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John D.Customer Reviews for U-Haul Moving & Storage of Bel Air
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent attention... the best service...
David M.Very quick truck drop off. Employees answered all my questions. Seamless and stress free end to my move.
Ken A.They knew what they were doing!
Bergen M.Nothing I can think of. It's perfect like it is!
Beverly L.Steven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!
KEVIN R. | Premières impressionsWe ordered a dolly ahead of time and they did not have any
David S.Everything went smoothly plus I got checked in fast.
Mary W.Le service à la clientèle était génial. However, after booking online we were given a truck much larger than we needed because the size we reserved (and confirmed the day before) was not available. This cost us more more in gas fill-ups and was way too large for the small amount of things we had. Moving forward, I would just be transparent about what is available and what's not so that customers can move accordingly.
Keith N.Include the other prices when advertising $19,95 rental. I actually thought it was going to be that price, not the $100 plus that it turned into. It felt sneaky, though I understood the charges after the fact. . I was on the hook at that point, I needed to move two couches, and I had to have the 10 foot truck, so I paid. That's all, I think that we the people are tired of sneaky, so transparency would boost y'all's image among consumers.
Victoria L.Friendly and very helpful personal
liana B.I called almost everyday to speak with Cody the manager and my call was never returned. I explained to the staff I wanted to keep the trailer longer and was told no problem every time. Then when my truck broke down they snuck up and took my trailer when I had items on it, and now can not find my items, and the items on the truck are missing some of my stuff from what I got back such as ramps, tool set and air tank and house key and parts from a customer of mines dryer. I'm very pissed off and upset and trying to seek legal remedies today.
Brian R.Great experience at U-Haul today. I was scheduled to pick up a trailer to move my daughter home from Auburn, but there was an electrical issue with my truck, so the blinkers didn't work. Cory diagnosed and fixed the issue, working on his back in the rain to make the repairs. Nice guy, great attitude, and mad electrical wiring skills! If you need to rent a truck or trailer, I recommend U-Haul at 200 W I65 SERVICE RD S, Mobile, Al
Michael G.Great service
Jim F.Angel was very helpful!
Jessica W.Mejoras la limpieza del parabrisas ya que se encontraba socio por dentro.
Juan C.Your employee who was outside, Chris, was so professional and also went beyond helpful customer service!! Excellent!
Janie H.Well if they are a white 53 yr old woman I'd suggest taking a man with you. All 3 men at this location spoke to me very sexually discriminating, was even laughing about me "being too short to operate truck and possibly even pump gas" I was very offended and I have already called an attorney for a consultation on 7/29/22 about this incident.
Patricia P.Nothing to major just check the maintenance on the UHAUL far as things like the brakes.
TASIA W.I pulled up. I guess they didn't notice the 26 foot truck. I waited. Eventually I went online and checked out that way. No employee ever even bothered to acknowledge my presence despite several walking by. No "Be with you in a minute". No " It might be quicker to use the online checkout". No "Kiss my butt,I'm busy". Nothing.
Russell D.When i arrived to pick up the equipment I had to wait while the agent fished a 10 minute (non uhual related) conversation with another customer. My contract was canceled a week early and I was forced to bring the truck back early that really proposed a hardship with my project completion. No communication. Very unprofessional.
Andreana B.Excellent service à la clientèle.
tyler B.On the lot 5 minutes, quick and easy, friendly staff.
JOHN K.Customer service was wonderful
Lisa M.Staff was friendly and helpful, I have used this location for 3 separate truck rentals. each one went well and i had no complaints.
Chance C.It took several minutes of waiting for someone to come out to the return lane and there were no other customers there at the time. Not sure why the long wait.
Greg H.Manager and staff are extremely helpful and prompt.
Joe G.Received car hauler with a flat tire.
Harry P.Everyone was so nice the young lady that helped me was very knowledgeable they helped me get situated and on my way like I was the only customer in the store big shout out to the employees at this location
Reginald M.Steven was amazing and made the process so smooth
justin L.Steven was amazing. Very Friendly employee when checking me back in. Plus it was a quick and painless process
justin L.Always give Military Veterans, Fire Fighters and Police Officers your great discounts!
DELMAR R.Ok drop off
Stephen S.Honestly, the service wasn't terrible. However, I wouldn't say she was helpful. She had me back the truck in saying she couldn't do that. She was, however, at least polite. The place was not labeled for easy spotting from the road. In fact, the maps GPS takes you to an area separate from here. Had to call for clarification.
Jennifer H.Excellent service from start to finish
LaQuanda A. | Expérience généraleI've discussed the issues with management already but the guy helping us was going to let us leave with a 2 year old expired tag. It took getting the manager involved to figure out a solution. The manager(Cody) was great help in the end but I can't say the same for the guys working under him. Thanks
Cody D.Professionnel
John H.Staff was prepared and took care of me quickly and efficiently. Great people work for you
Roy M.I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S. | Premières impressionsThe entire staff is always helpful.. This store is older BUT very well maintained. I also really like it's location. Thanks Cody and Tyree I'll be back! Terri
TERRI D. | Expérience généraleMy move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W. | Premières impressionsGreat Service
WANDA W. | Premières impressionsquick to help unsolicited! Made the experience quite pleasant.
ROBERT H. | Premières impressionsI just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B. | Expérience généraleThe staff there is very nice and helpful they will work with you when you need them
DECEMBER H. | Premières impressionsThank you so much
winifered a. | Expérience généraleThk you
Eugenia B. | Expérience généraleGreat job
Donyella M. | Premières impressionsOne payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P. | Expérience généraleGreat Location
SYLVESTER P. | Premières impressionsThanks for the excellent service 😀
Ingrid C. | Expérience généraleHorrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit.
Shyoki M. | Expérience généraleI love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H. | Expérience généraleSomeone broke into the building and broke every window on every car.
Roderick P. | Expérience généraleWell I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J. | Expérience généraleThe staff at this location is always amazing. And go out of their way to help.
Tracy P. | Expérience généraleThey were very helpful n nice
brandy l. | Premières impressionsGreat staff and crew! I will most definitely recommend and use again as well!
PATRICK N. | Expérience généraleExcellent customer service and friendly staff.
Sheena H. | Premières impressionsEverything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m. | Premières impressionsI found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E. | Expérience généraleCody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w. | Premières impressionsThank you so much for everything.
Mary L. | Expérience généraleConstance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D. | Premières impressionsThe manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H. | Premières impressionsI needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F. | Premières impressionsAucun
rochelle v. | Premières impressionsThe automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G. | Expérience généraleI experienced 3 price increases during my contract. This place was way to expensive!
Bridget l. | Expérience généraleI really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M. | Premières impressionsCustomer service up on renting and return was excellent. Good group of people.
Tammy M. | Premières impressionsI was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G. | Premières impressionsExtremely helpful staff and they provide a great service.
eric m. | Expérience généraleMy truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K. | Expérience généraleThe guy who check me out was amazing. He was very friendly and helpful . I can't remember his name but I know you'll can pull it up. I'm glad I went Uhaul for my traveling and storage needs!!!
fiora l. | Premières impressionsStore was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary S. | Premières impressionsThe location was Very convenient and the staff was friendly..
Micheal W. | Expérience généraleTried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G. | Expérience généraleDavis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M. | Expérience généraleThey helped out tremendously. Thank you Thank you
Terri W. | Premières impressionsGreat , great people. Can't say that about everyone with U Haul.
Laurance M. | Premières impressionsI have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P. | Expérience généraleFantastic staff. Always professional. Always helpful. Always well trained.
John N. | Expérience généraleS.O.
carlos s. | Premières impressionsMr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J. | Expérience généraleMade everything so very easy great service
Ralph R. | Premières impressionsI receive great service and was very satisfied
Angela F. | Expérience généraleAll that was expected was fulfilled.
jim s. | RéservationDoing a great job.
Mary N. | Expérience généraleHad to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H. | Expérience généraleBest move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m. | Expérience généraleI would use you home in the future
Bennie S. | Expérience généraleLack of communication
Jason G. | Expérience généraleWe had a great experience. Friendly and helpful staff made this transition easy.
Jessica s. | Expérience généraleEverything was done in a timely manner
Anna B. | RéservationThe manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T. | Expérience généraleEXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H. | Expérience généraleI didn't have to visit the site.
LyDia B. | Expérience généraleTHE STAFF WAS VERY KNOWLEGEABLE.
Erica D. | Expérience généralemade my storage & moving very easy
Janice S. | Expérience générale