Évaluations des clients U-Haul Moving & Storage of Belmont

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Belmont

Cote générale :

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RICKY L.
Évaluation :

Le client n'a pas laissé de commentaire.

HASAN K.
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NONE

ALAN H.
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I never got my final receipt emailed to me.

ROBERT D.
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Truck had a few dents that I had to record and upload pictures for (didn't seem to be already recorded in the checkout) form. Other than that, the whole rental experience was excellent. Great staff, well-stocked store, very professional and friendly service. Great location. EZ access. Well organized. Asset to neighborhood!

Nicholas L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jon M.
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It was easy and efficient.

josh O.
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I am also requesting to be reimbursed for the gas I used to drive from millbrae to Belmont because the drop off was supposed to be in millbrae

PHILIP B.
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U GUYS WERE ABSOLUTELY GREAT,FROM START TO FINISH AND I WILL DEFINITELY BE BACK THANK U ALL FOR A GREAT EXPERIENCE

Dan B.
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Le client n'a pas laissé de commentaire.

Benjamin H.
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My truck was blocked in and it was unclear in the interface how to request the vehicle are the front of the line. It was also unclear where the key drop box was

NARASIMHAN R.
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Le client n'a pas laissé de commentaire.

James C.
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The crew were very competent and quick to get trailer attached and off at time of return.

Siddharth N.
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The associate at the counter should be more professional. She did not provide info on how to get access to the uhaul truck after we made the payment. We had to ask another associate for help.

Randy A.
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I wasn't aware that moving pads needed to be folded upon return. Would be nice for person checking the vehicle out to mention.

Mike R.
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Nothing... i especially love the easy drop off with email receipt.

Lavon J.
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Wilbur is an excellent addition to you team. He is professional and know customer service. I would definitely recommend this u-haul location.

Michael H.
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More available choices in trailers.

RON D.
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Le client n'a pas laissé de commentaire.

Todd Charles P.
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You overcharged me. The starting mileage should have been 8291 not 8219. I doubt I could have driven 83 miles and returned the truck within an hour.

MARTIN I.
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Excellent experience. Easy in. Easy out. Best price actually save me some $$. Will be doing business with again. Only concern was the check in app didn't work as expected.other than that, it was a pleasant experience

Richard C.
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Le client n'a pas laissé de commentaire.

BRIAN C.
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Everything went perfectly truck ran great. Thank you

Daniel S.
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Israel took good care of me, and helped me with my first time towing a motorcycle trailer. The only thing that I think the trailers can be improved on is the surface itself. I rented it on a rainy day, which made loading and unloading the motorcycle very sketchy. Besides that, easy and smooth transaction. Thank you!

THEOPHILE G.
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quick and straight forward

Dapeng J.
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can't find the hole to fill gas. the slot to return the keys is very hard to find!

Ehsan H.
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I booked the truck with the phone app to make it a contactless option. I however found that the truck assigned to me is blocked behind multiple rows of other trucks at the very end of garage. I thus ended up going through the whole process again in store and wasting half an hour in line and and then waiting more for the equipment to be delivered to the new truck.

THIARA C.
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Le client n'a pas laissé de commentaire.

RAN Z.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Christopher Kar C.
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Le client n'a pas laissé de commentaire.

Wilbur Gene W.
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During initial contact, let customers know that they must return vehicles in the yard next to the office.

MEHMET K.
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I didn't get what i order ! I have told go to pick up 17 ft truck and got 10 ft instead and store didn't even compensate second trip i had to take.

Fernando G.
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Helpful staff everything was smooth.

STORM L.
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Friendly, fast, efficient service. Another great U-Haul experience!

GLADYS S.
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Le client n'a pas laissé de commentaire.

LARAEA F.
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Better services

Wichian R.
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Le client n'a pas laissé de commentaire.

MANUEL R.
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Awesome customer service by Alejandra Perez and all her other co-workers that helped with the equipment!

Lawrence H.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

IVANV L.
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I'm thoroughly disappointed with my experience here. To start with, I rented a dolly online which was never present in the truck. When I tried to return the truck, the automatic drop off process said I drove close to 27000 miles whereas I drove 27 miles. The name on the dropoff form was wrong too. We contacted customer service then and resolved it so we were charged only for 27miles without the dolly charge ($79.18). Later I see I was sent 2 equipment contracts in my email. They charged me an extra time. It's not even in my name and is an extra charge of $134.68. I went onsite to resolve this but they didn't have any concrete answers. They asked me to wait for 3-5 business days and call the manager is it's still not resolved. I still see that unexplained transaction and have tried called the manager atleast 10 times. Left a voicemail too. But still NO RESPONSE from them.

DANIEL N.
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Seems to run smoothly, can't think of anything that should be changed.

GEORGE D.
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Le client n'a pas laissé de commentaire.

VAMSI K.
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Overcharged me for fuel even after I filled up the truck before returning.

Douglas R.
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Le client n'a pas laissé de commentaire.

MARCIA S.
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Delivery on your contracted service. After 40 years of utilizing your services we will NEVER EVER again use UHAUL.

ANTOINE A.
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Le client n'a pas laissé de commentaire.

ALEX F.
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Le client n'a pas laissé de commentaire.

David S.
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No need for second phone number and e- mail address. Slows down process

Jason S.
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I paid for a dolly but discovered once I got to my move that there wasn't one. Was charged extra for gas, though I filled it over the amount in the vehicle when I picked it up.

Ryan S.
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Great service, and the mobile check in/out was super easy! However on return after hours, 3 trucks had parked in the equipment return lane and blocked the entrance, despite there being ample parking on the side of the lot. It might be nice to make clearer to people that they should not park in the equipment return lanes after hours since it can block the entrance.

Lewis B.
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The online checkin went well. Picking up the truck was very quick. Very satisfied.

Liza C.
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Well above other haul experience

RAZ S.
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Le client n'a pas laissé de commentaire.

MARCIO S.
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The touchless truck check-out and check-in are great ideas for these crazy times we're living. Streamlining the rental process with the use of technology was a great step ahead of the competition. Congratulations!

Chelsea L.
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Le client n'a pas laissé de commentaire.

PAUL JEROME S.
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Access elevator was out of service. I was not informed of this before hand and spent over 4 hours moving my belongings up 3 flights of stairs.

JAMES W.
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Le client n'a pas laissé de commentaire.

Dan D.
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Le client n'a pas laissé de commentaire.

LARRYANN P.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Contactless pickup like Enterprise's Emerald Aisle. More reasonable fee's for not folding blankets ($25 if left unfolded while it's only $10 to rent) Option to pay for gas refill upfront.

Robert L.
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I was overcharged, and charged twice for the same thing. I clicked that the truck wasn't clean in the return process because the outside of the truck was filthy, and I WAS CHARGED 25 DOLLARS FOR IT. Please make it more clear that when making choices, that there would be a charge.

Judith Ebony T.
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all the team! miya, jocelyn and the guys are great!!

Robert D.
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the whole process was great thank you

Vadim M.
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Le client n'a pas laissé de commentaire.

Neil A.
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Do not let the customer come in to this uhaul branch. Ever!!!!

Andrew C.
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Good as usual

VICKI K.
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Le client n'a pas laissé de commentaire.

Hector E.
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I had reserved my rental in advanced with specific equipment. When I went for the pickup, the dolly I requested to rent was not available. This made my move difficult. Next time if the rental equipment is not available, call the customer ahead of time so he or she can make accommodations.

alahyar M.
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Le client n'a pas laissé de commentaire.

Calvin K.
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Overall experience is phenomenal!

Raymond H.
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Le client n'a pas laissé de commentaire.

Mitchell N.
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The trailer I rented was well used but clean and in condition mechanically. The rental rate was less than I was expecting. The staff in Belmont California are ver professional and thorough. What more could you ask for!

michael david E.
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Le client n'a pas laissé de commentaire.

lilianna B.
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I have never had this horrible experience with any company in my life. Declined to give us our truck as per contract, my wife and I had the worst week of our lives since we had to settle for a smaller van and move other stuff in our cars. Customer care and on-site staff were not helpful at all as they kept pointing me to talk to different departments. If our friends and family woudnt have helped, we were prepared to keep our furniture on the streets.

ANDREW S.
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Le client n'a pas laissé de commentaire.

Mark C.
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Le client n'a pas laissé de commentaire.

JONATHAN T.
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Le client n'a pas laissé de commentaire.

Robert D.
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the whole process went great. thank you

DEREK F.
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Windows were dirty. Could use a wash... Case Closed....

ADRIAN L.
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Le client n'a pas laissé de commentaire.

H S.
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Great customer service at counter!

karkada A.
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the van engine light was on and apparently it was a known - it would help if the customer is notified of this earlier. . also it would've helped if the customer was provided with a detailed breakdown at the beginning. I did not expect some random GALLON charge being applied in the final receipt. This may be known to all but i was a first time customer.

ALEJANDRO V.
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Le client n'a pas laissé de commentaire.

julio C.
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The drop in key is hidden. It took us a long time to find it and we were in a hurry to go to work,

Alvin G.
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Easy as 123

Pablo S.
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The overall service was very good. The van size seemed a bit smaller than the description though.

William C.
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Very professional and well trained staff members. Easy

Christian Anthon M.
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Billing..ease call me by charge for $25?? And from $19.99 for 2 days n paid so much $355

jake D.
Évaluation :

There seems to be a disconnect between the booking/sales department and the location staff. I was told on the phone during reservation that I could set up additional days after my initial booking. When I got to the location I was informed otherwise. The real problem was the lack in customer service and blatantly rude staff. I was accused of not understanding what I reserved and told if I really wanted multiple days I should of reserved the truck weeks in advance. That would be fine if I was informed any of this on the sales call. The manager when on to say he was nervous to rent me the truck because he thought I wouldn't bring it back. The customer service reps all started barking at me at once when I informed them I was giving bad info the phone. Zero customer service and rude unwarranted attitudes from all staff including the manager on shift. I left feeling very disrespected.

Colleen K.
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Friendlier staff

SHAWN S.
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Le client n'a pas laissé de commentaire.

PAUL W.
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Very friendly and took very little time to get me going in the truck. Return took less than two minutes.

DAVID W.
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I completed the online check in but no one was outside to complete the process. I still had to go inside and wait 20 minutes while they pulled up my order and had me swipe my credit card?? This was all done online to avert this unnecessary COVID risk!!! Frustrating as all!!!

Mohamed aly Goma A.
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The customer service reps are so rude and not clear.

FERNANDO M.
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Le client n'a pas laissé de commentaire.

Kapur S.
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Le client n'a pas laissé de commentaire.

Ralph C.
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Windshield & mirrors dirty.

CHRISTOPHER O.
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Le client n'a pas laissé de commentaire.

Travis P.
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Le client n'a pas laissé de commentaire.

Brendan M.
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Quick and professional

JESS A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

James L. | Expérience générale |
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When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.

PATRICIA P. | Online Move In |
Évaluation :

Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏. Best, Patricia Pouncey

Valina S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LAWRENCE J. | Expérience générale |
Évaluation :

No comment

paulette g. | Expérience générale |
Évaluation :

In the last few years all services have improved a great deal. thank you.

Regina M. | Expérience générale |
Évaluation :

What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.

Rebecca C. | Premières impressions |
Évaluation :

Great staff - very helpful 😃

Sarah J. | Expérience générale |
Évaluation :

Good service

uru p. | Premières impressions |
Évaluation :

Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!

Karl S. | Expérience générale |
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Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.

matthew t. | Expérience générale |
Évaluation :

I'll be speaking to the Manager on Monday.

Della N. | Expérience générale |
Évaluation :

Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Thank you.

Kevin M. | Expérience générale |
Évaluation :

Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.

mier c. | Premières impressions |
Évaluation :

Very professional

Kent V. | Expérience générale |
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The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.

Thomas V. | Premières impressions |
Évaluation :

It was a good experience.

CHARLES C. | Premières impressions |
Évaluation :

-

brian m. | Premières impressions |
Évaluation :

Friendly and competent people!

Ankush B. | Expérience générale |
Évaluation :

Everything was great. Just wish access was available for longer than business hours.

Feliz M. | Expérience générale |
Évaluation :

I needed access to my storage beyond business hours. I managed but would have liked longer hours.

Zachary M. | Premières impressions |
Évaluation :

Helpful employees, very accessible facility.

Mohamed E. | Expérience générale |
Évaluation :

Thanks

john k. | Expérience générale |
Évaluation :

I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme

Mohamed E. | Premières impressions |
Évaluation :

Very helpful and friendly staff.

grant s. | Expérience générale |
Évaluation :

Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.

Walter C. | Expérience générale |
Évaluation :

Great people.

Ankush B. | Réservation |
Évaluation :

The staff was great and very helpful. I rate them 5*. The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.

TRUDY V. | Expérience générale |
Évaluation :

It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn’t have to pay the entire month.

MICHAEL G. | Expérience générale |
Évaluation :

Good storage reasonable price.

Laura N. | Réservation |
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These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!

dan p. | Expérience générale |
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On one visit, the elevator was not functioning, requiring approximately one hour to address. On another visit the loading dock was blocked for about one hour. Cost to me about $300 total.

Pablo S. | Réservation |
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Horrible experience. Wrong inventory and store hours on website, employees and managers not trained, no phone at the Belmont location. No importance given to costumer satisfaction.

MARI BETH O. | Expérience générale |
Évaluation :

i rented Uhaul storage since 2009 and moved out 2 days ago. Half of my valuable stuffs damaged with water cuz of broken pipe Uhaul failed to informed me and just noticed it few months ago.

carol s. | Réservation |
Évaluation :

Made reservation over phone and I was told a storage unit would be available when I got there they didn't have any storage unit available. And no reason was given as to why no unit was available.

Non reviews have been submitted for this location.

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