Customer Reviews for U-Haul Moving & Storage of Bismarck

4 994 évaluations

1453 Interstate Loop   Bismarck, ND 58503
(Behind Grand Movie Theatre)

(701) 250-0790

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(701) 250-0790

1453 Interstate Loop
Bismarck, ND 58503
(Behind Grand Movie Theatre)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler W. 
Évaluation :
3

Drop off was fine other than staff member just pointed and said to go drop the trailer off over there..... I had to do all the unhook and work myself without even an offer of assistance.

gary S. 
Évaluation :
5

The lady who unhooked the trailer was fast, friendly, and just great. She made it easy to return.

Ann D. 
Évaluation :
1

Have the trailer that was reserved and not give a smaller one. Cost me an extra $4000 to move...

Carolyn S. 
Évaluation :
3

Was hard to get info on location from main office not in Bismarck but their were still very friendly

pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hubert M. 
Évaluation :
5

Very clean, and customer service was very helpful with storage and returning the trailer!

Dion S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory A. 
Évaluation :
4

Sales associates are always helpful. Never had a negative experience with any. I am a repeat customer. Equipment is always good. No problems.

Floris W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler N. 
Évaluation :
5

Love working with the Bismarck North Dakota location because they explain everything in detail but still customer service on the phone is really hard to get through after renting a truck

TRAVIS S. 
Évaluation :
1

I reserved my uhaul trailer two weeks before I needed it and had reserved a 5x8 trailer for a one way drive about 200 miles. I received a confirmation email that had my reservation, and that was the last I had heard of my reservation until arriving to pick up the trailer. When I attempted to get my reservation, I was told that the online reservation system had booked that trailer as in-town only so I would not be able to drop off the trailer at my ending destination without incurring a $3 000 fee, even though my email clearly said it was a one way trip. I asked why this had happened when I had a confirmation email with all of the correct info, but they just said they weren't going to honor that reservation I had made. The employee that helped me had a very inconsiderate and unhelpful attitude and even threatened to not help us at all because we were irritated this had happened. He proceeded to say that we would need to bring the trailer back to our beginning destination or we could not rent with them. Having no other option as it was less than 24 hours from when I would need to leave, I accepted the reservation. The employee did not provide any kind of discount or waiver of any kind to help compensate us for the gas we would be using now to have a relative take off work and the time to drive 8 hours/400 miles round trip because of their faulty software. The combination of a faulty online reservation system, poor customer service, and complete disregard of their customers is what made this uhaul experience a disaster. I would absolutely not recommend utilizing uhaul, and I will be taking my business elsewhere and recommending the same to all my family and friends.

Jacob C. 
Évaluation :
4

Had reservation for over 2 months and only needed 20ft. Bismarck location did upgrade for free to 26ft but all that meant was more gas for the customer. The store in Bismarck was ver friendly. Truck was dirty and had check engine light on from the moment we got the truck.

Ian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Staff was efficient and quick.

Pam C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim A. 
Évaluation :
3

The Dude that checked me in was very nice and helpful. Sat am I go back and the drive way had 2 trailers and a uhaul vehicle blocking entry. The guy said I couldn't get in. I turned my car off and said I need to get to my storage. He moved uhaul. Hopefully all goes well Sunday.

Leeann F.  |  Premières impressions 
Évaluation :
5

Aucun

Faith S. 
Évaluation :
3

Need more staff at this location. They were quite busy when I arrived. Arguing or disparaging each other in front of customers is not acceptable.

Marcela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachariah J. 
Évaluation :
5

Very friendly and helpful staff. Clean facility, super easy and Convenient to pack storage unit.

jaden a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTIN M. 
Évaluation :
5

Thank You All and most especially GM Kyle Wright for always directing my worries at an ease standpoint throughout my financial hardship situation that had me in a bind to pay my unit on time......Again, thank you and hope to do business with you soon. Sincerely, Stacy Quidachay (702) 929-8752

Stacy Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig G. 
Évaluation :
1

It was like a ghost town when I pulled up until finally the guy with the face tattoos pulled up. I asked if he was the boss (藍) He told me the boss wouldn't be back until later. Finally the boss showed up and I showed him I had a blowout and had to buy a new tire. I asked to be reimbursed and he told me I needed the insurance? For a blown tire? That is the dumbest thing I've ever heard. That being said until U-Haul reimburses me U-Haul won't be receiving any more business or payments from me. I'm also going to just dispute the entire transaction with Amex and get all my money back. That way I'm reimbursed for the tire and my labor installing it.

Derrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda A. 
Évaluation :
5

Ashley was wonderful. She was having to handle many customers & did it well. She was personable & friendly. I just wish there were more staff to help.

Patricia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Very helpful. Staff did a nice job of keeping things orderly and gave good direction when everyone showed up at once to return their trailers, etc.

Mark A. 
Évaluation :
5

The employee I talked to both picking up and dropping off was friendly, helpful, and professional. He made the experience excellent and one that I would refer my friends and relatives to.

Brian M. 
Évaluation :
1

General Manager was impossible to get ahold of. He failed to prorate units as stated in the move-in. We reserved a 10x10 unit and since he gave our unit away, he gave us 2 5x10 units stating we wouldn't pay extra and they "are the same square footage". When it came to pay rent, we were getting charged for 2 5x10s instead of a single 10x10. We tried for 3 days to contact him, and never actually did get to talk with him. The issue was solved without us ever talking to him. When I moved out of the first 5x10, I did so online. It stated that it would be pending general manager approval for up to 48 hours and he never did approve the move out. When we moved out of the second unit, we talked to a very polite and helpful female worker who was able to move us out of both units. The entire process of getting the units and trying to pay rent was stressful and frustrating. We won't be using U-Haul again as long as the same general manager is there.

Kara L.  |  Expérience générale 
Évaluation :
4

The radio didn't work at all.

Cory H. 
Évaluation :
5

Helpful at pickup and incredibly easy to return and process. Worth the price and would recommend.

Robert K. 
Évaluation :
4

I had reserved a appliance dolly and when I to pick truck they had none available.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele M. 
Évaluation :
5

The lady that helped me was so nice and was beautiful inside and outside and was so helpful I wish I knew her name

Natalie J.  |  Premières impressions 
Évaluation :
5

Good to go. Am very happy with my rental and experience.

Matthew Jenus H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody E. 
Évaluation :
3

Individual wasn't very pleasant

MiKayla S. 
Évaluation :
5

Great service, friendly staff

Kelli W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex G.  |  Premières impressions 
Évaluation :
5

Easy to drop off equipment and fast service and processing.

Randall S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor A. 
Évaluation :
5

Excellent service à la clientèle

DENNIS B. 
Évaluation :
5

Just as ordered .

Carol K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ohnara M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

timothy S. 
Évaluation :
5

Quick and friendly service.

Mike R. 
Évaluation :
5

The staff didn't check me in on time and caused an extra fee. I had to call and ask for a refund. They should have done it without the hassle

Hassan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

You're doing great

rick S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN A. 
Évaluation :
3

Wasn't nothing wrong. Just wasn't the correct size and I need 24/7 access as I like to move at night when the sun is down and its cooler.

MARQUITA D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NDLTAP b.  |  Expérience générale 
Évaluation :
3

It’s very warm, 87 degrees where my unit is located.

leah k.  |  Premières impressions 
Évaluation :
3

I had to drive across town to pickup the trailer and not at my closet location where I made the reservation. All other services were good. Nice facility at both pick up and drop off. Staff were very good. Just not real happy to drive across town.

Shawn S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
1

awful.

Larry L. 
Évaluation :
5

That female you have working there deserves a raise! A big one!

collin R. 
Évaluation :
5

Great experience!

James C.  |  Premières impressions 
Évaluation :
5

My experience at this store was very good. The crew here made it quick and easy for me to rent. They were also under standing when I had to extend my reservation…Thanks to all at this store…FNG

FredN G. 
Évaluation :
5

Very informative and helpful. Attendant obviously enjoyed her job!!

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley J. 
Évaluation :
5

As usual, an awesome service at this location

Jose R B. 
Évaluation :
5

I also had a 20 ft truck scheduled to rent on the 23rd. Your call center in Fargo ND called me 24hrs before the rental and told me I would have to go to Bowman ND to get the truck. I know they knew this well before the 22nd of June. This would have cost me almost a thousand dollars to go there and get this truck. The girl on the phone was rude and only started quoting rules. That does not help a customer that has already spend money and travel 1500 miles to get this truck in Bismarck. I cancelled the rental and went to Penske. I will never use Uhaul again. They gave me no help with this except to tell ask me if I had read the agreement. Very bad customer service. You could have told me when I reserved the truck that it would not be available. I know you knew then. The people in Bismarck are great but Uhaul customer service needs alot of work. I know you dont care about losing me as a customer but I bet with your current set up there will be more.

wyatt W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annmarie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaias G. 
Évaluation :
1

Maybe check the tires on your car trailer before allowing someone to take it on a 9 hour trip, but only 3 hours into the trip the trailer ends up blowing a tire while driving down the road; not to mention potentially damaging other vehicles driving on the highway or your own while being on the trailer. Then you try calling roadside assistance for help while being stranded on busy highway only to be told the only available replacement trailer is currently in Watertown, SD but you are stuck between Jamestown and Bismarck. Then you're told one of the store managers from U-Haul will be on his/her way to help solve the problem and ends up NEVER showing up effectively leaving you in 90 degree weather. After waiting three hours for someone from your company to come help me and dying from the extreme heat and hunger you become upset enough to back your car off of the trailer and head into the nearest small town hoping there is a small restaurant. This whole ordeal caused me to missed my interview at one of the major hospitals in Sioux Falls. I will never recommend anyone to rent any U-Haul projects along with refusing to rent one myself.

Seth U. 
Évaluation :
5

Very good customer service

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin R. 
Évaluation :
5

Clone a few people so you could answer the phones "in person" rather than putting a person on hold for 20 minutes.

SUSAN O. 
Évaluation :
3

24 hours prior to the day we were scheduled to pick the Uhaul up in Bismarck, I received a call stating that we would have to drive to Fargo and pick up the truck since it was not at the Bismarck location. When I replied they had 24 hours to get it to Bismarck, she stated “we don't have the staff, or manpower to drive to Fargo. I was not happy with her unprofessionalism and lack of empathy. After all the hassle, our 26 foot Uhaul was in Bismarck on moving day.

Adrienne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reiner K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JonDavid H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn S. 
Évaluation :
3

Don't change the drop off dates without informing the customer. Ensure the truck and trailer ARE IN GOOD WORKING CONDITION. No surprise price increases. I'm actually surprised my car and I arrived intact. That trailer wasn't safe. My next move WILL NOT be with U-Haul.

Christine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD R. 
Évaluation :
3

Not make the customer run all over the state to get their equipment. Employee did not pull the trailer out far enough before hooking it up and I was unable to pull away without hitting other equipment.

Thadeus Z. 
Évaluation :
4

Be prepared

Jason B. 
Évaluation :
4

I had trouble completing the after hours return on line. It kept timing out and closing and my pictures didn't get saved.

MARI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
5

I would have liked a paper copy of my receipt after returning the equipment rather than only an email.

Joel A. 
Évaluation :
5

Lady working when I picked it up was awesome!

David P. 
Évaluation :
5

Contract number 11150440. Bed of truck was very dirty. We used the truck to move decorations as it is a side business. We had sweep and swiffer the bed. I mentioned it when I returned it which was 3 hours later and the employee said they are understaffed. I texted the GM of this location Tyler and haven't heard back from him. Everything was great except this issue.

JOSE Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fern L. 
Évaluation :
5

Everything was great!

Sarah C. 
Évaluation :
4

Very good service....

Jeff S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jack j.  |  Premières impressions 
Évaluation :
3

I was supposed to have a free lock left in my unit. It was not there. Called the office and corporate answered. I was put on hold and finally hung up wait in ng for a response regarding the lock.

John N.  |  Online Move In 
Évaluation :
2

the manager is completely rude

Elvis B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale L.  |  Expérience générale 
Évaluation :
5

Staff was so very nice, no hassle. Thanks

Megan A.  |  Online Move In 
Évaluation :
5

Kyle is great and runs a wonderful establishment. Thank you very much!

Kari R.  |  Expérience générale 
Évaluation :
1

The People you have working there not honest

Luis p.  |  Expérience générale 
Évaluation :
5

Kyle was great but I could have used the lock I did have vs purchasing one

Amberrae M.  |  Premières impressions 
Évaluation :
5

Great staff , great staff comes from a great boss !!

butch b.  |  Premières impressions 
Évaluation :
5

My only complaint is your prices are a little too high for the size of storm that you offered but I do like that they are climate controlled The only other thing I did not like was constantly having to swipe the card to open the door while loading a U-Haul it would be nice if you had something that you could just touch even if you had something that you could hook to someone’s keychain to sit in touch with Bobbe or something to let you in

Leora W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick V.  |  Expérience générale 
Évaluation :
1

My storage unit was broken into and I lost property. The store manager Kyle was not helpful, my insurance agent and I was unable to see video footage. There is a suspect and when she is caught, I am asking law enforcement to investigate the relationship between her and staff/manager. I believe this is an inside job. Uhaul advertises safe clean secure. Not secure at all. I cleaned my unit when I moved out. There is a large water puddle out side of my unit in the hall. I informed staff and they just said it's always there. It has been there for two years.

DAVID A.  |  Expérience générale 
Évaluation :
4

Just didn't need the unit anymore, otherwise it was a good experience

Carl S.  |  Expérience générale 
Évaluation :
4

Your clerk Ashley was super friendly, knowledgeable and helpful, but she seemed to be the only one there, so busy with 3 of us to take care of. She did an amazing job. The only complaints I had with the experience was, online it said I reserved a main level unit (2 showing available) but none were available when I got there so I had to take a lower level. The other was the access key, takes some learning with the many card swipe units available so a tutorial would have been helpful. Ashley showed me the basics but she could have used more counter help so she would have had more time to get in depth with the access key. That was not on her. Overall, very pleased. Thank you. Keith

keith p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M.  |  Premières impressions 
Évaluation :
5

Will use again in the future!

robert a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOAN N.  |  Expérience générale 
Évaluation :
5

Kyle was great about working with me to get my friends belongings out of her storage unit and all the staff were professional and nice.

CLARINDA G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johannes b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy M.  |  Expérience générale 
Évaluation :
5

I have been with U Haul for many years. I would personally like to say that I have ALWAYS I had a Safe snd personal experience. The Manager of the store is Amazing and an asset to the U Haul Corporation.

TEDDI G.  |  Expérience générale 
Évaluation :
4

Very clean the staff was so delightful and took good care of everything on the inside Was concerned about the snow removal and ice control on the outside I was concerned many times in the winter of getting hurt trying to load my car

SUSAN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trey H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim T.  |  Premières impressions 
Évaluation :
5

Kyle is super! So helpful and friendly!

Diane R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wopilah I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA W.  |  Premières impressions 
Évaluation :
4

A little pricey com0ared to the size 9f the unit.

Michelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLANCEY L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol K.  |  Expérience générale 
Évaluation :
5

Loved the clean, climate controled and secured vacility. I highly recommend and if I need additional storage space it will be my nr 1 choice.

Dennis N.  |  Expérience générale 
Évaluation :
5

I really appreciated the customer service. Very caring and friendly staff, thank you for everything!

BIANCA B.  |  Expérience générale 
Évaluation :
5

Kyle was very friendly and helpful.

ANDREW S.  |  Premières impressions 
Évaluation :
1

First I was canceled on for my ubox's twice the day before they were to arrive. Then when I got my uhaul I was told to call and talk to a staff member at the storage location. I called and talked to a guy saying I will need storage in two days I'm driving up from idaho and I was told to call by uhaul to make sure there will be space the guy I talk to chuckled and said they will have space. I got to the storage and said I was told you guys will have room for my stuff when called the guy said ok. I told him what I was driving and asked what I would need he said he will only have 2 large units which will only fit my first truck. I then said well what can be done about the second truck. He then said I don't know what it will fit in I only have the small units left. I ask how many I will need to fit my truck load in. He said I don't know. I was like so you don't know what your storage units hold. He said yes but I don't know what you are needing storage so I can not say if it will fit. And then said I do not like your attitude. At this point I was still calm just talking harshly because the agent was not even making an effort to help me. But after he don't want to assist and didn't want to listen to misidentified or my frustrating experience. I then said oh OK let me tell you why I'm frustrated explained the canceled ubox and then the call that I made earlier. He then said but did you make a reservation. I'm like I did not say the word reservation but I spoke to someone saying want I need and when and when I got off the phone I thought it was taking care of. I then asked again what I need for my to trucks at this point he says I will not service you you need to leave. I was like really you have not done anything have not answered any of my questions and are completely un willing to help me I asked for the manager that was not there he gave me a card and told me to call the manager. I asked to use a phone to so since there was one right there oh and the. He finally did something and called the manager on his phone. Which the manager was not going to be in until 2pm I was frustrated at this time. And still continue to ask what I would need he still said I do not know what your hauling so I can not help you. At this point I had verbally ask if he is going to ask what I'm hauling so I can get help. He then said I don't know what you want from me. Really I only have been asking the whole time. So I said slowly are you going to ask me what I'm uhauling so you can help and actually help me. He then after the long time ever just trying to get some assistance said I will give you the 2 box to start with and then you can come back and order more if need be ..... so I said thank you that is all I want this whole time is some help and some effort on you part and this whole issue could have been resolved.

Tiffany W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

German M.  |  Expérience générale 
Évaluation :
5

I've been very happy with the service so far! My move out date is not until 06/06. But I've been very happy so far.

German M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Premières impressions 
Évaluation :
4

Employees are mostly friendly and helpful. One employee was short and not helpful during the 4 months I was a renter.

Charlene R.  |  Expérience générale 
Évaluation :
5

Patty Egan in Bloomington,MN and Kyle Wright in Bismarck were so helpful!! And very nice!!

Cheryl T.  |  Premières impressions 
Évaluation :
5

Former employee

LYNN F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W.  |  Online Move In 
Évaluation :
5

I have no complaints about my experience. Everyone was very helpful and the facility was well maintained and easy to use. I would definitely use this facility again.

Casey a.  |  Expérience générale 
Évaluation :
2

But renting a truck with uhaul I never rent a truck for out state driving I was told I wasn't going to be charge for tolls or anything in my car nd after 2 months of renting I noticed I was getting charged every 2 weeks from 30 to 20 dollars at my debit card when I paid almost 1 800 dollars in cash nd I was told it includes toll nd mileage I end up paying almost 2,ooo after I noticed the charges on my debit card wich I went and changed my debit card to avoid charges I recommend do not give ur debit card when renting for uhaul nd if u do use a pre-paid master card

WILFREDO C.  |  Expérience générale 
Évaluation :
5

Kyle and staff were great! Very understanding and reasonably priced!

Christina C.  |  Premières impressions 
Évaluation :
5

Uhaul is top of the line.

TJ M.  |  Premières impressions 
Évaluation :
5

Excellent, well-designed facility. Superb customer service!! Highly recommend! A+++++++++++++++!!!!!!!!!!!!!!!!!!!!!!!!!!

Joseph B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
3

Waited about 20 mins before a staff even came to front desk. Yelled in garage but no one still only to have worker come out of bathroom and was rude. I've had good experiences with other workers but this worker was on the phone first time I went to open storage and i had to keep repeating myself to him. Second time he had ear buds in his ears and I again had to repeat myself!!

NELLIE O.  |  Expérience générale 
Évaluation :
3

The rep was on his cellphone and I had to really dig for options and information. He certainly could have shown me how to enter the building with the security features.

john B.  |  Premières impressions 
Évaluation :
3

friendly peeps

Russ J.  |  Expérience générale 
Évaluation :
4

800# personnel did not answer phone in timely manner. One woman did NOT listen to previous recording and was rude and incompetent. Gave wrong and threatening information about move out date. Clarified in person at the site, that was wrong in doing so

Darcy M.  |  Expérience générale 
Évaluation :
5

Bismarck's best storage facility!!! Fair price, GREAT staff, awesome location, clean, secure and safe storage.

Kevin M.  |  Expérience générale 
Évaluation :
3

The online process is very easy and I appreciated it. Maybe the only improvement could be the possibility to choose which unit among those available? Because I have now 2 units, one on the 2nd and one one the basement floors. The human factor is less than ideal. There was no lock in either room, although the emails from the online booking specified it, and I had to purchase those. Every time I had a problem ( and I had many related to the in person renting process, as well as with the online ) the wait on the phone call for customer service was more than 1/2 hr and the person could not solve my problem ( the first time she could not even understand it). Luckily, your online format is very helpful so I could solve my problems despite the human factor...

Gabriela B.  |  Online Move In 
Évaluation :
3

There is a discrepancy between the website stating the move in can be done all online and the fact that I couldn't and still had to go to the service counter.

NDLTAP b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S.  |  Expérience générale 
Évaluation :
5

no longer needed the additional storage space

KENNETH/winter O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge T.  |  Premières impressions 
Évaluation :
5

The facility was easy to work with, clean, and the people were friendly.

josiah m.  |  Premières impressions 
Évaluation :
5

Great customer service! Always helpful and friendly.

theresa m.  |  Expérience générale 
Évaluation :
4

Would have given a 5 but the card key did not work and I hade to go back and get it activated - security door was needing repairs.

ROBERTA Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TWYLA J.  |  Expérience générale 
Évaluation :
1

Kyle Wright sucks at managing this place. He had charged me for a late fee of $15, twice before the 6th day of the month. It clearly states $15 after the first and $15 again after the 15th day of the month late rent. So I had to pay extra just to get into my storage, and when I went in to get a bag out of my storage he stated he was going to call the cops because I wasnt allowed to go into my own things/storage without paying first which I told him I had paid that day and to go head and call who ever because I had proof I paid online. And then I finally closed me storage with them last month and now almost 2 weeks later he has charged me a " $25 cleaning fee" on my card which was only removing a 2 queen size mattresses. When I was closing out my account I had told the young man who closed my account for me they were in there and I couldnt get them out by myself because I am 8 and a half almost 9 months pregnant now and he said he would take care of that for me. Now to see Kyle is charging me $25 for that is ridiculous. This storage is way over priced and the manager, Kyle, is not fit to be running businesses where he can just rip people off like that and feels like he can do as he pleases with others money. Especially during this pandemic. He is a awful and I hope he gets replaced or demoted overall. This storage has so much more ability to get customers if he wasn't such a a**hole and money hungry

Darian W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey v.  |  Premières impressions 
Évaluation :
5

I want to thank the manager Kyle for working with me and my family. Times have been tough for us and I appreciate that he worked things out for us.

amanda f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW S.  |  Premières impressions 
Évaluation :
5

Costumer service person "K"? was very professional , polite and helpful. Driveway, parking lot and outside equipment and parking facilitates to main front door appeared to be congested.

Michael B.  |  Expérience générale 
Évaluation :
5

Kyle is so wonderful to work with. Please give him a pay raise .

Stacy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venia K.  |  Expérience générale 
Évaluation :
3

Staff was friendly. Facility was nice. Way too expensive. I moved out on March the 3rd and was charged for the whole month of March, this isn't right, it should have been prorated and the remainder of march's rent refunded.

Andrew N.  |  Expérience générale 
Évaluation :
5

Management at the Bismarck facility was exceptional - friendly, capable and helpful. Made my experience top rate and I have referred others to this facility.

terry f.  |  Expérience générale 
Évaluation :
3

Elevator went out of service before we could even put anything in storage. Waited for someone to come fix it, but nobody showed up so we had to carry furniture down the stairs.

kelsey h.  |  Premières impressions 
Évaluation :
5

Very nice facility and staff

KRISTIN K.  |  Expérience générale 
Évaluation :
1

Manager i think named kyle stated owner was rude and disrespectful towards my husband & my self as i was on the phone listening to him bad mouth me. I then ask my husband to close both of our units.

JESSICA P.  |  Expérience générale 
Évaluation :
1

Nothing against this location but I hate UHaul. Had a horrible moving experience with them. I reserved a truck drove a couple hours to get it found out it wasn't reserved.

Chad A.  |  Expérience générale 
Évaluation :
2

I had to pay for the same day I moved out and never got a refund

Bobbie E.  |  Expérience générale 
Évaluation :
5

During my move in and move out time, your staff was extremely helpful and very kind. Please give kudos and extra pat on the back to the young man who was always helpful. He was working 11/17.

DORIS B.  |  Expérience générale 
Évaluation :
5

Everyone was so kind and helpful.

robert c.  |  Expérience générale 
Évaluation :
5

Excellente expérience

Rickey S.  |  Expérience générale 
Évaluation :
5

Thorough instructions and good follow up.

Gary F.  |  Premières impressions 
Évaluation :
5

Great!

Shalene B.  |  Expérience générale 
Évaluation :
1

This location is absolutely horrible! The worst employees and manager I have ever dealt with! Very poor customer service and lack of work ethic! Don't waste your time find another location!

Briana B.  |  Expérience générale 
Évaluation :
4

The best part about the storage is that it is climate controlled and has security. I also appreciated the large loading/unloading bay, large elevator, and the free to use moving carts.

Trinity T.  |  Expérience générale 
Évaluation :
5

Various sizes available. Convenient to my location.

shelly v.  |  Expérience générale 
Évaluation :
1

Cannot get in contact with any staff at this property unless you walk in (& then they still cannot help answer your questions). Phones are NEVER answered!

Jamie S.  |  Expérience générale 
Évaluation :
5

merci

wyatt w.  |  Expérience générale 
Évaluation :
5

Thank you for taking are of my stuff!

brandy B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

grace l.  |  Premières impressions 
Évaluation :
5

Very helpful staff, friendly, interested; gave me just what I needed and to my needs. Thank You Bismarck U-Haul!

Oralia D.  |  Premières impressions 
Évaluation :
3

Have record problems Most expensive Five star storage a much better choice

Robert A.  |  Expérience générale 
Évaluation :
5

Friendly, helpful staff. Clean facilities.

mike s.  |  Premières impressions 
Évaluation :
5

Your staff are courteous and professional.

kelly m.  |  Premières impressions 
Évaluation :
5

It is well kept and in a nice location. Was not afraid to go into there by myself which is a plus lol

Theodora G.  |  Expérience générale 
Évaluation :
5

The young man from Rapid City SD that had helped me is a top notch employee. Very good service from him and very helpful.

Doug M.  |  Premières impressions 
Évaluation :