Customer Reviews for U-Haul Moving & Storage of Bellerose

4687 évaluations

251-37 Jericho Tpke   Bellerose, NY 11426
(At Little Neck Parkway)

(718) 347-4182

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 347-4182

251-37 Jericho Tpke
Bellerose, NY 11426
(At Little Neck Parkway)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYJ K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTONS M. 
Évaluation :
5

Perfect experience great truck..excellent service

CARMELOM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMONDBERNARD I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTINOA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

I was very happy with my experience. The van I rented performed well and the girl at the front desk made the whole experience seemless...she anticipated any questions I might have, went over the contract thoroughly...would definitely use them again.

MARYPATRICIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIUS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTERDIETERICH B. 
Évaluation :
4

I must say that Jasmine Carter was extremely helpful and pleasant to deal with. We had an issue with the van being parked in between other vehicles and we could not do the self check out. I call the 800 number and they were able to contact Jasmine(location manager), who then drove over to handle the situation. Being that the office was closed already we thought it would have have to wait until the next day. Needless to say we got the van with her help and was able to proceed with our moving adventure.

Samantha R. 
Évaluation :
1

The staff were very unfriendly and there was no one when I visited the office. After waiting more than 30 minutes, the staff returned to the office and did not say sorry to everyone waiting. I paid about 80 dollars for 30 miles in advance, and the staff they would return the rest if i didn't take 30 miles, but the staff said I only had to return the key when I returned the car and charged an additional 200 dollars a few days later. I will call the bank and complain about the additional charges, and I hope other customers won't make the same inconvenience and misclaims as I do.

DAUNEL A. 
Évaluation :
5

Good great

latchman J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTONJAMES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHLEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHONNYLISLANDO E. 
Évaluation :
5

Everything was great with the exception of the truck overheating on my way back to my apartment to load it. Turns out there was zero antifreeze in it. I spent 15 $and it took the whole container and thankfully the truck ran ok after that.

Shawn C. 
Évaluation :
5

The transaction couldn't have been easier.

Joseph T. 
Évaluation :
5

Super easy check in process and a nice clean truck. Je les recommanderais sans hésiter!

Jesse E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DORICE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berhane J.  |  Expérience générale 
Évaluation :
5

Bright headlights will help others.

AZZOM A. 
Évaluation :
5

Be candid with the pricing. It said 29,95 $ for the day with 30 free miles but I was charged 1,74 $/mile for the 20 Miles I drove Those weren't free.

RONALDJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASWINDER S. 
Évaluation :
5

I have reserved several trailers over the past few weeks. The staff has been very accommodating to my needs and requests. I would highly recommend for anyone in the area to use this U-Haul location

JERRYTHOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanly A. 
Évaluation :
1

U guys give me fuel tank totally empty I uploaded photos when I pick u the truck and charge me 65,00 $ dollars when I drop the truck this is called robbery not fare I have the picture will file complaint.

MANPREET S. 
Évaluation :
5

One employee every time I went there she was run all over and did the job perfect

STEVENP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAHID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
5

Truck was old, door did not close, no cruise control for highway driving. Was adequate but could be better.

David F. 
Évaluation :
5

I would like you have more personal at the front desk

OSCARM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fakhar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Returned the trailer just after 7pm. A young lady by the name of Cory was so sweet and gracious and asked another young man to detach the trailer even though they were closed. Above and beyond. +Fr George Passias

GEORGEG P. 
Évaluation :
3

it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.

MARJOBERTHT S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIANECRISTINA G. 
Évaluation :
4

I was promised free storage for a month, and didn't receive it. and the U-HAUL facility on Rockbridge rd informed my daughter that there were no storage facility available for us on 3/20/21. so we went to the one AT, 2162 HEWATT RD . where the manager refuse to honor the one month free agreements we took the storage unit and leave the truck there. Why is it you can't get anyone on the phone when there is an emergency. let me see what is the solution you guys come up with ,before give you'll a bad report

OSWALDC C. 
Évaluation :
3

Things went well with the truck, however I was disappointed that accessories I reserved were not available (furniture pads) on the day I showed up and there was no accommodation made to make up for that. I also rented 12 plastic bins and they were absolutely filthy. They contained hair and dirt and one of the bins had a strange liquid in it. For the 50 $rental fee and in consideration of the current pandemic we're experiencing, I expected clean bins. Dirty bins are an indication that Uhaul does not sanitize the bins after each rental despite information on your website stating that boxes are cleaned between rentals.

AKASHA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVENY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONYV F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAKHAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARVAWATTIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDL G. 
Évaluation :
4

Make sure there is gas in truck.

JANDYANNE C. 
Évaluation :
5

Worker's is very good

AMJAD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEMONTEALEXANDER B. 
Évaluation :
1

Charging from our card without let us know .employees don't know how to talk after we call for extra charging . All bullshit service

GURPREET S. 
Évaluation :
5

Cory was phenomenal

christopher O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Odella L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno D. 
Évaluation :
3

Served the purpose.

VINCENTPAUL B. 
Évaluation :
3

I waited in the store for 2 hours watching 1 employee try to handle 1 problem after then next and training the other employee who was of little help at all. Despite this she went above and beyond for everyone but not a single person got what they had come in for including me as I had reserved a truck 2 1/2 weeks in advance to show up and be told I could only have a van after waiting the 2 hours. It was a horrible experience without your 1 employee taking in a tremendous burden and handling it with tact and grace this whole place would have been a let me speak to your manager mess of anger, instead everyone was very gracious as we all saw the unfair drama of the computer system overbooking the trucks. Then on top of it I was not given the 50 $promised for not having the correct truck and was charged for an extra day even though I dropped the truck off before the required time.

DANIELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELMYM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC N. 
Évaluation :
1

Location employees oke weed during work...also only one person front desk when 2 other employees going to the back and smoke weed

JUSTIN P. 
Évaluation :
1

I reserved a 10' truck the week before my move and coordinated the equipment pick up with my movers. I checked in online the day before to confirm my reservation. However when I got to the Uhaul location I was told that they had NO trucks. I had to pay my movers overtime because it took 2 hours to get a pickup truck from uhaul. and then I had to pay extra for mileage on multiple trips (all my things could have fit into a 10' truck). The manager at this location wasn't able to offer me any discounts or credit due to their negligence. My experience was terrible, and this location took monetary advantage of the situation without any sympathy towards the customer. I would never rent with Uhaul again. I will be going with a moving company that has their own equipment.

Dyana P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEYEUGENE B. 
Évaluation :
1

Staff was very rude and not helpful at all.. no curtesy was shown to customer, over all very poor customer service..

Sam Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Muy buena atención.

WILLIAMINAIN V. 
Évaluation :
2

Employee at the front desk not helpful at 11426 location

ramkerram P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davendra D. 
Évaluation :
5

Professional and courteous. Have always had more than satisfactory service at this location over the years, and this time was no different.

Lewis B. 
Évaluation :
4

My first time reserving and picking up a U-Haul truck. Everyone from customer service to picking up from in store and drop off made it so easy. Definitely recommend using U-Haul and Bellerose location.

BINCY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Charge me the correct amount. I was overcharged for something I did not rent

Jon B. 
Évaluation :
5

The door on the trailer is always diffi ulr if not inpossi le to open. And close. Rebecca was great help In connecting the trailer and Jasmine was a pleasure to deal with she knew all the answers and was very accommodating

Fr George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWA M. 
Évaluation :
3

Was assigned a 15 foot truck as reserved. It was drizzling on the morning I picked up the truck. Turned on the windshield wipers and heard them scrape across the windshield. The passenger wiper had no rubber blade installed. Told checkin representative who said I could take the truck behind the one I had been assigned. I looked at the wipers on that truck and the drivers rubber wiper blade was torn. I asked a "maintenance" rep. for a wiper blade and was told they did not stock any. I took the first truck and folded the passenger wiper arm away from the windshield the entire time I had the truck so it would damage the windshield.

RODGERC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJ B. 
Évaluation :
5

The women working at the location were very helpful and polite during reservation, pickup and return.

JARRETTJEREMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASP D. 
Évaluation :
3

You can tell the young lady that helped me when I came to pick up the trailer to adjust her attitude. Extremely rude, and nasty. Different people when I returned the trailer, and they were very pleasant, and professional.

ANDREWGARY S. 
Évaluation :
1

Never had trouble with uhaul not even once. The uhaul on 251-37 Jericho turnpike was very unprofessional, attitude from the employee working on the 1/17/2021 was completely unnecessary there was no need to be disrespectful for no reason ;I'm not sure if she was having a bad day but I won't be using uhual any longer. Cubesmart was able to take care of my storage needs unfortunately, Nonetheless uhual is a great company and I hope the customer service is worked on. (Side Note): The uhual on 168-11 Douglas Avenue is amazing and I regret not returning to this location I've done business with this uhual 7 or 8 other times and went without a hitch)

SANJAY P. 
Évaluation :
5

Aucun

BRANDOND M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MOHAMMEDI K. 
Évaluation :
5

I was never checked out or given a receipt of return of the vehicle. There were many people in the office at the time of the return. My keys were taken and I was told I would get a receipt...but still have not received anything.

jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUANASE R. 
Évaluation :
4

Fast service and accomadating.

SANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajiev T. 
Évaluation :
3

Whoever called to follow up on when I would be returning the equipment was very rude and hung up on me when I couldn't provide a time. Customer service level was very poor.

JOANN D. 
Évaluation :
4

My only complaint is that the inside of the windshield was absolutely filthy. I had to clean it myself with Windex and paper towels.

ERICWILLIAM R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OUDESHRAM R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

oleksil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANM M. 
Évaluation :
5

All good great girls ( ms Franco )always helpful Thanks

VICENTEB F. 
Évaluation :
4

The location needs more staff. I believe the name is jasmine . She is excellent. The location has great employees.

Abdoulaye T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Munish K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASADAM K. 
Évaluation :
4

It's ok

AHMEDRIAZ K. 
Évaluation :
2

Firstly, I looked online and chose this location because of its "drive-up units". Then once I'm checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.

Jasmine P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney P. 
Évaluation :
3

The truck was tired (90K miles), but did it's job, and I didn't have high expectations. Clean: yes. It was disinfected, which I could smell and which I appreciated. The checkin process was smooth; the counter staff was efficient and friendly. Returning the truck was super easy. UHaul is less than half the price of its competitors.

KATINAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL Z. 
Évaluation :
3

Overall bad experience: Truck was not available at original location and was sent to 2 other locations were truck was not available. Poor communication: my reservation location was changed and there was no communication (no text, no call, no email) Bad phone customer service: called U-Haul to confirm truck availability at new location and the reservation was moved 2 other times within the phone call. Finally, I was transfered without any knowledge and had to explain my issue again.

Abel V. 
Évaluation :
1

Your ramp suck and the spaces isn't for a client like me too muck walking to my unit. I can't stay there ok ty

GRS M.  |  Premières impressions 
Évaluation :
1

This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.

BRIAN M.  |  Premières impressions 
Évaluation :
5

The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.

Jeanne J.  |  Expérience générale 
Évaluation :
1

Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this

Veronica r.  |  Expérience générale 
Évaluation :
4

i wish the lockers didnt look so old and the peucing wasnt so high especially right now

Rochelle W.  |  Premières impressions 
Évaluation :
1

I got no help from the service. My Service person did not gave a tour of storage only stated it's on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, " I need to go home." "I closed out the register." It's 7:20 pm You closed" and I didn't have a truck to move ."we know the truck was damage ;you will not be charged for the damages." She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn't pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who's was to load and unload the truck. I had the worst experience with your company's service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,"she will cancelled out the truck rental and insurance for 8/18/20. "I will return the money to your card and send you a text message." I didn't get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.

MARCIA B.  |  Expérience générale 
Évaluation :
2

The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT

Veronica r.  |  Premières impressions 
Évaluation :
1

Had me paying for 24 access and the door where always close

Chassity C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reginald w.  |  Premières impressions 
Évaluation :
5

Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.

erika r.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephen E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa p.  |  Premières impressions 
Évaluation :
5

Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.

Ursula C.  |  Premières impressions 
Évaluation :
4

No complaints. Staff 👍

max T.  |  Premières impressions 
Évaluation :
5

The manager was awesome.

Robert D.  |  Premières impressions 
Évaluation :
5

Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.

Francisco T.  |  Expérience générale 
Évaluation :
4

I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.

KAREN E.  |  Expérience générale 
Évaluation :
5

Very good

Glenford N.  |  Premières impressions 
Évaluation :
5

Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.

michelle h.  |  Premières impressions 
Évaluation :
1

Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!

tanya L.  |  Expérience générale 
Évaluation :
5

I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.

Carmen M.  |  Premières impressions 
Évaluation :
5

Great experience with U-haul.

Jerry W.  |  Expérience générale 
Évaluation :
5

I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.

Jodie W.  |  Expérience générale 
Évaluation :
5

Shane went above and beyond during our move - excellent customer service. We thank him.

deardra c.  |  Premières impressions 
Évaluation :
5

Service in bell rose was excellent,, new equipment,, highly reccomend

Vito P.  |  Premières impressions 
Évaluation :
5

Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.

DAISY R.  |  Expérience générale 
Évaluation :
5

My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.

david e.  |  Premières impressions 
Évaluation :
5

Outstanding customer sercice. The staff is very helpful.

keosha t.  |  Premières impressions 
Évaluation :
5

the site is well attended, the emmployees very respectful and attentive to customer needs.

John S.  |  Expérience générale 
Évaluation :
5

Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time

Jiby G.  |  Premières impressions 
Évaluation :
3

Aucun

RAYMOND J.  |  Expérience générale 
Évaluation :
4

Everett the manager was very helpful, thank you once again

Edward F.  |  Premières impressions 
Évaluation :
5

Great customer service,

maurice n.  |  Premières impressions 
Évaluation :
4

I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.

Christopher M.  |  Expérience générale 
Évaluation :
4

Staff was friendly and helpful

EVET S.  |  Expérience générale 
Évaluation :
5

Staff were helpful

RONALD J.  |  Expérience générale 
Évaluation :
5

Convenient,clean ,organized employees extremely helpful and professional.

Kimberly H.  |  Expérience générale 
Évaluation :
1

I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger "Everett" said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info

Vincent P.  |  Expérience générale 
Évaluation :
1

Boxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.

EMILY L.  |  Expérience générale 
Évaluation :
4

Good service

Amandeep S.  |  Expérience générale 
Évaluation :
5

Staff always provide quality service although they appeared understaffed.

Abel A.  |  Expérience générale 
Évaluation :
5

General Manager Mauri and her staff were awesome and I did observe as they gave myself and others excellent customer service at the Bellrose Location in Queens New York. Please commend GM Mauri.

Sheener B.  |  Expérience générale 
Évaluation :
3

Customer service was VERY slow. I waited in line behind 1 customer for 30mins. because there was 1 person at the counter and 4 people were behind me. A staff member helped one person and disappeared.

Justine M.  |  Expérience générale 
Non reviews have been submitted for this location.

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