Customer Reviews for U-Haul Moving & Storage of Bramalea

Évaluation :

5

Brakes no good

Évaluation :

1

Very slow service, unwilling to help resolve a error with my online reservation.

Évaluation :

1

I've sent the email to a customer service about overcharge for gas. Still haven't heard anything back from them. Pictures were attached as well. Disorganized location without clear markings or explanations for the customers. Reps are also unresponsive and disengaged from helping customers.

Évaluation :

3

Trailer lights had to be repaired before I could leave

Évaluation :

3

The facility us good, storage is well secured, but there are long wait times, little or no flexibility when it comes to payments. I also had to give same information twice, one for storahe and another for truck rental. Needed just 15 days of storage, but had to pay for a month. staff have a nonchalant attitude.

Évaluation :

1

ThNks i booked for 26 truck but at last they give me 20 feet truck am not satisfied at all very bad service

Évaluation :

5

Everything good.

Évaluation :

1

staff are very rude and don't care to listen to the situation, they started talking to each other and ignored me, I had to raise my voice to them to get my deposit back

Évaluation :

2

there were a lot of people - your location didnt have a trailer for me and everytime i needed to ask a question it was atleast a 30 mins wait as the line up was huge - if there are so many bookings which are there in queue then there should be people who should be there to help the customers - the wait time was HORRIBLE HORRIBLE

Évaluation :

5

One of the best uhaul staff out there. Highly recommended

Évaluation :

1

Didn't have the truck I reserved and confirmed for. Given a smaller truck, had to spend double the time, travel, and gas and then was over charged. Horrible service. Won't be using U-Haul again.

Évaluation :

5

Paid $20 for moving pads but never received any but they still charged me for them

Évaluation :

5

Nice new equipment

Évaluation :

1

Sails associate was rude, spoke in a different language while we were there, was on her phone the whole time and just told us that you should do it on your phone when I didn't have my phone with me and she just laughed and talked to her coworker in her language

Évaluation :

5

Customer attending was really good and polite. Appreciate them.

Évaluation :

5

The tires on the trailer I rented had low profile.

Évaluation :

4

Facility is great ,price was average

Évaluation :

2

I was charged more than what I should have been. I filled up gas tank before returning the van and didn't notice that I was slightly off from the mark where the fuel level was when I got it. They charged me 25 dollars for the gas which is absolutely higher than what it should have been. Unfortunately there is no absolute way for me to prove it on paper so I couldn't complain but disappointed that a bug company like U - haul has such low ethical values.

Évaluation :

1

The staff at the Brampton location are extremely inefficient, slow, do not try to be helpful and get clients in and out. I had spent 1,5 hours at the location trying to pick up, switch and load to leave. I was extremely disappointed from the poor service. The actual equipment was great as always, electronic drop off was great.

Évaluation :

5

Merci.

Évaluation :

4

My trailer had nuts and bolts in it.. could cause flats for people behind me.

Évaluation :

5

Personnel amical

Évaluation :

3

Reduce pricing

Évaluation :

5

Great U-Box experience.

Évaluation :

4

Severely understaffed… waiting 30+ minutes for someone to verify my return.. other staff were dismissive and avoided the return area despite me informing that the area is unmanned

Évaluation :

4

Keep your standard high and trucks available.

Évaluation :

4

To qualify the two above items, the equipment was in proper functional order and upon request they checked the tire pressure.(previous rental was very underinflated) However, once again I dropped the trailer cleaner than when picked up. I've learned to carry a leaf blower to use before loading. The location is a bit "out there" from Toronto and my original in-town reservation location, but they do have a LOT of equipment on hand as opposed to many other locations, so less chance of being disappointed.

Évaluation :

3

Waited 25 minutes at the desk to drop my trailer off and in that time no one acknowledged me. They said they thought I was with another customer but there was no longer anyonone else there? When they realised they were apologetic and did try and speed up the process which I appreciate but it was just a bit annoying when the whole drop off actually took about 3 mins.

Évaluation :

4

There was bad smell in the cabin At the time of picking up the truck costumer service lady told me that if I return more gase up to 1/4 of merer they will pay $22 I left same amount as she said and also I drove less milage than my estimated milage but haven't recive return amount in my account Tha ks

Évaluation :

5

Friendly and customer-oriented staff.

Évaluation :

5

The trailer was missing a light and another loose. The service was good

Évaluation :

5

5×8 I used for the move was great got to say it worked great no problem with the unit great job u haul 👍

Évaluation :

2

I needed a little pull trailer to move my daughter to university in Peterborough. There was no place nearby to pickup so I had to go to Brampton. I live 40 mins north. We drove down to Brampton to pick up at 9am and the location took well over 45 mins in line just to sign out our trailer even if you did the online checkin already. Only 2 people were at the desk for a line up for 20 people! The open trailer was decent and in good shape however unlike what I was told on the phone you can't return it after hours and they closed at 7pm on the Saturday. Since I didn't get out of there till 10 am (my 24 hour reservation should have been adjusted to a 10am Sunday return and it was not). Then I had to drive it 40 mins north to home to load it and then drive 2,5 hours to Peterborough (passing through Brampton) unload at the university and then drive 2,5 hours home again passing through Brampton but not able to drop the trailer off on my way because they were closed so I had to drive it all the way back home. Since I had early morning plans the next day and didn't know I couldn't drop off after hours I called the main office and they were great for extending the Sunday drop off time from 9am to 3pm without an extra cost. I appreciate that. It still however meant driving it all the way home only to go back to Brampton after our Sunday plans and return it by 3pm and then drive back home. So it added almost an extra hour and a half of driving for us on Sunday. Gas is not cheap, not to mention our time. They need to make it clear when making the reservation that there is no after hours drop off and to be prepared to either drop it off by their closing time or go back the next day when they open. If I had known that I probably wouldn't have booked and just used Home Depot trailer local to me. Their expensive by $20 but it cost me more in gas to do all that extra driving. While I'd recommend uhaul as a whole….the phone lady was awesome in extending my time, waiting an hour to check out the trailer and their early Saturday closing time at this particular location was not impressive.

Évaluation :

1

Customer parking issues am asking to u-haul manager lady but she didn't any reply she just watching phone

Évaluation :

1

Poor customer service incorrect billing can't find the right information. Just a bunch of untrained inexperienced worker's All employees seems to be asking each other for help when dealing with customers and and their no help to each other because their all untrained

Évaluation :

1

I have booked 26 feet truck, booking was confirmed and guaranteed for pickup, but when I went for pick up, they gave me 20 feet, and I had to do 2 trips for moving.

Évaluation :

1

I booked a u haul 10' truck and at pick up location truck was not there. . . It was guaranteed pickup so i called the u haul office and explain the situation and i asked for 50$ credit; the lady on the call first she refused to give so i had to argue with her and after 40 mins she gave me credit and wasted my time. . . i booked my apartment's elevator and i became late because of this situation. . . i would never suggest u haul to anyone. . . other local guys in my area would be cheaper and guaranteed. . .

Évaluation :

5

That location was too busy. Had to wait for long.

Évaluation :

5

Please DO NOT cancel or change a reservation last minute. Plus, I should technically be eligible for the Reservation Guarantee, but nobody seem to bother about that.

Évaluation :

1

Absolutely horrible, disorganized and unprofessional, I will refrain from using your services ever again

Évaluation :

1

Very poor customer service

Évaluation :

1

So i called customer care to help me with the online formalities afterhours drop off at night, nobody picked up the call at night and the guy there said”i am only here for taking your keys, i have no knowledge of how to do this online return”. Next day, i even called customer care, and even told them that this happened, But still , i was overcharged for whole night, My email is sarwankhehra2704@gmail.com, my contact number is 4379854600 and my reservation number is 27762845. If someone even help me here , I would really appreciate that atleast someone is doing his/ her duty properly and not just robbing customers.

Évaluation :

3

Checked in online. I took photos of my driver's license online as well. Line up was long and extremely slow. When I got to the counter, although I said I checked in online, I still had to take a selfie and take more pictures of my driver's license. I then had to announce to all who were there what my phone number is, although all that was there when I booked. What is the point of checking in early if I have to do all this at the counter anyways? I and two others were picking to pick up trailers and speaking with two employees when all of a sudden they left and we did not see them again for almost half an hour. One of the customers hooked everything up himself and was just angry because now he would be late. Service needs improvement.

Évaluation :

4

Observed long customer line up in week ends, need attention ASAP.

Évaluation :

5

We weren't sure of what type of fuel we had to put in the Van. There were no signs or stickers on the fuel compartment. Had to Google it!

Évaluation :

3

My 4x8 trailer rental was changed to a 5x8 because the 4x8 needed some type of repair (supposedly). I believe I was told that the rental cost would be the same (not sure), but even if I wasn't, I think I should have been charged for my original rental value. Instead, I was charged the full cost of the larger trailer. I have to wonder if I'm not the victim of a "bait & switch". When I raised this cost issue at the location, they claim they had no ability to change the rental fee and that there was no manager around (at 5PM on a weekday) to assist.

Évaluation :

1

I have filled fuel in truck but still i got charged for fuel for 16 litters

Évaluation :

1

I Booked a truck for one way 1 month ago and day before they advised me that I am required to bring it back to "their" location as it's their truck (wtf) else i cant rent. The whole point to book one wat was that i moved almost hr away but thia hostage taking a day before cost me time, gas and Uber cost to go back and they only offered 75km to bring it back which is nothing short of a joke. Also charge me extra mileage due to me trying to avoid traffic to return the truck i explicitly book for one way. Worst experience definitely.

Évaluation :

1

They charge me for missing utility dolly which I never took and then I have to first call for hours and then visit the location to make staff understand otherwise they charged extra $130 to my credit card.

Évaluation :

1

Customer service is terrible. The girl in middle at cash register don't know how to talk to a customer. I usually don't complain but she wasn't happy serving me.

Évaluation :

2

Location always has plenty of supplies and equipment, however, CONSISTENTLY their customer service is terrible from the manager down to the desk staff. It is unfortunate. A smile, a hello, a how are you doing would go a long way. It appears as though the staff go out of their way to be abrasive. Always on their personal phones when they should be serving the next person. The manager has to come out and ask staff to tend to customer lines. Frustrating experience overall.

Évaluation :

1

U-Haul Moving & Storage of Bramalea-Brampton, ON

Évaluation :

1

Customer service is terrible, girls at the desk are NOT FRIENDLY AND RUDE! They sit on there phone then take customers when ready. Terrible service. The guys in the yard have two men hooking up one small trailer for 20 Mins. Waste of time

Évaluation :

2

Make sure equipment is safe and road worthy. The trailer I rented had loose bolts. Was not in roadworthy condition. Needed to be removed from service upon return. Avoidable danger when towing.

Évaluation :

1

Very unorganised. The manager refused to help her employees when the store was very busy. She allowed some costumers to cut the line while there was a long line to begin with. No sense of ownership or teamwork from the manager of this location.

Évaluation :

1

I requested them them that i forgottl to upload pictures at end and i dropped they they at drop box then i came to know that we have to upload pictures but they were very rude and still charged 20$ and nobody imformed me that we have to do that

Évaluation :

1

Extremely poor customer service. I was already under stress with my closing date extended. I requested Uhaul to let me keep truck till closing. I was willing to pay anything. But they forced me to offload my stuff anywhere and return the truck. They literally said they don't care about my situation. Never going to use Uhaul again and won't let any of my friends use them either.

Évaluation :

3

Need more staff when it's busy. I waited 1 hour and 30 mins in line to get to the counter. I waited 45 mins to get someone to get me the equipment.

Évaluation :

5

Everything was great

Évaluation :

1

Waiting was for 3 hours. People who severed were trying their best but process and system (uhaul network software) was not good.

Évaluation :

1

Extremely slow service huge waste of time after advance booking and almost everything done online like upload the ID.

Évaluation :

1

Need more staff and need good receptionist so they know how to help people not Harrass custumer Thanks Kamaldeep singh

Évaluation :

3

The staff are polite and well-experienced in their jobs but long line-up and long waiting time not acceptable. I waited around 1,5 hr to take my reserved truck.

Évaluation :

5

Experience was all positive!

Évaluation :

1

not satisfied

Évaluation :

1

I have had a unit for years and I needed the due date changed by three days because I am now retired and my pension comes in on 27th. Was told could not do this. Was charged late fee each month. Called district manager last month and was told to just pretend to move out and move right back in, all just paper work and this would change due date. She said they should have done this years ago for me. When I asked staff to do this young girl did not know how to do this procedure. Finally one of the staff knew how to do this and completed my request. This location gives worst customer service I have ever experienced and manager is never there because I have tried to talk to her for months with no success hence the call to district manager. You guys give uhaul a bad name.

Évaluation :

1

STAY AWAY! Would DEFINETLY NOT recommend! I got a storage unit here and the girl who served me (brown hair with green tips) was having conversations with her co-workers while serving me and gave me wrong information! She told me I could put my own lock but that i had to also have a Uhaul lock that i needed to buy. I did exactly that and i told her i would be returning within a month to get my stuff out of the unit as there was a promotion for 1 month free storage with use of a Uhaul truck. I told her the exact date several times as she was distracted. I went on vacation for that month and kept getting calls from them! They called me during my vacation where i didn't have much reception and told me i needed to come to the storage unit and remove my lock as I wasn't allowed to have one. I told the girl i was told i could. She started to get mad/ sassy with me and told me if i don't remove it they will charge me 50-150$ to get it removed for me. She was very unprofessional! The manager then called me and told me that i'm a delinquent when i told the girl on the phone that I saw other people also had their own lock. Very unprofessional coming from a manger! The manager never addressed the wrong information i was given by their workers! Instead she asks me when i will be picking up my stuff, which I had already informed the girl with green tips, on the first day, several times as she was distracted talking to her co-worker! Highly unqualified workers and bad management! Being on vacation and having to deal with them and reporting it to Uhaul was a huge hassle and inconvenience! NEVER AGAIN!

Évaluation :

5

Very well kept facility. Quiet and secure. Many carts available for patron's use.

Évaluation :

2

The lady was very rude to me. After took more the 4hrs of waiting and traveling. A long day. I am handicap lady. It took a toll on me. Traveling from Toronto storage space. Told me that there was no unit. I had reservation number. The man that worked at Queensway started yelling at my daughter. Told us where wasting are time here. I was in tears and emotional knowing I did not have storage space. I have never seen customer service was so awful and despectful. The staff in Queensway should be fired. The way me and my daughter was treated so awful. She called me on the way to Brampton she did not give the correct address of storage. We went to the wrong location. We had 15 minutes to get to the other location. When we arrived to the 2nd location. Only 10 by 10 was avaliable . The lady was so rude and told me that I can't get in the storage room. Cause it's after 700. I total lost it on her. I told where not leaving. One of the mover spoke to the lady. Finally they came up with the solution and let us in. I would like to compensated for all I been through. The movers had to leave. I had to find another mover to help. It was crazy exhausting experience. I would like to hear from you guys at 6474543890 to tell me what are you going to do compensate me for the mess Queensway storage space put me and the movers through

Évaluation :

5

Storage door latch seemed very flimsy and weak! Staff was very friendly and helpful.

Évaluation :

1

The staff at this location is the most unprofessional and ignorant to people I have ever dealt with, I now will NEVER deal with uhaul again thanks to these people.

Évaluation :

1

One Staff did not have access to collect payments. Male employee were condescending to employees and customers. Simrsnjit Kaur could not respond to questions or her respond was opposite, and she was preoccupied with conversation with male staff than helping customers, but seemed to be the only staff member able to do all tasks. Manager, Rajnit, did not look at me but continued typing on the computer, was unprofessional, dismissive, and rude. An hour wait for each visit on the same day. Horrible experience as a customer. Employees were unhappy, irritable, and unqualified robots, a reflection of their manager's lack of respect for your customers and your reputation.

Évaluation :

4

It was VERY GOOD! I would have rated it as EXCELLENT if I haven't found a blue solution spilt on my mattress and the floor. A lot of white dust in some areas. But Personnel was ABSOLUTELY AMAZING, very understanding and helpful. The room was great. Thank You UHAUL!!!

Évaluation :

1

I would appreciate a customer relations manager reaching out to discuss your unacceptable service from start to finish with this storage unit. I called several times and continued to get the run around.

Évaluation :

3

U-Haul review 1.Nobody EVER answers the phone at this location. The line is ALWAYS fowarded to the USA customer service line. Nice as they are, the US agents could rarely resolve my local problems. It was extremely frustrating not ever getting a live local employee on the phone in an entire year. 2. I requested an email reminder be sent to me when the storage locker payment was coming due. Was told it was not possible to do that (despite the fact I'd had them sent to me from my other two U-Haul storage rentals.) After I called the customer service line in the US directly to request it, the email reminders magically started to appear. 3. Every other UHaul storage facility I've used gave access to the lockers after store hours up to 10pm. You apparently have to specifically request it with this one. Could not get in my locker two days in a row until access was "granted". Still took 24 hrs to process, causing moving out delays for me. This location needs to start picking up the phone and offering live customer service directly to their clients instead of throwing them all over to the US side to handle.

Évaluation :

4

didnt have access after 7pm...

Évaluation :

1

Moving trucks, supplies, and storage has become a necessity and yet UHaul is not in any way customer friendly. You stand in line for such a long time only to be greeted, or the lack of happy greeting, with someone who does t even smile or look at you. If anyone is looking for a business idea, start a truck rental and in no time you will exceed UHaul's lack of good customer service.

Évaluation :

2

Customer service is absolutely horrible. The customer service is what sours the entire experience. While serving me, employee picked up her phone, stopped working to have a personal conversation laughing and joking. After about 10 minutes of watching her talk, she decided to end her call that was conducted in front of me and finally help me. VERY UNPROFESSIONAL… based on google reviews this seems to be very normal.

Évaluation :

5

Long line up only two customer service representatives for over 18 clients. Was a slow process. But when you get to the front of the line, they are very helpful and proffessional. It worth the wait. I had to sweep out the unit that I rented because no cleaning person was on duty, but the facility was very clean. Overall experience is good, will I recommend Uhaul to others? Absolutely. Will I use there service again? Absolument.

Évaluation :

1

Couldn't get my name spelt correctly. Changed my address several times to places I've never even heard of. Had email incorrect. Had stuff stolen from unit. Tried for months to get things corrected with no help from even manager.

Évaluation :

1

I was informed I was ready to move in by email by general manager with a standard welcome greeting email; upon loading my vehicle and arriving on-site I could not access the building and numerous call to customer service( proving unless) they were not able to help. Later on after 3 hours on-site waiting for a resolution, I was informed due to being a new customer my access will take 24 hours to be in the system. All this would have be avoided if the site manager had sent this in an email to me. This proves my time was not important and because I rented a small unit I was not priority. As a result of the level of service and misinformation I was given in regards to moving in I will not be doing business with this or any U-Haul locations. I have reached out to the site manager and she has reassured me I will be getting a refund.

Évaluation :

5

Great customer service . Very patient !

Évaluation :

5

Everyone was very friendly, helpful and knowledgable.

Évaluation :

5

Very nice and professional even thou they appear young. Lol. Gal and guys. Great job guys. 1102

Évaluation :

5

They procedure to access storage beyond office hours should be made clear.

Évaluation :

2

Somebody throw liquid into my storage from top.

Évaluation :

4

The storage was excellent, I should have rented the van from you however. My experience with one of your local dealers at Tostam Event Rental was horrible. The van was poorly maintained and the exhaust was very loud. The check engine light came on 5 minutes into my trip. The lady that rented the vehicle then called me after I dropped it off saying I returned it without the muffler, that it was my fault and then she tried to extort money from me to fix it. She was unreasonable to deal with and is a poor ambassador for the U-Haul brand. I hope that bad actors such as this are punished because the experience for the customer was awful. I understand that each dealer is independent of the others. The storage facility was great though it took me a while to figure out how to get in. I would definitely recommend your facility. On top of that your staff is very friendly and helpful.

Évaluation :

1

My friends got one month free for self storage . But for me its not. So please adjust my payment to next month

Évaluation :

3

The staff needs to work on customer service not friendly and not helpful.

Évaluation :

1

If I could give zero stars, I would. This location provided the absolute worst experience I've ever had by far. The staff and manager were very unprofessional and lacked knowledge. I will never used nor will I ever recommend Uhaul storage to anyone. For almost 1 month after moving out, I was harassed 2-3 times a week about a unit I no longer had. The staff sit around on their cell phones rather than assist customers and the manager is always "in a meeting" or "unavailable". She also never returns phone calls or messages. This location used to be the best, but has completely gone to s#*t!!!!

Évaluation :

1

My storage was broken in. Burglary happened in my storage. I have almost $70 k stuff missing from the u haul storage. I had this storage from last 4,5 years. I Hal changed my lock without telling me, without my permission and without my knowledge. I will never ever will recommend u haul ever to anyone.

Évaluation :

5

I liked that there was email communication available.

Évaluation :

1

Because of of the staff

Évaluation :

4

The people is nice

Évaluation :

4

Sitting with U-Haul was fantastic, just a bit confusing to find the actual unit because the facility is massive. Everything is incredibly safe and secure so I would recommend storing with U Haul

Évaluation :

4

Rental costs are reasonable and the facility is nice and clean

Évaluation :

3

The storage area was too small.. could not hold my furniture. The door entrance was not wide enough for even a king size bed to fit.

Évaluation :

3

The storage facility is good and fit for purpose but I am quite disappointed that there are no lifts to take heavy items upstairs. I had so many things to take up to the storage lockers upstairs and there was no way I could get them across without the help of another customer. I had injuries trying to get my stuff up. Please work on this urgently.

Évaluation :

5

Entreposage

Évaluation :

1

The wait times are ridiculous.....staff walks away from customers to go outside and use their phones ...some use them in front of customers and i really dont understand why i had to leave 3 names and addresses and phone numbers of 3 people just to rent a storage unit its not like i can pick it up and leave with it......your staff there is slow....useless and i will not use uhaul again and i will not reccomend uhaul

Évaluation :

1

Hope this place burns to the ground it's terrible

Évaluation :

2

Asked for bottom floor got a second floor unit......couldnt move half my stuff in.

Évaluation :

5

No issues , very accessible and courteous staff

Évaluation :

5

I am really happy with your storage facility, staff is so nice and helpful. I remember Fiona, she is so great and answer all my questions, also help for my U-Haul trailers booking and changing pick up date. I would like to say thanks a lot to her for her help and advised to me. I would like to increase office hours for busy weekends specially for Saturday Sunday, which most customer using U-Haul services and they get more convenient and save time

Évaluation :

3

Having to go up and down stairs to access the storage unit became problematic.

Évaluation :

5

Nice clean storage, easy to move stuff to the storage room.

Évaluation :

5

Pleasant Experience

Évaluation :

5

I had been storing with U-Haul since 2012 and I must say that I have never experienced any problems whatsoever. From the staff, both past and present, very helpful and pleasant. Also cleanliness is impeccable. Overall, I am pleased with the service that I received. Keep up the good work. Thanks for everything.

Évaluation :

2

The storage I booked for AND CONFIRMED ON CALL BEFORE MOVING IN was a lower level ground floor unit. The unit I got was upper level unit and of course, you guys dont have phone numbers for the local center and instead one has to wait an hour to reach customer service over the phone

Évaluation :

5

The gentleman that helped detached the auto transport was super helpful and went above and beyond. Made my return experience a super pleasant one along with the female staff that helped set up my storage units 朗

Évaluation :

5

I will tell people about you and you guys were awesome clean and I knew my stuff was safe

Évaluation :

3

I had an issue with getting my own account as it linked up with another family member. My entry code was not working and I had issues with my card swiping in. The convience getting inside after hours was disappointing. The agent was not able to create a separate account for me.

Évaluation :

5

It was very useful for when I needed it

Évaluation :

5

It did suck that there was only one loading area on the one side and not on the other side where there are storage units, was hard moving stuff across the building. BUT having the equipment to help move the boxes etc. was very convenient so it made it not too bad. Overall clean and easy storage

Évaluation :

4

Even though we had a security code we could not access our two storage bins You should have it 24/7 with access after office hours only with a security code I think it would be greatly appreciated by everyone especially with everything that is going on these days and not everyone working regular shifts and days

Évaluation :

5

EXCELLENT JOB

Évaluation :

5

No comment

Évaluation :

5

Clean building, secure units with great climate control.

Évaluation :

3

The staff is not very courteous and don't try to understand the customer's situation or questions before responding, leading to customer repeating their situation or request few times. In short, more maturity in staff will be helpful in improving customer experience.

Évaluation :

5

This is the best place I ever been greats are fine could be better I had my stuff in there for over 2 years everyone was friendly answered all my questions place was clean even the washrooms was clean excellent place to keep your storage

Évaluation :

5

Cheapest unit of size I needed in my local vicinity

Évaluation :

5

The staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.

Évaluation :

5

It would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 