Customer Reviews for U-Haul Moving & Storage of Bel Air

Évaluation :

5

The young man that checked me out when picking up equipment needs to work on his customer service skills. The assistant manager steven later resolved my issue. He is worthy of his title. He gave me more confidence with this location as I had in the past.

Évaluation :

5

They were also very nice.

Évaluation :

5

Chris, the guy who checked the truck back in, is exceptional.

Évaluation :

4

Only issue I had was no one would answer phone at location or at the UHAUL hotline for hours

Évaluation :

5

Great staff clean Place convenient and accommodating

Évaluation :

5

This location was great. Quick pickup and drop off. Staff courteous and helpful.

Évaluation :

5

Excellent experience!

Évaluation :

5

Nothing excellent customer service.

Évaluation :

5

Both employees that were working today 4/4 were both friendly and very helpful

Évaluation :

4

Chris was awesome! Went in this last Friday (4/2/2021) and he helped me out. They were extremely busy being a Friday but he managed the store well! Great Customer Service. Truck was reliable as well.

Évaluation :

2

Long wait times.

Évaluation :

5

Quick and easy drop off

Évaluation :

4

Repair leaking roof. It rained while the truck was loaded with furniture in it leaked on an antique piece and we are waiting to see if it will be permanently damaged. We have pictures and video etc. of the water inside the truck and we will contact you if needed. This was reported to the manager on duty.

Évaluation :

5

Christopher Weaver was extremely nice and helpful!

Évaluation :

3

Make sure to offer your customers help when they order a auto transport.

Évaluation :

5

Very friendly staff

Évaluation :

5

Excellent customer service

Évaluation :

5

The guys were extremely nice. The weather was terrible with heavy rain but they maintained a great attitude and were very nice.

Évaluation :

4

The location is in a bad area and I was approached by several sketchy people looking for help and money. Investing in a security guard to keep the transient people off the lot would be a good idea for the customer and employees benefit.

Évaluation :

5

Super easy return

Évaluation :

5

Great service and employees.

Évaluation :

1

Better employees with great customer service and not trying to steal customer money by over charging for mileages. But the manager at that location handle the problem for the over charged mileages

Évaluation :

5

Quick drop off by friendly staff

Évaluation :

3

Overall experience was ok; but your employee's do not know how to operate the computer system.

Évaluation :

2

My reservation was made at a convenient location. This was changed the next day for some reason. The truck I rented was not available. This caused me to rent a huge truck that was not necessary for the job I had scheduled. Plus, wait time inside the office was about 30 minutes.

Évaluation :

5

Nothing. Great service. Awsome personel.

Évaluation :

5

Excellent customer service and friendly staff.

Évaluation :

5

Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible

Évaluation :

3

I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats

Évaluation :

5

Your two employees working Sunday were very helpful. They were extremely busy but nice and helpful.

Évaluation :

5

No comment

Évaluation :

1

One worker eating at front desk, one sitting and the other was rude. Worst experience ever. Also, didnt ask for safe move and was charged away. Manager gone for today so couldn't get my money back. Only went less than 30 miles so no need. Overall experience was HORRIBLE.

Évaluation :

1

Truck was dirty on the inside (muddy and dirty driver side floor and back of the truck was not swept out from previous rental.. Window door crank knob kept falling off. Truck appearance was old and unimpressive. upon return, staff was ill-trained and disorganized. Took about 20 minutes for me to get checked out and receive confirmation of a receipt amount I was to be charged. Just an overall poor experience.

Évaluation :

5

Everyone is so nice and helpful, especially Chris!

Évaluation :

5

There was a lady in front of me who had multiple questions about a possible rental that took 30 minutes for the agent to assist the lady. It would have been nice to have another agent available to take care of individuals like myself who had done all my paper work online ahead of time so I would not have to wait. The agent was very patient with the lady and apologetic to me about the wait. So I do not fault him. Once we got going he had me out the door in under 10 minutes.

Évaluation :

2

Extremely long lines, this location needs more employees. I received a certificate from corporate due to this locations lack of help and when I tried to use the certificate, a very nosy employee wanted to know why I received a certificate. Also waited 10 minutes before someone finally answered the phone, then put me on hold for another 10 minutes. This place needs new management. I will use other locations in the future.

Évaluation :

5

The guy that hooked up my trailer was excellent. Had a blown fuse for one of my lights, he fixed it for no charge. Went beyond normal service. Thanks

Évaluation :

5

The sales guy was very nice and professional. He was very easy to work with.

Évaluation :

5

I was so impressed, I will start using this location in the future rather than the one I have been using. Glad my truck was transferred to this location. Cody is a problem solver, & his crew is helpful & productive.

Évaluation :

5

Thanks to yall for your service very kind and professional I appreciate the entire staff stay safe

Évaluation :

2

There was barely any room to park the truck

Évaluation :

5

Very good employees

Évaluation :

1

There seemed to only be one guy that was actually helping people pick up their rentals, although several other employees were wandering around, no one so much as greeted us to at least tell us only one computer operator was on duty. Then a customer comes in without a mask on followed by an employee and gets to skip the line of 5+ people and get checked out, then that employee walked off without helping anyone else in the ever increasing line (even though he obviously could use the computers) Ridiculous.

Évaluation :

5

bon

Évaluation :

5

Prompt, courteous and knowledgable service - well done.

Évaluation :

5

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

Évaluation :

5

Thank you so much for everything.

Évaluation :

5

Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing

Évaluation :

5

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Évaluation :

4

I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...

Évaluation :

5

Aucun

Évaluation :

4

The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.

Évaluation :

4

I experienced 3 price increases during my contract. This place was way to expensive!

Évaluation :

4

I really appreciate the two workers that was took care of me that day, they was very helpful.

Évaluation :

5

Customer service up on renting and return was excellent. Good group of people.

Évaluation :

1

I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther

Évaluation :

5

Extremely helpful staff and they provide a great service.

Évaluation :

5

My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question

Évaluation :

5

The guy who check me out was amazing. He was very friendly and helpful . I can't remember his name but I know you'll can pull it up. I'm glad I went Uhaul for my traveling and storage needs!!!

Évaluation :

5

Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.

Évaluation :

5

The location was Very convenient and the staff was friendly..

Évaluation :

1

Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.

Évaluation :

5

Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.

Évaluation :

5

They helped out tremendously. Thank you Thank you

Évaluation :

5

Great , great people. Can't say that about everyone with U Haul.

Évaluation :

4

I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.

Évaluation :

5

Fantastic staff. Always professional. Always helpful. Always well trained.

Évaluation :

5

S.O.

Évaluation :

5

Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge

Évaluation :

5

Made everything so very easy great service

Évaluation :

5

I receive great service and was very satisfied

Évaluation :

5

All that was expected was fulfilled.

Évaluation :

5

Doing a great job.

Évaluation :

5

Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!

Évaluation :

5

Best move I have ever experienced. Great customer satisfaction. Would recommend.

Évaluation :

5

I would use you home in the future

Évaluation :

3

Lack of communication

Évaluation :

5

We had a great experience. Friendly and helpful staff made this transition easy.

Évaluation :

5

Everything was done in a timely manner

Évaluation :

5

The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.

Évaluation :

5

EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.

Évaluation :

5

I didn't have to visit the site.

Évaluation :

4

THE STAFF WAS VERY KNOWLEGEABLE.