Évaluations des clients U-Haul Moving & Storage of Brighton Park

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Brighton Park

Cote générale :

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FERNANDO B.
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Le client n'a pas laissé de commentaire.

MARY L.
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The employees I dealt with were extremely courteous and helpful. My questions were answered in a professional and pleasant manner.

MARIA M.
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Le client n'a pas laissé de commentaire.

PABLO R.
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Le client n'a pas laissé de commentaire.

Aaron P.
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Better customer service. The service was terrible.

Antonio G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

PATRICIA L.
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Great Customer Service Overall. This Team made my move smooth.

SERGIO V.
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Le client n'a pas laissé de commentaire.

ERIC H.
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The workers there friendly and try their best to help you.

jose F.
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Just keep the customers happy to these hard times

Tanita M.
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Your associates don't enforce rules for customers wearing a mask. A mandatory mask requirement is on the door and 3 customers in one party were in the store at the time of my return with no mask. Also, I was checked in 30 mins after arriving to drop off equipment and were held accountable for the 30 minute delay checkin.

joshua g. | Premières impressions |
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Great staff, very friendly and helpful.

PHILIP C.
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Le client n'a pas laissé de commentaire.

JOE R.
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this was the first time i rented a truck, the staff was excellent. answered all question when i picked the truck up and dropped it off very friendly staff

CRISTO O.
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Keep up the good customer service

BRUCE L.
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When someone rents a truck try not to use funds out the account of drivers

Joseph M. | Expérience générale |
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All the employees and managers were top notch!!

THANH L.
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Nicholas Flores was the most amazing person I have ever met not only did he go above and beyond for me he had the best customer service skills. This man deserves a raise

Jennifer S.
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Le client n'a pas laissé de commentaire.

olivia l. | Premières impressions |
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great workers

ERIC H.
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Le client n'a pas laissé de commentaire.

JUAN A.
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It's ridiculous to pay so much for a rental used for around 2 hours

Fernando H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tomas O.
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The people its good person and help good all you need

Dan's H. | Expérience générale |
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Very happy with Office staff 💯

Geoffrey B.
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This location worked perfectly for me. Maybe just a sign indicating the check in location for pickup for first time users.

jorge E.
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Le client n'a pas laissé de commentaire.

Romario R.
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Le client n'a pas laissé de commentaire.

BARBARA H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CANDIS P.
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Le client n'a pas laissé de commentaire.

SANTIAGO U.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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Le client n'a pas laissé de commentaire.

VANIA M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

EILEEN G.
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The employee did a great job explaining things to me.

RUBY D.
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Hard to get in contact with them yet they want to charge a late fee like someone has hours to wait for them to pick up the phone!!

EILEEN G.
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I like Brighton Park U Haul, it is in my neighborhood, The trucks/vans are taken care of as best as they can be. I am not sure how many employees they have, but when I was there they only had two and I am sure they could of used another person. I enjoy doing business with them. Keep up the great work.

ERIC H.
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Le client n'a pas laissé de commentaire.

Anwaar M.
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Le client n'a pas laissé de commentaire.

Anwaar M.
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Le client n'a pas laissé de commentaire.

MICHAEL B.
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Le client n'a pas laissé de commentaire.

LAWRENCE B.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Le client n'a pas laissé de commentaire.

Lemar T.
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Le client n'a pas laissé de commentaire.

Tyler C.
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Le client n'a pas laissé de commentaire.

Fernando S.
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The pickup/dropoff of the U-Box was a bit confusing. There was nobody in the parking lot and I felt a bit helpless at first. Even some quick instructions of where to go or whom to ask for help when arriving there could go a long way!

Ricardo D.
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Le client n'a pas laissé de commentaire.

TOMAS O.
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Nice on time

Robert C.
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Determining the pick up location of the rental does not make much sense to me. I was asked for my preferred location and the location I was sent to to pick up my rental was over 30 minutes away. I understand that the pick up location is based upon the availability of trucks but I should only be allowed to select locations that have the truck available the day I need it. The “preferred location” is pointless and just makes the customer think they can get their rental easily. The moment the customer confirms their reservation they are told they have to drive significantly farther away to get their rental. Based upon this I will likely not be using U Haul again.

JOHN N.
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Le client n'a pas laissé de commentaire.

John N.
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The lady at the desk was very helpful, professional and courteous.

Casey W.
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Le client n'a pas laissé de commentaire.

ASHLEY H.
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Le client n'a pas laissé de commentaire.

Dan's H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Rosa E.
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Excellent and friendly staff.

Jason W.
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Nothing really. Great experience. Great crew!

Michael K.
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Le client n'a pas laissé de commentaire.

ANYELO DEJESUS A.
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Le client n'a pas laissé de commentaire.

Rosa E.
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I have used this facilities at least 3 times and the Staff is always very friendly and helpful.

VICTOR G.
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Nothing you did great.. thank you.

elise C.
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I had a lot of trouble getting correct, accurate information. I was told many different, contrasting information for different departments that ultimately led me to hiring an extra service to pick up and move my furniture. I felt as if Uhaul employees were giving me false information to "push me off" to a different time when things were too late to change or alter. From the moment I was making a reservation to when my box arrived, I was given conflicting information from different people (e.g.," I can add a delivery address later" or "I need to wait until the box has shipped to enter a delivery address" or "You cannot ever add a delivery address after the reservation is made"). It felt like once I made a reservation and started this process no one cared to give me accurate information to make informed decisions and that no one knew what anyone else in the company did. I believe having customer service representatives be aware of different departments and their roles, as well as giving customers correct information from the beginning (or just say they don't know) would be best. This moving experience was a nightmare and a headache with too many calls to Uhaul with way too long wait times (once even being hung up on).

Patsy D.
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The experience surely surpassed my expectations. I was in and out in no time and returning the rental after hours couldn't have been more hassle-free. The truck was also spotless when I picked it up. I would highly recommend this location!

Jeffrey H.
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The manager went out of his way to get the truck to us. The previous renter dropped off the truck at a different location, and that location did not open until Saturday at 10 AM. The Brighton Park manager picked up truck at 10, and delivered it to us at our location. That is customer service.

Julio Cesar P.
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Le client n'a pas laissé de commentaire.

JOHN F.
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Le client n'a pas laissé de commentaire.

Linda H.
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Le client n'a pas laissé de commentaire.

Edwin H.
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Le client n'a pas laissé de commentaire.

Michael D. | Premières impressions |
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Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank you

JAIME M.
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Le client n'a pas laissé de commentaire.

Ashanti C. | Premières impressions |
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Everyone was very nice and helpful great customer service

Elliott S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Andrew S. | Premières impressions |
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The experience was as I had hoped it would be.

ANDREW S.
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I was having a rough time and was not exactly the easiest customer to deal with. They handled the situation with class and made me feel valued. This was the exact opposite of my experience in Coon Rapids, MN when I picked up the truck. The Brighton Park location saved the Coon Rapids location from losing a customer who moves pretty frequently for work.

ENRIQUE R.
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Le client n'a pas laissé de commentaire.

ERIC H.
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Le client n'a pas laissé de commentaire.

GLENDA B.
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keep up the good work

Christina V.
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Nicholas Flores had great customer service skills. Professional

Michelle G.
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Le client n'a pas laissé de commentaire.

Simona G.
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One of the boxes, the entire lock came off the hinges; probably during transport. Not sure if anything is missing since I'm just starting to unpack. It made me a bit concerned about how the boxes were handled during transport and who had access.

Jose F.
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When I arrived at 2001 E Tamiami Trail E, Naples, FL 34112 the staff told me the Fort Myers, FL location was supposed to contact me for scheduling but that didn't happen. I was told a certain container was mine and I put my lock on it, but apparently it wasn't and my lock was cut. The manager gave me a replacement lock for the misunderstanding which was very nice. My container was difficult to lock everytime because the lock placement mechanism is a bit too far. Other than that my uhaul experience was fine.

JAMES K.
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Everything was good. Good prices and convenient return options.

Michael M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TROY W.
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Le client n'a pas laissé de commentaire.

BENJAMIN R.
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Le client n'a pas laissé de commentaire.

Leah B.
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Le client n'a pas laissé de commentaire.

THOMAS G.
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Le client n'a pas laissé de commentaire.

ERIC H.
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Le client n'a pas laissé de commentaire.

ANTHONY H.
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Le client n'a pas laissé de commentaire.

DARREK B.
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Le client n'a pas laissé de commentaire.

EDITH G.
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This location was fadt professional and a great experience. Thank you for all you do.

Anil A.
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Le client n'a pas laissé de commentaire.

carline D.
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The manager at this location was very rude and his customer service skills were horrible to learn how to deal with people better than what he did that day he put me out of the store and I was not irate

EDUARDO P.
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Le client n'a pas laissé de commentaire.

Donna S.
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See above! Stellar!

Aisha F.
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Le client n'a pas laissé de commentaire.

JESSE B.
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Le client n'a pas laissé de commentaire.

Joanne W.
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In getting overnight return usage.

Henry B. | Premières impressions |
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The staff were incredibly helpful and kind.

Leonel F.
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Le client n'a pas laissé de commentaire.

Henry B.
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Le client n'a pas laissé de commentaire.

constance h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

constance H.
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Le client n'a pas laissé de commentaire.

SERGIO S.
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The truck was not driving good it was a poor truck and drop all my stuff in the back of it.

GINTARAS N.
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Le client n'a pas laissé de commentaire.

SEIDY D.
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Upon arriving I had issues processing my check in. There was an issue with uploading my ID. After a few tries the representative processed the next steps.. when I inputted my debit card it was declined twice and turned out it was due to an issue with the scanned ID the representative had to scan my ID with her phone (this being the 4th scan) The entire "check in" was almost 40 min. I felt overwhelmed and wasn't sure why it took so long. Overall, I thought the place was okay I just wish the check in would have gone faster.

ROBERTO B.
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Le client n'a pas laissé de commentaire.

MARCUS H.
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Le client n'a pas laissé de commentaire.

Laura F. | Premières impressions |
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I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.

CRISTINA P.
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Customer service always exceptional

tearsa V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LUIS R.
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Le client n'a pas laissé de commentaire.

Kendall Z. | Expérience générale |
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The women at the front desk and phones were very friendly and helpful 100% of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.

CRAIG B. | Expérience générale |
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I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.

Rob J.
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My experience was flawless, although I had to pick up my rental from a location different from my request.

ISRAEL B.
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Le client n'a pas laissé de commentaire.

Amy S.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Bright, entertaining, excellent for all your needs.

John D.
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I was charged for extra equipment that I did not order. The gas gauge was defective therefore I paid for far more fuel than I used. Despite my complaints they would not adjust the bill. Would not recommend this Uhaul branch.

Jessica L.
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Le client n'a pas laissé de commentaire.

Julio M.
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El personal muy amable y respetuoso muchas gracias por su generosidad

Gabriel N.
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Le client n'a pas laissé de commentaire.

WILLIAM B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

maria s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kendall Z. | Premières impressions |
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Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.

Kylie C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MIGUEL P. | Expérience générale |
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The people at front desk great costomer service! My congrats to them.

jaime m. | Expérience générale |
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Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing great

Kylie C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jose a. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Marie M. | Expérience générale |
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The staff at this facility was so awesome very polite, understanding willing to work with you, very helpful the place was extremely clean and temperature appropriate they were very alert knowing who

crystal s. | Expérience générale |
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Only left because I moved to farther location

olivia l. | Premières impressions |
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Nice workers Great customer service

LISA R. | Premières impressions |
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The girl who assisted me was not clear about taking a hold of 100 dollar deposit. She told me my total was going to be 54.she didn't explain everything correctly. She needs more training

THERESA M. | Expérience générale |
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It was great for them to serve me and my husband the staff was great.

maria r. | Premières impressions |
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The young lady that took care of me is good at her job.She has so much to give your company.

Michelle L. | Expérience générale |
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Best decision I made...

CARMEN H. | Expérience générale |
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Every one was always helpful and freindly,

gential m. | Premières impressions |
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The manager is the best ALFONZO

Aida R. | Expérience générale |
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I would store in the future. Thank you!

Maurice D. | Expérience générale |
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Thank you for taking care of my items very helpful employees not rude very polite & professional they kept a smile & always willing to help & work with you will always use them for my storage needs.

Ignatius M. | Premières impressions |
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Person that took care of me , plus manager were indeed GREAT !!

Abiathar C. | Premières impressions |
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Great

SENYASEN C. | Expérience générale |
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Was easy to rent and fast The person was friendly and nice, Very good job And the better part was that they speak Spanish

idalia c. | Expérience générale |
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Wished there were longer access hours

DYNEISHA R. | Expérience générale |
Évaluation :

I have a reference number to follow up with. I would really appreciate speaking to a manager asap.

abiathar c. | Expérience générale |
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I will be renting a smaller unit hopefully within the next two weeks.

ARMINDA F. | Expérience générale |
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Great people

Alvin S. | Réservation |
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The service was good no issues thanks

Paul M. | Expérience générale |
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Dudely

olivia A M. | Expérience générale |
Évaluation :

Due to cancer I lost my job and instead of working with me they sold my belongings

Cynthia B. | Expérience générale |
Évaluation :

NO

Non reviews have been submitted for this location.

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