Customer Reviews for U-Haul Moving & Storage of Blaine

Évaluation :

5

Thanks

Évaluation :

3

I got a 26ft truck that had steering issues. In my opinion it should not have been driven.

Évaluation :

5

It was all good

Évaluation :

5

The person who we worked with when we got the trailer was amazing. Very great attitude etc. Very helpful. Upon returning a trailer it always amazes how we get asked 'are you ok backing the trailer into x spot?' I always politely say no. I'm somewhat surprised that even gets asked though. If I'm renting a trailer from u-haul it probably means I don't use a trailer very often. Yet they somehow think it's a good idea for some stranger (me) to back in this trailer they're not familiar with into a narrow spot around all your other equipment. I would assume you guys have a forklift with a ball on it or some other simple way of moving your equipment around - such that you wouldn't even risk asking some random person to do it.

Évaluation :

5

Everything was great! The guys at the check in were very nice and helpful. The gentleman (manager) at the drop off was also very nice. Thank you! Prices for the rental van were very good/reasonable. Merci.

Évaluation :

5

It was pretty far out of our way - disappointed that the reservation we made was moved to this location almost immediately after we made it. Check-in took almost an hour -- maybe a little more direction BEFORE you arrive as to what will be required, or signage with directions when you got there, etc...? Woman we called for help on the U-Haul help line was fantastic though. Big thank-you to her! But angry to see that we were charged for gas -- van had 3/4 of a tank when we picked it up (and took a photo to prove it) and was returned with same, but we were charged for gallons of gas.

Évaluation :

5

Jake has helped me multiple times over the last several weeks and has made all my projects that much easier! Thanks Jake for being great at your job!

Évaluation :

5

Very good experience with you people.

Évaluation :

4

I had a one-way tow agreement. The drop off was in Blaine. The person who handled the drop off didn't offer me a receipt and I forgot to ask for one. Bottom line is a receipt should always be offered.

Évaluation :

5

Nothing, everyone was super helpful and patient when we realized we needed to run out and grab a fuse to get the trailer lights working/

Évaluation :

5

Service and staff were exceptional...very easy to work with. Really like the look of the hitch on the vehicle, doesn't come across as an eyesore. Fortement recommandé!

Évaluation :

5

Customer service was superb. *chef's kiss*

Évaluation :

5

the gas tank was at 3/4 full and asked to return it as such. Prefer to have a full tank and return full.

Évaluation :

3

I gave over a weeks notice that I wanted a 4x8 trailer and they gave me a 5x8 instead which was taller than my van which made it pull rough and went thru a lot of gas. They had the right size there but would not give it to me since I was bringing it back to the same location. Someone should have called and told me that it was not going to be the one that I reserved. The door was very hard to open and shut, I had to spray down the tracks and the hitch.

Évaluation :

5

Excellent as usual.

Évaluation :

5

I have never had individuals help me like I did today. I want to thank the handsome crew that did everything possible to get my motorcycle loaded... you are amazing. Merci.

Évaluation :

4

Initial return after hours billing was incorrect but one call to the location had that corrected within 24 hours. So overall a really good experience.

Évaluation :

3

Well I had 9am appointments for electric brake installed and the job took over 3 hr.

Évaluation :

3

Stick to appointment schedule. The work looks good but I waited over 45 minutes for them to get to my work.

Évaluation :

3

Better customer service -- I had a long wait to both drop off and pick up my car, and at pickup the employee didn't really know what was going on and had to call someone else to confirm that I had paid already.

Évaluation :

3

When you say a job will be done in 2 or 2 and a half hours it souldn't be 5 hrs.

Évaluation :

3

I think along with the report on its condition, you should include a test drive report. I noticed while using my rental, somewhere in the drivetrain was a high pitched noise at higher speeds. Quite annoying. It sounded like the transmission.

Évaluation :

4

Pleasant experience

Évaluation :

5

Everything was great

Évaluation :

1

First the cost went from 40$ to 69$ so I'll have to dispute that. The trailer was covered in dirt when I got it.

Évaluation :

5

Everything was perfect. Nothing to improve.

Évaluation :

5

Easy to rent from and not a lot of extra charges added. Drop off was simple and quick as well. Well done

Évaluation :

4

For me everything went very smoothly. The hitch was put on, looks great. They called as soon as it was done and went to pick it up. Would definitely recommend Service to others Amy E

Évaluation :

5

Absolutely incredible staff. Under great management

Évaluation :

5

Only problem is I reserved in Braham and had to drive to Blaine to pickup.

Évaluation :

5

need to fix the tail gate

Évaluation :

5

Very easy drop off.

Évaluation :

5

One of the staff started helping me after only a couple minutes. The staff was helpful, nice and very efficient. I was in and out of there in minutes. I absolutely would be renting with this location in the future. Merci!

Évaluation :

5

Hire more people for that location

Évaluation :

5

The person that helped us was great!!!

Évaluation :

1

Lost keys , didn't get no help with that the cost is way to high 24 hour access go after hours for the Blaine police to harass you over all horrible

Évaluation :

5

excellent trailer, excellent service! I recommend

Évaluation :

5

Calvin did an amazing job. The hitch had a manufactures defect, and he had to drive to White Bear to get me a new hitch. It delayed the installation, and my Mercedes bumper was also extremely complex. He was very knowledgeable, friendly, and did the best he could in the circumstance. I really appreciated his approach.

Évaluation :

5

Very friendly staff. Nothing to improve upon!

Évaluation :

5

Uhaul supports the community in so many important ways. Today they helped a Ukrainian family fill their apartment with items needed to start s new life in the United States. Well done!

Évaluation :

4

The folks working were helpful and knowledgeable. Thnak you!

Évaluation :

5

My pods were scheduled to arrive on 28 March (move in day for my new apartment), and was told by a representative that they would arrive around 11:30am. I called at 11am to get a status update, and was told the truck was in need of maintenance and that my uboxes couldn't arrive that day. I had to pay rent for 2 days in which I couldn't live in my apartment (no bed, chairs, etc.). I would have appreciated at least a call early that morning to know that the uboxes wouldn't arrive the day on which they were scheduled to.

Évaluation :

2

The truck leaked. Our mattresses and boxes got wet. Not happy about that! Wipers were awful, door didn't close properly.

Évaluation :

5

I had my storage unit here for about 7 years and never had an issue. Would highly recommend.

Évaluation :

5

Thanks again appreciate the convenience and good service had what I needed fast checking in and out

Évaluation :

5

Roseville crew is the BEST!!

Évaluation :

3

The counter at the service desk had old Raising Canes food wrappers. Why? Interior of the truck was filthy, dashboard was filled with food scraps. 26' truck steering was sloppy and it shook a lot going down a smooth highway at 60mph. Service guy was nice, but couldn't find a truck with more than 3/8 of gas tank filled. I only went 60 miles and got very close to empty. You need 1/2 a tank of gas at least, otherwise you may need to fill twice which is hard for such a large truck.

Évaluation :

5

My experience was very good overall. The only downfall was the side view mirrors, which were nice and large and could be rotated through a large range of visibility, but strangely enough, had only to two settings that would hold the mirror in place and neither of those settings came close to working for me. Even the attendant couldn't get the mirrors to work for me. Very frustrating and potentially dangerous driving down the interstate!

Évaluation :

5

The storage unit(5x10) was a perfect fit for 2 of our motorcycles. 100/10 nuggies

Évaluation :

5

This uhaul was always very friendly and helpful.

Évaluation :

5

I just wish U-Haul pro rated charges. That was a ton for only 5 days.

Évaluation :

1

My mother's ashes were in the truck and I was in the hospital and this is what and how you treated me wow 😲

Évaluation :

1

Lock was broken on unit 105 Water damaged my furniture

Évaluation :

1

These guys stole stuff out of our truck to start with then manager made every excuse that he could too cover for his Criminal crew

Évaluation :

3

After getting unit I realized that it seemed a little expensive I would tell someone about uhaul storage but I would tell them they feel a little expensive

Évaluation :

5

I will use this facility again, if ever needed! Excellent service à la clientèle

Évaluation :

5

I was able to show up unannounced and get a storage unit. The day I was moving out I simply let the staff know and I was out. It was so incredibly convenient and helpful to work with the people at U-Haul. I would definitely use them again!

Évaluation :

5

Jake was very helpful

Évaluation :

5

Flawless

Évaluation :

5

The guys here have been so accommodating and fast. I was able to obtain a storage unit on demand as well as a truck. Very fast and friendly service!

Évaluation :

3

Leaking roof in unit 1716

Évaluation :

5

Loved the easy access.

Évaluation :

4

Only reason not excellent was billing issue on your side cased confusion and hassle for us. In the little over a month we had the storage we had to there three times to talk about the issue.

Évaluation :

5

I was pleased to make the staffs day. Employees were very nice and very helpful.

Évaluation :

5

24 hours access would be better

Évaluation :

5

Great place to store. Great price for the location and service level.

Évaluation :

4

Too much "Dust" this year... Don't know why ? Or How!

Évaluation :

2

My experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.

Évaluation :

3

Didn’t like the ceiling caving in on storage unit 115

Évaluation :

1

On the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.

Évaluation :

2

disappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.

Évaluation :

1

My experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.

Évaluation :

5

Very nice place. Never had any issues

Évaluation :

3

I was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.

Évaluation :

5

Always friendly and extremely helpful. Thank you 😊

Évaluation :

5

Staff answered all my questions and solved our storage problems.

Évaluation :

5

Dealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!

Évaluation :

4

Bad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.

Évaluation :

5

Clean unit, easy access

Évaluation :

5

I’ll be back for any storage needs

Évaluation :

5

The manager is superb!

Évaluation :

5

They were very very helpful and understanding this place is awesome

Évaluation :

3

The employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.

Évaluation :

5

Lucy is helpful and leads a very capable, friendly staff. Facility is always super clean.

Évaluation :

1

Most of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.

Évaluation :

4

Was a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.

Évaluation :

5

Edgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.

Évaluation :

5

Only once did I go there and all the lights were out in the storage area I have 24 hr access

Évaluation :

5

All of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.

Évaluation :

1

It may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.

Évaluation :

5

Employees were particularly accommodating and friendly

Évaluation :

1

There was a woman who worked there and was very rude constantly

Évaluation :

1

We were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We've tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.

Évaluation :

5

Keep up good jobs every one

Évaluation :

1

Rented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.

Évaluation :

5

They were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so far

Évaluation :

5

Everything went very well . I was even offered a bundle that met ally needs.

Évaluation :

2

The attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't true

Évaluation :

3

Fact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.

Évaluation :

2

Everything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for me

Évaluation :

3

My 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.

Évaluation :

3

Did not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.

Évaluation :

4

The lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.

Évaluation :

5

Merci

Évaluation :

5

Positive experience overall

Évaluation :

2

The staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95 % of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.

Évaluation :

5

Very helpful and friendly staff. Any and all issues I had were taken care of right away.

Évaluation :

5

Excellent customer service ...excellent place...will recommend to all!

Évaluation :

3

The truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditions