Customer Reviews for U-Haul Moving & Storage of Bismarck

Évaluation :

5

Kyle and his team are great. Thanks for all.your help. -Laz

Évaluation :

1

I am being charged extremely higher than what my reservation quoted

Évaluation :

5

Staff was knowledgeable and efficient, with a sense of humor as well, I was very pleased with my experience and will use them again when the need arises.

Évaluation :

5

I had a great experience at Uhaul storage for the short time I rented a unit.

Évaluation :

5

All went Mosley. Thank you.

Évaluation :

5

My experience was wonderful.. The young man who met me at the counter for check-in was exceptionally nice and the young man who received my equipment upon return was wonderful.

Évaluation :

5

Tell customers about the 15 minute rule when customer pays. Has to be off lot and you can't make changes like adding insurance once you leave the lot.. I asked to pay and come back in hour... wanted to go eat, relieve after 3 hr drive gas my car and prepare for loading. Plus after insurance info was gonna call my insurance company while at meal. Said no you pay you take off lot. I asked if I could add insurance after I called my company..she said no you have only 1st 15 minutes to add insurance. Was lucky to learn she extended my pickup time so I could do those things.

Évaluation :

1

Terrible was to use app but didn't work then had to go inside which turn into another wait then handed keys find for yourself. Went to return at night after places said return to this location the app wouldn't let me dropped at that location waited on phone for 30 minutes to figure out. They sure charge if you don't do something but nothing when they mess up. 1 hour could of been loading and unloading wasted which anybody knows time is never on your time

Évaluation :

5

Abigale was the perfect sales rep to deal with. She provided a very smooth rental process, start to finish! Abigale was friendly and it was very nice to visit with her during the process. I give Abigale and this transaction 5 stars!

Évaluation :

5

The young lady at the front desk on the morning 11/14 was very professional and helpful. The truck was wonderful, was able to drive the speed limit. Would rent the 10 footer again if needed.

Évaluation :

5

Very convenient no problems thank you Bismarck ND U haul team

Évaluation :

4

Don't automatically charge for a safe move.

Évaluation :

5

The guy was fast and friendly:)

Évaluation :

5

Very satisfied

Évaluation :

1

Trash! Charging people after they drop the truck off is shady. Everyone should be told before they leave what they are paying NOT have hidden shit come up like a cleaning fee for dirty equipment smh. How you gone charge people stupid shit like that? Never again.

Évaluation :

5

Good experience

Évaluation :

3

I would first change your website! On Sunday afternoon I scheduled the installation of a hitch. I selected Monday at 9:00 AM and I also checked I would wait for the car. At 8:45 I show up only to be told the technician doesn't start until 11! Why let me schedule for 9? I had fortunately had a friend who said he would pick me up. The estimated time to complete is under two hours and it was done at 4. I should have priced hitches elsewhere.

Évaluation :

4

In winter months, please make sure the pullout ramp is free from ice build up. The person that rented it before must have driven it on the highway creating ice build up underneath. So when I tried pulling it out, it wouldn't come out. I spent about an hour using a hammer trying to break off ice so it would roll out.

Évaluation :

2

The location should have the reserved vehicle ready and all warmed up for customers once they arrive. Customers should not have to warm the vehicles up and scrap snow and ice off when they are picking up the vehicle.

Évaluation :

3

Dont let the computer add days to my bill... also i want a reciept when i bring truck back your system SUCXKSSS

Évaluation :

1

Trash, haven't seen a refund yet, poor people skills and rude

Évaluation :

5

Have a larger return area so people don't sit on the street waiting to get in line to drop off their rental.

Évaluation :

3

My only complaint is they have gone up to much. I think you should have prices for half days. I picked the trailer up at 9:00 am had it back before noon and it was over $34 with insurance and tax. I need a trailer to haul my riding mower to our storage shed but probably won't do it because of the cost.

Évaluation :

5

So easy to work with and very honest and upfront with all fees.

Évaluation :

3

So at this facility One customer service rep was very polite knew her knew her job correctly and was very happy with that but there was a gentleman there that was very nasty added something to my bill that was not supposed to be added and then when I commented on it he was very rude and then on the way out the door he looked back he was laughing I said I'm glad you think that's funny he said I wasn't laughing very unprofessional other coworkers said he was salty the day I rented it because he was the only one at the desk so for him to be nasty to customers because of that is really not not professional at all and I was really upset this morning before I went to work which was not cool I suffer from anxiety anyway. Didn't make for good start of a day that's for sure.

Évaluation :

5

They were quick to unhook my trailer and get me back to going on with my day, as well as being very kind.

Évaluation :

1

They will cheat u

Évaluation :

2

Starting odometer in the computer system was wrong by about 700 miles. Vehicle interior was not very clean. Gas at start of rental was 1/4 tank.

Évaluation :

4

The day I was supposed to pick up my truck rental. The employee didn't show up for his shift. I waited for 2 hours. I called u-haul and they redirected me to another location to pick up a truck later that day. That truck was never returned. So, that put me behind a day in moving. Called u-haul back to pick up another truck the following day. When I got there they made my reservation for the wrong day. Luckily they were able to accommodate and get me a truck right away. He was very friendly and professional. Overall nothing went right, and was frustrating.

Évaluation :

5

Helpful staff, equipment as expected. Great experience.

Évaluation :

4

The vehicles are old.

Évaluation :

2

My truck wasn't there and I had to pay for a bigger unit and no appliance dolly was available.

Évaluation :

1

Was given a vehicle with less than 1/4 a tank, was told to return with more than 1/4 a tank returned with almost half a tank and was charged $20 to add more fuel.

Évaluation :

1

Make sure the uhaul is clean, make sure if you guys are offering independent movers you make sure they are actually available before saying they are available I got charged 249 dollars for movers that I never got and were not even available or available at the time I needed

Évaluation :

1

Customer service rep was rude and unhelpful and did not offer to assist us unhook the trailer.

Évaluation :

5

Excellent customer service.

Évaluation :

5

Staff very friendly, knowledgeable, and helpful

Évaluation :

5

goog people. efficiency. friendly.

Évaluation :

3

Not charge a full day rate for half day use.

Évaluation :

5

You need to have better communication with everyone else that rents from you and also to call the people

Évaluation :

5

The team at the Bismarck Uhaul are the best.

Évaluation :

5

My son is a University of Mary student, so we need storage for him in the summer, when he's out of school. See you next year.

Évaluation :

5

Very professional

Évaluation :

2

Abby served me well even though she did not have the equipment need to make a successful transaction. Is it true that you only have 3 pickup trucks or is this an “upsell” gimmick? I should have been charged accordingly for mileage on a pickup that I had reserved vs a charge for the cargo van and 10' box truck. Who does this??? The whole situation was just wrong!

Évaluation :

2

Worker Justin had attitude and throw my ID back at me when I was at the counter

Évaluation :

5

Friendly and helpful staff. Got in and out of their store as quick as possible.

Évaluation :

5

The staff is very friendly and helpful.

Évaluation :

4

Not sure

Évaluation :

2

I made my reservation for an enclosed trailer two weeks ago for a 7 am pick up yesterday. When I arrived, my trailer wasn't there. It was available 3 hours later. Store owner would not credit me any discount for all my troubles. Really disappointed and I expect more from U-Haul. I will definitely look for alternative rental options next time

Évaluation :

5

This is the best U-Haul Storage I have been to thus, far!!! Staff is very friendly, helpful and high quality! 10 out of 10 recommend getting a storage here and nowhere else. The extra pay for the 24 Hour access is worth it weight in gold as a stand alone.

Évaluation :

5

Thank You to the man working on Sat. His diligence, determination, and friendly support made my morning move a success.

Évaluation :

1

I'm still waiting on my deposit of 100 dollars back and I turned in the truck and tow dolly a day early

Évaluation :

5

Nothing I wouldn't change a thing

Évaluation :

1

Reserved a 6 x 12 enclosed trailer 2 weeks before online, when i went to pick it up they said they had none. They usually call, but she was too busy. Had to rent a smaller one, all of my stuff didn't fit. Phone call would of been nice, so I could of made other arrangements.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

2

I had reserved a utility dolly with my truck reservation. However, when I got the truck there was no dolly yet they charged my credit card for two days on a dolly rental.

Évaluation :

5

Friendly service,!

Évaluation :

2

I was charged a 25$ cleaning fee even though I did not leave anything for them to clean. I also got the truck at 3/8 tak of gas and when I was filling muscle memory took over and I overfill on accident before returning. It would be easier to just keep it at full so customers don't make the same mistake I did and give uhaul free money in gas. Because that is what they want

Évaluation :

5

Thank you so much. I will be renting a truck again from you all in the future. J

Évaluation :

4

I almost never rate anything as excellent or a "10 out of 10" but this comes as close as I can get to a perfect score.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

The guy behind the counter was a tremendous help with great customer service

Évaluation :

4

Not a smooth pick up or drop off

Évaluation :

5

Still the best U-Haul location I have ever been to!

Évaluation :

1

ABSOLUTELY NOT!!! Kyle,at first meeting and signing up,I was quoted a monthly rate. It was increased 2months later to almost 50 bucks more. They said I was in the wrong storage unit!! As if I assigned myself into the unit. That unit was budgeted into my bills and I couldn't afford it,so guess what The unprofessional and illegal actions Kyle took: This general manager charged my debit card without my permission!! Several times. He got the debit card info not from me submitting it for automatic payments, but just looked at what I used in the past to make payments with. I would be in jail if I did that to him or uhaul.

Évaluation :

4

Would loved to get a small refund back. Only used the unit for 1 week after I paid a month.

Évaluation :

5

We have used this facility a few times over the years. It is always clean, well lit and has helpful staff. Lonnie is a great asset to your team.

Évaluation :

5

Kyle and the staff went above and beyond. Even calling me when the other unit was ready.

Évaluation :

5

Glad i could find a good storage unit.

Évaluation :

1

Merci

Évaluation :

5

Thanks for a great experience!

Évaluation :

5

During a stressful time they made it easy and quick to unload

Évaluation :

5

If The local phone number to the Bismarck uhaul would be easier to get through it would be way more convenient. Uhaul worked with me on fees when I couldn't get there to take care of things and staff was always friendly.

Évaluation :

3

I didn’t have a storage unit, I bought one on auction!

Évaluation :

5

Great place to store all my extras. Love the climate controlled option.

Évaluation :

3

We had issues with the truck and no one would help us cause we are disabled so we called the main office and a lady from the roadside assistance and we are suppose to get some money back but the staff was nice overall

Évaluation :

5

Wish Uhaul would have Senior Rates. That would never increase. Many Seniors I know have Storage Units, they are on fixed incomes; and sometimes can't afford there storage units.

Évaluation :

5

The 7pm staff was great, professional and helpful about getting us accommodated

Évaluation :

5

Helpful staff.

Évaluation :

1

Three times now I have called to cancel that storage unit. Three times I have been told it is done. Today I received a call telling me I need to get a lock on the unit. I looked in my back and see my money has not been refunded. I called the 0790 number again. They could not find any record of me. They asked if they coulddo some research and call back....YES PLEASE....

Évaluation :

5

Very friendly and helpful. When I had issues they solved them quickly.

Évaluation :

4

Not enough big storage lockers . Had to use several smaller size units.

Évaluation :

3

My uhaul location needs to improve their communication. Paid for use of the uhaul truck and I was given the wrong keys. Couldn't do any Moving at all.

Évaluation :

3

Way to expensive

Évaluation :

5

Very friendly people who explained everything.

Évaluation :

5

Grateful

Évaluation :

5

There is a smell in the freight elevator that could go away

Évaluation :

5

Great option to help me as I get my mom moved.

Évaluation :

2

No one in the office half the time and rude to customers when contacted about a problem

Évaluation :

1

I canceled my unit months back and kept being charged. All anyone one wanted to do was pass the buck and make it another persons fault Now I have a debt in collections and you even took me to court

Évaluation :

4

They gave me a unit thatwas already in use by someone else. Besides that. Everything went well.

Évaluation :

1

My initial intake was decent with the explanation of how the storage work. Downhill afterwards,FAR downhill and the sad part is I like the general manager,Kyle. However,Kyle showed me how he feels about his customer's experience. First, my debit card was charged without my permission. Never even discussed an automatic payment. He just went back and used an account that I used to make a payment and charged it. I told him about it and he ignored me and never apologized. That's transaction fraud and if I had done that to U-Haul I would be arrested. That's illegal and he charged me cause I was in the wrong size storage and THEY are the ones who assigned it to me. Caused me to have to pull out and now my stuff is outside somewhere. Bad moves on U-Haul.. bad. I'm disappointed because the system is great but when decided to move in , I did it with a certain budget in mind, then after a couple of months, it goes up$30+ dollars and Kyle said it was MY fault!! Excuse me but I don't assign myself the room if my choice. No apologies from anyone, no customer options , no diligence to fix and nonprofessional from the general manager. Let me tell you, the store is always a reflection of the manager. I called customer service at U-Haul and the things I was told would be done in my behalf,was a lie. No one looked into it and now I'm about to lose everything I have. Thanks Kyle for lying and being a let down.

Évaluation :

3

Would like access to my belongings 24/7, not just until 10pm.

Évaluation :

3

There's a mistake on the key to my locker which caused a surmountable inconvenience time I had to rent the truck then for an extra day put extra miles paid for extra gas took another probably another 12 hours of my weekly schedule and then I didn't have much help kind of like it just wasn't much help the snow was not removed I did the snow removal and I expected discount I want my mileage count I want the truck count and I guess I'll pay for the gas which is quite a bit in my time which was way more than all of it together Thanks I'm not sure if I can recommend or refer. That being said I really do expect a refund on the truck rental at least but other than that the facility looks good it's convenient stuff like that but I shouldn't have to do your snow removal twice I didn't have to ask questions or I shouldn't have to sit there till 9:30 on customer service wondering why nobody will help me or why I just can't open up a customer ready locker and put my stuff in there right away instead has told I had to wait by your customer service so that took the next day which it snowed which I had to work which pushed everything behind and it cost me tell me about $500 in wages so but if you count the truck I think we'll be good and then I'll probably refer you thank you

Évaluation :

5

Kyle was great! From the time I walked through the door he was friendly, extremely helpful!!! I would highly recommend this store to anyone who has moving needs of any kind! They have supplies, trucks, storage!!! Let me mention again great great customer service!!!!

Évaluation :

5

Lovely, real people.

Évaluation :

5

Only thing was no lock in storage when I got it. Didn't have time to go to the office to tell them.

Évaluation :

5

Aucun

Évaluation :

5

Free—and available—5x5 with truck rental for first month is great.

Évaluation :

5

The manager, Kyle, was awesome!

Évaluation :

4

The overhead door would hang up and stick and didn't seem to operate correctly and had trouble latching sliding lock assembly! Unit was clean inside!

Évaluation :

5

The only inconvenience I experienced was when the elevator was broken, which delayed me moving my things out by a week, as my unit was in the basement.

Évaluation :

5

Kyle is an awesome employee! Super friendly and helpful. Can tell he takes pride in his job, helping customers, and making Uhaul a great place.

Évaluation :

3

Staffing was always courteous, the lady who set up the unit explained everything very clearly, the facility was clean. Pricing was steep considering nearby cities offered better rates. Overall score would be 6 of 10. The biggest disappointment was a non-working elevator for nearly two months. Due to a 2010 back surgery, I had to hire movers to remove my items from a lower unit at $127.50. Uhaul needs to offer more support to its stores in situations like this. As a former call center supervisor, there is no good reason for such slow action, the elevator is in your advertisements. Expenses are part of doing business, and response times to issues are noticed by customers.

Évaluation :

3

There was nothing wrong with the facility itself. I had a 10'×10' storage unit. The cost was extremely high at $159 a month. Temperature control statement is a reach as it was really cold in the winter and hot in the summer in there. I was on vacation one time this past summer and forgot to pay my unit. I was like 2 days late, that's when you guys forced a payment through eventhough I don't have my card on file with you.... weird huh. I had the money that's not the issue. Issue is someone had my card number there, and that's what I tell peoeple when asked about storage with you guys.. . Cost way to much and their employees will have access to your card number. I just got a 10'x16' storage unit from your competitor for $65 a month.. Much better deal.

Évaluation :

4

Elavator was broke.

Évaluation :

4

Very friendly staff and clean facility, the elevator is broken so it makes it hard when you have lower level storage to haul your stuff up and down stairs.

Évaluation :

5

Every time all is good ant the staff so helpful and friendly!

Évaluation :

1

You would've received an excellent rating had it not been for your poorly maintained elevator that I was temporarily trapped inside of! This slow and more immobile than mobile safety hazard of an elevator has been broken down and not working properly all so that customers can actually move their belongings out of storage safely and efficiently. Are their no Elevator mechanics in Bismarck who can maintain and keep this elevator working properly so that it doesn't take 5 times longer to haul items from the bottom level to the main floor?This is not acceptable and needs to repaired immediately!

Évaluation :

3

Convenient storage sizes and equipment

Évaluation :

5

Easy to get a unit and get oriented!

Évaluation :

3

Moved out and employee forgot to check me out and sent me a bill for the next month Have to go down there and straighten it out

Évaluation :

2

bought one month and moved everything perfectly fine but requested a move out online a week before my move out date and was still being charged for one month and a late fee a month after my request. They never opened my request and the numerous calls I've made no one helps.

Évaluation :

5

Professional manager, helpful staff, and clean and safe storage!

Évaluation :

5

Staff was efficient and quick.

Évaluation :

3

The Dude that checked me in was very nice and helpful. Sat am I go back and the drive way had 2 trailers and a uhaul vehicle blocking entry. The guy said I couldn't get in. I turned my car off and said I need to get to my storage. He moved uhaul. Hopefully all goes well Sunday.

Évaluation :