Évaluations des clients U-Haul Moving & Storage of Broken Arrow
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Broken Arrow
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Taylor S. le
The employee working the front desk when i returned the truck was kind of rude
Randy A. le
The agent was great. Very helpful.
Jose C. le
Lower prices
Billy S. le
Rude uninviting, tires kept going flat
Thomas W. le
The online pick up and return was not very user friendly. The on-site employees were not helpful and just short of rude.
Michelle K. le
Very clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you
Scott J. le
Smile
Penny H. le
Awesome rental and customer service!! Most definitely would refer others!! Thank you!
Glenn H. le
computer was not accepting information, it took 3 attempts for agent to input. He was kind enough, polite and apologetic. Price was 3 dollars more than he quoted me at the counter but the delay had put me behind schedule so had to leave.
Michael M. le
Fantastic folks and super nice
Jimmy S. le
The trailer had unrepaired (but known and marked) damage that affected the folding fender in the auto transport from opening and closing. This needs to be fixed, addressed.
Juan M. le
Prices advertised are misleading, staff is rude
Blake C. le
Super slow pickup process. Dude was taking his sweet time with 3 people in line. I’ve picked up equipment in half the time at other Uhaul locations. I’ll use a different location next time.
Adam Z. le
False charges added to the bill for no reason. I deal with uhauls all the time giving tens of thousands of dollars every year to U-Haul. This location has bad management that likes to upcharge it's customers for no reason. What the heck is a "after hours charge" ? Never once have I ever seen that at any other location and I will be disputing the charge. You will not get it.
Stephanie S. le
My mother-in-law picked the truck up for us as we wouldn't make it there in time and when she was picking it up, we had $56 insurance somehow added to the total when i didn't choose any insurance in the reservation. She told them specifically not to add anything that we didn't already have in our reservation and they added it anyway.
Nick S. le
Customer rep was rude on arrival, was sitting in parking lot (not blocking any access ways or gates) opening U-haul app to return truck mobile app. Was unaware there was anyone there. Customer rep walked out and started flailing her arms pointing at one of numerous signs saying truck return. So I moved the truck 8 feet to the Truck return sign. I hatefully stated I was trying to check the truck in on my app and was unaware she was there. She pointed to the open sign inside the store and stated she was a corporate store and was open until 7pm. Was completely flabbergasted that someone representing such a solid company would present themselves that way. Her nametag said “owner” so I’m sure she could act as she pleases. L&S Auto from the dispatch site this morning was outstanding, they called last night to made sure I had everything I needed, then even called to check on me today while we had the truck.
Stephan A. le
Very friendly and helpful staff.
Shelia C. le
Staff was great, Facility clean and secure. Couldn't ask for more.
GARY H. le
Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...
linda m. le
Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.
Casey W. le
Everyone I talked to was beyond nice and extremely helpful.
Ronnie E. le
The team was attentive, helpful and extremely knowledgeable.
Delores B. le
The management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey
Mary M. le
I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.
Robert B. le
Good experience
arelia p. le
The young lady that assisted me was very helpful and answered my questions expertly.
Aaron B. le
U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.
marinna m. le
The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.
jason b. le
This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.
angie a. le
This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!
paula b. le
Was very happy with security on the property. Liked the choice available of different services and sizes of unita
Steeley U. le
I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.
David L. le
Staff have always been friendly and helpful
Suzanne S. le
Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!
Carl M. le
Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.
Elena S. le
Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.
Tim b. le
U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H
richard w. le
Great team
judy c. le
Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell
Matthew R. le
I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.
CHELSEA A. le
Thank you!
RONALD P. le
Very fast and friendly
Joshua M. le
This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.
STAN P. le
Great people
Susan G. le
I have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.
NANCY C. le
I enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey
jered s. le
Very helpful in all my moving needs. The price was just right, too.
SHIRLEY H. le
Nice facility and staff
JORDAN P. le
I was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!
Caroline H. le
The folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.
DANIEL B. le
I came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much
ALAN E. le
great location and value within Broken Arrow. Recomend!