This was an unacceptable experience and I would not recommend this location to anyone. I returned my rented truck 2 hours early on the day it was supposed to be returned. I gave the keys to the Uhaul employee and I was told everything was finished. The next morning I get a phone call from the SAME employee I returned the keys to truck to the day before, asking me where the truck was? I then told the employee I returned it yesterday and he was the one I turned keys into. He then responded that he would take care of it. A few hours later I get an email receipt where I was charged for having the truck for 2 days instead of 1, charging me double the cost. I then had to drive back to the location and explain what happened, obviously requesting a refund. This all would have been avoided if your employee did their job. Not only was it an unacceptable experience, but pretty embarrassing on y'all's end. I would recommend making significant improvements in how your business is run.ERLING R.
Trailer Rental & Towing in Mobile, AL at U-Haul Moving & Storage of Bel Air
Pour nous contacter
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Mobile, AL 36608
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Renting was a confusing experience for sure. It worked out but it took me almost 45 minutest to come in and leave and i was the only customer there. Then the return was almost an hour - very confusing. The staff were very nice and the facility was very clean. I am thankful still that UHaul helped me out and that I could rent a trailer.JENNIFER P.
The computer system was slowJohnnie B.
Everything was fine and resprentative was very nice and friendly to the customers.AARON W.
Great check out setup. Very fast, staff were very politeDAVID M.
Had to get one of the managers involved to handle a botched transaction that another worker done for me. He was on his cellphone multiple times when I came into the location listening to the phone ring off the hook. It was very unpleasant to deal with this but the manager made it right and told me that he was going to talk with this employee to prevent these situations from happening again in the future.MONICA N.
Prompt and quick service !JERRY S.
Very slow location, I was the second person in line and waited 30+ minutes just to return my truck since the mobile drop off wasn't working. The rep that helped me had no clue what to do.Alexis H.
The license plate bolts project into the trailer enough to damage items.Replace with shorter boltsBARRY L.
Great staffTommy M.
When I arrived to pick up my rental about 7:10 am, (I chose to complete my rental by my mobile device for this very reason) I logged into my U-haul account to complete my pick ( I was at the store where i reserved my rental) I was told I was at the wrong location, so I proceeded inside the store but the line was really long. So I saw an employee outside he was helping 2 men, I walked over and said good morning, the 2 men spoke, but the employee did not. I shrugged it off thinking he didn't hear me. When the employee made sure the guys were good to go I again approached the employee to make sure I was at the correct store, I said "Good morning" the employee says "Yeah"... I said good morning again he didn't say a word. So I just asked him was I in the right place and he says " Yeah"... That really pissed me off, But i shrugged it off as he's upset he has to work on a holiday. I proceeded to try and complete my rental once I was assured I was in the right location. When I get to where I still had to go inside, I walked inside the store, The general manager was on the phone, I waited until he was off the phone, the "General manager hangs up the phone AND HE DIDN'T ACKNOWLEDGE ME AT ALL!! He picks the phone back up and helped another guest. Once he finished that call he says " I GUESS YOUR'E HERE TO PICK UP THE KEYS!!!!??? Really. I've worked in guest services for a very long time and I know the first person that touches the guest sets the tone for that visit and future visits. That was very DISRESPECTFUL, I couldn't image being that "RUDE" to anyone, especially when they choose your company to do business with. That should have been taught at an early age. I WILL NEVER DEAL WITH THAT LOCATION EVER AGAIN AND I WILL INFORM ANYONE I KNOW WHO'S LOOKING TO USE U-HAUL For ANYTHING. My other issue is the the mileage , how can you charge by the mileage and it starts leaving your store. I chose 10 miles because where I was going to be driving the rental was only 2 minutes literally from my home, by the time i made it from your location to my home which is 3.2 miles from my home, I had less than 7 miles left to complete my trip without these extra fees. PLEASE FIX THESE PROBLEMS. I would have rather paid someone $500 to move me than to EVER have been this DISRESPECT!!!!!!Carmen L.
great customer serviceJUDGE M.
We arrived to pickup at our scheduled time and was informed that the van they had, they had lost the keys. It just so happened that another customer turned in a van a day early but it was trashed. Scheduled pickup was 11:30 and was not available till 1:00.MICHAEL M.
Your trucks need cruise control.James T.
Nothing, A+. Whoever says different sucks and they shouldn't be listened to and they probably shower with their dad with their masks on.PETER H.
Very nice staff.Michael Y.
Thanks so much it was a Men white and so funny!!!!! ðŸ™ðŸ˜ŠPamela B.
The customer service at this location was absolutely terrible. The two employees I encountered (and particularly the one who helped me directly) could not have seemed more indifferent or unhappy. At times it seemed like I was the one having to do his job. I will not rent from this location again.Thomas V.
Excellent customer serviceCABRETTA H.
Dropped trailer in Panama City, not Mobile. It's still there. It was damaged during a tornado that dropped a portion of a tree through the roof of the trailer while in motion. I took the trailer to Panama City, the nearest service center, per instructions from Uhaul Roadside assistance. The manager there instructed me to leave the trailer there, which was on April 10th, the day it was due for return.Tim B.
Stop over charging customers little by little and thinking they won't notice.TYRUS T.
I had five star service the whole way throughDEBORAH B.
The overnight drop off process was convenient and easy to do.Darrell W.