Customer Reviews for U-Haul Moving & Storage of Brampton W

10344 évaluations

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

you guys have a good trucks, lady at front was friendly, but no care for customers...i had to move from brampton to london and when i booked the registration I tried calling you guys for 5 days straight and NO ONE i mean NO ONE answers the phone at this location...your select number 2 to speak with someone and it doesnt even connect...you need to call your toll free line and when that finally connects, it rings and rings and rings...i was hoping i could do a one way trip without spending money on the kms/extra day billed for bringing the truck back but once i showed up you didnt have the option...i even explained the scenario to the front and the only relief i received is i can return the truck before 9 am the next day....full day of moving and 2 hr drive back that early to avoid a day charge ill just bite the bullet at that point....so take my 600 i spent on the service no issues there, youll just never see me again and will never recommend the U-Haul brand to anyone

Ben D. 
Évaluation :
3

Friendlier staff and a clearer drop box

DANEKAHBARBARA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAOLO R. 
Évaluation :
3

The day before my appointment, i called to confirm and see if I could leave the car overnight. I had to leave a message with head office which was never returned. When i arrived the next morning for my early morning appointment, on a holiday, i was informed that the hitch was not in. That's just unacceptable. However, in speaking with the manager, she rushed the shipment and gave me a discount which almost made up for the inconvenience.

anne marie S. 
Évaluation :
5

It costed me more than I expected. I used it for 3 hours and had to pay 103 $plus 12 $of gas. 0,59 per km plus gas is expensive.

BHUVAN N. 
Évaluation :
3

It would be great if Uhaul had longer operating hours during the week. 6am to 9pm would be ideal.

Tenzin N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daryn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joao B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KIMBERLEE M. 
Évaluation :
2

Better customer service. Clerk was sullen, quibbled over a 15 minute overlap, possibly due to Corporate mandate. Software is not ready, cool you think it is, but NOT! I used your service, I paid you, hope we never see each other

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRABHDYAL S. 
Évaluation :
2

The actual store was in good clean shape but the “Return Vehicle” area was less than adequate. When parking my car to pick up my rental I noticed the work area was littered with nails and screws which could send a vehicle out with a flat tire, even mine! Sweeping up would be my suggestion! Overall though, my rental went really well and I will likely come back should I need another vehicle.

Shelly M. 
Évaluation :
5

Very clean vehicle cleaner did a good job

HYACINTH D. 
Évaluation :
3

a lady who was supposed to receive my keys for rental van was rude. as i drove underneath the uhaul tent where they receive return vehicle, lady over there was still sitting on bench looked at me asked me whether if i damage the van front bumber. i told her, it was already dented and i already took pictures and reported in my online pickup form. she rolled her eyes. didn't say nothing and just point me to move forward. i told her why she being rude. she got more mad and told me that she isn't going to help me. I ignored her and move forward and started filling my online return vehicle form. i felt very racial because she was very kind to other ethnicity customer. as a customer i dont feel like coming back to uhaul and being treated like that. neither it effects me if you guys take any action, you guys have lost a customer.

Karnbir S. 
Évaluation :
3

Your employees need more training. Each employee was taking 20-25 minutes on each customer. May be they were just killing time. I had no complain for the morning staff. They were all quick and professional. But the evening staff working around 5pm, i am complaining about.

Bipandeep D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
4

The after hours check in can be a bit more simplified

IAN H. 
Évaluation :
1

I had declined the insurance and the customer service lady still charged me 15 $. Really bad customer service. Everyone is arrogant and don't know their jobs and end up going asking the manager for everything. Never again am I lending from that location or maybe Uhaul as a whole. The vehicle they provided did not even have AC working….

KISHORE H. 
Évaluation :
1

Worst experience ever staff them-self dont know the policy the provided me fuel less then a quarter i return them with 3. Quarter they haven't refunded my money the manner was so rude.

Kuldeep S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolaie S. 
Évaluation :
3

The key drop slot is not evident and took a while to find it. On the mobile app it shows a bright orange box, which was not the case

Luka L. 
Évaluation :
5

Rate for mileage is too high

TREVOR M. 
Évaluation :
3

I specifically asked the counter staff what happens if I return the trailer 10 min before closing or if there's any time deadline for the drop off date if there's any penalty or cost I need to worry about. She reassured me many times there's no need to worry and I can return it anytime. Lo and behold I return it and the staff at the lot says I was "late" for about an hour so I'm gonna be charged additional day. I even cleaned the trailer before returning it (I believe in returning anything in Good or better condition than when I picked it up) but that was a low blow. When I picked up the trailer, it had dirt, leaves, and some kind of sticky oil residue all over the trailer. It was a work and a half to clean it usable for our use. At least the lot staff said no charge will be made but you gotta be clear and upfront with every small detail. Don't pull off any "fine prints" tricks. Be honest and be upfront with everything money wise, to everyone.

ROYSOONCHAN P. 
Évaluation :
3

Mileage price too high…. Very disappointed.. overall okay

Nandeo B. 
Évaluation :
3

The price was supposed to be 393 $but I was charged 400 $. I don't care about the 7 $but this is unprofessional regardless.

MOHAMED E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDYA M.  |  Expérience générale 
Évaluation :
5

Good service. All Ok.

ALEJANDRO C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adrian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE LOTOYA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance O. 
Évaluation :
3

Picking up keys and dropping them off was bit hard.

Kanwalpreet D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAGDEEP C. 
Évaluation :
1

I am very disappointed with them. I was accused of not bringing back the truck or they thought I stole it. After all the charged me 408 $for one day on a truck that was not mind. I am so mad with them.

TINOTENDA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vedesh M. 
Évaluation :
4

The young man that helped me at check in and again at check in was very nice and super helpful.

MICHAELN R. 
Évaluation :
5

Good customer service

MOHAMMAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAI-SHAWNMELTONJ D. 
Évaluation :
3

Key pick up when using the app. The app said “skip the line” pick up inside at counter. Every counter was busy with a huge line up.

Sarbjit S. 
Évaluation :
1

Very poor customer experience with uhaul. The rep insisted for 3 reference names and contact numbers as my residence address is Mississauga, ON and am not a resident of Brampton, ON. Why ask for this since uhaul has my credit card number? Secondly the rep said the reserved item is not available and tried to upsell. On refusal the original item reserved was provided. No sanitizaion material available at store to clean the equipment before renting. Complete disregard for maintaining Covid protocol Very unprofessional attitude and poor customer service!

kamal V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niraj P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GURPREET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

Excellent company and staff.

ERROL H. 
Évaluation :
4

Overall, the service was great. The reservation process was simple and the person I dealt with was very friendly. The return process was simple also and the staff were very friendly. I did had to wait for a while to get my van. The one that was assign to me was not on the lot. However, it was rectify.

VALWIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUILLAUME B. 
Évaluation :
3

First of all, thank you U-Haul for this moving business, which makes life so much easier for people who are moving. Although, the employees are experienced and some not so much, it was not a pleasant experience. There were 4 counters and only 2 employees and a long queue. However, It's very convenient to use U-Haul and I do appreciate the effort that goes into such a business.

KINGSLEY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GURPREET S. 
Évaluation :
1

Don't tell lies to the customer that u_haul don't have big trucks only small one available. So the customer have to rent the samll trucks to pay more kilometres.

Bhuwan D. 
Évaluation :
5

Keep up with good service.

VIRENDERJEET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZANNEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETRONELLADUDUZI L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEESHADELENEA B. 
Évaluation :
5

Outside vehicle very dirty. Inside mirrors and window all smudged

JANICE L D. 
Évaluation :
5

This location is absolutely phenomenal. We have used them 3 times in the last month. Each and every employee is beyond helpful and cheerful. My husband and I were in disbelief how amazing the customer service is here and consistently great. Lots of younger employees and they are all helpful and seem to actually enjoy their jobs. Thank you for consistently providing exceptional customer service. Great team!

DARREN W. 
Évaluation :
5

excellent service and inexpensive

Ana G. 
Évaluation :
4

You should probably change the General Manager when they have no clue what they're doing where the assistant manager was smarter than them.

Papedthan N. 
Évaluation :
5

Good service all over

Devon R. 
Évaluation :
4

Have more wickets open at check in. Took nearly an hour to get all paperwork, hook up equipment and be on my way

GIUSEPPEA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Best place highly recommended

ABDULWAHEED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARJEET D. 
Évaluation :
5

Better driving near area in Mississauga and Brampton that is more comfortable l. Thanks GM

GONCALO M. 
Évaluation :
4

The outside crew was great and helpful!!!

LYNDON G. 
Évaluation :
3

Please consider explaining to the personnel that receives the returned trucks how your system of fuel measurement works. Yesterday, I was almost charged a whopping 100 dollars excess because the gentleman who received my truck couldn't understand that the truck gauge only measures in quarters of a tank, whilst the sheet printed by your system does so in eights. Thank goodness a supervisor showed up and told him otherwise. Still he did not even offer a “sorry for my mistake”. Rather, he said in frustration: “can I charge the credit card on file?”. We all make mistakes, I can understand that, but it's better to acknowledge and move forward positively.

ANDREW F. 
Évaluation :
5

Great service

JASWINDER SINGH B. 
Évaluation :
1

i did not receive my money. i paid estimate amount but when i back the truck the and stil i did not receive my extra money.

GURSEWAK S. 
Évaluation :
3

I always upload my documents online before visiting the store. It was 4th time, i have to wait around 30min and sometime even more. Just to make the payment. You should improve the speed and efficiency of system.

Vivek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Munish B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arevazhagan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICB H. 
Évaluation :
1

I did not rent anything, despite spending over two hours trying to figure out why I've been emailed a reservation at your Brampton location. Please feel free to contact me to clear up this error or fraud. Desmond Tibby

Peter B. 
Évaluation :
3

Have trucks available closer to my home location.

VITANTONIO G. 
Évaluation :
5

Quick and satisfying service

Vikas V. 
Évaluation :
3

Control crowding and wait times

Georgina M. 
Évaluation :
4

During online reservation and self pickup there is no indication after submitting the request to refer back to how much fuel does the truck needs to be returned with. I had to guess and it costed my more than 20 liters of gas which is not reimbursable. Not nice

Hasnain H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niramya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
1

I was charged extra money nd i havent got my money back Disappointed

Rajandeep R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamalesh V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaskeet G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEYOLIVER G. 
Évaluation :
3

Not change someone's rental at the last minute.

John A. 
Évaluation :
5

Everything was up to the marks

PAWAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRENS M. 
Évaluation :
5

Please improve the customer service person outside as they were not providing clear instructions. Otherwise it was smooths process

BHUPINDER M. 
Évaluation :
2

When you call this location no one ever answers the phones. I actually had to call another location to book our change. The return staff could use better customer service skills.

PAULJ Y. 
Évaluation :
1

Even after booking the equipment online I have to wait in a long queue as the website wasn't going through for pics and the truck was dirty, even after getting second truck same situation truck bed full of dust. No one answers on phone and was forced to take the truck as I got late about 1,5 hrs and still the website was crashing for pictures, no answer on phone and long line up at location. Even after asking them to adjust time, they put in 5 pm as compared to talkin to them it was 6 pm and they never bothered to adjust the timings.

Jagvinder B. 
Évaluation :
3

Long wait for customer service but the service was courteous and professional. Also, no customer service by phone exist for this location. Everyone must come to the store in person or be knowledgeable and comfortable with computers.

ASSUNTA K. 
Évaluation :
4

I did not get the vehicle I requested.

VENKATA CHAITANY M. 
Évaluation :
3

Even after updating my details online, I have to stand in line at the counter. Not sure what was the use of online check in.

SAMEERS Y. 
Évaluation :
3

No good seŕvice

Mohammad M. 
Évaluation :
1

Really poor service from start to end of my rental

Eduardo T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Biju T. 
Évaluation :
5

Excellent stuff, very knowledgeable.

MILOSZ T. 
Évaluation :
5

Will rent it on Oct 16th again

SALESHNY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
4

The checking in to return should be greatly simplified. Several of us renters were confused by the return protocol. Way too complicated and must be simplified. All that needs to be done is to lock truck and drop key in box maybe recording return time and date,

GREGORYJ R. 
Évaluation :
5

All good. Thanks

BOZHIDAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna T.  |  Expérience générale 
Évaluation :
4

Not enough desk clerks. Too long lineups to get service.

christopher ,l m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Viqar K.  |  Expérience générale 
Évaluation :
5

The front desk costumer service was awesome . Thanks Karam

karam a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE SWALE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bright A.  |  Premières impressions 
Évaluation :
2

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Expérience générale 
Évaluation :
4

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANELLE H.  |  Expérience générale 
Évaluation :
2

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIYANA SHELON H.  |  Premières impressions 
Évaluation :
5

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Expérience générale 
Évaluation :
5

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.

Golda K.  |  Expérience générale 
Évaluation :
1

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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