Customer Reviews for U-Haul Moving & Storage of Britannia

2 606 évaluations

2720 Queensview Dr   Ottawa, ON K2B1A5

(613) 829-0446

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(613) 829-0446

2720 Queensview Dr
Ottawa, ON K2B1A5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It was great - very friendly and v efficient. Merci.

Laurie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

Customer service was exceptional. Both staff members were great and deserved to be recognized for their hard work.

Brianne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hengchuan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara n.  |  Expérience générale 
Évaluation :
3

The on-line check-in could not be made operable and the Help Line were also unable to resolve the difficulty. So a 6,3 pick-up resulted in a delay of nearly three hours, which was not what was planned. The check-in procedure and software needs to be very much improved.

Robert H. 
Évaluation :
1

It was a totally horrible experience from the beginning till end. I dont even have energy or time to waste on sharing my experience. If you are reading this and care bout your customer then please cal me. Shan

Zeeshan H. 
Évaluation :
1

I feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating "I'm the boss here "

Christa L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caelin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHDI K. 
Évaluation :
5

Lighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.

Leah F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mireille C. 
Évaluation :
5

Staff were amazing! Extremely helpful at all times.

James D.  |  Expérience générale 
Évaluation :
5

All Good.

WILMAR L. 
Évaluation :
3

I reserved an appliance dolly with the truck and they didn't have one so they gave me a regular dolly and told me to buy a strap to secure the appliance. It proved to be useless to move appliances. I feel that I shouldn't have been charged for the substitute dolly if the one I reserved wasn't in stock. I basically paid for something that I couldn't even use.

JAMESM D. 
Évaluation :
5

The on line booking tool crashed on me and I could not log back in after

Andrew M. 
Évaluation :
1

The truck was very dirty and old. even does not compline with Covid cleanness. Really not safe. I was scared that the truck might break at any time during the trip

IBRAHIM A. 
Évaluation :
5

Very nice thanks 🙏

Monir M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah O. 
Évaluation :
5

Everything was good!

Marc S. 
Évaluation :
5

Everything was above expectations. Please be sure to acknowledge Melanie for her outstanding work. She was very courteous and profesional. Thank you Melanie I will be a repeat customer.

Glenn R F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Y.  |  Expérience générale 
Évaluation :
3

good but a little pricey though

Dennis W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaur N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

France B. 
Évaluation :
5

I run my business out of this Uhaul office. The new manager, Melanie, is absolutely wonderful. She cares about her customers and has done a wonderful job with her staff. Very pleased with our ongoing experience.

Robert S. 
Évaluation :
5

Merci

Leonard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen M. 
Évaluation :
5

Heather was very professional, thorough, and polite.

Dawn C. 
Évaluation :
5

Excellent customer service

DANIELR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry b.  |  Expérience générale 
Évaluation :
5

Thank You,

Leonard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn A. 
Évaluation :
5

Very friendly and efficient

DANIEL R D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimitrios K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEATRICE T.  |  Expérience générale 
Évaluation :
5

They were super fast to have a truck for me the lady working was very nice and answered any questions I had I even guessed about the milage I would use and came back with the exact milage I guessed on and we had a laugh over it was a amazing experience and it's the second time using the location I will be going back

Kyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonard C. 
Évaluation :
5

Excellent service and easy to book.

Christopher N. 
Évaluation :
5

Excellent service à la clientèle. We had forgot our credit card they called immediately and held it for us til we were able to pick it up. So relieved.

Shaun M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oualid I. 
Évaluation :
5

Nothing service was excellent and explained all the steps really well.

MARGARET C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Lee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norm M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANCHRISTOPHERB J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

The customer service rep was very good.

Janice D. 
Évaluation :
5

A special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!

Rashika D.  |  Expérience générale 
Évaluation :
3

It's very hard to rate the location specifically as I did a mobile pick up. It took an hour as it wasn't clear when entering information for "Alternate Contacts" that they needed to be available to answer a call immediately to confirm my identity and the "online chat" function was decidedly unhelpful. It took an hour to get it sorted out. I will know for future. I will say that the General Manager of the location, while she was unable to assist with the situation because it wasn't officially open yet, was as helpful as she possibly could be and even tried to extend my rental by an hour given the challenges I faced. It was an EXTREMELY frustrating situation (to say the least!), but she was friendly and informative.

Mhiran F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cali H. 
Évaluation :
3

When I picked up the truck I also rented 2 dollies, both of which were heavy and I had to go get them one at a time to put in the back of the truck. They were also heavy to lift on my own, but not enough staff to help me load them. While the truck I rented was clean, it was old. There were too many scratches or small dents to keep track of that weren't already identified on the truck, so not enough pictures to download when I picked it up. Again, not enough staff to let the single employee know at the time of pick up. I couldn't adjust the seat and the side view mirrors had to be adjusted manually (which made adjusting the right side very difficult by myself). This also meant that the window and door lock on the right side could not be controlled from the drivers seat. Windows can only be rolled down manually, so when someone is out on the right side of the truck, trying to direct me, I can't roll down the window to hear what they are saying and I can't unlock the door so they can open it, unless I stop the vehicle and physically go over to unlock the door or roll down the window. Finally, no one told me that I needed to have my own pad lock to lock the back door. These would not have bothered me so much if I was told upfront about them. I also would have preferred being told upfront that the truck was American, so the kilometers on the speedometer were difficult to read and it was hard to keep track of the kilometers I was driving or how much gas to put in the tank, without doing the conversion. (An annoyance I could have dealt with had I known beforehand).

Angiolina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daton D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
3

upon return - one item was left on the passenger front seat -- one is unable to get through via phone to this location - it is a specialized piece for a piece of furniture --- days later one can still not get in touch -- even tried your main # and constantly on hold - that's disappointing (realize it is my problem but sometimes these things happen when you are moving)

Joan U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roch B. 
Évaluation :
5

I’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!

Sirous G.  |  Expérience générale 
Évaluation :
5

In and out with minimal hassles ... web reservation and data collection made things very efficient. I'm a very happy customer.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyleigh B.  |  Expérience générale 
Évaluation :
5

First time at this spot on Queensview & we were very happy with the experience we had! Will come here again for sure!

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ketan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Nothing at all the staff were all great and knew what was going on. Keep up the good work

Spencer E. 
Évaluation :
5

Overall it was a very pleasant experience and I don't see anything requiring improvement at this time. The staff at both times was quite efficient and quick. I would rent again with U-Haul.

Thomas B. 
Évaluation :
5

U-Haul should have more people to fill up the tank and to make sure that every truck is full of gas for the next customer.

JONATHAN J. 
Évaluation :
1

I booked my reservation weeks in advance (at a location close to my house, and at a time that was preferable) and the night before my move my reservation was cancelled with no notice. Thankfully I checked and customer service helped me book something else - which was much later in the day and further away. This experience seriously compromised my opinion of the company.

Jonathan L. 
Évaluation :
3

I have rented quite a few vehicles from Uhaul, the pricing this time was inconsistent to the last rental. Last time was 70$ this time was more than double for almost the same trip. Expensive for a 19,99 $ van? One of the staff was not very friendly.

Robert L. 
Évaluation :
5

Moving sucks, but renting a truck from these guys was easy and awesome! Staff were super friendly too

Philip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pempho K. 
Évaluation :
5

Please email bill/ receipt. Jessica was most helpful.

Gangadeen S. 
Évaluation :
5

Both clerks were very nice and helpful.

Hendrik S. 
Évaluation :
1

Absolutely pitiful customer service. Time and vehicle changed arbitrarily when we arrived (no consultation). Vehicle damaged; no interest in staff "Jessica" in documenting damage during check-out. Had to spend our time (which we paid for, as the contract had already been signed and the vehicle released to us) photographing all sides and interior to limit our liability. When we returned two hours early, we were offered an emailed receipt, but it has yet to arrive (a day later). Most businesses have successfully pivoted to support customers during Covid. Queensview seems to consider customers an annoyance.

Paul H. 
Évaluation :
5

Very pleasantly surprised to find the truck so clean and in such good condition! A great consumer experience, thank you U-Haul!

Jeffrey K. 
Évaluation :
5

If possible please put some blanket inside the truck for wrapping.

Mahdad G. 
Évaluation :
1

The crew needs to be less rude and more focussed on providing all the information. I was not informed about the insurance which I would have opted out if I was made aware. I have a personal vehicular insurance which covers all the rental. But they did not tell me but charged me at the end. And the manager was very unhelpful and was only arguing

Prajwal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rushikesh D. 
Évaluation :
5

The two employees that I dealt with made the process very easy and seamless

Benaiah A. 
Évaluation :
5

Friendly stuff. Thanks

Hang Y.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladislav B. 
Évaluation :
4

Photos of key pickup point would make it easier to locate it.

Soroush Z. 
Évaluation :
2

The workers there did there best to assist me and the UHAUL truck was useful but all the hassle prior to receiving my truck wasted my time and was very annoying. I initially reserved a van through the 24/7 truck service and when I went to pick it up I was told otherwise. I had to be in the phone with customer service for 30 mins before being redirected to the queensview location. I arrived to now get a van and was told that I needed a credit card and I only had my debit visa. Then when I tried using my parents credit card I was told I needed the physical card. I eventually was forced to upgrade to a truck to use my debit card. All of that took about 2+ hours and extra money spent on ubers on my end. But it worked out in the end so I'm not entirely mad. Just annoyed that a lot of information wasn't initially clear

Yanaminah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

The checking-in employee was very professional and friendly. We will be back as customers.

Melissa L. 
Évaluation :
1

Why advertise for a 19,95 $ rental? When after you apply for the rest of the bare minimum like 15 $protection charge and other shit I don't understand and is not layed out in plain language or shown before signing. Ended up paying 85 $for that 19,95 $ rental. Needs full accountability for the additional charges that would be laid.

Siimi Naqitarvik A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymarc A. 
Évaluation :
5

Great Service, very smooth transaction.

Amina D. 
Évaluation :
3

Acknowledge clients presence when they show up , even if they can't be served right away. Good customer service in general. The cargo van seemed clean and well maintained but , in fact, was dusty (inside) and didn't seem to have been wiped, vacuumed (I wiped the steering wheel, door panel, seat belt and dashboard (high contact surfaces) with disinfecting wipes and they were quite dirty).

Jolly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
2

Vehicle wasn't good. Breaks weren't strong and as soon as it started rain Vehicle lost its friction on the road. Average customer service as if they don't care about your experience.

Sudheer S. 
Évaluation :
5

The cargo van looked very clean, but it smelled like manure.

Irene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

italo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
1

Someone else drove away with the van assigned to my name. Your system gave the same key box number to two people. Absolutely horrendous to watch someone else leave with a rental van I was paying for. Not a reliable system. I have no trust in uhaul after that experience.

Catharine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed N. 
Évaluation :
1

Customer service, should not extra charge customers by giving lame reasons and also which don't make sense

Bhargav P. 
Évaluation :
4

My only negative woukd be I looked into a couple of the cargo vans and the cabs did not smell very good and were not clean - the seats had a lot of debris on them and had not been vacuumed. But the van I did drive away was spotless (it was new) and the desk staff were very friendly and helpful. Very convenient location as well.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CBM Elevators L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan M.  |  Premières impressions 
Évaluation :
4

Melanie and Marjorie were great.

Ketan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed L.  |  Premières impressions 
Évaluation :
5

I am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.

sharon r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole M.  |  Premières impressions 
Évaluation :
5

I was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.

DENISE P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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