had to be in the dark trying to move had to use a flashlight. Supposedly they repaired the truck before I rented u need to take it back. I should be refunded for 10 $of gas. And credit card charge that location didn't make me aware that u charge for that. I would of paid cash in stead.NORMA C.
Service is very well but didn't know they charge extrasYASHKUMAR P.
Le client n'a pas laissé de commentaire.JUAN H.
Le client n'a pas laissé de commentaire.ANDREW D.
Thank you for the great service!Claudia H.
Le client n'a pas laissé de commentaire.ANTONIO L.
Le client n'a pas laissé de commentaire.Jose H. | Expérience générale
Le client n'a pas laissé de commentaire.ABD ULMOHSEN M.
Le client n'a pas laissé de commentaire.VERONICA C.
Le client n'a pas laissé de commentaire.ERIKA R.
Everyone was very polite and helpful, overall a great rental experience. Would not hesitate to rent here again.Joseph K.
RienDeborah ann C.
Amazing experience, great staff and impressive facility!MARIA S. | Premières impressions
Everything was very niceENRIQUE V.
Very professional love this locationTERENCE S.
Le client n'a pas laissé de commentaire.MELISSA D.
Fix the web site, don't change pick up location, have the the truck there when customer arrives to pick up, fix customer service, customer service was definitely the worst. I'll never rent a I haul again.Mark R.
Customer service is a well-needed quality of ALL the Uhaul Facilities should take in consideration.SHARICE J.
I rented a auto transport one of the straps were frayed very badly. I mentioned it to him and he said yeah it needs replaced. Let me leave with it the way it was. If it wasn't for needing it so badly I would have not used it. I took a picture if you want it.ANTONIO L.
Double check back of truck to make sure equipment ordered (dolly) is there. Staff is very professional and they were very accommodating to us. Merci.PAMELA M.
Good services friendlyJUAN N.
Truck would not start in morning though we made sure all lightsxwere off. (UHaul clerk admitted electrical problem). Lost one hour and 120 $while trying to get cables and a jump. Store clerk refused to help us get partial discount to cover loss. Then we were overcharged 155 $and had to call bank to recover this unauthorized charge.CARLOS M.
Le client n'a pas laissé de commentaire.JAMES T.
Do a maintenance check the back door keep getting struckMARY L.
Le client n'a pas laissé de commentaire.CLAUDIA C.
The dollies I paid for wasn't in the vehicle neither were pads!Denise E.
Le client n'a pas laissé de commentaire.SETH D.
Le client n'a pas laissé de commentaire.MARIA M.
Le client n'a pas laissé de commentaire.RAYMOND C.
Le client n'a pas laissé de commentaire.Kierra W.
Le client n'a pas laissé de commentaire.WILLIAM J.
Le client n'a pas laissé de commentaire.ELIZABETH R.
Le client n'a pas laissé de commentaire.JOSE M.
Keep area clean of snow and trailers too. Lot had too much snow around trailers and trailer load os snow i had to shovel off myself:(ELIZABETH A.
Overall this was an AWFUL experience. At my original location the truck I rented was not available. So I was sent to this location, at first the truck here was not available. They managed to get me another truck, but this was a horrible experience. No one ever contacted me to let me know there was a problem, I found out when trying to pick up my truck at two different locations,KYLE W.
Awesome process.John W.
The entire staff was so nice it was 3 people who helped me I can't remember their names but 2 Hispanics & 1 African American... Super Nice, had great customer service...laurie t. | Premières impressions
Le client n'a pas laissé de commentaire.GLo B. | Premières impressions
It was good.Darhonda B. | Premières impressions
I was so so impressed with the help and cleanness of the facility. Staff were very helpful and courteous and followed the guidelines for everyone's safety during this period of time that we are all going thru. Regards Carmen Moroneycarmen m. | Premières impressions
Excellent servicerobert f. | Premières impressions
A little more pricey than competitors down the street, but the service was great & no gimmicks w price increases. Place itself is well maintained, clean & there's always dollies/hand trucks availablcarlos T. | Premières impressions
Prompt service. Good staff. Nice introduction. Hopefully the price won't continue increasing like the rest especially the one I'm vacated.POLICARPIO A. | Premières impressions
Staff was helpful and knowledgeableCARLA G. | Premières impressions
Fantastic serviceJoyce K. | Premières impressions
all my question were answered, I was treated with respect and courtesy.graciela w. | Premières impressions
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