Customer Reviews for U-Haul Moving & Storage of Brampton W

Évaluation :

5

Your team were very helpful and had a superb knowledge in providing advice and delivering an unforgettable experience.

Évaluation :

5

Staff was friendly and very helpful.

Évaluation :

1

Reserved trailer online and went through the complete process to improve wait time at pick up location. Pick up location had no record of my U-Haul booking even though I provided a reservation number . Original booking was a 5 x 10 trailer , Pick up location provided 4x8 trailer which was to small

Évaluation :

2

Unacceptable long wait times only to be told that returns are processed outside and not in the store. Also, extremely long wait time to pick up order. Not enough front desk staff especially at the end of the month when most busy. Truck had empty water bottles and garbage inside. I don't think anyone actually cleans these trucks.

Évaluation :

5

The customer service was outstanding both at the desk and outside...

Évaluation :

1

Better service having trucks when their suppose to, not charging fees without discussing

Évaluation :

5

Everything went smoothly and i asked my own punjabi guy the were charging me 370$

Évaluation :

5

Bien

Évaluation :

2

Customer service representatives were very rude. There was long line up for pick even though i had already made a reservation in advance.

Évaluation :

4

nothing much your service was excellent

Évaluation :

1

If the customer is extending his time, there must be no double charge because you guys have plenty of vehicles parked at the main location Thank you Have a nice day

Évaluation :

5

Install Navigation or mobile holder for safe driving

Évaluation :

5

Bien

Évaluation :

3

When I reserved the vehicle online I declined the added insurance as my insurer covers these types of rentals. When completing the contract in the store I had thought the cashier acknowledged "no insurance". I was surprised when I received the bill that the insurance was on the bill. I've rented from this location many times over the years; I wish they would simply save your preferences. And simply use the information that I've taken the time to do online. Otherwise, what's the point. Anyhow, the staff is just doing managements bidding so I don't blame them. The staffers do a good job.

Évaluation :

3

Vehichle was not clean at all. No windshield washer and horn not working.

Évaluation :

5

Gud service

Évaluation :

5

I often rent a trailer or truck from this location. This time the truck was very smelly. We traveled around 200 km in this truck. The smell was so strong that it was so difficult for us to breathe and i had a very bad headache. It was a tobacco or smoking smell. Pls sanitize the vehicles and fresh up with good freshner. Thanks

Évaluation :

5

Excellent Customer Care by the young Lady....

Évaluation :

5

Maybe there can be one staff to work until midnight to help with processing truck returns.

Évaluation :

4

Not the fault of the location, but it is not clear on the website that stuff like the furniture dolly are first come first served. I shouldn't be able to reserve one if I possibly can't get it. You should make that more clear at the time of the reservation that you aren't actually "reserving" a dolly. Not being able to get that made everything more difficult today. Had I known I would have made a much earlier reservation. Anyway, the staff, store, and vehicle were all good. That is my only complaint.

Évaluation :

1

I rented a 20-foot van on November 19, 2024, and returned it the same day. 1. Fuel Issue: When I rented the van, the paperwork provided at the counter indicated the fuel tank was half full. However, upon inspecting the van, I found the tank was only one-third full. When I returned to the counter to report this discrepancy, they issued updated paperwork showing one-third full. Despite this correction, I later received an email with the final receipt falsely claiming the van had been provided with a half-full tank. As a result, I was charged for 10 liters of fuel ($18 + tax) for a mere 22-mile drive, even though I returned the van with the same one-third fuel level as when I received it. 2. Customer Service Issue: Calling this location is incredibly frustrating. Whenever you call, someone picks up only to immediately place you on hold, leaving you waiting endlessly. This happened to me both while trying to book and later when attempting to file a complaint. No one ever returned to the line to assist. This was a shocking and highly disappointing experience. I would strongly advise avoiding this location if possible. Poor service and misleading practices make it an unreliable option.

Évaluation :

5

Quick pick up. Only thing was not told of drop off time was told date but didn’t realize there was a time.

Évaluation :

3

Furniture lobby was booked, but it was not available on pick up day.

Évaluation :

3

Dropping off the truck to a different location should be always available to the customers.

Évaluation :

1

I rented a U-Haul truck on Friday, November 15th. Before going to the location, I tried calling multiple times, but no one answered. Upon arriving, I saw three employees-one assisting a customer, while the other two appeared unoccupied. I'm not sure why calls weren't being answered when there were employees not actively assisting customers. After renting the truck, I was instructed to return it by 10 a.m. on Saturday, November 16th. My driver returned the truck between 9:30 a.m. and 10 a.m., but he was informed there was an issue with the payment. He left the truck there and let me know afterward. I began calling U-Haul to confirm whether the payment had gone through. My first call was at 2:37 p.m., and after being placed on hold for 16 minutes, I hung up and called again. During my second call, I waited another 15 minutes on hold. On the third call, I asked for the employee's name so I could address my concerns with a manager. The employee, who eventually gave her name as "Tania," laughed at my request and was initially reluctant to provide her name. She wouldn't give me her name at first. She eventually took my number and said she would call me back, but I have yet to hear from anyone. All I wanted was confirmation of whether the payment was processed, but I was met with poor customer service, unreasonably long hold times, and unprofessional behavior. This location's employees seem to lack the knowledge and initiative to assist customers effectively. I would not recommend this U-Haul location to anyone.

Évaluation :

5

Easy check in and easy return.

Évaluation :

5

Great staff who help to make pickup and return fast and easy. We did have problems with the app at pickup. It would not load the pictures and let us continue so we could not complete the process online.

Évaluation :

5

Great staff who help to make pickup and return fast and easy.

Évaluation :

5

Great staff who help to make pickup and return fast and easy. We did have problems with the app at pickup. It would not load the pictures and let us continue so we could not complete the process online.

Évaluation :

5

Friendly and helpful staff and a great car hauler. I've rented from this location multiple times and expect to do so in the future.

Évaluation :

2

My recent experience with U-Haul was disappointing. During the pickup process, the employees were unprofessional, and it took over 30 minutes to get my equipment, despite having a reservation. The return experience was even worse. There was a heated argument at the location, with racial slurs being exchanged between individuals and an employee. The environment felt unsafe, and I couldn't wait to leave.

Évaluation :

5

U-Haul storage facility well maintained good customer Service helpful and communicate

Évaluation :

4

Good overall experience !

Évaluation :

5

Smooth transaction, excellent truck

Évaluation :

3

Customer service is bit unprofessional

Évaluation :

4

Make sure you web app works because I had problems with it

Évaluation :

1

I took picture of km at starting trip but u haul put extra 10 km on my trip .. i got overcharged for 10 km more

Évaluation :

5

The owner of this store is a nice guy ,

Évaluation :

5

Very friendly and professional staff. Equipment was in good condition. If there is another opportunity i will definitely rent from this place. Mahesh Hindu Food Bank.

Évaluation :

4

I've mentioned this before. Don't know I have to go inside after checking in the app.

Évaluation :

5

Staffs of U HAUL 11 Main Dt Storage are ver accommodating, & very kind to entertain everybody transacting business to U Haull, & I will recommend UHaul to friends about the kindness of the staffs entertaining customers.. Thank you very much for the very experience given to me by all the staffs, & I had very good experience storing my belongings, I hope to return again … God Bless

Évaluation :

2

the truck had so many issues

Évaluation :

5

Staff are nice very helpful equipments are clean and affordable.

Évaluation :

1

Waiting time is very long and it's very expensive compared to others.

Évaluation :

5

Excellent Customer

Évaluation :

5

Thank you for your support and making my moving easier.

Évaluation :

5

Long line up , but staff were proactive , returned trailer and provided paperwork before I even got to counter .

Évaluation :

4

Cab was not cleaned out. Rear cargo area was not swept out and the cargo mat was torn and tattered.

Évaluation :

4

The associate that hand overs the vehicles should inform every client about handbrake engage and disengage, gear shifting as well

Évaluation :

1

I got u haul that had failed break even ask them before leaving moved trailer twice loading unload no compensation poor service

Évaluation :

5

Return experience was worst spent close to 1 hour for 10 mins of return.

Évaluation :

1

Staff at this location were very rude to an unforeseen circumstance that happened to me told me they were gonna charge me an extra $50 because I couldn't return the vehicle on time. Representative was very rude. Finally told me she would accommodate my request to extended the lease, but I felt like I was doing something wrong. I rented many vehicles from you in the past because I am a contractor. I need them for work, but I might have to go somewhere else due to my last experience.

Évaluation :

1

This location gave me the worst U-Haul pickup experience ever. I was asked for two phone references before giving out the vehicle and this process on by itself felt very annoying. I do not understand what is the point, you have my driving license, you have my credit card, you have my photo, what is two references going to do? They wanted to call the references up and how does that work, one was my wife who was in the kitchen cleaning dishes and the other was my brother who was on a work meeting. They kept calling and they couldn't answer because either they were busy or they just couldn't get to the phone. I asked my brother to get off the meeting or mute himself to answer the uhaul call since it already had been over 20 mins ive been at the desk. In addition to the whole process which did not make sense, the women at the desk was very rude at me for my helplessness. I just wanted to cancel and not take the uhaul but already had preparations done for the move. Her colleagues had to step in to help me out and told her to give the vehicle with the one phone references. The return was quick and easy. I have rented out from Ryder and other services and never had any trouble. I also have a business and should just have gone with Ryder as a commercial.

Évaluation :

5

Rohan and Kevin were great!

Évaluation :

4

It was a good experience at UHUAL. What separated Good from Great was the long wait time to get to the CSR when I was observing another rep doing something else as I believe they could have assisted and then go back. All in all a good experience.

Évaluation :

3

The facility itself was generally well-maintained, though the access door once took several days to fix. I did see a mouse inside once though never inside my unit. There were no floods or roof leaks, or mold/mildew, so that's positive. The line waits could be a bit long though there were always at least two people at the desk. The staff were generally polite. The big issue is that many people are self-absorbed slobs. That's not your fault, but it makes your facility less than desirable. People standing in the middle of the parking lot staring at their phones, trucks or even cars parked to block doorway access or even getting in and out of fhe parking lot, a mess all around the dumpster and assorted objects that can puncture tires strewn all around the parking lot. There needs to be a bit of a culture change where rules for conduct are clearly signed and enforced. You won't go bankrupt or lose any customers that are worth keeping. Some will even show their appreciation. Thanks for listening.

Évaluation :

4

Your rates/month are more expensive for the same size of space with your competitors and don't offer the same technology as they do. But your staff was incredibly friendly and helpful.

Évaluation :

4

An animal got into my unit and left animal feces throughout the unit. However, the staff moved my possessions to a new unit as soon as they were made aware of the situation. They were very helpful and solution oriented.

Évaluation :

3

The storage was very cramped. The size should have been fine but the height was under 6'. Also the door was tiny

Évaluation :

2

The constant raising of the price every year is extremely predatory to people looking for an affordable area to place an excess of belongings. When I got this storage unit it was very affordable but has been increasing exponentially over the last 2-3 years. Please be more apparent on price increases with customers in the future

Évaluation :

2

Several items have clear mice damage. Unit was very dark, needed flashlights to load an unload. The fire alarm has been on low battery, doing that annoying beep the entire time of our storing stay. Heard it non stop loading in the unit, non stop moving out. Staff were not friendly or knowledgeable when we first arrived.

Évaluation :

4

I am not statisfied with the service of my last renta. My pickup location I wanted over 20 mins outside in the sun for rhe rep to open the door and assist no one was at the office. I called your customer and was given $50 off my renta and when I dropped off my renta they did not apply the $50 off but told to call customer because the rep did not put it on. The rep I think his name was Bryan...when he came in he looked half a sleep no apology made he just act like he did not care. I was very upset because I have some deadlines to meet and my while day went bad after due to getting the truco very late. The Dropbox off location was ok ....no problem

Évaluation :

1

This location is under staffed, the staff leave you waiting on hold, offer to call you back and never do. The manager.does not respond to requests for call backs, This locations service is very poor.

Évaluation :

3

We enjoyed Uhaul, but you advertise a price on your main wall and continue to raise the price 4 different times. We always paid in advance or monthly, never late, but continued to get charged more. I brought this up to anyone who would listen, and nothing changed. Last month I was charged another 4 dollars. Your advertisement is false and misleading. You could have had me as customer for years.

Évaluation :

1

Long waits, terrible customer service, way overpriced

Évaluation :

5

Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.

Évaluation :

5

Great service

Évaluation :

4

While staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.

Évaluation :

2

Very unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.

Évaluation :

1

Extremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.

Évaluation :

1

You guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company

Évaluation :

1

The load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait

Évaluation :

1

My whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.

Évaluation :

5

Awesome.

Évaluation :

2

Got water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.

Évaluation :

1

I'll never again rent from here and I won't recommend it to my friends.

Évaluation :

4

Not enough desk clerks. Too long lineups to get service.

Évaluation :

5

The front desk costumer service was awesome . Thanks Karam

Évaluation :

2

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

Évaluation :

4

Thank you Madhu for offering me free month service for rental of storage

Évaluation :

2

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

Évaluation :

5

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Évaluation :

5

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.

Évaluation :

1

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

Évaluation :

4

Was a helpful storage space between moves

Évaluation :

3

Overall ok

Évaluation :

4

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Évaluation :

1

Worst service ever. Booked 26'ft truck 3 weeks in advance and got confirmation but get a call one day before saying they have a 17'ft ready . Bad service from madhu at counter as well. DO NOT USE.

Évaluation :

5

Excellent friendly staff

Évaluation :

5

Great ladies working in the office. Would like to see it more multi cultural.

Évaluation :

4

ceiling not high enough

Évaluation :

3

Aucun

Évaluation :

5

We needed a second storage at the last minute and the staff were very accommodating in finding us something for the 4 days we needed them. They also graciously returned one month payment to us after.

Évaluation :

1

Not impressed with Uhaul! I’ve spoken to about 6 people from Uhaul, also wrote an email regarding the issues I’m currently still having with Uhaul. I need someone to call me asap, 647-632-4359

Évaluation :

3

I wanted to rent a storsge unit. Your service this time was so so but the unit was smelly of mould and sunward to get to Your staff should not have personal conversations while serving. Merci.

Évaluation :

2

No attention to customer service

Évaluation :

4

Need lighting in the actual storage units. Even during the day time it was difficult to see in the unit itself. The staff at this location always went above and beyond for me.