Le client n'a pas laissé de commentaire.Mayra G. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Brighton Park
Pour nous contacter
Chicago, IL 60632
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
La verdad estube muy agusto por un tiempo no tuve problema alguno... El problema fue con Alfonso García el manager cuándo descubri que un cliente tenía llave para poder abrír una de las puertas grandes yo pedí hablar con el manager quien es el ! Y le pregunte cómo esa persona tenía acceso a esa puerta solo el ? Cuanto tenía que pagar más o que debía de hacer ? Su respuesta fue que esa persona tenía un contrato exclusivo y es la única persona que tiene una llave para poder abrir esa puerta por la madrugada... Que yo no podía hacer nada para evitarlo hablara con quien hablará... Solo esa persona tenía acceso a esa llave y nadie más no me parece justo xq todos pagamos lo mismo para otra persona tenga ese beneficio por esa razón decidí dejar el storage ... DE VERDAD ESPERO LEAN ESTE COMENTARIO Y HAGAN ALGO AL RESPECTO NO ES JUSTO .Edgar Ivan H. | Expérience générale
Le client n'a pas laissé de commentaire.Marquinyelle H.
This truck did not provide a ramp which made it really hard.Corleavrence D.
Le client n'a pas laissé de commentaire.Angelyn P.
Customer service was poor. Virtually no instructions and disinterested attitude.David S.
The condition of the box was poor. There was damage to the walls of the box. There were also many carpentry staples that were sticking up (some more than a fingernail's length) from the floor of the box. Rather than drive the staples into the floor, they simply covered the floor in butcher paper to disguise the damageSteven B.
Le client n'a pas laissé de commentaire.Mark P.
Le client n'a pas laissé de commentaire.Josiane N.
Le client n'a pas laissé de commentaire.Mark G M.
I could not reach customer service. I spent hours trying to get someone to talk to. Then I was not able to change my shipment. I ended up paying an extra 900 because of this. Lesson learned.David T.
Le client n'a pas laissé de commentaire.Diane C.
The online ordering process, coupled with the emails, texts, and phone calls, made for a very smooth and always well communicated process. Frankly, I was surprised at the high level of professionalism, reliability, and support. This was a cost effective and extremely convenient way to move furniture/boxes, etc. cross country. UHaul provided a very good supply of furniture pads, and they were always on time! Fortement recommandé!Kathleen A.
Offer repeat customer small perks I.r. Less per mileIVAN L.
Le client n'a pas laissé de commentaire.Angela G. | Premières impressions
I was over charged , they said i passed the miles I said I would use how ever is not true I ended up paying ampst $100 not including gass never againANA K.
Le client n'a pas laissé de commentaire.Genaro S.
Staff was rude and dismissive. At drop off area, sign clearly states to stay in vehicle and staff will assist or do mobile drop off. We stayed in vehicle as instructed and not came to assist. Eventually got frustrated and went into the store, which had glass windows and they can clearly see the drop off area, staff was found sitting in the AC looking out that very window. She had the heart to say "oh that is only for when there are many drop offs a staff member ill be there," though the sign did not express that. Regardless they could see us but would rather for us to keep waiting for their none existent service to arrive. There was 4 staff members, and none had the courtesy to come get us or signal us inside. There is convenience for the staff but not the customers. Very backwards!Petra G.
Le client n'a pas laissé de commentaire.Savannah R.
Le client n'a pas laissé de commentaire.Jesenia P.
Le client n'a pas laissé de commentaire.Albert T.
Not only did U-Haul double charge me for services I did not need, U-Haul also did not have my order ready for pick up or delivery when specified. U-Haulâ€˜s mistake has cost me more money and time dealing with my Movers.Jamie K.
Le client n'a pas laissé de commentaire.Jose B.
Le client n'a pas laissé de commentaire.Djuana S.
Le client n'a pas laissé de commentaire.jennifer M.
Le client n'a pas laissé de commentaire.Sonia F.
If I never have to use UHaul again it will not bother me in a bit. With over a month of planning, multiple visits to this location, multiple calls to customer service, the day of pick up the unit was not there due to someone cancelling off my reservation just a day before. Gabriella is the one whom you should look to for keeping her happy as an employee. Went over and beyond unfortanetly all of her hard work got messed up by others.MICHAEL N.
Le client n'a pas laissé de commentaire.charon b. | Premières impressions
Location Hard to get to for meâ€¦ City traffic But the staff was great courteous and knowledgeable.Kim P.
Le client n'a pas laissé de commentaire.Leticia W.
Thank you!!! And I will recommend other.CHARLETTA K. | Expérience générale
Le client n'a pas laissé de commentaire.AnaMayra S. | Premières impressions
The app needs alot of work. Kept crashing.Alejandro A.
I am not a fan of the hands off approach. The workers had no knowledge of how to hook up my car to the auto transport so I asked a mechanic from a nearby shop.Treva G.
Le client n'a pas laissé de commentaire.Cristian e G.
Uhaul messed up my delivery date, blamed me for it, dropped off my boxes at the wrong location, and breached the contract multiple times. The only person even semi-useful was the first driver.Shelby G.
Le client n'a pas laissé de commentaire.Jaclyn J.
Le client n'a pas laissé de commentaire.carmen t. | Premières impressions
Le client n'a pas laissé de commentaire.Santiago J.
Le client n'a pas laissé de commentaire.Zachary W.
Exelente Servicio y muy buen lugar.jorge O. | Expérience générale
Le client n'a pas laissé de commentaire.MaryE G.
Le client n'a pas laissé de commentaire.James V.
Le client n'a pas laissé de commentaire.Gibson G.
Le client n'a pas laissé de commentaire.Joseph Z.
Le client n'a pas laissé de commentaire.Edgar P.
Le client n'a pas laissé de commentaire.CYNTHIA J.
Le client n'a pas laissé de commentaire.YOVANI B. | Expérience générale
Le client n'a pas laissé de commentaire.Curt M.
Le client n'a pas laissé de commentaire.Reynaldo C.
Thank you for you service .Cristina S. | Expérience générale
Le client n'a pas laissé de commentaire.Monique T.
They can care for the vehicles more the truck had no numbers so I was not able to find my unit the truck had the change oil light on then I brought up the issue to the assistant manager on duty and she told me I should of just assumed the truck with no number was my truck super rudeMartha T.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.angelica s. | Expérience générale
Setting up the move, I was not called about scheduling my UBox drop off. I waited and gave them until the day before to call and I still heard nothing. Then when I tried to call, there was no answer. I had to call UBox help customer service and they told me that there was a note that someone called, spoke to me, and scheduled the Box for an evening drop off time. This is not only false since I spoke with nobody (no UHaul numbers on my call history), but I was unavailable during that evening drop off time and would never schedule a drop off during that time. It was extremely frustrating because then UBox told me to call this location first thing in the morning to reschedule. 54 calls later over the course of the day (with UBox and this location), I spoke with regional scheduling centers, UBox customer service and nobody could get through to the Brighton location. They had to call the manager's cell phone directly a few hrs before their original scheduling time but by this point it was already just before the drop off. Over all, a horrible experience with the scheduling/drop off. The pick up was also not ideal since they only had 1 time frame and if I knew I would be getting the box dropped off in the nightime on Tuesday when it would be too dark outside for me to pack, have 1 day on Wednesday to pack after work, and have it picked up Thursday early morning then I would have picked an additional day on Monday for the drop off. The drop off/pick up driver was helpful and friendly. The movers were PHENOMENAL. They contacted me the moment I paid to the days leading up to it and were very responsive. They were extremely helpful carrying my items and moving them with care. Now on my receipt, it says I have a credit owed to me, which is confusing because I'm not sure where I was overcharged. I called UBox and the person did a lot of searching and can't figure out where or how this happened so I need to now file a claim for their accounting department to look into it further so I'm not excited for this next process as I thought I was done with UHaul. Tl;dr- poor communication from the local Chicago scheduling center/drop off process. GREAT movers in CA. Confusing additional credit now after it is all over.Stephaine V.
The staff were wonderful and helpful. The overall facility was always clean and maintained. The only issue I had was with the unit above mine constantly leaking some sort of detergent into my unit. The leak ended up growing mold.Cynthia N. | Expérience générale
You can not make me drive 50 min. from my location only to find out that location didn't have the equipment. I then had to drive another 40 min. to another location. This was on the day I was supposed to leave first thing in the morning! Horrible experience.Bronny S.
Le client n'a pas laissé de commentaire.Daniel W.
The self serve pick up and rental is a bit confusing. It directed me to look for a lockbox with the keys when they were actually locked in the rear of the truck. The associate on duty was very helpful in explaining where I could find the keys. Other than that the process was quick and easy.Christopher A.
Le client n'a pas laissé de commentaire.Grant M.
Very good servicePablo R.
Excellent service!Richard D.
Le client n'a pas laissé de commentaire.dijon W.
Le client n'a pas laissé de commentaire.Jasmine S. | Premières impressions
Gracias fue una excelente todo este tiempo todo muy bienZeferino P. | Expérience générale
Friendlier desk staff. Guy that came out to help with hook up was great!Nancy H.
Le client n'a pas laissé de commentaire.ANTHONY L. | Expérience générale
Excelente facilitiecesar c. | Expérience générale
I plan on sending a more detailed review extensively documenting my arduous journey with the U-Haul Box service. Overall, I am grateful and satisfied our goods arrived safely. That being said, my booking service was extremely disorganized and not customer friendly. I would not recommend this service to another customer unless there are significant changes to how Uhaul operates this service from booking to delivery.Ramin A.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.SALVADOR C.
Le client n'a pas laissé de commentaire.Eduardo G.
As a store, very little that's feasible. As the company U-Haul, customer service contact. It felt impossible to reach a customer service rep and by the time I had all trust had been eroded ( which wasn't much to begin with ), the other thing is as the company U-Haul have very little trust to begin with.Sam B.
Try to come reasonably close when listing the gas level. I was listed as "1/4 tank," but the "E" light came on about a mile from the dealer.Micah M.
Gas level was inaccurate. They told me it was at 3/4 when in fact it was more at just over half a tank. I took a picture. When I came to drop it off, it was just one person who was taking care of someone else with an issue. I waited 20 minutes before he said I can just leave it. I gave him the keys and asked for his name.Arturo V.
Fantastic customer service, there was a mistake on my online reservation but the representative was very knowledgeable about U-Haul systems and was not only able to ensure that I was still able to make my move but even worked diligently to provide a solution at the same cost as my online quote. I highly recommend this location and am grateful for the staff.Jonah M.
Alfonso is an excellent Manager he is courteous hardworking and helpful. *****Julio F. | Expérience générale
Le client n'a pas laissé de commentaire.richard k. | Premières impressions
Easy drop off set up. Absolutely no issues with the east process right off my phone.Francisco H.
I returned the vehicle with a bit more gasoline than it had when I picked it up. This location charged me around $22 for gasoline. In the verification process I uploaded a picture of the gas meter because it didn't had what the estimate said. This is the first time I rent from this location. I rented before from a different location and didn't have this problem. I will like you to email me the picture of the gas meter I uploaded. This is very dishonest from this uhaul location.Emilio G.
I was over chargedMarvin A.
they have good serviceMiguel M.
Nothing the service was easy and quick the lady who was there was very helpful and greeted me with a smile when I came in the price was just right yes I would recommend this to a friend and I will be back soon excellent serviceLarry G.
Rental was under my name.Needed invoice u Fer my company's name so I could be reimbursed.Attendant say she could do nothing ,something that I've done in the past.Dimple computer procedure .Wrong attitude and traditional UHaul llcustomer service non exedientArmando C.
I was charged a credit collection fee and should have only been charged $12,99Fatimah K.
Le client n'a pas laissé de commentaire.joanne W.
You can Improve on your after hour drop off,I was there from 730pm until 945 pm taking pictures, cause it kept saying add Image.phillip P.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.Irene C.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Bill D.
La cargo van cuando me la dieron tenia mas millas de lo que decÃa y muchos mas daÃ±os de los que informaron...luego hablamos con una persona que nos ayudÃ³ mucho graciasDiana V.
Good jobJames B.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.ivan G.
When I was returning the truck the guy was there, he didn't want to take the keys because he was leaving, I had to spend 30 minutes trying to do the overnight dropnatividad H.
Appreciate the efficiency of the team at this location. This location was out of my way because of truck availability, but worth it for the service we received. Merci.Madeline A.
The return location was very far from where I was moving too. There was a location 4 minuets away but for some reason they gave me a drop off that was 30 minuets away. This made the gas low and I was charged. Not cool at all. I tried to get the closer location by calling in, but was on hold for over 2 hours! Then when I did speak to someone they told to hold on for scheduling which I did when that person answered they said they would transfer me to scheduling. I am so annoyed by this. This should not have happened.latricia B.
There was one issue with the lock I purchased from U-Haul not fitting the container. This lock was recommended by U-haul and purchased there. Other than that small issue, everything else went well.Gwendolyn O.
The garage doors were always open when I used to go to my unit. I rented different units for 5 years at this location. However, I would always feel unsafe because there were some suspicious men entering the building at different times during my visits at the unit. Of course I report it the inccident to the office, but I don't think the problem was resolved. This was one of my main reasons that I moved to a more safe U-Haul location.Patricia F.
I appreciated the great customer service, she even helped get a little charge on my phone to get my truck signed in.QUINCY I.
Le client n'a pas laissé de commentaire.Jose B.
Le client n'a pas laissé de commentaire.Maria R.
Le client n'a pas laissé de commentaire.Refugio M.
Le client n'a pas laissé de commentaire.JOSE B.
Very nice customer service awesomeDOMINICK O.
No suggestionScott C.
Every thing is fine the lady who help me was very nices she said she go to school at richerd daly college .she got a very good cosumer service maners.i waz so happy the way she cares whit the cosumersfortino B.
Keep everything the sameRUSSELL C.
It was difficult for me to find the correct parking lot for drop-off using GPS. Once I found the lot, I was very unsure of where to park and leave the truck.Kye S.
Le client n'a pas laissé de commentaire.Vanessa T.
The location of the rental van was oddly placed, and it was fairly difficult to back out. I think it took me about 20-30 minutes to back the van out of the lot. The best way to improve upon this is to place all after hours rentals in an easily accessible spot that wouldn't be blocked (for easy ingress/egress). I had some issues with identity verification too, but that was more to do with U-Haul itself. It wasn't location specific.Kristijan S.
Le client n'a pas laissé de commentaire.JACINTO H.
Le client n'a pas laissé de commentaire.SERVANDO R. | Premières impressions
Le client n'a pas laissé de commentaire.VANIA M. | Expérience générale
Le client n'a pas laissé de commentaire.Volney C.
Help by phone was very good since I returned at 11 pmCesar G.
Le client n'a pas laissé de commentaire.Terry K.
Le client n'a pas laissé de commentaire.elisabet c. | Online Move In
Le client n'a pas laissé de commentaire.AMELIA B. | Premières impressions
You have some rude people working for you.Catherine C. | Premières impressions
Le client n'a pas laissé de commentaire.Joaneshea c. | Expérience générale
Le client n'a pas laissé de commentaire.FILIBERTA S. | Expérience générale
Le client n'a pas laissé de commentaire.Genaro G. | Expérience générale
Le client n'a pas laissé de commentaire.Zobeida A. | Expérience générale
Todo el personal es súper amable, respetuoso sincero y de buen humor….excelente personal 👍👍👍Jose-luis h. | Premières impressions
Le client n'a pas laissé de commentaire.roberto g. | Expérience générale
Le client n'a pas laissé de commentaire.fawn s. | Premières impressions
Le client n'a pas laissé de commentaire.Devone R. | Premières impressions
Thank you uhaul!Heriberto P. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE C. | Expérience générale
Le client n'a pas laissé de commentaire.Renee O. | Expérience générale
Le client n'a pas laissé de commentaire.Ernie Freddy D. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco A. | Premières impressions
Le client n'a pas laissé de commentaire.India B. | Premières impressions
Le client n'a pas laissé de commentaire.Rene P. | Premières impressions
Iv rented from u- haul for years will not change them for anything....love it never had a problem...gloria d. | Expérience générale
I have had this storage unit almost 10 years now. I either move or have my adult kids belongings. I have always had a great experience here. I just don't like the prices too high. Thank you for having the area clean friendly and helpful employees.CRISTINA P. | Premières impressions
Buen servicio y el edificio bien limpio.MARIA F. | Expérience générale
Le client n'a pas laissé de commentaire.arthur c. | Expérience générale
Le client n'a pas laissé de commentaire.SID A. | Premières impressions
BuenosErnie Freddy D. | Premières impressions
Le client n'a pas laissé de commentaire.antoinette r. | Premières impressions
I've now have another storage ,this place is so great ,bathroom for use and wash ur hands ,plenty of carts ,and bin to donate security, very clean has everything their need to have other places like this love this place reasonable priceMARY Y. | Premières impressions
Le client n'a pas laissé de commentaire.KRYSTAL J. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia P. | Expérience générale
Your facility damaged my items in a flood and I was told the facility is not responsible for any damages. It was your employee who caused the flood by not posting caution signs and I'm told they are not responsible for damages.Nora C. | Expérience générale
The sales grl who attended me at the time on 47th kedzie location was awsome very friendly and professional ...love uhaul wouldnt change it...gloria d. | Premières impressions
Le client n'a pas laissé de commentaire.armando g. | Premières impressions
Le client n'a pas laissé de commentaire.LENEDRA D. | Expérience générale
Le client n'a pas laissé de commentaire.FELLONISE L. | Expérience générale
Le client n'a pas laissé de commentaire.Hector M. | Online Move In
Le client n'a pas laissé de commentaire.linda a. | Expérience générale
Le client n'a pas laissé de commentaire.leticia b. | Expérience générale
Le client n'a pas laissé de commentaire.elizabeth s. | Premières impressions
Le client n'a pas laissé de commentaire.Anisha M. | Expérience générale
Le client n'a pas laissé de commentaire.Dadrian R. | Expérience générale
Le client n'a pas laissé de commentaire.DIANA LYN B. | Expérience générale
Very clean and all staff are very helpful and friendly. Very convenient!Enrique M. | Expérience générale
Management and front desk clerk was very polite, and I will tell someone else how respectful and friendly they are. See you perfectionist on sept.. for my payment of my storage CHARLETTA K. | Premières impressions
Le client n'a pas laissé de commentaire.Karen M. | Online Move In
U-Haul was a poor experience. I called several times asking about access to storage unit times and was given wrong information. A security guard.close the black gate in front of this storage unit 5 or sometimes 10 minutes ealrier than the time storage unit access supposed to be closed. So, several times I was unable to access.my unit because of this issue. This past Saturday I moved all belongings out my storage unit and cleaned it out. When I enter the door it smelled like andeadnrodent or something. I informed one of your employee about the smell and about my unit being cleaned out and she told me leave door up, which I did. Yet, I still received a bill reminder and I had to call them and asked about my unit being check. Also I did not feel safe health wise because everyone was not wearing a mask. Why not try to inforce that issue at least post a ÷%÷:× sign up!!Charmika J. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos A M. | Expérience générale
Le client n'a pas laissé de commentaire.Bobby C. | Expérience générale
Le client n'a pas laissé de commentaire.LAVONNE M. | Premières impressions
Le client n'a pas laissé de commentaire.Marissa Z. | Premières impressions
I didn’t like after so many of being a loyal customer you raised my rate on my unit I don’t think that was fair at all my unit 2408Rosalva R. | Premières impressions
Le client n'a pas laissé de commentaire.ROSA P. | Premières impressions
Le client n'a pas laissé de commentaire.Michale C. | Expérience générale
Very cleanmax s. | Expérience générale
Le client n'a pas laissé de commentaire.Lacosta B. | Premières impressions
Le client n'a pas laissé de commentaire.alejandra m. | Premières impressions
They are very good with follow up and I appreciate the service during the worst of the pandemic.STEPHEN S. | Premières impressions
Tienen personal execelente en este local. La senora marisol es una muy buena personaAlejandro M. | Expérience générale
My unit had roaches i bought roach traps to place on my door . It looks Like their coming from some one around my unit .. I think they should have all renters open their unit once a month to get sprayed for bugs. Also my unit had a mouse trap inside it I should've took that as a red flag .MARYLIN S. | Expérience générale
Le client n'a pas laissé de commentaire.faith f. | Premières impressions
It's mice or rats.they have traps.None of my belongings were chewedFLETCHER M. | Expérience générale
Le client n'a pas laissé de commentaire.IDALIZ R. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY L. | Premières impressions
All the staff there was kind and extremely helpful and there service was quick and efficient.Avery W. | Premières impressions
Le client n'a pas laissé de commentaire.Jose Angel S. | Expérience générale
Le client n'a pas laissé de commentaire.Johny R. | Expérience générale
Le client n'a pas laissé de commentaire.TEREASA M. | Premières impressions
Le client n'a pas laissé de commentaire.Renee O. | Premières impressions
It should be extended time especially after hours and on weekends. The gate is closed minutes early ....which does not allow you to drive in back of storage facility at allCharmika J. | Premières impressions
Le client n'a pas laissé de commentaire.NINA J. | Premières impressions
Le client n'a pas laissé de commentaire.Claudia N. | Premières impressions
Le client n'a pas laissé de commentaire.thomas c. | Expérience générale
Le client n'a pas laissé de commentaire.MARICRUZ R. | Expérience générale
Le client n'a pas laissé de commentaire.PHILIP K. | Expérience générale
Le client n'a pas laissé de commentaire.Sadegh M. | Premières impressions
We need more great customer representatives and managers like Alphonso!RENITA M. | Expérience générale
Too expensive, and the staff could be better.jennifer g. | Expérience générale
Very nice people at this location and so very accommodating. Mr. Garcia is a great leader for your companyEdward c. | Premières impressions
I had been a customer for 4 years and things have improved so much. For example; the rotten problem has improved dramatucally, the storage area doesn't have a foul order or dead nice inside the vins. I rented two vins and because of change in management and staff, I decided to stay a customer for 4 years. However, the first two years as a renter were horrible but because I had an injury at work I couldnt lift anything heavy, that's why I stayed at that location for two more years. Then, I notice a great improvement and I've been very satisfy with the service overall.Patricia F. | Expérience générale
Muchas graciasMARCO Q. | Expérience générale
Good price, friendly staffJennifer A. | Premières impressions
Just keep up the good customer service skillsBarbara M. | Premières impressions
Le client n'a pas laissé de commentaire.Antonio G. | Premières impressions
Great staff, very friendly and helpful.joshua g. | Premières impressions
All the employees and managers were top notch!!Joseph M. | Expérience générale
great workersolivia l. | Premières impressions
Le client n'a pas laissé de commentaire.Fernando H. | Expérience générale
Very happy with Office staff 💯Dan's H. | Expérience générale
Le client n'a pas laissé de commentaire.BARBARA H. | Premières impressions
Le client n'a pas laissé de commentaire.VANIA M. | Premières impressions
Le client n'a pas laissé de commentaire.Dan's H. | Premières impressions
Very friendly and very professional. Polite and courteous answers all my questions in a polite manner. Very professional. Thank youMichael D. | Premières impressions
Everyone was very nice and helpful great customer serviceAshanti C. | Premières impressions
Le client n'a pas laissé de commentaire.Elliott S. | Premières impressions
The experience was as I had hoped it would be.Andrew S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Expérience générale
The staff were incredibly helpful and kind.Henry B. | Premières impressions
Le client n'a pas laissé de commentaire.constance h. | Expérience générale
I went there to rent a 10x30 on phone that was reserved a 10x30...instead I receive 2 10x15..unit wasnt long enough...and was held hostage there, not allowed to leave forced to rent a second truck when there were still 61/2 hours available on 1st truck, wasted 10 hours of time on use of minivan being stuck at facility unloading and reloading for 10 hours...being charged $500 a day to finishing packing a building whereas not getting any work there as was at 47th street location from around noon til 10pm. Reserved storage locker and will waiting for counter girl to prepare contract...she answered other call and made me stand there 25 minutes ...then finally finish rental...then took on tour of units left me standing in warehouse in my orthopedic book post amputation surgery to hobble around lost while they did something else. I am appalled at unprofessionalism, neglect and abuse by employees. Also reserved a truck at 2801 s. Pulaski and sat there for 3 hours trying to get different rental...which had a $50 Reservation guarantee be which I haven't received Your repeated lies and abuse are unreal. I am very upset to spend over $1000 in rentals and not get what I paid for.Laura F. | Premières impressions
Le client n'a pas laissé de commentaire.tearsa V. | Expérience générale
The women at the front desk and phones were very friendly and helpful 100 % of the time. The woman who picked up and dropped off my storage pod also went above and beyond. Very pleased.Kendall Z. | Expérience générale
I have used this facility for years. From storage to trucks. I have always had great experience with all the staff and the facility. It is safe and secure and clean and would definitely go out of my way to go here the next time I need anything. I have used other facilities and this location is definitely standout from the rest.CRAIG B. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM B. | Expérience générale
Le client n'a pas laissé de commentaire.maria s. | Expérience générale
Staff member/front desk associate was very professional and helpful. Facilities were clean. Minimal wait time and streamlined move in process.Kendall Z. | Premières impressions
Le client n'a pas laissé de commentaire.Kylie C. | Expérience générale
The people at front desk great costomer service! My congrats to them.MIGUEL P. | Expérience générale
Good customer service and got the truck for a full 24 hours in August at the same place when I moved in I was told they don't do the 24 hours anymore I ended up being charged like 160 180 for the rental because a csr didn't know what they where talking about or just dumb af. Anyways this time around the policy probably changed back I don't know. Thanks 47th homan Brighton park probably new management I don't know but you guys took care of me in a timely manner. Don't over work yourselves you guys are doing greatjaime m. | Expérience générale
Le client n'a pas laissé de commentaire.Kylie C. | Premières impressions