Évaluations des clients U-Haul Moving & Storage of Brampton W

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Brampton W

Cote générale :

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Kenneth N.
Évaluation :

The manager was helping a new hire and was also helping at the desk as it was very busy. She did an amazing job of expediting the process and keeping everybody happy including helping a new worker. She should be commended for her excellent service thanks Ken

Dipanshu S.
Évaluation :

Le client n'a pas laissé de commentaire.

shukdeep S.
Évaluation :

Very very poor customer service by this location. The attitude of receptionist very bad. Worst location ever I rent a u- haul truck.

Armenio R.
Évaluation :

You can maintain your equipment better, grease the door and hinges, the door was very hard to open and close. The trailer hitch wouldn’t move cause of being frozen to the ground, when you guys put away the equipment you should put it on blocks so the tongue of the trailer doesn’t sit on the ground

Sheanette D.
Évaluation :

Le client n'a pas laissé de commentaire.

DARRYL R.
Évaluation :

Make it easier for someone to calculate needed km Difficult to guess before doing the job

Sagita S.
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Le client n'a pas laissé de commentaire.

Donald P.
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Le client n'a pas laissé de commentaire.

Karen S.
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Le client n'a pas laissé de commentaire.

Trevor F.
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Le client n'a pas laissé de commentaire.

Gustavo P.
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Le client n'a pas laissé de commentaire.

Petar V.
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Le client n'a pas laissé de commentaire.

John D.
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I almost broke my neck. Trying to unload the truck was brutal the metal floor mixed with snow made it like a skating rink. I fell 3 times it was extremely slippery something needs to be put on the floor somebody is going to get seriously hurt

Linda L.
Évaluation :

The trailer leaked and some of our contents got wet.

Danish A.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jashan S.
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Le client n'a pas laissé de commentaire.

Ibrahim H.
Évaluation :

I need a Manager to call me to inform them of the bad service I received at your location. This is not just a bad review but staff needs coaching and to develop listening and services skils. I rent trailers from your location every week sometimes twice a week and after how I was treated I feel like never to do business with your location. I have employees and I feel bad for your 2 employees that are facing customers everyday. Even when I was there customers were not happy with the treatment that those 2 employees were givimg to people. This is a constructive feedback and it needs immediate action or I will never use your location. Yes I still want to use Uhaul as my vendor but if no action is taken then I take my business elsewhere. I have never submitted a bad review until today. I'm very patient and I have staff and understand pressure and stress but please do not take out on your customers. I need to speak to a decision maker

Paul G.
Évaluation :

friendly staff during both pick-up and drop off

Amit O.
Évaluation :

Le client n'a pas laissé de commentaire.

nicholas D.
Évaluation :

The steering was off on the truck and there was a wobble past 75kmh. The battery also died when I was loading the truck so I had to go out and buy booster cables and waste additional time and fuel on my personal vehicle to get yours up to standards. Also the back of the truck was messy as fuck with previous peoples loose ends that they left behind which is funny because you guys would charge a service fee if the truck is returned dirty but yet you let the trucks leave a mess. Disappointed to say the least but your staff was friendly and efficient which is what matters in today's day and age so I could care less about your trucks being shitters as you guys clearly dont.

Brad S.
Évaluation :

Dropped off after hours, only difficulty was parking was very limited as I did not want to block anything. But overall no issues.

Toyin S.
Évaluation :

Self check out will be better if confirmation # already received, Thanks.

Preet R.
Évaluation :

Nice experience over all

Angela K.
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Le client n'a pas laissé de commentaire.

Dan M.
Évaluation :

I live in Orangeville and on a previous order picked up the same size trailer there and returned it there. This time I was told that I would have to pick the trailer up in Brampton and return it there. That was four hours out of my rental time to pick up and return the trailer. With four Uhaul locations in and around Orangville you think I could have picked one up there.

Chris B.
Évaluation :

Lineup was huge when I arrived, 30 minute wait, They didn't have the equipment I reserved 3 days prior for my rental

Yogesh L.
Évaluation :

Very easy pick up and drop - will surely use U-Haul and recommend it

Jose F.
Évaluation :

Clean truck, explain up front all hidden charges like after hour fee full was at the same level as I took it but still got charged. Why not just keep your trucks full period, much easier to bring back the same. And why charge 20 bucks for not logging in to your sight for drop off. What if I don't have access? Just not happy period.

Elisabeth D. | Overall Experience |
Évaluation :

Was a helpful storage space between moves

Muhammad T.
Évaluation :

Hard to find parking space

BILL S.
Évaluation :

No adequate parking

Muhammad Asim R.
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Le client n'a pas laissé de commentaire.

jaswinder M.
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The gas tank was low compared to but they claimed at the time of return. Drove 33 kms and put in 13 litres of gas . It’s scam.

rick E.
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Le client n'a pas laissé de commentaire.

Syed Farukh A.
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The time it took just to pick up a rental truck is really long. There needs to either be more people at the desk or more efficient and effective workers.

William K.
Évaluation :

Great service. The staff were excellent both inside and out on the lot. I couldn't have asked for better.

Robin H.
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Le client n'a pas laissé de commentaire.

arun P.
Évaluation :

Le client n'a pas laissé de commentaire.

ken N.
Évaluation :

I only drove the vehicle 5 km and also put gas in. the vehicle on checkout had the wrong gas level and I took a picture. on return I took the picture and the gas level was higher, yet I was charged an additional 25.35 Also the vehicle was returned just after 9 and picked up at 6:30 PM yet i was charged the daily rate plus an extra 22.60. I was renting on behalf of a church so they will definitely not use this service again

Randy V.
Évaluation :

All perfect that all nothing to say

Amandeep S.
Évaluation :

I used the vehicle only for 11 kilometres but paid 80$.

Colombe G.
Évaluation :

Placed an online order for the East Dr. location. Got there and they told me they didnt have the items I ordered. I asked if they could get the brought to that location for me and was told "no". They sent me to another store further away (Main) and they did not have record of my order yet our card was already charged. Spent over an hour trying to get moving boxes that we pre-ordered 2 weeks prior. Not complaining about the workers but the whole experience was very disorganized.

Elio D.
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Le client n'a pas laissé de commentaire.

Manveer O.
Évaluation :

Le client n'a pas laissé de commentaire.

Yvonne D.
Évaluation :

Staff were amazing and easy to talk to and answer all questions

Shubham A.
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Le client n'a pas laissé de commentaire.

Aqeela R.
Évaluation :

You can list cost per mileage instead of cost per KM on your website. Even if it is a conversation in the end, it is misleading when one is trying to calculate in advance.

RAymond P.
Évaluation :

Le client n'a pas laissé de commentaire.

Savio D.
Évaluation :

Excellent customer service and friendly staff

Chantelle B.
Évaluation :

Make 24/7 drop off smoother by clarifying whether customers need to check in in-person or using mobile. Smile. Be kind, for some this is a first rental experience. Offer assistance to customers who are wandering around parking lot looking for their equipment.

Anson S.
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Le client n'a pas laissé de commentaire.

Greg J.
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The rental was great. The only possible place for improvement is the speed to register. I had entered all my contact info online but it still seemed to take long time to check in. Relatively minor quibble but you asked. 😉

baha P.
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Le client n'a pas laissé de commentaire.

Michael J.
Évaluation :

I think you should establish parking areas or do not park signs because there was a big slowdown in the line with cars parked in places where u haul vehicles should be so they had to chime out of pine move the car then get. Ack in line while the finished customers had to wait for the card to move.

Larry H.
Évaluation :

Steering on truck had seized components, making unit difficult to drive as well as unsafe

Qaiser K.
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Customer service can act more as humans rather than acting like robots. It was more this this and this....please sign here

Victor S.
Évaluation :

My suggestion for improvements is that Trucks can be cleaner inside. The location on Main Street Brampton is great and the staff is friendly And efficient.

seaid Z.
Évaluation :

So Happy to have the car from this location

Linda L.
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The final cost was MUCH higher than we expected. We will shop around more before renting another UHaul.

Douglas W.
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Le client n'a pas laissé de commentaire.

Bharat K.
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Le client n'a pas laissé de commentaire.

WENDY B.
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Le client n'a pas laissé de commentaire.

Dave P.
Évaluation :

Excellent assistance from the employees inside at pickup. Good truck. Easy return. Hard to find the key return “box”

Danish A.
Évaluation :

Le client n'a pas laissé de commentaire.

Roland J.
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Admin Staff is not very courteous. Alot to be desired

simon M.
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Le client n'a pas laissé de commentaire.

RENJAN GEORGE B.
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Le client n'a pas laissé de commentaire.

Doreen L.
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Le client n'a pas laissé de commentaire.

Charles L.
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Le client n'a pas laissé de commentaire.

Sunil P.
Évaluation :

Drop off process was quick and easy. Love it.

Takshil S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jay P.
Évaluation :

The rental process, although already completed online, is extremely slow at the location. Also, the 10" truck that I rented had no wiper fluid and the roll-up door at the back was frozen. They did not bother to check.

WENDY B.
Évaluation :

The right hand mirrors could not be adjusted creating a blind spot.

John D.
Évaluation :

Le client n'a pas laissé de commentaire.

Earl T.
Évaluation :

Le client n'a pas laissé de commentaire.

Edgar O.
Évaluation :

I visited (main St location) on wed Jan 8th around 130pm, Counter employee was not very welcoming & customer friendly. Very monotone, went through a very rapid registration, asked for id’s., explained verifying phone number via phone call to my cell...all in a very Very hurried manner. Only looked up when I asked a question. Felt like she wanted me out of there quickly. Place was empty, not busy at all. If u approach her About this comment, I know she will say otherwise and that I, the customer, am incorrect. The gentleman who presented me the van and the other gentleman who received me when I returned the van at around 330-4pm were great, especially the one who took the van back.

Bassam H.
Évaluation :

You say one thing and do different. I was told to return truck 24 hrs later. I returned it 5 hrs later, yet they charge $20.00 extra.

James T.
Évaluation :

Friendly, straight forward and seamless experience. Thanks!

Christopher S.
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Le client n'a pas laissé de commentaire.

isaias L.
Évaluation :

The lady that attended me was amazing best experience ever with you all thank you so much ladies

Eric C.
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Le client n'a pas laissé de commentaire.

Kennedy M.
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Le client n'a pas laissé de commentaire.

Tommy T.
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Le client n'a pas laissé de commentaire.

Yogesh A.
Évaluation :

Le client n'a pas laissé de commentaire.

Beant K.
Évaluation :

Great job

Christine T.
Évaluation :

Nothing

BALWINDER S.
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Le client n'a pas laissé de commentaire.

Abhishek S.
Évaluation :

The person whom I returned the truck was really rude for no reason, I don’t know how you guys can hire someone like that. Neither am I recommending that location to someone nor coming back there. I hope you fire that black guy if you don’t want to lose your customers. No hard feelings for UHaul.

JANMEET D.
Évaluation :

Very good customer service.

Vishal R.
Évaluation :

Needs alignment

Daniel C.
Évaluation :

Bring truck to customer. Whats the point of having 2 workers not doing anything outside and leaving the customer to find the truck and getting out of a tight space?

George C.
Évaluation :

Always a pleasure dealing with the staff at this location.

Nabhpreet S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kashyap T.
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Le client n'a pas laissé de commentaire.

Ann B.
Évaluation :

Terrible customer service

ranjit S.
Évaluation :

Very good Sikh young man friendly caring keep up young man thanks

fitz A.
Évaluation :

Don't know right now just keep up your good works

Atli E.
Évaluation :

Vehicle had engine light and tps light on

Matthew T.
Évaluation :

Le client n'a pas laissé de commentaire.

Deepu P.
Évaluation :

I was not happy with the person who took the vehicle back. He was very rude, first he asked get out of the vehicle. I was shocked to hear that. Then he asked me to enter email id very quick as he doesnt have time , he overcharged for fuel which i already filled and did not tell me at the time of drop . Only saw in the email I received. I have the proof of fuel levels pictures in hand

Cara B. | Overall Experience |
Évaluation :

Overall ok

Abhinav K. | Overall Experience |
Évaluation :

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

sheik,fardhin,rizwan f. | First Impressions |
Évaluation :

Worst service ever. Booked 26’ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17’ft ready . Bad service from madhu at counter as well. DO NOT USE.

atinder g. | Overall Experience |
Évaluation :

Excellent friendly staff

Joan A. | Overall Experience |
Évaluation :

Great ladies working in the office. Would like to see it more multi cultural.

ronald l. | Réservation |
Évaluation :

ceiling not high enough

terry, ann a. | Overall Experience |
Évaluation :

None

raymond C. | Overall Experience |
Évaluation :

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

SWANDJAJATI, SYLVIA T. | Réservation |
Évaluation :

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

LynneMarie t. | Réservation |
Évaluation :

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Thank you.

AREWINER P. | Réservation |
Évaluation :

No attention to customer service

SUSAN F. | Overall Experience |
Évaluation :

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.

natasha m. | Overall Experience |
Évaluation :

Good

Non reviews have been submitted for this location.

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