Customer Reviews for U-Haul Moving & Storage of Boone

Évaluation :

5

More staff would help with customer volume.

Évaluation :

5

First class all the way!

Évaluation :

5

Very easy to drop off. The staff was very helpful in unhooking the trailer and getting us on our way quickly. First class.

Évaluation :

5

Prompt and courteous. Thank you. Equipment well built.

Évaluation :

5

Ease of pickup was great! The truck was clean and ready to go. Service was courteous and quick.

Évaluation :

5

They have great customer service. Positive people Jennifer and Matt do a great job!

Évaluation :

5

Thank You so much. I we truly appreciate you very much

Évaluation :

2

Stop charging such high fees and give accurate quotes. I was quoted 136 for rental and 100 miles. I drove 85 miles and ended up being charged 146 that is not right especially driving less miles than quoted.

Évaluation :

5

They have been very helpful and communicative with me about everything. Great staff to work with.

Évaluation :

5

REMOVE SMOKING ODOR IN THE CABIN

Évaluation :

5

Matt was professional and eager to assist me…thank you

Évaluation :

3

I live in banner elk, therefore driving to and from boone and adding 19 cents a mile adds up!!! My initial email quote was around $41 plus mileage so my bill came to $83!!! At least the personnel were very helpful and caring people!!

Évaluation :

1

The manager at this office charged me a late return fee, even though she told me she didn't when I called the next day to check (the person who checked me out assured me that would not happen as long as it was there before UHaul opened the next morning) m, - AND she charged me for insurance even though I declined it at check-in, and last but not least , she charged me almost $10 for gas when we DID fill the tank at the nearest gas station coming from Banner Elk, as we were. I have tried to reach her numerous times , maybe 10-12 times, but she is always gone by noon, and I'm not able to call in the morning… Others that work there say she looked at my contract and that she did nothing wrong. In total she overcharged me over $40..! The few extra miles over my estimated amount is the only part she got right. I asked to speak to a manager over her and I was told she was the highest contact they could put me through to. I've used UHaul a lot this year and last year since moving into a new home, but just the nerve to lie to me when I spoke to her n then continue justifying her actions have so pissed me off, I will do no more business with this office ever again..! I have two storage units yet to unload in Boone and for sure I will NeVer use this office again

Évaluation :

5

Quick efficient and willing to help

Évaluation :

2

The original appointment was at an address very close to us (262 Lemly Rd): Deep Gap Storage 6466 Old Hwy 421 S Deep Gap, NC 28618 However, upon arriving we were informed that they didn't have trucks and we actually needed to go to a place on the other side of Boone. We needed the truck to make two trips from our house to the Ashe County dump. Anyways, all that worked out fine except more than half the miles were spent driving to and from the truck's actual location (which was about 30 minutes each way).

Évaluation :

5

Picking up our truck was easy and the person helping us at the counter was efficient and kind!

Évaluation :

4

Checkout was very efficient

Évaluation :

5

Great staff. Very professional and helpful

Évaluation :

5

Great staff

Évaluation :

5

I originally was to drop off in banner elk. The rental agent was rude and said too drop it off in Newland. He said no and Banner Elk location is not to send people there for drop off ! this is very inconvenient to the renter. what ever problem is with these agents it needs to be fixed.

Évaluation :

5

Top notch facility organized and clean.

Évaluation :

5

Staff was friendly and had no issues at all.

Évaluation :

5

Professional and friendly- nice people

Évaluation :

4

Quick and efficient

Évaluation :

5

Excellent location. Great staff

Évaluation :

4

Enclosed trailer door stuck and dented

Évaluation :

3

Better maintenance and inspection of trucks. I broke down on the side of I-85 due to a transmission issue that was already showing signs when I picked up the vehicle. Roadside assistance got the truck picked up, but did NOTHING to get me back home to North Carolina from Georgia. I had to pay a $600 Uber out of my own pocket.

Évaluation :

5

Excellent

Évaluation :

5

Outstanding customer service

Évaluation :

5

Only complaint i have is I reserved a 10 foot and got a 15. Yes upgrade but also costs more on gas. I just wanted a 10 foot!!! But both pick and drop off locations were very friendly and efficient!

Évaluation :

5

The experience of picking up the vehicle was great.

Évaluation :

1

Clean it up! Customer service.

Évaluation :

5

Employee was alone but so nice and helpful. He really worked fast. You are lucky to have him.

Évaluation :

5

This is a top-notch location. I've dealt with them several times and they are consistently excellent.

Évaluation :

5

Looked like a top notch operation

Évaluation :

3

Drop off chaotic. Tought to drive thru locatio

Évaluation :

5

Rien

Évaluation :

3

When dropping off a truck and trailer I was required to move from the equipment drop off to the back lot and then had to walk around the entire facility to get back to my ride home. It would be nice if the equipment drop off point was where you actually dropped off the equipment.

Évaluation :

5

Again, very nice.

Évaluation :

2

We were very specific on our needs for this truck rental. It was to be a one way rental from Asheville, NC to Boone NC. We were told that we would be called with the information as to the location where the truck could be picked up. We received no such information either via phone, text or email. After calling, we were informed that the truck was scheduled for a local rental and was in Boone. While decidedly inconvenient, we managed to have someone go to your Boone location to get the truck. When they arrived at your Boone location, they were informed that the truck was in Mars Hill NC, North of Asheville. We needed to get the truck around 7:00 AM somewhere in east Asheville. When they arrived in Mars Hill, they discovered that the location did not open until 10:00 AM. We finally located a 15' truck in another location and managed. This was a very bad experience with your company and one which should have never happened. While a very nice person, your manager in Boone needs a significant amount of training in both customer service and attention to details.

Évaluation :

5

Excellent and friendly staff. Excellent service à la clientèle.

Évaluation :

5

Jennifer was so helpful. She went above and beyond to help me with renting a truck and storage. She is knowledgeable and is willing to help if she is able. I appreciate people who put that extra something in their customer service. Thank you Jennifer!

Évaluation :

5

Jennifer was a big help and very professional!!

Évaluation :

2

I lost about $15 000 of belongings due to a warehouse fire caused by a person who was living in one of the units. Not secure. No way. Not happy. No way. Will never use this facility again. Will not recommend it to others. Compensate me for my loss due to your negligence and I might be happier.

Évaluation :

3

The storage unit was overrun with mice. Presumably neighboring tenants were storing food in their units. I had to routinely stock a lot of poison bait in mine to prevent damage to my stuff.

Évaluation :

5

The friendliest place I have used. They helped me decide what I needed for my move and I was accommodated. Will was great!!! And the lady that I talked to on the morning of the 23rd was very sweet. Yes I would rev one d the dealership there in Boone North Carolina. Thank you guys for making this easier

Évaluation :

5

Great staff!

Évaluation :

5

Thank you for a great service, all was clean and ready to use when we needed it.

Évaluation :

5

Very easy process. Will return!

Évaluation :

5

U-Haul has always been there for me. I always get excellent service. Highly recommended! The folks in Boone are top notch!

Évaluation :

5

Jennifer was really good, efficient and professional! She is outstanding!!

Évaluation :

5

We did have issues with the door sliders needing to be replaced on a few units. Management did take care of the problem.

Évaluation :

5

Everything is outstanding!

Évaluation :

5

I’m not a fan of uhaul as a company but Jennifer was always wonderful and helpful.

Évaluation :

5

My daughter and I had one item left in the storage unit and could not put on the truck ourselves. One of the ladies at the front desk offered to help us get that one item into our moving truck. Saved a big headache from coming. She is an amazing person. I didn't get her name, she has blonde hair and a little overweight. God bless her.

Évaluation :

5

The woman that helped me was really kind and patient. She made a tough day of moving light and sweet for a moment. She was really wonderful and helpful with everything. Did have a charge for a dolly that I didn't get but I don't think that's on your end I think it was assumed by uhaul. Again appreciate the great service. Merci.

Évaluation :

3

Bummy vibes but nice faculty

Évaluation :

5

Will and Olivia were awesome!!!

Évaluation :

5

Easy with friendly, professional customer service!

Évaluation :

5

The staff was great. Will was very helpful.

Évaluation :

1

Mike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.

Évaluation :

5

The two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customers

Évaluation :

5

Mike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.

Évaluation :

5

Customer service and storage units were first class and exactly what we needed. If you need storage in Boone, this is the place to go

Évaluation :

4

The facility was great. The online billing was not so good. I could not pay my bill until the day it was due. Until then, it showed a Zero balance due. With the first month free, it was misleading that my bill on month 2 was zero dollars as well. I received a late notice and paid the $15 late fee. If I had been notified that it was due, even the day of, I would have paid on time. Please considering allowing people to prepay and not have to wait until the day off to pay. I am aware there is an automatic payment option, but my rental was so short I did not want to use this feature. Merci.

Évaluation :

1

Our confirmed reservation for a 20' truck was 'bumped' therefore we had no truck for moving. This was college move out/in weekend. The staff showed no concern at all and offered no solutions. We decided to rent a storage unit for 24 hours to be able to store and protect the large amount of home items we needed to move. The staff made no efforts to help or support us. Actually acting quite aloof about the whole issue. Not their problem, they didn't care. We rented a 10x10. As we were moving in to the unit, one staff member repeatedly was very aggressively driving past us, on a corner, and loudly telling us we had to move out of the way. It was unnecessary to be so aggressive. We were trying to stay out of the way with very little room to park our vehicles to unload/load. Other clients managed to get around us fine. I would never use this site again, nor Uhaul and I will be SURE to inform my friends/family of this nightmare situation. The biggest issue I have is the absolute lack of care or concern by the staff that Uhaul had caused this problem for us. We had our reservation and Uhaul didn't follow through with the vehicle.

Évaluation :

4

My only comment is that we also tried to book a truck/ van/ tow for yesterday and were told that there were non available. It was frustrating doing frequent trips to the unit with our cars and seeing several trucks etc lined up in the facility. moving took a lot longer than it should have done , a van or tow would have meant we could have done it in one go.

Évaluation :

5

Very professional and friendly staff and the lot was exceptionally clean .

Évaluation :

5

Extremely easy experience. Have already made multiple recommendations to peers. Merci.

Évaluation :

5

Nice people, nice facilities

Évaluation :

1

They lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.

Évaluation :

5

This is a clean and safe place.

Évaluation :

2

After being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I'm searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn't see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that's not something I could forget. The customer service was not the best To day the least.

Évaluation :

5

The staff that assisted me was very helpful and friendly.

Évaluation :

5

I'm a repeated customer and I'm always treated great,Mike and the staff are top notch

Évaluation :

5

They went over and beyond to help me !

Évaluation :

5

Great place

Évaluation :

2

The place seemed in disrepair (the gate to the facility was actually broken and remained open all the time) the monthly cost of a unit isn't prorated (we only used about half of the month at the time of our departure) and the unit we were originally set up with looked like it had a homeless person living in it (sleeping bag, microwave, yellow rice packet...) The only reason I'm not indicating "poor" for overall experience is because Olivia, the college student who seemed to be running the show both times I went into the office, was getting it done. She provided good customer service and seems like she's got a bright future ahead. But ultimately the facility's condition caused my wife and I to find storage elsewhere.

Évaluation :

5

I was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy process

Évaluation :

3

Disappointed to find that storage rates are not pro-rated upon moving out. I moved out a week after paying my storage fee, but I'm sure uhaul has already moved someone into the space I just gave up. Getting in and out was often a pain. The back gate has been broken, so you had to use the front gate (which was never closed) only to find it was often blocked by trucks getting checked in/out.

Évaluation :

5

Easy access and clean equipment.

Évaluation :

5

Very fast and easy.

Évaluation :

1

Extremely rude, very disappointed.

Évaluation :

3

Too expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !

Évaluation :

5

Donald runs a clean safe professional facility and is always helpful and friendly.

Évaluation :

5

Always helpful and Courteous! Mike was Great to work with!

Évaluation :

5

This was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!

Évaluation :

5

Excellent customer service

Évaluation :

4

Eveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn't get the smell out and it smelled up my sons apartment. Ended up having to buy

Évaluation :

5

Merci.

Évaluation :

5

Good experience. Would use again.

Évaluation :

2

Some of the employees were very rude.

Évaluation :

5

S.O.

Évaluation :

1

Worst U-haul facility I have ever encountered, they are racist and unprofessional.

Évaluation :

4

Good service.

Évaluation :

2

Olivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommend

Évaluation :

2

Rosen traps in storage unit

Évaluation :

3

Not enough staff to handle customers. Wait time was excessive.

Évaluation :

5

Very friendly and helpful. I would recommend this location to anyone needing these services.

Évaluation :

5

My experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.

Évaluation :

5

Well run facility

Évaluation :

1

Owner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.

Évaluation :

1

My unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. Horrib

Évaluation :

5

Don is an asset to the location he is very personable and helped myself.

Évaluation :

5

I have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.

Évaluation :

5

The owner was very friendly and helpful. I will definitely use this storage facility again in the future.

Évaluation :

5

Very accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..

Évaluation :

5

Don was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.

Évaluation :

5

Getting a call back from the local office (not the regional office) is not always successful.

Évaluation :

2

The owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of December

Évaluation :

2

Called the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.

Évaluation :

5

The facility was always well kept. The staff was helpful and friendly at all times.

Évaluation :

4

Employees where very helpful and I would recommend this place.

Évaluation :

5

I had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.

Évaluation :

5

Owner/Operator is super friendly and helpful. Very clean and secure outfit.

Évaluation :

2

I was disabled and on 60 % of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.

Évaluation :

5

The call center spokesperson was courteous and efficient.

Évaluation :

5

The driveways could have been set up differently but the employees didn't construct the building so it's cool, I liked the staff a lot

Évaluation :

5

great

Évaluation :

5

N.D.

Évaluation :

5

Very convenient and the staff is helpful.

Évaluation :