Customer Reviews for U-Haul Moving & Storage of Bramalea

Évaluation :

4

After all the excruciating stuff we went through on both contracts we were told the bill would be cleared and my husband's name however you send this bill we get a vehicle that's dirty broke down and disgusting will be contacting better business bureau or a lawyer if this is not corrected

Évaluation :

4

Start looking at notes that other people put in the contract instead of calling and harassing people and sending them a bill for over 1 000 $

Évaluation :

2

Customer service very poor. have to wait more then 45 minutes for some one to pick up the phone every time i called.

Évaluation :

4

The truck which was allocated to me me is not in a good conditions. They are too much sounds when tit moves from one gear to another. Steering is not well at all I have to move the steering left and right all the time in order to maintain straight. Uhaul should improve the vehicles. Not supposed to keep old vehicles for long time.

Évaluation :

1

25 minutes wait to drop off service no one available

Évaluation :

5

All good thx

Évaluation :

5

This location is amazing... The customer service rep Anjali and manager Madhu go above and beyond. Customer services at its finest.

Évaluation :

5

Trailer met my needs but was In a poor state of repair Hole in floor and soft spot in steel floor from previous damage I was carrying light but bulky loads so that wasn't a critical concern in this rental This was an abnormal occurrence. Every other rental I have done had equipment in an excellent state of repair and I will rent again when the need arises

Évaluation :

4

There was a really long line and at times there was only one person working the front. There was someone that was taking a really long time to book what ever they were booking. There should always be two people at the front. Something that only took us 5 minutes to do took us over 30 minutes in waiting.

Évaluation :

1

It was not a good experience it looks cheap but its not cheap at all they charged me 55 bucks first and then 16 bucks extra for no reason. I am not going to use this service in future.

Évaluation :

1

Are you guys insane?? I've disputed the transaction and you're sending me bills and feedbacks.?

Évaluation :

3

Not call 2 days before and change the puck up drop off location.

Évaluation :

1

Gentleman that checked my trailer back at end of day was really good. Indian employees and other employees did not follow COVID 19 mask covering especially when dealing with close contact. Will report to ministry of labour and I hope this location gets fined. I have photo evidence to send to ministry of labour.

Évaluation :

5

I pre ordered and submitted all the apllicable information on line to speed up getting into the truck and on my way , But, the truck was not ready. No key in the truck, I ordered 2 packs of blankets which I had to wait for, keys not in the truck, got there at about 10 min after 10 am , booked for 10 am 3 weeks in advance and still took an hour to get going.All in all got what I wanted just not as fast as I wanted... Good Job!

Évaluation :

2

Keep all trucks at full so refilling is easier and you dont get chaged with putting 2L less

Évaluation :

5

Thank you Rajneet for your great customer service.

Évaluation :

5

The staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.

Évaluation :

3

Gas was below what my contract read when I got van. I made a note of this. I advised customer service person that I was a Uhaul employee before contract was started. I mentioned this 3 times to her and still she forgot to put it on the contract. When I returned Van I mention to that customer service person and she gave a a small discount. She was not a happy person.. The back of Van could have been swept out when I got it. Outside staff was great.

Évaluation :

3

- Truck had issues. - Breaks were not good. - Jumpers were in bad conditions. So bouncing too much even on small road pits. - Tire pressure was visibly low. - Return process was too complex.

Évaluation :

3

Ensure trailers have functioning straps, lights, and chains... Before trying to rent them out

Évaluation :

5

Excellent

Évaluation :

1

Huge line up Gave me the wrong key for the truck Had to comeback again to get the right key No visible sign for key drop box I had to drive 4 times to find the drop box Extremely difficult procedure to return truck after hours Had to spent another 20 minutes to return the truck after hours Taking a lot of pictures and uploading them spending another 20 minutes after the whole move was very upsetting and inconvenience Should have customer service open atleast till midnight

Évaluation :

4

It was difficult for me to find the key drop box. More signs can be used so that it is easy to drop off the vehicle after-hours. Rest all things were satisfactory.

Évaluation :

1

Truck wasn't clean, was told I could return after hours when booking but told I couldn't once I arrived. Was told I would get a 4x4 truck but it was 2wd. Trailer was in poor condition, truck came with less gas than I was told it had so I had to pay for extra gas. Truck had more miles than I was told it had. Overall awful experience. Will be recommending friends go anywhere but here

Évaluation :

4

The trailer was not cleaned out when I picked it up...some garbage left behind. Biggest problem is that the trailer leaked...a mattress and couch plus some boxes were wet as a result. When i called your office in Cobourg they simply said they would relay the message to your customer service group. There was no offer to reimburse me or to give me a discount on my rental...very disappointed with your customer service. I will be looking elsewhere to rent a trailer in the future.

Évaluation :

5

The young lady who helped me today was soo kind. She also helped me to adjust my rental She was a life saver

Évaluation :

1

Soo slow i spent 2 hours in line and was late for my appointment very dissapointed in this location. Wjat good is the self check in if I have to wait woth everyone else that didn't check in.

Évaluation :

1

Our reservation was updated with no notification at the last minute. When we asked for this to be corrected the representative was rude and made no effort to correct the situation. Improve by fixing your terrible customer service.

Évaluation :

1

Customer service representative (female staff) at reception counter while returning equipment behaved very rudely. But person who inspected equipment while returning was v nice.

Évaluation :

3

U-haul always shitty service.

Évaluation :

1

Customer representative needs ethics lessons. Also, they cheat you on fuel indicator.

Évaluation :

5

It would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 

Évaluation :

5

The rep who took my order was exceptional Thank you for your patience and assistance.

Évaluation :

2

I did not order the equipment from this location, but after waiting in line at the main street location I was informed they didn't have the trailer I ordered a week prior. I than asked that they set it up at the other location so I didn't have to wait again. When I got there, it was not set up and waited another hour. When I was finally ready to attach the trailer, the person decided to use my wiring harness to try multiple trailers to see if they were working, ( I know this because it wasn't even my size trailer). When I said something he said one minute, connected my trailer than disconnected it again to test a trailer that wasn't working on someone else's truck. They didn't communicate any of this I just got to see it through my mirrors. Both Brampton locations need a lot of work.

Évaluation :

3

Customer service couldn't get any worse. Certainly willing to discuss if needed.

Évaluation :

2

The return of the vehicle area is very unsafe. It is very crowded and congested and you line up in a live lane on a very busy Main Street. You sit and wait and wait with Tractor Trailers going by cars going in and out of traffic and this long line of uhaul returns with no employees directing anyone what to do. I will never rent from this location again until this unsafe practice is changed and employees start to care that their customers are lined up in live lanes of traffic.

Évaluation :

5

Allow off-hours trailer dropoff.

Évaluation :

3

My experience went well until we had to return the vehicle. Using the app to add the km and gasoline was a major issue. The young lady submitted km on the contract however, when I add the current km it was a issue. We were stuck outside for 1hr 20mins after hours. Called the after hours une and was on the phone for 30 plus mins. Terrible experience

Évaluation :

3

Have more staff working so customers aren't waiting for a long time.

Évaluation :

2

The trailer the running light on the back wasn't working, it took close to 45 minutes to finally agree to give me a separate trailer. They had 3 others for that style. It was cold, windy, and late. I wasn't trying to stick around and wait and I would've left if I hadn't paid already. Was a total wheel spinner of a situation. Trailer also felt weird, i think the alignment was off on it because anywhere above 40 kilometres per hour it didn't trail smoothly. Loaded and unloaded the same thing.

Évaluation :

5

There was nothing I didnt like about the storage unit. It was temperature controlled, and well lit. But I also appreciated that it was very secure in that you had to enter a code to enter and exit and the locks were supplied. I always felt that my personal things were safe and well looked after in my storage locker. Thankyou

Évaluation :

3

Maybe try to have the rental at the spot that was selected online instead of changing it twice!!!

Évaluation :

1

The representative was so rood and aggressive

Évaluation :

1

You want my review ? The customer service was absolutely terrible. I was told I can't bring the trailer after hours when I have done this every time In the passed. The trailer brakes were broken and almost broke my trucks transmission locking up on the highway. I was so pissed off with this company I did not even want to come inside when I returned the trailer. I feel I should be refunded. The running lights also did not work. Absolute trash service and trash trailer. If you want to fix this my cell is 905 399 4301 Otherwise I will probably never use your dangerous services again.

Évaluation :

4

I was booked another location but your bad service waste y time and i have to go another location to pick my truck

Évaluation :

5

Trucks should be in better working order. My truck has a misaligned steering wheel, engine light was on, bad windshield wiper and was not very clean.

Évaluation :

1

The trailer I rented had a tire that needed air. The didn't put any in when I asked. There was no there to help hook and unhook the trailer. Short staffed. Very inexperienced staff. The owner of this franchise clearly does not care about this business. Even though I did check in previous to picking up my trailer, the process still took a half hour.

Évaluation :

1

Poor customer service

Évaluation :

1

Terrible customer service causing a lot of stress. We booked our rental van in another location. they did not have it so we had to go to another location. The instructions for return/drop off not clear. They charged us random fees on our bills for which we had to call customer service multiple times to get it resolved. Make sure you take pictures of fuel as they want it returned exactly as it was when van is rented. stupidity.

Évaluation :

2

Trained your staff, they sent me receipt with more charging of accessories. when I checked in, i already charged 154 $and next day due to more miles charge me 9 $and when I called for more accessories charging. they issue new receipt and deduct again the whole amount 159 $then again it was wrong bill, i called again, they issue new receipt and then finally charged me 156 $and refund me after 5 days 320 $issue is that they just need to deduct 156 $but they deducted three times 154+9+159, that hits me credit 2 times just because of cashier

Évaluation :

1

Improve your customer service please

Évaluation :

4

Online check-in and return process was flawed, and it took much longer than expected to both pick up and drop-off the van. Once we had the vehicle in-hand, everything was smooth and great - it was juts the admin process at the beginning and end that can use improvements.

Évaluation :

1

A) the attendant seemed to not speak our native language... thats one 2) after arriving to the item location that required moving, we realized the gargantuan task ahead, told the seller that we could ot proceed. We immediately went back with an unused trailer. I eas told that thete COULD be no discount provided I need to talk about this ridiculous “policy” in the world of private internet sales VS 647 667 5236 I spent 43 $for absolutely Nothing!

Évaluation :

5

This is a top tier location. The front desk personnel very professional and polite. I will recommend to all my friends. Thank you very much guys

Évaluation :

2

Received a locked locker found out at midnight after I arrive with a loaded truck. Drove 4 0,5 miles total and was charged 92,06 for the truck and 62,81 for fuel. They claim i used 1/8 fuel so, does that mean the truck gives 36 miles to the tank?.

Évaluation :

5

GREAT STAFF! GREAT FACILITY! GREAT PRICE! GREAT EXPERIENCE!!

Évaluation :

5

I really appreciate the fact that such places as U-haul storage exist. Wonderfully safe, clean and affordable. Merci.

Évaluation :

4

One problem area is the online booking process. When booking the unit, I completed the application but it did not work. When I realized that there was no email confirmation, I phoned and there was no record of the application and the process had to be repeated on the phone. When we were booking the truck the same thing happened. It could have been a real disaster if I had not followed up by phone. The staff however, were wonderful, helpful, pleasant, kind, understanding and for that reason, I would recommend them to anyone.

Évaluation :

3

I had stored belongings of mine for about three and a half years in the Bramalea storage unit . It was very convenient to get in and out of when I needed something. And the area was kept clean and the price wasn't bad. I did have one issue though. I was away from my storage unit for 1 year, and when I went back to get my stuff I was surprised to see many mouse droppings. So that would be the only negative. I had to throw out a mattress and box spring, as well as two other boxes of towels. I know mice aren't anyones fault, but just a heads up to others who have to store items, pack them accordingly.

Évaluation :

5

The staff were courts and friendly. In fact they were engaging me in conversations, while efficiently executing their duties. I was thoroughly impressed with their overall deportment.

Évaluation :

4

I wish it was accessible 24/7.

Évaluation :

3

The storage units were a bit small. I had to store my items/furniture from a three bedroom house and had to rent 2 units. The height was inadequate as there was only so much stacking that could be done.

Évaluation :

5

I loved your service your staff was always on point and pleasant I will be using you in the future

Évaluation :

5

Keep up the wonderful work guys.

Évaluation :

4

I had a unit here about 10 years ago and I think I could visit 24/7. Recently I wanted something and saw that hours were restricted, I had to buy something I had stored as I could not get it.

Évaluation :

3

Free unit was located furthest unit from the door. If this is the case for paying unit i would not be interested.

Évaluation :

2

The staff were as friendly as they could be under the circumstances. The systems were down which created a very long line up and long wait times. It was extremely uncomfortable for everyone involved. I felt badly for the staff and the experience made me late for work. I would not recommend this facility to anyone. It would be hard to explain my experience and I not to mention they did not have what was booked months ago for me. I ended up having to have two lockers, not side by side and was not offered any accommodations for it.

Évaluation :

4

Very nice and clean system.

Évaluation :

1

why send threatening late fee messages 3 or more times, when you have my credit card on file.. why try to charge me a second unit fee when i clearly moved out of that unit 2 days before a new monthly fee could begin. Your customer service is crap

Évaluation :

5

You are doing a great job everyone. Thanks!

Évaluation :

5

Our move from Winnipeg to Brampton would Not have been possible without U- Haul. Thank you for everything .

Évaluation :

5

Keep up the good work

Évaluation :

5

Counter person was on their own because the other person had to leave to pick something up and although busy she was calm, extremely friendly, and efficient. She called back to the storage area and had another woman, who was very friendly as well, meet me and show me where my unit was. I've had to rent storage a few times over the years and have never seen a facility that was this clean, organized, and maintained. I hope that this gets back to the Brampton staff because they all deserve a HUGE pat on the back.

Évaluation :

5

The manager for the location is wonderful! She was very friendly, warm and helpful from the first day!

Évaluation :

4

Merci.

Évaluation :

5

Very good

Évaluation :

4

I was disappointed, when I got an email saying that my account was overdue for my storage locker, and I would be charge a late fee, when I had informed the desk clerk I was moving my stuff out of the locker space and that was reason for renting the truck. It send off an alarm to my head, however I did call in and I do think the matter has been resolved. That was my only disappointment.

Évaluation :

5

The staff at this location has been especially helpful during this pandemic. Great experience. Exceptional staff!!

Évaluation :

5

Did not have to talk to anyone but I'm amazed at how clean it is. I'm very happy. Price is ok too.

Évaluation :

5

You have nice and happy workers there and they need a free coffee sometime thanks

Évaluation :

3

I found that when dealing with Shelly, my experience and service was above and beyond. However when dealing with the other staff the both experience and service went dramatically down. I feel that if the staff gave half the performance of that of Shelly, the overall service and experience would be significantly better.

Évaluation :

5

Their was 1 person name Clint, he was extremely helpful. He was well trained and knew everything about storages. He showed me around,made me feel secure and comfortable. Merci.

Évaluation :

3

There was no lighting in the storage unit which made it difficult to see anything. The late fees were expensive and added on after only a couple days which I thought was too soon. I felt like I was paying too much for my unit every month. The staff were always very friendly and helpful but they didn't always know the answers to simple questions. I would use Uhaul again but hopefully I wouldn't need to use the storage. Renting Uhaul vehicles I have never had an issue.

Évaluation :

4

Great staff and facility, easy to load into storage unit and return vehicle. Only issue was a long wait time to register for the storage unit.

Évaluation :

5

The team there are amazing!! Great location - definitely would reccomend!!

Évaluation :

5

Thanks

Évaluation :

2

Overall the facility is great; however upon moving out I was notified that there would be no partial reinbursement to me. All other storage places give something back. I will not store at uhaul again

Évaluation :

5

Great service

Évaluation :

5

Samantha was the one that helped me get a storage unit she was great and understanding and she had lots of patience with me

Évaluation :

5

Clean & secured storage area manage by friendly staff.

Évaluation :

5

It's nice and for a very good price to rent

Évaluation :

5

Great service

Évaluation :

5

The service was very nice, I really appreciated their help! I would definitely recommend this place to rent a trailer or truck, as well as a storage place.

Évaluation :

5

Really great service here. I rented a van and stored stuff here also. A really great facility. I highly recommend it. The staff are friendly and helpful. I will come here every time from now onward.

Évaluation :

3

the experience was good, but they are needing more staff to support the busy .

Évaluation :

5

service was great and very comfortable. we rented before and and will when we need. also we do tell about the service to my friends.

Évaluation :

4

Merci

Évaluation :

5

Shelley, in charge of the Storage department - is excellent. Shelley goes out of her way for the customers. In my opinion she should be getting top dollar with U-Haul.

Évaluation :

5

I wanted to first send a special thanks to Sam for taking good care of us with the storage and truck rental. She was very clear with all the procedures that needed to take place before and after. Thk

Évaluation :

5

Accommodating and good service.

Évaluation :

4

Great facility for storage and auto rental. Extremely clean & well maintained storage area. My only reason for not giving an excellent rating, was because of the long wait time to get to the counter.

Évaluation :

2

the staff at this location are so poor I booked a locker on the main floor and the worker didn't know where it was. I closed the unit at 6:40pm I went back to ask a question and they closed 10Minearly

Évaluation :

5

Its good service

Évaluation :

2

It seemed like only certain staff wanted to be of service and others, customers were an inconvenience. The facility wasnt overly dirty but the bathrooms were always disgusting and never had toilet pap

Évaluation :

5

Sam was a great person with excellent customer service, she goes extra length to ensure customer are happy.

Évaluation :

5

I think the automatic back doors should have been always available. The small door beside key pad after hours was very awkward and tight to get the dolly cart through. For Future, Thanks. Pamela

Évaluation :

2

Had to wait a long time to get to the desk

Évaluation :

5

THE BEST STORAGE, SUPER CLEAN, ORGANIZED VERY WELL CLIMATED WINTER AND SUMMER ... ITS VERY FRIENDLY EMPLOYEES ,,,, THANK YOU VERY MUCH FOR YOUR ATTENTION MANY THANKS

Évaluation :

5

Staffs are friendly and helpful. These facility is highly recommended.

Évaluation :

4

Dont revise ur rates every year

Évaluation :

5

Good service.

Évaluation :

4

katie was very helpful. and she showed she cared.

Évaluation :

5

Excellent customer service

Évaluation :

4

Staff were truly helpful as reservation for 1 month free rental had not been made by other U-Haul on Weston Road. Fortunately, they could accommodate me. Much appreciated.

Évaluation :

4

I am happy overall. But I have couple of things that I need to talk such as not enough trolley. We have to wait long time for trolleys. Also a water in the middle of storage boxes of clothing are wet

Évaluation :

5

Shelly, who I believe to be the manager, was absolutely wonderful. Her honesty and compassion were heartwarming.

Évaluation :

5

Anything wrong

Évaluation :

3

The young lady who waited on me was great. My reservation for storage caused a very long delay and was quite frustrating. The fault lies with U-haul at a different location who was responsible.

Évaluation :

5

My experience was great, staff was always friendly and accommodating. There were no bugs and the facility was always clean. If I every need storage again, I'm coming back to this location!

Évaluation :

4

No comment

Évaluation :

5

Clean facilities , secure and the uhaul staff lady who helped me gave clear instructions of how access the storage .

Évaluation :

2

I have reached out to this location multiple times but no one answers my emails.

Évaluation :

4

Counter was too busy and initial set up was slow and done incorrectly while in store. Had to call and email 2 additional times to get the account set correctly, but after all was good.

Évaluation :

4

My U_Haul experience was good with the exception of the times you send the automated e-mails. Every e-mail i recieved was AFTER 1or 2 am! I dont like to get alerts on my phone at these ridiculous time

Évaluation :

5

Customer Service was great the representative took the time to explain . Very clean environment would use this facility again.

Évaluation :

1

worst storage service I have ever used. I moved out today to access storage. Your service does not accept debit card payment online and you dont let customers to pay in any uhaul branch and etc

Évaluation :

2

Had to wait a lott for the access and truck

Évaluation :

5

Ive been using uhaul for ov er 15 years now and their facilities and services are amazing. They are always there to help you with whatever you need. I always recommend them to everyone i know.

Évaluation :

1

I had a very bad experience with the 24/7 share and at the 515 tauton in Oshawa location also I had to call the 1800 uhual for info and a girl named sylvie. Not only I didn't receive my dolly and pads

Évaluation :

1

Staff didn't seem like they cared and when you would call you'd be put in hold for so long you'd just hang up. Even after I told them I was giving up my locker I received a phone call saying behind

Évaluation :

5

well done

Évaluation :

1

Call me to find out how embarassing your company treated me since I picked up that old faulty transmission truck and that mystery storage unit that nobody could help me find.

Évaluation :

4

Down side was it was either always very busy or they're not staffed properly expect to wait My original booking was done online. I booked drive up a locker, got on site to be told none available

Évaluation :

5

would use again, if needed thanks

Évaluation :

5

This facility was always immaculate, & junk left by some renters was quickly removed. All questions were answered completely and with care. Wish we could move this facility and staff with us

Évaluation :

2

Poor customer service and long wait times. One last was very rude yelling at her staff

Évaluation :

1

worst experience ever, no one i know will use uhaul.

Évaluation :

5

The lady who helped me was terrific. Made the moving experience much better.

Évaluation :

5

Très bien

Évaluation :

5

Nice employees

Évaluation :

4

Overall above average but a negative. Found mouse droppings upon moving out. GM did what she could to resolve issue, she was helpful. But, damage already done to no fault of their own.

Évaluation :

5

No complaints. Barely ever came to check on unit or add/remove items from unit but building can be accessed still when office closed which is nice.

Évaluation :

5

411 Main St N, Brampton, ON L6X 1N7 STAFF MEMBERS - NOT ACCOMMODATING, NOT FRIENDLY: 152 East Dr, Brampton, ON, L6T1C1 STAFF MEMBERS - VERY HIGHLY ACCOMMODATING, EXTREMELY FRIENDLY

Évaluation :

5

Great customer service the person was knowledgeable and fast friendly service

Évaluation :

5

It was my first experience to use storage.I must say my experience was an excellent one in every way.I will recommend your services to others. Thank you . CG

Évaluation :

5

Had a unit for almost 2 years .. the staff were always friendly and facility was always clean. I loved the new bay doors! I was able to pull my truck in. Way easier to load. Thanks again uhaul

Évaluation :

3

Please be careful n make sure u get a end receipt because if not they tried to get me on extra month on both storage container I had sent me a bill almost 400 n i had emptied them 3 days early .

Évaluation :

4

Only had 1 issue, was previously advised that a fee would be waived if I signed up for automatic payment. It wasn't done and the manager never got back to me per my call so I cancelled it.

Évaluation :

1

The girl who set up my account was very rude and disrespectful.

Évaluation :

4

It was busy but didn't have wait long storage area was clean and tidy.

Évaluation :

5

The two young ladies who helped me where wonderful. So nice and sweet. Very professional.

Évaluation :

5

The staff at this location were fantastic!

Évaluation :

1

I was much clear to order a certain storage with an specific details with the size the reason I need it for. And what I store on it unfortunately I got a box smaller than my Bathroom .

Évaluation :

1

the original check in wax terrible. over charged....gave wrong storage unit and rented truck for 1 hour which almost cost me 2 daus after 6 hours

Évaluation :

4

satisfied with the facility and staff thank you

Évaluation :

5

Great experience

Évaluation :

5

Happy to have used their services Very easy!

Évaluation :

5

Would definitely recommend this storage to friends

Évaluation :

5

Merci.

Évaluation :

1

Aaq

Évaluation :

5

I have had a few problems but always the staff was able to resolve things. You need local customer service answering the phones when the stores does not pick up it may improve customer relations

Évaluation :

5

Everything was great quick.

Évaluation :

4

it was a great experience and i would recommend this facility to anyone. Michael

Évaluation :

5

Everyone was friendly. Great service.

Évaluation :

1

I rented a truck on top of renting a unit, I left ear pods in the truck, called NUMEROUS times, could NEVER reach the actual facility, the owner ASHLEY never called me back!! AWEFUL service!!!!

Évaluation :

5

Girl that helped me wa great The was kind and very helpful, wish I had her name for you

Évaluation :

1

Everything that was told to me when I had made my booking were lies. So I went the day before my move to check out my storage, but their was none n when u did have it it was the wrong size

Évaluation :

1

V. Worst service on phone taking booking and confirming wrong booking and 90 % customers service & booking officers are rude & cut the phone between booking. I have wasted 7 hours & 13 calls. Worsted

Évaluation :

1

I was incorrectly billed for the year that I was using storage. staff was rude and always promised a manager would call me but never did. I paid the higher price and never got my money back.

Évaluation :

2

Uboxes arrived late x2 forcing us to pay extra fees with our condominium despite a 4hr window for uhaul to deliver. Delivery charge in quote not honoured on delivery of uboxes when prices increased

Évaluation :

4

They should try and go beyond their dutycall

Évaluation :

1

I phoned 4 times over 8 days to have my box removed. I was left on hold for 22 min, 20min and 15 min other two times. No staff apologies. I contacted both main uhaul# and box #. Terrible.

Évaluation :

4

It would be helpful to have more counter personnel first thing in the morning to take care of the opening line-up.

Évaluation :

5

Very clean and secure.

Évaluation :

5

Can't believe they only charged me for the uboxes we used. I will be recommending this service to everyone I know. 10 stars for not ripping off customers!!!