Customer Reviews for U-Haul Moving & Storage of Bellerose

5 103 évaluations

251-37 Jericho Tpke   Bellerose, NY 11426
(At Little Neck Parkway)

(718) 347-4182

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(718) 347-4182

251-37 Jericho Tpke
Bellerose, NY 11426
(At Little Neck Parkway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

this place is horrible. the staff are rude and completely not helpful. they just spend their time ignoring customers and hanging out and talking to each other. communication is non-existent. after thinking my payments were automatically being taken, come to find out that my items were sold in an auction following ZERO communication. so, you sold a sick woman with cancer's childhood possessions from her dead family at an auction without contacting her. nice job you disgusting people. oh, but they did contact me before selling my stuff to inform me that all of my belonging were destroyed in a flood. make sense of that.

Corine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELLD B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIMMYRANDOLPH K. 
Évaluation :
5

I think this was the best truck rental experience that we ever had! Quick service, modern technology, friendly staff! Merci.

RICHARD H. 
Évaluation :
5

The person who handled my reservation was great. She even provided my insight with a problem I had with a previous reservation. The only improvement I think of is having more trucks so more people could be served.

SEAN G. 
Évaluation :
3

The front desk person when picking up the trailer kept sighing and seemed like they didn't want to be there. Their name was Rebecca Franco and their name tag claimed that they were the owner. Horrible owner if the name tag was true.

RAUL JR M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

OSSIEL JR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DHARMINDER S. 
Évaluation :
5

Only the Seats were dirty had to get plastic to cover them. The agent's were very kind & professional Know, and did there job in that manner. I would rent from them again. I would also tell others of there good work.

CYNTHIA I. 
Évaluation :
4

Good doing business. Have been renting from this branch & will rent again.

GERONIMOSAN GABR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael h.  |  Premières impressions 
Évaluation :
5

Nothing!

DELORIS N. 
Évaluation :
5

Satisfied

CAMILLO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABIHA S. 
Évaluation :
5

Thank you for offering a reasonably priced rental for a local move.

PATRICKE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTTO S. 
Évaluation :
5

The employee Cori, omg, you need more employees like her. She's nice, professional and very knowledgeable.

DELORIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOVONNA M. 
Évaluation :
4

Unfortunately some of the tools were not readily available due to customers not returning the merchandise but the staff was very friendly and worked with me as beat they could

HECTOR III R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZANGELICA S. 
Évaluation :
3

When a customer uses your app for 24/7 truck share don't force them to wait for the location to open. Make sure the truck they are renting had working wipers and the steering linkage is not so shot that it is a constant battle to keep the trunk in a lane of the road. The manager was able to make sure I got out of there with a truck to do my move.

TODD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor S. 
Évaluation :
4

The vehicle was extremely old and should not be in service.

Rudolph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

U-haul is a great company serve a community with attention and love.

SOPHIA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arkene H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DHARMINDER S. 
Évaluation :
1

7am reservation…workers didn't open the store until 8am. Insanely unprofessional

Joseph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEALEXANDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DHARMINDER S. 
Évaluation :
5

Thanks for your help

MOHAMMEDSALAH Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Z. 
Évaluation :
2

I reserved a A pickup truck and trailer. When i arrived, as soon as i got there i was asked my age. I told the lady my age. The lady explained to me that i had to be 30 years old to rent what i already reserved online. Mind you this is not my first time at this location nor have i ever met this lady. I had To call uhal for them to reschedule me somewhere else. They explained how i needed To only be 18 years old. I went back their told them and they gave me the truck with a attitude. Also made me put extra contact information that i never did before.

KENLYJEAN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAI YAN W. 
Évaluation :
3

Locaton great. Staff not so good. Man behind desk was super nice, but gave wrong information. He said I'd get refunded for unopened bags of blankets. He said my credit will come on email with my gas credit. The girl who cleaned trucks was rude and not wanting to give time of day. She didn't stop what she was doing to talk with us and make us feel welcome with our questions. She gave me a nasty stare like she wanted to scare me away. She answered, but as if she was very annoyed. Every question asked you could tell she was not happy. It was like trying to pry out information. I think we may have interrupted her conversation with whoever was hanging out with her in his own truck parked next to her with his window open chatting with her while she was cleaning the truck in front of us. Because of her, I wouldn't want to go back to this location. Only reason to go back would be convenience of location.

Christine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Slobodan S. 
Évaluation :
5

Very happy

ZUZANA M. 
Évaluation :
3

It was a horrible Uhaul experience. I originally reserved a 10 foot at 120 th ave 99 cent store location in queens NY. Service was horrible, they did not have the truck. I reserved, they didn't even try to help me book another. I Called Uhaul, on hold for over an hour, went to 3 different locations. No one had a truck. Had to go to location in another borough which was the Jericho location. Finally got a truck but did not have the two hand trucks I also reserved. I had movers on stand by that I had to pay. It was a horrible experience. Uhaul needs to do better.

KIM M. 
Évaluation :
1

Scheduled a trailer rental for 11/1/2021, at 7: 00 am, from the Bellerose location . No one showed up until 8:30 am. Finial had my trailer at 9:00 am over 2 hours late. ( Had a 8 hour ride in front of me) Returned the trailer on 11/1/2021 at 7:15 pm to the same location. There were two employees in the store, thru the crack in the door they said they were closed and made no effort to help me return the trailer. I dropped the trailer myself in front of the building and left. I don't know how U-Haul is still in business. Why do you rent trailers if you don't consider the customers with any value? This experience shows a complete lack of integrity by your employees. There is no leadership or supervision. Its not my job to manage your business. When you call customer service it takes them a ½ hour to pickup the phone, then they are completely useless as well. I have never seen such a complete breakdown with such a large size company. FYI, there were 5 other customers in front of the building this morning at 7:00 am besides me.

Robert N. 
Évaluation :
4

i extended my truck made the payments upfront and show o still owe money

VIJI J. 
Évaluation :
4

Customer service is really bad the lady over there not at all polite service oriented an not helpful

JIBIMON D. 
Évaluation :
4

I reserved a van a week in advance. However, when I got there, David told me that van wasn't available (either because they lost the key or because one of the tires had a problem). There were no other vans available so I had to take a larger, clunky trunk. I didn't want the truck but I had no choice.

HOOMAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BELINDAF L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAQARAHMAD M. 
Évaluation :
4

The battery in the truck we rented died as soon as we got to our first location

Annemarie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fenu M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAULCHAVES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANM S. 
Évaluation :
5

Great service!!!

AMBROSE B. 
Évaluation :
5

Jasmine is an asset to U-Haul the way she handles the customers and gets people in and out with a smile she is wonderful!!

THOMASM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVINST GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIOS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ameer T. 
Évaluation :
5

better staffing in the morning, prefer to have staff go over rental as mine had issues. left tail signal wasn't working and the front left signal was falling out. only found out after driving to location.

Chris M. 
Évaluation :
5

I was greeted by owner of this facility. She answered all my questions and I received a clean truck. Upon returning the truck, I saw that staff immediately started cleaning the truck to make it available for next client.

ahsan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVENPHILLIP G. 
Évaluation :
5

The truck had about 80k miles which I understand. But buttons felt loose steering wheel was beat up as well as the driver side seats. But it got the job down drove 300 miles back and fourth.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYCEK M L. 
Évaluation :
1

Entered at 1105am on 10/23/21. ONLY (1) female working. She was smoking weed behind my truck as she had heavy odor. She told me my truck had No Gas and theres no Staff so she cant leave to fill it up. She made me wait til 1155am hours. I tried to self-inspect my vehicle and the website said the Link Expired. Thats how long she took to give me my rental. Check cameras. I waited like an asshole for 50min so she can pass a Mop in the floor in 5 seconds. She told me dont worry about the self inspection, when u return the truck - hopefully shes not there - just tell them to Log You In. I returned the car to Mr. Lawrence at 710pm and could not self inspect the car a because i wasnt send the link in the morning because she didnt know to resend me the link. Hands down the most unprofessional experience i have ever had with U-Haul. Check my record. This should be my 5th time. A manager needs to he accountable and reprimanded. Completely unacceptable practices. WILL RIVERA 718-415-4023 !

WILLIAMJ R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASCELLESK A. 
Évaluation :
5

customer service was excellent

JONASW G. 
Évaluation :
2

Get plumbing fixed. Better customer service People with knowledge

antony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDORLEY V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HAKAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lino R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DG K. 
Évaluation :
5

I'm completely satisfied

KHAMENDRA B. 
Évaluation :
4

Was over charged. Sent email for refund. The online/app experience is frustrating.

richard T. 
Évaluation :
5

To be honest the windshield was filthy on the inside it needed to be washed on the outside but besides that it was a good service.

RIVENSTHONPAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Had to wait 15 minutes for someone to take my info

John S. 
Évaluation :
5

Convenient, reliable and quick!

WILLIAMJAMES S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
1

Have equipment ready and available

wendy P. 
Évaluation :
3

Right rear indicator as not working that made it unsafe to drive. Also 105 $for 3 hours doing only 33 miles price is ridiculous .

minott W. 
Évaluation :
1

I was incorrectly charged for fuel when I returned the vehicle with more than what I used for the trip. I was charged for 8 gallons for a 24mile trip! and a 30 $surcharge on top of that because they said I returned it with less than 1/4 tank, which was not true!. Good thing I kept the gas receipt. I had to call Uhaul corporate for a refund.

CV A. 
Évaluation :
3

Truck was very old and falling apart. The packing tape on the windshield didn't keep out the rain. The transmission had trouble finding second gear. The AC was broken.

WILLIAMIRA F. 
Évaluation :
5

N/a

Tania W. 
Évaluation :
3

Black female customer representative was rude. Seems like she didn't want to be work. The only reason forAverage rating is because of the rude representative. Another reason was , I had booked a dolly rental and they didn't have any.

SURAJ S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARVINDERS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHELMARITZAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANGAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMADA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUNICEMARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DHARMINDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDE C. 
Évaluation :
3

Overall good

Samuel P. 
Évaluation :
5

The guy who helped me was aces,great job

DARRENMICHAEL S. 
Évaluation :
5

The young lady that took care of me was knowledgeable and very nice

CARMEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kopram B. 
Évaluation :
5

I didn't catch the name of the young lady there Saturday afternoon but she was AWESOME and super helpful. It was hectic but she handled everything with a smile and a great attitude

TAMISHA J. 
Évaluation :
4

The staff is knowledgeable and personable. I was met a greeting and provided solid customer service. The equipment lot could be cleaner. All in all I was well served and my experience was a good one.

Glenn N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIRANJANSANKALCH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASKIA N. 
Évaluation :
5

Jasmine, the general manager, was great! She checked us in and was still there when we returned w/ the van in the early evening. She went out of her way to make sure everything was taken care of for us. We would return to this location just because she works there!

STEVENP D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cristina B. 
Évaluation :
5

Location was great. Convenient location. Staff was courteous and attentive. Bathroom was super clean. Only drawback is that we could not do a one way trip. Big bummer! They insisted we had to bring truck back the next day which was a pain and incurred more $ per the extra additional miles especially as we were over 1,5 hours away on the LIE but overall good experience

CHRISTOPHERJOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENSIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ming X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY M.  |  Premières impressions 
Évaluation :
5

Merci

latoya j.  |  Expérience générale 
Évaluation :
4

Everything went well

John f M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene J.  |  Expérience générale 
Évaluation :
5

Great employees and very quick and efficient. Detail oriented as well.

nicole i.  |  Premières impressions 
Évaluation :
5

I was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.

Shawntea W.  |  Premières impressions 
Évaluation :
1

The access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.

Emma A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherian G.  |  Premières impressions 
Évaluation :
5

The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I'd hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.

Laura B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMARIS B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH W.  |  Premières impressions 
Évaluation :
5

The manager was awesome.

Robert D.  |  Premières impressions 
Évaluation :
5

Very good

Glenford N.  |  Premières impressions 
Évaluation :
5

Outstanding customer sercice. The staff is very helpful.

keosha t.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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