Customer Reviews for U-Haul Moving & Storage of Boone

4 541 évaluations

849 NC Hwy 105 Byp   Boone, NC 28607
(S Of Coca Cola Plant)

(828) 297-1723

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(828) 297-1723

849 NC Hwy 105 Byp
Boone, NC 28607
(S Of Coca Cola Plant)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Great staff. Very professional and helpful

Charles H. 
Évaluation :
5

Great staff

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
5

I originally was to drop off in banner elk. The rental agent was rude and said too drop it off in Newland. He said no and Banner Elk location is not to send people there for drop off ! this is very inconvenient to the renter. what ever problem is with these agents it needs to be fixed.

CINDY W. 
Évaluation :
5

Top notch facility organized and clean.

SAL C. 
Évaluation :
5

Staff was friendly and had no issues at all.

Elliott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PaulMichael C. 
Évaluation :
5

Professional and friendly- nice people

William W. 
Évaluation :
4

Quick and efficient

Durk M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joonghee L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melina G. 
Évaluation :
5

Excellent location. Great staff

JOE P. 
Évaluation :
4

Enclosed trailer door stuck and dented

Henry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
3

Better maintenance and inspection of trucks. I broke down on the side of I-85 due to a transmission issue that was already showing signs when I picked up the vehicle. Roadside assistance got the truck picked up, but did NOTHING to get me back home to North Carolina from Georgia. I had to pay a $600 Uber out of my own pocket.

Derek H. 
Évaluation :
5

Excellent

Clyde M. 
Évaluation :
5

Outstanding customer service

Tricia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

Only complaint i have is I reserved a 10 foot and got a 15. Yes upgrade but also costs more on gas. I just wanted a 10 foot!!! But both pick and drop off locations were very friendly and efficient!

Julie M. 
Évaluation :
5

The experience of picking up the vehicle was great.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
1

Clean it up! Customer service.

Ann S. 
Évaluation :
5

Employee was alone but so nice and helpful. He really worked fast. You are lucky to have him.

SHARON O. 
Évaluation :
5

This is a top-notch location. I've dealt with them several times and they are consistently excellent.

Steven P. 
Évaluation :
5

Looked like a top notch operation

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
3

Drop off chaotic. Tought to drive thru locatio

robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

Rien

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ward Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
3

When dropping off a truck and trailer I was required to move from the equipment drop off to the back lot and then had to walk around the entire facility to get back to my ride home. It would be nice if the equipment drop off point was where you actually dropped off the equipment.

Jeffery J. 
Évaluation :
5

Again, very nice.

Sara O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramses M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas K. 
Évaluation :
2

We were very specific on our needs for this truck rental. It was to be a one way rental from Asheville, NC to Boone NC. We were told that we would be called with the information as to the location where the truck could be picked up. We received no such information either via phone, text or email. After calling, we were informed that the truck was scheduled for a local rental and was in Boone. While decidedly inconvenient, we managed to have someone go to your Boone location to get the truck. When they arrived at your Boone location, they were informed that the truck was in Mars Hill NC, North of Asheville. We needed to get the truck around 7:00 AM somewhere in east Asheville. When they arrived in Mars Hill, they discovered that the location did not open until 10:00 AM. We finally located a 15' truck in another location and managed. This was a very bad experience with your company and one which should have never happened. While a very nice person, your manager in Boone needs a significant amount of training in both customer service and attention to details.

Joe M. 
Évaluation :
5

Excellent and friendly staff. Excellent service à la clientèle.

Ronald L. 
Évaluation :
4

The drop-off was easy. We pulled in, handed over the keys, and left. I was charged for extra mileage, but that was not the fault of this particular location. I had to pay for extra mileage because my original pick-up spot was changed three times, causing me to drive 40 miles out of my way.

David R. 
Évaluation :
5

Great staff

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

adress supplied in confirmation email to us to Route 105 NOT Route 105BYPASS and we went 15 minutes too far, total 30 minutes wasted time and fuel. Cargo area leaked and some items got wrt

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J. 
Évaluation :
5

Repair driveway entrance damage

Ed W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan B. 
Évaluation :
4

Make it where the gate can be accessed after hours for rental drop off. I had to wait for a storage unit customer to let me in so I could access my car (behind the gate). Or ask rental truck customers to park their vehicles outside of the gate and leave a drop box for the keys to the rental.

Dana R. 
Évaluation :
2

This Uhaul experience was not acceptable. When I arrived to pick up my reservation, the truck battery was dead. I then had to unload everything and was told they have another truck. This truck was noticeably older. It had over 150 000 miles on it, smelled like a cigarette and the drove like a truck from the 70s. The worst part is the truck ran out of gas BEFORE the gas gauge was on empty. No gas light or any warning. When this happens on a truck this old, you lose all power no steering and no brakes! A very unsafe situation which could be avoided if Uhaul maintained a newer fleet. When I explained my experience to the manager (Jennifer), she just said this was an older truck that probably needs to retire. No apologies, no what can I do to make your experience better, nothing. I was shocked and will go out of my way to use a competitor in the future. Uhaul customer service is definitely not up to today's standards and their older vehicles are NOT safe I will be sharing my experience with as many friends and family so others do go through this.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
4

It be noted that I only got to this U-Haul location because of terrible service and a belligerent owner of the Newland, North Carolina U-Haul dealership which I will never, ever go to again and I will go out of my way to encourage my family and friends to never rent any equipment from the Newland U-Haul store. Sincerely, Rich Goulah PS, this Boone, NC u-Haul store is excellent.

Rich G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

What a hospitable person who helped check in the truck! He was so helpful and even offered to help find a bigger storage unit. He was awesome and friendly!

treecie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mitchell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Della Y. 
Évaluation :
5

Very nice, very helpful

CLAUDIA C. 
Évaluation :
4

Great staff, friendly and helpful!

Bear B. 
Évaluation :
4

Digital Reservation process is pointless. Why do I have to give over all my personal information on the website and again in the store location. Huge miss and very frustrating.

Benjamin R. 
Évaluation :
5

Friendly service. Thank you

William P. 
Évaluation :
3

I had to wait an extra 30 min for my truck because the trailer for towing the car was not attached beforehand.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel K. 
Évaluation :
5

Had a bit of a challenge with the GPS in getting there.. we had to go a bit farther than the GPS said

NICOLE L. 
Évaluation :
5

Jennifer was so helpful. She went above and beyond to help me with renting a truck and storage. She is knowledgeable and is willing to help if she is able. I appreciate people who put that extra something in their customer service. Thank you Jennifer!

Treecie K.  |  Premières impressions 
Évaluation :
5

One of the most professional and well run locations I have used. Great service, employees are always very friendly and helpful.

FRANK C. 
Évaluation :
5

Staff very helpful!!

melody W. 
Évaluation :
5

Employee directed me personally to the parking area and assisted in unhooking the trailer.

Isaac M. 
Évaluation :
5

Please have a U-Haul rep. clear and scrape off snow from windshield, roof, trailer steps, ect. when it has snowed. The truck should be safe for the next driver/customer when they have arrived and paid. I appreciate how fast it is to pick up and drive a truck after a reservation thank you. This is a good company.

DREW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH H. 
Évaluation :
5

Jennifer was a big help and very professional!!

lynn s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUNE H. 
Évaluation :
5

Not much interaction at this end but was clean and easy to drop off

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN K.  |  Expérience générale 
Évaluation :
5

The staff at this location was very friendly and accommodating. I would recommend this location to anyone in the area.

Kellie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny L. 
Évaluation :
5

I was in my rental in less than 5 minutes. The online check-in process was flawless. Employees were very courteous. Jennifer, at the counter, was really nice. She made sure I understood how the H-Haul process worked and ask if I had any Questions. Was out the door in no time at all.

James S. 
Évaluation :
3

It was hard to find since we aren't familiar with Boone and the fact that this was on 105 BYPASS which is different from plain 105 or 105 Extension.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES T.  |  Premières impressions 
Évaluation :
5

Super helpful staff. The website however, sucks- had me renting in Banner Elk and is not user friendly. Layout is confusing and required me to re-enter information many times.

DANIEL O. 
Évaluation :
5

Great customer service, worked with me when I was running behind to pick up trailer.

Victoria B. 
Évaluation :
5

We pulled up and a female named Hannah came out to meet us. She was prompt and courteous.

Jay C. 
Évaluation :
2

I lost about $15 000 of belongings due to a warehouse fire caused by a person who was living in one of the units. Not secure. No way. Not happy. No way. Will never use this facility again. Will not recommend it to others. Compensate me for my loss due to your negligence and I might be happier.

mary m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

angela m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim T.  |  Expérience générale 
Évaluation :
3

The storage unit was overrun with mice. Presumably neighboring tenants were storing food in their units. I had to routinely stock a lot of poison bait in mine to prevent damage to my stuff.

Keith L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer B.  |  Expérience générale 
Évaluation :
5

The friendliest place I have used. They helped me decide what I needed for my move and I was accommodated. Will was great!!! And the lady that I talked to on the morning of the 23rd was very sweet. Yes I would rev one d the dealership there in Boone North Carolina. Thank you guys for making this easier

Benita F.  |  Premières impressions 
Évaluation :
5

Great staff!

Rebecca P.  |  Expérience générale 
Évaluation :
5

Thank you for a great service, all was clean and ready to use when we needed it.

jennifer p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted G.  |  Expérience générale 
Évaluation :
5

Very easy process. Will return!

Patricia J.  |  Expérience générale 
Évaluation :
5

U-Haul has always been there for me. I always get excellent service. Highly recommended! The folks in Boone are top notch!

Charles M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elissa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brett b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly N.  |  Premières impressions 
Évaluation :
5

Jennifer was really good, efficient and professional! She is outstanding!!

chris g.  |  Premières impressions 
Évaluation :
5

We did have issues with the door sliders needing to be replaced on a few units. Management did take care of the problem.

Kristen W.  |  Expérience générale 
Évaluation :
5

Everything is outstanding!

Charles M.  |  Premières impressions 
Évaluation :
5

I’m not a fan of uhaul as a company but Jennifer was always wonderful and helpful.

Lisa N.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Coleen` A.  |  Expérience générale 
Évaluation :
5

My daughter and I had one item left in the storage unit and could not put on the truck ourselves. One of the ladies at the front desk offered to help us get that one item into our moving truck. Saved a big headache from coming. She is an amazing person. I didn't get her name, she has blonde hair and a little overweight. God bless her.

Diane T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J.  |  Expérience générale 
Évaluation :
5

The woman that helped me was really kind and patient. She made a tough day of moving light and sweet for a moment. She was really wonderful and helpful with everything. Did have a charge for a dolly that I didn't get but I don't think that's on your end I think it was assumed by uhaul. Again appreciate the great service. Merci.

Lisa N.  |  Premières impressions 
Évaluation :
3

Bummy vibes but nice faculty

Seton I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenny r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA L.  |  Expérience générale 
Évaluation :
5

Will and Olivia were awesome!!!

CYNTHIA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J.  |  Premières impressions 
Évaluation :
5

Easy with friendly, professional customer service!

Paula S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan j.  |  Expérience générale 
Évaluation :
5

The staff was great. Will was very helpful.

Stephen J.  |  Premières impressions 
Évaluation :
1

Mike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.

Michael F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnell S.  |  Premières impressions 
Évaluation :
5

The two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customers

JOHNNY T.  |  Expérience générale 
Évaluation :
5

Mike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.

JOHNNY T.  |  Premières impressions 
Évaluation :
5

Customer service and storage units were first class and exactly what we needed. If you need storage in Boone, this is the place to go

McDaniel B.  |  Expérience générale 
Évaluation :
4

The facility was great. The online billing was not so good. I could not pay my bill until the day it was due. Until then, it showed a Zero balance due. With the first month free, it was misleading that my bill on month 2 was zero dollars as well. I received a late notice and paid the $15 late fee. If I had been notified that it was due, even the day of, I would have paid on time. Please considering allowing people to prepay and not have to wait until the day off to pay. I am aware there is an automatic payment option, but my rental was so short I did not want to use this feature. Merci.

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CLAY H.  |  Expérience générale 
Évaluation :
1

Our confirmed reservation for a 20' truck was 'bumped' therefore we had no truck for moving. This was college move out/in weekend. The staff showed no concern at all and offered no solutions. We decided to rent a storage unit for 24 hours to be able to store and protect the large amount of home items we needed to move. The staff made no efforts to help or support us. Actually acting quite aloof about the whole issue. Not their problem, they didn't care. We rented a 10x10. As we were moving in to the unit, one staff member repeatedly was very aggressively driving past us, on a corner, and loudly telling us we had to move out of the way. It was unnecessary to be so aggressive. We were trying to stay out of the way with very little room to park our vehicles to unload/load. Other clients managed to get around us fine. I would never use this site again, nor Uhaul and I will be SURE to inform my friends/family of this nightmare situation. The biggest issue I have is the absolute lack of care or concern by the staff that Uhaul had caused this problem for us. We had our reservation and Uhaul didn't follow through with the vehicle.

Lisa Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia O.  |  Expérience générale 
Évaluation :
4

My only comment is that we also tried to book a truck/ van/ tow for yesterday and were told that there were non available. It was frustrating doing frequent trips to the unit with our cars and seeing several trucks etc lined up in the facility. moving took a lot longer than it should have done , a van or tow would have meant we could have done it in one go.

PETER I.  |  Expérience générale 
Évaluation :
5

Very professional and friendly staff and the lot was exceptionally clean .

THOMAS W.  |  Expérience générale 
Évaluation :
5

Extremely easy experience. Have already made multiple recommendations to peers. Merci.

Susannah b.  |  Expérience générale 
Évaluation :
5

Nice people, nice facilities

William S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarean G.  |  Expérience générale 
Évaluation :
1

They lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.

JASON H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher w.  |  Expérience générale 
Évaluation :
5

This is a clean and safe place.

Patrick M.  |  Premières impressions 
Évaluation :
2

After being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I'm searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn't see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that's not something I could forget. The customer service was not the best To day the least.

CHLOE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie T.  |  Premières impressions 
Évaluation :
5

The staff that assisted me was very helpful and friendly.

Benita V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey M.  |  Expérience générale 
Évaluation :
5

I'm a repeated customer and I'm always treated great,Mike and the staff are top notch

John C.  |  Premières impressions 
Évaluation :
5

They went over and beyond to help me !

Kari M.  |  Expérience générale 
Évaluation :
5

Great place

William S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C.  |  Expérience générale 
Évaluation :
2

The place seemed in disrepair (the gate to the facility was actually broken and remained open all the time) the monthly cost of a unit isn't prorated (we only used about half of the month at the time of our departure) and the unit we were originally set up with looked like it had a homeless person living in it (sleeping bag, microwave, yellow rice packet...) The only reason I'm not indicating "poor" for overall experience is because Olivia, the college student who seemed to be running the show both times I went into the office, was getting it done. She provided good customer service and seems like she's got a bright future ahead. But ultimately the facility's condition caused my wife and I to find storage elsewhere.

lee m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bree K.  |  Premières impressions 
Évaluation :
5

I was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy process

Erica a.  |  Premières impressions 
Évaluation :
3

Disappointed to find that storage rates are not pro-rated upon moving out. I moved out a week after paying my storage fee, but I'm sure uhaul has already moved someone into the space I just gave up. Getting in and out was often a pain. The back gate has been broken, so you had to use the front gate (which was never closed) only to find it was often blocked by trucks getting checked in/out.

Matt B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

james h.  |  Premières impressions 
Évaluation :
5

Easy access and clean equipment.

Kathy C.  |  Expérience générale 
Évaluation :
5

Very fast and easy.

Riley R.  |  Premières impressions 
Évaluation :
1

Extremely rude, very disappointed.

Daniel F.  |  Expérience générale 
Évaluation :
3

Too expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !

Richard S.  |  Expérience générale 
Évaluation :
5

Donald runs a clean safe professional facility and is always helpful and friendly.

Tina J.  |  Expérience générale 
Évaluation :
5

Always helpful and Courteous! Mike was Great to work with!

Dianne P.  |  Premières impressions 
Évaluation :
5

This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!

Oscar K.  |  Premières impressions 
Évaluation :
5

Excellent customer service

John C.  |  Premières impressions 
Évaluation :
4

Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn't get the smell out and it smelled up my sons apartment. Ended up having to buy

Lynne E.  |  Expérience générale 
Évaluation :
5

Merci.

James C.  |  Expérience générale 
Évaluation :
5

Good experience. Would use again.

Bruce F.  |  Expérience générale 
Évaluation :
2

Some of the employees were very rude.

Robin H.  |  Expérience générale 
Évaluation :
5

S.O.

Nastajah H.  |  Expérience générale 
Évaluation :
1

Worst U-haul facility I have ever encountered, they are racist and unprofessional.

Monte' L.  |  Expérience générale 
Évaluation :
4

Good service.

emily c.  |  Expérience générale 
Évaluation :
2

Olivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommend

James B.  |  Expérience générale 
Évaluation :
2

Rosen traps in storage unit

Joan M.  |  Expérience générale 
Évaluation :
3

Not enough staff to handle customers. Wait time was excessive.

cynthia B.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful. I would recommend this location to anyone needing these services.

Dianne L.  |  Premières impressions 
Évaluation :
5

My experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.

DAVID S.  |  Expérience générale 
Évaluation :
5

Well run facility

gwinn H.  |  Expérience générale 
Évaluation :
1

Owner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.

INDIA M.  |  Expérience générale 
Évaluation :
1

My unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. Horrib

Susan J.  |  Expérience générale 
Évaluation :
5

Don is an asset to the location he is very personable and helped myself.

jim d.  |  Expérience générale 
Évaluation :
5

I have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.

Judy H.  |  Expérience générale 
Évaluation :
5

The owner was very friendly and helpful. I will definitely use this storage facility again in the future.

Billy O.  |  Expérience générale 
Évaluation :
5

Very accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..

Tammy W.  |  Expérience générale 
Évaluation :
5

Don was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.

Sara J C.  |  Premières impressions 
Évaluation :
5

Getting a call back from the local office (not the regional office) is not always successful.

James E.  |  Expérience générale 
Évaluation :
2

The owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of December

Samantha F.  |  Expérience générale 
Évaluation :
2

Called the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.

Erica S.  |  Réservation 
Évaluation :
5

The facility was always well kept. The staff was helpful and friendly at all times.

Virginia O.  |  Expérience générale 
Évaluation :
4

Employees where very helpful and I would recommend this place.

Nino A.  |  Expérience générale 
Évaluation :
5

I had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.

Carissa W.  |  Expérience générale 
Évaluation :
5

Owner/Operator is super friendly and helpful. Very clean and secure outfit.

Stephen p.  |  Réservation 
Évaluation :
2

I was disabled and on 60 % of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.

MARSHALL W.  |  Expérience générale 
Évaluation :
5

The call center spokesperson was courteous and efficient.

Jennifer M.  |  Réservation 
Évaluation :
5

The driveways could have been set up differently but the employees didn't construct the building so it's cool, I liked the staff a lot

Catherine A.  |  Expérience générale 
Évaluation :
5

great

Matthew B.  |  Expérience générale 
Évaluation :
5

N.D.

Kaysi D.  |  Expérience générale 
Évaluation :
5

Very convenient and the staff is helpful.

Chad B.  |  Expérience générale 
Évaluation :
5

These guys are great. Very helpful. Took care of my daughter moving between apartments. She was in good hands.

andria r.  |  Expérience générale 
Évaluation :
4

Check-in staff was alone and did well to manage the number of customers as best he could. He continued to be very polite and friendly. Both staff at check-out were very kind and helpful.

Kimberly M.  |  Expérience générale 
Évaluation :
5

Facility was always clean and staff very professional. Don, General Manager assisted with all of our close out needs. Recommend using this facility for all of your storage needs.

Annemarie M.  |  Expérience générale 
Évaluation :
3

I rented a 5×5 unit for 2 months. When I removed my stuff, a lot of it was filled with mouse poo. There was a mouse detergent in the unit when I moved in but it obviously did little to get rid of them

Racheal C.  |  Expérience générale 
Évaluation :
4

As first time storage renters we were not told a lot up front. We didn't know that rats could get into the units and rip stuff apart. It was inconvenient to go there and have to refill the rat poison.

Marissa S.  |  Expérience générale 
Évaluation :
5

Excellent experience.

Paul S.  |  Expérience générale 
Évaluation :
4

parking at this facility is inadequate quantity and dangerous(need to back out on a busy highway on a curve when renting). other than that, really good experience

paul a.  |  Expérience générale 
Évaluation :
5

Very helpful staff that answered all of my questions. Easy access to facility and I felt like me and my stuff were well secured inside.

Logan O.  |  Expérience générale 
Évaluation :
4

Only used for a month but great service!

lewis f.  |  Expérience générale 
Évaluation :
4

The facility is in very good shape. The staff does an excellent job in keeping the facility up. The only draw back is the congestion created at the entrance when trucks are rented/returned.

Gordon J.  |  Expérience générale 
Évaluation :
5

Mike was helpful and professional and the unit were as advertised. Check out was hassle free

Van D.  |  Expérience générale 
Évaluation :
5

Very friendly helpful, and understanding

Colemen L.  |  Expérience générale 
Évaluation :
5

Great help from all of the staff. Well done.

david k.  |  Expérience générale 
Évaluation :
5

Very friendly staff

Judi W.  |  Expérience générale 
Évaluation :
4

Very helpful people working there. We had a very large truck so they drove and positioned the truck so we could unpack the storage unit.

SUZANNE D.  |  Expérience générale 
Évaluation :
5

Check in and check out process was efficient and simple.

Michael A.  |  Expérience générale 
Évaluation :
5

reported a water leak and it was taken care up right away. Employees always friendly and helpful.

marjo M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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