Customer Reviews for U-Haul Moving & Storage of Broken Arrow

Évaluation :

4

There was a person on site because it was an after hours return but felt like I was an inconvenience to the individual

Évaluation :

5

Great customer service. Really nice people.

Évaluation :

2

The staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.

Évaluation :

4

I had a great experience. The only thing that was frustrating was that there was a bag of furniture cloth and a dolley zip tied to the wall of the truck and it was in the way when loading.

Évaluation :

2

The parking lot is ridiculously small. I hate to see grassy areas bulldozed under but maybe you could enlarge the parking lot??

Évaluation :

5

The owner was extremely competent and kind. She had all the answers.

Évaluation :

4

I have used uhaul twice this year and both times it was a great experience. The staff was helpful and the truck was in excellent condition. Very pleased.

Évaluation :

5

Excellent, quick service!

Évaluation :

5

This is the third time I've used them for short-term storage. I recommend them to others.

Évaluation :

4

Drop off only

Évaluation :

4

Drop off only

Évaluation :

2

The lady doing the transaction was very unfriendly and not pleasant to deal with. She acted like she didn't care if she had my business or not! After reading other reviews about this location I seen I was not the first person to deal with this. Not someone I would want working for me!

Évaluation :

5

More parking...

Évaluation :

3

They didn't have the appliance dolly for our reservation. We waited until the next day and they still didn't have it. They found one for me but wouldn't go get it so I had to go get it. So I had to get truck and blankets from this location and the dolly from another. Thankfully the other location had better customer service and transferred the dolly to my New Orleans location reservation so I wouldn't have to return stuff to two locations. Typically this location is better than this, so I would still recommend them based on PREVIOUS experience.

Évaluation :

5

Would definitely comeback to this location for any moving needs.

Évaluation :

5

Excellent experience and shoutout to the Manager at 101st/new Ireland broken arrow location, she was running EVERYWHERE, literally running, by herself keeping everyone happy. That girl deserves a raise and some help

Évaluation :

5

It was fine. Very busy time of the year.

Évaluation :

2

Staff was unfriendly and seemingly unhappy. First time renting and instructions were vague and I felt like a bother asking any questions or taking a moment to get my reservation set up.

Évaluation :

4

Anyone who needs the barcode for the location will NEVER find it on their own.

Évaluation :

3

Prices are too high.

Évaluation :

5

Would definitely recommend this store to anyone five stars

Évaluation :

5

Dealer was very helpful and recommended the right trailer for our needs. We couldn't have ask for better service and price. Thank you!!

Évaluation :

5

Candi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!

Évaluation :

4

My only problem was the lights didn't work properly and the attendant sent me on without fixing them. She was backed up with other customers and I understand. However, when I got home I took the wires and hand spliced them and the lights worked.

Évaluation :

4

I have used this location numerous times and never been disappointed. On-line check-in worked well.

Évaluation :

5

Thanks!!

Évaluation :

5

Thanks! Great Service.

Évaluation :

5

Can't remember the name of the guy who checked me out but he was excellent

Évaluation :

5

Good service

Évaluation :

3

The man at the desk was not friendly - seemed irritated to be helping me with my reservation. Also, when I returned the truck, they weren't going to check over the truck with me of verify anything about my experience or mileage. When I let them know I didn't use all of the predicted mileage and asked what the charge would be, they went over a return check with me. I've used Uhaul many times over the years and this was just an unusual experience. I've even used this particular location before, with no problems.

Évaluation :

5

In and out. Easy peasy. Just the way I like it.

Évaluation :

2

Poor customer service

Évaluation :

5

Candie always does an incredible job!!!

Évaluation :

5

Cleanest Uhaul facility and vehicle I have ever seen in my life. Very professional.

Évaluation :

2

One of the desk guys apparently has a background in theater because he kept using theatrical terms like audience left and stage right. I just needed to verify my truck rental and skip his theater schooling. Also he had a super bad personal odor that was gross. When I went back to pick the truck up the other gentleman waited on me and had the personality of Adolph Hitler. Very rude and short like I was supposed to know the routine like he did on the truck rental industry. The Broken Arrow neighbors Facebook page has mirrored this exact issue as well.

Évaluation :

5

The guys are pick up and drop off were very helpful and pleasant. Good Experience. Will rent again, more frequently

Évaluation :

1

This was an absolute nightmare! From the constant changes you kept making on my contract to the dishonest man who said he would bring us the appliance dolly and did not show up with it. Then, the storage unit I had secured was not only unavailable but they showed no record even though I had a reservation number and charged for it. I will never use U-Haul again and I will make sure to discourage anyone else. It's stressful enough moving but to have nobody available to help and an hour wait for customer service. To be out behind schedule because of your incompetence was disconcerting. When asked if this was typical service for U-Haul, the guy said, “unfortunately, yes.” Even your own workers don't have confidence in you. This won't be the last you hear from me. You may not have remembered my name before but you will when I'm finished! So disgusted!!!

Évaluation :

5

Great People to work with... thanks

Évaluation :

5

Nothing. Outstanding service.

Évaluation :

5

I used the 24/7 auto service for a cargo van. It was pretty easy and I would do it again.

Évaluation :

5

The lady was very respectful and helpful on everything and I appreciate everything and she had the truck and trailer ready to go before I got there I will highly recommend that location to everyone I know

Évaluation :

2

I went to return my trailer to this location and the staff acted like they didn't want me in their store. Both staff members seem very annoyed that all my reservation paperwork was done through email and they seemed extra 'put out' that they had to unhook and check the trailer. One staff member came out, unhooked the trailer and said "ok, you're done" and walked away. No other explanation was given. One person asked my last name but didn't ask for any other information, so I wasn't sure if my trailer was going to be properly returned or not. Because of that concern, I walked inside to ask for a receipt, when I did, someone yelled from a back room, "it's emailed to you". My concerns were not addressed. Fortunately, they did the right thing and I did receive an email several hours later that the trailer was returned. I am in Broken Arrow a lot and a frequent UHaul customer, but I will drive to a different city to return or rent anything from Uhaul before I ever set foot in that location again.

Évaluation :

2

I booked online and had a reservation but when I arrived was told the system was down nationwide, unfortunate but things happen. Made another reservation online a few days later. When I arrived I asked about reservation guarantee the manager was extremely rude and defensive and offered no help at all, stated I'd just have to call the 800 number because it wasn't her fault. The rental process was easy once system was working. Would rent again but never from that location.

Évaluation :

5

They were excellent.

Évaluation :

4

Manager was a little stressed. She was capable but lacked some people skills. She warmed up after a while but did not wear a mask and was generally pretty cold and not very friendly.

Évaluation :

5

Candie the manager is really super awesome. Job well done and friendly. Came back twice in a row with a transaction. Think that's like the 3rd total transaction at that store. 5 stars for me!

Évaluation :

5

Nothing my experience was great

Évaluation :

5

Make it Easter to call the location direct.

Évaluation :

3

Make it more clear regarding total expenses renting equipment from U Haul. My miles that I drove which was less 45 cost more than the rental. Almost double the rental fee. Very misleading should stress and made aware to the customer before rental that it is 79 cents a mile.

Évaluation :

5

Again, don't change anything. The return was quick and painless.

Évaluation :

5

Nothing at this point

Évaluation :

3

Had to wait to turn in vehicle; only one person working the front area. The lady noticed and told me just to leave the keys. I appreciated that and thanked her.

Évaluation :

5

Amazing service. Thank you very much!

Évaluation :

1

Your employee was rude, not helpful a real dick

Évaluation :

3

The lady I dealt with to pick up the trailer was amazing. However when I went to drop it off it wasn't the same experience. I was told to pull up to the gate to un hook it and when I did one of the works pulled through the gate with a trailer and was unhappy I was parked there for a minute. He pulled so close to the front of my car that he almost hit my car and being rude. I hurried into my car to more it and he pulled past me quick. I went inside to check it in because I was unsure what I needed to do since this was my first time renting. Had a wait awhile and the guy that was rude outside came in and asked what I needed. I told him I just needed to check in the trailer. He joked for a moment and I apologize for being In the way a little bit ago and he said you where good but if I would have been in hurry it would have been A different store. This definitely wasn't how I would have liked to been treated as a customer. Especially having to worry about my car almost getting hit by an employee.

Évaluation :

5

Candie is Awesome.

Évaluation :

5

great service, very safety minded in hooking up the trailer, trailer handled well.

Évaluation :

5

Maybe offer a quick operating review and walk around.

Évaluation :

3

Manager or the lady up front is about as rude as it gets. The older gentleman who checked me in when done was nice.

Évaluation :

3

Staff was very helpful and got us out of a jam last minute when our rental car fell thru. Only negative was there were two uhaul places closer that we could have returned to. Overall god experience

Évaluation :

5

Good storage facility if i need again will definitely go back to them

Évaluation :

5

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Évaluation :

5

Thanks for the help outside in the ice storm.

Évaluation :

5

I got my first 30 days free, he was great with getting everything done for me.

Évaluation :

5

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

Évaluation :

5

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

Évaluation :

5

Great staff, thanks.

Évaluation :

5

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

Évaluation :

5

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

Évaluation :

2

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

Évaluation :

5

Richard and Candice are outstanding.

Évaluation :

5

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

Évaluation :

2

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn't get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn't see them. I backed into the hitch end of one, doing 2 500 $of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

Évaluation :

5

Richard Smith was a great help

Évaluation :

2

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Évaluation :

1

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

Évaluation :

5

Candie was very busy and very polite. A pleasure.

Évaluation :

1

The lady in the store was very RUDE!

Évaluation :

3

Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Évaluation :

5

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

Évaluation :

2

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Évaluation :

2

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

Évaluation :

5

Very helpful, friendly staff.

Évaluation :

1

The manager is trash and extremely rude.

Évaluation :

5

Very clean! I kept my stuff in storage for over 1,5 years and no insects or rodents! Job well done! Thank you

Évaluation :

4

Staff was great, Facility clean and secure. Couldn't ask for more.

Évaluation :

5

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

Évaluation :

5

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I'll go to.

Évaluation :

4

Everyone I talked to was beyond nice and extremely helpful.

Évaluation :

5

The team was attentive, helpful and extremely knowledgeable.

Évaluation :

5

The management team went out of their way to assist me in my son's situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Évaluation :

5

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Évaluation :

4

Good experience

Évaluation :

5

The young lady that assisted me was very helpful and answered my questions expertly.

Évaluation :

5

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

Évaluation :

5

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

Évaluation :

5

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

Évaluation :

1

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

Évaluation :

5

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

Évaluation :

3

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

Évaluation :

5

Staff have always been friendly and helpful

Évaluation :

5

Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!

Évaluation :

5

Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.

Évaluation :

5

Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.

Évaluation :

5

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

Évaluation :

5

Great team

Évaluation :

5

Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell

Évaluation :

1

I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.

Évaluation :

5

Merci.

Évaluation :

5

Very fast and friendly

Évaluation :

5

This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.