Customer Reviews for U-Haul Moving & Storage of Black Mountain

5229 évaluations

989 S Boulder Hwy   Henderson, NV 89015
(Next to Sinclair 7-11)

(702) 568-6797

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(702) 568-6797

989 S Boulder Hwy
Henderson, NV 89015
(Next to Sinclair 7-11)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H.  |  Premières impressions 
Évaluation :
5

Excellent

DANIEL C. 
Évaluation :
5

This was the nicest I-haul location we have ever been to! The only thing missing was a Starbucks! Merci.

DAVID MARVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA N. 
Évaluation :
5

Had me on my way in 5 minutes, very good service

JOHN B. 
Évaluation :
5

Service was friendly and explained all charges to us very clearly. Return was super easy and speedy.

Jesse O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy A. 
Évaluation :
5

The office staff is amazing and very helpful. I would definitely recommend them

Carla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK DENNIS S. 
Évaluation :
5

I'm very pleased with the service and helpful staff on both ends of my move. They were on schedule every step and even had the box here days early. I was impressed with the experience. I have no doubt that I would use UHAUL drop box again.

Judith S. 
Évaluation :
1

Honor your commitments. Communication with employees at store was unacceptable. Received conflicting information multiple times about drop off and pick up and in professionalism of Victoria was appalling

Kelsey R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY ANNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY RAY W. 
Évaluation :
5

2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.

Christopher T.  |  Expérience générale 
Évaluation :
5

Very speedy and efficient! Maybe make sure the return sign can be seen upon entrance. I didn't see it until I'd already parked Thank you.

JOANN F. 
Évaluation :
1

I was scheduled to pick up my truck at 7:30. They weren't open. So it was rescheduled for pick up the next morning at 7am. When I went they didn't have my truck ready because they had to fold blankets. Just a poor pick up experience over all.

JAY R L. 
Évaluation :
5

I was very disappointed with the substitution of the trailer I reserved. I originally reserved a 6x12 and was informed over the phone that this wasn't available. When I went to pick up the trailer there were 4 6x12 trailers on the lot. They claimed they weren't available. When I returned my rental on Sunday, not only were the original ones from Saturday sitting there, there were at least 2 or 3 more 6x12's there. I don't understand why I was not given my original chose.

Paul B. 
Évaluation :
5

Nothing. All was good.

BRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY L C. 
Évaluation :
1

Drop the rental off after hours at the Henderson, NV Location. Fueled the truck next door to the required amount. Have receipt and photo showing fuel gauge at 1/2 tank full. Was charged 25,00 $ for 4 gallons of fuel. Conclusion Don't cheat your customers !

JOHN K. 
Évaluation :
5

The steeringwas loose on the truck I rented.

ARTGEL NINO UMLA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittanni L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE LEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENTIN D R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Excellent and friendly

LYNN A. 
Évaluation :
5

Very polite and fast service

Annette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENCE J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Expand the database of vehicles that are sized against the dimensions of the vehicle hauling trailer. Could not find a 1978 Toyota Hilux Chinook camper on the database - so went with 2001 Tacoma sizing. It worked, but perhaps wheel to wheel measurements would work better in some cases.

GREGORY BRUCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT WILLIAM E. 
Évaluation :
1

That trailer is to old and it takes time to close and open the back door I have to put air on the tires

DESSY P. 
Évaluation :
3

I want my money back! YOU BILLED ME TWICE!

JON D G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

margaret n.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Thank you for all your assistance

Gwendolyn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD ALLEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER DANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

Drop off was very simple. The employee at the drop off exceeded expectations.

JASON L. 
Évaluation :
5

Na

NICOLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal L. 
Évaluation :
5

The staff was great, friendly and quick.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBYNE ANN D.  |  Expérience générale 
Évaluation :
5

This is an excellent location to rent a moving truck. They have plenty of moving vans in all sizes. The staff is very helpful and polite

Gerardo A. 
Évaluation :
1

I had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.

Bob C.  |  Expérience générale 
Évaluation :
5

All the staff were very helpful and friendly.

GARY SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela D. 
Évaluation :
5

Outstanding representation and support by the customer service agent.

Chari T. 
Évaluation :
3

The guy who checked me out insisted I was 1000 miles over what I paid for. I planned the trip carefully so knew my mileage but there were some unnecessary tense moments while he insisted I would have to pay over the agreement amount. Another employee sorted it out according to the agreement. Still an unpleasant turn in considering how good th trip was. Great van!

orin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY SUE M. 
Évaluation :
5

Keep doing what you already doing.

REUEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig A. 
Évaluation :
5

All arrived safe and sound! Drop off in Vegas great and delivery here in MN also great! Nothing at all to complain about!! Thanks everyone!!

David W. 
Évaluation :
5

Great service as always

LARRY NORBERT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNYA G. 
Évaluation :
5

They were fast and efficient. Customer service was awesome.

Kelly E. 
Évaluation :
3

Turned vehicle in, was told I was 1,7 miles over the free mileage - charged me 68 cents, Then showed total truck charges of 54,68 $ - no explanation or itemization for the 54 $. Plus tacked on 3,41 $ rental tax. Everybody in a rush because it was closing time. I'd really like to know what the 54 $was for.

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN D.  |  Expérience générale 
Évaluation :
5

Most efficient service I've had... kudos to the lot guy that hooked up the trailer (very nice man).

Curtis R. 
Évaluation :
4

Include loading price of vehicle onto auto transport in rental price. Customer should not have to worry about safety while using rental equipment.

DAVID MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ROGER S. 
Évaluation :
5

Nice people, excellent services and equipment

Hugo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Always a pleasure to deal with this Uhaul location.

FAUSTO I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO JOSEPH L. 
Évaluation :
4

had a small issue checking in as they said I owed two days but had it less than 24 hours. The gentleman that checked me in couldn't verify and correct it so I had to go inside. The gentleman inside corrected it right away.

GREGORY GLENN B. 
Évaluation :
5

Nothing outstanding service the lady she was helping me see is so professional very nice and helpful I will give this location five star great job great communication thank you

YEHIA SOBHY F. 
Évaluation :
5

Very helpful and friendly staff. Easy and economical service / supplies. Merci.

BONNIE R J. 
Évaluation :
5

Very easy to drop off

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA JEAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY WAYNE S. 
Évaluation :
5

The movers we hired through u-haul never showed up. I would call and they kept saying they were on their way. We waited for five hours!

JIMMY DALE R. 
Évaluation :
5

The staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!

Lorna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTAL SOLEDAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE LOUIS U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORIE SUE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLINDA S. 
Évaluation :
5

Make street entrance more obvious with signs....remember the majority of your customers are from out of town.

dianne W. 
Évaluation :
5

Get more gas efficient trucks. Hybrids

KEVIN MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie O. 
Évaluation :
4

I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"

SHEREEN W.  |  Premières impressions 
Évaluation :
5

The aliment was bad on this truck and did terrible/shaky anything over 35/40 mph

Lupita H. 
Évaluation :
2

POS system was down and I lost almost 45 minutes with no compensation. Because I was running so behind, I only had time to verify the condition of the truck as seen in the photos, I didn't realize that they didn't give me my equipment I paid for. I wasn't aware that it wouldn't be prepped in the truck for me.

BROOKE SHAY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL LAMAR W. 
Évaluation :
5

The staff was friendly and helpful. Location is great. Checking in and out was so easy. Only thing I'd recommend, you already have a sign to check out but I missed it coming in, maybe a bigger sign or one closer to the entrance.

RICHARD JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR ALLAN S. 
Évaluation :
5

Keep doing what you're doing!! What a pleasant experience, from beginning to end. Thank You!!

Vikki S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
5

Had trouble with location tracking when returning the truck but otherwise great experience.

Samuel O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ENNICE J. 
Évaluation :
3

Make sure the trailers and trucks have all running , braking and blinking lights fully operational.

ALAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONY C. 
Évaluation :
5

Very nice staff! Always smiling!!

KIRSTEN JEAN A. 
Évaluation :
5

Great customer service from our clerk. Very sweet and happy young lady!

JENNIFER JOAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE FAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE Y. 
Évaluation :
1

stop harassing customers about an unlawful requirement of face coverings

ERIK DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANNE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Jean C.  |  Expérience générale 
Évaluation :
5

I Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...

wesley h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linnea C.  |  Online Move In 
Évaluation :
5

I stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.

JOSE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Starla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly f.  |  Expérience générale 
Évaluation :
1

Broken into twice Needs better fencing not happy.

Philip M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana B.  |  Premières impressions 
Évaluation :
5

Uhaul has always given a great experience. The staff at this location are exceptionally helpful, and very knowledgeable about their products and services. The only reason I moved out was due to distance from my home, but I was very thankful for the service to be available, and have recommended this location to at least 2 others also. Merci

deano b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R.  |  Online Move In 
Évaluation :
5

Exceeded my expectations. Staff was friendly, helpful and simply got the job done like they probably do dozens of times a day. Thanks for a job well done.

Christopher T.  |  Premières impressions 
Évaluation :
2

The policy of only one card per unit is inconvenient for the customer. This is the only facility, i rented from others, that has this policy. Two cards is more reasonable due to the nature of needing access to the rented unit by myself and other individuals in my family at different times.

Jack C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA & ANDREA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS ALLEN F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYNTHIA R A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan D.  |  Expérience générale 
Évaluation :
5

Everything was great and I thought the unit and the service were wonderful! I would highly recommend this U-haul Storage Facility and will use them again in the future if the need arises.

MONICA D.  |  Expérience générale 
Évaluation :
5

If I ever need to get a storage unit in the future, this is where it will be. Thank you for your excellent customer service.

Sheryald C.  |  Expérience générale 
Évaluation :
5

I have rarely in my life had a company treat me as well as this Uhaul company has they were courteous beyond fair and understanding they treated me like family this company gets a standing ovation. Special thanks to the staff and thank you Uhaul.

Ashundrea R.  |  Expérience générale 
Évaluation :
5

The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

Karen F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara M.  |  Expérience générale 
Évaluation :
4

Unit was great, staff friendly, my only real complaint is the inability to prorate the unit. My new home had some delays and pushed me a couple days past the month. So I paid over 400 $dollars to rent a unit for like 35 days. While checking out I hear another customer who is checking out who came in on a free first month promo that is checking out on day 28 or so. She paid 0 $. I understand I didn't have a promo etc... but the fact that I not only rented the unit, I also rented a truck, bought hundreds of dollars in boxes and tape and other supplies from you. I feel not prorating the unit turned a great experience into a bit of a rip off. I'm sure this comment is a waste of my time, but it is what it is I guess.

Reese C.  |  Expérience générale 
Évaluation :
5

This is the best UHaul facility that I have ever used. I love the security. Staff was very friendly and could get the job done no problem! I will rent here again if I need storage.

Kim J.  |  Expérience générale 
Évaluation :
5

Hassle free transaction to store our travel trailer.

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Thank 4 the help

John J.  |  Expérience générale 
Évaluation :
4

My first time renting a storage space.

james h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandy l.  |  Premières impressions 
Évaluation :
5

The staff was phenomenal. I couldn't be more pleased with the service thank you..

SAM DARREL J.  |  Expérience générale 
Évaluation :
5

Very clean facility.

BRENT K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie C.  |  Expérience générale 
Évaluation :
5

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

BOBBY D.  |  Premières impressions 
Évaluation :
5

Awesome service, professionals peoples. Deb she's my preferred. Raynald Ostiguy

Raynald O.  |  Expérience générale 
Évaluation :
2

Courtesy of staff. Tattooed, smart alecks.

james h.  |  Premières impressions 
Évaluation :
4

So far so good.

Wattanie E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letha D.  |  Expérience générale 
Évaluation :
5

MIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.

Chevette H.  |  Expérience générale 
Évaluation :
5

Manager (Mike) went above and beyond to assist me.

Laura E.  |  Expérience générale 
Évaluation :
5

Manager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike

Neal M.  |  Expérience générale 
Évaluation :
5

Staff has always been friendly and helpful over the years

TOM M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria W.  |  Premières impressions 
Évaluation :
5

Excellent : you’re doing good, thanks ..

John C.  |  Expérience générale 
Évaluation :
2

We stored our camper at the facility. Absolutely filthy. Looks like a junkyard.

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy w.  |  Expérience générale 
Évaluation :
1

They need help all around there not happy with them at all!!!

Peter L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom C.  |  Expérience générale 
Évaluation :
1

They lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services

Sharifa W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN F.  |  Expérience générale 
Évaluation :
2

Manager does less then the minimum.

Ronald G.  |  Expérience générale 
Évaluation :
5

They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

MICHAEL L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamna k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lissette B.  |  Expérience générale 
Évaluation :
5

Staff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos

Michele C.  |  Expérience générale 
Évaluation :
5

I found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.

FRANK M.  |  Expérience générale 
Évaluation :
3

I'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.

Kelly S.  |  Expérience générale 
Évaluation :
5

As usual, it was perfect.

Jacob R.  |  Premières impressions 
Évaluation :
5

Everyone was nice and helpful. The facility looked clean and we'll maintained.

MONICA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell A.  |  Expérience générale 
Évaluation :
2

Way to high priced for a closet.

Jeff n.  |  Expérience générale 
Évaluation :
3

Trailer broken into. When brought up to staff they were aware of multiple break ins. It's a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.

Andrew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis C.  |  Expérience générale 
Évaluation :
5

There is a lot of junk stored at this facility. It could use a good clean up!

tina h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamna k.  |  Premières impressions 
Évaluation :
5

The staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson

Sandra H.  |  Premières impressions 
Évaluation :
4

I noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting

Aaron B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
2

I have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan E.  |  Premières impressions 
Évaluation :
2

Some of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.

DEAN S.  |  Expérience générale 
Évaluation :
5

Very reasonably priced for the area.

kathi l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcel l.  |  Premières impressions 
Évaluation :
3

Even though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.

Christopher S.  |  Premières impressions 
Évaluation :
1

Manger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it's up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.

ENRIQUE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen L.  |  Expérience générale 
Évaluation :
5

It worked out great for short term storage during are move.

Charles Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Z.  |  Premières impressions 
Évaluation :
5

Thank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.

Terry R.  |  Expérience générale 
Évaluation :
5

facility and staff met all possibilities.

Terry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinna S.  |  Expérience générale 
Évaluation :
5

I did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!

leah h.  |  Expérience générale 
Évaluation :
3

I think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.

Timothy D.  |  Premières impressions 
Évaluation :
1

The vehicle I had stored was broken in to and I had a couple of items stolen.

Sally M.  |  Expérience générale 
Évaluation :
5

Great service from the 2 gentlemen that helped me.

Courtney U.  |  Premières impressions 
Évaluation :
5

I was under an immense time crunch, had a moving crew waiting outside at 300 $an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Art P.  |  Premières impressions 
Évaluation :
5

Always helpful and patient

Shawn Martin Y.  |  Expérience générale 
Évaluation :
5

Easy & Professional!

Johnny D.  |  Premières impressions 
Évaluation :
5

Excellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..

sabrina B.  |  Premières impressions 
Évaluation :
2

The reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent

kathi l.  |  Premières impressions 
Évaluation :
4

Very hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.

Carol H.  |  Expérience générale 
Évaluation :
4

No rent proration.

William S.  |  Expérience générale 
Évaluation :
4

My only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .

Tom and Mary W.  |  Expérience générale 
Évaluation :
1

Multiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice

Chrissy J.  |  Premières impressions 
Évaluation :
5

Everyone there are so friendly and helpful

walter B.  |  Premières impressions 
Évaluation :
4

The staff members were kind & helpful during my stay. Thank you for your support! ❤️❤️❤️

Byron J.  |  Expérience générale 
Évaluation :
5

Professional employees at this location thank you guys

ELMER J.  |  Expérience générale 
Évaluation :
5

Fast Friendly and clean

Lori M.  |  Premières impressions 
Évaluation :
1

They give me the wors truck knowin that I was doing a big move from Las Vegas to Washington D.C. me and my family almost got in the ancident cause the truck that they give me have the tired in bad

Lazaro M.  |  Expérience générale 
Évaluation :
5

The only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved

Teri D.  |  Expérience générale 
Évaluation :
5

Great Service!

James R.  |  Premières impressions 
Évaluation :
5

Very well kept up and clean facility!!

Thom F.  |  Expérience générale 
Évaluation :
3

Only problem I had was using the card key and putting in my code it never work

wanda m.  |  Expérience générale 
Évaluation :
5

Nice place to store your stuff, Clean , just the price was little bit High for me.

Abbas R.  |  Expérience générale 
Évaluation :
5

Great job by everyone who helped me. A+ excellent servuce

PETER P.  |  Premières impressions 
Évaluation :
5

I have always enjoyed your storage facility. Very convenient.

Tommy U.  |  Expérience générale 
Évaluation :
1

The Ubox storage warehouse does not have any lighting or security locked door upon entry and does not remain enclosed. Anyone or any insect, animal, etc can get inside the Ubox and the warehouse.

amanda j.  |  Expérience générale 
Évaluation :
5

All staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.

elizabeth m.  |  Premières impressions 
Évaluation :
5

Great service and my stuff was kind of clean versus other places. I moved out on June 30th but due to an emergency I forget to come by the office.

Beverly B.  |  Expérience générale 
Évaluation :
5

Great experience

BRENDA D.  |  Expérience générale 
Évaluation :
5

Everyone and everything was superb. From ALL of the employees to the WHOLE environment I was always treated with courtesy and professionalism.

John K.  |  Expérience générale 
Évaluation :
5

I felt very safe and secure with my storage unit I would do it again if I had to. The staff was always very nice and helpful .

Mickey H.  |  Expérience générale 
Évaluation :
5

Camrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.

Corinna S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

Larry S.  |  Premières impressions 
Évaluation :
5

This rental experience has been fairly quick and painless. This facility and the people have been very helpful.

Michael M.  |  Premières impressions 
Évaluation :
5

All went as expected and very happy with the staff.

Jim M.  |  Expérience générale 
Évaluation :
5

Had a Box Delivered and Picked up. Never went to the Facility. The experience was great. I'd use them again in the future.

STEVEN N.  |  Expérience générale 
Évaluation :
1

Was the worst time of my lifetime

Frank G.  |  Expérience générale 
Évaluation :
5

It was great

Steven P.  |  Expérience générale 
Évaluation :
4

I liked everything about this storage facility except for the initial price quote not including 24-hr access.

LARA S.  |  Expérience générale 
Évaluation :
5

Very clean and secure

Christina R.  |  Expérience générale 
Évaluation :
5

Excellent

maralyn r.  |  Expérience générale 
Évaluation :
5

Excellent facility for the time I needed it.

Anthony F.  |  Expérience générale 
Évaluation :
4

Friendly and helpful staff. Great service.

Landin D.  |  Expérience générale 
Évaluation :
1

Worst service ever. I’m sure they owe me money for the time it took to correct their mistakes but I’m just satisfied I’m done with them

jamell j.  |  Expérience générale 
Évaluation :
5

Great storage facility. Very clean, convenient, and well-lit. Merci.

vivian s.  |  Expérience générale 
Évaluation :
5

Everything went just great

Lynell H.  |  Premières impressions 
Évaluation :
2

They don't answer their phone, which is how they said to contact them, and it made it hard to communicate. And my empty POD sat in my driveway for two additional days while we waited for pickup.

Claire B.  |  Expérience générale 
Évaluation :
5

The delivery personnel was very friendly and helpful.

Edgar H.  |  Expérience générale 
Évaluation :
5

One stop shopping. Trucks, equipment and storage. The team there was very polite and helpful.

John & Josie B.  |  Expérience générale 
Évaluation :
5

No comments

Michael G.  |  Expérience générale 
Évaluation :
5

The staff was very polite.

Michael G.  |  Expérience générale 
Évaluation :
5

The drivers are very professional and friendly. The service was very economical, efficient and on time. I will use Uhaul for any future moves

James R.  |  Expérience générale 
Évaluation :
5

I like to thank the staff, everything went smooth got all my questions answered in a timely manner.

celia m.  |  Premières impressions 
Évaluation :
4

All of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.

Sheryald C.  |  Premières impressions 
Évaluation :
5

I received prompt and excellent service. Also the unit was very clean.

Russell A.  |  Premières impressions 
Évaluation :
5

Box was not picked up for 5 days - but it wasn't a problem.

Kurt E.  |  Expérience générale 
Évaluation :
4

Great people. Just had a hard time with trying to reach an employee by phone.

Leon E.  |  Expérience générale 
Évaluation :
4

it was good.

Dennis Mark W.  |  Expérience générale 
Évaluation :
5

A1 staff and facilities

Steve S.  |  Expérience générale 
Évaluation :
5

Very nice facility clean and well equipped. Employees where very nice well mannered and knowledgeable of their jobs. Overall great experience.

DONALD D.  |  Premières impressions 
Évaluation :
5

Great service!

freddy c.  |  Expérience générale 
Évaluation :
5

Great experience

Crystal C.  |  Expérience générale 
Évaluation :
5

Excellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!

bill k.  |  Premières impressions 
Évaluation :
5

Customer service agents are great.

TERRY W.  |  Expérience générale 
Évaluation :
5

warriors survey questions basically answer to everything that need to be said as a comment but I'll just have to overextend how proud I am that they're friendly people

Kratina F.  |  Expérience générale 
Évaluation :
4

Very clean and convenient. The staff was great. The only down side was the price, very expensive for the limited space offered.

Naomi & Dennis M.  |  Expérience générale 
Évaluation :
4

Communication was a big part for me. First time using the service of a U-Box. It was Great! They always kept me posted with when the U-Box from the drivers and via the web page. *****

Salvador A.  |  Expérience générale 
Évaluation :
5

Excellent

willie j.  |  Réservation 
Évaluation :
5

We received excellent service. Employees were friendly and courteous.

Ronald M.  |  Réservation 
Évaluation :
5

Facility well above par!

Weylin F.  |  Expérience générale 
Évaluation :
5

Everyone was helpfull especially Mike Silva. The unit was clean and the layout organized. Best storage unit I have ever used.

Sharon K.  |  Expérience générale 
Évaluation :
5

Enjoyed staff interaction - everything from buying boxes to renting a storage unit to renting a truck - always friendly & helpful.

Elizabeth L.  |  Expérience générale 
Évaluation :
3

We reserved a drive-up unit for our move-in date and not only was it given away to someone else, it was the last remaining drive-up unit within a reasonable radius from our home. Not pleased.

LARA S.  |  Réservation 
Évaluation :
5

the best experience

Casara S.  |  Expérience générale 
Évaluation :
5

the best moving experience

Casara S.  |  Réservation 
Évaluation :
5

Excellent service and very convenient.

Patty R.  |  Expérience générale 
Évaluation :
5

Smooth ride, able to load and unload easily.

STEVE M.  |  Réservation 
Évaluation :
5

Excellent services & secure location. Personnel staff are professional & knowledgeable in all moving or storage matters.

HARRY S.  |  Expérience générale 
Évaluation :
5

One of the best run facilities I've rented from Clean efficient well run.

Robert B.  |  Expérience générale 
Évaluation :
5

They were great all around from the front desk staff to the people who you return the truck to.

maxine m.  |  Réservation 
Évaluation :
5

Nice large facility. Clean and well kept. Personnel amical.

Tony C.  |  Expérience générale 
Évaluation :
1

I sent in a letter. I moved out because of bad treatment by the Manager.

DAVID B.  |  Expérience générale 
Évaluation :
5

Trevor was great as always. He was very professional and quick with everything.

Warren S.  |  Expérience générale 
Évaluation :
5

Friendly people and great service!

Debra M.  |  Expérience générale 
Évaluation :
5

Friendly people and great service!

Debra M.  |  Expérience générale 
Évaluation :
5

Great people and great service!!

Debra M.  |  Expérience générale 
Évaluation :
5

Nice people and great service!

Debra M.  |  Expérience générale 
Évaluation :
5

From office responses to delivery and pick up of containers, they were respectful and on time!

Debra M.  |  Expérience générale 
Évaluation :
5

The U Box personnel were professionals and efficient. I have aleady recommended the service to friend that is moving.

Darrell M.  |  Expérience générale 
Évaluation :
1

Your truck caught fire and we lost everything

tamara b.  |  Expérience générale 
Évaluation :
5

No problem at all

Carol G.  |  Expérience générale 
Évaluation :
4

U Haul storage was a great place to store our Motor Home - clean plenty of space - secure - price was right. thank you

Patty C.  |  Expérience générale 
Évaluation :
5

Very professional Thanks.

Roman Andre W.  |  Réservation 
Évaluation :
5

Very nice would recommend

Nicole Alexandra F.  |  Expérience générale 
Évaluation :
1

This facility messed up my UBox order so badly that I had to get corporate involved to fix it. I still don't think they understand how what they did was borderline criminal. Stay away!

Ronald C.  |  Expérience générale 
Évaluation :
3

UBox was late, there 3,5 days before I was notified, even though I called every day and was told it wasn't there. Too busy to pick up empty box on time. But credits were given for the late days.

Michelle B.  |  Expérience générale 
Évaluation :
1

I would not recommend this facility to anyone. Staff and owner were awful. There was one employee (I think his name was Nathan ) that was a pleasure to work with.

Michelle S.  |  Expérience générale 
Évaluation :
5

Been with this UHaul store 21 months to park the RV. They are so kind, helpful and professional--both on the phone and in person. They give rock solid advice about the equipment we need.

Clara R.  |  Expérience générale 
Évaluation :
5

Trevor provided great customer service

John and Sheri L.  |  Réservation 
Évaluation :
1

Very poor customer service. Called and left messages for 5 days straight with no return call. Poor communication or I should say no communication. Contacted corporate several times no help. Will never

Mike T.  |  Expérience générale 
Évaluation :
5

Had a minor issue with my credit card being expired that was handled promptly and everything else went silky smooth.

Justin T.  |  Expérience générale 
Évaluation :
1

The customer service was awful! I will never use U-Haul again

Artis S.  |  Expérience générale 
Évaluation :
1

I have reached out numerous times through phone calls, left messages and no one has reached out. Its been 3 weeks now!!. Enter our phone numbers 702.445.0675 or 702.525.1991 to understand.

nia b.  |  Expérience générale 
Évaluation :
5

Great staff, took care of all my moving and storage needs in a friendly and efficient manner.

ROBERT H.  |  Expérience générale 
Évaluation :
5

We only left because we are now storing our trailer where we stay in Calif.. We're getting older and it's all getting too hard for us. Thank you U Haul.

Carol M.  |  Expérience générale 
Évaluation :
5

No comment needed

KAT K.  |  Réservation 
Non reviews have been submitted for this location.

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