Customer Reviews for U-Haul Moving & Storage of Brampton W

10092 évaluations

411 Main St N   Brampton, ON L6X1N7
(Near Flower Town)

(905) 451-2293

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(905) 451-2293

411 Main St N
Brampton, ON L6X1N7
(Near Flower Town)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRYL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WINSTONT S. 
Évaluation :
3

this trip is good i like thinks

HARJIT S. 
Évaluation :
5

Customer service at the time of pickup was outstanding. I originally reserved a 6x12 trailer, but unfortunately there was mechanical issue so they were kind enough to hold a 5x8 so that I had an alternative on moving day.

JOHNNY T. 
Évaluation :
3

The trailer was very dirty with drywall dust. All of my belongings are now covered in white dust.

Darryn B. 
Évaluation :
1

At the time of drop, I was attended by a lady executive named Hyde (I think that's the name) who provided a terrible service. The executive falsely accused us of spilling white paint in van without providing sufficient evidence. Second, we were to be charged for 300+ Kms when our actual mileage was less than 50 km (as per documented records). The executive had an intimidating behaviour & was not at all helpful. I would like to seek a clarification from U-Haul on the matter & what steps will be taken in response to the unprofessional behaviour.

ankit S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn V. 
Évaluation :
1

Customer service is poor. Defect was reported at the time picked up vehicle but I was told by the Lady that I did demage(scratch) right mirror was also broken but wasn't sticker. I reported that as well. I have pictures and showed to the Lady but she didn't want to see and talk about it. I would like to go to consumer court because I was harassed without any reason.

HARBHAJANSINGH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AVIK D. 
Évaluation :
2

The booking and picking up the Truck/equipment should be simplified to remove repeated processes like entering all the personal info online and then again need to upload documents when we go to pick the truck, Instead, the agent in the office could have scanned the document, instead of sending me the link to connect to the website again and upload the picture. The vehicle was not smooth to operate, the break and steering were so hard that their response times were so bad that could cause accidents. the truck was not serviced regularly.

LOKESH KUMAR K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jitender R. 
Évaluation :
2

pickup truck is not inside and outside .. have false info .. fuel gauge is hardly 1step up from half of Chevy .. its written is 3/4 and on system they show 5460km actually is 5461km they I update in the dispute but still they charge me full .. I upload the picture its show the km on same picture show fuel gauge...when I drop the truck the guy said me fuel.is less I said I fill more then that intake I click the the picture they show time and location .. km is not big deal ...

SUCHASINGH V. 
Évaluation :
2

The processing takes way too long. The POS terminal was extremely slow and one item had to be done twice. The attendant couldnt quite understand why people were getting upset. The transactions were slow for everyone. The truck had issues, the front end was shaking while breaking. We have used this location many times over 40 yrs and this was the slowest experience yet. We keep coming back because we need your services but I really think the computer program being used is outdated.

JOSEPHP V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDONT L. 
Évaluation :
5

All was great. super impressed with your technology system and doing everything on your phone!!!!

Nizam A. 
Évaluation :
5

Experience was good

Adegbite A. 
Évaluation :
3

Very bad customer service.. only one person was available for 7 people to handover vehicle.. lack of staff

MUNISH K. 
Évaluation :
3

Better customer service. Staff unmotivated

ASABUE S. 
Évaluation :
2

First and foremost the clerk at the Main Street location was rude. Secondly, I booked an appliance dolly with the truck, which was not available. After over an hour on hold with customer services someone was thankfully able to find me a dolly at another location, half an hour away.. Inconvenient but better than nothing. The phone customer service gentleman was helpful and polite. The clerk at the return location was lovely.

LAURA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REHMAN H. 
Évaluation :
4

Ac was not working at all

VINOD M. 
Évaluation :
4

More communication at the desk-- we had booked for 630 p.m. to return 24 hrs later. It was 615. So we were going to be charged another day for 15 min. We spotted this, seriously??? By the time we got out of the lot it was well past 630. Upon our return, not having to go inside to close the transaction was much appreciated. The employee outside was courteous, funny and very good at his job. We will come back if we ever need this service again!!

JAMESL J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Damilola H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN J. 
Évaluation :
5

Perfect!

KENNETH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MILAD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLARENCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELINO G. 
Évaluation :
5

All good

BOZHIDAR D. 
Évaluation :
3

Computer system was not working which delayed the pick up process

FRANK K. 
Évaluation :
2

The system was down when I got there for my pickup and they had no real backup plan. A lot of time wasted. When I finally got processed I needed to hook up my trailer on my own. No one else was being attended to, however lot attendant was nowhere to be found. Return was a much better experience.

Frank L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bozica P. 
Évaluation :
3

Very heavy with the gas Not good mileage per gallon

Stanley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD OMER M. 
Évaluation :
5

Needs more cashiers to make it happen in less time... waiting period to get your turn should less

KETANKUMARCHHOTU P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlet S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COURTNEY G. 
Évaluation :
4

Inspect vehicle before ready to rent.... I had to change 3 vehicles the day i was picking up...as there was some issues with them (like broken side mirror, worn out breakes, seats not vacuumed, allignment off, not enough air in tires...

USMANKHURAM M. 
Évaluation :
5

Everything went extremely smoothly. People were great. Truck was clean and ready on time. Overall a very good experience!

Paul B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NONE S. 
Évaluation :
1

You are a bunch off rip off . You guys rip people off their hard earn money. Very sad

osadebawen O. 
Évaluation :
1

Lady name is jaspreet she call me about veichle and I talk with her she disconnected my line my words is in my mouth . When I reach to a branch she is sitting with manager and talking each other. I notice location is empty no custmer their I ask her why you disconnect my phone line she lying to me she said I'm very busy .with other custmer I said I'm on phone what I'm not custmer . I notice her attitude too .outside staff is very helpfull .. I told her you are a employee. We rented equipped so you are here to help us you have to helped us not think you are owned this place .. then she just talk with manager .. 17-07-2022 1240pm

SUCHASINGH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJAIB S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUKASZ W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EGBERTUS P. 
Évaluation :
3

Good service!! 👍🏽👍🏽

ROOSEVELT S. 
Évaluation :
1

Rohan From customer service was very rude and not willing to help and said he was the mechanic but was not knowledgeable on electrical hook up for the trailer we rented. When they said it was ready I checked the lights and signals and found the left one not working. We had to switch trailers. Also had to buy a Adapter for the electrical hook up because U- Hual would not supply it. All trailers should be able to be hooked up to any vehicle by the company.

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jatinder S. 
Évaluation :
1

I rent a truck from U-Haul for the first time and experience a very unprofessional welcome from a clerk behind the counter, She welcome me with a threatening voice to send my name to a collection to collect 65 dollars that she thought i had to pay because i drop the key of the rental truck in the after hours. box. i paid for all the KM i estimated to drive. I used less KM and expected a refund but she start racing her voice and instead of speaking respectful start with treats. I will let people know about the unprofessional ways and dishonesty of these clerks by warning them not to rent from the Main street branch again. S. Krenten.

SIEUWERD K. 
Évaluation :
3

Service is very slow

MUHAMMAD A. 
Évaluation :
5

Very friendly customer service

MURALITHARAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAM S. 
Évaluation :
3

It's just too busy. The employees do a great job when you get to the front of the line. But, most people are frustrated by the time they get there.

Tommy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INTHIRAN P. 
Évaluation :
1

U-Haul customer service is awful. Employees are getting lazy. My truck is never brought out for me they don't even tell me where to find it. When I return with the rental it's always a hassle returning. People never come out from behind the desk to help me with anything. All the do is warn me about extra charges. Overall U-Haul customer service sucks.

THOMASJWG T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUKHWANTSINGH B. 
Évaluation :
4

Make a little clearer the after-hours drop off procedure please - I dropped my key in the box and then I found that I should have taken a picture of the gas gauge and mileage before that. I am sure I paid extra for this.

R.C D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SURINDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ofer B. 
Évaluation :
5

Perhaps you can train part-timers to assist on the very busy weekends. I realize that there are adequate staff on less busy days, The staff are excellent and courteous. I don't mind waiting for service because I am so busy it is the only time I get to myself but I hear others complaining.

Anne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
3

Your price gor milsgr is ridiculous

Paulina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURDAYAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELVECIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ARPIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLEMARIE L. 
Évaluation :
3

The mileage program makes it more expensive. Have a fixed distance plan item 1,43 $ why?

JANOI D. 
Évaluation :
1

still havent receives my bill

TAKAKO T. 
Évaluation :
5

Rental was seemless. 20' truck worked well and reasonably priced. Everything was great

John A. 
Évaluation :
5

I think it was over all a good experience once again for me.

PATRICK O. 
Évaluation :
5

Best service ever

KAMBEZ A. 
Évaluation :
5

The staff is very co-operative.i book pickup truck. Although it was raining, they help me lot and i will able to pick my stuff in time ..good experience

MUMTAZ A. 
Évaluation :
1

Gave me a damaged trailer even I told them at pickup time because of that issue it wastes my whole day and they charge me for 2 days because if of late return

MUDASSAR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUU-DUC V. 
Évaluation :
4

Not enough desk clerks. Too long lineups to get service.

christopher ,l m.  |  Expérience générale 
Évaluation :
5

easy transaction

DAUD H. 
Évaluation :
1

Guaranteed reservation for 6 x 12 cargo trailer, reserved online. I showed up to pick it up and advised lot person that only 5 of the 12 lights on the trailer were functional, including only 1 side of the rear brake and running lights. The lot person did not know what to do and told me that I should cancel my reservation and I would get 50 $. I advised him that I needed a trailer, not 50 $. He turned around, and without a word, went back into the shop, leaving a trailer tongue lift parked between my vehicle and the trailer. I had no option because my schedule had been made around getting a trailer. I left. On returning I advised another lot person that I had no lights on the trailer. He immediately found the source to be a broken wire near the front connector, and advised me that the other lot person should have found that right away. He advised me that they would hold off on the charge to my credit card and I went to speak to the location manager. When I advised her about the stress that it caused me driving a trailer with less than ½ the lights working she asked me "did you get a ticket?" I replied no. She then said she would talk to the original lot person. I told her "that works for you, however does nothing for me". I did not receive the service that I was entitled to, nor was there any concern that UHaul contributed to putting me in an unsafe situation. It appears that the trailers are not inspected for functionality when they are returned, nor when they are issued out. In my opinion this just does not reflect good, and safety conscious, business practices.

Vidmantas S. 
Évaluation :
3

Your system on check in and out is not accurate not accurate even the person with checking in believe me about the accurate of your gas gauge amount

DENROYO S. 
Évaluation :
3

I checked in online a few days early, but still had to wait in line for 35 minutes when I got to the store. Why is that? When I returned the truck the staff in the lot said I could leave it with them and I was good to go. I asked if there was anything else I needed to do, but they said you don't have to go inside you can leave. Then I got a call 2 days later saying I needed to come in to get the refund from my deposit. Which I thought I needed to do the same day even though staff said I didn't. I'm now waiting on a cheque to be sent to my old address in 4-6 weeks.

Caleb M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W H. 
Évaluation :
1

I got the trail with only two back light working and the U-Haul employee told me that is enough and the other two isn't required !. After driving for 800KM to Quebec city I discovered that everything is off and I have to drive for another 30KM in high risk to the service center in Quebec city to get everything fixed. over all this employee put me and my family in safety hazarded..

HASSAN E. 
Évaluation :
5

The Van breaks are not good needs replacement.

TUNDEOMOTAYO A. 
Évaluation :
4

You could possibly expand or reconfigure the after-hours return area as it was very crammed. Perhaps allow adjacent lines to be formed as opposed to one continuous line and display signage to instruct customers what they could do.

RHETTC B. 
Évaluation :
1

Very rude and un professional

KATHALEEN D. 
Évaluation :
1

Stop yelling at your customers. Attendant had a meltdown due to a misunderstanding during parking. This store has limited parking, and I left my SUV infront of the trailer I was renting. Apparently the attendant didn't like this as I didn't have papers yet. Instead of being professional and simply asking me to move, he almost hit my car with another van, and proceeded to tell and berate me infront of others. Absolutely disgusting behavior and this person should be fired. I will never come to this location again.

VALERIESOPHIE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Viqar K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarundeep S. 
Évaluation :
4

Clean the touch surfaces of the vehicle. Arm rest. Steering wheel. Door handle all disgusting

Javish M. 
Évaluation :
3

Customer Service is shit.

VON LORENZ T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMARJEET H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vedesh M. 
Évaluation :
1

Requires customers service training as ever representative gives different Information. Lack of consistent regarding Reservations.

EMMANUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNIL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ademuyiwa A. 
Évaluation :
1

the lady who was outside when i pick the truck very rude truck key was not working she did even help me to find truck also.

SUKHWINDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gaurav A. 
Évaluation :
5

Very polite and helpful. Thank you

MICHAELLESLIE W. 
Évaluation :
5

The front desk costumer service was awesome . Thanks Karam

karam a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE SWALE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bright A.  |  Premières impressions 
Évaluation :
2

Very difficult to communicate with as there is no phone for asking questions other than the front desk, and they are always busy dealing with customers.

dennis j.  |  Expérience générale 
Évaluation :
4

Thank you Madhu for offering me free month service for rental of storage

Bhavna T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANELLE H.  |  Expérience générale 
Évaluation :
2

Lighting was terrible especially where upper units were located. Trucks were always parked blocking entrance way to storage units. Sometimes there were sketchy people waiting outside of the door trying to get in without a code. My storage unit would have water in it every time the snow melted - there is a leak coming in from the right side of unit by door.

DEANNA m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIYANA SHELON H.  |  Premières impressions 
Évaluation :
5

Uhaul attendant Ms Madhu was extremely helpful. I am very pleased with the service she provided. I will always remember this experience.

Gurpreet B.  |  Expérience générale 
Évaluation :
5

In the past 10 years I have used the storage space at UHaul a few times.I have always been impressed with the cleanliness of the facility and I have also observed how well they take care of the vehicles.I do have one recommendation and that is some of the staff need to smile more while serving customers.The cleaning lady was always very helpful and pleasant. I would definitely use UHaul again in the future.

Golda K.  |  Expérience générale 
Évaluation :
1

I paid for this storage unit for a client as I'm a realtor. They were not happy at all when they couldn't access the unit. I had also asked if by chance the unit for the 3rd month could be shortened to the end of the first week as the client moved everything out Aug 8. I will never get involved or book through your location again. Your staff was extremely rude to myself on 2 occasions and my client on another occassion.

cheryl j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C.  |  Expérience générale 
Évaluation :
4

Was a helpful storage space between moves

Elisabeth D.  |  Expérience générale 
Évaluation :
3

Overall ok

Cara B.  |  Expérience générale 
Évaluation :
4

A big issue was no lighting in the storage itself. The hours were also fairly short in the evening and accessing the storage was challenging at times.

Abhinav K.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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