I had some issues with the truck and the roadside assistance was completely useless. They did not have any service available in Auburn at the time (near downtown). However, the lady in charge of the store was exceptionally helpful. The only reason I will rent again is only for the great customer service in the store.
Location de remorque et remorquage à Auburn, AL chez U-Haul Moving & Storage of Auburn
Déménagement en provenance/direction de Auburn, AL? Les remorques fermées et carrossées de U-Haul sont ingénieusement conçues pour protéger et retenir vos biens précieux, alors que nos remorques ouvertes sont idéales pour tirer des matériaux de construction ou d’aménagement paysager et des articles de gros volume. Les remorques pour voiture de U-Haul sont dotées de rampes à chargement facile pour un chargement sans effort des véhicules, alors que nos remorques pour moto sont légères et faciles à remorquer. Obtenez GRATUITEMENT des estimations de tarif pour la location de remorque à Auburn, AL 36830 dès aujourd’hui!
Obtenez GRATUITEMENT des estimations de tarif de location de remorques ouvertes et fermées, pour voiture et moto à Auburn, AL
Les remorques fermées à Auburn, AL sont légères, aérodynamiques et conçues pour offrir une plus faible consommation de carburant, facilitant le remorquage. Chaque année, des millions de familles utilisent nos remorques carrossées pour déménager. U-Haul offre une vaste sélection de remorques carrossées à louer dans la même ville ou pour un aller simple. Consultez les tailles de nos remorques fermées et réservez en ligne une location de remorque chez U-Haul Moving & Storage of Auburn!
Les remorques ouvertes sont idéales pour le remorquage de charges grosses ou surdimensionnées à Auburn, AL 36830. De nombreuses remorques ouvertes sont louées avec une rampe de chargement pour plus de commodité. La sélection de remorques ouvertes offertes chez U-Haul Moving & Storage of Auburn représente une solution abordable pour des projets d’amélioration résidentielle, la livraison de meubles ou le remorquage de véhicules récréatifs. La location de remorque ouverte est également populaire auprès des entreprises pour la livraison et lors de salons commerciaux. Les remorques ouvertes sont offertes en une variété de dimensions et de styles afin que toutes les voitures puissent les remorquer.
Remorques pour voiture
Déménager à l'autre bout du pays en transportant votre voiture sur une remorque pour voiture représente une manière sensée d'économiser du carburant et d'épargner des milles d'usure à votre véhicule. Notre chariot de remorquage représente une solution de remorquage abordable pour les véhicules à traction, alors que les remorques porte-voiture sont idéales pour les déménagements de longue distance. Les deux remorqueurs offerts à Auburn, AL conviennent à la plupart des véhicules et ils représentent également une option plus économique que de faire appel à une dépanneuse lors d’une panne. Que vous remorquiez votre voiture avec un camion de déménagement U-Haul ou avec votre propre véhicule, vous pouvez louer une remorque pour voiture pour un déménagement dans la même ville comme pour un aller simple.
Remorques pour moto
Les remorques pour moto sont légères et faciles à remorquer en plus d'être équipées d'une rampe de chargement facile d'accès. Chaque remorque pour moto est également équipée d'une cale intégrée pour les roues avant et d'anneaux d'attache robustes pour soutenir les motos les plus lourdes. Réservez en ligne dès maintenant votre remorque pour moto à Auburn, AL !
Accessoires pour la remorque et le remorquage
Entrez l'information sur votre véhicule et nous vous aiderons à trouver la bonne attache.
Achetez des boules et des montages d'attache de remorque standard et spécialisés.
Évaluations des clients
It seemed like they could use more front counter help. However, the man who helped me was very thorough and efficient.
They didn't want to take the truck back. I was greeted by a man that immediately started yelling at me for pulling my truck into their lot. Said his lot was full and to take the truck 15 miles away to another location. I had to hand him the keys and walk away while he was yelling at me the entire time. NOT a good experience as all.
The guy who checked me out was very helpful
Lot was full and sent us to an overflow lot on Williamson. We dropped it off and no one was there to receive it and check it in. However, I called the facility and they were helpful and reassured us we wouldn't get charged extra
Our customer service rep was fantastic! Made the experience quick, easy and entertaining.
Very accommodating and very friendly!!
I scheduled weeks in advance a U-Haul truck in Auburn, AL for 10 days. The day I was set to pick the truck for apt move-out, I received a call from your customer service center, Nicole, stating I would have to drive to Roanoke, AL to get the truck (1 hour away). The U-Haul reservation with you all meant nothing. I called back to your customer service (on hold each time @30 minutes) and they offered a 26 foot also 30-40 miles away or the 10-foot 1 hour away. None of these options would work. With a pandemic, I had no one to take me an hour back and forth to pick up your U-Haul and I needed this time to move not drive 2 hours. This is not what was reserved. My mother called customer service and tried her best to explain to Nicole the issue and she seemed not to care at all. My mother told her that we needed to get someone to drive the U-Haul from Roanoke to Auburn and to call me back when it was confirmed. She told my mom she would not call her back and she would not do that in her not caring tone. After an hour, my mom called her back and of course, she did not take her call. We then spoke with Tia who was able to get a truck 32 miles away (40 minutes). We had no other option than to take it. This meant, My mom came out of quarantine and I drove 2 hours to Auburn, picked me up, putting me and her at risk, to drive 32 miles to pick up a U-Haul truck. Again, all of this is because U-Haul could not keep their promise, with a reservation that was made in advance and we paid $50 reservation fee upfront to keep. The entire 2 hours My mom drove from Atlanta to Auburn she called your U-Haul customer service (lots of wait time, on holds,2 hang-ups, 7 transfers). She was trying to make sure I would not be charged for the miles on the U-Haul since it was your screw up, to confirm that we could return the truck in Auburn, etc. Again, 2 hours of on hold and transfers led me back to Nicole who would only return the $50 reservation charge and nothing more. You all have NO customer service. You all are horrible! The only shining part of this was the lady in Phoenix City, AL that gave us the truck. She listened and did her best to help. I still have no idea what you all have/will charge me. I plan to post this message out on social media if I get no response from you all.
Friendly and helpful.
A little confusing when we were told to drive 6 miles down the road to overflow but no one was at that location to check us in . All in all though checkin was handled online and worked great
The truck interior had not been cleaned. After I returned the truck, and before I left the location in my personal vehicle, an employee parked the truck in the same place where I had obtained it that morning. It appeared to be ready for the next customer with no cleaning done. In a pandemic.
This entire experience was difficult. Technology is terrible. Service and convenience are worse. Will only rent again if there are no other options.
UHAUL desk representative was did not want to be there, he was not helpful at all and acted like the customers were an inconvenience. On top of that, the "lot was full" and he sent us 20 minutes away to drop off the truck at an overfill lot while letting other trucks enter the lot for processing and drop off. Evidently, if the unit was not rented there and was a one-way rental, they were sending them offsite. Very unprofessional
Drop box for keys is inconspicuous.
Reserved online - everything in order and quick check in
Less pressure on taking the insurance
Considering everyone needs to move stuff and this is an option I can't say I wouldn't recommend it but I would expect there to be a truck at the time that I reserved one. If there isn't one available do not let me successfully reserve it for that time. Moving takes time and requires help from others and to be respectful of the time that people are giving generously to you having everything needed (i.e. the truck is important). A lot of people were disappointed by the hours long delay in truck availability after booking online, simply do better
The store and employees in Auburn, Al are awesome!!!
Very easy-to-use and deal with. Great experience.
Really nice van and Superb customer service!
Could not reach them by local phone number. Went to 1-800 customer service
Seemed to be a little bit understaffed, especially knowing in advance the dates would generate alot of rentals.
Barely pulled in to return trailer and asked to drive to alternate location to ultimately drop off trailer and no staff was there. We just dumped the trailer.
U-Haul's reservation system is broken. In January of 2020 I made a reservation online for a move in July/August. In April of 2020, I updated the reservation by calling the auburn store. At no point during this process did u-haul or the Auburn store notify me of the policy that I could not keep the truck for one week during peak times. Instead, I was notified 48 hours before my move that my reservation was changed leaving me to scramble and attempt to find alternate plans. I called the auburn store and I called customer service where I was on hold for more than 45 minutes. Each time, no one could help me because of the policy for peak moving times. I have no problem with the policy, however I have a massive problem with how it's handled. Why couldn't anyone inform me of this policy when I reserved in January? Or when I spoke with someone in store in April? Even more, why can someone make a reservation online that contradicts your policy? U-Haul needs more customer service and communication on the front end and a major overhaul on their supply chain management. I don't have plans of ever using u-haul in the future once this move is complete. Pretty much anything would be better than this.