Le client n'a pas laissé de commentaire.NADEER H.
Customer Reviews for U-Haul Moving & Storage of Brampton W
Pour nous contacter
Brampton, ON L6X1N7
(Near Flower Town)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very good service would be renting again from this locationADEEB H.
App was very difficult to log on when I went to retire truck keep kicking me outALLAN A.
Have more customer representatives, at the service desk.LORRAINEO W.
Very good customer specially during my equipment return, the lady was very courteous, prompt and professional.ABID R.
I booked a truck for 22hrs online, only to find out in store they would only give 9hrs. Then I get charged more when I returned truck within the original time that I have Sheffield and booked for. U-haul has always been my go to for renting trucks, I will not be renting from u-haul anymore. Way to treat a loyal customer.PETROS D.
The nine cargo van that I received it was clean but mechanically it was not maintain because the service engine light was on the whole time which make me worry I tried to call the main office but nobody was answering the phoneJAMIL B.
One the customer service is super slow. Waiting times can be forever. Incorrect billing. Luckily I had the image showing incorrect fuel gauge reading recorded at the start of the trip which also recorded on their tool before start. I have had much better experience in smaller uhaul locations - much betterSACHIN L.
Le client n'a pas laissé de commentaire.REMINDE N.
When I was finished and trying to check out on your app I was stuck at your location for one hour and still couldn't get it to work.Bryan H.
Le client n'a pas laissé de commentaire.Gurpreet S.
On arrival at the original pick-up location, J & J convenience store, I was informed that the van is damaged. I was then redirected to 411 Main St which required me to hire a cab, costing me an additional expense of 26 $and 1 hour. I had to coordinate with the condo management to accommodate this delay, which caused me more stress. If I was informed before pick-up, I would have made necessary adjustments before hand.AJAY R.
They did not go through any direction in gas level, mileage, review of the condition of the truck. I don't believe we used as many kilometres as they charged me for. I believe they tacked on approximately 40 additional kilometres.Maria C.
Le client n'a pas laissé de commentaire.DANIELE S.
Uhaul made life easy and convenient, thanks to them for a good work plus their service is very affordable. Keep it upFAROUK O.
When it's really busy if possible to have more counter staff.Jamie A.
Very busy site and very helpful employees to get the trailer unhooked and get you back on road as quick as 10 minutes. Everything dealt on the parking lot so no need to get into the office at all.AREVAZHAGAN T.
You can't tell if people outside are employees or customers. Employees should wear shirts with uhaul on them so you know they work there. Should have a system in place outside so everyone knows who's next. Employees just seem to approach and take who they see first instead of who actually is first.GREGORY H.
Le client n'a pas laissé de commentaire.SHARMILA P.
Le client n'a pas laissé de commentaire.AURILSHAUNA C.
Le client n'a pas laissé de commentaire.DARRENDANIEL W.
I booked the 15' Truck. Then They called me it's not available. We are booking you 26' confirmed, even that was too big for me to drive. So I made arrangements with someone to drive it. Then the day I was suppose to pick up they changed it to 20'. Even the girl called me to confirm from U-Haul Moving & Storage of Brampton W 411 Main St N Brampton, ON L6X1N7. When I went to pick up 20' at this location the girl said we never called to confirm. They again told me 20' is not available they said they only have 15'/26' but I already made arrangements to use 20'. So I took 15' , I was moving home 1hour away. Borrowed somebody with a truck to finish the move. Very bad experience. I will not book or recommend U-Haul again to anyone.JAIWANTSINGH S.
Le client n'a pas laissé de commentaire.JALEN E.
Le client n'a pas laissé de commentaire.Pawandeep S.
I ordered for 20 feet and got confirmation also but when I reached there the truck wasn't there eventually they gave 15 feet . No body had any idea how to use the self pickup app.AMARINDER S.
Le client n'a pas laissé de commentaire.Connie B.
Le client n'a pas laissé de commentaire.CHANDANPREET S.
The seats were dirty. And when we came to return the website wasn't working so we ended up waiting fifteen minutes there!BRIAN S.
Le client n'a pas laissé de commentaire.GARY M.
Le client n'a pas laissé de commentaire.Hollingsworth R.
Le client n'a pas laissé de commentaire.VINIT S.
Clearly marked return parking spotsHUBERT M.
Customer service team inside building need to work on their communication. They talk to fast, they need to smile and work on their patience. Also have found that they are impossible to get a hold of on phone. I spent 2 days trying to get them on the phone, sometimes waiting up to 40 minutes. Still no one answers. Often sounded like they pick up phone and then hang up. I have left my sunglasses in one truck and cannot get a hold of anyone to tell them.KIMBERLYE C.
Agent refused my driver's license even though legally still valid and other uHaul locations have accepted it. Refused to help me deal with this situation, there was no negotiation. Woman in parking lot clapped and yelled at my wife! I will do my best to avoid this location.JAMIEPATRICIA B.
Le client n'a pas laissé de commentaire.NAUMAN A.
Le client n'a pas laissé de commentaire.HANYJAMAL J.
Website not working properly .. office didn't answer phone .. calls were forwarded to sales? On hold foreverBRIANJ H.
Great service.HIRO W.
The cab and box of the truck were clean but the condition of the vehicle poor. Issues: poor brakes, ABS light goes on and off, left headlight out, alignment needed, door side panel loose, hazard lights stops when reversing, filled gas 140 $because vehicle needs running, exterior damages also noticable. Staff rude and doesn't help customers outside in the yard.HILARY L S.
Le client n'a pas laissé de commentaire.RYAN W.
The gas lever when given to me was less than a quarter and they put a quarter tank, I also pumped 10L gas for 20km distance and was still charged twice. This isn't rightYAMINSULYMAN B.
Le client n'a pas laissé de commentaire.JAMES D.
customer service and respect for the busness need to improve.ronald G.
Le client n'a pas laissé de commentaire.SRIVIDYA M.
Le client n'a pas laissé de commentaire.CARSONHORATIO M.
The bed of the cargo van could have been cleaned between uses.R D.
People straight up refused to take the auto transport back (that trailer thing to tow car) without even listening, then again Kim from Dartmouth location helped me here as I called her regarding that. After talking to Kim, they agreed to take to auto transport back but refused to help me at all to take my car off form that thing. People were arrogant and did not care about customer service at all. There was few other people waiting for help but employees were ignoring them. I hate this location.Balraj S.
Hassle free online pickup and drop-off service of vehicle. No harassment of deducting any extra amount from your credit card. Fare deals. I will recommend this U-haul location use again when needed.Nachhattar C.
It was hard for me to check in the van the process should be simple for people that are disabled and not computer.. Also the bill should be more detailed. It's not clear what I'm paying for . But over all it's was an ok experience.DONNAK C.
The last van I rented, BE-1277-U had a malfunctioning tire pressure monitor and did not allow to take a picture of the odometer as it would switch to the warning message before the gas needle reached it's max.AINSLEY C.
Le client n'a pas laissé de commentaire.DELIA ANN G.
Excellent responsive service. Very satisfiedKhan A.
Le client n'a pas laissé de commentaire.TAMOUR C.
I reserved a truck online in advance. Then get call saying I need to return it to my pick location (3 hr round trip) but it will be 50 $off. That barely covers the gas for the return trip, let alone the time. Then the day of I go to pick up the truck and the online check in says "no equipment assigned". I had to go inside and wait in line by time I get out now I am hour behind. The truck in the pictures is in good shape when in reality the truck has scrapped down both sides and the license plate is missing, has a paper one taped on in a bag. No clear direction provided for the return either to indicate that would need to take a bunch of pictures before returning the key. Overall, the worst experience I have had in renting a U-Haul.CHARLESDALE C.
Le client n'a pas laissé de commentaire.DARRYL W.
Le client n'a pas laissé de commentaire.WINSTONT S.
this trip is good i like thinksHARJIT S.
Customer service at the time of pickup was outstanding. I originally reserved a 6x12 trailer, but unfortunately there was mechanical issue so they were kind enough to hold a 5x8 so that I had an alternative on moving day.JOHNNY T.
The trailer was very dirty with drywall dust. All of my belongings are now covered in white dust.Darryn B.
At the time of drop, I was attended by a lady executive named Hyde (I think that's the name) who provided a terrible service. The executive falsely accused us of spilling white paint in van without providing sufficient evidence. Second, we were to be charged for 300+ Kms when our actual mileage was less than 50 km (as per documented records). The executive had an intimidating behaviour & was not at all helpful. I would like to seek a clarification from U-Haul on the matter & what steps will be taken in response to the unprofessional behaviour.ankit S.
Le client n'a pas laissé de commentaire.Glenn V.
Customer service is poor. Defect was reported at the time picked up vehicle but I was told by the Lady that I did demage(scratch) right mirror was also broken but wasn't sticker. I reported that as well. I have pictures and showed to the Lady but she didn't want to see and talk about it. I would like to go to consumer court because I was harassed without any reason.HARBHAJANSINGH C.
Le client n'a pas laissé de commentaire.AVIK D.
The booking and picking up the Truck/equipment should be simplified to remove repeated processes like entering all the personal info online and then again need to upload documents when we go to pick the truck, Instead, the agent in the office could have scanned the document, instead of sending me the link to connect to the website again and upload the picture. The vehicle was not smooth to operate, the break and steering were so hard that their response times were so bad that could cause accidents. the truck was not serviced regularly.LOKESH KUMAR K.
Le client n'a pas laissé de commentaire.Jitender R.
pickup truck is not inside and outside .. have false info .. fuel gauge is hardly 1step up from half of Chevy .. its written is 3/4 and on system they show 5460km actually is 5461km they I update in the dispute but still they charge me full .. I upload the picture its show the km on same picture show fuel gauge...when I drop the truck the guy said me fuel.is less I said I fill more then that intake I click the the picture they show time and location .. km is not big deal ...SUCHASINGH V.
The processing takes way too long. The POS terminal was extremely slow and one item had to be done twice. The attendant couldnt quite understand why people were getting upset. The transactions were slow for everyone. The truck had issues, the front end was shaking while breaking. We have used this location many times over 40 yrs and this was the slowest experience yet. We keep coming back because we need your services but I really think the computer program being used is outdated.JOSEPHP V.
Le client n'a pas laissé de commentaire.GORDONT L.
All was great. super impressed with your technology system and doing everything on your phone!!!!Nizam A.
Experience was goodAdegbite A.
Very bad customer service.. only one person was available for 7 people to handover vehicle.. lack of staffMUNISH K.
Better customer service. Staff unmotivatedASABUE S.
First and foremost the clerk at the Main Street location was rude. Secondly, I booked an appliance dolly with the truck, which was not available. After over an hour on hold with customer services someone was thankfully able to find me a dolly at another location, half an hour away.. Inconvenient but better than nothing. The phone customer service gentleman was helpful and polite. The clerk at the return location was lovely.LAURA M.
Le client n'a pas laissé de commentaire.REHMAN H.
Ac was not working at allVINOD M.
More communication at the desk-- we had booked for 630 p.m. to return 24 hrs later. It was 615. So we were going to be charged another day for 15 min. We spotted this, seriously??? By the time we got out of the lot it was well past 630. Upon our return, not having to go inside to close the transaction was much appreciated. The employee outside was courteous, funny and very good at his job. We will come back if we ever need this service again!!JAMESL J.
Le client n'a pas laissé de commentaire.Damilola H.
Le client n'a pas laissé de commentaire.BRYAN J.
Le client n'a pas laissé de commentaire.MILAD H.
Le client n'a pas laissé de commentaire.CLARENCE A.
Le client n'a pas laissé de commentaire.MARCELINO G.
All goodBOZHIDAR D.
Computer system was not working which delayed the pick up processFRANK K.
The system was down when I got there for my pickup and they had no real backup plan. A lot of time wasted. When I finally got processed I needed to hook up my trailer on my own. No one else was being attended to, however lot attendant was nowhere to be found. Return was a much better experience.Frank L.
Le client n'a pas laissé de commentaire.bozica P.
Very heavy with the gas Not good mileage per gallonStanley P.
Le client n'a pas laissé de commentaire.MUHAMMAD OMER M.
Needs more cashiers to make it happen in less time... waiting period to get your turn should lessKETANKUMARCHHOTU P.
Le client n'a pas laissé de commentaire.Breanna T. | Expérience générale
Le client n'a pas laissé de commentaire.Orlet S.
Le client n'a pas laissé de commentaire.COURTNEY G.
Inspect vehicle before ready to rent.... I had to change 3 vehicles the day i was picking up...as there was some issues with them (like broken side mirror, worn out breakes, seats not vacuumed, allignment off, not enough air in tires...USMANKHURAM M.
Everything went extremely smoothly. People were great. Truck was clean and ready on time. Overall a very good experience!Paul B.
Le client n'a pas laissé de commentaire.NONE S.
You are a bunch off rip off . You guys rip people off their hard earn money. Very sadosadebawen O.
Lady name is jaspreet she call me about veichle and I talk with her she disconnected my line my words is in my mouth . When I reach to a branch she is sitting with manager and talking each other. I notice location is empty no custmer their I ask her why you disconnect my phone line she lying to me she said I'm very busy .with other custmer I said I'm on phone what I'm not custmer . I notice her attitude too .outside staff is very helpfull .. I told her you are a employee. We rented equipped so you are here to help us you have to helped us not think you are owned this place .. then she just talk with manager .. 17-07-2022 1240pmSUCHASINGH V.
Le client n'a pas laissé de commentaire.AJAIB S.
Le client n'a pas laissé de commentaire.LUKASZ W.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.EGBERTUS P.
Not enough desk clerks. Too long lineups to get service.christopher ,l m. | Expérience générale
Le client n'a pas laissé de commentaire.Viqar K. | Expérience générale
The front desk costumer service was awesome . Thanks Karamkaram a. | Premières impressions
Le client n'a pas laissé de commentaire.JOSIE SWALE J. | Expérience générale
Le client n'a pas laissé de commentaire.Bright A. | Premières impressions
Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.dennis j. | Expérience générale
Thank you Madhu for offering me free month service for rental of storageBhavna T. | Expérience générale
Le client n'a pas laissé de commentaire.CHANELLE H. | Expérience générale
Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.DEANNA m. | Expérience générale
Le client n'a pas laissé de commentaire.Blair B. | Expérience générale
Le client n'a pas laissé de commentaire.TIYANA SHELON H. | Premières impressions
Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.Gurpreet B. | Expérience générale
In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.Golda K. | Expérience générale
I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.cheryl j. | Expérience générale
Le client n'a pas laissé de commentaire.LLOYD S. | Expérience générale
Le client n'a pas laissé de commentaire.Michele C. | Expérience générale
Was a helpful storage space between movesElisabeth D. | Expérience générale
Overall okCara B. | Expérience générale
A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.Abhinav K. | Expérience générale
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