Customer Reviews for U-Haul Moving & Storage of Auburn

6 528 évaluations

1301 Opelika Rd   Auburn, AL 36830

(334) 887-3412

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(334) 887-3412

1301 Opelika Rd
Auburn, AL 36830

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I had a problem with three tires losing air pressure. They had to be refilled at every stop. Tire pressures should be a point of inspection at departure from the UHaul facility.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandi M. 
Évaluation :
5

There was some trash under and behind the seat.

Elizabeth L. 
Évaluation :
3

More knowledgeable staff

tamara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chester R. 
Évaluation :
5

Not a thing ! I loved the movinghelp.com service!!

frances V. 
Évaluation :
5

Two young men came out and helped me unload my car. Unkooked the trailer from my truck and I was gone in 10 minutes. Life is good.

Ronald P. 
Évaluation :
4

Quick easy in and out

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JamesR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devante B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah P. 
Évaluation :
1

We paid in advance for the equipment, and was told that they will attach the auto transport, well was delayed a whole day. No one was there to assist with this issue. I was promised a discount and extra miles/days, but they didn't deliver. We also had to purchase a dolly. due to the truck not having one. Inside the truck on the passenger side had a leak when it rain.

Xzavious H. 
Évaluation :
5

great service

Jason G. 
Évaluation :
2

Firstly, Megan was extremely pleasant and made the drop off easy and painless. Please give her kudos. The person that ruined the entire experience was the big man with red hair/red beard that was very condescending to me when I decided not to purchase the trailer insurance. He presented his reasoning for purchasing the insurance in a bullying manner which sounded like the worst used car salesman you've ever encountered. I definitely felt belittled by not choosing to buy the insurance. He rushed through the entire process telling me that I better take plenty of pictures of the trailer as I'll be responsible for any damages. When I walked out to take pictures he told me I couldn't take pictures until it was hooked up to my truck. I was confused and I asked him repeatedly why I couldn't take pictures as I was thinking that I needed to do so for my protection. He then told me that “if I would shut up, he would explain it again “. Obviously, this is amazingly poor behavior and I question his ability to have the proper temperament for the job. After bringing my truck around, I did tell him that I wasn't understanding him but he never offered an apology to me. I went inside and asked him his name and he refused to give it to me once I told him it was to file a complaint. He said to tell whoever I was going to complain to that he was the big guy with the beard. The location is the U-Haul on Opelika Rd in Auburn, AL.

Scott M. 
Évaluation :
5

User friendly app. Polite and competent staff. Easy and efficient process. Will definitely recommend and use again

Matthew K. 
Évaluation :
5

Very helpful staff.

JOY C. 
Évaluation :
5

The associate was very professional. He went the extra mile to map out the area for us. He seems like a Good Kid.

Philip B. 
Évaluation :
5

Very cooperative on site staff.

GERALD W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles K. 
Évaluation :
4

This location noted the bent trailer tongue - the worker was so young he had milk on his breath yet he noticed this and a seasoned trailer man (me) did not. They pulled it out of service immediately.

Jonathan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY R. 
Évaluation :
5

Excellent service. Thanks!

Gregory O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
4

I have still not received my receipt and am still being charged for more than I needed.

Brandi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

april D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Showed up at 6:45 to return the truck because I have had issues with the online return. They told me they closed at 7 when I picked up the truck. The door was locked and it looked like no one was in there. Online also said they closed at 7. Had issues with the online return again. Love this location and have never had problems during open hours, but was frustrating to hurry and unpack to get back before close to still have to do the online return where the website kept saying it timed out and had to start over multiple times. Not the stores fault for the online system being faulty, but they closed early.

Allison E. 
Évaluation :
4

Business was closed when I dropped off the trailer. Drop off procedures on the phone were good. I would have liked to have posted a few other pictures when dropping off, but I did not see any way to do it. Trailer vehicle tie downs were ratty. Could use replacement. Otherwise, trailer performed well. And at the rediculous price I had to pay, it had better work well.

LeighF S. 
Évaluation :
4

Make sure that the equipment is at 100 % Make sure that the steering axle and all components are in excellent condition and working as they should.

Michael B. 
Évaluation :
3

when i reserved the truck online, I was given the option to opt out of the damage coverage. However, when i picked up the truck, i was charged for the coverage. When I questioned this, I was told that the coverage was not optional on pickup trucks. I was in a hurry and did not have time to argue the point, but I definitely felt like I had been misled, either by U-Haul or the local store.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Good and fast customer service.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waudell T. 
Évaluation :
4

The clerk at the counter was very friendly and professional.

Jessica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Easy return. Friendly AND professional staff!

TONY H. 
Évaluation :
5

Both the manager Hunter, the other associate Hunter and Trace were so nice and helpful. They helped us out as much as possible and we're super friendly!!

Maggie H. 
Évaluation :
2

There was ants all over the truck and inside. Also when I got the truck it was super low on gas.

Jalien S. 
Évaluation :
4

The van I rented tire pressure needed some air when I got it.

Teresina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luke T. 
Évaluation :
2

I was bitten by several ants that were all through the doors. I informed the young man when I returned the van, and his reaction was no concern! Also I sent a photo of the gas tank not being full and nothing was addressed about that also!

Hubert H. 
Évaluation :
1

The man that answering is very rude, I was trying to he get to explain something he would let me finish my sentence or anything and I think he should he fired

Jaravan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
1

The onsite manager was rude and dismissive and would not allow me to fully document the preexisting damages to the vehicle. She pulled away the staff member who was in the middle of processing the vehicle pickup. I was polite through the entire time and simply wanted to picture the dozens of significant dents, chips, gashes and missing hubcap that were not previously marked on the vehicle. There were two dents more than eight inches across. I'll never rent again.

Jeff G. 
Évaluation :
1

Customer service was very poor. They don't like to talk to customers. No explanation about contract agreement . I tried to return vehicle overnight but key drop box was broken and next morning I went to drop key they charge me $20. When I was there a few customers having same problems.

Hira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gaye T. 
Évaluation :
2

Gas gauge reading was off. Manager is unfriendly.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D. 
Évaluation :
5

Choice service! The team is well organized excellent customer service!!

TIM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline M. 
Évaluation :
5

U-Haul has a great system in place from reserving the equipment online to pick-up to return. I just pulled up with the truck and the attendant said, "You're good to go." You cannot get more convenient than that! Great job, U-Haul!

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel G. 
Évaluation :
5

Staff and store were efficient, clean, and professional. The equipment needed some servicing (tire pressure warnings and a coolant smell) but considering the absolute chaos of a college-town move-in weekend, these guys were really first-rate. Good job.

Todd T. 
Évaluation :
5

Great Experience. Maybe later hours

Andrew C. 
Évaluation :
5

Place was clean, well stocked with supplies, most importantly the supplies were organized not random piles of chaos. Parking lot was set up for optimum use and flow, if you read the signs process was extremely smooth in and out. Employee's were courteous and cordial; knew the computer and rental processing which moved people in and out quickly and smoothly.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
5

Fast and efficient

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
5

Great customer service - knowledgeable, courteous, and efficient.

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen S. 
Évaluation :
4

Not happy that I had to drive an extra 20 minutes to drop off at a different location

Jason A. 
Évaluation :
3

Why was the woman who checked me in so grumpy?

James N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Sunday hours would be helpful - even if limited. Megan (the manager) was AMAZING! She was helpful, informed, efficient, patient, and accommodating. I sure hope she is there when I bring my business back next summer - and I hope she is amply recognized and rewarded for the work she does. She is the reason I will come back.

april n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mylissa M. 
Évaluation :
5

The young man that greeted me at the truck was very welcoming and polite. Well done.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
3

I signed up for mobile pickup, but that option wasn't available when I arrived. When I asked inside the store the employee mumbled something about “Yea, they are trying to control overtime.” Not sure what that meant and really don't care. I just wanted to pick my rental up without having to go in the store and wait. However, the employee immediately took care of my rental and got me on my way. He was thorough and quick. When I returned my rental 3 days later, (I didn't bother to see if mobile return was even an option. Over time and all), there appeared to be only one employee working. There was a line and she was dealing with a customer who appeared to be picking up, but their rental wasn't there or something and the customer was trying to understand and the employee said, “You just have to wait on the call. They will call you and let you know when and where to pickup.”, which led to a conversation about possibly having to pick up at another location. The employee shrugged and said “It's just how it is and I have no control. Just wait for the call.” No apologies, no empathy, no customer service. Just an attitude of “I can't help you, please leave the store and get out of the line, so I can help these people in line.” I'm sure it was pretty frustrating to both. About halfway through assisting the next customer, the employee stopped and shouted, “Any one just returning?” I raised my hand, she pointed to me and said, “Just put your keys here and I'll get to it when I can and you'll get an email receipt.” Left the keys, took photos of the truck and mileage and left passing what appeared 2 more sets of customers picking up. Sure am glad I wasn't picking up that day.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
1

I moved from California to Alabama using three storage pods from U-Haul. I was told my pods would be delivered to me in Alabama as soon as I got there. They would not deliver to me, I went through so much trauma I almost had a nervous breakdown trying to deal with the people in Auburn Alabama. I ended up paying almost $1 000 to get my belongings. Even today they have pending charges for storage on my credit card even though the pods were moved from their location using their trucks and trailers on August 3rd. I have never had such a horrible experience in my life and I am 75 years old. People were rude and totally unknowledgeable as I was told I couldn't be delivered to for so many bogus reasons. It's almost as if they just make up their own story as they go. I would never ever use U-Haul again nor will I recommend it, I will totally discourage anyone from using the U-Haul system which is sad because the California end went so well until I got to Alabama and everything went down the toilet. I will never

Marilyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dehua L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger M. 
Évaluation :
5

The clerk was very friendly, and efficient. The only problem was parking but I think that is due to construction.

John D. 
Évaluation :
1

The truck leaked and got our goods very wet. Absolutely no concern by your staff. Everything in the top deck was soaked.I did not get the what I paid for.

Quentin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

They were great ! Easy to deal with. Would highly recommend this location

David K. 
Évaluation :
1

Location given to me for trailer return was not in service, no UHaul sign, no one at the business. Google search gave several options but none answered the phone. I drove the trailer to 2 additional places. The 3rd tried to refer me to a 4th place but I said I would not leave with the trailer. Appreciate all of the help in Chattanooga but the Auburn businesses fell woefully short in every way.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt A. 
Évaluation :
1

Customer service was awful. No updates were given to me when the plans changed. I had to call dispatch and sit on hold for hours on multiple occasion. My boxes did not get delivered when they said they would and did not arrive together. It was also not very clear that the boxes were coming on two separate trailers. The third box was delivered backwards on the trailer and could not be accessed. This took another day to get swapped around. Overall, the experience was abysmal and the delays and lack of customer service created unneeded stress throughout our move.

John H. 
Évaluation :
5

Great experience! Quick check-in, immediate truck availability, quick check-out. Merci.

Edward E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ruth B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colin C. 
Évaluation :
5

The team did a great job, communicated clearly, and were flexible during an especially busy moving season. Made our move much easier!

KhariAllen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda A.  |  Premières impressions 
Évaluation :
5

Super friendly and very helpful. Love this store and the manager and her crew. Thanks UHaul.

terry w.  |  Premières impressions 
Évaluation :
3

Tough to get into with pods everywhere. Not the best lighting

JASON A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca L.  |  Premières impressions 
Évaluation :
5

Perfect place to store our daughters college stuff!

Christy P.  |  Expérience générale 
Évaluation :
4

Surprised you did not have the lock I prepaid for or the storage unit I reserved. Staff was helpful nonetheless.

Joseph P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
5

Excellent experience for almost three years. Staff was attentive and friendly in all interactions. Hugh and Megan were especially helpful on several occasions. Will continue to use U-Haul for all of the services they provide and would highly recommend this location as a storage facility ED SCHUMER

Ed S.  |  Expérience générale 
Évaluation :
5

The cleanest and best storage facility I have experienced. I live a transient lifestyle and have needed several storage units across the US. Even better, you cannot live in these :)

SARAH W.  |  Expérience générale 
Évaluation :
5

Helpful clean accommodating and friendly

SARAH W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher N.  |  Expérience générale 
Évaluation :
5

Bien

Lucy Z.  |  Expérience générale 
Évaluation :
5

Good as usual

Tavon S.  |  Premières impressions 
Évaluation :
5

Aucun

EDWARD M.  |  Expérience générale 
Évaluation :
5

When I booked a UBox from Vancouver to Auburn there were many logistical issues (not Auburn facility's fault!), but the Auburn facility always got me answers. They were so helpful, pleasant, informed!

Laura B.  |  Expérience générale 
Évaluation :
5

Very helpful staff

THIRSTON P.  |  Expérience générale 
Évaluation :
5

Very helpful staff and had just the products we needed. Merci.

brittany a.  |  Expérience générale 
Évaluation :
1

Scheduled a storage unit and cargo van. PU at 10 am Drove 3,5 hrs , No storage unit, and was told PU van at 5pm...had to find another storage unit across town, was able to get van early.

CURT S.  |  Réservation 
Évaluation :
4

Wait time was long

REBECCA G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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