Customer Reviews for U-Haul Moving & Storage of Black Mountain

5367 évaluations

989 S Boulder Hwy   Henderson, NV 89015
(Next to Sinclair 7-11)

(702) 568-6797

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(702) 568-6797

989 S Boulder Hwy
Henderson, NV 89015
(Next to Sinclair 7-11)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Great people and service

BRYAN RICHARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AARON H. 
Évaluation :
5

Had great service

NEAL ELEXANDE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUNO S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

It took 3 trucks to find a usable one. The truck was dirty on the exterior. The left front tire was out of alignment and chord was showing by the time I got to my destination.

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANI LEE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP SCOTT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE ENRIQUE C. 
Évaluation :
5

Make furniture pads an option. From start to finish excellent service. More than I expected!

Robert D. 
Évaluation :
5

Su servicio es el mejor en verdad simple los usare Solo que cuando recojo el carro en Apple valley están sucio por dentro Pero se que detalles pasan Fuera de eso en verdad gracias cuando se descompuso el carro nos atendieron súper bien muchas gracias en verdad y Dios les bendiga

CARMEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

All good!!!

DONNA MARIE G. 
Évaluation :
4

Yesterday when I went in the computer systems were down causing an unusual delay.

Martin L.  |  Premières impressions 
Évaluation :
5

All of the staff were helpful in correcting a minor mix-up, and provided excellent customer service. Would not hesitate to work with them again.

george G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

I am consistently very satisfied with all of the staff and the quality of trucks here at this location. Very professional and also friendly! It is getting rarer and rarer to even find businesses that do their jobs adequately and competently, but this business stands above the others with my satisfaction. Keep up the good work !

DIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESE A. 
Évaluation :
5

Very helpful staff

ERNIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH LEROY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie C. 
Évaluation :
4

Some things were broken in transit.

Carolyn L. 
Évaluation :
4

I rented a 6x12 trailer the only problem is that there's no crank unit on the trailer to raise the trailer tong off the ground to reattach it to the tow vehicle. . this was a problem because where I was Loading and unloading the trailer I could not leave the trailer attached to my truck and once you load the trailer you can't pick up the tongue to reattach it to the truck. . So hopefully your company will do something to correct this problem. .

JAMES ALLEN E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
5

This storage unit and Uhaul service was the best I've ever used

Tonya H.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful from beginning to end, thanks

PATRICK JOSEPH Q. 
Évaluation :
3

They put down the wrong milage from the truck I rented. The 26 foot truck I rented was not clean. Very disappointed.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN ANITA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE HILL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TORIN WICHA C. 
Évaluation :
1

Have the equipment at the promised or “guaranteed” location.

PATRICK S. 
Évaluation :
5

Great experience

MICHAEL PATRICK B. 
Évaluation :
1

the car dolly fell apart and way too expensive. I had to pay for a week and had it for 3 days. the car dolly fell apart. when I called road side assistance I waited a hour and a half. no one helped us.

PAULA G. 
Évaluation :
5

Amy was great & flexible with dropping off & picking up the U boxes. She had a great attitude!

Meredith E. 
Évaluation :
4

Our experience with this company was pleasant, the representative that l us up with the truck informed us every detail on what to expect and what to look out for we were treated with the utmost respect.

ANGELA KRIS Y. 
Évaluation :
5

the vehicle was relatively clean, but definitely not well maintained. the vehicle was in serious need of maintenance, and lots of it. although i did get everything done i needed to do, you should never have to be concerned with whether the vehicle will get you where you need to go. it had slightly less than 15000 miles on it, but those must have been hard miles. other than that, the whole thing went pretty well.

DAVID STANLEY S. 
Évaluation :
5

Leonard was a great truck we bonded in 1500 plus miles! Please tell other renters his name is Leonard, was a good overall experience!

matthew H. 
Évaluation :
5

Up grade the hookups for cell phone and other charging electronics.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Merci.

CRISTIN VIRGINIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUENTIN DELOIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARREN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

There is a long list on what you could actually do for future experiences. First and foremost, the staff that I dealt with were phenomenal and my review doesn't reflect on any of them. This process had numerous break downs and was the worst moving experience I have ever had, and I've had a lot, retiring from the service. We'll start with the good: Staff courteous and helpful, at all locations and on the corporate help line. Furniture pads a nice touch, but actually too many, probably for the majority of people, but it's nicer to have too many than not enough. Contents arrived with very little shift or movement and stuff was mostly the way it was when it left from Las Vegas. The bad: The uhual site recommended 6 boxes for our house, the 800 number person recommended 8, we needed 10. The boxes are such that if you have long sofas, they wont fit width or height wise. This then creates a huge waste of space. If the boxes were about a foot and a half taller or wider, this would solve wasted space problems. The contract changes all of the time and you as the consumer can't look back on precious contracts. If I signed a contract for something, that contract shouldn't be able to be changed without my signature. The boxes were promised on a date, but they weren't actually delivered until nearly a week later. Again a contract issue. Had I not called the San Antonio uhual center, I'd probably still be waiting on my boxes. It seems that there is a lot of confusion and general lack of understanding when it comes to the Uboxes as a whole. At this point, I am still not sure what I have been charged and or what I agreed to for price. Because the contract changed several times without my approval, I can't see what I agreed to. All I know is what showed up on my credit card.

James G. 
Évaluation :
5

Thanks for all your help in my storage

David F.  |  Premières impressions 
Évaluation :
5

Out of this world customer service, not enough words to thank the amazing crew for all their assistance and expertise! Will recommend this location to all my associates for future moves...thank you!

ROBERT LEROY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

I had register on line that took 20 min. when I arrived at the U-Haul front desk to claim the vehicle that I was going to rent was ready in 10 min after my arrival and was on the road, great staff all around, I would give them 10 stars out of 5, all the staff was wonderful , it was fast and easy to rent and I had saved over 100,00 $ro 200,00 $ of doing this myself than hiring a delivery company of picking up furniture from COSTCO and bringing it home. So Easy

JAMES TIMOTHY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE CATHERINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON MICHAEL V. 
Évaluation :
5

Courtesy, and pleasant

JAMES L. 
Évaluation :
5

I'm not sure, the employees went above what they had to for me. My sister had died and I wasn't easy to deal with, but they did. I did apologize too them. They took the situation and made it work for me. Merci.

BETH LAINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra B. 
Évaluation :
3

Give a more accurate estimate of the price. The quote I got online was way less than the actual price.

FLORENTINA DA-BO L. 
Évaluation :
4

It is very hard to get thru to this specific location by phone. Other than that, great customer service; reasonable pricing and good. Selection

NICOLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

A+ for every aspect of my experience

BRADEN G. 
Évaluation :
4

More customer service people at the counter. To. Slow

MICHAEL R H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qiant M. 
Évaluation :
1

I wholeheartedly believe that this location was trying to scam me out of additional money, claiming to have different information on the reservation than what I originally requested. My belongings were supposed to be picked up from one home and brought to another home. Instead, it was brought to the location and they wanted to charge me an additional 99 $to bring it to the new home. No. When I called customer service, they could see all of the proper information. Customer service told me that they would correct the issue by getting "expedited shipping, along with the fee waived" for the error. I mention this to the location and was essentially called a liar. After the location having reviewed the call, I get a voicemail from the manager stating, “we reviewed the called and the agent did say that she was gonna waive that, I'm not sure why, but we're gonna go ahead and honor that" (Grade F on customer service skills). A few hours later, my credit card was hit for 107 $. Because I was at work I couldn't call until 2 hours after the charge happened. When Brittany (the manager) got on the phone she apologized and said she was taking care of it right then, but alluded to already knowing that it happened. Why, if this was a mistake, did she wait until I called to refund the money? Would she have sent the refund if I didn't call? Will never do business with this location again and have already let everyone I know as well.

Kym S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM WAYNE L. 
Évaluation :
1

The communication from the Vegas office was horrendous. They left me thinking for over a week, I was going to get the boxes for a cross country move because they couldn't book a driver and kept calling to change the dates to after I needed to be in my new state. We went back and forth for an entire week and it was always me who had to reach out to make sure they were actively trying to book my boxes for delivery before I had to actually move. I was given wrong information by that office that cost me another 300 $with the Moving Help company Trophy Moving who literally threatened to take my boxes back and not give me my stuff unless I paid it after I had already paid Uhaul for the services. So I paid almost 3 times what I should have for the boxes to be delivered to my storage unit and for them to be unloaded. Communication from the Dallas office was non existent. They never even attempted to contact me.

Erin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn K. 
Évaluation :
3

Dropping off at the Hendersen , NV location was quick easy and smooth.

marlene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny P.  |  Expérience générale 
Évaluation :
5

I love the set up of your rental store. Everyone was very helpful and made my rental experience easy. I appreciate the Henderson staff!!

JOHNNIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fred M. 
Évaluation :
4

Told check in kid about trailer door and missing tie down did state was cosmetic issue i would say safety issue regarding door and you do need tie down hook.

MICHELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE M. 
Évaluation :
5

Very friendly very professional very helpful a great experience

Henry J. 
Évaluation :
4

Make sure the truck is swept. I moved four patio chairs and a table. I swept out four screw nails. That older lady lacked customer service. I stood on her side and she wouldn't look up to acknowledge my presence. A simple, "give me a second or any jester.

RANDALL RAY J. 
Évaluation :
5

Great equipment, great staff. They took care if me very quickly and efficiently.

MICHEAL LYNN M. 
Évaluation :
5

Enjoyable way to move! We had way too many furniture pads.

Brenda A. 
Évaluation :
5

My son and I agree.. This place is the BEST uhaul dealership you could visit!! (and we have both used many) The staff wad Very polite, and Very professional. They knew there job and got it done fast. A huge facility and Very clean!

Kimberly F. 
Évaluation :
3

I like renting from you but the Van I rented over the weekend and returned this morning @7 am, it just irritates the crap out of me that "change oil soon " is on dash. As a pretty loyal customer and making a round trip to Henderson to Alliante i dont want to see a change oil message on a truck. Takes ten min to change oil. What i find funny is you have techs sitting in the shop on their phones waiting to price gouge people to put hitches on cars but you cant change oil. That's how you can improve things. I doubt this will be published to other customers or that management even gives a crap

KEITH DAVID E. 
Évaluation :
2

Have the trailer I requested…. Allow people to rent a trailer for more than 24 hours. Customer service was very good but your company sucks at supplying trailers. All equipment looks really old.

Leamon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUI Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRIANNE KATHRY G. 
Évaluation :
3

Don't promise a truck if it's not available. Give notice if it isn't available.

JONATHAN DAVID P. 
Évaluation :
5

Nothing..everything was good. Spotless inside of location. Everyone very helpful

Taryn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP F W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

Very helpful and listened to my concerns. The gentleman at the vehicle drop off were quick and efficient.

SHAWNTIANA S. 
Évaluation :
5

After I picked it up I got the check engine light so they checked it with their code thing and addressed the issue. Everyone was so friendly and helpful.

Karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fhretscya Y.  |  Expérience générale 
Évaluation :
5

this about online experince. you want my driver license and credit card online and then i still need to show them before i can complete the rental at store, WHY

NEIL PARIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM PARK W. 
Évaluation :
1

Still waiting on my uboxes guaranteed arrival was 6/22/2021

Tracey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
3

I had a coffeemaker asking me to call to confirm my return date and time. When I returned the call, I was placed on hold for 40 minutes. No one ever picked up my call.

CYNTHIA KATHRYN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

I would use this u - box idea again if I ever need to move cross country again . Every thing went smoothly and also received my things sooner than expected. I am extremely pleased with this experience.

Mary H. 
Évaluation :
5

Keep up the awesome job

FAIPEA T. 
Évaluation :
5

The staff is great

ADAM WAYNE L. 
Évaluation :
5

The motorcycle trailer was a rusted out bucket of bolts. The ramp screening was depressed so far down that I ripped up the bottom of my motorcycle going in and out. It would work for a sport bike, but not cruisers, which sit low to the ground. I'm going to take it to the dealer and have them put it up on a lift to check the bottom for damage this week.

Charles L. 
Évaluation :
5

Staff is super helpful and friendly.

ADAM WAYNE L. 
Évaluation :
5

Deb was professional and helpful getting my storage space. Employees I interacted with were all helpful and pleasant. Great place. Very happy to do business there.

ALLAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H.  |  Premières impressions 
Évaluation :
5

2nd time I used this facility, always great service. Emily is very friendly and helpful. How could anyone complain about the service.

Christopher T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

margaret n.  |  Premières impressions 
Évaluation :
5

Thank you for all your assistance

Gwendolyn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBYNE ANN D.  |  Expérience générale 
Évaluation :
1

I had 3 units at your facility for over 3 years. Everything was going ok until my wife contacted your office well in advance that we were moving our household goods. She was informed that our trucks could not park next to our units to load and you had two UHAUL trucks parked across the driveway. They were parked in a fire zone. We have photos we plan to share with Henderson Fire. Mike and one office person were incredibly rude to my wife . We will certainly spread the word about your lousy customer service.

Bob C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN D.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to help my move out easy. I want to express my sincere thanks! If I ever need any moving trucks or storage I will us this U-Haul office. I will gladly recommend them to my friends too!

Lorna C.  |  Expérience générale 
Évaluation :
4

I cannot put my phone number on it and I have no idea if the automatic payment is on it I put my phone number in, put the code, and it says "error"

SHEREEN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Jean C.  |  Expérience générale 
Évaluation :
5

I Definitely Appreciate The Professionalism And Courtesy I Was Shown Thoughout My Stay There ... Thank You So Much ...

wesley h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linnea C.  |  Online Move In 
Évaluation :
5

I stored my RV for a long period of time at this location and was always satisfied knowing it was secure and didn't have to worry about it. I will definitely used this storage area again if I need them. Very professional.

JOSE R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Starla C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly f.  |  Expérience générale 
Évaluation :
1

Broken into twice Needs better fencing not happy.

Philip M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana B.  |  Premières impressions 
Évaluation :
5

Uhaul has always given a great experience. The staff at this location are exceptionally helpful, and very knowledgeable about their products and services. The only reason I moved out was due to distance from my home, but I was very thankful for the service to be available, and have recommended this location to at least 2 others also. Merci

deano b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R.  |  Online Move In 
Évaluation :
5

Exceeded my expectations. Staff was friendly, helpful and simply got the job done like they probably do dozens of times a day. Thanks for a job well done.

Christopher T.  |  Premières impressions 
Évaluation :
2

The policy of only one card per unit is inconvenient for the customer. This is the only facility, i rented from others, that has this policy. Two cards is more reasonable due to the nature of needing access to the rented unit by myself and other individuals in my family at different times.

Jack C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA & ANDREA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS ALLEN F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYNTHIA R A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan D.  |  Expérience générale 
Évaluation :
5

Everything was great and I thought the unit and the service were wonderful! I would highly recommend this U-haul Storage Facility and will use them again in the future if the need arises.

MONICA D.  |  Expérience générale 
Évaluation :
5

If I ever need to get a storage unit in the future, this is where it will be. Thank you for your excellent customer service.

Sheryald C.  |  Expérience générale 
Évaluation :
5

I have rarely in my life had a company treat me as well as this Uhaul company has they were courteous beyond fair and understanding they treated me like family this company gets a standing ovation. Special thanks to the staff and thank you Uhaul.

Ashundrea R.  |  Expérience générale 
Évaluation :
5

The girl waiting on me was very helpful & explained everything fully. She took me to my unit & explained how to use the card to get into building & answered all my questions.

Karen F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara M.  |  Expérience générale 
Évaluation :
4

Unit was great, staff friendly, my only real complaint is the inability to prorate the unit. My new home had some delays and pushed me a couple days past the month. So I paid over 400 $dollars to rent a unit for like 35 days. While checking out I hear another customer who is checking out who came in on a free first month promo that is checking out on day 28 or so. She paid 0 $. I understand I didn't have a promo etc... but the fact that I not only rented the unit, I also rented a truck, bought hundreds of dollars in boxes and tape and other supplies from you. I feel not prorating the unit turned a great experience into a bit of a rip off. I'm sure this comment is a waste of my time, but it is what it is I guess.

Reese C.  |  Expérience générale 
Évaluation :
5

This is the best UHaul facility that I have ever used. I love the security. Staff was very friendly and could get the job done no problem! I will rent here again if I need storage.

Kim J.  |  Expérience générale 
Évaluation :
5

Hassle free transaction to store our travel trailer.

Jeffrey S.  |  Premières impressions 
Évaluation :
5

Thank 4 the help

John J.  |  Expérience générale 
Évaluation :
4

My first time renting a storage space.

james h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandy l.  |  Premières impressions 
Évaluation :
5

The staff was phenomenal. I couldn't be more pleased with the service thank you..

SAM DARREL J.  |  Expérience générale 
Évaluation :
5

Very clean facility.

BRENT K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie C.  |  Expérience générale 
Évaluation :
5

Thank you for your help and being generous and helpful your staff and management team has been very grateful thank you again

BOBBY D.  |  Premières impressions 
Évaluation :
5

Awesome service, professionals peoples. Deb she's my preferred. Raynald Ostiguy

Raynald O.  |  Expérience générale 
Évaluation :
2

Courtesy of staff. Tattooed, smart alecks.

james h.  |  Premières impressions 
Évaluation :
4

So far so good.

Wattanie E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letha D.  |  Expérience générale 
Évaluation :
5

MIke, Emily, Marisol and the Entire are AWESOME. Every visit every time.

Chevette H.  |  Expérience générale 
Évaluation :
5

Manager (Mike) went above and beyond to assist me.

Laura E.  |  Expérience générale 
Évaluation :
5

Manager Mike runs a great establishment and goes above a beyond to satisfy his customers Thank you, Mike

Neal M.  |  Expérience générale 
Évaluation :
5

Staff has always been friendly and helpful over the years

TOM M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria W.  |  Premières impressions 
Évaluation :
5

Excellent : you’re doing good, thanks ..

John C.  |  Expérience générale 
Évaluation :
2

We stored our camper at the facility. Absolutely filthy. Looks like a junkyard.

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy w.  |  Expérience générale 
Évaluation :
1

They need help all around there not happy with them at all!!!

Peter L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom C.  |  Expérience générale 
Évaluation :
1

They lose payments they as a whole have the worst customer service down to the Regional Manager. Never again will I use Uhaul services

Sharifa W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN F.  |  Expérience générale 
Évaluation :
2

Manager does less then the minimum.

Ronald G.  |  Expérience générale 
Évaluation :
5

They were needing trucks back for the next customers. Huge summer demand. We turned the truck in three days early and the attendant wanted to charge us for a late turn in. We reminded him that we were 3 days. No apology came from him.

MICHAEL L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamna k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lissette B.  |  Expérience générale 
Évaluation :
5

Staff were ALWAYS awesome. I appreciate the kindness they showed me when I needed anything. Thanks again, Michele Campos

Michele C.  |  Expérience générale 
Évaluation :
5

I found the people here very friendly and helpful. Especially the folks like Alexander who helped us secure the trailer hitch and get us safely on the road.

FRANK M.  |  Expérience générale 
Évaluation :
3

I'm sure you have heard this many times but making a customer pay an entire month when only using for a few days at the beginning of the month without offering a pro-rate or refund on unused time is plain and simple extortion and a good way to ensure customers will not use you again in the future.

Kelly S.  |  Expérience générale 
Évaluation :
5

As usual, it was perfect.

Jacob R.  |  Premières impressions 
Évaluation :
5

Everyone was nice and helpful. The facility looked clean and we'll maintained.

MONICA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell A.  |  Expérience générale 
Évaluation :
2

Way to high priced for a closet.

Jeff n.  |  Expérience générale 
Évaluation :
3

Trailer broken into. When brought up to staff they were aware of multiple break ins. It's a normal occurrence here and no foreseeable prevention plan in place. Several storage areas appear to be lived in. Sketch.

Andrew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis C.  |  Expérience générale 
Évaluation :
5

There is a lot of junk stored at this facility. It could use a good clean up!

tina h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jamna k.  |  Premières impressions 
Évaluation :
5

The staff expedited everything I needed in a very professional way..Thanks so very much..S. Henderson

Sandra H.  |  Premières impressions 
Évaluation :
4

I noticed a short brick wall separating the lot from the backyard of a house. Wish the wall was taller and more lighting

Aaron B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
2

I have been storing my travel trailer with Uhaul for several months at this location. My wife told me numerous times we should not have it there it is not safe. The appearance of outside storage is that of a salvage yard. There are a few select nice units, other than that there are cars that are stripped, broken windows etc. I assured her that with the security of the place with cameras and other methods the trailer is going to be safe. This past Wednesday (5-13-20) we found all my wife's worries to come true. We went to pick up our trailer and found it had been broken into. Upon noticing I went directly to the office to alert them, and I was told by the staff that "not to make things better, but other storage companies in the area had a recent problem with this as well". Further once police arrive and we enter the trailer, we find it was not only broken into, but someone was living in it and had been for months!!! Shame on you uhaul!! You should at minimum have someone walking the storage lot at a minimum of once a month if not once a week. This is totally unacceptable business practice for people that are thinking they are "securing" their property in your storage lot. Once police left, I had the wonderful task of clearing out the trailer. I had two garbage bags full of this persons trash. I went to the front office and asked about throwing these away in a dumpster on site. The old man in the hitch shop said we cannot allow customers to throw trash in our dumpster. I explained to him the situation and he laughed in response. This type of response is completely unprofessional and makes me think this must happen everyday if he is just laughing it off. I would and never will recommend this place to anyone. Uhaul you did not handle this properly as a company and should be ashamed of your business practices.

Michael J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan E.  |  Premières impressions 
Évaluation :
2

Some of the staff are friendly, others are quite off-putting. It is constantly chaotic in the sales area. I am very unhappy with the security of the RV storage area. My RV, and several others, were broken into and damaged. Little was done, I have asked several times if they found anything on the video and have gotten no response. They also are continuously raising their rates. I would rather stick my RV on the road where I know I will be able to keep an eye on it.

DEAN S.  |  Expérience générale 
Évaluation :
5

Very reasonably priced for the area.

kathi l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcel l.  |  Premières impressions 
Évaluation :
3

Even though they were nice. They charged me for extra days. Charged me for lock because they said they only allow theirs in the unit. Even though I had my own. The alarm kept going off while i was loading into the unit. And was about to get charged for having 24 hour access to my things for almost pushing the closing the time back. I will be out of this unit asap.

Christopher S.  |  Premières impressions 
Évaluation :
1

Manger is not friendly and is know to lie about claims from customers. I was told he and some of the employees have given out access codes to get in and out and I think that is why my trailer was stolen. I was told He will not let the police see the video of the night my trailer was stolen and tells them it's up to corporate. I was a customer since 2013 and never missed my payments. When I needed to move out of one of my spots the manager and a employee failed to inform me I will not get my payment back for the storage since I was in the spot for three days past when I paid for the month. Both the manager and employee put someone in my spot on the same day I pulled my boat out on the third day after I made my payment for the month. There are other issues I had with the manager with my credit card being charged for my storage when I had auto pay in my account. When he took over as manager things in the storage yard have been a mess. He allows junk collectors to store in storage spots intended for boats, campers and vehicles. Again I will never rent anything associated with U-Haul and my fellow Veterans in the Veterans Organization will be sent a memo on how U-Haul treats Veterans.

ENRIQUE O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen L.  |  Expérience générale 
Évaluation :
5

It worked out great for short term storage during are move.

Charles Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Z.  |  Premières impressions 
Évaluation :
5

Thank you for helping me decide what was the beat fit for my situation. Can imagine there are other people like me that have a crisis and are able to have relief that you people are able to help and understand.

Terry R.  |  Expérience générale 
Évaluation :
5

facility and staff met all possibilities.

Terry M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinna S.  |  Expérience générale 
Évaluation :
5

I did not want to leave but my job is no longer paying for storage for my samples as a rep. Thank you for everything, it was an awesome experience while I was able to rent space!!

leah h.  |  Expérience générale 
Évaluation :
3

I think the storage fees are fair. Employees were nice, but I was given an open slot and then after parking my big vehicle in a tight spot I was told I had to go move it to another one.

Timothy D.  |  Premières impressions 
Évaluation :
1

The vehicle I had stored was broken in to and I had a couple of items stolen.

Sally M.  |  Expérience générale 
Évaluation :
5

Great service from the 2 gentlemen that helped me.

Courtney U.  |  Premières impressions 
Évaluation :
5

I was under an immense time crunch, had a moving crew waiting outside at 300 $an hour. Your rep Allison got us completely signed up with a unit and a lock in 10 minutes. Amazing service!

Art P.  |  Premières impressions 
Évaluation :
5

Always helpful and patient

Shawn Martin Y.  |  Expérience générale 
Évaluation :
5

Easy & Professional!

Johnny D.  |  Premières impressions 
Évaluation :
5

Excellent customer service from all staff members.. Interaction was Pleasant even at the end of the day..

sabrina B.  |  Premières impressions 
Évaluation :
2

The reservation I had to talk to three different phone agents and none of them could confirm the reservation when I drove over to the office the agent behind the counter was excellent

kathi l.  |  Premières impressions 
Évaluation :
4

Very hard to slide lock. I had to use a tool to open it. Otherwise VERY nice place.

Carol H.  |  Expérience générale 
Évaluation :
4

No rent proration.

William S.  |  Expérience générale 
Évaluation :
4

My only concern was that you are not warned when your online payment option is about to expire. As a senior we sometimes forget to update new payment cards. As a result we are charged a late fee .

Tom and Mary W.  |  Expérience générale 
Évaluation :
1

Multiple contacts to location to discuss the overage in mileage that was recorded at pick up. Multiple contacts to extend that was not recorded by local office. Unable to receive invoice

Chrissy J.  |  Premières impressions 
Évaluation :
5

Everyone there are so friendly and helpful

walter B.  |  Premières impressions 
Évaluation :
4

The staff members were kind & helpful during my stay. Thank you for your support! ❤️❤️❤️

Byron J.  |  Expérience générale 
Évaluation :
5

Professional employees at this location thank you guys

ELMER J.  |  Expérience générale 
Évaluation :
5

Fast Friendly and clean

Lori M.  |  Premières impressions 
Évaluation :
5

The only Suggestion is an employee parking lot on several occasions my unit was blocked and had to have cars moved

Teri D.  |  Expérience générale 
Évaluation :
5

Great Service!

James R.  |  Premières impressions 
Évaluation :
5

Great job by everyone who helped me. A+ excellent servuce

PETER P.  |  Premières impressions 
Évaluation :
5

All staff very pleasant, helpful, knowledgeable, great service even when assisting many customers, handled rude customers gracefully and professionally.

elizabeth m.  |  Premières impressions 
Évaluation :
5

Camrone was very nice and helped me with finding a unit close to the door. He was patient with me trying to find the information he required (names, address') Thank you for your help.

Corinna S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

Larry S.  |  Premières impressions 
Évaluation :
5

Everything went just great

Lynell H.  |  Premières impressions 
Évaluation :
4

All of my questions were answered with much knowledge and kindness. The process was quick and painless. Customer service representative was patient and helpful.

Sheryald C.  |  Premières impressions 
Évaluation :
5

I received prompt and excellent service. Also the unit was very clean.

Russell A.  |  Premières impressions 
Évaluation :
5

Excellent service and support. Thanks for helping us with a smooth move to Vegas. Cheers!

bill k.  |  Premières impressions 
Évaluation :
5

We received excellent service. Employees were friendly and courteous.

Ronald M.  |  Réservation 
Évaluation :
5

Very professional Thanks.

Roman Andre W.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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