Évaluations des clients U-Haul Moving & Storage of Avondale

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Avondale

Cote générale :

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Lydia W.
Évaluation :

Le client n'a pas laissé de commentaire.

TREVOR W.
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Le client n'a pas laissé de commentaire.

Emauni B.
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Le client n'a pas laissé de commentaire.

crystal B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KATHY G.
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Just keep doing what you are doing with a smile.

DEXTERR C.
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Good Service. Top of the line.

TANECIA H.
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Le client n'a pas laissé de commentaire.

Lane L.
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We had ordered a 15 foot truck and they did not have any when we arrived. They did make it right and gave us a 17 foot truck for same price. We had to wait about 30 minutes to pick up the truck.

SHIRLEY C.
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Very customer oriented and very attentive employees. Thank you for your service to a senior citizen.

NATHANIEL G.
Évaluation :

The truck was very old, and the engine light was on, the whole time. It was also very uncomfortable to drive.

Amy S.
Évaluation :

We spent 1.5 trying to pick up our Uhaul at the first location. We were hung up 4 times. We final spoke with someone and the code to get the van DID not work. We were sent to another location. We were sent a text to wear a mask but NONE of the employees were in masks.

Alessandra M.
Évaluation :

The guy who helped me was very friendly and was able to answer all of my questions. His level of customer service was refreshing!

Jeff G.
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Le client n'a pas laissé de commentaire.

STEPHANIE G.
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No professionalism whatsoever from the front desk ladies. Poor customer service skills and overall poorly trained employees.

Juan C.
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Le client n'a pas laissé de commentaire.

Kenrick R.
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Le client n'a pas laissé de commentaire.

john D.
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Le client n'a pas laissé de commentaire.

Phylicia C.
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Le client n'a pas laissé de commentaire.

RICARDO A.
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Le client n'a pas laissé de commentaire.

Jamar B.
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Le client n'a pas laissé de commentaire.

BRENDON J.
Évaluation :

Nobody was wearing a mask in the store. The person bringing the vehicle was not wearing a mask while inside the vehicle. 1 person was wearing a mask albeit incorrectly only covering their mouth. Your nose is connected to your lungs.

Howard R.
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Le client n'a pas laissé de commentaire.

ERIC E.
Évaluation :

This location has always been very well organized and knowledgeable. Check-in and check out seamless. Particular shout out to check out guy for just being friendly and customer-oriented. Had no problem and extreme patience in showing me charges on the computer with a smile. Thanks

Mayshonna B. | Expérience générale |
Évaluation :

So many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.

Michael C.
Évaluation :

In-house employees were nice and helpful. The truck had some running issues (maybe engine or transmission). The cargo area was substandard cleanliness wise.

Ronnie W.
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It's great location

JOSE M.
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Le client n'a pas laissé de commentaire.

Styles F.
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Le client n'a pas laissé de commentaire.

TOMEKO H.
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Le client n'a pas laissé de commentaire.

Joel H. | Expérience générale |
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Professional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!

MICHELLE B.
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The vehicle was clean but had a rough ride...otherwise all was good. Bobby Jackson was awesome when we returned the truck!!! Great customer service!!!

MYSHANATIA F.
Évaluation :

I never received my 107.48 dollars back from when i initially rented the vehicle

Annnaie F. | Expérience générale |
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Dyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.

Jene J.
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Le client n'a pas laissé de commentaire.

Lydia W.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER M.
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Make sure they come out to make sure everything that is in your contract is correct, or they will charge you for it

Taylor L.
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Le client n'a pas laissé de commentaire.

MELISSA S.
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Le client n'a pas laissé de commentaire.

SEDRICK W.
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Nothing that I've seen. Just Continue to give good service

betty A.
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Le client n'a pas laissé de commentaire.

Maria A.
Évaluation :

Friendly staff

CARMEN C.
Évaluation :

Properly train the trainees FULL procedure and make sure it's done. Plus better verify trucks upon check-in to avoid problems with the customers checking out on paperwork errors.

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

darnell W.
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More

sumir S.
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Overall good experience.

Dawanshe A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD T.
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Le client n'a pas laissé de commentaire.

Asbury A.
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Let a person know you're policy

THERESA G.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Le client n'a pas laissé de commentaire.

NASSAR M.
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Le client n'a pas laissé de commentaire.

sheneka W.
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Le client n'a pas laissé de commentaire.

Olivia W.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER W.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

JEFFERY S.
Évaluation :

Keep giving quality service

Chakya M.
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Le client n'a pas laissé de commentaire.

Michelle D.
Évaluation :

Acknowledging the customer. I walked into get the keys because I used the 24/7 share option. Employees just walking around on their phones. UNACCEPTABLE! I literally stood there waiting. What is the point of the 24/7 share when I still have to see an employee to get the keys? The video that u-haul presented depicts a key box and the renter receives a code. This did not happen!!!

LACHIZ R.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H.
Évaluation :

You shouldn't allow for me to choose an 8AM truck pickup time, from a location that doesn't open until 9 AM. I arrived at AM to pick up my truck, and there was no one there. I called the corporate line and they said that this location isn't setup for 24/7 pickup, yet I was able to reserve a pickup time at 8AM. So I returned to the store at 9, only to find that the person who has the keys to the store has not arrived yet. So I waited outside with a couple of employees and other customers. For 30 minutes. The individual with the key to the store arrived promptly at 9:32AM wearing no sort of haul attire. By the time I was finished and leaving with the truck, it was almost 10AM, so I had to rush my move to get the truck back in time. Overall it was a poor customer experience caused by a blind spot In time slot reservation capabilities, and tardiness of an an employee

Joy C. | Online Move In |
Évaluation :

Love the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.

SHAUNEIKA R. | Premières impressions |
Évaluation :

Everything was awesome and set up for me to move in Thank you for the awesome customer service !

JENNIFER H. | Premières impressions |
Évaluation :

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

JEFFERY Z.
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Le client n'a pas laissé de commentaire.

LISA A.
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Le client n'a pas laissé de commentaire.

thomas P.
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Lots of employees just wondering around gossiping and cursing. Took almost 40 mins had to go inside for to say it was not needed. Boone seemed happy to be there and barely knew what to do.

HOWARD R.
Évaluation :

Easy pickup. Great customer service. Everything was clean. Easy drop off.

ONTARIO P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sally W.
Évaluation :

The number of steps that I needed to take using the app seemed excessive. It took some time to find the truck and the lockbox was not obvious. Overall a good experience with a little frustration.

RICO R.
Évaluation :

I advise you all to make people aware of the contractual changes after the rental equipment is dropped off.

EUGENE V.
Évaluation :

Overall service very customer friendly. Trucks extremely clean and reliable, especially compared to others I've rented. Felt safe leaving my vehicle on site. Workers almost as if owning stock in compan!

Viva Y.
Évaluation :

Equipment should be clean and the tank should be full at pickup. If that's the expectation you have of customers, you need to meet it as well. During this pandemic, EVERYONE needs to be wearing face masks, not just when customers ask for it.

Topizia I.
Évaluation :

Fast and friendly! Very surprised considering the area where this is located.

JO F.
Évaluation :

Communication between those workers who handle reservations .

ALEJANDRO A.
Évaluation :

Employee need more training on software and customer service.

Eva H.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARMONY P.
Évaluation :

Dolly was not on truck.

John W.
Évaluation :

The truck I rented had a check engine light on, when I picked it up, and ran terribly. Fortunately, I only drove it 12 miles. I had to wait 1/2 hour to be checked in upon return, which is unacceptable. There were other people including a manager on duty, but I had to wait until the check in guy was done cleaning the lot to return the junk truck i had rented. I believe they can do better than this. I'll be going to Penske next tune.

ASHKELON W.
Évaluation :

The service I received was very professional.

Donna L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

wanda B.
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Le client n'a pas laissé de commentaire.

Jordan B. | Expérience générale |
Évaluation :

I ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the “new guy” didn’t know what he was doing and kept insisting that he didn’t have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won’t care that one person and her family doesn’t use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.

Lawrence P.
Évaluation :

Le client n'a pas laissé de commentaire.

DENITA S.
Évaluation :

Everything at this time is alright.

Cary K.
Évaluation :

Nothing! The service people are fantastic and have always worked hard to help me in the best possible ways!

Travies T.
Évaluation :

Good customer service at Covington Highway thank you guys a lot I appreciate your service I will be seeing you soon

Leela M.
Évaluation :

My requested pick up location was verified in an email as: Decatur DeKalb Storage The reservation was changed to the Memorial location without providing me notification which set me back almost an hour. The truck was clean, but there is something wrong with the exhaust system. It was loud and the truck filled with fumes when idling. The majority of the staff was helpful and professional.

ELLA J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James S. | Expérience générale |
Évaluation :

Outstanding service on all levels. Very clean. Very safe/secure/convenient.

sherwin D.
Évaluation :

Good job

Recardo M.
Évaluation :

Le client n'a pas laissé de commentaire.

Imanuel T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jerome M.
Évaluation :

Make sure ac works I got 6 miles away when I noticed the check engine light popped on. Twenty miles away ac stopped working.

martin G.
Évaluation :

Took over a month and a half to deliver my pod

Nialah F.
Évaluation :

Gentleman who came out was nice and friendly.

devin S.
Évaluation :

Number one: my reservation location was changed without my knowledge. I was supposed to pick up the truck from the Decatur-Dekalb location. When I showed up there on time this morning, I was told to go to the Memorial Dr location instead, which was 6 miles out of my way (adding a total of 12 miles to my trip cost). More on that later. So I get to the 2nd location and the truck they gave me ran terribly and did not include the appliance dolly I had paid a rental fee for. Now, I had specifically asked for a one-way rental. Missing a dolly, my work load got a lot heavier for the day but whatever, I decided to live with it. I tried returning the truck to the location nearer to where I had just moved because it made sense and would cut down 20+ miles from the trip cost. Well guess what? The contract was written up as in town and I now had gone 15 total miles out of my way in the truck and had to drive an additional 21 miles to return it. I get to the return location and remind them I never got the dolly and wanted the $10 charge removed. Well they tried to do that but somehow charged me $150 for a missing dolly THAT I NEVER TOOK POSSESSION OF. The charges could not be reversed so I just spent $271 on a rental that should have cost me under $100. It's unacceptable first of all that this is how they run the business. And second: that there doesn't seem to be a route for me getting refunded for any of this nonsense.

Matt B.
Évaluation :

Le client n'a pas laissé de commentaire.

DEVIN W.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary J.
Évaluation :

The wait was long, even though I had a pick-up appointment. The location did not have an appliance dolly available, despite its inclusion in my reservation. I also received a bigger truck than I was expecting.

Carlos V.
Évaluation :

Truck was very loud and rode rough, but it accomplished the job. Staff was helpful and efficient.

Kiran P. | Expérience générale |
Évaluation :

Everything was great but the 1 month free storage was never given to me which was frustrating.

Sakezia K.
Évaluation :

Le client n'a pas laissé de commentaire.

Enease H. | Expérience générale |
Évaluation :

I want to thank the Uhaul company for taking care of my items

koji K.
Évaluation :

Le client n'a pas laissé de commentaire.

james K.
Évaluation :

Le client n'a pas laissé de commentaire.

DANA Y.
Évaluation :

I experienced nothing to say it needed improvement

LOREN B.
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Le client n'a pas laissé de commentaire.

NASSAR M.
Évaluation :

Thanks

Russell M.
Évaluation :

Le client n'a pas laissé de commentaire.

Felicia T.
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Le client n'a pas laissé de commentaire.

Robert T.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTHA G.
Évaluation :

Nothing

Tom C.
Évaluation :

Le client n'a pas laissé de commentaire.

William H.
Évaluation :

Le client n'a pas laissé de commentaire.

KIRAN P.
Évaluation :

Took forever to check in and get truck and tried to return truck and they messed that up too.

Novella R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

SURENE M. | Expérience générale |
Évaluation :

The staff members could be more professional

Deshawna W. | Premières impressions |
Évaluation :

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

Pam O. | Expérience générale |
Évaluation :

After having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.

Jocelyn S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Melody W. | Expérience générale |
Évaluation :

I was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I’ve been coming there at night. Is this what we do to each other, I’ve never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I’m Homeless, the mind set some folks have I try not to understand cause that wasn’t right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless🙏

Dezmon B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah O. | Premières impressions |
Évaluation :

Why do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.

Ameenah K. | Expérience générale |
Évaluation :

To be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.

cagney S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Lynnette W. | Expérience générale |
Évaluation :

My only issue is that it is difficult to access the unit during the week with my with schedule and weekend hours are too short.

Laverne R. | Premières impressions |
Évaluation :

The GM is the best

Yacine D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

William D. | Expérience générale |
Évaluation :

No problems - which is exactly what I was looking for.

Anthony P. | Premières impressions |
Évaluation :

The GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!

Cleopatra S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Keith E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Diedrell B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Chenoa A. | Premières impressions |
Évaluation :

the manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience

Anthony H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Natalie T. | Expérience générale |
Évaluation :

Dyon and his staff are great!

Janea H. | Premières impressions |
Évaluation :

My experience was absolutely horrible. The staff was very unprofessional. I was told I had 24 hr access & then was locked out the facility for a whole hour. There are no emergency numbers to contact management. I've never experience this with Uhaul before but yesterday was a complete disaster!

Nicole H. | Online Move In |
Évaluation :

I wanted to look at several sizes and was allowed to do so. I appreciate that

Victor S. | Expérience générale |
Évaluation :

Great job. It was a very good decision

Jennifer C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Allen S. | Premières impressions |
Évaluation :

The facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.

Addum y. | Expérience générale |
Évaluation :

Very helpful and professional staff

Rickey B. | Expérience générale |
Évaluation :

The guys was great, wonderful customer service. In these time you don't receive a lot of good customer service but I received great service. Thanks for being a good part of my day.

Brittany W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Dorothy S. | Premières impressions |
Évaluation :

Thank you

Kimberly W. | Expérience générale |
Évaluation :

Customer service was superb

torria b. | Premières impressions |
Évaluation :

Service was overall good, but wait time was 45min to a hour from the point of arrival and getting the access card to my storage unit. The line was growing and customers were becoming extremely impatient, as only one person was working the main desk. The young man did an excellent job by remaining professional and managing the disgruntled customers. He was conductBig business between 2 POS stations at once, to try to keep the line moving. To add insult to injury, the POS was acting up and he had to manually key in payment details. In a huge facility there was no one willing to help out or any back up available, although the line was long and steadily growing . If I hadn’t had movers scheduled to arrive, I would have gone to another facility. The wait time is always long and there seems to only be one person scheduled, even before the pandemic this was my experience. About 2 years ago I had previously used this storage location to store some items and unfortunately had the same experience. A manager never jumped in to assist or even approach their customers to say we apologize for the wait and this is after a customer demanded to speak with the manager, I never saw the manager came and they sent a message to the customer via the ear communications system.

Michalea B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

russell t. | Expérience générale |
Évaluation :

I appreciate the fact that all my goods was there and the friendly staff assisting me at times of need.

Dannica K. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Doris T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Yashica P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bonita B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

micheal r. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Darrion C. | Premières impressions |
Évaluation :

Thank you!! Been using the storage on and off 3 years

danette b. | Expérience générale |
Évaluation :

We moved our vehicle out at night and called customer service the next day and were told we were checked out. The following month our card was charged and the location refused to return our money!

Todd B. | Expérience générale |
Évaluation :

I’ve never seen a facility as clean and comfortable as this one. Exceptional!

Marilyn T. | Expérience générale |
Évaluation :

Excellent experience.

Donald S. | Expérience générale |
Évaluation :

everyone at this facility is kind, smart, and happy with their job

Ulysses G. | Expérience générale |
Évaluation :

The staff is friendly great customer service. I will recommend this u- haul store to my friends.

Eddie B. | Premières impressions |
Évaluation :

The staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I’ll definitely recommend this location to family and friends.

Kimberly S. | Premières impressions |
Évaluation :

Very Professional !

Kelly J. | Premières impressions |
Évaluation :

Great customer service to me and Someone who came with me

Dekia A. | Expérience générale |
Évaluation :

The Memorial drive location really surprised me due to its location and area. I was very impressed.

JAMES C. | Expérience générale |
Évaluation :

excellent facility and staff

MAURICE H. | Premières impressions |
Évaluation :

Very good customer service even when systems were down

Arno B. | Expérience générale |
Évaluation :

Great place to rent from

Nathan J. | Expérience générale |
Évaluation :

MR. DYONN WAS VERY VERY HELPFUL IN EVERY AREA. HE IS A EXCELLENT MANAGER.

Germani S. | Premières impressions |
Évaluation :

Sasha was a great help. She made my move in a smooth as possible. S

Taylor R. | Expérience générale |
Évaluation :

The staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!

Ervin M. | Premières impressions |
Évaluation :

Good guy!

Kayt W. | Expérience générale |
Évaluation :

Wait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.

Shirley F. | Expérience générale |
Évaluation :

They are always so helpful an nice!! Customer service is awesome!! Good job guys!!

Anna W. | Expérience générale |
Évaluation :

The only drawback was the closing time, which was often difficult for me.

mary m. | Expérience générale |
Évaluation :

In 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.

Shannon A. | Premières impressions |
Évaluation :

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Derrick R. | Premières impressions |
Évaluation :

I always get great service at this location

Inez H. | Expérience générale |
Évaluation :

Great service.

rebekah h. | Premières impressions |
Évaluation :

Quick, easy experience and helpful employees

Tameka M. | Expérience générale |
Évaluation :

Thanks!!!

Diane E. | Premières impressions |
Évaluation :

Professional and very friendly staff. Clean facility. I was impressed.

Tsegaye M. | Expérience générale |
Évaluation :

The young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Thanks

YOLANDA A. | Premières impressions |
Évaluation :

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

Kimberly W. | Premières impressions |
Évaluation :

Well we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck

denita m. | Expérience générale |
Évaluation :

The building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.

Terrance B. | Premières impressions |
Évaluation :

Great customer service

Bianca L. | Premières impressions |
Évaluation :

The pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.

Myrtice H. | Premières impressions |
Évaluation :

Very friendly staff took time to explain the process.

jackie p. | Premières impressions |
Évaluation :

Everyone was real friendly & Nice

Doris F. | Expérience générale |
Évaluation :

The staff was always helpful and nice. It was a pleasant experience. Thanks for everything!

Tammara S. | Premières impressions |
Évaluation :

The staff was very friendly, professional, and helpful.

Tonisheia C. | Expérience générale |
Évaluation :

We appreciate all the services storage, and truck rental, was reasonable price and we will continue to do business with you all anytime we need it!!! Thank You!!!!

Charlotte L. | Premières impressions |
Évaluation :

The person helping me was very well organized and knowledgable.

Treavous W. | Premières impressions |
Évaluation :

Excellent service

Derrick J. | Expérience générale |
Évaluation :

The service that I receive from all the ladies that work on Saturday was exceptional they were very down to earth and very understanding job well done

Nicollette C. | Expérience générale |
Évaluation :

n/a

Ernest J. | Expérience générale |
Évaluation :

Thanks

Haseena M. | Expérience générale |
Évaluation :

My overall experience with U-Haul at this location was a great experience. The only thing I would suggest is getting providing more customer service experience to Racquet Johnson. She was very rude!

jay l. | Expérience générale |
Évaluation :

Uhaul Box arrived but I was not called about it. It required a trip by my wife to find out. Once there nobody could assist beyond what the computer said. But, thankfully Trey the Uhaul Box handled it.

marian c. | Expérience générale |
Évaluation :

none

Forrest H. | Premières impressions |
Évaluation :

Staff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.

leronte b. | Premières impressions |
Évaluation :

It was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.

KI W. | Expérience générale |
Évaluation :

Great service

rhonda h. | Expérience générale |
Évaluation :

Trey provided excellent customer service onsite. Called serveral times in the past, placed on HOLD for long periods of time by older female on the phone. Agent could not answer any of my questions.

Julie H. | Expérience générale |
Évaluation :

We were very pleased with the storage facility and especially the U-HAUL Staff. The manager was very helpful in our move out.

cameron l. | Expérience générale |
Évaluation :

Everyone was courteous and professional.

Kimberly B. | Expérience générale |
Évaluation :

I gave a 4 because it wasn't until after I moved and a few days after I realized I could have gotten reimbursed for the lost of a whole big box of footwear that was completely ruin. Upset customer!!!

denita m. | Premières impressions |
Évaluation :

I satisfied..

Mary M. | Expérience générale |
Évaluation :

The units were isolated and a bit scary

Bonnie T. | Expérience générale |
Évaluation :

Very easy to use! I had a great exprience.

Stacie K. | Premières impressions |
Évaluation :

Worst customer service experience I have had in years.

Jennifer G. | Expérience générale |
Évaluation :

My U-box was dropped off in a random location because my delivery instructions that I left on my order and with the dispatcher were ignored. There were many issues involving my drop off.

milton s. | Premières impressions |
Évaluation :

Kudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!

Melody W. | Expérience générale |
Évaluation :

Was very comfortable placing my items in UHAUL’s facility after being robbed at Self Storage( inside job ) I was afraid to use another because Insurance I paid for didn’t cover my loss, Thank you

shunta l. | Expérience générale |
Évaluation :

The staff was very helpful.

Edward G. | Premières impressions |
Évaluation :

The staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location

elliott a. | Expérience générale |
Évaluation :

Great

Jholar F. | Expérience générale |
Évaluation :

Not satisfied with service. Will plan on moving ASAP

Tonisheia C. | Premières impressions |
Évaluation :

Great Service!!!!

gale l. | Premières impressions |
Évaluation :

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

martina m. | Expérience générale |
Évaluation :

They some dirty people

Jamie C. | Expérience générale |
Évaluation :

I would not recommend this facility because every time I encountered the staff they were rude and seemed bothered if asked a question. I was also told I would receive a free months rent which never ha

Tiffany R. | Expérience générale |
Évaluation :

Even the bathroom was cleaned all the time.

Mescheryl A. | Expérience générale |
Évaluation :

I used U-Haul Storage Boxes and they worked out GOOD FOR ME. The staff was GREAT. Very accommodating and attentive service . THANKS Latoya and Simone

frank b. | Expérience générale |
Évaluation :

They took care of me really nice thank you

kannesha R. | Expérience générale |
Évaluation :

Disappointed about the bugs ! Overall thank you , God bless !

Vasileke G. | Expérience générale |
Évaluation :

The staff was very friendly. Everything worked as they wxplained and I had no issues with product I needed assistance with.

Michelle S. | Expérience générale |
Évaluation :

My billing cycle ends on the 18th of each month. I ended my contract on 11/8/18. I was not credited the balance of my payment and I have reached out to staff several times with no response.

sherley s. | Réservation |
Évaluation :

HORRIBLE! THEY LIED TO ME! When I and initially made my reservation, they told me that I would be receiving a storage Room that would be free for the 1st MONTH They also told me to pick up the truck

maxime p. | Expérience générale |
Évaluation :

Johanna was amazing and extremely helpful.

Derrick R. | Expérience générale |
Évaluation :

Ms Latonya and the General Manager Mr. Hill were fantastic they handle issues as a team and keep it moving I would use them again for sure last but not least they both are great eye candy thanks

Jamie C. | Réservation |
Évaluation :

Reservation was not accurate, truck available at different location then told. lied to about free months rent for storage. Charged $200 for dropping off at original location I was told

stan m. | Réservation |
Évaluation :

We had a reservation to store a 40' RV. Oh made it by talking directly to the Avondale store. Upon arrival was told they could not accommodate me

Karen W. | Réservation |
Évaluation :

Very sarcastic and dry. Do not have a welcoming demeanor.

Tiffany F. | Réservation |
Évaluation :

I love the employees

Cecilia S. | Expérience générale |
Évaluation :

This uhaul was very disorganized, and nobody had my Ubox pulled when it was requested. And did not talk to the ubox employees about it at all had to come back 2x . GM name is Simone not helpful at all

NICK C. | Expérience générale |
Évaluation :

200 characters are not enough. It took over 3 hours to set up the delivery on site, and when I eventually picked up the box in atl after we were told it was lost, it was put on the trailer backwards.

Sade C. | Expérience générale |
Évaluation :

Horrible

Sheila M. | Expérience générale |
Évaluation :

I was extremely pleased.The unit was spacious,clean and very well lit.I would definitely recommend U-Haul.

Marco r. | Expérience générale |
Évaluation :

I would love it if Uhaul would take a day or two off my service tab...lol...but yes thank you. I will be using Uhaul in the future...

Eric H. | Expérience générale |
Évaluation :

Very prompt service

Rex S. | Expérience générale |
Évaluation :

Very friendly and helpful!!!

Tiwana M. | Réservation |
Évaluation :

Staff was rude and unprofessional. I was rushed to get my furniture in the unit because the staff wanted to leave before the store closed.

Barbara R. | Expérience générale |
Évaluation :

Management and staff at uhaul avondale always were professional and friendly. They answered all my questions and concerns each time and always gave great customer service.

donna l. | Réservation |
Évaluation :

I've left 4 messages for someone from the Memorial Drive, Avondale, Ga to call me back regarding the availability of a storage unit and no one has called me back. This is so irresponsible.

Bruce M. | Expérience générale |
Évaluation :

very professional

Carla E. | Expérience générale |
Évaluation :

excellence

Paige S. | Expérience générale |
Évaluation :

The UPODS were very convenient. The spot we wanted to store them in on our property was difficult to get to, so it was great that Uhaul has the ability to deliver the UPODS on a little forklift.

Shena C. | Réservation |
Évaluation :

Love love love the service. Wish all business were like this one. Customer service was the absolute best

Maggie M. | Expérience générale |
Évaluation :

The employee that dropped off my U-boxes and picked them up was very kind and helpful, and she did a good job to communicate times with me.

cynthia d. | Expérience générale |
Évaluation :

You suck and I will let everybody know you do not keep people things for 10 months and not let them know that so therefore you suck and everybody will know

Guy B. | Réservation |
Évaluation :

All went well.

EDWARD P. | Expérience générale |
Évaluation :

Sometimes personal playful interactions between employees cause extended waiting periods for customers

AYRICA W. | Expérience générale |
Évaluation :

Simone is awesome!!!

Jeffrey C. | Réservation |
Évaluation :

Hard working staff and very good with attentiveness with customers

Alexander M. | Expérience générale |
Évaluation :

Nah

jonathan s. | Expérience générale |
Évaluation :

I never visited the facility but im sure it was operating well. The delivery driver was friendly, helpful & on time for the delivery and pickup.

Amanda M. | Expérience générale |
Évaluation :

Excellent

travis r. | Expérience générale |
Évaluation :

Frankly I would like a refund on my whole experience moving out at the facility in Decatur Georgia 08/04/2018. Two people helped me, a young lady name Jacqueline and a young man named Trey.

Michael B. | Expérience générale |
Évaluation :

My experience was very pleasant and professional.

gregory g. | Expérience générale |
Évaluation :

Nice workers

Michelle B. | Réservation |
Évaluation :

The asst manager was a great help with my storage even when it was close to closing and computer was messing up she was still Patient

Peggy A. | Expérience générale |
Évaluation :

LeToya is a professional - delivers and picks up on time, keeping us well informed. Thank you!

Patricia P. | Réservation |
Évaluation :

Staff was very pleasant and helpful.

sonya y. | Réservation |
Évaluation :

Excellent

Diguens D. | Expérience générale |
Évaluation :

The service was just great

Erin C. | Expérience générale |
Évaluation :

Extremely poor communication. Could not find my U-box. Was then overcharged for U-box storage and the manager has yet to reach out despite repeated attempts at contacting the branch.

Tyrone H. | Expérience générale |
Évaluation :

I never used the storage facility just the Ubox service, I was moving locally from one address to another. There was so much confusion and disorganization, from being connected to the wrong department

TONETTE P. | Expérience générale |
Évaluation :

Not at this time.

Ry'ann I. | Expérience générale |
Évaluation :

N/A

Anita a. | Expérience générale |
Évaluation :

The worst moving experience. Hundreds of dollars wasted due to late drivers, overcharges on rental and services, lack of communication, and misinformation. Will never use u-box service again!

Tiffany C. | Expérience générale |
Évaluation :

The girl messed up my order and charged me a lock and it took a few trys to get my refund but eventually I did

Nana A. | Expérience générale |
Évaluation :

Staff wasn't really friendly and didn't communicate storage hours vs. office hours effectively.

Lisa S. | Expérience générale |
Évaluation :

Pleasant staff convenient clean

jeff r. | Expérience générale |
Évaluation :

Worst experience of my life. Currently exploring CC dispute and/or legal actions. Completely disgusted and can say you have not only lost my biz, but every family and friend I know. Just Awful!

Sheila L. | Expérience générale |
Évaluation :

Diamond was excellent and incredibly flexible for the times that worked for me; absolutely wonderful to work with.

Thomas J. | Expérience générale |
Évaluation :

Closing out our storage unit was a FIASCO. We will be reporting our experience to the corporate office.

James J. | Expérience générale |
Évaluation :

All my items were delivered safely and securely. Not a single thing broke in my very stuffed UBox. Pleased with the service.

Laura C. | Expérience générale |
Évaluation :

The storage unit was very clean and well maintained.

Russell T. | Expérience générale |
Évaluation :

Love the service

ariana r. | Expérience générale |
Évaluation :

Good.

Catriona L. | Expérience générale |
Évaluation :

No one is in a rush there to serve the client .

Linda N. | Expérience générale |
Évaluation :

Very friendly, helpful and professional.

SHANA C. | Expérience générale |
Évaluation :

Uhaul opens at 9am on Sundays and the key holder didn’t decide to show up until 10:30am leaving myself, other customers, and 2 employees outside waiting for an hour & a half. Very unprofessional

stacey g. | Expérience générale |
Évaluation :

I was wanting to know since I cleaned out the storage two weeks earlier will they prorate the amount of the rent since I moved early.

sherrika p. | Expérience générale |
Évaluation :

Simone is amazing. Excellent customer service and professionalism.

tracey h. | Expérience générale |
Évaluation :

My entire experience with Manager Simone Hill at Uhaul Moving & Storage at Avondale has been beyond "Excellent"!!! Simone is very professional & I highly recommend this location #greatcustomerservice

Non reviews have been submitted for this location.

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