Customer Reviews for U-Haul Moving & Storage of Auburn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Auburn

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SARAH T.
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Great job

Dominique F.
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Customer did not leave a comment.

Roy A.
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Great job by Blake on checking in 26' truck , Fantastic job by U Haul .

George I.
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The upload picture app I could not figure out how to use

Tammy C.
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Customer did not leave a comment.

Chase S.
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The Big guy with the Beard was very helpful.

Tavon S.
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Good as usual

John B.
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Customer did not leave a comment.

Lonell J.
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You guys are great!

Christy R.
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Customer did not leave a comment.

Tavon S.
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Good as usual

Rebecca B.
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The tank was empty and they told me it's was on a half a tank they didn't show me how to operate the back door and where I supposed to turn my keys in at

Steven W.
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Customer did not leave a comment.

Dustin M.
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Customer did not leave a comment.

john or angie J.
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Customer did not leave a comment.

George O.
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Nothing best customer service ever!

Curtis G.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

Saudra W.
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Everything went smooth I was in and out. Megan was great she explained everything. And she also apologized to me for a couple other stores at a different location that gave me the run around.

jakama C.
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Efficient and friendly service.

EDWIN S.
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A patrolman stopped me to inform me that the running lights on the trailer were not working. It was a warning.

Jacqueline C.
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Nothing

amy J.
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Reimburse people for unused mileage that they pay for.

Raven F.
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Nothing. Mo was great. That uhaul place is the only place I rent from.

Jeremy K.
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Megan kline is a professional and courteous employee!

William J.
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Loved lady who I initially saw when renting truck- smart, funny, and positive.

David G.
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This was the site I was suppose to return the trailer to but the original clerk had messed up the paperwork showing that the trailer was to be returned to the original place. Returning to another location was going to be high cost. Luckily the clerk at this site went out of his way to correct everything and return my cost to the original estimate on the App. Super helpful folks here saved a U-haul customer.

William K.
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Customer did not leave a comment.

James H.
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Parking lot is extremely small. Only a couple of non-handicapped spaces are available, making the entire experience less than it could be.

DANIEL B.
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Customer did not leave a comment.

Barnett S.
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Blake is the absolute best. I've rented a 100 U-Haul trailers & trucks over the past 20 years and Blake is the best person I've come across in all the locations. Really going to miss him whenever he moves on from U-Haul.

ciara K.
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Customer did not leave a comment.

Sonia L.
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Customer did not leave a comment.

Tamara J.
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At the least, when someone rent they could at least give you 15miles on them. Cause really I feel your miles shouldn't start until you get to your destination to start the moving, so the least they could do is give you a sime miles on them. The lady Megan was really great with getting us in and out when we came to return the truck as well.

evan kenis K.
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Customer did not leave a comment.

Ginger R.
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Customer did not leave a comment.

Richard P.
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The truck had something wrong with the fuel tank to the point that the gas had to be trickled into to the tank and took 40min to add 20 gallons of gas. This added 1 and 1/2 hours to our already very long trip.

Chisa C.
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Once I came to this location after having 1 reserved at another location and it was not there the service was excellent however the truck itself felt as though it needed a tune up

Phillip C.
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Customer did not leave a comment.

Connor M.
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Not over charge for gas after it’s already been filled. I went 12.5 miles in total. I filled it with 2 gallons of gas. They said it was 2 more gallons short of full. That doesn’t make sense... that would mean it gets 3 miles to the gallon?

Jamil D.
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Customer did not leave a comment.

Sharon H.
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The movinghelp,com company has a company that is not legitimate. It is called J.A.K. Associates. I was not contacted by them and they never showed up for the move. Their phone number is wrong and they do not have a website. I had to find a different mover at the last minute due to this. I have been in contact with Movinghelp.com in an attempt to receive a refund. I have used this facility multiple times and I am always disappointed in the interior of the trucks. They are dirty. Please remove the previous mentioned company from your website. The guys that work at this facility are nice and they are helpful. It is a busy store.

Phillip C.
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This location is always excellent to work with.

Wesley S.
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Store was to open at 0700. However, I arrived at 0715 and no lights and door locked. At approximately 0730 a gentleman arrived to unlock the store. I was informed that someone didn't cover his shift like they had promised therefore he was late. Once inside he fussed about having to be there this day, and informed me that I better be glad the rain had slacked off because he doesn't get paid enough to help hook up a trailer in the rain. Overall, the trailer and the rental were fine, I just think some training on not making excuses and making the customer feel like you would go the extra mile to hook up a trailer even in the rain would have made things better. I was on a time schedule this day myself and had to arrive at a job with the trailer by 0900, thankfully I choose to arrive early and didn't wait until 30 minutes prior.

Linda C.
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I was impressed and very satisfied with the services I received. The agent was very polite and very professional. I recommend you all keep doing what you are doing to keep your customers satisfied!

Sherri R.
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Van was dirty and smelled like smoke. I had to sweep out dirt from the back space and spray down with Lysol.

Austin H.
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General manager was nice and took care of everything. Came back to get my bigger trailer I was promised and lady I dealt with was very very very rude. Would not recommend going to this location and dealing with her again at all. Had to clean out the trailer out that had trash let over after my pick up time was pushed back 4 hours!!! Very upset with U-Haul and the customer service. Will not deal with them again unless it’s an emergency

Kevin H.
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Put a notice on your website that you will not rent trailers for towing by a Ford Explorer. I didn't know until I arrived at the store to check in. I had to arrange to borrow a truck from an hour away. This fiasco cost me almost half a day.

Steven B.
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Customer did not leave a comment.

Katherine P.
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Nothing !!! very nice people I have used Uhaul before in Opelika and the ladies there were very rude and I would not recommend that other location to anyone that has anything to do with SUN SELF STORAGE just so very very rude... But this one on U-Haul Moving & Storage of Auburn,1301 Opelika Rd,Auburn, AL 36830 the people were so so very helpful, kind and just all the way around nice people!!!!!!

Alexandria S.
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Customer did not leave a comment.

Deby A.
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Customer did not leave a comment.

Leavohn L.
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Customer did not leave a comment.

Jason G.
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great service

Marissa F.
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Customer did not leave a comment.

Julesia B.
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I’ve rented equipment and trucks from this location several times and Sunday I was given the first truck which was very filthy and stinky in the back which was a inconvenience for me and ended up taking the truck back and got another truck which had leaves and sand all in the back of it. Neither truck was clean. I took the second truck although it wasn’t clean due to the time frame I was in. On top of that i was late turning in my rental only to have this rude guy call me demanding the truck and told me he didn’t care where I put my things bc my things was still on back of the truck that wasn’t his concern. He stated he needed the truck back bc I had messed up of a reservation for today and probably several more in which he had to transfer to another location. I ended up calling customer service to get my truck extended until Saturday. I got another call on Friday and Saturday saying my truck was extended and they needed the truck back bc it was due for reservation. I explained that customer service had extended my truck he said he didn’t see it. Another inconvenience I had to take time out and wait 20 min on hold til I got a representative who then told me my truck was extended to the 1st of March and he sent me a confirmation showing that. Also they expected the truck back on 1/4 of a tank and it was below 1/8 of a tank when I got it. I took pictures of both trucks and the mileage and gas hand showing this and I still had to end up paying full price for nasty trucks and bad customer service. I will definitely rent from somewhere else next time. No apologies or sorry for the inconvenience was even given.

Peter S.
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Customer did not leave a comment.

John B.
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The return it was very quick and easy

Sue S.
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Customer did not leave a comment.

Cierra S.
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Absolutely great experience. I picked up using my mobile device which was fast and Efficient. I ended up having to call and request to extend my time by an hour Because of severe rain and they did not charge me anything additional and i was so grateful for that!! I also had to book my uhaul for my next big move soon and they did it so quickly!

Cynthia H.
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Customer did not leave a comment.

Gary P.
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The counter person went overboard to sell the insurance - trying to instill a scare for purchasing it (must be paid a commission when selling it).

Damien B.
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Clear engine code so engine light not on

Sunhee L.
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Please take a picture of gas gauge level before you drive rental truck. They are over charging no matter if you can't prove original gas level. I've rented U-haul truck several times before. And I never took a picture for evidence of gas gauge level before. I had a rental cargo van from this U-haul location yesterday. When I returned the vehicle, they charged 2 gal fuel charge. I told him I just filled up gas to return the vehicle with original condition. He said he is charging whatever he see. I showed him the receipt that I just filled up gas. But, he said if I don't have a picture of evidence, he will charge for fuel. I never had this kind of request from U-haul for akward situation. He finally charged for fuel even though I showed him the receipt of gas station. He also said I should contact U-haul HQ customer service if I don't like the service and over charging. Thisbis ridiculous.

Paul K.
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Customer did not leave a comment.

Loring M.
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Customer did not leave a comment.

Alfred D.
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Your computer system kept failing during registration, both times recently while trying to rent a trailer, making the rental process, long repeatedly entering data and photo copieing my drivers liscense. this caused me AND the other people waiting to be waited on very frestruted.

Walter W.
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Customer did not leave a comment.

daekeun P.
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Customer did not leave a comment.

Steve C.
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Customer did not leave a comment.

Antiown C.
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My overall experiment with this U-Haul business is very nice very courtesy employees extremely well to get along with

William K.
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Customer did not leave a comment.

Doreen S.
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Just have more than one employee

David C.
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Customer did not leave a comment.

Bret B.
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Very old truck. Fuel gage “floats” and fluctuates. Marked as 1/8 of tank in computer at pick up, salesman pulled truck out and said it was actually 1/4 tank. Drove off lot and file gage went to almost empty. Very unreliable. Brought back with more fuel than reading when I purchase, and 14 hours earlier than agreed to - no discount or compensation. Piece of crap vehicle, was constantly worried I would break down. Terrible brakes. Over charged for what I actually had.

Allen K.
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Everything was as expected.no problem.

Ian B.
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Customer did not leave a comment.

Timothy T.
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Customer did not leave a comment.

Gregory N.
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Gas was marked higher than I got it. Cleaning fee was charged even though it had leaves in it when I picked it up. I used it to pick up a couch and drove literally 6 miles. Seems like employees are going through the motions and not using common sense to make sure the customer is right.

William W.
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Customer did not leave a comment.

Christie B.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Sonjia C.
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I usually have no problem with uhaul. Made a reservation on line, my reservation hade to be changed twice. The first location they sent me to had no trucks and was closed, which resulted in to sending me to another location which had me 2 hours behind schedule, with people waiting to help me move

Michael D.
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Customer did not leave a comment.

Darius D.
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Customer did not leave a comment.

Lisandro G.
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You did right.nothing to do.everything you doing is good.

Richard R.
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Customer did not leave a comment.

Lily G.
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Brandon Stoker waited on me when I picked up the equipment. He was friendly and loaded the hand trucks and furniture dollies in my car. However, the night staff, a man and a woman, were not friendly nor helpful. The woman was walking from around the left side of the building when I was trying to get the heavy hand truck out of my trunk. She offered no assistance. When I went in the store, neither person seemed eager to help me. The woman was lazily sitting in a chair and the man was behind the counter but was just standing there. Their behavior was a huge contrast to my morning contact with Brandon. I rated my experience based on working with Brandon.

Heather B.
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Everything was great at the u haul pick up location and the drop off the problem was my trailer apparently leaks and my stuff got wet that I had in there for are move including the final things of my dads I had like our pictures that are not replaceable and some other items

jim G.
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Customer did not leave a comment.

Juliet C.
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Customer did not leave a comment.

Eric C.
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Customer did not leave a comment.

Vic H.
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Customer did not leave a comment.

Linggong K.
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Customer did not leave a comment.

wayne N.
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Again customer service was good. In and out quick and easy.

Jonathan U.
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Customer did not leave a comment.

Cody P.
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Meg was a great help!

Christopher A.
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Hard to improve - brought my renal back early and was not charged for the time I didn't use it. Staff is top notch. Been using U-Haul for over 35 years and haven't been disappointed yet.

Russell H.
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Customer did not leave a comment.

James C.
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The overall situation was great, the person who handled our service was knowledgeable and friendly. The truck we rented was clean, ran well, and handled very well.

Lucy Z. | Overall Experience |
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Good

Tavon S. | First Impressions |
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Good as usual

EDWARD M. | Overall Experience |
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None

Laura B. | Overall Experience |
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When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

THIRSTON P. | Overall Experience |
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Very helpful staff

brittany a. | Overall Experience |
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Very helpful staff and had just the products we needed. Thank you!

CURT S. | Reservation |
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Scheduled a storage unit and cargo van. PU at 10 am Drove 3.5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.

REBECCA G. | Overall Experience |
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Wait time was long

No reviews have been submitted for this location.

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