Customer Reviews for U-Haul Moving & Storage of Capitol Hill

12 176 évaluations

26 K St NE   Washington, DC 20002
(@ 1st Ne)

(202) 289-5480

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH D. 
Évaluation :
5

See you guys next year!!!!!

Lashurn S.  |  Expérience générale 
Évaluation :
5

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Hernan A.  |  Online Move In 
Évaluation :
3

Easy drop off and needed no further information from me.

SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
3

Return even during regular hours could not be completed oe would not be completed by office personnel and I was referred to online site for completion of the return information. The office is not contiguous to the return site causing confusion. Subsequently personnel actually on the parking return site were much more helpful.

JOHN B. 
Évaluation :
3

It was unclear where exactly to drop off the van. All of the entry points into the U-haul location were blocked until I reached the last one. Their instructions were slightly different from U-haul's online instruction.

ROXANNE R. 
Évaluation :
4

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Samantha P.  |  Premières impressions 
Évaluation :
3

I was charged 20 $to drop off. Online drop off wasn't functioning.

JOHAN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trinity J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne G. 
Évaluation :
3

No signs for key drop off.

SAMUEL RUSSELL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
2

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Katherine W.  |  Premières impressions 
Évaluation :
4

Yes, because it is convenient. No because it was crowded and the only person there was only semi-helpful

Nancy G. 
Évaluation :
3

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Martin A.  |  Expérience générale 
Évaluation :
3

I was on hold the day after returning the rental for over an hour just to check on the return of the truck and to ensure everything was in order. The person who answered the phone finally didn't help me at all but instead said she'd have to connect with customer service and placed me on hold AGAIN!!! I purposely called the exact location where we dropped the truck off after hours to speak with someone there and to be out on another hold without being asked was the absolute worst customer service EVER!!! Again, I will NOT use Uhaul again for future moves because customer service at the locations SUCKED!!! The only positive experience was when I was booking the truck initially and had the best customer service experience with each person I spoke to to reserve the truck and to pick it up a day early. Whoever they were I give them kudos for going out of their way to make this move possible and pleasant upon initial contact. Everyone else afterwards, with the extra long hold times and lack of customer service SUCKED!!!!!!!!!

HERMINA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
1

Service at the return location in DC was absolutely awful. The check in process was ridiculously slow and only after getting the manager was I able to check the equipment in.

Donald S. 
Évaluation :
3

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

miguel g.  |  Premières impressions 
Évaluation :
3

Location was very understaffed. Trucks everywhere. Traffic was blocked getting into the lot (by U-Haul trucks). LOTS of trucks idling with no one in them (very wasteful). We may have just been there at a busy time, but they had two people working. They needed four...

DAVID A. 
Évaluation :
4

Just keep up the good work

BERTINAANITA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Extremely easy drop off

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junius M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP P.  |  Premières impressions 
Évaluation :
3

Confusing! Came after hours and the entrance was blocked off with parked trucks. Also, no instructions on where the drop box for the keys was (it was on a building next door - someone else struggling to find it found it and showed me).

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISONB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
5

Chris was very helpful! Cleaned my unit and answered all my questions!

Chayla D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
2

The online check-in process is terrible, it took a half hour which for a 4 hour rental is a significant chunk of the time I'm paying for. And it's not "no contact" as advertised, I still had to go into the office and stand in line to talk to a person to get the keys. The truck had a "oil change required" warning covering the whole indicator archive of the dash, which tells me it's not well maintained and I couldn't get a photo of the odometer. Next time I need a truck in going to use the Hispanic guys who hang out in the Home Depot parking lot. Way easier. You lost yourself a future customer.

Arthur C. 
Évaluation :
5

The gentleman was very helpful very respectful and was willing to have thanks for the service

Pamala B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie A. 
Évaluation :
3

I used the mobile process. I was not aware that I had to have my contacts available at that moment for a call from you. I had to go back home to get my passport. My reservation cancelled in the meantime, I didn't know there was a uhaul counter. It was on a separate site than the trucks. Total cluster that could've been avoided if the verification could been made before arrival

WALTER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENOCK D. 
Évaluation :
5

The General Manager, Chris, was extremely Helpful! Chris and his team are by far the best U-Haul community in the area and a lot of the other facilities should take notes from this establishment. I would highly recommend his team to help serve whatever the needs of customers may be.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
4

They never gave me the dollies I paid for

Susana G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

Exceptional and professional customer service!

DON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita K. 
Évaluation :
5

Thanks so much for everything--really appreciated how helpful and accommodating everyone was!

Emerson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACI S. 
Évaluation :
1

Fire whoever was in charge May 31, 2021. He was a jerk. He was unhelpful to customers ahead of and behind me, as well as rude to me. He's unaware of how basic Uhaul systems work and is a pompous idiot. He delights in telling customers no and shutting them off mid-sentence with his own made-up non-Uhaul vocabulary, then treats the customers as stupid if they don't use his own made up jargon. Fire him before he costs you more money.

RONAN M. 
Évaluation :
4

The last two times I have gone to this UHaul location, the truck has had a significant leak in the roof with big puddles of water in the cargo area. Additionally, both times I have ordered equipment (dolly, furniture pads, etc.) and none of them were in the truck when I self picked up.

TIMOTHY M. 
Évaluation :
5

Staff was great.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lars H. 
Évaluation :
5

The trailer was dirty with gravel and cement. Otherwise all was great

Chris P. 
Évaluation :
2

Pick up process took way too long and had too many steps. Staff was unhelpful, rude and place didn't open on time

MARY H. 
Évaluation :
3

The people here were not particularly helpful or professional

Alexander B. 
Évaluation :
5

Swift and easy.

Bryant J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne C. 
Évaluation :
4

Make sure the rep reads the order before finishing the process. The utility dolly was missing from the Cargo Van. And the 2 other items I pre-purchased were not recognized, I had to remind the rep.

Paula H. 
Évaluation :
5

The truck return process after hours could be simplified via an app.

Shagun G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherese M.  |  Premières impressions 
Évaluation :
4

The cargo van I used was really old and didn't have electronic features that would have made it more efficient.

MONIQUE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah A.  |  Expérience générale 
Évaluation :
5

The mobile site check-in didn't work for my mobile phone. That's probably not really anything that the location can fix, I just wanted to let you know!

Kathryn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey G. 
Évaluation :
4

Check-in took over 30 minutes despite making a reservation.

AMANDA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
4

I stood in line for 35 minutes to pickup the keys to the truck.

Matt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
3

The truck smelled abhorrent— not sure if this is the norm but it was unbearable.

Millie B. 
Évaluation :
5

Excelente

ELMER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Ditch the clunky and arduous “contactless” system as it is very time-consuming and way less efficient than the excellent staff members.

Aaron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashurn S.  |  Premières impressions 
Évaluation :
5

I hope this comment gets reviewed. I called at 5:00 pm to extend our rental. The woman who answered was incredibly helpful and allowed us to extend even beyond the time we requested. I really appreciate that, and hope she gets credit for outstanding customer service. Merci.

Bruce B. 
Évaluation :
1

I rented a 5x9 open trailer, it was 37 $at first but than when returned it was 57 $don't know why it went up 20 $

Nicolas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshanee W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Z.  |  Online Move In 
Évaluation :
2

I had a reservation for 7am on Sunday, May 16th. The vehicle wasn't ready nor could I get a different vehicle. There were several other individuals unable to get there vehicles. The crew working the returns were generally unhelpful and didn't offer any guidance. After calling the U-Haul customer service line, they also were not able to help. I had to wait until the office opened at 9 (luckily the staff that was inside opened the office early at 8:30 that's why I'm giving 2 stars). We were then able to get the vehicle. I would like to file an official complaint with U-Haul about this location since I have also had previous issues with this location.

ELAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
3

I reserved a pick up truck on the phone to be picked up the next morning before the location opened. The representative was very helpful in guiding me but she set the reservation for 9am. Fortunately the GM happened to be on site and he authorized another representative George to revise my reservation. George was the only reason for any recommendation at all. He turned a potentially bad situation into a positive experience.

Jeff S. 
Évaluation :
5

The only issue was about a 10 minute wait inside to pick up the truck, lots of customers were there though so I think it was just a demand issue. Helpful and friendly personnel entirely, very smooth and easy drop off.

ASHER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Such a great experience from beginning to end. I did the automated process which was perfect but could not open the truck with the combo lock. The office staff was right there to help me out snd get me going. Turn in was a breeze as well.

JANELOGAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mongoljin B. 
Évaluation :
5

The site was very busy, but the staff was working extremely hard to get customers through.

Kirsten H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mehdi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S.  |  Online Move In 
Évaluation :
5

Very helpful and prompt staff

Jonas F. 
Évaluation :
5

Everything was great except I did not receive the dolly I requested; turns out I did not need it but that was a pain

Michael C. 
Évaluation :
4

checkin was in person and easy to pick up vehicle. Returning was a pain.

Phillip D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim C. 
Évaluation :
2

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rebecca C.  |  Expérience générale 
Évaluation :
5

Very warm, courteous and professional staff.

Manuel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
5

Cannot think of any.

Jon B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITCHELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon M. 
Évaluation :
5

I appreciate the Uhal team that help me. I have been sick and suffer so much. I am Firefighters Volunteer/ Medical reserve Corps and have been with respiratory issues. Took me 3 days to move. I was having short breathing and pain. I called the Uhal team 2 times to assist me and they were amazing. Thanks 🙏🏻 you so much.

JOAO PAULO L A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C.  |  Expérience générale 
Évaluation :
2

I have a code to get into the storage area after hours, but the code doesn't work after hours. It only works on the office door. That set me back a day.

Everette A.  |  Online Move In 
Évaluation :
5

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Clayton P.  |  Expérience générale 
Évaluation :
5

Thank you Chris and staff.

MONICA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kadijatu S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen R.  |  Premières impressions 
Évaluation :
1

Very rude and unhelpful.

Tazeem K.  |  Expérience générale 
Évaluation :
1

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Maliktra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura B.  |  Premières impressions 
Évaluation :
5

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna G.  |  Premières impressions 
Évaluation :
5

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances W.  |  Premières impressions 
Évaluation :
4

Manager was great! Helpful and friendly

Kimnerly F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aarthy C.  |  Premières impressions 
Évaluation :
5

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Clayton P.  |  Premières impressions 
Évaluation :
5

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Philip G.  |  Premières impressions 
Évaluation :
5

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel S.  |  Premières impressions 
Évaluation :
5

Very polite, professional, friendly and accommodating.

Elizabeth S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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