Customer Reviews for U-Haul Moving & Storage of Broken Arrow

Évaluation :

5

No improvement necessary...

Évaluation :

3

While it was clean and well let, it was difficult to get in and out of with a travel trailer. U-Haul vehicles seem to frequently be in the way of the entrance / exit.

Évaluation :

5

There was a lot of trucks in the way, employee had to move trucks and trailers so I could get my truck out of the parking spot. Made the visit seem inconvenient for the employee. Otherwise the process of getting the truck in my phone was amazing and I felt it was a very simple process which eased the stress of moving!

Évaluation :

4

Be more customer friendly!

Évaluation :

1

Michelle was very short and hateful and then the owner was with someone when we returned it, and my husband and I were standing back talking while waiting and she said “here's your receipt “ and when we didn't realize she was talking to us, she rolled her eyes and made an ignorant face!!! Any location is better than these 2 bitches!!!

Évaluation :

1

The assistant who took the trailer in had an attitude and told us we were being charged for the safety chains as they had e few scuffs on them. Rude and unprofessional in customer service skills.

Évaluation :

3

Location has zero parking. No room for returns. Customer service was slow .

Évaluation :

3

Took over 40 minutes to return the trailer. The location was closed, customer service kept hanging up on us, they ended the chat I started without even replying. A horrible experience!!!!!!

Évaluation :

5

Location is perfect. Helpful folks.

Évaluation :

5

Very helpful & friendly. Love the room where we can bring our used boxes and other people can take them and reuse. Great way to recycle and be a green location. Great store.

Évaluation :

3

Not able to use the lock. The driveway up to the store does not allow much room for the larger trucks with the vans and trailers parked along the side.

Évaluation :

5

Personnel went out of their way to help me get the vehicle I needed and when I needed to extend my rental period, again went out of their way to accommodate my needs. I would highly recommend both U-Haul and this location to anyone looking to rent any type of equipment. They are AAA+ in by book.

Évaluation :

5

Richard is an excellent employee! Went the extra mile in serving us!

Évaluation :

1

The main lady who helped us with our reservation was very rude and unhelpful the entire experience with uhaul. Not sure her name but she has long dark blonde hair and glasses. She should not be in be in customer service at all.

Évaluation :

2

Asked for 6 blankets. When I did this a month ago they were just laid out in the bed ready for use. When I did it This time I was told I should have just broken the seal on the packaged ones on the side. I should have been told this before. I went to check in my vehicle online for the return. Tried 3x and it failed. Went inside and was told online return doesn't work if store is still open. Again, store/website should have better communication.

Évaluation :

1

Charged an extra day had to fight with them to remove it, it 30mins to check in equipment

Évaluation :

5

The passenger door had a loud rattle to it, which made us think the door was not closed properly, or the window was not rolled up all the way. We rechecked several times to make sure it was secure, but the noise continued while we were driving. Maybe the rubber door gasket? Or maybe the windshield was in early stages of coming unsealed? The truck performed as expected, but the noise in the passengers seat was worrisome.

Évaluation :

2

There was only 1 person to assist us. She was friendly, but she had difficulty sending the necessary information to our phones in order to complete the paperwork and to get an access code that was needed when the truck was returned. Additionally, when we discovered that out storage unit was too small. She stated that there was nothing she could do to help us as she did not have any larger units and she did not offer to return our money if we could not use the unit. When our son attempted to return the truck, the access code he had did not work and it took him almost a half-hour to get an access code that was accepted so he could get to the storage unit and return the truck.

Évaluation :

5

Lot guys work hard and do a great job.

Évaluation :

5

Great staff, and ownership! Got me taken care of fast, and was very helpful on the hookup of the trailer!

Évaluation :

1

The tire had a chunk ripped out, the door did not open properly, the staff was very rude. What can be done to fix it is fix the trucks and hire or train a proper staff.

Évaluation :

1

Yall are liars and thieves

Évaluation :

5

Replace cracked windshield in vehicle

Évaluation :

5

Let the customer know the return has to be done on site. I did not catch that or was aware of it and went back home to do the return and had to go back but by that time I had locked the truck and could not take the pics from inside the truck. Just needs to be pointed out that step is to be done on site before keys are dropped in the drop box.

Évaluation :

5

Candie was excellent. She was prepared for my appointment, knowledgeable and helpful. Also has a nice smile 8-)

Évaluation :

4

The mobile drop off was easy - again, I would have preferred to return the car filled up and am wondering if there is anyway to refund the extra gas.

Évaluation :

5

Helpful staff

Évaluation :

5

The truck was a little dirty and it took a little longer than ususal. However, this was all due to heavy rain and an internet shortage. The girl helping us was nice and apologized for the delay caused by using her having to use her phone and it was slow. She kept us informed and was very nice.

Évaluation :

5

The online check in process has a glitch. I couldn't get past step 2. After I uploaded the cleanliness picture the “continue” button wasn't enabled. I tried twice.

Évaluation :

5

UHaul help line is a joke. Your customer service is nonexistent. You keep directing to websites but did you ever stop and think when people move the trucks are often broke down on the highway with very poor cell service.

Évaluation :

1

The older lady working the first desk seemed very unhappy to be working or helping customers at all never smiled or even talked nicely she made me feel like i was bothering her and forcing her to do her job, also your link to take pictures of the vehicles damage did not work at all. The first one I had timed out when I was all done with the questions for some unknown reason, I then had to go back inside and get a new link and start the process all over again to which i was taking pictures over and over and over again for over an hour at the location to then be told "oh don't worry about it." I don't want to be charged for damages I didn't do and if you have a spot for pictures to be uploaded they should be able to be uploaded and not keep messing up and keep disappearing for over an hour. It was very frustrating. Also another thing is I know they were screening the calls from my numbers and not answering I called the first time and sat on hold for over 10 minutes with no one ever getting back on the line so I hung up because I had things to move then when the other number i gave them called they answered and then hung up on us, then the 2nd time we called back it did the same thing, so we called a 3rd time and that time they didn't even answer the phone. Also idk if the 10' truck is supposed to come with a ramp or not but the one I had did not have a ramp. Which is the reason why we were calling. So this experience was one of the worst I have ever had with any Uhaul location.

Évaluation :

3

Parking was horrible and while trying to turn around we got locked behind the security gate for over 20 min.

Évaluation :

4

It was our pleasure to be able to offer delivery for your moving needs. Thank you to our amazing customers, we really do appreciate you.

Évaluation :

4

PLEASE lubricate the strap rachet mechanisms and the ramps and latches. The tow dolly towed very well and was in good condition, but the lack of lubrication made loading and unloading difficult.

Évaluation :

4

The steering on the truck I rented was very worn and in need of tightening.

Évaluation :

5

N.D.

Évaluation :

5

The employees were amazing!! Please get them more help!! They ate busting their butts to get things done!! They were so quick and knew their jobs well!!

Évaluation :

5

Always pleasant and easy

Évaluation :

3

The air conditioning did not get cold and only blew hot air. Otherwise, it was s good vehicle.

Évaluation :

1

The two women are rude and not helpful at all they do not smile or treat people well and I will never use them again. I got a smaller truck too it was awful all the way around.

Évaluation :

5

I revived a great service both broken arrow and Oklahoma City location. Thank you so much

Évaluation :

3

Very little parking for larger trucks. Had to kinda just make it work.

Évaluation :

5

Woman there was very nice as well

Évaluation :

5

Staff is always friendly & ready to help with your needs. I will use them again.

Évaluation :

4

Very tight parking and equipment storage to pickup and drop off equipment.

Évaluation :

2

The woman manager of the facility was very rude to us we were there 12 years never had a problem till they hired her we went with not being able to get into our facility for six months due to them not fixing the problem I will never use that facility and I know a lot of people and my husband us too and we will never recommend this facility again

Évaluation :

3

We have only been storing with you for 3 days and that's not enough time to give you an below average or a excellent rating. Only Time will tell!

Évaluation :

2

Time was messed up, so I was out of luck getting when I wanted. They did give me a 15 % discount after having to ask for it.

Évaluation :

2

Hire people who are willing to offer friendly customer service and a willing to communicate and help out.

Évaluation :

5

Everything went easy and fast with both pickup and return.

Évaluation :

5

All was good to schedule, pick up, and return.

Évaluation :

4

The gentleman at the equipment turn in area must of had allergies, because he was clearing his throat and spitting it out. I as a customer would like to have felt as if my business mattered. The gentleman was doing nothing wrong, just he was too much into his music he was listening to and fixing himself from his reflection on my vehicle. He was kind and respectful when he did talk to me.

Évaluation :

5

Charge less per mile since we filled the truck with gas.

Évaluation :

1

Truck ran like crap the lady at the store was awful and was lied to multiple times I will never use a uhaul again

Évaluation :

5

Same. Quick and Clean

Évaluation :

3

Lady is not friendly

Évaluation :

5

Pleasant service

Évaluation :

5

I absolutely loved using this location! Super nice and helpful!! I couldn't be happier! I will definitely use them again and recommend them to everyone!! Thank you so much!!

Évaluation :

2

Security gate was broken the entire time storage was used. Access was terrible. Isle ways were blocked with excess u-haul trucks that made driving around very difficult.

Évaluation :

4

Aucun

Évaluation :

5

Thanks

Évaluation :

5

Everyone at U-Haul is so friendly and helpful

Évaluation :

1

Most of the time a truck was blocking access to my unit. The last day while loading and moving, an older man (gray hair, beards)who apparently works in the UHAUL shop was extremely rude and mean. He should not be dealing with customers. I will never recommend this place because of him.

Évaluation :

3

I was not told the gas tank was not full...! And this 158K mile old truck was the worst truck ride I have ever experienced... no suspension whatsoever! - even with a full load! I thought at times that some of the furniture in the back would break, the way this truck was bopping up and down! on the highway. Besides that, the truck had no USB iutlet for me to charge the phone. And then you charge me $250 for a ride that should have cost 40 plus milage! Not recommendable to anyone, actually. This is the second defective truck you rent me! Not a good record!

Évaluation :

2

The office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using

Évaluation :

4

S.O.

Évaluation :

4

The experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.

Évaluation :

1

When I reserved a unit and a truck online your site said no where that there is a $100 deposit if you pay cash for a truck, it wasn't in the email or on the confirmation page. Also your estimates for home sizes that will fit in your units is way off. A 5x10x10 will not fit a 2 bedroom home which is what it said online. Your staff did not even have me look at the unit before they had me pay for it. It is also way over priced. I went somewhere else and got a 10x20 unit for just a little more than the one you tried to rent me. I was very disappointed! Thought I would get everything done in one place I stead the day I'm moving I have to find a new storage unit and put more miles on the truck so uhaul cost me an extra $50 more because of all this.

Évaluation :

5

Very friendly & helpful

Évaluation :

5

my associate was awesome! Helpful and funny!

Évaluation :

4

Nice friendly helpful staff. Good facility.

Évaluation :

5

Most friendly clean and helpful. Would recommend to others without a doubt.

Évaluation :

5

Gate closing at 10:00 pm is not helpful.It should be extended.

Évaluation :

5

We left bacuase we bought a house and went from a ZERO car garage, to an eleven car garage! Otherwise we woudl still be there.

Évaluation :

2

My storage space was usually not accessible due to Uhaul trucks parked all over the entrance and in front of my unit. Several times orange cones were blocking the row my unit was on, and Uhaul trucks had to be moved by Me because the staff was rude and incompetent. I was never successful at talking to manager via phone call or email to this location about my moving out. I have received numerous letters about excessive late fees , even though I called corporate about my move out date and she was supposed to make note of it because I couldn't reach anyone local. I'm not paying any of those ridiculous fees due to the owner/ managers laziness and incompetence.

Évaluation :

1

The staff definitely needs attitude adjustment every single person that I came in contact portrayed themselves as I hated working there because their attitude showed it you asked a simple question you got half of the answer and the answer was extremely unprofessional and hateful like they did not want to answer any question very sad very sad the facility is wonderful a question was asked to the young lady which was a manager on duty she was extremely rude to me

Évaluation :

5

The General manager at this location was multi tasking upon pickup & drop off. I was shocked. She was moving trailers, showing & renting units while also answering the phone. Also, looked as if she was taking part in maintenance on vehicles as well. Amazing. This lady works hard for this company!! M

Évaluation :

5

They told the truth and that was all I asked.

Évaluation :

5

Loved the staff too bad I had to move!

Évaluation :

3

Found another storage facility much cheaper. Signed lease and canceled the next day. Didn't even move any boxes in. Was told to make sure I used gate code even though the gate was broken and may not be closed.

Évaluation :

3

The lady who runs this location is wonderful. She is always working her tail off. Super nice and available.

Évaluation :

3

The female manager lacks people skills and often ignored customers. On several occasions the gate was blocked by large trucks The back wooden fence has several boards missing and lying on the ground. For the price I was paying I believe the grounds should have been better kept.

Évaluation :

4

Bien

Évaluation :

3

I would not recommend to anyone because of all the u haul trucks. I went several times and they were blocking parking, and entrance gates, 1 time I went and they had cones in front of the gate during business hours. If your going to close you need to let your renters know. Only dealt with employees 1 time to sign paperwork it was okay but he made me buy a lock from them when I had my own. Raised prices while I was there . I think prices are too high but I guess that's everywhere now...

Évaluation :

5

Using the online unit reservation was fast and easy. My unit was ready and waiting for me and I was moving my items into storage within the hour. The directions were clear and everything was as promised. I highly recommend this storage facility.

Évaluation :

5

The ladies here were very helpful and knowledgeable, not only in the business, but also in the area. Would highly recommend this facility!!

Évaluation :

2

The staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.

Évaluation :

5

The owner was extremely competent and kind. She had all the answers.

Évaluation :

5

This is the third time I've used them for short-term storage. I recommend them to others.

Évaluation :

5

Candi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!

Évaluation :

5

Thanks!!

Évaluation :

5

Good storage facility if i need again will definitely go back to them

Évaluation :

5

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Évaluation :

5

Thanks for the help outside in the ice storm.

Évaluation :

5

I got my first 30 days free, he was great with getting everything done for me.

Évaluation :

5

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

Évaluation :

5

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

Évaluation :

5

Great staff, thanks.

Évaluation :

5

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

Évaluation :

5

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

Évaluation :

2

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

Évaluation :

5

Richard and Candice are outstanding.

Évaluation :

5

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

Évaluation :

2

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn't get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn't see them. I backed into the hitch end of one, doing $2 500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

Évaluation :

5

Richard Smith was a great help

Évaluation :

2

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Évaluation :

1

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

Évaluation :

5

Candie was very busy and very polite. A pleasure.

Évaluation :

1

The lady in the store was very RUDE!

Évaluation :

3

Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Évaluation :

5

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

Évaluation :

2

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Évaluation :

2

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

Évaluation :

5

Very helpful, friendly staff.

Évaluation :

1

The manager is trash and extremely rude.

Évaluation :

5

Very clean! I kept my stuff in storage for over 1,5 years and no insects or rodents! Job well done! Thank you

Évaluation :

4

Staff was great, Facility clean and secure. Couldn't ask for more.

Évaluation :

5

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

Évaluation :

5

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I'll go to.

Évaluation :

4

Everyone I talked to was beyond nice and extremely helpful.

Évaluation :

5

The team was attentive, helpful and extremely knowledgeable.

Évaluation :

5

The management team went out of their way to assist me in my son's situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Évaluation :

5

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Évaluation :

4

Good experience

Évaluation :

5

The young lady that assisted me was very helpful and answered my questions expertly.

Évaluation :

5

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

Évaluation :

5

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

Évaluation :

5

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

Évaluation :

1

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

Évaluation :

5

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

Évaluation :

3

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

Évaluation :

5

Staff have always been friendly and helpful

Évaluation :

5

Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!

Évaluation :

5

Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.

Évaluation :

5

Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.

Évaluation :

5

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

Évaluation :

5

Great team

Évaluation :