Long waits, terrible customer service, way overpriced
Kieran John C. | First ImpressionsSelf Storage Units in Brampton, ON, L6X1N7
U-Haul Moving & Storage de Brampton W
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Conteneur U-Box® pour le déménagement et l'entreposage
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À 4,7 milles de cet établissement
U-Haul Moving & Storage of Bramalea
152 East Dr
Brampton, ON L6T1C1Few Rooms Left. Reserve Today!
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À 8,3 milles de cet établissement
Just In Time Self Storage
1660 Matheson Blvd
Mississauga, ON L4W1Y4 -
À 9,9 milles de cet établissement
U-Haul Moving & Storage at Rexdale Blvd
240 Rexdale Blvd
Toronto, ON M9W1R2Limited Units Available. Act Fast!
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À 11,6 milles de cet établissement
U-Haul Moving & Storage at Milton Crossroads
8000 Lawson Rd
Milton, ON L9T5C4Few Rooms Left. Reserve Today!
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- 3,5 - Cote moyenne des clients
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Amazing service, amazing staff. Took very good care of me and made sure I was happy with the services before I left. Will definitely be using them again and telling people to use them.
keshan b. | Overall ExperienceGreat service
Sherwin E. | Overall ExperienceWhile staff is always polite and friendly, I always wait a minimum of 10 minutes in line before talking to a cashier. I always expect that things will take a long time when I go to this U-Haul. I cannot be in a hurry. I came today to change my storage unit from a big one to a smaller one. Before I could start to empty, I was told by an associate to go tell the cashier to sign me out of one storage unit first. So I lined up for 10 minutes just to find out by the cashier that I could have emptied my storage unit and filled the new one and then lined up to see the cashier to complete the transaction. Too much time wasted.
Catherine M. | First ImpressionsVery unorganized, alot of the times don't pick up the phone, not good at explaining to customers that when they put a hold on a storage unit it just for the day. They don't show you the unit until after you pay which not good. steep stairs to go to units they need to make better access for people that can't go on stairs. I have used this location in the past for moves never really had too much issues but yesterday I was pretty disappointed.
Sandra F. | Overall ExperienceExtremely upset that it took about 30 mins to get into my locker. Not to mention you guys wouldn't take my bank card, so I then had to go get money out to pay for it. Also my original locker was locked and they didn't know why. They had to give me another locker. Also didn't realize that i had to go up stairs to get into the storage unit. It took 5 hours to unload our truck because of this. I understand it says you may have to go up a few stairs but that's extremely misleading as this is an entire flight of stairs. Also had to step down into the location which made things even more difficult to move. Also not to mention I couldn't even get close to the door, we had to park off to the side and was not able to use the ramp. Extremely disappointed in this storage location. Will never rent storage at this particular uhual location again.
Jill B. | First ImpressionsYou guys made me loose over 2000 dollars worth of furniture due to your error and only offered me 2 months free of my storage which has not fixed my issue with my furniture at all I am beyond disappointed in this company
Robyn G. | Overall ExperienceThe load in area needs to have a ramp you can move the trolly in and out within you don't have a truck with a ramp. I have trouble each time calling to get through to a staff member it takes so long. They are not courteous and put you on hold for a long time after answering and jot saying anything. I was moving from one unit to the next and HD all the above difficulties on top of the staff on site did not have access codes and had to wait
Laverne M. | Overall ExperienceMy whole experience was horrible. Reservations that are not fulfilled. Horrible customer service. Got a storage unit that I could not access at the time of moving, also no information given. Lady that served me was distracted and did not value my time, and was on her cell phone during out interaction.
Michael S. | First ImpressionsAwesome.
GALO V. | Overall ExperienceGot water damage to some of my furniture. Staff would send emails and call of you are a day late paying the rent.some people are on fixed income and have to wait for money to come in.and the rent is alittle high.
RANDYL C. | Overall ExperienceI'll never again rent from here and I won't recommend it to my friends.
Chelsea O. | Overall Experience