Customer Reviews for U-Haul Moving & Storage of Broken Arrow

Évaluation :

2

Keep your credit card info on file. Also don't make me feel like it was a waste of my time to pre reserve

Évaluation :

3

Next time I need to store something I'll ship around for different rates.

Évaluation :

4

Small parking lot

Évaluation :

5

Gas gage kept not rising as we kept putting in fuel at 2 different gas stations to return 15 ft truck to half full mark. Need more car parking at site...only 2 spaces. Service was EXCELLENT! (Tyler)

Évaluation :

5

Wonderful experience when dropping off.

Évaluation :

1

Very rude employee not doing business with you guys anymore after I return my last truck

Évaluation :

1

Best costumer service,

Évaluation :

2

I reserved a moving truck in May/June for my move at the end of July because I had heard of the problems U Haul had supplying the needed trucks on short notice. I paid my mover an extra $150 as he waited at this location for them to provide a truck for him . A truck that should have been available when I was told it would be the day before. If he had not stayed and waited and instead had let them call when one came available it may have delayed my move by hours if not a day or two. I tried to prevent this from happening with an early reservation but to no avail! Very disappointing and costly!

Évaluation :

5

You guys did great!

Évaluation :

5

Web site is not very user friendly. The location humans were great both on the phone and in person. I will always set up rentals by phone with a live fluent English speaker.

Évaluation :

5

I had made a mistake returning to wrong place, but they were very kind and took the truck and made the return easy

Évaluation :

2

Communication and personality. I walked around the store for 5-10 min before figuring out how to check myself in anf then I was told after the truck was already checked out to me that I needed to move my car because the parking lot was so small I couldnt leave it there. So, there was time taken out of the time I paid for. The equipment I rented wasnt put in the truck, so I had to get a ride back across town to pick it up. When I brought the truck back, I was rudely reminded there was someone waiting (not true) and #2 I should've parked over by the sign... which was not placed where anyone would see it esp when pulling in the small lot driving a big truck. And, I reminded them when I was late returning the truck about the equipment issue when I returned the truck, and graciously was not charged for a 2nd day. Super frustrated about the entire experience.

Évaluation :

5

Keep the lady that was on site at this site. She is amazing.

Évaluation :

1

People were very rude and hateful. Wouldn't recommend this location

Évaluation :

5

Amazing staff kind very helpful knowledgeable

Évaluation :

5

I see that you all have went to online forms and have really improved the process (used to take a long time). Thank you for improving the process and your staff was kind and polite . I would recommend and use again.

Évaluation :

3

Price quoted online was way inaccurate compared to what we were actually charged. Definitely felt as if we were overcharged.

Évaluation :

1

Rude! I will never use this facility again. I would never recommend anyone either.

Évaluation :

5

I don't think there was anything I could do to make this experience better than what I received U-Haul on New Orleans very well professional courteous and accommodating

Évaluation :

3

I didn't interact with anyone because I dropped my truck off around 7:30p the night before I needed too. I was charged an after hours fee which I've never heard of where I'm from. I wish that I was told that when booking. I didn't need my truck all 5 days and I said that to the person I spoke with when booking. I dropped it off early and was still charged a fee. Don't offer a drop off box if you are charging guests a fee to drop it off early.

Évaluation :

5

Great deal , good people.

Évaluation :

2

Christopher wasn't friendly! I won't be back to this location.

Évaluation :

1

The general manager Candie Roberts was rude, dismissive, disdainful and not helpful AT ALL. I think she must hate her job. The afternoon clerk was just as bad. This store has a terrible reputation because of the general manager. If at all possible, I will absolutely avoid this store and advise others to do so as well.

Évaluation :

1

Online pickup didn't work. There was another truck parked behind mine & one of the men there was very rude

Évaluation :

3

Extremely busy and small lot made it difficult to navigate a 26ft van with trailer

Évaluation :

5

Not a thing

Évaluation :

5

Everything was great except the fender being damaged when I rented it

Évaluation :

3

They made us feel like we were a hassle

Évaluation :

2

My unit had no interior lighting that I'm aware of. When I got there to move out the staff was blocking the way in with a trailer load up. This has also happened before with other tenants. The facility parking lot and driveway is very small with little space and obstructions like parked trailers even though there is a whole unpaved grass area are on the property. Unit was also very expensive. I was referred to an equivalent facility at 10 % the price. Most of my experience interacting with the staff was pleasant.

Évaluation :

5

This is a really great location and the staff are really great!

Évaluation :

4

They did not have the truck ready on time but it was ready a few hours later and the tank was full which I prefer. The customer service was good.

Évaluation :

5

Professional and efficient. Pickup/drop off I was in and out quickly.

Évaluation :

5

Great customer service !

Évaluation :

2

Truck was clean and well prepared for rental, however the worker was beyond rude and unhelpful. She was very dismissive when asked for help with the online reservation, and very unpleasant to interact with.

Évaluation :

3

Make sure the reservation is correct and they have the right truck! Our truck was too small!

Évaluation :

5

No improvement necessary...

Évaluation :

3

While it was clean and well let, it was difficult to get in and out of with a travel trailer. U-Haul vehicles seem to frequently be in the way of the entrance / exit.

Évaluation :

5

There was a lot of trucks in the way, employee had to move trucks and trailers so I could get my truck out of the parking spot. Made the visit seem inconvenient for the employee. Otherwise the process of getting the truck in my phone was amazing and I felt it was a very simple process which eased the stress of moving!

Évaluation :

4

Be more customer friendly!

Évaluation :

1

Michelle was very short and hateful and then the owner was with someone when we returned it, and my husband and I were standing back talking while waiting and she said “here's your receipt “ and when we didn't realize she was talking to us, she rolled her eyes and made an ignorant face!!! Any location is better than these 2 bitches!!!

Évaluation :

1

The assistant who took the trailer in had an attitude and told us we were being charged for the safety chains as they had e few scuffs on them. Rude and unprofessional in customer service skills.

Évaluation :

3

Location has zero parking. No room for returns. Customer service was slow .

Évaluation :

3

Took over 40 minutes to return the trailer. The location was closed, customer service kept hanging up on us, they ended the chat I started without even replying. A horrible experience!!!!!!

Évaluation :

5

Location is perfect. Helpful folks.

Évaluation :

5

Very helpful & friendly. Love the room where we can bring our used boxes and other people can take them and reuse. Great way to recycle and be a green location. Great store.

Évaluation :

3

Not able to use the lock. The driveway up to the store does not allow much room for the larger trucks with the vans and trailers parked along the side.

Évaluation :

5

Personnel went out of their way to help me get the vehicle I needed and when I needed to extend my rental period, again went out of their way to accommodate my needs. I would highly recommend both U-Haul and this location to anyone looking to rent any type of equipment. They are AAA+ in by book.

Évaluation :

5

Richard is an excellent employee! Went the extra mile in serving us!

Évaluation :

1

The main lady who helped us with our reservation was very rude and unhelpful the entire experience with uhaul. Not sure her name but she has long dark blonde hair and glasses. She should not be in be in customer service at all.

Évaluation :

2

Asked for 6 blankets. When I did this a month ago they were just laid out in the bed ready for use. When I did it This time I was told I should have just broken the seal on the packaged ones on the side. I should have been told this before. I went to check in my vehicle online for the return. Tried 3x and it failed. Went inside and was told online return doesn't work if store is still open. Again, store/website should have better communication.

Évaluation :

1

Charged an extra day had to fight with them to remove it, it 30mins to check in equipment

Évaluation :

5

The passenger door had a loud rattle to it, which made us think the door was not closed properly, or the window was not rolled up all the way. We rechecked several times to make sure it was secure, but the noise continued while we were driving. Maybe the rubber door gasket? Or maybe the windshield was in early stages of coming unsealed? The truck performed as expected, but the noise in the passengers seat was worrisome.

Évaluation :

2

There was only 1 person to assist us. She was friendly, but she had difficulty sending the necessary information to our phones in order to complete the paperwork and to get an access code that was needed when the truck was returned. Additionally, when we discovered that out storage unit was too small. She stated that there was nothing she could do to help us as she did not have any larger units and she did not offer to return our money if we could not use the unit. When our son attempted to return the truck, the access code he had did not work and it took him almost a half-hour to get an access code that was accepted so he could get to the storage unit and return the truck.

Évaluation :

5

Lot guys work hard and do a great job.

Évaluation :

5

Great staff, and ownership! Got me taken care of fast, and was very helpful on the hookup of the trailer!

Évaluation :

1

The tire had a chunk ripped out, the door did not open properly, the staff was very rude. What can be done to fix it is fix the trucks and hire or train a proper staff.

Évaluation :

1

Yall are liars and thieves

Évaluation :

5

Replace cracked windshield in vehicle

Évaluation :

5

Let the customer know the return has to be done on site. I did not catch that or was aware of it and went back home to do the return and had to go back but by that time I had locked the truck and could not take the pics from inside the truck. Just needs to be pointed out that step is to be done on site before keys are dropped in the drop box.

Évaluation :

2

The woman manager of the facility was very rude to us we were there 12 years never had a problem till they hired her we went with not being able to get into our facility for six months due to them not fixing the problem I will never use that facility and I know a lot of people and my husband us too and we will never recommend this facility again

Évaluation :

3

We have only been storing with you for 3 days and that's not enough time to give you an below average or a excellent rating. Only Time will tell!

Évaluation :

5

I absolutely loved using this location! Super nice and helpful!! I couldn't be happier! I will definitely use them again and recommend them to everyone!! Thank you so much!!

Évaluation :

2

Security gate was broken the entire time storage was used. Access was terrible. Isle ways were blocked with excess u-haul trucks that made driving around very difficult.

Évaluation :

4

Aucun

Évaluation :

5

Thanks

Évaluation :

5

Everyone at U-Haul is so friendly and helpful

Évaluation :

1

Most of the time a truck was blocking access to my unit. The last day while loading and moving, an older man (gray hair, beards)who apparently works in the UHAUL shop was extremely rude and mean. He should not be dealing with customers. I will never recommend this place because of him.

Évaluation :

3

I was not told the gas tank was not full...! And this 158K mile old truck was the worst truck ride I have ever experienced... no suspension whatsoever! - even with a full load! I thought at times that some of the furniture in the back would break, the way this truck was bopping up and down! on the highway. Besides that, the truck had no USB iutlet for me to charge the phone. And then you charge me $250 for a ride that should have cost 40 plus milage! Not recommendable to anyone, actually. This is the second defective truck you rent me! Not a good record!

Évaluation :

2

The office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using

Évaluation :

4

S.O.

Évaluation :

4

The experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.

Évaluation :

1

When I reserved a unit and a truck online your site said no where that there is a $100 deposit if you pay cash for a truck, it wasn't in the email or on the confirmation page. Also your estimates for home sizes that will fit in your units is way off. A 5x10x10 will not fit a 2 bedroom home which is what it said online. Your staff did not even have me look at the unit before they had me pay for it. It is also way over priced. I went somewhere else and got a 10x20 unit for just a little more than the one you tried to rent me. I was very disappointed! Thought I would get everything done in one place I stead the day I'm moving I have to find a new storage unit and put more miles on the truck so uhaul cost me an extra $50 more because of all this.

Évaluation :

5

Very friendly & helpful

Évaluation :

5

my associate was awesome! Helpful and funny!

Évaluation :

4

Nice friendly helpful staff. Good facility.

Évaluation :

5

Most friendly clean and helpful. Would recommend to others without a doubt.

Évaluation :

5

Gate closing at 10:00 pm is not helpful.It should be extended.

Évaluation :

5

We left bacuase we bought a house and went from a ZERO car garage, to an eleven car garage! Otherwise we woudl still be there.

Évaluation :

2

My storage space was usually not accessible due to Uhaul trucks parked all over the entrance and in front of my unit. Several times orange cones were blocking the row my unit was on, and Uhaul trucks had to be moved by Me because the staff was rude and incompetent. I was never successful at talking to manager via phone call or email to this location about my moving out. I have received numerous letters about excessive late fees , even though I called corporate about my move out date and she was supposed to make note of it because I couldn't reach anyone local. I'm not paying any of those ridiculous fees due to the owner/ managers laziness and incompetence.

Évaluation :

1

The staff definitely needs attitude adjustment every single person that I came in contact portrayed themselves as I hated working there because their attitude showed it you asked a simple question you got half of the answer and the answer was extremely unprofessional and hateful like they did not want to answer any question very sad very sad the facility is wonderful a question was asked to the young lady which was a manager on duty she was extremely rude to me

Évaluation :

5

The General manager at this location was multi tasking upon pickup & drop off. I was shocked. She was moving trailers, showing & renting units while also answering the phone. Also, looked as if she was taking part in maintenance on vehicles as well. Amazing. This lady works hard for this company!! M

Évaluation :

5

They told the truth and that was all I asked.

Évaluation :

5

Loved the staff too bad I had to move!

Évaluation :

3

Found another storage facility much cheaper. Signed lease and canceled the next day. Didn't even move any boxes in. Was told to make sure I used gate code even though the gate was broken and may not be closed.

Évaluation :

3

The lady who runs this location is wonderful. She is always working her tail off. Super nice and available.

Évaluation :

3

The female manager lacks people skills and often ignored customers. On several occasions the gate was blocked by large trucks The back wooden fence has several boards missing and lying on the ground. For the price I was paying I believe the grounds should have been better kept.

Évaluation :

4

Bien

Évaluation :

3

I would not recommend to anyone because of all the u haul trucks. I went several times and they were blocking parking, and entrance gates, 1 time I went and they had cones in front of the gate during business hours. If your going to close you need to let your renters know. Only dealt with employees 1 time to sign paperwork it was okay but he made me buy a lock from them when I had my own. Raised prices while I was there . I think prices are too high but I guess that's everywhere now...

Évaluation :

5

Using the online unit reservation was fast and easy. My unit was ready and waiting for me and I was moving my items into storage within the hour. The directions were clear and everything was as promised. I highly recommend this storage facility.

Évaluation :

5

The ladies here were very helpful and knowledgeable, not only in the business, but also in the area. Would highly recommend this facility!!

Évaluation :

2

The staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.

Évaluation :

5

The owner was extremely competent and kind. She had all the answers.

Évaluation :

5

This is the third time I've used them for short-term storage. I recommend them to others.

Évaluation :

5

Candi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!

Évaluation :

5

Thanks!!

Évaluation :

5

Good storage facility if i need again will definitely go back to them

Évaluation :

5

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Évaluation :

5

Thanks for the help outside in the ice storm.

Évaluation :

5

I got my first 30 days free, he was great with getting everything done for me.

Évaluation :

5

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

Évaluation :

5

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

Évaluation :

5

Great staff, thanks.

Évaluation :

5

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

Évaluation :

5

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

Évaluation :

2

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

Évaluation :

5

Richard and Candice are outstanding.

Évaluation :

5

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

Évaluation :

2

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn't get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn't see them. I backed into the hitch end of one, doing $2 500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

Évaluation :

5

Richard Smith was a great help

Évaluation :

2

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Évaluation :

1

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

Évaluation :

5

Candie was very busy and very polite. A pleasure.

Évaluation :

1

The lady in the store was very RUDE!

Évaluation :

3

Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Évaluation :

5

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

Évaluation :

2

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Évaluation :

2

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

Évaluation :

5

Very helpful, friendly staff.

Évaluation :

1

The manager is trash and extremely rude.

Évaluation :

5

Very clean! I kept my stuff in storage for over 1,5 years and no insects or rodents! Job well done! Thank you

Évaluation :

4

Staff was great, Facility clean and secure. Couldn't ask for more.

Évaluation :

5

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

Évaluation :

5

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I'll go to.

Évaluation :

4

Everyone I talked to was beyond nice and extremely helpful.

Évaluation :

5

The team was attentive, helpful and extremely knowledgeable.

Évaluation :

5

The management team went out of their way to assist me in my son's situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Évaluation :

5

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Évaluation :

4

Good experience

Évaluation :

5

The young lady that assisted me was very helpful and answered my questions expertly.

Évaluation :

5

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

Évaluation :

5

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

Évaluation :

5

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

Évaluation :

1

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

Évaluation :

5

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

Évaluation :

3

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

Évaluation :