Customer Reviews for U-Haul Moving & Storage of Avondale

Évaluation :

4

Quicker Response at the drop off drive thru, had to go inside and wait for a employee to be helped

Évaluation :

1

Delayed every customer and the lady was so slow

Évaluation :

5

Even though the computers was down due to the Georgia weather. Brock was able to multi task by himself using his phone with a line full of customers. Until his help arrived Thank you Brock for taking care of me Denise Cade

Évaluation :

5

Outstanding experience the whole way through with U-Haul! Everyone friendly, polite! Timeliness perfect and communication was great! 5 + star rating and I I'll recommend!

Évaluation :

3

This location has a terrible leaking issue. Most of my stuff was wet, there's always wet floor signs so clearly they're aware

Évaluation :

5

The people were very friendly and helpful

Évaluation :

2

They never told me when I did buyout of my unit and paid the cash only deposit of 150 that if I didn't have everything on a truck or off the property by 7pm. Mind you it was 5pm. ,I would have worked faster and or got more help. Due to the fact it was a friend's money that I gave for cash deposit! So now my friend that was only trying to helping me out lost his money!!! That is totally unfair and I wouldn't recommend Uhaul to another soul!!! I've also got a friendship that I've got to mend and repay him while I'm unemployed at the moment!!! Please call me if y'all can correct this issue with deposit of 150 cash only! 404)645-1902 Thanks, Megan Kincaid

Évaluation :

1

Agents were rude, the truck was busted, dirty, and unsafe to drive.

Évaluation :

2

I waited for 15 min to get a cargo van because the lady couldn't find the keys and the attendant didn't know where the keys were. So my Customer Service I say have keys returned to the board.

Évaluation :

5

Reps on pickup and delivery were both very friendly and helpful.

Évaluation :

4

Only reason would not recommend is the price. Example 107 for 5x10 vs 10x10 65 way overpriced

Évaluation :

5

quick and easy

Évaluation :

4

Great service

Évaluation :

1

We don't appreciate the "after-hours" charge after handing the keys over in your employees hand. Don't go here.

Évaluation :

4

Rien

Évaluation :

4

You can approve the after hour drop off. I had such a hard time and had to call the 1800 number. But over all everything else was wonderful.

Évaluation :

5

⁴ were kind of a look

Évaluation :

5

I have a good experience Continue to be who you are.

Évaluation :

5

Friendly & Quick Ppl, Clean Location.

Évaluation :

1

The staff is vert nonchalant about you as a costumer, I felt put off by the manager and a few staff members. Very condescending attitudes, like you really don't matter.

Évaluation :

1

Poor customer service with no knowledge of the product they sell and no display of education.

Évaluation :

5

Thanks to all the team members at 3653 Memorial Dr.. You all were great and very polite. Every encounter we had with the staff it was handled with kindness and respect for our needs and concerns!

Évaluation :

3

I don’t like they tried to give me a broke down U-Haul truck that was probably going to make it also I didn’t like that I it keep saying access denied when I was trying to get out the gate to leave I was stuck in there for 45 mins before someone I called the 1800 number and someone opened the gate overall experience 5-10

Évaluation :

1

Upon picking up my truck & tow; the location assigned didn't know how to hook up the tow so I had ro waste 2 hours then call uhaul customer service so she could switch my reservation to another location just so they could hook up the tow & put my personal vehicle on it. Then they forgot my dolly, halfway through my destination I had to call uhaul customer service again because the battery went dead and I was stranded for an hour after stopping for gas. Horrible entire experience and I expect a partial refund for all I endeavored.

Évaluation :

4

Keep it going

Évaluation :

1

The truck was horrible bad on maintenance the and Motor was terrible goin around the mountains I could barely stop coming down the hill brakes are horrible Hazard‼️

Évaluation :

5

my only complaint with U-HAUL was the vehicle that i used, was past worn out, the front struts were horrible, the brakes i would give a 6 out of 10. scary, as heck it was clean for an very old, well worn U-HAUL . was able to get finish with the move... vehicle is in need of overhaul... Price was very good for short term use

Évaluation :

5

Great experience.

Évaluation :

5

My entire experience from start to finish with U-Haul was five star! I was dealing with two locations very far apart and cannot recommend them enough. Nairobi in the Easton, PA location was phenomenal. Everything she said she was going to do she did.. How refreshing!! my interaction with her met all my expectations. Highly recommend this company and will be doing business with them again.

Évaluation :

4

Staff could be more customer service focused.

Évaluation :

5

Aucun

Évaluation :

3

Ended up with mice feces in drawers

Évaluation :

5

All this place needs to get an 11 out of 10 is their own gas pumps! Great place. And, the website is one of the best and most intuitive I've seen.

Évaluation :

4

This was my first time renting from this location, so at this time nothing.

Évaluation :

5

Clean spacious and efficient service

Évaluation :

5

Merci

Évaluation :

1

I was ripped out of my money I was told I could drop off my truck before 9pm and I still didn't get my deposit back on top of them charging me a extra 200 for wrong location drop off which was not explained at all

Évaluation :

5

Excellent service

Évaluation :

5

Professional friendly staff. Clean place

Évaluation :

5

I have rented from U-Haul a plethora of times and I will say that my one encounter when returning the truck really pissed me off. In my return of the truck the lady that assisted me (I think she was of Latin descent), was unwelcoming and had an attitude. As a manager for a major retailer, I believe in giving great customer service especially to cusotmers who a pleasant and that are not a problem. When we completed the process she told me that I owed $38, which I was fine with. My boyfriend pulled out two $20 bills to pay the difference and she stated your okay you do not have to pay. No it mu assumption I thought because I have a $100 deposit the $38 was coming out of that amount. Come to find out she charged my sister card without authorizing it from me or stating that she was going to be using that card. Now my sister card was on file as the night before I chat with a U-Haul representative over the phone to pay an $8,17 extension. Now I have delay with may U-Haul employees and in the 2 times I have had to pay for an overage the employee either said "would you like to use the card on file" or "how would you like to pay difference". Not ONE TIME did she ask nor say which method she was using to cover the #38. I told my sister to report that amount as fraud because I did not authorize the employee to utilize that card when you can clearly see on camera my boyfriend pulling money out of his wallet to pay for the difference. Although the one employee left a bad taste in my mouth at this location, it will not deter me from utilizing the services of U-Haul as they have always treated me as a great customer and I would continue to use their services. I will say the lady (she was of African-American descent) when picking up the truck was very pleasant, professional and courteous and I appreciate that.

Évaluation :

1

This is the worst experienced I have ever had with a uhaul. The Gm and the assistant is the most disrespectful people I have ever experience. I have had them steal from me charging my card for unauthorize charges. I have had to call haul several time about the behavior and experience of disrespect.

Évaluation :

5

The cargo van smelled of cigarretes.

Évaluation :

4

For the most part, the van was well-maintained and "clean." However, it was clear that previously renters had smoked in the van. It was very strong and lasting. The office staff was helpful, nice, efficient, and curtious.

Évaluation :

5

I had to figure thing out for myself but it was convenient.

Évaluation :

1

Make sure u Clean trucks before giving to customers

Évaluation :

3

I had to go to 3 places before I could drop off the truck. Place where I dropped off truck was very dark. I was at Memorial drive location to rent a storage space and could not drop the truck there instead I had to drive about 5-6 miles to drop off the truck. Store person said it would cost $200 to drop the truck there.

Évaluation :

2

This location lacks poor communication skills and someone needs to correct the technical issues because I couldn't login so I could respond My own issue. My storage unit info and history just disappeared from online.

Évaluation :

5

The Gentleman who cleans and parks the truck is excellent. Maybe let him train .

Évaluation :

3

I understand that I rented at the last minute, and that the availability of 10 foot vans is low. However, their was not even a remote attempt at cleaning it. It smelled like complete a*s. Smelly foot funky. Quite disgusting actually. Again, I was in desperate need of a van, so rather than complaining (which may or may not have resulted in me getting a clean van) I took it and rolled down (yes, rolled down) the manual window crank and the breeze made it possible to drive the van to my location where I immediately sprayed it down with Lysol and started wiping it down with Clorox wipes. That helped a lot. The Windows, inside and outside were filthy. The bugs were caked on the front windshield. It took several rounds of spray and squeegee effort to get the outside clean, while the inside took some effort also. As an aside, the seats were comfortable to sit on, but absolutely tortuous to drive in, because they could not be adjusted for the height or slide back. Talk about muscle tension and stress. You REALLY need to think about re-engineering the design of these vans. I get that people abuse your vehicles and that the maintenance costs of upkeep are sometimes expensive. But the agreement that I signed made me responsible for ANY damage to the vehicle. You could at least put some manual controls under the seat to allow some movement. If it's broken after a use, you would charge the person for that damage, so I don't see how it would not be impossible to achieve that. These vans are always in high demand. Your prices are fair. your business is constant. You could do it with little if any, impact to your operating costs. The van performed as needed and I was able to complete my journey. The staff were able to answer questions and were knowledgeable.

Évaluation :

1

I spoke to 4 people on 3 occasions and was given different information each time. The last person was a manager named Lela Ogando who never introduced herself but stood over the customer service person for 10 minutes saying nothing. Then she called him away and they both came back and I asked her who she was. She can only be described as unprofessional and condescending. She was quick to write down the local general manager put refused the information I requested. I was told I rented 4 dollies for 1 day when I actually rented 1 dolly for 4 days. I returned it on time and was going to rent the dolly again and was told since the first person made a mistake she was extending my rental at no charge. When I returned the dolly I was told I was being charged $50. I can buy a dolly for $50 which I would done had I been given the correct information. This was my first and last time doing business with U haul. I am a business owner and I would never treat a customer or an enemy the way I was treated. Especially since every mistake was made by U Haul workers.

Évaluation :

5

I was respectfully and speedily helped with any question or issue I had. This location is now my location of choice.

Évaluation :

2

My last week there was a nightmare. I was never told that I only had 2 days past the payment due date before I was locked out of the facility. I had this storage unit for over 5 years with payments that went from $135 - $199 in those 5 years and absolutely no mercy was shown as I was just 4 (10/31) days past the due date (10/27). I was still charged $199 + a late fee even though I informed the young man I would be moving out the following day which would have been the 5th day (11/1).

Évaluation :

1

I should have renting some Movers and would not have this issue so the answer would I recommend the location is NO I would not recommend U-haul

Évaluation :

3

I did not like the setup. I checked in via mobile device but I still had to go inside to get the keys, then I had to go back inside because the dolly I rented was not inside truck, then I had to go back inside because I did not get the link to check over the truck. Too much back and forth. Wasted a lot of time.

Évaluation :

5

All services under one roof is very convenient

Évaluation :

5

Nothing Check out went quickly and staff was friendly.

Évaluation :

1

The location released a truck that had previous damage to one of the rims and tires and accused me of the damage. I requested before pictures that was approved before leaving the site. The location said they cannot access the photos. Additionally there is a video camera right in front of the building where the Uhaul employee drove up with the truck, but the camera wasn't reviewed to assist me. In closing I paid for the insurance offered at the site but damage report and quote was on my final receipt. I will never rent from Uhaul again due to dishonest employees.

Évaluation :

5

At my age,76 years old it is pleasing to still know that there is great customer service and a wonderful staff willing to help!!!

Évaluation :

5

Great rental experience!

Évaluation :

5

Continue the good work.

Évaluation :

5

Great rental. Quick pick up and drop off. Excellent staff.

Évaluation :

3

Furniture got molded and mildewed in an outside unit still waiting to hear back about my claim

Évaluation :

1

even though i rented in advance i had to drive an hour to get a truck the truck was completely empty with fuel the truck had dangerous damage to the bumper with sharp metal hanging off the truck was drity

Évaluation :

5

Great costumer services

Évaluation :

3

Customer service was horrible staff was not friendly at all. While customers inside waiting staff member riding around on golf cart.

Évaluation :

2

The manager wasn't there on time to open the store on time. The store was open an hour later than business time. For improvement someone else should have keys to open the store other than one manager to have things run business as usual.

Évaluation :

5

Customer service was great

Évaluation :

3

Storage units are overpriced for the size they are

Évaluation :

1

I waited for 10 minutes asking for help and was told someone would "come up". A person came up and did not give me all the information I needed. I checked the 26' van and the back was locked and was not provided a key after this employee stated the vehicle had a lock included. I returned inside to find the employees I asked for assistance initially who were laughing and playing videos on their phone in the back were finally up front providing assistance after another 10 minute wait. After stating the truck was locked I was told they neeeded to unlock it and that I had to purchase my own lock. After the truck was unlocked they said the dolly was not included. They gave me a utility dolly instead of a regular dolly. Lastly, I planned my trip online with a one way to return at a specific location. I was told I could not do that and needed to return the vehicle to the exact same place. However, I decided to call the customer service number who clarified I was able to drop the vehicle off at a different location. Poor experience from unfriendly and unkowledgable staff. It felt did this all on my own.

Évaluation :

1

I asked for a newer van because it had a few extra inches that I needed for my art installation. Instead they gave me an old dirty van that reeked of cigarettes. I don't understand why they can't just disinfect the steering wheel and indicator was sticky. I don't understand why can't they just disinfect a few areas and blow out the van.

Évaluation :

1

Employees are scamming customers making false statements when guest are returning vehicles.

Évaluation :

5

Outstanding service and great communication.

Évaluation :

5

This location has everything you could need. Plenty of parking. Plenty of inventory. They make it easy for the first-time Uhaul customer. Upon returning the truck, the young man Shane was very efficient, friendly and fast. He obviously is knowledgeable and experienced.

Évaluation :

1

Very poor experience will never go there again and very disrespectful employees, not nice to the customers. I will share online. Not all social media

Évaluation :

1

They over charged me for miles. I used approximately 7 miles they charged me for 25 miles. I will not recommend this location.

Évaluation :

4

The second lady I encountered was not friendly at all, never smiled and never looked up nor showed any interest with customers

Évaluation :

5

The alarm kept going off thought we would be arrested at any moment

Évaluation :

5

Thank you for the level of professionalism.

Évaluation :

1

The whole experience was unprofessional. I've been over charged twice. My storage unit is a old uhaul truck. I would not recommend, and I will not be using their services in the future.

Évaluation :

5

Good security. Well lit and good alarm systems. Staff was always helpful. Used the facility for 1 1/2 years, never had any problems.

Évaluation :

3

Average!

Évaluation :

5

The general manager have a superb team

Évaluation :

5

The lady who helped me was knowledgeable and guided me through the whole process pretty quickly! There were 3 services that I needed: covered trailer, rental truck at a later day, and a storage Unit

Évaluation :

5

I know I could frustrate the staff constantly. But they were always respectful in spite of my ill attitude towards them.

Évaluation :

5

It is a little difficult to call the actual location and reach someone….but once you do…everyone is a mazing. (Corporate is amazing too). It's been a stressful time for me and sometimes it comes out. The staff is always so supportive and tries to help as much as possible! I feel very appreciative and appreciated!

Évaluation :

1

I will never use this company again for storage or truck rental.

Évaluation :

5

I didn’t get her name but I believe her shirt said General manager she was sooo nice customer service was AWESOME it was closing time and I’m sure she was ready to go home she helped me with my reservation and getting my storage unit and I truly appreciate it after the crazy moving day I had I’ll definitely refer friends and family

Évaluation :

1

I rented storage for three years. EVERY month I would call to pay the bill. EVERY time no one could find my account to pay the bill. EVERY MONTH!!

Évaluation :

1

The two gentlemen with the dreads were amazing! They were very helpful!

Évaluation :

5

I love the facility! THE BEST AND THE TEAM IS AWESOME ❗️. You all can always get my business, the best I ever dealt with in my entire life of dealing with storages.

Évaluation :

5

I WOULD RECOMMEND U HAUL AND U HAUL SELF STORAGE TO FAMILY MEMBERS AND FRIENDS.

Évaluation :

5

Before reaching the location in Decatur, Georgia I called the facilities and spoke to the manager, Brock, who is very helpful understanding and gave me step-by-step. What to do in order to sign up online for early check-in. Brock was very professional with a customer first attitude. Once I arrived at the location, one of the team members(Lela) was very helpful and understanding that it was a long drive from Michigan and she made it easy to show me how to get into the secured area where the storage was and also walked over to the gate to make sure that the gate will open and close. She also checked the computer to make sure all paperwork was completed and help me to understand about the special that they had for the one month free for the storage. I would recommend this facility to all my friends and family because the team there had the customer service that we look for and any store or facility that we go to for business. And closing a few of the team members that I do not have the name was also helpful when Lela was busy with customers. Once she got freed up, she was once again customer first. I'm sure Brock who I believe is the manager has trained them coach them and facilitated the customer first with every guest that comes in next door is very important big shout out to the team at U-Haul Decatur B. Muhammad

Évaluation :

3

Office staff was not polite nor were they attentive

Évaluation :

3

Still have to correct access card. Lady night thank God a worker still there to let me in

Évaluation :

5

Good staff taking care of the essentials

Évaluation :

5

Very professional staff members... Thanks for all you do....

Évaluation :

5

When I need a storage I will definitely keep this e-mail in mind. Thank you kindly 珞

Évaluation :

1

I had a 20 certificate on my storage fee and they act like that didn't no how to access to my account very disappointed

Évaluation :

5

Very accommodating!

Évaluation :

5

Arlleth, Brock, and Leela are AWESOME!

Évaluation :

1

The only issue I had was they charged my credit card without my consent after my belongings was removed from storage. They didn't close out my contract after we cleared the storage unit and turned the truck back in. Everything else was fine.

Évaluation :

5

Quick easy process. I've always used UHaul but it's been some years and the process was smooth and quick. I appreciate

Évaluation :

4

Very clean, nice employees. Sometimes no one is at the desk… that was a bit frustrating. Otherwise, it went well.

Évaluation :

3

I was uninformed when I got my storage about the insurance so I was put down to use renters insurance that I did not have on the unit therefore I paid two storages for five years to keep my items yet I ended up with damaged furniture from water damage lots of things to throw away lots of lost items that will not even be compensated

Évaluation :

4

It was an overall great experience. I would highly recommend!

Évaluation :

5

The staff were friendly in the union was always very clean and well lighted

Évaluation :

1

Was not able to access the storage like I was told that I would be able too

Évaluation :

2

After I move out my storage unit. I check out a U-haul truck so I could move my property. I was checked in my Eric.He was very unprofessional. And incompetent, he didn't give me any information on what time to return my truck.He did not give me any information on where to return the truck where the Dropbox was.He didn't give me any information on how to use the app.He was very incompetent.He was moving from customer to customer and he had no idea about his job. I did return and I spoke with the young lady.Her name was Kyra She was very helpful and And professional she was able to help me get my truck checked in and she did a very good job but.Eric needs to be retrained.

Évaluation :