When we pick a preferred location it should be this location and not elsewhere; it was way to far from where i wanted to pick the truck. Same thing for the drop off locationhermann M.
Moving Truck Rental in Ottawa, ON at U-Haul Moving & Storage of Britannia
Pour nous contacter
Ottawa, ON K2B1A5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Ottawa, ON K2B1A5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It took 50 minutes to check the vehicle out, partly because the online system could not be made to work on my phone. It was an intensely frustrating experience. To make matters worse, when I returned the vehicle the staff took the kilometre distance I had traveled to be miles and converted that back to kilometres, resulting in me being significantly overcharged, and it must have taken another 20 minutes for that blunder to be corrected. I will never use Uhaul again if there is any reasonable alternative.Robin F.
Text check in didn't work, caused delays. Had to do in person check in but there was a line up and closing time was within the pick up time. I was called when late for drop off and they were extremely aggressive on the phone and demanding I come bring it back immediately. I had unforseen out of town delays, single mom moving daughter in crisis so this didn't help my overall experience.JENNIFER L D.
The employees at this location were amazing. Initially upon check in I dealt with two women that were utmost kind and very personable! I was checked in fast and even shared a laugh. My experience in store was very good! Upon returning the truck I dealt with a very kind man he was very fast and even made time to crack a joke. I appreciate the precautions the employee was taking due to the pandemic as I watched him sanitize the truck cab. Overall experience with the truck and equipment was also fantastic my overall experience was a 10/10Ryley Griffin Ma A.
I was recommended U-Haul by a family member and the staff was friendly. The location was very easy to find to. In all I had a no problem find U-Haul at this location.Isaac W.
Both location pick up and type of vehicle was not what I had booked. I booked a 10' cube van and received a 9' van which meant I needed to make 2 trips! Will be looking for alternative truck rental in the future.Lorraine D.
The gas mileage was not properly explained and I signed off on something I did not understand which resulted in me getting charged for gas when the meter did not move. This is because it was indicated that the gas was at a line on the paper that didn't exist on the vehicle.Erin H.
George was excellent!Margaret O.
Registration process struck me as a bit excessive but maybe necessary under today's circumstances.steve W.
The wait to get the keys was very long. There was only 1 employee there (10am Saturday morning, a big moving day) and she was on the phone with an irate customer for 20 minutes and couldn't help the growing line of customers that just needed to get their keys.Jean-Philippe D.
Staff member was not great. They didn't mention where the dolly was or the return process of the truck for after hours. I only learned about the return process by my friend that told me you have to go on their website and fill out the info when returning the truck. Windshield and gauge cluster was wiped with sanitizer which caused lots of streaks on the windshield. Please use windex.Taha S.
Customer service at the location was very good. The only problems I've had have been related to your online booking and confirmation system. Human interactions have been very good. Electronic ones, not so much.Jonathan M.
I did not received the receipt by emailIsaac S.
We were in a bind and they were able to accommodate us in a friendly, courteous and affordable mannerAmanda C.
It's perfectGregory P.
Everything was very good!!!Mila F.
The van was slightly dirty, wind dirt from the construction nearby/417.Paul H.
Uhaul committed fake advertising. The rate per km on the website was $0.69 but I was charged $0.89. When I expressed my displeasure and that the website started differently I was told nothing could be done about it. I will never use uhaul again and will tell I know along with social media that uhaul is untrustworthy and should not be used.Taranjit S.
The only suggestion I would have is; the lighter was not able to power our cell phone adapter.Karen I.
The self-check in system needs significant improvement. Whatever developer you contracted out for that job got paid too much.Brett F.
Unfortunately the inside of the vehicle was not cleaned very well. The dashboard was covered in dust and the seats had tons of animal hair on them. I had to put down towels on the seats to sit on so that the hair didn't transfer to our cloths. And because if the dust on the dash I wasn't sure if the steering wheel had been sanitized so I made sure to do that myself.Tammy G.
The van smelled like somebody transported garbage. I only smelled it after I started filling it up at home.Robbie K.
The man working when I came to get my van was short with customers and was wearing his mask below his nose. If you aren't covering your nose and mouth, you may as well not have a mask on.John B.
Service was friendly Online check-in was quick and efficient Truck ran great!Joseph H.
Service was excellent! We prefer this location as the staff is courteous, professional. My truck was ready to go when I arrived and it took 5 minutes to get my keys. Thank you for making it so easy!Patricia I.