Bismarck's best storage facility!!! Fair price, GREAT staff, awesome location, clean, secure and safe storage.

The online process is very easy and I appreciated it. Maybe the only improvement could be the possibility to choose which unit among those available? Because I have now 2 units, one on the 2nd and one one the basement floors. The human factor is less than ideal. There was no lock in either room, although the emails from the online booking specified it, and I had to purchase those. Every time I had a problem ( and I had many related to the in person renting process, as well as with the online ) the wait on the phone call for customer service was more than 1/2 hr and the person could not solve my problem ( the first time she could not even understand it). Luckily, your online format is very helpful so I could solve my problems despite the human factor...

There is a discrepancy between the website stating the move in can be done all online and the fact that I couldn't and still had to go to the service counter.

no longer needed the additional storage space

The facility was easy to work with, clean, and the people were friendly.

Great customer service! Always helpful and friendly.

Would have given a 5 but the card key did not work and I hade to go back and get it activated - security door was needing repairs.

Kyle Wright sucks at managing this place. He had charged me for a late fee of $15, twice before the 6th day of the month. It clearly states $15 after the first and $15 again after the 15th day of the month late rent. So I had to pay extra just to get into my storage, and when I went in to get a bag out of my storage he stated he was going to call the cops because I wasnt allowed to go into my own things/storage without paying first which I told him I had paid that day and to go head and call who ever because I had proof I paid online. And then I finally closed me storage with them last month and now almost 2 weeks later he has charged me a " $25 cleaning fee" on my card which was only removing a 2 queen size mattresses. When I was closing out my account I had told the young man who closed my account for me they were in there and I couldnt get them out by myself because I am 8 and a half almost 9 months pregnant now and he said he would take care of that for me. Now to see Kyle is charging me $25 for that is ridiculous. This storage is way over priced and the manager, Kyle, is not fit to be running businesses where he can just rip people off like that and feels like he can do as he pleases with others money. Especially during this pandemic. He is a awful and I hope he gets replaced or demoted overall. This storage has so much more ability to get customers if he wasn't such a a**hole and money hungry

I want to thank the manager Kyle for working with me and my family. Times have been tough for us and I appreciate that he worked things out for us.

Costumer service person "K"? was very professional , polite and helpful. Driveway, parking lot and outside equipment and parking facilitates to main front door appeared to be congested.

Kyle is so wonderful to work with. Please give him a pay raise 😊.

Staff was friendly. Facility was nice. Way too expensive. I moved out on March the 3rd and was charged for the whole month of March, this isn’t right, it should have been prorated and the remainder of march’s rent refunded.

Management at the Bismarck facility was exceptional - friendly, capable and helpful. Made my experience top rate and I have referred others to this facility.

Elevator went out of service before we could even put anything in storage. Waited for someone to come fix it, but nobody showed up so we had to carry furniture down the stairs.

Very nice facility and staff

Manager i think named kyle stated owner was rude and disrespectful towards my husband & my self as i was on the phone listening to him bad mouth me. I then ask my husband to close both of our units.