Customer Reviews for U-Haul Moving & Storage of Capitol Hill

12 479 évaluations

26 K St NE   Washington, DC 20002
(@ 1st Ne)

(202) 289-5480

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

YEVGEN O. 
Évaluation :
3

customer service could be improved meaning friendlier staff. I do not like the online process of taking pictures of ID and would prefer the staff to handle it. The process excludes people who don't have smartphones, what do they do if they need to rent from UHAUL?

KAITLYN M. 
Évaluation :
5

Fast, efficient, staff was helpful. Would have preferred to be able to rent in 30 minute increments

SANDRA M. 
Évaluation :
4

Keep doing what you are doing.

LOUIS B. 
Évaluation :
5

The check out guy was great. The self checkout didn't work and he sorted it out quickly. Appreciate!

Mark B. 
Évaluation :
1

Customer service was horrible. I was wrongfully charged for additional gas and an unexpected cleaning fee. Manager was texted by U-Haul customer service to call me immediately. I still have not heard from management.

Anthony S. 
Évaluation :
3

Over $300 for 1 day of service is a lot of money.

Alejandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M. 
Évaluation :
3

I was given a truck that was nearly empty on gas, even though i did not need to travel far, it was frustrating to need to fill up prior to the actual move.

CONSTANTINE S. 
Évaluation :
3

Did late night self drop - in the lot they need a sign pointing back to drop box 2 bldgs away - other than that all good

Brian B. 
Évaluation :
3

Truck needs new tires and the change oil light was on.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAMESH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek L. 
Évaluation :
5

Great help from the office on site!

STEVEN S. 
Évaluation :
3

It's very difficult to park on K street when you have to leave a personal vehicle when renting a truck for a few hours. uhaul should have some parking available.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINEBUENNIN P. 
Évaluation :
3

Could hardly pull off the street because of no room. Was told I would receive an email confirmation of my return and never got one.

Glen H. 
Évaluation :
2

It took over an hour to clear off all the snow on the truck. There were not tools available to clear off the snow and I was not prepared to do it that morning, as I wasn't made aware there wouldn't be items to facilitate snow removal at the location.

MILLIEELIZABETH C. 
Évaluation :
5

The location is large and clean, and the staff was very friendly and professional.

BRADLEY R. 
Évaluation :
3

I managed to lock the keys in the truck at a rest stop in the middle of the move, and Uhaul was able to dispatch someone to unlock the truck pretty quickly. Great experience overall!

Amanda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RADOVAN J. 
Évaluation :
5

I had an excellent experience here. I made a mistake and showed up to the location without my driver's license (I currently have a temporary DC paper license because I'm new to town). The person working there, who seemed like some kind of manager, helped me trouble-shoot and figure out what my friend and I could do to get a van rented that night (while also following all the rules, of course). He was calm, nice, helpful, and he gave me a lot of options, even though he appeared to be very busy with a lot of other customers. The van itself was in great shape. I would recommend this location to anyone. The after hours return process was straightforward and thorough.

ALEXANDER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAEQUAN W. 
Évaluation :
5

We were unable to return the vehicle at our original drop-off time. We tried but the roads were entirely unsafe to be on. When I called saying we would have to extend our rental, I thought there would have been a grace period considering there was no way anyone could be on the road and need the car, but I still had to pay for the full day.

Katherine O. 
Évaluation :
3

There needs to be a little more customer parking at the office area. There was a U-Haul truck partially blocking some of the space, but the truck should have been in the adjacent lot with the other trucks. And given that I was there shortly after opening, and I was the only customer inside, I suspect that the two cars parked in other customer spots were employee cars?

Peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna E. 
Évaluation :
5

The vehicle that I rented had a tail light out. A police officer notified me when I pulled over to fill gas.

Lauren R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer P. 
Évaluation :
2

My mileage was recorded improperly & has yet to be rectified. I uploaded a picture that shows this & no one is doing anything to credit me. I removed the safe move insurance online & was still charged. There was a large hole in the truck which was ok until it rained. My mattress & some upholstery got wet

Katherine C. 
Évaluation :
1

1. The instructions said Building A Floor 2. There is only one building, so this is misleading. In the elevator you have to press Floor 3, because you enter on #2. 2. The Unit #256 is not indicated anywhere. The sign at the entry door does not list this unit as accessible through the door. 3. The worst part is that the door does not stay open for one person to bring a loaded trolley in. Absolutely a nightmare. 4. When exiting, the gate opens into your vehicle without any warning. Had to rush to reverse, but the gate banged into my vehicle any way. Overall just a terrible experience. So, for all the automation, not worth it - poor design everywhere. Not thoughtful, clearly not caring of what someone who uses the facility goes through.

SUDHIR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah G. 
Évaluation :
5

Nice, new van

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah G. 
Évaluation :
3

Okay experience. The shift was broken in the first truck we were assigned. The second truck did not have any furniture pads.

KEONE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE H. 
Évaluation :
3

Gas level on contract agreement was more than what was actually in the vehicle. Vehicle also had low tire warning on when started vehicle. Reported to service rep and was very apologetic and agreed to take care of any issues with invoice. Overall very satisfied with this location and customer service was good.

JEREMY L. 
Évaluation :
5

The agent was terrific!

PETER K. 
Évaluation :
5

Everything was great. Mariba (sp) was very friendly and efficient during checkin.

DHRUV S. 
Évaluation :
1

Customer service is non existing at this location. I Would rather go to another, farther away location than to return here.

Victor M. 
Évaluation :
5

Nothing everything was great.

DIANE L. 
Évaluation :
5

I had to return the truck a little late and making the extension was a breeze. Thank you so much!

Karen B. 
Évaluation :
5

The K Street crew really take good care of their customers. I called they made sure to direct me the right way to do my one-way rental. I always use K Street and I plan to use them in the future

VANNESSA C. 
Évaluation :
5

Loyalty program

VUK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKLIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONOVAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAKEITHIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas M. 
Évaluation :
4

Drop off location was clearly marked. The app was glitchy and the website wasn't working so ultimately we needed to utilize the staff on hand to check in our vehicle, but it was a relatively seamless process.

Kathleen V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nadeem K. 
Évaluation :
4

Clearly marked entrance to store signs

WILL Y. 
Évaluation :
5

The truck wasn't parked in the space noted but we found it with ease. Wasn't an issue.

patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLINTON B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yernar A. 
Évaluation :
5

the truck i rented had slightly less than a quarter tank - this is inconvenient since the first thing i needed to do was put gas in the truck. Wayne was great by the way

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delorse M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAMIKA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osita i.  |  Premières impressions 
Évaluation :
5

The counter guy was friendly and cordial The check in on my phone was slow but gets the job done

JAY A. 
Évaluation :
4

It was a bit short-staffed the day I picked up, so I had to wait a while to get the truck, but the man who helped me (Rodney?) was very helpful and wanted to make things go as smoothly as possible for me - much appreciated!

Leah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHEED B. 
Évaluation :
5

More streamlined pickup of moving supplies. Almost forgot to get my packing paper and bed cover because they were tied to the pickup location, and not the customer, which changed a few days before pickup.

KENNETH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIQUEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHELTONWINSLOW H. 
Évaluation :
3

Check in Staff rude and not helpful. Overcharged for blankets. The staff at front desk do not care to do the job. The drop off staff are helpful.

marwan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEL C. 
Évaluation :
1

Was sent to multiple locations looking for a truck after having one booked. Ended up being late and having to pay fees

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Friendly and professional customer service

Osman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik C. 
Évaluation :
4

Staff was polite, helpful, well informed and friendly..the only real highlight of my pick up location

ASHLEY C. 
Évaluation :
1

This experience was honestly horrific. Words can't express the level of pure idiocracy involved. The men unhinged my trailer WHILE IT WAS STILL HOLDING MY VEHICLE AND I WAS INSIDE. I need an explanation or a refund. This was a terrible experience for me.

Alicia P. 
Évaluation :
3

The capital hill drop off experience was a disaster. The men proceeded to unhinge the tow trailer WHILE MY CAR WAS ON IT AND I WAS INSIDE OF IT. Honestly this was an outrage and as I was gliding backwards with no control, I thought it was the end. I will be contacting corporate if they don't contact me. Train your people before entrusting them to do their job. This was unacceptable.

Alicia P. 
Évaluation :
5

Excellent, competent and friendly staff.

Ibrahim A. 
Évaluation :
4

Gas was 1/8 lower than it was supposed to be. I tried to submit a photo in the form several times but kept getting error.

ALBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHASHAYAR K. 
Évaluation :
5

Very pleased.

GARY T. 
Évaluation :
3

Provide correct number of rented blankets

NATHANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guillem A. 
Évaluation :
5

Great service online, easy, simple, and efficient!

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER P. 
Évaluation :
4

I did mobile pick-up but when it came time to get my key, the wrong lock was on the lock box so the code didn't work. Fortunately it was during business hours so an employee was able to help me when he figured out the locks got swapped.

Aaron H. 
Évaluation :
1

Process unclear, e-pickup is a joke (in the end, after a 20 minutes process of authentication (20!!) you have to get your key in the shop), e-return (which I had to do because I arrived 15 minutes only (?!?) before closing) is a nightmare.

Antonin A. 
Évaluation :
3

I was improperly charged for fuel as the truck didn't have a full tank when I picked it up.

Robert B. 
Évaluation :
3

Check the truck for bugs because I came across bed bugs on furniture and inside truck after move!!!

DEMETRIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Great experience! Thank you.

PATRICIA T. 
Évaluation :
4

Double check to make sure all equipment ordered is either already in the vehicle or physically provided at time of check in. The 2 wheeler or hand truck was not provided and we forgot to ask about it before we departed. Unfortunately we assumed it was in the vehicle and did not double check. Other then that, the owner and staff were very friendly, helpful and thorough! The self checkout process worked out very smoothly. I will use Uhaul again for sure.

DOUGLAS N. 
Évaluation :
4

I was pleasantly surprised with the ease of renting a UHaul truck. The staff at this location were very friendly. The vehicle was clean and perfect for my small move. Merci

Susan R. 
Évaluation :
1

No parking in the location!!!! Terrible! old and bulky vehicles with no parking sensors! Difficult to drive!

Fausto L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Not much, helpful staff, van was in terrific shape and hours were perfect.

THOMAS H. 
Évaluation :
1

HORRIBLE! HORRIBLE! WHAT A NASTY, RUDE AND HORRIBLE PERSONAL, I WAS THREATEN BY YOUR NASTY EMPLOYEES - TWO OF THEN BOTH BY PHONE AND IN PERSON FOR NO REASON. I HAVE A VIDEO OF THE INCIDENT, THIS GUY IS JUST A HORRIBLE. I WOULD NEVER RENT FROM YOU AGAIN, EVER

Milagros R. 
Évaluation :
5

Really had a great experience using UHaul for the first time!

Mia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICH G. 
Évaluation :
4

Had rented a dolly as well, but wasn't made aware that I had to procure it separately from attendant.

Daniel S. 
Évaluation :
5

This doesn't have to do with the location but the return process. It didn't allow me to state any issues that occurred with lights on in the van. While driving the tire pressure light came on. Since I was driving less than 30 minutes and the recent temperature fluctuations I thought nothing of it. Wish it was a way I could notate it while returning equipment. Let the representative working know and he said he will take care of it. Very helpful there!

Desta J. 
Évaluation :
5

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Hernan A.  |  Online Move In 
Évaluation :
4

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Samantha P.  |  Premières impressions 
Évaluation :
3

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

miguel g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP P.  |  Premières impressions 
Évaluation :
2

I have a code to get into the storage area after hours, but the code doesn't work after hours. It only works on the office door. That set me back a day.

Everette A.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura B.  |  Premières impressions 
Évaluation :
5

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna G.  |  Premières impressions 
Évaluation :
5

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aarthy C.  |  Premières impressions 
Évaluation :
5

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Philip G.  |  Premières impressions 
Évaluation :
5

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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