Customer Reviews for U-Haul Moving & Storage of Belmont

Évaluation :

5

Good truck and staff.

Évaluation :

5

Staff is friendly and knowledgeable.

Évaluation :

5

Attendant was friendly & offered clear instructions. Pick up & drop off was easy & efficient. Very grateful this stress-free experience.

Évaluation :

5

The receptionist was very professional and friendly. Everyone was extremely friendly and helpful.

Évaluation :

1

The 10' truck rental reports that I used it for 9 miles, and that is correct. I added 0,8 gallons of gas and still have the receipt. But U-Haul insists that I pay for 2 gallons of gas. The store manager was “sure” that they could not have made a mistake. So 2,8 gallons of gas for 9 miles :-).

Évaluation :

5

This facility is by far the cleanest facility I've been to. The staff were very knowledgeable and professional.

Évaluation :

1

Terrible truck , very dirty they charge extra for after hours drop off

Évaluation :

4

All around perfect except for the mpg of the vans (would prefer better fuel economy). Merci!

Évaluation :

5

Thank you for your great service!

Évaluation :

5

Super easy

Évaluation :

4

Inside back was dirty so had to sweep before loading my stuff

Évaluation :

5

A+

Évaluation :

1

I got stuck 3 times with no battery ,I lost a lot of money,the manager at the Belmont location was rude and not helpful,he told me that I had to deal with the problem,I asked him if the trucks are well mainted,he got mad at me

Évaluation :

5

Great staff, patient and professional

Évaluation :

5

Excellent for pick up rental truck

Évaluation :

5

A great vehicle, made the move so easy! The staff at pick up and return were very friendly, professional and made the process extremely easy!!

Évaluation :

5

Easy to get into and out of!

Évaluation :

3

Ok

Évaluation :

1

I was charged for almost $11 for fuel while I drove the truck for about 8 miles round trip. The bar of gas on the paper wasn't really set correctly before I take the truck and my mistake I didn't pay attention to it.

Évaluation :

5

Customer service was excellent. Everyone on the staff was extremely kind and helpful. Would highly recommend this location to anyone based on the incredible service I received

Évaluation :

5

Great service

Évaluation :

1

Rodick Jons the geee m, rude person and he used a card that did not have authorization to use her card to charge for me. She repeatedly asked them to remove her card from the account and they ignored it. Will file a lawsuit against them this coming week. WILL NOT RECOMMEND TO ANYONE.

Évaluation :

5

Rien

Évaluation :

5

The staff was very friendly. Everything worked out great!

Évaluation :

5

EXCELENTE SERVICIO

Évaluation :

5

Very nice location!

Évaluation :

4

The lower portion of the passenger side mirror was broken and it wasn't mentioned on my contract and I didn't notice it until I left the rental center.

Évaluation :

5

Front desk clerk was really easy to deal with

Évaluation :

3

All was good

Évaluation :

5

Friendly and knowledgeable staff. The process was easy and quick for both rental and return.

Évaluation :

5

Very professional and pleasing customer service people....well done and I'll be back!

Évaluation :

3

Better communication with customers. Everything was going fine until an eAlert popped up. Instead of assisting with the issue, the person gave me a print out and asked me to call the number and work it out. This delayed me from accepting the new truck and moving forward with my day. This could have easily been processed quicker by being able to tell me what the issue was and allowing me an opportunity to pay for what I owed. I had to go to my email and check my SPAM folder and locate the email alerting me of the issue. I did this on my own because the phone call would have taken another 45 minutes due to an operator being available. I was not the only one experiencing this issue. and the customer service agents were not helpful, they just kept saying, "I'm not sure what it is but you can call the number on this sheet and they can help you" This is not customer service but more of a hassle. I simply paid my fee that would have been paid previously if a phone call had been made instead of an email because emails can be lost in spam or trash due to system protections on servers. Very frustrating since there are Customer Service Agents already assisting you.

Évaluation :

1

I made a reservation for a 5x9 trailer. When I got there they said they didn't have any. There were 3 on the lot but they were out of use. I settled for a 4x9 which wasn't big enough for what I needed it for. I was very disappointed with my experience and most likely won't be back.

Évaluation :

5

Great service

Évaluation :

5

Nothing everything was good.

Évaluation :

5

Wonderful staff! Well organized. 2nd rental from this location and always wonderful!

Évaluation :

5

Keep it up!! All is good!! Bob

Évaluation :

2

I requested about $100 worth of rental equipment a month ago when I made my reservation and there was no equipment available, which made my move very difficult. Though this location is one of the only ones with large trucks, each time I go either my vehicle isn't available and I have to get another or the vehicle is parked behind other trucks and is inaccessible. This location causes undue stress to an already stress inducing activity, such as moving is, and doesn't help with the overall experience. They could stand to do better. And to top it off the app barely works when returning vehicles. Not this location's fault but just an added annoyance to the entire experience.

Évaluation :

5

Awesome experience overall. Friendly and helpful

Évaluation :

4

Cleanliness fine, but truck automatic transmission was ‘squirrelly', sometimes didn't upshift when it should have (light load, 50+ mph). But I got my job done, wasn't that serious. And price is right

Évaluation :

4

Customer service agent was very accommodating and nice, much appreciated.

Évaluation :

5

Only problem was they didn't seem to check in the vehicle right away so I got a call saying I needed to return it about 6 hours after I had already done so. But otherwise great experience.

Évaluation :

5

The people who run this location are amazing. Very friendly, organized and customer focused. The U-Haul Moving Van was a piece of junk. Air conditioning wasn't working, manual windows, and door locks, no backup camera, very loud interior. All these issues are not the fault of the location. U-Haul needs to invest in higher quality vans.

Évaluation :

5

Thank you for helping with my move!

Évaluation :

3

My truck had major electrical issues for being brand new. It broke down in someone's driveway and I had to wait an hour for a guy to come wiggle the battery. Ridiculous experience, was not fast or reliable.

Évaluation :

5

Just was not satisfied about the info on the size of the back door on the 26' moving van I needed 7'x7' and the agent said it was 7'x7' and it's 6'10" not 7'

Évaluation :

5

Staff (Raiden Thien-Jones) was really nice and very helpful

Évaluation :

5

Belmont UHAUL experience is better than other locations.

Évaluation :

1

The agent tried to charge me extra for dropping off the vehicle when no location was designated I will never use uhaul again

Évaluation :

4

Only negative was rat poison spilled in my unit and got over some things. The stairs were also very dirty

Évaluation :

5

Very organized and friendly staff. The only thing that I would say was confusing was where to find the key drop off. Other than that I would reccomend this location. I will be using this location in the future!

Évaluation :

4

Your drop off team was so amazing and helpful thank you!

Évaluation :

5

Service was great. No improvements needed.

Évaluation :

2

Hire people who know what they're doing and who actually care about their jobs.

Évaluation :

1

the woman behind the counter was extremely rude and gave zero F to any of my concerns and questions. even the way she greeted me was angry. I'm frendly with everyone so I'm pretty sure that wasn't me. I asked her what was my recourse now that the hired movers had canceled and she said it is not uhaul. I asked how I I get my money back and she kept repeating it has nothing to do with uhaul. which later I found out was not true. I had to call uhaul and cancel the movers I booked through uhaul to get my money back. very quickly she got impatient with me and started raising her voice. told me I didn't want to be helped so she wasn't going to waste her energy on me which was insulting. I was simply asking her for a phone number. she ended up giving me the wrong number and throwing me into a loop and I'm 100 % positive she did that on purpose. she was rude, inconsiderate and evil.

Évaluation :

5

Happy

Évaluation :

2

I received a truck that was completely out of gas. The truck hood wasn't latched so when we hit a bump on the freeway the hood flew open.

Évaluation :

5

They guy who installed my hitch was awesome. Good attitude, was fast, will recommend.

Évaluation :

5

Great service

Évaluation :

5

I had an absolutely flawless experience here, and would recommend this facility in a second!

Évaluation :

5

Alex VERY helpful and patient.

Évaluation :

2

Staff is a group of kids who doesn't seem to give a crap about customer service , Every time i went into office to talk about a bill etc ; information was out in the computer wrong , I was also charged a late fee without any email or call , (which they finally got right in file the third visit i had in two years ) until it was already charged , not knowing that my card had declined the day of my bill . Just overall bad experience ,

Évaluation :

5

Very friendly staff!!! Keep it up...

Évaluation :

4

We purchased locks from u-haul for the storage unit that suddenly got jammed one day and stopped working. We did not get any help from the u-haul staff and had to arrange a locksmith to break the lock and get new ones.

Évaluation :

5

The cleanest and nicest storage facility I have been to. Staff is friendly. Parking can get tricky and if you don't pay attention, you could get blocked in at the loading ramp due to truck drop offs. Just be aware.

Évaluation :

5

Mrs Jos Barroso was very, helpful, professional, and friendly, my experience was pleasant. Thanks Mrs Barroso.

Évaluation :

5

The staff gets a gold star especially on oct 14th

Évaluation :

4

Very helpful staff.

Évaluation :

5

Just wish the elevator didn’t take so long to get fixed

Évaluation :

5

Great facility. All the staff were great! Clean, well lit, easily accessible. Great experience!

Évaluation :

5

Nice location. Easy access. Staff courteous.

Évaluation :

5

Easy check in. Staff member took the time to take us in to see the unit & to show us how to use access card.

Évaluation :

5

Staff courteous and knowledgeable.

Évaluation :

5

Zeher gut!!!

Évaluation :

2

It was almost impossible to get ahold of a actual person onsite. I closed out my unit with a rep on the 1800 number. Was explained the $40 fee for not turning the access card in to the office. But still had to call a second time because I got a bill emailed to me for the charges for the next month.

Évaluation :

5

Staff was very helpful

Évaluation :

2

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn't live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn't stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn't even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn't have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn't question the size of the unit she recommended, but the contents wouldn't fit so they had to get me another one which was I've $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

Évaluation :

3

I needed a storage space. Only 2nd floor units were available and no elevator. I would have had to carry everything (too heavy) up a narrow cement staircase. Not acceptable.

Évaluation :

5

Very professional and helpful staff, clean and convenient storage location. Very positive rental experience, would not hesitate to recommend or use again.

Évaluation :

1

Elevator wasn't working and it wasn't mentioned online

Évaluation :

1

When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.

Évaluation :

5

Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you . Best, Patricia Pouncey

Évaluation :

2

No comment

Évaluation :

5

In the last few years all services have improved a great deal. thank you.

Évaluation :

5

What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.

Évaluation :

5

Great staff - very helpful 😃

Évaluation :

5

Good service

Évaluation :

5

Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!

Évaluation :

5

Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You's go out to manager and staff, you all made it easy.

Évaluation :

5

I'll be speaking to the Manager on Monday.

Évaluation :

5

Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Merci.

Évaluation :

1

Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.

Évaluation :

5

Very professional

Évaluation :

2

The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.

Évaluation :

3

It was a good experience.

Évaluation :

3

-

Évaluation :

4

Friendly and competent people!

Évaluation :

5

Everything was great. Just wish access was available for longer than business hours.

Évaluation :

4

I needed access to my storage beyond business hours. I managed but would have liked longer hours.

Évaluation :

5

Helpful employees, very accessible facility.

Évaluation :

3

Thanks

Évaluation :

3

I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

1

Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.

Évaluation :

5

Great people.

Évaluation :

3

The staff was great and very helpful. I rate them 5*. The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.

Évaluation :

5

It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn't have to pay the entire month.

Évaluation :

5

Good storage reasonable price.

Évaluation :

5

These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!

Évaluation :

3

On one visit, the elevator was not functioning, requiring approximately one hour to address. On another visit the loading dock was blocked for about one hour. Cost to me about $300 total.

Évaluation :

1

Horrible experience. Wrong inventory and store hours on website, employees and managers not trained, no phone at the Belmont location. No importance given to costumer satisfaction.

Évaluation :

3

i rented Uhaul storage since 2009 and moved out 2 days ago. Half of my valuable stuffs damaged with water cuz of broken pipe Uhaul failed to informed me and just noticed it few months ago.