Customer Reviews for U-Haul Moving & Storage of Beavercreek

Évaluation :

5

Thanks Matt Floyd for taking care of me especially right at closing time. I appreciate it very much! Very courteous and professional. Thanks again! William Sagraves

Évaluation :

5

The guys in the office m were very kind and helpful to the women in-line in front of me. The ladies were stressed at moving and the guys were great great great. Then they helped me understand the insurance levels which was greatly appreciated. I continue to drive out of my way to rent from this location for the consistent service year after year. The hiring and training manager is doing a great job too.

Évaluation :

5

thank you :)

Évaluation :

5

Staff was super helpful and so kind/considerate. Will defiantly go to this location again when I need a rental again.

Évaluation :

5

Always use Beavercreek location, very positive experience.

Évaluation :

5

OVerall the move and U-Haul truck was great.. for the whole experience my only complaint was the lack of a Military Discount.

Évaluation :

5

Easy and fast drop off. Le service à la clientèle était génial.

Évaluation :

5

Kind and nice.

Évaluation :

5

Excellent

Évaluation :

5

No complaints Everyone we encountered was helpful and polite

Évaluation :

5

It would help if the paperwork burden could be reduced and there was less emplasis on the impact of not purchasing the damage coverage through U-Haul.

Évaluation :

2

I walked in to return my vehicle and the teenager working was less than personable and had his head down on the counter. I told him the back had a leak that got one of my boxes wet and he said absolutely nothing.

Évaluation :

5

The reservation process was poor because nobody contacted me to let me know the location to pick up the equipment had changed. Had to find that out on moving day morning. That sucked.

Évaluation :

5

Truck was mostly clean. Smelled like cigarette smoke and had ashes on the seat. Otherwise, absolutely no complaints.

Évaluation :

5

Don't go anywhere else for a rental! The staff here is AMAZING!!!! The new manager is a KEEPER and all staff are friendly and helpful. I rented two trucks in two weeks so my cleanliness rating is based on both trucks I received. More attention could be given to the cleanliness/minor detailing inside the cabs. They gave us blankets to toss on the back off the truck floor, we were moving a baby nursery and honesty most places wouldn't have done that. These guys here are honest, dependable, and super flexible and easily accommodating. I truly appreciate all of these guys and will recommend them to everyone. I am not an employee or relative. I hate moving and this location made it less stressful. ✨100 stars!!!✨

Évaluation :

5

The gentleman working at that location was fantastic (Daniel). Great customer service and engagement.

Évaluation :

5

I can not think of anything. Everything went smoothly

Évaluation :

5

The Gas was not on full when I received the truck. Therefore, it was hard to determine how much fuel to put back in the truck. In essence I went over the amount that was left to me in terms of the fuel, and the company benefits from the extra fuel while I bare the cost.

Évaluation :

4

The person who waited on me was very helpful and friendly!

Évaluation :

5

Always great! Thank You

Évaluation :

5

Dude this morning around 10:30 was grumpy but other than that everything was A-OK!

Évaluation :

5

New gm very nice guy. Glad to see a smiling face. Make me felt welcomed.

Évaluation :

5

This is not to recommend improvements, but to applaud Matt, who managed my truck rental experience. He is efficient, customer friendly, and a real problem solver. Thank upper management for hiring him and assigning him to this location.

Évaluation :

5

Matt was very helpful, fast, and efficient. I'll definitely return to rent at this location again soon.

Évaluation :

4

I had an overall very good experience.

Évaluation :

5

Jeremy is great and this location is wonderful. Best in Dayton by far.

Évaluation :

3

Overall it was okay. Had to 'slam' the drivers side door to get it shut. Padlock didn't work. People are responsive. Still haven't got an E-receipt 24 hours+ after early return.

Évaluation :

5

1168 Old Mill Ln is always friendly, courteous, and clean. I like renting from this location.

Évaluation :

5

Very great customer service and friendly. Would come back again.

Évaluation :

5

staff was friendly, responsive and helpful. great location.

Évaluation :

5

Could not have been happier. I was treated like a king. The representative came right out to meet me, took the truck and dolly to put it away returned and sent me on my way. This location went so far beyond any expectations I had for friendliness, speed of getting me out and on my way. I just cannot say enough good things about this drop off location. They should be commended.

Évaluation :

5

Quick turn-in of trailer & hand-truck. Friendly and helpful staff/service!

Évaluation :

5

Great, fast service, very organized and helpful. Excellent!

Évaluation :

5

I prefer to use this space to compliment, your location manager, Matt, who is efficient, helpful, courteous, and a real credit to the Uhaul brand. Don't let him go.

Évaluation :

1

Clean the vehicle, maintain preventative maintenance, answer the #@%&@#$ phone,be accessible, fix the @#$%#@$flat tires conveniently hidden by 3 ft. of snow!

Évaluation :

1

I rented a trailer for Mt daughter to move home and my son went there to help and the Beaver Creek, OH location lied to my kids and forced them to buy another hitch when we already had one bought from uhaul 3 years ago and then keep the other one. Horrible customer service and my kids were taken advantaged of.

Évaluation :

5

Quick, friendly and efficient! Thank you

Évaluation :

5

Young man working there is always willing to assist to ensure rental goes as required.

Évaluation :

5

fantastic experience. Great crew. Fast efficient and effective. Give them all raises. ;-)

Évaluation :

5

The staff were nice.

Évaluation :

5

When we had a vehicle trailer electrics issue a change to a truck was easily worked out for me.

Évaluation :

5

The back of truck had to be cleared and it's not convenient for mattress. In general the staff were good and quick service and the truck was perfect. Thanks

Évaluation :

2

I reserved the truck online and it cost me $20 and it instantly took the money. When I got there, it wasn't paid for at all. So I ended up paying again. If the first $20 was ONLY to hold it and not to actually rent it, that was not clear on the website. Otherwise, I just got fucked by uhaul. When we tried to ask the guy inside the store, he avoided the question. If he didn't know he could have just said so. But either way, I was out money and I won't be renting from uhaul anytime soon

Évaluation :

5

Staff was very helpful

Évaluation :

5

The truck was very loud throughout the whole time I had it

Évaluation :

5

Nothing. Smooth transaction, great and quick service. Perfect !!

Évaluation :

5

Dakota and Kelsey were great and very helpful. Ill rent again here at this location for sure and rent any gear I may need in the future!

Évaluation :

4

I returned truck to lima destination and was charged double when I purchased in Beavercreek still not back in my account 4 says later. Everything else was good Plus a. U frame storage free fir 1st. Mois

Évaluation :

5

Everything was fine, nothing to improve.

Évaluation :

5

Dakota is very friendly and competent. Very accommodating.

Évaluation :

5

Dakota is very friendly and runs the facility smoothly, he is also very accommodating. I had a problem with my uhaul lock that I just bought a month ago 2 prior and he replaced it for free. Matthew was a great help on my last day using uhaul self storage, he was able to answer all my questions. Overall everyone has been super helpful and they are a great team!

Évaluation :

5

Absolutely love the staff. They are always so wonderful and very polite. I have moved 4 times in the past year different family members. The staff has been very accommodating and very helpful. I would never go to another place, no matter how far the drive. Thanks so much for all you do. Definitely give them a big raise or bonus!

Évaluation :

5

The staff is always polite and helpful, great experience storing our items!

Évaluation :

5

Dakota eased my concerns on the facility and was very helpful in getting me settled in.

Évaluation :

5

Customer service on point. Helpful, informative, thorough and friendly. (Jeremy is the gentleman who helped with move in process)

Évaluation :

5

The staff was exceptionally helpful in arranging for transfer of our belongings to a new unit after the door to our current unit was damaged by an irresponsible driver making a gross backing-up error at an adjacent unit.

Évaluation :

2

Door of my unit fell on my shoulder injuring my shoulder, rendering me helpless for a few days, staff wrote it up but during my three month rental was not repaired and the rope also dry rotted and I had to replace it myself, had to have helper hold stick/pole to keep door held up

Évaluation :

4

Great storage facility.

Évaluation :

5

Great Service!!!

Évaluation :

5

It didn't have the lock inside the unit but we went to the front counter and he gave us one and apologized! No worries! Thanks so much!

Évaluation :

4

My one issue was that I was expecting there to be a lock in the unit waiting for me but there was not. Other than that, instructions were clear and helpful, registration was great: quick and easy. Getting in and out was simple. The location is small so storage for the uhaul rental equipment wasn't great and created some Obstacles to navigate around but otherwise the property was fine. I would choose to go here again.

Évaluation :

2

We had damage to most of our items through water, mold and rodent. We had to throw away half of the items that we had stored there. Rodents are through our plastic tubs and storage boxes. Water was leaking inside the unit and ruined our wood table. And everything in the back left corner was covered in mold when we moved out.

Évaluation :

5

Dakota and his staff were always helpful and professional.

Évaluation :

5

Great staff and easy access.

Évaluation :

5

Seems to be a busy location. We have not had any issues when we have used this facility

Évaluation :

3

Does have mice in the outdoor areas . But everything was amazing

Évaluation :

5

Thank you so much! :)

Évaluation :

1

I reserved a unit online because it said it was available. I reserved it 5 days ahead of time and when I arrived at the facility I was told the unit www not available and had to get a bigger unit that I didn't need that cost me more money. 5 days you had to call me to tell me the unit was available and no one did. I'm not happy and will not use the facility again.

Évaluation :

3

The grounds are clean the facilities clean everything seems well organized. The staff has always seemed to be friendly and informative and helpful. My only gripe is that it was stated that it was climate controlled even though it's an outside unit and I have experienced molds and mildews,.

Évaluation :

5

Dakota, Matt and Kelsey outstanding for truck and storage needs

Évaluation :

5

Owner really went above and beyond to make sure I had the best storage unit. Would highly recommend!

Évaluation :

2

Mice problem in unit that destroyed some of my belongings and mold/moisture in unit too. Contacted rep west and awaiting a response.

Évaluation :

5

The staff was extremely helpful and friendly!

Évaluation :

5

Very helpful staff

Évaluation :

4

Ready to go, just some minor debris cleanup needed at move in. No complaints.

Évaluation :

4

I am going to give ' above average' because of the patient young man who waited on me after I leased the unit online. When we arrived, the unit we leased was locked with someone else's lock and blocked with a car. However, the young man at the desk apologized and said that unit should never have been listed as available (their system assigns open units) assigned me another unit & then when I decided it was too small, he changed me to a larger unit, all very patiently. He walked me down to show me where the unit was located and how to used the key pad entry and explained the unit alarms.

Évaluation :

4

had some mice problems, but overall it was fine, thanks!

Évaluation :

2

Unfortunately your facility rented me a 10x20 storage unit with a leak in the roof. Now I'm out thousands of dollars for ruined furniture and household goods. The insurance I paid for through uhaul will only give me a thousand dollars which doesn't come close to all that we've lost.

Évaluation :

5

I moved here in August from Arizona, and reserved a room at the facility by calling the national number. About 15 minutes or so after setting up the reservation, I had Dakota on the phone, politely and regretfully explaining that the national system hadn't synced with his facility, and he didn't have any rooms of that size available. I still remember what I said to him: "That sounds to me like a U-Haul problem, not a "me" problem, call me back when you figure it out." I remember that for two reasons: because I felt particularly clever for coming up with that on the fly, and because Dakota didn't deserve it. He did "figure it out"; he found two rooms of equivalent size, as close together as he could. He was pleasant, and sharp, and responsive that day, and every time I've had to come to the facility since. I've done a fair number of moves because I'm in the military, using U-Haul vehicles and storage regularly. Of all those interactions, Dakota stands out to me in a sea of U-Haul employees who were almost unfailingly good, he was just plain awesome. I can't tell you how much I appreciate his efforts to take care of myself and other customers, and he's an asset to your company. You're lucky to have him.

Évaluation :

5

Dakota and the staff have always done a great job for us. When we went to clear out our unit, Dakota came out with a shovel and salt to make sure our space was snow-free and safe. They do a great job here.

Évaluation :

5

The staff (Dakota) was always professional and friendly.

Évaluation :

5

Dakota was very helpful.

Évaluation :

5

Very positive experience, facility is close to my house and the staff are friendly and helpful.

Évaluation :

4

Actually we have not left the facility only moved to another unit. So far the Facility is in a convenient location, is accessible during hours needed, and appears secure. We moved because our unit was at the back end of the units and so many UHaul trucks and equipment were parked around our unit that We had difficulty getting our truck in and out.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

5

Dakota runs a tight ship and we enjoyed dealing with him. Very hospitable.

Évaluation :

5

Excellent customer service

Évaluation :

4

Customer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!

Évaluation :

4

Compared to Storage Inns of America, UHaul wins. I was in a bind for moving and UHaul had only one space left so I took it. Had to get a 2nd space at Storage Inns of America. When I went to move this weekend, the UHaul storage area was mice free and no sign of any rodents at all. At Storage Inns of America, there was so much mice feces, my couch and chair and a half are ruined. I called the manager at Storage Inns of America and after explaining what I discovered and the damage to my personal items, no attempt was made to make it right to me. The one thing UHaul could do in the unit I rented was to slap some paint on a place where there was water intrusion at one time and has been fixed since. Other than that, thankful and grateful for UHaul storage.

Évaluation :

5

OVER ALL GREAT EXPERIENCE! THANK YOU!😁

Évaluation :

5

The staff at this facility were always courteous and helpful.

Évaluation :

5

The entrance can be a bottleneck at times with trucks & trailers being checked in & out in front of the gate.

Évaluation :

5

Made accommodations for my travel trailer, the original spot reserved wouldn't work so they gave me a better option. Very much appreciated their ability to help.

Évaluation :

1

When I arrived there was no storage unit available for us that we had reserved. I called the day prior to coordinate us unloading due to Memorial Day the movers could assist the following day. The rep assured no issue and no charge. The next day there was no unit, staff was rude, they cancelled our unit despite our call the day prior and blamed us for the coordinating issue. There was a unit vacant after 45 minutes of phone calls to other locations. Our unit has a broken gutter directly above it. This was a horrible experience and will not recommend nor use facility again.

Évaluation :

5

Check in process was excellent. There were several people checking in at the same time, however the owner was calm, efficient and professional throughout the experience. Did not feel rushed, and was still able to get checked in very quickly. The owner even called me back a few hours later to inform me that they had gotten more locks, as they were sold out during check in. The unit was easily accessible. After a very chaotic and stressful move with numerous hiccups, it was a breath of fresh air for something to go so smoothly. Would definitely recommend.

Évaluation :

5

Convenient and affordable!

Évaluation :

5

The staff is excellent and knowledgeable. Good people!

Évaluation :

4

A very convenient location for our temporary storage needs. Staff was very nice and helpful.

Évaluation :

2

Content was completely infested with stink bugs. Had to throw 99 % of our belongings away. Was told by the employee that I should have bought the insurance because "at least you could have got some money for your stuff". Really?! Because I'm pretty sure that won't replace the memories associated with the items we had to throw away. THOUSANDS OF BUGS! It was disgusting! We hauled our stuff to the trash by hand because I didn't even want to put it in my vehicle.

Évaluation :

3

The two girls that run the office are AMAZING and very polite, accommodating and helpful. My issue is the amount of nails, screws and broken glass within the secured area. And the number of parked trucks/trailers also within the secured area. I actually had to ask for a new unit b/c there was always a truck/trailer blocking the lane and I couldn't get in. Also, oodles of nails and screws laying all over the pavement. I had a flat tire shortly after I rented the unit and I am almost 100 % sure it was picked up in their secured area.

Évaluation :

5

Dakota and Kelsey are extremely knowledgeable and very friendly. I will definitely recommend the services at this u-haul location. I also used a u-haul truck there twice as well as a storage unit. Dakota and Kelsey made it easy breezy.

Évaluation :

5

Dakota Boggs runs a nice facility, very easy to do business with.

Évaluation :

5

Kelsie was extremely helpful and wonderful to work with. I will definitely be back!

Évaluation :

5

Dakota was professional and so helpful for us to pick the right unit for our needs.

Évaluation :

5

We're sad to leave uhaul. We don't need their services anymore but we will miss Dakota

Évaluation :

5

This is one of the best storage facilities I have had the opportunity to work with and strongly recommend to others.

Évaluation :

5

Great service! Very helpful and patient. Knowledgable and went out of her way to help with decision. Very appreciative.

Évaluation :

5

The young lady that helped me was very friendly and knowledgeable

Évaluation :

5

They only thing I was confused about was, I thought the first month was free. I had to pay for the first month when I went to sign the the paperwork. So I paid for a reservation and then the 1st month.

Évaluation :

5

The personnel on-site were always friendly and knowledgeable. They do a wonderful job. They are to be commended for a job well-done!

Évaluation :

5

Dakota is absolutely awesome. I've had some dissatisfying experiences with U-Haul, including the day I moved out of this unit, but Dakota took care of everything in a very stressful time for me. TY!

Évaluation :

1

Dakota Boggs is a poor representation of any type of brand standard or integrity.

Évaluation :

1

I secure a location over the phone. Confirmation email and everything. I exhaust several resources and get there just to be told "yeah we don't do that anymore." This degrades your brand and values.

Évaluation :

5

Great staff! Always feel comfortable coming here.

Évaluation :

5

Very pleased. First time ever renting a storage unit. Quite a selection to choose from. I will be using other services U-Haul provides.

Évaluation :

5

Once again excellent service

Évaluation :

5

Dakota was very helpful.

Évaluation :

5

Kelsie was absolutely amazing and well informed. She literally stopped what she was doing to answer my questions. She is definitely a valuable asset for Uhaul. Exceptional Service. Shane Seiber

Évaluation :

5

Service rapide et convivial. I'd recommend this place to people I know.

Évaluation :

5

Everything was explained thoroughly and the owner was very helpful in making sure that I had everything I needed.

Évaluation :

5

Excellent service no problem at all

Évaluation :

5

I have had storage units with the Beavercreek U-haul for 35+ years and I have always been very happy with the facilities as well as the employees. I would VERY HIGHLY recommend them !!!!

Évaluation :

4

Well maintained facilit.

Évaluation :

5

Have used the Beavercreek location, for over 20 years, for my business and personal storage and vehicles. There dedication to quality service and the extra mile for us is what keep us going back.

Évaluation :

2

The office was clean. However my unit was a disaster!! There were mice droppings & pee all over my belongings. A mouse nest was inside one of my things. My stuff was damp & moldy. NOT climate control!

Évaluation :

5

Quick and professional, nice guy.

Évaluation :

5

Everything went great.

Évaluation :

5

Merci!

Évaluation :

5

Best managers and staff I've ever harbors he pleasure of doing business with. I will ONLY come to this location for any of my moving and storage needs in the future.

Évaluation :

1

Storage unit had a water leak, molded furniture and clothes. My insurance doesn't cover water leaks. Uhaul wouldn't do anything, was not their insurance. This should be briefed facility needs fixed

Évaluation :

5

Very responsive personnel. Pleasure to work with them.

Évaluation :

3

Grounds were clean but my storage unit leaked water and molded/mildewed some of my property

Évaluation :

4

Storage locker faced N on edge of facility. Snow piled up on door and then melt ran under the door. Everything on floor had mildew damage. All furnitue ruined. Should have bought insurnce.

Évaluation :

3

Looked clean and maintained, nice staff, but security sensor for door was missing. Reported it on day 1, a month or so later, and at move out 5 months later. It was never fixed. You can do better.

Évaluation :

5

The manager actually took care of me on his day off because we recently had a tornado and the rental office was slammed. He was so professional and amazing!!!

Évaluation :

5

Beyond the answers that I have chosen I want to say Dakota Biggs your general manager is what I consider the most important thing. Top notch as is the rest of his staff!! SERVICE-EFFICIENT-FRIENDLY

Évaluation :

4

Lost our apartment in the tornado and this place was giving 30 days free. I really appreciated that

Évaluation :

5

As always, thank you for always having a stock of trucks to assist with moving. I lost my home to the tornado. So thankful for the 1 month free of storage.

Évaluation :

2

Water in storage unit seeping in from next unit. Ruined wooden foot of sofa and rust on a rail on bottom of electric easy chair. My items smelled musty. This unit in last section in back.

Évaluation :

5

The manager and personnel were very helpful and pleasant . I will continue to use Uhaul when planning for a move. I highly recommend Uhaul for anyone planning a move.

Évaluation :

5

Everything is awesome

Évaluation :

5

Everything ran smoothly great job!!!!!

Évaluation :

5

Excellent and well taken care of storage, Dakota is polite and attentive. Only thing to note is you have to use (and likely buy) a $10 circular lock when using the storage lockers. Would rent again

Évaluation :

5

Dakota was so amazing, super professional and moved SWIFTLY to help me view the units available!! He is very, very CUSTOMER ORIENTED, attentive to my needs. I am so happy that I choose UHAUL!

Évaluation :

3

The cost of the rental unit was higher than the surrounding facilities. The vehicles parked behind the gate often made it difficult to get in and out of my storage unit.

Évaluation :

5

Thank you for the excellent customer service! The staff are knowledgable, and very helpful. Je les recommande chaudement. Sincerely, Cheryl M.

Évaluation :

5

Very smart, kind, and helpful staff.

Évaluation :

1

.

Évaluation :

5

Dakota was amazing, everything I needed he was right there. Would and have recommended this store to others all because of Dakota. Great employee.

Évaluation :

5

Management was great. Prices are too high.

Évaluation :

4

overall a good experience.

Évaluation :

5

The unit was the perfect size and the staff was always available and professional. I wouldn't hesitate to rent a unit again if needed.

Évaluation :

5

Excellent staff & customer service. I will always use this facility. They do all they can to help without even requesting it. They truly want their customers happy & make things so easy. Great place!

Évaluation :

5

Everything went perfectly. the extra help loading fee was very reasonable and was one less hassle for us to have to deal with on moving day.

Évaluation :

4

The UHaul Storage was fine, but cust service in general is awful. You can NEVER get a live person on the phone. I tried 10 times to call cust service to give my forwarding address, disconnects!

Évaluation :

5

Staff member Dakota was extremely helpful and accommodating when I needed help and information.

Évaluation :

5

Very pleased with the services delivered by the Beavercreek, Ohio location! Dakota and Kelsie were professional, understanding of our unique needs and personable. I would recommend them in the future!

Évaluation :

5

Merci.

Évaluation :

1

mouse droppings all over my stuff when i moved out, when i spoke to someone, i was told that the general manager would call me and it's now been about a week and still no phone call. Horrible service.

Évaluation :

5

Really liked the entry/exit card system. The folks on site were very friendly and helpful. I will use definitely use U-Haul services when needed in the future.