Customer Reviews for U-Haul Moving & Storage of Capitol Hill

12 350 évaluations

26 K St NE   Washington, DC 20002
(@ 1st Ne)

(202) 289-5480

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Easy drop off After hours keep drop a plus

Janice P. 
Évaluation :
4

Cell service is terrible in this part of DC, so I had to go into the store to use their WiFi. Is there any way to safely and securely extend the WiFi into the parking lot for the trucks? I had to keep going in and out of the store to do anything on my phone to access the online check-out system for the truck.

DAVIDBRANDON L. 
Évaluation :
3

I mentioned I am not sure how long it may take, a hour longer or shorter than scheduled end time. They said to not worry and just bring back when I am finished. Ended up charging me 240 $instead of the original amount of about 176 $. Frustrating to have to return to dispute a charge. Hire people that want to work maybe?

RAJESHPRAMOD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie D. 
Évaluation :
5

Continue to be have good courtesy and help beyond the nine dots excellence service!

Margaret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FRANCISCO G. 
Évaluation :
3

Charged double and now I've gotta take time out of my day to walk over and address the issues.

RAJESHPRAMOD P. 
Évaluation :
2

While the personnel did solve anyissues I had, they all had a terrible attitude and we're all unfriendly

ALANAHLISETTE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruslan M. 
Évaluation :
2

This is not necessarily a note for the location, but the mobile check in needs an overhaul. Extremely confusing, and the fact that it forces you to verify with someone outside of yourself while actively trying to check in makes absolutely no sense. We spent 40 min trying to check in and find our vehicle, only to have to receive help from the staff. Then, the truck we were assigned had a broken mirror, prohibiting us from being able to properly drive it.

CAROLYN D. 
Évaluation :
1

They charge me for an extra day even I was there by 800 am

CARLOS M. 
Évaluation :
3

The truck had problems.

Glorious B. 
Évaluation :
1

The rental experience was good and we were able to get our work done. What marred the experience was the customer service (wrong term for this person) rep who completed our order. Her attitude and disdain for the customer came through very loud and clear. She wore that attitude as a badge of contempt for the customer for no reason at all. She was arrogant, aggressive to the point where I had to make a remark to her about it. This individual has insecurity issues and compensates through aggression. She has no place working in a customer service position and U-Haul is not well served to have such people in such positions without proper remedial training.

RAYMOND D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
2

Was told to just drop the truck key in a return box without any confirmation or receipt of delivery. The mobile app to verify delivery did not work on my phone but the staff was not responsive when I asked to be sure that the return of my truck would be recorded. Why isn't there a way to return the keys to a person instead of having to use an app?

Helen V. 
Évaluation :
4

It was a bit unclear how to find the person to help me in the parking lot. Apart from that it was a good experience. The trucks themselves felt a bit old and badly maintained in terms of engine and performance etc but I guess it's not meant to be a BMW!

Randolph M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

You did well. Thank you.

DEBORAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan M. 
Évaluation :
3

I walked into the store to inquire about renting a cargo van or pickup and was told there were none available. Only to go outside and see several parked on the lot. So before checking another location, I decided to see if I could reserve one online for this same location and was able to do so quickly. Then while trying to complete the self pickup process online for the cargo van, the response time was longer than I would have liked. Then finally I was asked for contacts for verification. I gave 2 contacts and one wasn't contacted and the other received a phone call but when they answered no one responded. To then be told online verification couldn't be completed so to go into the same store where they just told me they didn't even have any vans to complete the rental. That was a frustrating experience.

LATRICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAWEED BELAL Y. 
Évaluation :
5

Excellent Service however it was an automated directed system and very quick instructions for those as a first rime user is intimidating and unfamiliar.

Deborah W. 
Évaluation :
2

Personal was rude, rushing the process, telling the instructions like machines, with a bad attitude, looks like they hate their jobs, It seems like they were doing us a favor, to me and the other costumer next to me.

CLAUDIO F. 
Évaluation :
1

The lady receptionist at the pick up location is very unhelpful to costumer and I feel like she was annoyed by any question that you will asked to her.

JUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff D. 
Évaluation :
3

Hice una reserva de un Van para recoger en el sitio con unas mantas que habia dichio en la reserva, no me las dieron yo asumi que estaban en el carro, cuando llegue al lugar donde tenia que recoger mis cosas y no tenia las mantas,tuve que devolverme al sitio a recoger las mantas y tampoco estaban en el pago que hice.

NURIA O. 
Évaluation :
4

Es los se

otto G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH D. 
Évaluation :
5

Everything was fine with me the staff was very friendly and helpful

Gary S. 
Évaluation :
3

Initial pick up experience was far superior to drop off. Woman at desk was more concerned with her phone then providing any help to customers. The guy at check in was pleasant and seemed to care about his job.

SHAUNE J. 
Évaluation :
2

The U-Haul location that I picked my truck up from stated that they offered 24/7 pickup. However, when I arrived for my reservation, the app stated that I would have to wait until the retail store would open to pick up my truck. Annoyed, I waited, and upon time to pick up my truck, I approached the employees in the pickup lot to get my keys. Not only did they tell me to bugger off into the retail store, but they were extremely rude about it. Upon talking to the employees inside the store, I was told to meet with the employees outside to get my keys (this was after waiting in a line for about 20 minutes behind 13ish other people who were in the same boat as me). Once I finally got the keys, I noticed that the truck was not fully fueled, and was told that I would have to return the truck full (not a chance I will be doing so given that the whole ordeal made my pickup two hours late. I will have my credit card company charge back if U-Haul decides to charge me for it.) Overall, I had an extremely negative experience, partly because my reservation was not handled for 24/7 pickup as requested, and partly because the employees at this location were extremely rude. I'm sorry, but it's literally your job to check our trucks to customers -- there's no need to get offensive for mistakes that are clearly that of your fellow team members/service location. 4/10 I would not recommend this U-Haul location.

Thomas A. 
Évaluation :
5

See you guys next year!!!!!

Lashurn S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
5

Great deal!

Christopher E. 
Évaluation :
5

The automated process was well designed.

ALFREDO R. 
Évaluation :
5

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Hernan A.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amine B. 
Évaluation :
5

The vehicle had a bit of an odor in it. But, otherwise, everything was great, and the staff were phenomenally helpful.

Francisco F. 
Évaluation :
2

The mobile app didn't work so it prolonged the process and made it more difficult. And my vehicle had a damaged mirror that made it dangerous to drive. Salesperson inside was very helpful though.

Andrew S. 
Évaluation :
5

Everything was great

KARLENE C. 
Évaluation :
4

Seemed to be understaffed. The service members seemed rushed and in a bad mood. Gave me all the info I needed but again it was rushed.

AMANDA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FEDERICO H. 
Évaluation :
1

This charge is UNACCEPTABLE and nearly DOUBLE THE ESTIMATED AMOUNT I WAS QUOTED. I decided to rent this truck with the assumption it would be cheaper to move the furniture myself rather than hire someone. It turns out the charge was MORE, AND I had to do the heavy lifting myself. Your fees are extremely misleading, which makes it impossible for the consumer to make well informed decisions. I have been using Uhaul for years and have never ran into any issues like this. Unless you're able to reduce some of these charges, I will never use your company again. Dr. Ryan Hinojosa

Ryan H. 
Évaluation :
3

Easy drop off and needed no further information from me.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZSAMINE H. 
Évaluation :
3

The personnel working inside the U Haul were awful. On their phone while I was standing there trying to figure out how to pick up my order. Taking about how they can't wait to leave work… The 2 men who accepted my truck when I returned it were wonderful, friendly, helpful, even smiled at me.

LINDEN C. 
Évaluation :
1

Provided feedback previously

CELESTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilian D. 
Évaluation :
4

Make sure the vehicle left has gasoline.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
1

Clean house. The attitude from the employees comes from the top.

Marvell H. 
Évaluation :
5

Bring me aboard by hiring me with your company at this location! I love working with a winning team! Customer service, work ethnics, respect and full consideration of the customer's needs and expectations was absolutely great!

Abdul M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tonya O. 
Évaluation :
5

I found the online self pick up a little challenging to use. The staff at this location were super helpful and patient with all my questions. The online drop-off was much easier to use, with the QR code to scan that walked you through the steps.

JANE BRODIE G. 
Évaluation :
1

I received little assistance and was initially overcharged for products I did not request

Arline C. 
Évaluation :
1

The personnel: 1. Gave me the wrong truck and kept me at the location for 45 min, this meant that my contract startart at 1230 but I wasn't able to leave the lot until 1:05pm because he gave me the wrong keys 2. He then yelled at me in the lot and screamed to his colleagues to not talk to me or help me and cancel my contract and I was very frightened 3. Charged me twice for two uhauls. I only got one uhaul from 1:05pm to 4:41 pm and you have charged me 153$

Gloria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

Great service. Friendly and uncomplicated.

Alexander P. 
Évaluation :
5

Very accommodating!

Matthew B. 
Évaluation :
3

Return even during regular hours could not be completed oe would not be completed by office personnel and I was referred to online site for completion of the return information. The office is not contiguous to the return site causing confusion. Subsequently personnel actually on the parking return site were much more helpful.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Javier S. 
Évaluation :
5

Thanks for a very easy and positive experience! It was my first time renting a U-Haul and I was impressed by how affordable and convenient it was. It was easy to book and there were lots of trucks available. When we went to get the truck, the personnel at our pickup location even let us switch to a different sized truck than what we originally ordered when we realized we wanted a smaller one. The add-ins, like a dolly and furniture pads, we're also very affordable. Will definitely rent again, thanks!

Emily G. 
Évaluation :
2

The mobile process was unclear and cumbersome. If you are renting the vehicle and putting a credit card, why is it necessary to have additional verifications? This is not clearly explained prior to selecting this method for renting so when one arrives to pick up the vehicle you need to scramble to meet this extra requirement for delayed returns. It is easier to rent from the store directly which should not be the case. I strongly suggest revising this and simply putting more security requirements on the credit card as you already do so for not filling up gas tanks or other damages, etc. It makes ZERO sense to burden renters with these last minute documentation and requirements if you ALREADY are putting extra charges on the card. You should require any of this additional information at the time of making the reservation if you select the mobile process as that's when someone can gather all the necessary information, NOT when they are at the parking lot and on a tight timeline to execute their move.

ANDRES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Massimo M. 
Évaluation :
3

It was unclear where exactly to drop off the van. All of the entry points into the U-haul location were blocked until I reached the last one. Their instructions were slightly different from U-haul's online instruction.

ROXANNE R. 
Évaluation :
4

The time I brought the truck back was not documented, so I was charged an extra day. I had to call twice to get it corrected, but the situation was completely avoidable.

Debbie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR P. 
Évaluation :
5

everything was smooth and easy

Jesse T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Everyone working was so helpful. They all made it so easy.

MEREDITHJOANNA Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MADELINEELISE F. 
Évaluation :
3

(1) Lend trucks that have some gas in them. My truck was on empty when I got it. (2) At the last minute when I got there, you would not approve me unless I had secondary proof of identity (passport or friend to vouch for me or etc.). Why didn't you ask for this before I got there? My passport was at home and my friends were sleeping.

Hae-Soo Stacy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE G. 
Évaluation :
5

Provide an area for customers to park their vehicle when they are using a uhaul vehicle.

GRACE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Page S. 
Évaluation :
5

The staff working at pickup and drop off were excellent. The truck came exactly as advertised and the process was super easy. Everything worked well and I was appreciative of the outstanding customer service. Merci.

Nathaniel Z. 
Évaluation :
2

I was supposed to return the Uhaul back to this location after hours. The entrance to return the truck was completely blocked, so I had to pull in the exit and park it there (it was also blocked. Don't block the entrances to drop off after hours rentals!!! Also no one from customer service would answer my calls asking if it was ok if I parked where I did. So I had to just hope that parking it there would be fine. Do better Uhaul.

JESSE D. 
Évaluation :
4

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Samantha P.  |  Premières impressions 
Évaluation :
4

Generally it was a customer-friendly process. I made a reservation, check-in was quick, the van was ready to go. The van met my needs as far as moving out of my apartment. The instructions to return the vehicle were straight-forward.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALVERTCELESTAN C G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ansley S. 
Évaluation :
3

I was charged 20 $to drop off. Online drop off wasn't functioning.

JOHAN I. 
Évaluation :
5

Great sraff!

Gene L. 
Évaluation :
4

The equipment was in good condition and ready and available when promised. The employees were not particularly helpful. My reservation was in order and ready but the family in the store with me had made a mistake with their reservation. While staff found them equipment elsewhere, they weren't nice about it.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B. 
Évaluation :
2

On your website, you suggest using online check in to speed up the process of getting the van. Your website was glitching and the check in process took 40 minutes! I only rented the van for 2 hours so I was very irritated that almost half that time was spent trying to get your website to work.

KAYLA M. 
Évaluation :
5

Service was great.

LESLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikaela S. 
Évaluation :
4

Shorter waits and better checkup on trucks to ensure everything is in working condition

AYKUT Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S. 
Évaluation :
4

The oil change light was on, the radio didn't work. I was charged for travel less than 10 miles, despite being told I would not be.

Heather F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trinity J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson B. 
Évaluation :
2

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Katherine W.  |  Premières impressions 
Évaluation :
3

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Martin A.  |  Expérience générale 
Évaluation :
3

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

miguel g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP P.  |  Premières impressions 
Évaluation :
5

Chris was very helpful! Cleaned my unit and answered all my questions!

Chayla D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherese M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashurn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshanee W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Online Move In 
Évaluation :
2

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rebecca C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Expérience générale 
Évaluation :
2

I have a code to get into the storage area after hours, but the code doesn't work after hours. It only works on the office door. That set me back a day.

Everette A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura B.  |  Premières impressions 
Évaluation :
5

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna G.  |  Premières impressions 
Évaluation :
5

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances W.  |  Premières impressions 
Évaluation :
4

Manager was great! Helpful and friendly

Kimnerly F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aarthy C.  |  Premières impressions 
Évaluation :
5

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Philip G.  |  Premières impressions 
Évaluation :
5

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel S.  |  Premières impressions 
Évaluation :
5

Very polite, professional, friendly and accommodating.

Elizabeth S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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