Évaluations des clients U-Haul Moving & Storage of Arlington

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Arlington

Cote générale :

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JOSE C.
Évaluation :

Well I'm so happy for the service they provided me. Very professional

NIKKI M.
Évaluation :

The service was fantastic! The store and lot were completely clean and organized. The suggestive sales were just that: Suggestive. The young lady was not pushy. She was knowledgeable and friendly and efficient.

Mary B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

Nancy W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason B.
Évaluation :

Location

LYDIA O.
Évaluation :

Le client n'a pas laissé de commentaire.

NOAH S.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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Le client n'a pas laissé de commentaire.

Melissa Z.
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Le client n'a pas laissé de commentaire.

frederick C.
Évaluation :

I arrived after hours.

Don W.
Évaluation :

The customer service at this location was outstanding. From the first person we spoke to until the last, everyone was wonderful and kind. I wouldn't hesitate to go her again if we are ever in need of anything.

Trellis D.
Évaluation :

Overall good service

William E.
Évaluation :

Le client n'a pas laissé de commentaire.

Deb K.
Évaluation :

The customer service is outstanding, You can see the staff at this location. The return was fast and very Accurate. I will return....

Roland R.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicky H.
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Le client n'a pas laissé de commentaire.

Susan N.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen P.
Évaluation :

The online return process is too complicated and confusing. I have a college education, I've worked with computers since 1992, and still found it difficult.

Larry D.
Évaluation :

I don't think you have to do nothing it was good service

Kim C.
Évaluation :

Le client n'a pas laissé de commentaire.

ALYSSA T.
Évaluation :

A little more on the expense side just to need it for 4 hours but it was Saturday and the return place was closed so I guess it made sense

NATHAN K.
Évaluation :

The Ford Transit van was a pleasure to drive. So much more comfortable and economical than anything else I've ever rented. Equipment was clean, well-maintained, and service was friendly. I go out of my way to use the Division St. location in Arlington. Thank you again, keep up the great work.

Danielle C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSE F.
Évaluation :

Le client n'a pas laissé de commentaire.

Abdul S.
Évaluation :

The location was good, but the truck was very shaky/vibrating, and the suspensions of the truck definitely needed work. A phone holder or something to hold a phone for directions would be very helpful. Also, the light switch for the container needs to be evident.

PATTY M.
Évaluation :

Great customer service

Lisa W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

CYNTHIA D.
Évaluation :

Everything was great, I really appreciate your employees

CYNTHIA D.
Évaluation :

Everything was excellent

lowell F.
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Le client n'a pas laissé de commentaire.

Adrian M. | Expérience générale |
Évaluation :

Had RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.

Carol R.
Évaluation :

Just keep doing what you're doing! Super nice helpful staff that make renting a quick process plus you have great prices on extra stuff like gloves and rope. Thanks for making moving so much easier!

JACK W.
Évaluation :

Trying to reach a human is impossible... I was pulled over 3 times because I didn't have any rear lights. I tried to call I emailed to let them know that I would not be on time and when I tried to check the vehicle in , the process was ridiculous and would work on my phone

CORY H.
Évaluation :

The return after hours process is a nightmare. The UHaul.com/share websight is trash. It is complicated and does not work efficiently. Also, I don't understand my bill. There are charges on there that were not clearly explained to me by the associate when I originally rented the vehicle.

ROGER W.
Évaluation :

Just provide good quick service.

Bobadilla Linda V. | Premières impressions |
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Aaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.

David B.
Évaluation :

Le client n'a pas laissé de commentaire.

Tommy G.
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Le client n'a pas laissé de commentaire.

LYNDA S.
Évaluation :

Staff were excellent accommodating my needs in a difficult situation. Thank you for that!

MARTINA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Javier L.
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Le client n'a pas laissé de commentaire.

Stewart F.
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Le client n'a pas laissé de commentaire.

normecha S.
Évaluation :

I was not informed I would be charged an additional $20 to bring the truck back I could have rented it for 24 hours and saved $20. Also, I returned it at 8:03. That's VERY TERRIBLE SERVICE!!!! As much as I use you guys and being a former employee I could have received better treatment.

Kimberly A.
Évaluation :

Nice friendly staff

JENNIFER NICOLE T.
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Le client n'a pas laissé de commentaire.

Stephen M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ambyr F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gina F. | Expérience générale |
Évaluation :

Aaron was friendly and helpful and very easy to work with and facility was exceptionally clean!

carolyn A.
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Le client n'a pas laissé de commentaire.

Melanie T.
Évaluation :

Very friendly personnel.

GLORIA L.
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Le client n'a pas laissé de commentaire.

KEVIN M.
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Le client n'a pas laissé de commentaire.

Marnim G.
Évaluation :

Awesome service, awesome manager

Monroe W.
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Le client n'a pas laissé de commentaire.

Reynaldo C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eugenia S.
Évaluation :

Over all everything was very good. But the 5x8 Trailer kept blowing a fuse, so we had to make a call to fix it to uhaul. And after that we made many stops because there was No Lights on the trailer. Had to continually put new fuses . For lights.

walter G.
Évaluation :

The worst trailer I've ever used pulled and felt very unsafe

Luis S.
Évaluation :

Customers service okay but not great, value for equipment great

Mark A.
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Le client n'a pas laissé de commentaire.

Trampas A.
Évaluation :

Was a good truck but the cost by the mile was a Very expensive thing

betty B.
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Le client n'a pas laissé de commentaire.

Angelito G.
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Le client n'a pas laissé de commentaire.

Jannett W.
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I always had a good experience at this location. Hassle and stress free customer service. I never had a problem being that rent for this location a couple of times. Return of van was easy... I will do business again if needed.

Ronnie A.
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Le client n'a pas laissé de commentaire.

Marcus N.
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Le client n'a pas laissé de commentaire.

SERPIL OZBAY P.
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Stress the ck the mileage factor esp.by letting us, the customers know that sometimes it's not correct on the paperwork.

Marco B.
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Le client n'a pas laissé de commentaire.

Jerod A.
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I was able to get a truck in a timely manner. I was very happy with how quickly I could get in and out.

William D.
Évaluation :

vehicle with just over 2300 miles,high beam and cruise control inop.vehicle was clean

Brett T.
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Le client n'a pas laissé de commentaire.

jerry C.
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Le client n'a pas laissé de commentaire.

Martina C.
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Le client n'a pas laissé de commentaire.

sharotta B.
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N/A

Angelito G.
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Just keep doing your what your doing and that is how you folks treating your customers happy. I hope and pray that you don't change that thank you and God bless you all.

DEBORAH A R.
Évaluation :

The customer service at the store on Division in Arlington Texas is Beyond superb I've always had a very very good experience when I go to this particular U-Haul. Van & Trucks are super clean. Store is neat and always smells fresh and clean...

Angela K.
Évaluation :

The people there were very helpful.

Zmesco P.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSHANDA A. | Expérience générale |
Évaluation :

DO NOT LEAVE YOUR ITEM HERE

Scott M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian W.
Évaluation :

I rented a truck for 4 hours. I brought the truck back within 2 hours. I then received a call the following day asking why I haven't returned the truck. I spent more time on hold with U-Haul then the amount of time I had the truck in my possession. It was a mistake on this locations part which they made right, however I still should of received more compensation then what was given. I'm still disappointed with my experience.

sarah E.
Évaluation :

I was charge $20 for dropping it off after hours! There was no sign or policy or verbal warning given that they would happen. I understood we could drop vehicles off after hours through the key drop and that there was no extra charge for that!

Angelito G.
Évaluation :

Keep up the good job! God bless

Winifred E.
Évaluation :

Very polite and professional

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

Latosha C. | Expérience générale |
Évaluation :

Not too fond of the prices.

Galen H.
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Le client n'a pas laissé de commentaire.

christopher R.
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Le client n'a pas laissé de commentaire.

gary D.
Évaluation :

Very friendly and professional

SHEREKA J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

STEPHEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT S.
Évaluation :

The workers were ready to help when picking up and dropping off the truck. Keep that attitude!

JAMES C.
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Le client n'a pas laissé de commentaire.

CRAIG D.
Évaluation :

Didn't even have to get out of my SUV. Attendant was expecting me and unhooked the trailer and I was gone in minutes.

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jon M.
Évaluation :

Very easy and painless process—very happy.

Greg P.
Évaluation :

I think the gentleman's name was Aaron who waited on me...he was really really good!! Actually, he was the most polite and service oriented person I've ever worked with at that particular location

NOAH S.
Évaluation :

It was easy reserve the trailer. They had it in stock. Easy to pickup and drop off. Friendly and helpful staff.

chanelle S.
Évaluation :

Install the auto transport correctly each and every time to prevent fatality, injuries to the customer or innocent by standers. Pay the customer back right away for equipment that was never used truly within the 3-5 business days mark. Don't lie to the customer. Leave bad attitudes at home not a good look on the job. “ Install Correctly ALL the time!!!!!!!!!! It's a major safety issue

TYRONE B.
Évaluation :

Le client n'a pas laissé de commentaire.

LAWRENCE R.
Évaluation :

I called and asked about being late returning the trailer. I was told by the girl I talked to that she would extend my hours at no charge. I was trying to avoid being charged an extra day when I only needed a few more hours. She assured me that it would be ok and I would not be charged. After I turned it in, my bank account was charged an extra day. When I called the location, I was told that she shouldn't have told me that and there was nothing they could do. I feel this is a very poor way to conduct business. I could have changed my plans and returned trailer on time, and delayed my last load until I could afford it. I could not afford to be out the extra charges and it caused me a serious inconvenience.

Joann O.
Évaluation :

Employees were all very friendly!

noel L.
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip G.
Évaluation :

Trying to get through on the phone is VERY long wait times -- 22 minutes -- toooo long !!!!

Tamber D.
Évaluation :

I returned the trailer I rent the same day I rented it. The store claims it wasn't returned till 2 FSU's later and charged me 75.00. I called and spoke to the manger and he said he'd look onto it and call me back. I did not receive a call back and my card was charged for the 75.00. I am very unhappy with this uhaul store

LACHANDRA M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michael H.
Évaluation :

More counter people to assist customers. There was an issue with trailer turn signals not working and brake lights. I was still not convinced it was issue with vehicle as I replaced relays and problem still persists I wonder if it is way trailer is wired.

Eric H.
Évaluation :

Le client n'a pas laissé de commentaire.

Samantha H.
Évaluation :

The drop off process could have been explained when picking up. Two employees seemed annoyed that I tried to return the keys in person. Inside told me to drop at the side of building so I did and waited for a staff me never who when he finally arrived seemed annoyed that I waited and just didn't leave the keys and truck and leave. The process wasn't clear. Thought we had to reconcile mileages etc.

Lezlie L.
Évaluation :

Le client n'a pas laissé de commentaire.

Evelyn R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Emily B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Guadalupe G. | Expérience générale |
Évaluation :

Overall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.

Salvador P. | Expérience générale |
Évaluation :

storage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.

Franclean T. | Premières impressions |
Évaluation :

Fast and convenient

Bobbie T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

david m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Latosha C. | Premières impressions |
Évaluation :

My only complaint is the location doesn’t have an elevator or anything to help with moving up steps.

amber W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Cecilia G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Heriberto B. | Premières impressions |
Évaluation :

I feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.

Valerie M. | Premières impressions |
Évaluation :

Please call me 580-647-3888

FRANK M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

kevin h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn K. | Expérience générale |
Évaluation :

Arron was very helpful and professional.

Sophia A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ariel H. | Expérience générale |
Évaluation :

This store manager was rude and unprofessional. He was rude and insensitive concerning our storage.

Stephen M. | Premières impressions |
Évaluation :

Sales person was friendly and helpful

Margrita O. | Expérience générale |
Évaluation :

The lady at the counter was condescending.

James W. | Expérience générale |
Évaluation :

a

Jose B. | Premières impressions |
Évaluation :

Friendly and helpful staff. Great service!!!

latoya t. | Expérience générale |
Évaluation :

Amazing staff

Shawn K. | Premières impressions |
Évaluation :

Aaron was great. He was very professional & courteous. He made my move in easy.

Michael C. | Expérience générale |
Évaluation :

Great service

Craig W. | Expérience générale |
Évaluation :

Great facility and staff!

candy k. | Expérience générale |
Évaluation :

we intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!

nancy h. | Expérience générale |
Évaluation :

No comment

billy w. | Expérience générale |
Évaluation :

Easy to do business with!

brenda s. | Expérience générale |
Évaluation :

I could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.

Michael W. | Expérience générale |
Évaluation :

Good job

LINDA M. | Expérience générale |
Évaluation :

This facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.

Michelle A. | Premières impressions |
Évaluation :

Good customer service

sherri m. | Premières impressions |
Évaluation :

Great service by the staff

Angel P. | Expérience générale |
Évaluation :

A

danzel o. | Expérience générale |
Évaluation :

Unorganized, rude customer service, and horribly managed

shirley w. | Expérience générale |
Évaluation :

The manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.

walter s. | Expérience générale |
Évaluation :

I enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !

GREGORY P. | Expérience générale |
Évaluation :

It was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.

Ninette F. | Premières impressions |
Évaluation :

Very friendly and helpful. The best service I ever had.

jacqueline m. | Premières impressions |
Évaluation :

The young lady had a ugly attitude

Shiela T. | Premières impressions |
Évaluation :

Great customer service

crystal p. | Expérience générale |
Évaluation :

Everything good

LIAM F. | Expérience générale |
Évaluation :

I found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.

Pete H. | Expérience générale |
Évaluation :

Rented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time

Leah R. | Premières impressions |
Évaluation :

They were very helpful. The people are very professional.

Lesa B. | Expérience générale |
Évaluation :

Everyone was very friendly and helpful. Building was always clean and well maintained.

NANCY P. | Expérience générale |
Évaluation :

I have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.

Ann F N. | Premières impressions |
Évaluation :

Everybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you

Nedra B. | Premières impressions |
Évaluation :

GOOD JOB

LEON W. | Expérience générale |
Évaluation :

Never had a complaint. Happy from start to end of stay.

LAFAYETTE D. | Premières impressions |
Évaluation :

Very professional ,knowledgeable about company information

Shannon L. | Premières impressions |
Évaluation :

Awesome place

CRYSTAL T. | Premières impressions |
Évaluation :

The manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!

mohammad k. | Premières impressions |
Évaluation :

Good service and friendly.

al B. | Expérience générale |
Évaluation :

I had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.

Randy H. | Expérience générale |
Évaluation :

Manager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.

zina l. | Premières impressions |
Évaluation :

The ladies there were helpfyl and knowledgeable

elliott g. | Premières impressions |
Évaluation :

Good

maritza f. | Expérience générale |
Évaluation :

The employees were very helpful and polite! Great customer care.

Teresa W. | Expérience générale |
Évaluation :

Long story

Luan N. | Premières impressions |
Évaluation :

Receptionist here is professional and helpful

maria s. | Expérience générale |
Évaluation :

Staff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place

phil w. | Expérience générale |
Évaluation :

always find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail

al B. | Premières impressions |
Évaluation :

P

jacquelyn g. | Expérience générale |
Évaluation :

Great experience. Good customer service.

paul a. | Expérience générale |
Évaluation :

Was disappointed that some entrances to the facility were removed

STELLA R. | Expérience générale |
Évaluation :

Great customer service!

Nathan B. | Réservation |
Évaluation :

The unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.

Joseph T. | Réservation |
Évaluation :

the team members assisted in a great manner, made the experience easier than thought. Thank you uhaul

carey m. | Expérience générale |
Évaluation :

Jeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.

carolyn t. | Expérience générale |
Évaluation :

The staff was very professional and courteous. I would recommended their service to friends.

Rich S. | Expérience générale |
Évaluation :

Looking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.

Jack G. | Expérience générale |
Évaluation :

Your facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.

Steven S. | Expérience générale |
Évaluation :

They were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.

Donald S. | Expérience générale |
Évaluation :

Great place for your moving and storage needs in the Arlington, TX area!

Laureano A. | Expérience générale |
Évaluation :

Thanks for a friendly service.

kathryn M. | Expérience générale |
Évaluation :

I was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.

Scott B. | Expérience générale |
Évaluation :

The manager Jeri Butler was very professional and courteous.

Rich S. | Réservation |
Évaluation :

We weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot

BILLY C. | Expérience générale |
Évaluation :

No area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility

Barbra P. | Expérience générale |
Évaluation :

Very helpful!

Benjamin R. | Expérience générale |
Évaluation :

Knowing storage was inside was even more comfortable & convenient.

jim c. | Expérience générale |
Évaluation :

Jerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.

GUY W. | Expérience générale |
Évaluation :

The manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.

Non reviews have been submitted for this location.

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