Customer Reviews for U-Haul Moving & Storage of Casa Grande

Évaluation :

5

Very good service.

Évaluation :

3

I request to change the credit card which put to the bill but they can't do it. It's frustrating. I called UHal services twice and confirm that switch credit card is something they can do. But both pick up and drop off services deny my request.

Évaluation :

5

We had this unit for over a decade and never had any concerns!

Évaluation :

5

Fantastic customer service

Évaluation :

5

stored the 5th wheel rv for the summer. Had a great experience and will be going back next year.

Évaluation :

3

Under staffed for size of place

Évaluation :

5

Great job everyone

Évaluation :

5

I don't know of anything, maybe give Lucy a raise! She's awesome!

Évaluation :

5

The staff was most excellent and friendly!

Évaluation :

5

Nothing, both locations did everything they could to this a great experience. Your associates at both locations were courteous, efficient, and helpful. This trip was because we just lost my wife's mom, so it was trying time for us and your teams made things go smoother, thank you.

Évaluation :

5

It was noted more support staff and or shift coverage would greatly be beneficial for an overall timely experience. Only one person was working the front counter & yard right at opening including hooking up trailers. Even with said circumstances service was good & I could tell the employee put out her best efforts to get through it with a smile.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

One expects great equipment. It's excellent staff that makes the true difference, and this location has that difference. Knowledgeable, kind, and to the point. I don't think it gets much better. Thanks for making a stressful occassion less stressful.

Évaluation :

4

I was pleased with the initial I rented. I had it for a few years and never had any problems. The one thing that I highly disliked was the constant raising of prices. I understand the economy is not great and inflation is outrageous but don't punish your existing customers and continue to increase their rates. There could have been a "grandfathered" policy or something to prevent that from happening every year. I also stopped service 5-6 days after paying for the month and was not able to get any of my money back. That was not cool at all.

Évaluation :

5

Keep up the good work. The gentleman that checked me in was professional yet friendly and make the experience feel very comfortable and tailored to me. When returning the vehicle I was greeted by a young lady who immediately came from behind the counter to assist me by taking the keys and verifying my name and taking the keys to check the truck out. Process was fast.

Évaluation :

4

The guy there could have used some help. He was one-manning it. He expressed that he has to work with lame co-employees and their lame excuses. Poor work ethics. Truck got checked in promptly with no faults to the equipment. I extended respect to the equipment, as I always do, and it performed flawlessly for my thousand plus mile trip. U Haul will be one of my moving solutions.

Évaluation :

5

Thankyou

Évaluation :

5

Just need signs for exits.

Évaluation :

5

So very grateful for the present of the young lady empathy

Évaluation :

4

Inside windshield should be cleaned at a minimum.

Évaluation :

5

They were a massive help. Keep up the good work :D

Évaluation :

5

Lucy is Awesome

Évaluation :

5

Lucy is Awesome!

Évaluation :

5

.

Évaluation :

5

The staff at this location are friendly and knowledgeable. We stored our travel trailer here for two summers and never had any issues.

Évaluation :

4

I own a Dodge Ram 1500 that can tow over 7300 lbs. but your computer system would not let your employees to just let me use my truck to tow the vehicle trailer. I have used vehicle trailers before and towed vehicles. I believe this needs to be fixed. I had to rent a van and a vehicle trailer this is unacceptable.

Évaluation :

5

We would like to thank Lucy for accommodating a last minute request. She was fantastic and really eased our stress over an upcoming military move. She explained the process and educated us on some things we didn't know. I highly recommend if you are a military family and need to store your HHGs temporarily this is the place. It's nice knowing know that there are protections for service members regarding the auction of their items. I will pass all I've learned to friends and family. Thank you again Lucy.

Évaluation :

5

Lucy was great as well as the guys that helped me with my boxes, I do not recall their names. Friendly.

Évaluation :

5

Nothing. We arrived almost at closing and we were met outside by friendly staff and they took over from there.

Évaluation :

3

No one came out to assist me with my return. The sign says "stop here and wait inside the truck. Someone will be out to assist you " Never happened.

Évaluation :

2

I’m still waiting on my deposit never got my money back

Évaluation :

4

Good return

Évaluation :

5

Rien

Évaluation :

1

Crazy amount of added fee’s.

Évaluation :

5

Equipment was ready on arrival and worked as needed.

Évaluation :

5

Keep up the great work

Évaluation :

2

I dropped off my equipment in Casa Grande. Explained to the service member that the truck was malfunctioning. The engine light was coming on air conditioning was intermittent not working. No type of deduction or credit was even allowed for this type of problem. So here I am driving in 110° desert heat moving with intermittent air-conditioning not even working properly and she didn't even bother to offer any compensation. I can't believe some type of discount was not even allotted. Very poor customer service!

Évaluation :

5

Quick and easy

Évaluation :

5

Ramond was the nicest person. I broke down on I 10 helped me get a truck and tow dolly. Gold star to Raymond!

Évaluation :

1

I was told there was a 1/2 tank gas ,but was on empty, so I put my own and returned it with gas and didn't get prorated for my gas .

Évaluation :

5

Close and convenient

Évaluation :

5

Keep up the good work

Évaluation :

5

Space was the right size to hold what I had in my 5x8 trailer. Later I will rent a truck or trailer at the same place to move my goods to my new home.

Évaluation :

5

Rien

Évaluation :

5

Lucy has always been a great help!

Évaluation :

5

My Casa Grande Az location did not disappoint. Lucy, general manager, was fast and friendly, pickup truck clean and ready to go. It met my needs when I needed them most: Labor Day and the temp was 105F.

Évaluation :

5

I cuild not ask for a better experience. The staff was wonderful.

Évaluation :

2

Staff did not prepare for my arrival. I had chosen to pickup truck at the desk. They were very low energy about having a customer. They gave me the key and made me walk to get my truck. So my truck was not ready when I got there. When I got to my truck it was blocked in by other trucks. So this made for me to have to wait in the summer Arizona heat while the staff got my truck out. Probably a safety issue for some customers. Overall it was like staff were not able to run a simple uhaul service and should probably attend mandatory training or have weekly meetings with the general manager to go over how to run a uhaul location.

Évaluation :

5

Super efficient!

Évaluation :

5

Great, friendly, efficient service. Thanks.

Évaluation :

5

Great service, awesome customer service and was taken care of in a quick timely manner. No improvements needed. Keep up the good work

Évaluation :

4

Nothing. Everything was perfect.

Évaluation :

5

The covered parking was perfect!

Évaluation :

3

Well first the moms attic was nasty and after picking it up and driving 1800 miles with no cruise control let them know and asked if they help with the money and was told nope in person and on the phone call after the text message of changing our drop off location that was out of our way at least last time when we moved and used Penske and had issues with the truck they refunded some money back for the inconvenience will not recommend U-Haul to any of my friends or family I will tell them to use Penske even though they are taller trucks

Évaluation :

3

It all went well until the end when I paid for a month rent and only had access for 1 day. This sucks and needs to be fixed. Richar Kirby 520-442-5777

Évaluation :

4

The people at this uHaul location were nice enough although not as knowledgeable or friendly as Mike, the Roadside Assistance guy, was. Eventually we were able to go on with our 2 day trip with no other uHaul issues. We did have to switch uHaul's here at this location because the first one broke down. Not sure I would refer to this as the "drop off location". We ultimately dropped off the new uHaul in Lubbock, TX.

Évaluation :

5

Excellent service à la clientèle. Staff helped with trailer and was very patient.

Évaluation :

5

Keep it the same.

Évaluation :

5

The team was amazing!!!!!!

Évaluation :

5

J'ai été très impressionné. How clean the bathroom facilities were.

Évaluation :

5

Very helpful. Thank you

Évaluation :

5

The staff we a pleasure to work with, quick with answers 100 %. I will come back to this facility in the future.

Évaluation :

5

We was very pleased with the facility and its care takers, we plan on Storing our motor coach here again. Donnie and Sandy

Évaluation :

5

Lucy the manager was always friendly and professional. She worked very hard to accommodate my needs. And answer any rental and storage need.

Évaluation :

5

We have rented a covered space for our travel trailer for several years now at this Uhaul facility. When mourning doves decided to build a nest and raise a family over the back of our trailer, we quickly had an issue. I contacted Lucy Huerta about the mess the birds were making on our trailer. Within a couple of days, she reached out directly with possible solutions. We decided tomove to another covered site. We appreciated the quick resolution and excellent customer service from Lucy.

Évaluation :

5

Staff are very friendly and professional

Évaluation :

5

Lucy was quick at arranging storage space.

Évaluation :

5

Great place to store my motorhome with covered parking, 2 hours of power to keep my batteries charged, propane fill on site and a dump station on site.

Évaluation :

5

I stored our motor home at Casa Grande U-Haul for years.. Lucy and her staff have always been easy to work with and helpful. I have recommended U-Haul and will continue to do so.

Évaluation :

5

From start to finish was a great experience! Nice staff!! Friendly and knowledgeable.

Évaluation :

5

Friendly employees, facilities well kept.

Évaluation :

4

Easy in and out with motorhome.

Évaluation :

5

Everything was great. Lucy was extremely helpful, friendly, and professional. I would certainly recommend U-Haul to others. Merci.

Évaluation :

5

We store our RV for multiple years. Each year we came back after a summer storage we were so pleased with the condition of the RV. No sun wear, no bug, or vermin and very minimal dust. Reservation and billing service was also excellant.

Évaluation :

5

Always has been a please!

Évaluation :

5

I will always enjoy U-Haul service

Évaluation :

4

The late fees are crazy

Évaluation :

5

I've always had a very good experience at all locations. I can't remember her name, but your morning staff are incredible friendly. I wish I could remember her name. Their young girl keeps her word. She deserves a raise. Merci.

Évaluation :

3

I have been a very loyal customer for over 12 Years of which the first 9 were great. The facility is just fine with some Black windows spiders. Welcome to the desert. Lucy came as a new manager and that's when I started having trouble getting ahold of her, on hold for huge waits to find out she put me on hold then went to fill people's propane. My Grandfather clause somehow ended and then payment was required 20 months in advance. In January this year they wanted me to pay for next year even though I was paid up to October of 2024. From that day on I decided not to further help there company as they would not listen to what I thought would be an easy fix. Sorry it ended this way after so much loyalty, I guess the customer doesn't really matter to them.

Évaluation :

5

This is an excellent, clean facility with friendly and helpful employees.

Évaluation :

5

I have had both an RV stored at U-Haul as well as a storage unit . I have been very impressed with the staff at this facility. The facility is very clean and secure. I would very much recommend this facility for your storage needs.

Évaluation :

5

Thanks Lucy and staff! Very satisfied!!

Évaluation :

5

Have used the facility for many years and recently needed additional storage unit. Have always received excellent assistance from staff at this site. Current staff very professional and helpful in meeting my needs.

Évaluation :

5

Great experience.

Évaluation :

2

I reserved everything online, uploaded my picture and ID because I needed to pick up the truck before UHaul opened. Arrived at 8 am, got on the app to get my access codes for the keys to the truck. It required me to upload all my info, pictures, CC info and such again and reception wasn't great. Fortunately, the employee was there early cleaning and was able to assist me. When we returned with the truck to unload the items into our storage unit, the gate was up. I didn't realize that I would still need to enter my code for an open gate so access was denied to get into the building. I had to walk back and enter my code. Another customer was the one that told me why it wasn't working. It's also very inconvenient to have to keep punching in the door code to the building when youre carrying furniture. When it was time to return the truck, we had to wait a while because only one employee was working. He was having to handle propane refills, truck checkin and return, storage unit questions-everything. To top it off, the receipt left in my storage unit had prices listed on it and the price for the 10x5 unit we rented was listed as $84,95 but online I had to pay $94.95.

Évaluation :

5

I love casa Grande

Évaluation :

5

RV sites include 30 amp electric

Évaluation :

5

Don't like the rate hike after only being there 2 or 3 months. Tried to get a smaller unit but was told nothing was available

Évaluation :

4

Had very good service, even considering there was only one staff member available to look after all of the various business items. We have booked and yet to move our RV in.

Évaluation :

5

The only problem was they must have never had the power on for any time like they said they were going to. They turned the power on for 10 minutes and my jacks started to work. A little upset about that , I just hope my batteries are not screwed.

Évaluation :

3

instructions were slim as to how to get in and out of the gates

Évaluation :

5

Nice and clean facilities

Évaluation :

5

Helpful staff. They went above & beyond to assist.

Évaluation :

1

My storage unit had a leak and ruined all my furniture, and also had mice!

Évaluation :

4

This would rate as an excellent facility if all the outdoor RV storage streets and areas were paved.

Évaluation :

5

First time I used a storage facility. Very good communication hours access and the app works very well. Merci.

Évaluation :

5

We have used this location over the last 5 years. We have had an RV site and storage spaces. We have had outstanding customer service from the management and staff, over the phone and in person. I would recommend this UHAUL site,,, and would use this location again if needed. We loved out of State, or we would still be using this location.

Évaluation :

5

The facility is super clean. When we removed our goods from the storage locker there was no dust. Thank you for an excellent customer experience.

Évaluation :

5

Exceptional service, secure and safe facilities. Merci.

Évaluation :

5

enjoyed working with Lucy! She does an excellent job!!!!

Évaluation :

4

Sometimes there was long waits in the office

Évaluation :

4

Bien

Évaluation :

5

Friendliest staff I’ve ever met

Évaluation :

5

We have had this climate control storage unit for many years there. Lucy and staff do a wonderful job of taking care of the entire property and customers. Thanks everyone!

Évaluation :

5

easy and helpful attendant.

Évaluation :

4

Lucy was very helpful!

Évaluation :

5

Everyone was helpful and friendly. The facility was clean and very nice.

Évaluation :

4

Security need improvement.

Évaluation :

5

Sonoris helped me with my rv storage space. He was friendly, professional and helpful. Thank you for your help.

Évaluation :

4

Took 45 minutes to get someone to wait on me

Évaluation :

5

Fast service and very nice!

Évaluation :

5

I don't want to rent a storage unit anywhere else! Staff is helpful and friendly. Storage area is always clean.

Évaluation :

5

Lucy was excellent Great employee