Customer Reviews for U-Haul Moving & Storage of Avondale

3 499 évaluations

3653 Memorial Dr   Decatur, GA 30032

(404) 286-9752

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(404) 286-9752

3653 Memorial Dr
Decatur, GA 30032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Tranikca B. 
Évaluation :
5

yall need to lubricate more your equipment's.all the ratchets to tighten the straps were dry and difficult to operate

ClaudioMde M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Natasha F. 
Évaluation :
1

Name: Ahren Vernon Contract#: 10397510 Phone: (678) 915-9649 Email: Ahrenvernon@yahoo.com I recently rented equipment: DC 4385T Rented it. Refueled it. Cleaned it. Returned it. No problem. Upon returning the equipment, uhaul.com/share would not send me the mobile verification code. I requested it at least 5x. I continued to drop the keys in the drop box and called an uber. I called uhaul on Sunday just to make sure my equipment was received, and they said "Yes". I wake up this morning to a $300 receipt stating that I put 173 miles on this rental! I went 10 miles, and back! This is the 2nd time in a row where there's been a problem renting equipment from this location. I spend $400 a month with this company, please look into this.

ahren V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTANY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ee K. 
Évaluation :
5

Everyone working there was really helpful. The uhaul was a bit stinky and seemed to be "well worn", but we're just moving furniture with it so it was fine.

Alissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE S. 
Évaluation :
5

The location is convenient and clean. Staff are helpful. But if you have an issue or question for the manager good luck contacting him.

Jennifer M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton C. 
Évaluation :
5

Third time I rent here, always excellent experience 🤙🏽

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamiko J. 
Évaluation :
4

Friendly, patient & hard-working staff!

Tyler C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

please don't charge twice. just charge the difference. i was charge $140 total. when it should have been only $94. i'm very unsatisfied with the u-haul corporation however, that location has great customer service.

Garrett G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rosetta S. 
Évaluation :
1

Customer service needs MUCH improvement. My time was NOT taken seriously. I made reservations online. I also set up my payment so I wouldn't have a long wait when I arrive to the Uhaul store front. My reservation was at 12n…. I arrived on time, yet I didn't have a flatbed for me. I physically walked out to the parking lot to see their inventory. I pointed out 3 flatbeds to the guy who was checking inventory in. A pickup truck, and flatbed was reserved and requested online. After waiting over a hour I got a box truck, and flatbed, NOT WHAT I WANTED! It took them over a hour to get a flatbed that lights work! The lady who helped me showed absolutely NO regards. Never saw a manager! Terrible experience, and I WILL NOT recommend ANYONE to come this location! #EVER

Selina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meltonia P. 
Évaluation :
1

The worst customer service. I made the reservation for my son using a live agent because he, not I would be picking the truck up and used my American Express Card to secure it. When he arrived, they insisted on my drivers' license. When it wouldn't upload I asked why they needed it when he was driving. Finally they took his. I used my AmEX card to secure the truck on the phone and they insisted that the physical card be there which was impossible. I specifically booked the truck using a live agent because I am in another city and wanted the card used to secure the truck. He ended up paying for the truck in cash ($232). Had we not been able to pay cash he would not have gotten the truck. He was to meet me in Columbus which is 100 miles away by a certain time and it took an hour to sort out something that should have been done in a few minutes and made him an hour late. If I could give a minus star I would.

Deborah J. 
Évaluation :
5

Easy in and out.

Andrea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
1

They changed my reservation the day before and I was not made aware. Went to the wrong location for pickup and they literally did nothing to help with this inconvenience. They claimed a call was made and voicemail was left but in this day and age, you really are going to go with that cop out? Noted going forward that they can change your pick up location the day before so I guess check before you go get your truck.

ryan L. 
Évaluation :
5

Your business team was excellent: kind and expedient! Thanks Y'all !!!

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quartney G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
2

The truck had a check engine light on and had less gas than indicated in my contract. My contract was amended and I filled up the tank to the appropriate level, but Uhaul charged me a total of $80 to fill it back up due to improperly updated documentation. Please refund that portion of my payment.

Kaemon M. 
Évaluation :
5

Thank You ☺️ ☺️

Alisa A. 
Évaluation :
4

Inflate the tires and constantly service the trucks for other users to avoid regular road breakdown.

NDI A. 
Évaluation :
5

The woman who checked me in had everything ready to go, she was really with it! I appreciated the quick, smooth transaction.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FredBradford S. 
Évaluation :
5

Great service, thank you!

Kevin D. 
Évaluation :
5

Your staff is always curious and helpful. It matters alot when things are not going right. Thankyou

elaine P. 
Évaluation :
1

They did not tighten the trailer onto the ball. The trailer came off when we started to load the car onto it.

Wilford G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rhonnette L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

alexis P. 
Évaluation :
1

My comment is not for Memorial Drive which I was switched to after the debacle at Tradition Market & Garden. Unfortunately, the web page does not let me rate the latter one... I had booked a 17' truck from 9AM on last Saturday to 9AM on Sunday. The location was about 1 mile away from my place which is important since I get charged 0. 99 $/mile. I arrived at about 9:15 Am and the app did not work. I asked the U-Haul agent who smirked at me and told me I'd better hurry to book the truck because they were other people looking for one. He got then to make me wait for about 30mn... There was another client who was waiting for his 15' truck that had not arrived and the smirking agent gave him my 17' truck, telling me that I had just had to be on time and this would not have happened. I was then transferred to the Memorial drive location to pick up another truck... On arrival, the manager was very professional and friendly and booked me a 17' truck to come back 5 mn later apologizing that it did not start and he had to give me a 15' truck. In compensation, he gave me a solid discount on the mileage. The truck operated fairly, considering that the belt was screeching at each acceleration and it made me worry that it would fail anytime. It did not. The truck was also dented all around but this was not shown on the provided pics in the app. I uploaded all the pics of the dents prior to take off. Apart from that, Memorial drive was fine but I do not think I will ever use U-Haul again, considering that the whole ordeal wasted about 3 hours of my precious moving time and made me drive 20 extra miles.... But seriously, the smirk on the agent face and his visible satisfaction of denying me my due truck was unsufferable!!!

Henri S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
4

I was doubly charged..

TSHIMANGA M. 
Évaluation :
4

First off the truck smelled like pot. Then As soon as I turned out of the parking lot the check engine light came on. I called the store and was assured there was. I thing wrong with the truck and it was just a sensor. The entire time driving the truck it was shaking and it was difficult to steer. Told them when I brought the truck back and they didn't seem to bothered. The truck had like 170k miles and is not safe to drive.

Jon H. 
Évaluation :
2

Had to pay for a cleaning fee which was 25 bucks and it was clean and it was full of gas but the gas level was wrong and has to pay an extra 23 bucks for gas!!!

Meredith C. 
Évaluation :
5

Keep up the good service

WINSTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHELLE G. 
Évaluation :
1

I was double charged. Please contact me as I sat on with customer service for over 30 minutes then she hung up on me. Very disappointed.

Morgan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nikia W. 
Évaluation :
3

The van I rented had NOT been cleaned. It was incredibly filthy. There was dried ice cream on the floor, there was trash on the floor in the back of the van and front. Someone had spilled some liquid on the door. It was nasty. I don't understand WHY they would rent equipment that had not been cleaned? So unprofessional

KIMBERLY L. 
Évaluation :
1

The WORST service I've EVER HAD- employees were extremely rude and playing around in the job site.. the girl rep was taking personal calls and cursing/hanging up on clients… they forgot to put the Handtrucks I rented in the truck.. When I called customer service they stated they would adjust it in the final bill and only charged for what was used and then I got the final bill and was charged the full amount for everything. I called more than three times and was told the same thing and of course was a lie.

Kristal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donecia M. 
Évaluation :
4

truck needed service it is was not running that great.

Ahmad J. 
Évaluation :
5

Customer service was great and the rental was seamless.

Tonya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latanya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Panos K. 
Évaluation :
1

These people change my rate plan and over charged my account I was very disappointed with the lack of communication and unprofessional attitudes I feel like I have been charged to much they charged me more than the receipt they sent to my email they charge me for the weekly rate and I only the truck for 3 days not to mention I reserved the truck for onr rate and when I got there all that change I am not happy at all with this location.

Demetrius R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert e. C. 
Évaluation :
3

Web

Daniel P.  |  Premières impressions 
Évaluation :
5

Thank you for everything U-Haul🙏🏽

Walter H. 
Évaluation :
2

Customer service upon arrival was bad . There was no dolly in the vehicle. Will not return to this location.

Malja S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jairus L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Teyaka S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris P. 
Évaluation :
2

App didn't complete checking in. Personnel acted in slow and haphazard way.

Michael S. 
Évaluation :
1

Find new employees

brandon H. 
Évaluation :
1

The truck smelled bad in the cab and the interior is in very bad condition. The outside of the truck was very dirty and beat up. The back door is rusted and coming apart. The steering had about a 20 degree drift. As a CDL driver, this is extremely dangerous for this size of vehicle. It has a major oil leak which leaked all over my brand new poured driveway. The 2 young women in the lobby were extremely unprofessional behaving like they were doing me a favor by doing their job. I'm not happy or impressed with this location at all.

DAVID C. 
Évaluation :
5

The corporation needs to stop overcharging. The vehicle is one price and they charge on every mile. Like who is getting a UHaul for 1 mile. The price said $29.99. I ended up paying $70 at pick up and $130 after drop off. And I filled the tank back to where it was. The staff was pleasant and helpful but this Corporation...drained my pockets

Quinessa C. 
Évaluation :
4

The staff at this Uhaul went above and beyond to help me. The Uhaul website needs to be updated!!!! It allows reservations that cannot be honored at the local stores. I made a reservation for 5 days and it went through the website fine. I get to the location, and the policy is that you cannot rent for more than 12 hours on a weekend. The website needs to match the availability, or someone needs to contact you BEFORE you make plans and commitments based upon your reservation.

Tiffany S. 
Évaluation :
4

Rear lift door was really hard to open and close and the truck was sputtering and leaking some fluid.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
5

The check engine light was on the vehicle. I thought it was amazing that a 2021 vehicle would have dents on the driver's door and lots of paint spilled in the cargo section. However, since the vehicle was new it ran extremely well and was very good on gas.

Leon L. 
Évaluation :
4

Overall, I experienced good customer service. However, the truck I was issued was a deathtrap! The passenger door never closed properly and the truck was in need of extensive service. Namely, a wheel or steering alignment. The truck shook anytime you exceeded 40 miles per hour. Also, there was a stench in the seats and seat belts that amplified throughout the day. The only reason I did not return the truck was because my movers were minutes away to load the truck. I did not have time. This is not the norm with UHaul. I have used them for several moves between states. I am disappointed.

Carrol W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
2

Despite a reservation the truck I had ordered wasn't there. In trying to find and then get to a location that did have a truck available I lost over an hour of time and total of 6 man hours of people who I'd arranged to come help load. Incredibly frustrating and disappointing. I'm somewhat grateful for the $50 I was told would be refunded to me but it doesn't match the loss.

Samuel D. 
Évaluation :
5

The sisters over there are sweethearts.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Great help thank you

LYNN G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Siriva S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

The owner and men who assisted me were courteous and kind.

Carrol W. 
Évaluation :
1

It was really dirty from inside

Juan C. 
Évaluation :
4

This location was kind and helpful. I originally rented a truck at the Clairmont Rd location - when we arrived it was closed (even thought it was during open business hours). We spent over 30 minutes on hold trying to find another uhaul location, then drove another 30 minutes to get there. This is the second time this has happened, when I rent a truck for one location and arrive at my scheduled time only to find the location is closed or no one is there working. Then, it made it even harder to return because the location was so much further than the location I intended...so had to pay for more gas and more miles put on the truck. I have been a loyal uhaul customer for years, but my last 2 experiences have not been good at all. It does make me want to rent from another company.

Lauren E. 
Évaluation :
5

This location provides excellent service!!!

AARONECIA G. 
Évaluation :
5

I had a hard time trying to figure out how to put the truck back and where to leave it .

Ariana F. 
Évaluation :
5

Every staff at this location especially; Justin provided excellent Customer service over the phone & in-person.

SHUMMARAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nashea L. 
Évaluation :
2

The truck stalled while i was on a major highway twice almost causing an accident. I was given the truck on empty, empty!!!!!!! I filled it up for them. Oh wait they only reemburse for a quarter tank. I just ate over a $100 in gas that I put in the truck for me but got screwed by uhaul. I will never rent from uhaul again. If your smart go with another company

ELISSA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shaqueta o.  |  Expérience générale 
Évaluation :
5

I highly recommend to put trailer brakes so you don't destroy the customer's transmission. I will not be ordering from uhaul ever again. Customer service was great though. Instead of just covering your end for legality purposes with the emergency disconnect braking, how about adding a trailer brake connection to communicate with the truck.

Tristen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean E G.  |  Expérience générale 
Évaluation :
5

No issues to report

Renee O.  |  Expérience générale 
Évaluation :
3

The gate into the area where the outside units were was never shut so my outside was not secure. There were always so many cubes parked in the back area that it was hard to get to my unit. Checking out was very easy.

Patricia M.  |  Expérience générale 
Évaluation :
5

Bien

chris i.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN T.  |  Expérience générale 
Évaluation :
5

Great!

Shayla C.  |  Expérience générale 
Évaluation :
5

Thanks, for your staff members whom was always professional and willing to help you. Thanks,

Deborah A.  |  Expérience générale 
Évaluation :
1

First and foremost it took 45min with the clerk just to get my storage unit. That's not waiting in line to get to the counter that's at the counter. The people who work here are ghetto and have no since of professionalism about them selves. The Whole process with the storage is and was completely terrible. But they got they money upfront for crappy services.

BREANNA L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ashley h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HABIBA M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BERTHA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WHITLEY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE H.  |  Premières impressions 
Évaluation :
5

Will use again and recommend to others

Sharon R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

freddia m.  |  Expérience générale 
Évaluation :
5

Staff available at the time were very kind and helpful.

Lana C.  |  Premières impressions 
Évaluation :
3

The staff is friendly but appears to have little to no sense of urgency

Dwyne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeyah R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lydia R.  |  Expérience générale 
Évaluation :
3

I wasn't able to move in after-hours as intended due to the access code not working. The customer service rep was able to extend the time I had to use the UHAUL truck rental, but that doesn't take away the extra mileage (& COST!) I had to drive. Terrible experience.

Ashley M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela P.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

mashelle h.  |  Premières impressions 
Évaluation :
5

Storage price were a little bit expensive but all was good

Richelle M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDA G.  |  Expérience générale 
Évaluation :
5

Customer service was great and climate control is a must for storage of items.

TONY J.  |  Expérience générale 
Évaluation :
3

I USED THIS U-HAUL FACILITY FOR 4+ YEARS AND HAVING TO DEAL WITH THAT ANNOYING ALARM EVERY TIME I OPEN MY UNITS WAS BEYOND RIDICULOUS! I made SEVERAL complaints and I was told the SAME ole excuse that U-Haul/the system mixed up my account with another renter and the engineers were working to fix it...FOR FOUR YEARS! C'mon!

Oluwaseun A.  |  Expérience générale 
Évaluation :
5

I will be back it was clean and I didn’t have a problem with anything thank you again

Shoundricka T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ilicia R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deanna H.  |  Expérience générale 
Évaluation :
1

The manager was unprofessional he gave my paperwork my key and everything else to someone that accompanied me not one time did he even speak to me and the storage manager is obviously a drug attic thief that kept putting a lock on my unit even though my storage was paid and the day I came to move out neither manager was there and we had to pay $150 for a locksmith to cut the lock off my unit because they never gave me a key very unprofessional A lot of my things were missing and it cost me money just to get my items stolen from me sentimental items that can never be replaced are gone my washer was stolen and a bunch of my daughters clothing and shoes I would never use this facility again probably not U-Haul. Because I tried to complain and no one did anything!

Daphne C.  |  Expérience générale 
Évaluation :
5

Mrs Aretha was very helpful and nice she showed me how to get to the storage and it was very clean and I think she deserves 10 star rating for the attitude and courtesy she shows towards customers

DERRICK N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willie B.  |  Expérience générale 
Évaluation :
3

Aretha in custodial services provided EXCEPTIONAL customer service. Very friendly and responsive. Extremely rare to find a person in the industry with such positive attitude. Manager stated that access hours were cut due to crime in the storage unit after dark. Not Good!

Terry S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine t.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wanda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYSTON R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucretia T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brigitte e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIUS B.  |  Expérience générale 
Évaluation :
3

I did have a problem where i hade a reservation for a hand dolley but when i got there i was told they did not have one. that set me back 45 mins on my move. i had to wake up a relative to use his. other than that, everything else was good.

James M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSIE C.  |  Premières impressions 
Évaluation :
5

Very clean facility. Very professional agents. Reba is excellent.

LETITIA H.  |  Premières impressions 
Évaluation :
5

Day staff very customer friendly.But no evening staff a day if they were not too friendly.

eslin m.  |  Premières impressions 
Évaluation :
5

Everyone at this facility was more than helpful they were kind and readily provided professional advice, information and assistance. Thanks Decatur Uhaul!

Patricia R.  |  Expérience générale 
Évaluation :
1

I would not recommend this facility to anybody. Because there Computer System is not working right and keeps overcharging me. As also keeps charging me for a lock, which I had not purchased from them....and nobody could get the mix up straight. So they still own me money....and when I moved out of there because of the unprofessional situation I still had to pay for that full month !!! I'm very frustrated with the way that happened and I still want my money back....I have been coming to that facility for 2 weeks now just about every day trying to find a solution to get my money back. So I was hoping to solve the dispute.....but no luck !

Rita C.  |  Expérience générale 
Évaluation :
3

Well, I rented my unit a week early and it was the last unit at the time. When I moved and got to what was supposed to be my unit, it was a lock on it that I didn't put there. The staff thought maybe they were the ones who put it on to preserve the integrity of my purchase, but come to find out they actually rented my unit to someone else. Imagine how unnerving that was with almost everything you own in the back of U-Haul that time was winding down on. Luckily there was a unit that had just been vacated and I was able to get it, but what if it wasn't one available? I'm supposed to talk to management about compensation and resolution... I'll let you know how it goes.

JUSTIN L.  |  Premières impressions 
Évaluation :
5

The facility was very clean and the staff was exceedingly professional!

Zorn W.  |  Premières impressions 
Évaluation :
3

The only thing i was unhappy. Customee service is slow. You need two people at all times to help customers. Waiting in line was too long.

Nancy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H.  |  Online Move In 
Évaluation :
5

The manager was great.

Billy Joe W.  |  Premières impressions 
Évaluation :
5

I had a very bad experience in Ohio picking up my truck and the ride down to GA was very difficult and tiring. Moving my things into this storage facility made everything all better. I really appreciated the site Manager and she really helped me get settled with no problems whatsoever. Even the gentleman who checked in my truck was friendly and very helpful.

Yvonne H.  |  Premières impressions 
Évaluation :
5

No fuss. Perfect service

Philip N.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TAMMY H.  |  Expérience générale 
Évaluation :
1

They were not willing to work with me with payments ,, I was suffering with Covid and now my stuff was auctioned off for $9,37 smh that was my life n there things I could never get bk

Monica J.  |  Expérience générale 
Évaluation :
3

24 hour access door on left side never works.

CHARLES B.  |  Expérience générale 
Évaluation :
1

Awful customer service

Aaron P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Who R.  |  Premières impressions 
Évaluation :
3

Your office manager is rude and it just takes away from the performance Excellence of U-Haul in general I am in my forties I have used U-Haul off and on over the years and I've never experienced such an immature office manager she's rude and sounds like she doesn't even have a formal education please investigate thank you

Kimberly S.  |  Expérience générale 
Évaluation :
5

I love how its weather climate, in the inside perfect.

Nicholas W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERMAN A.  |  Premières impressions 
Évaluation :
4

Very accommodating

Eugene P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUDREY M.  |  Expérience générale 
Évaluation :
4

The Black guy with locks you have working here needs a raise (I forget his name) He is professional, kind and courteous.

Deborah O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystle R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda T.  |  Expérience générale 
Évaluation :
5

The staff at this location were super helpful. I had a very bad experience at another U-Haul location last year and was skeptical about trying the service again. The ladies here helped me tremendously and changed my perception of the company.

Renata D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANDA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W.  |  Expérience générale 
Évaluation :
5

Everyone was always helpful and kind. The parking lot is nasty but inside the facility was spotless-even the bathroom!! This was an easy place to store my stuff for over 1,5yrs. thank you

Denise D.  |  Expérience générale 
Évaluation :
5

Safe, convenient, affordable.

Patricia R.  |  Premières impressions 
Évaluation :
3

I have a drive up unit. The access to the unit is blocked by cubes parked in the very narrow area leading to my unit making it difficult to drive up to the unit by car let alone a truck. The unit was not clean.

Patricia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F.  |  Expérience générale 
Évaluation :
5

Everything was great.

Laquisha C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE T.  |  Premières impressions 
Évaluation :
5

The female who serviced me was a sweetheart. She was patient with me and she followed through to get me what I needed.

KEONNA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Berndette G.  |  Expérience générale 
Évaluation :
1

My experience with the company so far has been horrible.

Tierani J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIWANA M.  |  Premières impressions 
Évaluation :
1

Neesha has poor attitude and is condescending and makes customers want to respond negatively. Reba Caldwell lacks customer service skills nessassary in the field she is currently working in. Both these employees do not have the skills set to work in customer service. They show how ghetto the area this facility is located in is. Reba portrayed in every interaction I've had with her lack of professionalism. IF Jerell and max (I think that's their names) we're not working there I am for sure it would've gotten shot up or something because of how crazy Reba speaks to people. I will never again use this uhaul storage location nor their box truck simply because of Neesha and Reba. And poor Justin the manager tries but it seems like he's scared of the potential retaliation (attitude) of those two to speak to them. Reba ALSO closed out my storage unit WITHOUT my consent which is crazy considering I had 3 weeks left to use the unit.

SHAMSA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tavia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCIA M.  |  Expérience générale 
Évaluation :
1

The staff at this location is very poorly trained in customer service. They never return phone call , never ask you if it's ok to be placed on hold. They don't call about late payment but will lock your unit right away. I wish I would have never leased here!!!!!

travis s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

freddia m.  |  Premières impressions 
Évaluation :
1

They seem unorganized , who ever the leader is he needs to be retrained. Whatever it is he needs to go … I had to stand on line for a whole hour while they search fir Box trucks

DASHON T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
3

I was not initially aware of policy of no move in after hours so I had to extend my uhual reservations (with associated costs) to reschedule my move in of things into the storage unit. Prior to arriving that evening I tried to call the office to make sure I would be able to move in at that time but there was no answer on the phone after multiple attempts. This cost me $60 in additional fees from having to extend my uhual truck rental.

Samuel S.  |  Premières impressions 
Évaluation :
1

Never received the truck y'all were overbooked very unprofessional just sitting talking not letting anyone know what's going on until I actually spoke up asking what the problem was because my pick up is 2 and I have to be at work at 4 asked if there was a sister company that had any and the sons was I don't think so probably not they were waiting on people to bring back trucks that were late I asked if I was getting a refund and the response was 50 % I said no 100 % because it's not my fault there's no trucks in the time I paid for. Very dissatisfied will not use again.

Evangeline I.  |  Online Move In 
Évaluation :
5

Smooth

TONY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
5

Keep up the Excellent work

WALTER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myiesha J.  |  Expérience générale 
Évaluation :
5

Thanks for being so friendly and professional. I never had a problem withmy things being in storage.

Kecia B.  |  Expérience générale 
Évaluation :
5

Everything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.

CAROLYN M.  |  Premières impressions 
Évaluation :
2

Reason for low grade is everytime I called I would immediately be put on hold and no one would come back and answer. Samething happened 3 times in a row. I believe the problem is not having anyone to answer calls. Calls are being answered by front desk while they are also trying to take care of walk in customers. Should hire people separate to answer phones.

Jamie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert P.  |  Premières impressions 
Évaluation :
1

A lock was placed on my unit without me being advised about it so, when I attempted to open it I could not and had to wait over 20 minutes due to their only being 2 people working on a extremely busy Saturday!

Francine A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA H.  |  Expérience générale 
Évaluation :
5

We couldnt get into the doors to the right off the office if your facing the office from outside.

Karen B.  |  Online Move In 
Évaluation :
1

Customer service sucks

Mikala F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Expérience générale 
Évaluation :
4

The grounds need to be maintained.

faye v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY H.  |  Online Move In 
Évaluation :
4

Thank you for the free month!

Margie T.  |  Online Move In 
Évaluation :
2

The reasons for the low score: 1. The access hours should be until 10:00 PM like other storage facilities. Just because one person disobeyed the rules doesn't mean that the hours should have been changed for everyone. 2. I do not appreciate receiving a phone call every month from your staff to remind me that my due date is coming up. This is child's play and I do not appreciate it. As a customer, I signed a contract agreeing to pay our bill by a certain date, and if I don't, there are late fees and other measures in place that I must adhere to in order to keep my account active. I don't need to reminder phone calls. Just follow the contract. 3. An emergency contact should not be required to rent a unit. At the beginning of the pandemic, I lost my job, therefore, understandably, I was three or four days late in paying my bill a couple of times. However, each time, as punishment, a letter was sent to my emergency contact informing them of my lateness. Emergency contacts should only be used in the event of an emergency, not because I'm a few days late making my payment! Overall, I do not agree with the way business is conducted at the Avondale U-Haul Storage. Until this location gets new management, I will not recommend this place to anyone.

Rainy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allison H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JB J.  |  Premières impressions 
Évaluation :
5

Uhaul facilities have been a lifesaver to me in my time of need

Jackie H.  |  Premières impressions 
Évaluation :
5

My only comment is that the lock was not inside the unit as the instructions stated.

Maria S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darell F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neccia M.  |  Premières impressions 
Évaluation :
3

I don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"

Valerie B.  |  Premières impressions 
Évaluation :
3

I only said average because unit’s wasn’t big enough for my furniture

Wendallyn B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tobious A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rena w.  |  Premières impressions 
Évaluation :
5

I am a pleased with my service and storage

Charis C.  |  Expérience générale 
Évaluation :
5

I especially liked the ladies who clean the storages , very pleasant woman and greeted me with a helpful tone.

Walter P.  |  Expérience générale 
Évaluation :
5

Thx for all your help.

chris p.  |  Expérience générale 
Évaluation :
5

Very good service polite staff very professional

Wilma D.  |  Premières impressions 
Évaluation :
5

Everyone was friendly and well trained. They all need a raise!

TANAYASIA A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIANA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty G.  |  Premières impressions 
Évaluation :
2

There is trash everywhere on the ground at the two loading dock areas. There are no trash cans insight for customers to use and the staff doesn't take pride in the workplace enough to pick it up. There are too many staff member cars parked near the loading docks. Uhaul trucks and vans are often left parked by loading docks for days. One was even full of rotting trash that smelled bad. Every time I wanted to load or unload items it was difficult to find a spot under the roof area of the loading dock

Ronald T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charis C.  |  Premières impressions 
Évaluation :
3

The people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......

amanda d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B.  |  Premières impressions 
Évaluation :
2

The management staff is very rude! Take too long to assist customers. Nasty attitudes! ALL OF THEM

Stephanie A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GWENITA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allan t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

eric W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

crystal B.  |  Expérience générale 
Évaluation :
1

So many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.

Mayshonna B.  |  Expérience générale 
Évaluation :
5

Professional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!

Joel H.  |  Expérience générale 
Évaluation :
3

Dyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.

Annnaie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawanshe A.  |  Expérience générale 
Évaluation :
4

Love the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.

Joy C.  |  Online Move In 
Évaluation :
5

Everything was awesome and set up for me to move in Thank you for the awesome customer service !

SHAUNEIKA R.  |  Premières impressions 
Évaluation :
5

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

JENNIFER H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donna L.  |  Premières impressions 
Évaluation :
1

I ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the "new guy" didn't know what he was doing and kept insisting that he didn't have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won't care that one person and her family doesn't use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.

Jordan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLA J.  |  Expérience générale 
Évaluation :
5

Outstanding service on all levels. Very clean. Very safe/secure/convenient.

James S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Imanuel T.  |  Expérience générale 
Évaluation :
2

Everything was great but the 1 month free storage was never given to me which was frustrating.

Kiran P.  |  Expérience générale 
Évaluation :
5

I want to thank the Uhaul company for taking care of my items

Enease H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Novella R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy P.  |  Premières impressions 
Évaluation :
5

The staff members could be more professional

SURENE M.  |  Expérience générale 
Évaluation :
5

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

Deshawna W.  |  Premières impressions 
Évaluation :
1

After having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.

Pam O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn S.  |  Expérience générale 
Évaluation :
2

I was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I've been coming there at night. Is this what we do to each other, I've never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I'm Homeless, the mind set some folks have I try not to understand cause that wasn't right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless

Melody W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dezmon B.  |  Premières impressions 
Évaluation :
2

Why do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.

Deborah O.  |  Premières impressions 
Évaluation :
2

To be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.

Ameenah K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cagney S.  |  Premières impressions 
Évaluation :
4

My only issue is that it is difficult to access the unit during the week with my with schedule and weekend hours are too short.

Lynnette W.  |  Expérience générale 
Évaluation :
5

The GM is the best

Laverne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yacine D.  |  Expérience générale 
Évaluation :
5

No problems - which is exactly what I was looking for.

William D.  |  Expérience générale 
Évaluation :
5

The GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!

Anthony P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cleopatra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diedrell B.  |  Premières impressions 
Évaluation :
5

the manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience

Chenoa A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H.  |  Expérience générale 
Évaluation :
5

Dyon and his staff are great!

Natalie T.  |  Expérience générale 
Évaluation :
1

My experience was absolutely horrible. The staff was very unprofessional. I was told I had 24 hr access & then was locked out the facility for a whole hour. There are no emergency numbers to contact management. I've never experience this with Uhaul before but yesterday was a complete disaster!

Janea H.  |  Premières impressions 
Évaluation :
5

I wanted to look at several sizes and was allowed to do so. I appreciate that

Nicole H.  |  Online Move In 
Évaluation :
5

Great job. It was a very good decision

Victor S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Premières impressions 
Évaluation :
4

The facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.

Allen S.  |  Premières impressions 
Évaluation :
5

Very helpful and professional staff

Addum y.  |  Expérience générale 
Évaluation :
5

The guys was great, wonderful customer service. In these time you don't receive a lot of good customer service but I received great service. Thanks for being a good part of my day.

Rickey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany W.  |  Premières impressions 
Évaluation :
5

Merci

Dorothy S.  |  Premières impressions 
Évaluation :
5

Customer service was superb

Kimberly W.  |  Expérience générale 
Évaluation :
2

Service was overall good, but wait time was 45min to a hour from the point of arrival and getting the access card to my storage unit. The line was growing and customers were becoming extremely impatient, as only one person was working the main desk. The young man did an excellent job by remaining professional and managing the disgruntled customers. He was conductBig business between 2 POS stations at once, to try to keep the line moving. To add insult to injury, the POS was acting up and he had to manually key in payment details. In a huge facility there was no one willing to help out or any back up available, although the line was long and steadily growing . If I hadn't had movers scheduled to arrive, I would have gone to another facility. The wait time is always long and there seems to only be one person scheduled, even before the pandemic this was my experience. About 2 years ago I had previously used this storage location to store some items and unfortunately had the same experience. A manager never jumped in to assist or even approach their customers to say we apologize for the wait and this is after a customer demanded to speak with the manager, I never saw the manager came and they sent a message to the customer via the ear communications system.

torria b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michalea B.  |  Expérience générale 
Évaluation :
5

I appreciate the fact that all my goods was there and the friendly staff assisting me at times of need.

russell t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannica K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yashica P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal r.  |  Expérience générale 
Évaluation :
5

Thank you!! Been using the storage on and off 3 years

Darrion C.  |  Premières impressions 
Évaluation :
1

We moved our vehicle out at night and called customer service the next day and were told we were checked out. The following month our card was charged and the location refused to return our money!

danette b.  |  Expérience générale 
Évaluation :
5

I've never seen a facility as clean and comfortable as this one. Exceptional!

Peter D.  |  Expérience générale 
Évaluation :
5

Excellent experience.

Marilyn T.  |  Expérience générale 
Évaluation :
5

everyone at this facility is kind, smart, and happy with their job

Donald S.  |  Expérience générale 
Évaluation :
5

The staff is friendly great customer service. I will recommend this u- haul store to my friends.

Ulysses G.  |  Expérience générale 
Évaluation :
5

The staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I'll definitely recommend this location to family and friends.

Eddie B.  |  Premières impressions 
Évaluation :
5

Very Professional !

Kimberly S.  |  Premières impressions 
Évaluation :
5

Great customer service to me and Someone who came with me

Kelly J.  |  Premières impressions 
Évaluation :
5

The Memorial drive location really surprised me due to its location and area. J'ai été très impressionné.

Dekia A.  |  Expérience générale 
Évaluation :
5

excellent facility and staff

JAMES C.  |  Expérience générale 
Évaluation :
5

Very good customer service even when systems were down

MAURICE H.  |  Premières impressions 
Évaluation :
5

Great place to rent from

Arno B.  |  Expérience générale 
Évaluation :
5

MR. DYONN WAS VERY VERY HELPFUL IN EVERY AREA. HE IS A EXCELLENT MANAGER.

Nathan J.  |  Expérience générale 
Évaluation :
4

Sasha was a great help. She made my move in a smooth as possible. S

Germani S.  |  Premières impressions 
Évaluation :
5

The staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!

Taylor R.  |  Expérience générale 
Évaluation :
5

Good guy!

Ervin M.  |  Premières impressions 
Évaluation :
3

Wait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.

Kayt W.  |  Expérience générale 
Évaluation :
5

They are always so helpful an nice!! Customer service is awesome!! Good job guys!!

Shirley F.  |  Expérience générale 
Évaluation :
5

The only drawback was the closing time, which was often difficult for me.

Anna W.  |  Expérience générale 
Évaluation :
1

In 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.

mary m.  |  Expérience générale 
Évaluation :
4

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Shannon A.  |  Premières impressions 
Évaluation :
5

I always get great service at this location

Derrick R.  |  Premières impressions 
Évaluation :
5

Great service.

Inez H.  |  Expérience générale 
Évaluation :
5

Quick, easy experience and helpful employees

rebekah h.  |  Premières impressions 
Évaluation :
4

Thanks!!!

Tameka M.  |  Expérience générale 
Évaluation :
4

Professional and very friendly staff. Clean facility. I was impressed.

Diane E.  |  Premières impressions 
Évaluation :
5

The young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Thanks

Tsegaye M.  |  Expérience générale 
Évaluation :
5

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

YOLANDA A.  |  Premières impressions 
Évaluation :
2

Well we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck

Kimberly W.  |  Premières impressions 
Évaluation :
1

The building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.

denita m.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Terrance B.  |  Premières impressions 
Évaluation :
4

The pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.

Bianca L.  |  Premières impressions 
Évaluation :
5

Very friendly staff took time to explain the process.

Myrtice H.  |  Premières impressions 
Évaluation :
5

Everyone was real friendly & Nice

jackie p.  |  Premières impressions 
Évaluation :
5

The staff was always helpful and nice. It was a pleasant experience. Thanks for everything!

Doris F.  |  Expérience générale 
Évaluation :
5

The staff was very friendly, professional, and helpful.

Tammara S.  |  Premières impressions 
Évaluation :
5

We appreciate all the services storage, and truck rental, was reasonable price and we will continue to do business with you all anytime we need it!!! Thank You!!!!

Tonisheia C.  |  Expérience générale 
Évaluation :
5

The person helping me was very well organized and knowledgable.

Charlotte L.  |  Premières impressions 
Évaluation :
5

Excellent service

Treavous W.  |  Premières impressions 
Évaluation :
5

The service that I receive from all the ladies that work on Saturday was exceptional they were very down to earth and very understanding job well done

Derrick J.  |  Expérience générale 
Évaluation :
3

s/o

Nicollette C.  |  Expérience générale 
Évaluation :
5

Thanks

Ernest J.  |  Expérience générale 
Évaluation :
3

My overall experience with U-Haul at this location was a great experience. The only thing I would suggest is getting providing more customer service experience to Racquet Johnson. She was very rude!

Haseena M.  |  Expérience générale 
Évaluation :
2

Uhaul Box arrived but I was not called about it. It required a trip by my wife to find out. Once there nobody could assist beyond what the computer said. But, thankfully Trey the Uhaul Box handled it.

jay l.  |  Expérience générale 
Évaluation :
5

none

marian c.  |  Expérience générale 
Évaluation :
5

Staff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.

Forrest H.  |  Premières impressions 
Évaluation :
1

It was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.

leronte b.  |  Premières impressions 
Évaluation :
5

Great service

KI W.  |  Expérience générale 
Évaluation :
1

Trey provided excellent customer service onsite. Called serveral times in the past, placed on HOLD for long periods of time by older female on the phone. Agent could not answer any of my questions.

rhonda h.  |  Expérience générale 
Évaluation :
5

We were very pleased with the storage facility and especially the U-HAUL Staff. The manager was very helpful in our move out.

Julie H.  |  Expérience générale 
Évaluation :
5

Everyone was courteous and professional.

cameron l.  |  Expérience générale 
Évaluation :
4

I gave a 4 because it wasn't until after I moved and a few days after I realized I could have gotten reimbursed for the lost of a whole big box of footwear that was completely ruin. Upset customer!!!

Kimberly B.  |  Expérience générale 
Évaluation :
5

I satisfied..

denita m.  |  Premières impressions 
Évaluation :
5

The units were isolated and a bit scary

Mary M.  |  Expérience générale 
Évaluation :
5

Very easy to use! I had a great exprience.

Bonnie T.  |  Expérience générale 
Évaluation :
1

Worst customer service experience I have had in years.

Stacie K.  |  Premières impressions 
Évaluation :
1

My U-box was dropped off in a random location because my delivery instructions that I left on my order and with the dispatcher were ignored. There were many issues involving my drop off.

Jennifer G.  |  Expérience générale 
Évaluation :
5

Kudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!

milton s.  |  Premières impressions 
Évaluation :
5

Was very comfortable placing my items in UHAUL’s facility after being robbed at Self Storage( inside job ) I was afraid to use another because Insurance I paid for didn’t cover my loss, Thank you

Melody W.  |  Expérience générale 
Évaluation :
4

The staff was very helpful.

shunta l.  |  Expérience générale 
Évaluation :
5

The staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location

Edward G.  |  Premières impressions 
Évaluation :
5

Excellent

elliott a.  |  Expérience générale 
Évaluation :
1

Not satisfied with service. Will plan on moving ASAP

Jholar F.  |  Expérience générale 
Évaluation :
5

Great Service!!!!

Tonisheia C.  |  Premières impressions 
Évaluation :
5

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

gale l.  |  Premières impressions 
Évaluation :
1

They some dirty people

martina m.  |  Expérience générale 
Évaluation :
2

I would not recommend this facility because every time I encountered the staff they were rude and seemed bothered if asked a question. I was also told I would receive a free months rent which never ha

Jamie C.  |  Expérience générale 
Évaluation :
5

Even the bathroom was cleaned all the time.

Tiffany R.  |  Expérience générale 
Évaluation :
5

I used U-Haul Storage Boxes and they worked out GOOD FOR ME. The staff was GREAT. Very accommodating and attentive service . THANKS Latoya and Simone

Mescheryl A.  |  Expérience générale 
Évaluation :
5

They took care of me really nice thank you

frank b.  |  Expérience générale 
Évaluation :
3

Disappointed about the bugs ! Overall thank you , God bless !

kannesha R.  |  Expérience générale 
Évaluation :
5

The staff was very friendly. Everything worked as they wxplained and I had no issues with product I needed assistance with.

Vasileke G.  |  Expérience générale 
Évaluation :
1

My billing cycle ends on the 18th of each month. I ended my contract on 11/8/18. I was not credited the balance of my payment and I have reached out to staff several times with no response.

Michelle S.  |  Expérience générale 
Évaluation :
1

HORRIBLE! THEY LIED TO ME! When I and initially made my reservation, they told me that I would be receiving a storage Room that would be free for the 1st MONTH They also told me to pick up the truck

sherley s.  |  Réservation 
Évaluation :
5

Johanna was amazing and extremely helpful.

maxime p.  |  Expérience générale 
Évaluation :
5

Ms Latonya and the General Manager Mr. Hill were fantastic they handle issues as a team and keep it moving I would use them again for sure last but not least they both are great eye candy thanks

Derrick R.  |  Expérience générale 
Évaluation :
1

Reservation was not accurate, truck available at different location then told. lied to about free months rent for storage. Charged $200 for dropping off at original location I was told

Jamie C.  |  Réservation 
Évaluation :
1

We had a reservation to store a 40' RV. Oh made it by talking directly to the Avondale store. Upon arrival was told they could not accommodate me

stan m.  |  Réservation 
Évaluation :
2

Very sarcastic and dry. Do not have a welcoming demeanor.

Karen W.  |  Réservation 
Évaluation :
5

I love the employees

Tiffany F.  |  Réservation 
Évaluation :
2

This uhaul was very disorganized, and nobody had my Ubox pulled when it was requested. And did not talk to the ubox employees about it at all had to come back 2x . GM name is Simone not helpful at all

Cecilia S.  |  Expérience générale 
Évaluation :
1

200 characters are not enough. It took over 3 hours to set up the delivery on site, and when I eventually picked up the box in atl after we were told it was lost, it was put on the trailer backwards.

NICK C.  |  Expérience générale 
Évaluation :
1

Horrible

Sade C.  |  Expérience générale 
Évaluation :
5

I was extremely pleased.The unit was spacious,clean and very well lit.I would definitely recommend U-Haul.

Sheila M.  |  Expérience générale 
Évaluation :
5

I would love it if Uhaul would take a day or two off my service tab...lol...but yes thank you. I will be using Uhaul in the future...

Marco r.  |  Expérience générale 
Évaluation :
4

Very prompt service

Eric H.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful!!!

Rex S.  |  Expérience générale 
Évaluation :
2

Staff was rude and unprofessional. I was rushed to get my furniture in the unit because the staff wanted to leave before the store closed.

Tiwana M.  |  Réservation 
Évaluation :
5

Management and staff at uhaul avondale always were professional and friendly. They answered all my questions and concerns each time and always gave great customer service.

Barbara R.  |  Expérience générale 
Évaluation :
1

I've left 4 messages for someone from the Memorial Drive, Avondale, Ga to call me back regarding the availability of a storage unit and no one has called me back. This is so irresponsible.

donna l.  |  Réservation 
Évaluation :
5

very professional

Bruce M.  |  Expérience générale 
Évaluation :
5

excellence

Carla E.  |  Expérience générale 
Évaluation :
5

The UPODS were very convenient. The spot we wanted to store them in on our property was difficult to get to, so it was great that Uhaul has the ability to deliver the UPODS on a little forklift.

Paige S.  |  Expérience générale 
Évaluation :
5

Love love love the service. Wish all business were like this one. Customer service was the absolute best

Shena C.  |  Réservation 
Évaluation :
4

The employee that dropped off my U-boxes and picked them up was very kind and helpful, and she did a good job to communicate times with me.

Maggie M.  |  Expérience générale 
Évaluation :
1

You suck and I will let everybody know you do not keep people things for 10 months and not let them know that so therefore you suck and everybody will know

cynthia d.  |  Expérience générale 
Évaluation :
5

All went well.

Guy B.  |  Réservation 
Évaluation :
3

Sometimes personal playful interactions between employees cause extended waiting periods for customers

EDWARD P.  |  Expérience générale 
Évaluation :
5

Simone is awesome!!!

AYRICA W.  |  Expérience générale 
Évaluation :
4

Hard working staff and very good with attentiveness with customers

Jeffrey C.  |  Réservation 
Évaluation :
2

Nah

Alexander M.  |  Expérience générale 
Évaluation :
5

I never visited the facility but im sure it was operating well. The delivery driver was friendly, helpful & on time for the delivery and pickup.

jonathan s.  |  Expérience générale 
Évaluation :
5

Excellent

Amanda M.  |  Expérience générale 
Évaluation :
1

Frankly I would like a refund on my whole experience moving out at the facility in Decatur Georgia 08/04/2018. Two people helped me, a young lady name Jacqueline and a young man named Trey.

travis r.  |  Expérience générale 
Évaluation :
5

My experience was very pleasant and professional.

Michael B.  |  Expérience générale 
Évaluation :
5

Nice workers

gregory g.  |  Expérience générale 
Évaluation :
5

The asst manager was a great help with my storage even when it was close to closing and computer was messing up she was still Patient

Michelle B.  |  Réservation 
Évaluation :
5

LeToya is a professional - delivers and picks up on time, keeping us well informed. Merci.

Peggy A.  |  Expérience générale 
Évaluation :
5

Staff was very pleasant and helpful.

Patricia P.  |  Réservation 
Évaluation :
5

Excellent

sonya y.  |  Réservation 
Évaluation :
4

The service was just great

Diguens D.  |  Expérience générale 
Évaluation :
1

Extremely poor communication. Could not find my U-box. Was then overcharged for U-box storage and the manager has yet to reach out despite repeated attempts at contacting the branch.

Erin C.  |  Expérience générale 
Évaluation :
2

I never used the storage facility just the Ubox service, I was moving locally from one address to another. There was so much confusion and disorganization, from being connected to the wrong department

Tyrone H.  |  Expérience générale 
Évaluation :
4

Not at this time.

TONETTE P.  |  Expérience générale 
Évaluation :
5

S.O.

Ry'ann I.  |  Expérience générale 
Évaluation :
1

The worst moving experience. Hundreds of dollars wasted due to late drivers, overcharges on rental and services, lack of communication, and misinformation. Will never use u-box service again!

Anita a.  |  Expérience générale 
Évaluation :
3

The girl messed up my order and charged me a lock and it took a few trys to get my refund but eventually I did

Tiffany C.  |  Expérience générale 
Évaluation :
3

Staff wasn't really friendly and didn't communicate storage hours vs. office hours effectively.

Nana A.  |  Expérience générale 
Évaluation :
5

Pleasant staff convenient clean

Lisa S.  |  Expérience générale 
Évaluation :
1

Worst experience of my life. Currently exploring CC dispute and/or legal actions. Completely disgusted and can say you have not only lost my biz, but every family and friend I know. Just Awful!

jeff r.  |  Expérience générale 
Évaluation :
5

Diamond was excellent and incredibly flexible for the times that worked for me; absolutely wonderful to work with.

Sheila L.  |  Expérience générale 
Évaluation :
1

Closing out our storage unit was a FIASCO. We will be reporting our experience to the corporate office.

Thomas J.  |  Expérience générale 
Évaluation :
5

All my items were delivered safely and securely. Not a single thing broke in my very stuffed UBox. Pleased with the service.

James J.  |  Expérience générale 
Évaluation :
4

The storage unit was very clean and well maintained.

Laura C.  |  Expérience générale 
Évaluation :
5

Love the service

Russell T.  |  Expérience générale 
Évaluation :
4

Good.

ariana r.  |  Expérience générale 
Évaluation :
3

No one is in a rush there to serve the client .

Catriona L.  |  Expérience générale 
Évaluation :
5

Very friendly, helpful and professional.

Linda N.  |  Expérience générale 
Évaluation :
1

Uhaul opens at 9am on Sundays and the key holder didn't decide to show up until 10:30am leaving myself, other customers, and 2 employees outside waiting for an hour & a half. Very unprofessional

SHANA C.  |  Expérience générale 
Évaluation :
5

I was wanting to know since I cleaned out the storage two weeks earlier will they prorate the amount of the rent since I moved early.

stacey g.  |  Expérience générale 
Évaluation :
5

Simone is amazing. Excellent customer service and professionalism.

sherrika p.  |  Expérience générale 
Évaluation :
5

My entire experience with Manager Simone Hill at Uhaul Moving & Storage at Avondale has been beyond "Excellent"!!! Simone is very professional & I highly recommend this location #greatcustomerservice

tracey h.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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