So many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.

Professional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!

Dyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.

Love the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.

Everything was awesome and set up for me to move in Thank you for the awesome customer service !

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

I ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the “new guy” didn’t know what he was doing and kept insisting that he didn’t have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won’t care that one person and her family doesn’t use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.

Outstanding service on all levels. Very clean. Very safe/secure/convenient.

Everything was great but the 1 month free storage was never given to me which was frustrating.

I want to thank the Uhaul company for taking care of my items

The staff members could be more professional

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

After having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.

I was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I’ve been coming there at night. Is this what we do to each other, I’ve never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I’m Homeless, the mind set some folks have I try not to understand cause that wasn’t right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless🙏

Why do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.

To be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.