Évaluations des clients U-Haul Moving & Storage of Beavercreek

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Beavercreek

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Steve N. le

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Dakota was very helpful with drop off of both car trailer & truck.

Sarah D. le

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Le client n'a pas laissé de commentaire.

Baaqar E. le

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Le client n'a pas laissé de commentaire.

Ralph S. le

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Recommend a vehicle pre-rental inspection be an automatic part of the process

jennifer c. le

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Dakota is absolutely awesome. I've had some dissatisfying experiences with U-Haul, including the day I moved out of this unit, but Dakota took care of everything in a very stressful time for me. TY!

cheryl W. le

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Robert Y. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Jim P. le

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Le client n'a pas laissé de commentaire.

andrew D. le

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I had no idea how to drive the truck. I mean obviously gas pedal steering wheel etc. but like where are the lights, how do I use the wipers, my right side mirror was way off, etc. Also the truck was brought out immediately and left running, I felt too rushed to read any material or do online stuff.

CRAIG D. le

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Le client n'a pas laissé de commentaire.

Vicki S. le

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Le client n'a pas laissé de commentaire.

MATHEW B. le

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Dakota Boggs is a poor representation of any type of brand standard or integrity.

WILLIAM G. le

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Just keep up the good work you have been doing.

Eric H. le

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Le client n'a pas laissé de commentaire.

Dow R. le

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The ratchets for the tire straps on the trailer do not work and it was not reviewed with me before I left. They need to be replaced or fixed on this unit. We had to use our own ratchets to make the transport.

ted K. le

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Le client n'a pas laissé de commentaire.

MICHELLE V. le

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Always a pleasure to rent from this location.

John M. le

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Dakota provides outstanding customer service.

Jose R. le

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Thank for the excellent service

William P. le

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Le client n'a pas laissé de commentaire.

deb R. le

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They are a good group there at Beavercreek. Very convenient location at Route 35.

Erin P. le

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Le client n'a pas laissé de commentaire.

Doug H. le

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Very efficient and friendly service

nicole T. le

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The stated "out" odometer reading was incorrect on our receipt when we returned the vehicle, and we were overcharged for mileage we did not incur. Fortunately, we photographed the odometer at pickup and were able to prove that we were being overcharged. Quite frankly, it felt like an attempt at scamming the customer, as I'm sure many customers are unable to provide photographic evidence of the correct odometer reading. Although the extra charge was reversed in the end, I was very disappointed.by the experience.

Roscoe S. le

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Le client n'a pas laissé de commentaire.

Dan F. le

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Very easy to work with. I was able to get a storage unit at last minute over the phone. Thanks!

Travis A. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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Excellent service

deb R. le

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This is my first time ever renting from anyone. Glad I chose U-Haul. The staff in Beavercreek are very patient with new trunk rentals. They were so nice and the area was so secure, that I rented a storage unit as well. Alarm activated storage units is a relief that my items are safe. Nothing is 100% but I feel this 99.99% safe and secure.

MATHEW B. le

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I secure a location over the phone. Confirmation email and everything. I exhaust several resources and get there just to be told “yeah we don’t do that anymore.” This degrades your brand and values.

Amy W. le

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Easy pick up. Easy drop off.

Bradley W. le

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Dakota did a great job getting through everything for a simple trailer rental. Shorten up the amount of paperwork

Claudia P. le

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Dakota was very helpful when I got there to get the van.

glen S. le

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Le client n'a pas laissé de commentaire.

James W. le

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Great staff! Always feel comfortable coming here.

David G. le

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The roof had minor leaks in 2 spots. A little dirty in the front corners. Mechanism to tighten down the trailer to the hitch had some thread issues. Nice staff. Very helpful.

deb r. le

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Very pleased. First time ever renting a storage unit. Quite a selection to choose from. I will be using other services U-Haul provides.

Chelsie M. le

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Le client n'a pas laissé de commentaire.

charlotte L. le

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The enclosed trailer leaked and all items got wet. It wasn't leaking from the ceiling or sides, the water was coming up from the floor. The whole reason we rented an enclosed trailer was so we didn't have to worry about items getting wet. Very disappointed.

Margaret M. le

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Unknown

Victor H. le

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Le client n'a pas laissé de commentaire.

Sharon S. le

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You've read my review. YOU HAVE BEEN WARNED !!!! Probably not a snowballs chance in he'll but I do believe I deserve a price compensation for such poor and unprofessional provide by this location. Citra RV & Storage and at this time I would not recommend this location to ANYONE !!!

PHILLIP L C. le

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Le client n'a pas laissé de commentaire.

David Y. le

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Le client n'a pas laissé de commentaire.

Carole H. le

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Once again excellent service

WILLIAM K. le

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Le client n'a pas laissé de commentaire.

Ben G. le

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Le client n'a pas laissé de commentaire.

Philip B. le

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Le client n'a pas laissé de commentaire.

Blandon G. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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This is NOT a reflection on the phone bank that took 7 calls from me to confirm arrival time and pick up time of the trailer. This is NOT a reflection of the young lady who took care of us while we are at the location. THIS IS however a reflection on the fact that we asked in each of our calls for someone from the location to call us, to confirm someone would be on site that we could reach to tell them our arrival time, since we were travelling from over 60 miles away to pick up the trailer. WE NEVER heard from anyone and until we pulled in to pick up the trailer, we were very very concerned nobody would be there to assist us. Very disappointing.

Connor G. le

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Le client n'a pas laissé de commentaire.

Daniele J. le

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Dakota was very helpful.

TIMOTHY B. le

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This location is awesome! I have rented at other in the area- bad experiences at others. Clean vehicles, fast friendly service, great employees! Do not change a thing!

Frank S. le

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Le client n'a pas laissé de commentaire.

dianna S. le

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My husband and I had a wonderful experience Dakota was totally awesome.

Ronald C. le

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Make sure the lights all work so they aren’t trying to fix them while you wait. Oil the tie down wenches so they release with out being pried on with a screwdriver.

Carol R. le

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Le client n'a pas laissé de commentaire.

BRANDON H. le

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Le client n'a pas laissé de commentaire.

James G. le

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Le client n'a pas laissé de commentaire.

Howard K. le

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Le client n'a pas laissé de commentaire.

Dale W. le

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Le client n'a pas laissé de commentaire.

Lance D. le

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Le client n'a pas laissé de commentaire.

Alain L. le

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Excellent and courteous service. The 15' truck I reserved was returned without sufficient fuel by the previous renter. Because there wasn't enough time for the staff to refuel I was offered the choice of a discount on the 15' truck to compensate me for the time I would have to take and refuel or to take a 17' truck. I appreciated that though the problem was not of their making they had an answer to the problem. I opted for the 17' truck. The truck had not been adequately swept out. But Dakota quickly took care of that and made sure I had everything I needed. And I was on my way to a very busy day. Concerning the truck. It had nearly 150,000 miles on it but it drove very well. It was clean and it didn't smell bad (so many of these types of trucks smell like the grease pit a McDonald's - a testament to the diet the renters choose while moving?") Return was also quick. A check of the truck, mileage and agreed fuel level, updated bill, and I was on my way. Overall great experience. Thank you for your efficiency.

Tad P. le

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I was really impressed with your service rep. at this location. She ran the whole place by herself, and had everything completely under control.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Angela M. le

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Not this location, (but the location across from Carroll H. S. you had 2 people working and both of them had to step out leaving a line of customers waiting you need to have a 3rd person working there to pick up the slack.

alyssa M. le

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Le client n'a pas laissé de commentaire.

Rick S. le

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No improvements needed. Staff was very friendly. I would definitely recommend this location to anyone

Alton G. le

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Le client n'a pas laissé de commentaire.

David M. le

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Good, friendly service

Jim W. le

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The trailer I had reserved was ready and it only took a few minutes to complete the transaction and I was on the road.

Ted C. le

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Parking could be improved. Limited space.

DOUGLAS E. le

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Le client n'a pas laissé de commentaire.

April O. le

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Le client n'a pas laissé de commentaire.

James W. le

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The agents did an excellent job of setting up the initial appointment, vehicle pickup and drop off. Highly recommend this location for your moving needs.

Ryan M. le

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Excellent service

tracey P. le

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Le client n'a pas laissé de commentaire.

Shane S. le

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Kelsie was absolutely amazing and well informed. She literally stopped what she was doing to answer my questions. She is definitely a valuable asset for Uhaul. Exceptional Service. Shane Seiber

dennis h. le

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Fast and friendly service. I'd recommend this place to people I know.

Jeff S. le

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Le client n'a pas laissé de commentaire.

Joshua C. le

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Le client n'a pas laissé de commentaire.

Jon H. le

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Le client n'a pas laissé de commentaire.

Dennis A. le

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Le client n'a pas laissé de commentaire.

tracy P. le

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Le client n'a pas laissé de commentaire.

Mark K. le

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I really did not like the extra pads and dolly in the back end of the cargo area. It restricted my ability to fill the truck completely. I think uhaul should do away with this, as a customer should know and order a dolly and pads before they rent the truck. Otherwise it was an easy rent for my local move.

Marian W. le

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Le client n'a pas laissé de commentaire.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Ronald B. le

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Considering I requested a location closer to my needs it could have been a little less expensive. This location required me to drive an extra 16 miles that I had to pay for.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Christopher C. le

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Kelsie was perfect! Very helpful and knowledgeable. Made sure that I had everything that I needed. Great service!

Robert M. le

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Small store but excellent customer service.

William S. le

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Le client n'a pas laissé de commentaire.

William S. le

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Fantastic end of rental experience!

abdulaziz A. le

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Le client n'a pas laissé de commentaire.

Jackie H. le

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Le client n'a pas laissé de commentaire.

Gabriel B. le

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slow service

Anna M. le

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Dakota has been an amazing help for each time we needed him, which was quite often honestly. Just keep doing such an excellent job! I enjoyed your positive attitude!

Theresa G. le

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Professional, accommodating staff.

Keith L. le

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Le client n'a pas laissé de commentaire.

BEVERLY K. le

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Cant think of anything

CHRISTOPHER C. le

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Everything was explained thoroughly and the owner was very helpful in making sure that I had everything I needed.

Betsy B. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Le client n'a pas laissé de commentaire.

Mary E. le

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It was all good.

Diane P. le

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Excellent service no problem at all

Philip S. le

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Bigger parking area

Terry L. le

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Everything went great

BEAVERCREEK P. le

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I have had storage units with the Beavercreek U-haul for 35+ years and I have always been very happy with the facilities as well as the employees. I would VERY HIGHLY recommend them !!!!

Mike P. le

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Le client n'a pas laissé de commentaire.

Ralph H. le

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Le client n'a pas laissé de commentaire.

rick D. le

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Le client n'a pas laissé de commentaire.

Lenora V. le

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Well maintained facilit.

LAWRENCE C. le

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Have used the Beavercreek location, for over 20 years, for my business and personal storage and vehicles. There dedication to quality service and the extra mile for us is what keep us going back.

sally k. le

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The office was clean. However my unit was a disaster!! There were mice droppings & pee all over my belongings. A mouse nest was inside one of my things. My stuff was damp & moldy. NOT climate control!

ronnie I. le

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Quick and professional, nice guy.

younis e. le

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Everything went great.

Peter L. le

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Thanks!

Jessica D. le

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Best managers and staff I’ve ever harbors he pleasure of doing business with. I will ONLY come to this location for any of my moving and storage needs in the future.

William W. le

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Storage unit had a water leak, molded furniture and clothes. My insurance doesn’t cover water leaks. Uhaul wouldn’t do anything, was not their insurance. This should be briefed facility needs fixed

Timothy B. le

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Very responsive personnel. Pleasure to work with them.

nate a. le

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Grounds were clean but my storage unit leaked water and molded/mildewed some of my property

Bruce T. le

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Storage locker faced N on edge of facility. Snow piled up on door and then melt ran under the door. Everything on floor had mildew damage. All furnitue ruined. Should have bought insurnce.

James N. le

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Looked clean and maintained, nice staff, but security sensor for door was missing. Reported it on day 1, a month or so later, and at move out 5 months later. It was never fixed. You can do better.

Brandy M. le

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The manager actually took care of me on his day off because we recently had a tornado and the rental office was slammed. He was so professional and amazing!!!

CARL P. le

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Beyond the answers that I have chosen I want to say Dakota Biggs your general manager is what I consider the most important thing. Top notch as is the rest of his staff!! SERVICE-EFFICIENT-FRIENDLY

Meghan M. le

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Lost our apartment in the tornado and this place was giving 30 days free. I really appreciated that

Lyndsay K. le

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As always, thank you for always having a stock of trucks to assist with moving. I lost my home to the tornado. So thankful for the 1 month free of storage.

rose d. le

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Water in storage unit seeping in from next unit. Ruined wooden foot of sofa and rust on a rail on bottom of electric easy chair. My items smelled musty. This unit in last section in back.

Leona A. le

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The manager and personnel were very helpful and pleasant . I will continue to use Uhaul when planning for a move. I highly recommend Uhaul for anyone planning a move.

younis e. le

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Everything is awesome

Renee W. le

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Everything ran smoothly great job!!!!!

James C. le

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Excellent and well taken care of storage, Dakota is polite and attentive. Only thing to note is you have to use (and likely buy) a $10 circular lock when using the storage lockers. Would rent again

Teresa C. le

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Dakota was so amazing, super professional and moved SWIFTLY to help me view the units available!! He is very, very CUSTOMER ORIENTED, attentive to my needs. I am so happy that I choose UHAUL!

REGINA H. le

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The cost of the rental unit was higher than the surrounding facilities. The vehicles parked behind the gate often made it difficult to get in and out of my storage unit.

Cheryl M. le

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Thank you for the excellent customer service! The staff are knowledgable, and very helpful. I highly recommend them. Sincerely, Cheryl M.

Rodney T. le

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Very smart, kind, and helpful staff.

katherine s. le

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Tonya J. le

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Dakota was amazing, everything I needed he was right there. Would and have recommended this store to others all because of Dakota. Great employee.

KIM W. le

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Management was great. Prices are too high.

beckie s. le

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overall a good experience.

CRIS S. le

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The unit was the perfect size and the staff was always available and professional. I wouldn't hesitate to rent a unit again if needed.

Annette Z. le

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Excellent staff & customer service. I will always use this facility. They do all they can to help without even requesting it. They truly want their customers happy & make things so easy. Great place!

Dihan R. le

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Everything went perfectly. the extra help loading fee was very reasonable and was one less hassle for us to have to deal with on moving day.

marsha O. le

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The UHaul Storage was fine, but cust service in general is awful. You can NEVER get a live person on the phone. I tried 10 times to call cust service to give my forwarding address, disconnects!

marie r. le

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Staff member Dakota was extremely helpful and accommodating when I needed help and information.

Rebekah b. le

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Very pleased with the services delivered by the Beavercreek, Ohio location! Dakota and Kelsie were professional, understanding of our unique needs and personable. I would recommend them in the future!

Cathay g. le

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Thank you.

michael i. le

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mouse droppings all over my stuff when i moved out, when i spoke to someone, i was told that the general manager would call me and it’s now been about a week and still no phone call. Horrible service.

DRENDRA S. le

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Really liked the entry/exit card system. The folks on site were very friendly and helpful. I will use definitely use U-Haul services when needed in the future.

Gary J. le

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No issues- thankyou