Évaluations des clients U-Haul Moving & Storage of Castle Hills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Castle Hills

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

QUINTIN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Gregg F. | Expérience générale |
Évaluation :

A very helpful staff!

GREGG F.
Évaluation :

Great staff!

Gregg F.
Évaluation :

Great staff!

Wayne C.
Évaluation :

Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.

JUDY P.
Évaluation :

My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finish

Tristan G.
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The light duty dolly was not in the vehicle but luckily they refunded me my $7.00 once I informed them of the issue. Great customer service throughout the process

charles W.
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Le client n'a pas laissé de commentaire.

SAKEENAH R.
Évaluation :

Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood 💃🏾THANKS 🌞

Johnny R.
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Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!

Kathleen F.
Évaluation :

This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.

Denise R.
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Nothing, the service was amazing, very friendly and helpful staff.

RAFAEL D.
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Le client n'a pas laissé de commentaire.

David A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Roshid A.
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The lady was super helpful!

MAULUDDIN R.
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Excellent service

Elda S.
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Le client n'a pas laissé de commentaire.

Lucille D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Linda S. | Expérience générale |
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Staff very friendly and helpful.

Yan C C.
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Le client n'a pas laissé de commentaire.

JOANNA L.
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The guy who checked me out parked the truck where it was tricky to get it out. He also did not have me check it out for previous damage. I have used uhaul before and they were much more informative.

Nora M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ARNOLDO S.
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Le client n'a pas laissé de commentaire.

guadalupe S.
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Le client n'a pas laissé de commentaire.

Ralph P.
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Le client n'a pas laissé de commentaire.

Aurora D. | Premières impressions |
Évaluation :

Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!

Andrea D.
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Le client n'a pas laissé de commentaire.

chantel m. | Expérience générale |
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Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!

ANTHONY S.
Évaluation :

Huge Storage Location. Great people working there.

Teresa K. | Expérience générale |
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Maggie went above and beyond to help me!

Linda S. | Premières impressions |
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Fast friendly service, informative and very clean facility.

EDUARDO M.
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Le client n'a pas laissé de commentaire.

HALEY V.
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Le client n'a pas laissé de commentaire.

Edgardo C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Milad K.
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Le client n'a pas laissé de commentaire.

ANDRIA H.
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Le client n'a pas laissé de commentaire.

Lonnie D.
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It felt like I was under pressure using the truck. I got a smaller u-haul that's all they had available then I was rushed 1 hr before my time to bring the truck back. They were trying to rent it out again. The lady that helped me was terrible. I have been renting U-Haul all across the country this has been 1 of the worst

Marquis H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Olivia G.
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Le client n'a pas laissé de commentaire.

Mark H.
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Our only complaint was lack of parking when picking up the truck. If you are aware of that you are good.

Oscar V. | Expérience générale |
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The staff is great and very helpful.

Gilbert S.
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Le client n'a pas laissé de commentaire.

Samantha A.
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Great customer service!

Carolyn Z. | Expérience générale |
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The office manager was fantastic! I would definitely recommend this location!

Vendetta L.
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Le client n'a pas laissé de commentaire.

Carlos L.
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Le client n'a pas laissé de commentaire.

Clay P.
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Van was ready when we arrived and the manager was very friendly. No negative issues.

CARL T.
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Le client n'a pas laissé de commentaire.

CECILIA B.
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Le client n'a pas laissé de commentaire.

Patrick M.
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Le client n'a pas laissé de commentaire.

Toni W. | Expérience générale |
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Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!

JESSE T. | Expérience générale |
Évaluation :

Vuestras cifras son pocas altas.

Patrick W.
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Le client n'a pas laissé de commentaire.

Vendeta L.
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Le client n'a pas laissé de commentaire.

Jenna J.
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Absolutely nothing. The entire experience start to finish was easy and pleasant!

Armando V.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Deborah B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Benito V.
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Le client n'a pas laissé de commentaire.

Kaitlin D.
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The employee was not wearing a face mask when he approached the truck I rented. The parking spot that the 10ft truck was parked in a 4 car parking lot with a car parked directly behind me. My husband had to get out and direct me backing out just to leave the facility. Would not recommend it - especially if the truck you're renting is parked in front of the gated entrance in such a small parking lot.

rebecca b. | Expérience générale |
Évaluation :

While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It’s not a safe place and they wouldn’t even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.

Justin G.
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Le client n'a pas laissé de commentaire.

Bobby B.
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Great Customer Service, very helpful and friendly.

Marcia B.
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Easy, seamless process to rent and return. Will rent again. Much more economical than renting a vehicle from Home Depot. Thank you!

Donald D.
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Le client n'a pas laissé de commentaire.

Lori M.
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Alanna was very helpful, knowledgeable and very friendly.

CAROLYN B.
Évaluation :

Alana was outstanding.....she helped me very very much

EDUARDO C.
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Le client n'a pas laissé de commentaire.

Gloria Z.
Évaluation :

Extremely helpful and patient great service

John S. | Premières impressions |
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The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2.5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.

CHUN HOW S.
Évaluation :

The first woman to greet me was very friendly and helpful (I dont know her name). The other staff were merely adequate, smiles must cost money, and I'm too cheap for that.

David R.
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Le client n'a pas laissé de commentaire.

Deborah B.
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Le client n'a pas laissé de commentaire.

Anthony M.
Évaluation :

The dolly in the truck for impulse renting gets in the way, as does the bag of moving bags. Please give an option to remove them.

Dorothy D.
Évaluation :

Le client n'a pas laissé de commentaire.

Austin L.
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Le client n'a pas laissé de commentaire.

Dennis V.
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Storage is fine but not conducive for trailer returns

Marechia F.
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Le client n'a pas laissé de commentaire.

Donny C.
Évaluation :

Very friendly attendant and excellent vehicle

Mary P.
Évaluation :

The UHaul Rep was very friendly and helpful. She made my experience a great one and I really appreciate those qualities

Arturo R.
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Nothing, this location is awesome!!!!!!

Garry R.
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Le client n'a pas laissé de commentaire.

Joe A.
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Le client n'a pas laissé de commentaire.

Vicki S.
Évaluation :

I like this one better than any other I have been to in the past.

Richard A.
Évaluation :

Great customer service!!!

lee l. | Premières impressions |
Évaluation :

great staff

Misti F.
Évaluation :

Communication was severely lacking between employees and ...there was confusion between which van was rented by whom and I feel I was overcharged. They asked that I agree to a rental schedule that wss about 7 hours when I paid for an entire day. This caused my whole day to run on limited time, resulting in me selling some things I couldn't move on my own at $70 less than I would have gotten had I been able to wait for my muscle to arrive. Not happy. Not at all.

Carolyn B. | Premières impressions |
Évaluation :

Alana was OUTSTANDING HELP!!!!!

Joseph I. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

cortez J.
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Le client n'a pas laissé de commentaire.

Joseph I.
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Le client n'a pas laissé de commentaire.

Raul R.
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Le client n'a pas laissé de commentaire.

Elvira J.
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Le client n'a pas laissé de commentaire.

Leticia G. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ramona R. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ramona R.
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Le client n'a pas laissé de commentaire.

Michelle P.
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Le client n'a pas laissé de commentaire.

Henry B.
Évaluation :

Fast and very helpful.

Marivel G.
Évaluation :

Customer service is great! The property is very well maintained. However the trucks are worn down and should be replaced or at least fixed! The alignment was off and there was a pretty big crack/hole on the speedometer gauge cover. Other then that the location and staff are great and also took COVID-19 seriously by completely sanitizing the trucks inside and out. THANK YOU!!!

paul p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

REBECCA H.
Évaluation :

Excellent

Wilford J.
Évaluation :

Le client n'a pas laissé de commentaire.

alex B.
Évaluation :

Nothing, the office was clean, the employees were helpful and extremely nice.

William P.
Évaluation :

Le client n'a pas laissé de commentaire.

Cameron L.
Évaluation :

Guy seemed very very tired and distracted. Felt like an inconvenience to him.

James Q.
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Le client n'a pas laissé de commentaire.

Hector S.
Évaluation :

Great service. Friendly and courteous.

Randy V. | Expérience générale |
Évaluation :

The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.

Hector S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ivette O.
Évaluation :

I will never use UHAUL ever again. I am so disappointed and appalled by the horrible customer service and the grossly inaccurate mileage record. The truck was used less than 50 miles, covered by insurance which, as stated on your website, covers up to 4 gallons of gas, so the gas charge was fraudulent as well as the mileage. I requested proof of the mileage BEFORE I was rented the vehicle, for the previous customers mileage. There were numerous setbacks at the location, the ladies had several system issues and ended up having to give us free boxes cause they couldn't figure out how to add it to the charge. And now you're telling me that someone who couldn't figure out how to add moving boxes to the sale is charging me hundreds of dollars for miles that we're not driven, and you're not providing me of any proof other than a contract that could be and is in fact entirely inaccurate. Where does the insurance come into to play in this situation?

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

Corinne C.
Évaluation :

Le client n'a pas laissé de commentaire.

tammy Y.
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Le client n'a pas laissé de commentaire.

Cynthia H.
Évaluation :

Customer service was wonderful. Availability of equipment was exceptional. The location was difficult to navigate because of the gated area for the storage facility and parking was practically non-existent.

Julio M.
Évaluation :

The phone wait was horrible. I picked up my van mobile method and was disappointed in the long wait to get help. Not sure if I'd rent again.

Jimmy P.
Évaluation :

Love this location

Waleed A.
Évaluation :

Le client n'a pas laissé de commentaire.

Mario V. | Expérience générale |
Évaluation :

But the regular employees great customer service friendly the manager not so much very rude

Ky C.
Évaluation :

Le client n'a pas laissé de commentaire.

John C.
Évaluation :

I was charged for an extra day with coverage even though I returned the uhaul on time. Website didn't work properly for digital return. Customer service ensured that I wouldn't be charged, but this was not the case.

Sergio V.
Évaluation :

I didn't know that the insurance was something you get charged for daily. I needed to use the uhaul for a few extra hours and got charged the insurance fee twice. I feel like that should be a one time fee for the length of time you have the vehicle. Also I'm pretty sure uhaul has the best coverage for all their vehicles so why do you have to pay for insurance or risk driving without it. For how much I paid I'm just gonna hire movers for my big stuff and make multiple trips with my own vehicle next time.

REZA M.
Évaluation :

They just came late because of car issue. Other than that very good overall.

Carol H.
Évaluation :

The young man who checks me in and out is amazing. He is always so nice!

Maria C. | Expérience générale |
Évaluation :

This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.

Marechia F. | Expérience générale |
Évaluation :

Awesome service and friendly employees

Marechia F.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT M. | Expérience générale |
Évaluation :

Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. Thanks

Dutch A. | Premières impressions |
Évaluation :

I have several units and the office staff has always been helpful and friendly

Carl R.
Évaluation :

Nothing! Staff is amazing, service is amazing! Manager is amazing! I rent an office space from this location. Not one issue! I recommended this place to a business owner I know, he is now renting an office from here! The only thing I would like to suggest is. If you have a customer that rents an office from you and like me, needs more space. I think a discount on storages would be great! I just rented a 10x30 and wish I could have gotten a discounted price on that since I rent an office suite from you. Just my 2 cents... Thank you!!!

Isabel A. | Premières impressions |
Évaluation :

Quick convenient and friendly

Misden G. | Expérience générale |
Évaluation :

I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!

GERONIMO F. | Expérience générale |
Évaluation :

Thank You

William P. | Expérience générale |
Évaluation :

Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.

alfahad a. | Expérience générale |
Évaluation :

U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.

Richard M. | Expérience générale |
Évaluation :

The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.

Demetrius M. | Expérience générale |
Évaluation :

Great service - professional and helpful. Thanks!

Tyrone T. | Expérience générale |
Évaluation :

Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.

Frank L. | Premières impressions |
Évaluation :

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

UBALDO H. | Premières impressions |
Évaluation :

Danny is great! Perfect customer service and went above and beyond his duties to help me.

Joe V. | Premières impressions |
Évaluation :

Very professional and treated with friendly attitude.

Monica C. | Expérience générale |
Évaluation :

Staff friendly and storage unit and property clean and maintained.

MIKE B. | Expérience générale |
Évaluation :

Convenient location.

alejandro m. | Expérience générale |
Évaluation :

Very nice

Kip W. | Expérience générale |
Évaluation :

The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100% go here, and recommend anyone who needs uhaul to go here.

Tricia T. | Expérience générale |
Évaluation :

N/A

Marie E. | Expérience générale |
Évaluation :

I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn’t reserve a truck but she found one immediately! Fantastic service like alway

Perry W. | Premières impressions |
Évaluation :

Friendly staff

Tricia T. | Premières impressions |
Évaluation :

Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.

james s. | Expérience générale |
Évaluation :

Very clean and convenient location, manager is very friendly.

Roger Thomas T. | Premières impressions |
Évaluation :

Everything was explained and a pleasant experience overall

lisa r. | Expérience générale |
Évaluation :

The staff is awesome!!!

FLETCHER H. | Expérience générale |
Évaluation :

Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.

elizabeth d. | Expérience générale |
Évaluation :

Very nice and helpful staff!

REGGIE C. | Premières impressions |
Évaluation :

Location is very close to the airport.

Marylou V. | Expérience générale |
Évaluation :

Have recommended Uhaul to many people. Was very pleased with their services.

Gwendolyn B. | Premières impressions |
Évaluation :

Service was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.

elizabeth d. | Premières impressions |
Évaluation :

Manager and employees are all very nice, helpful and friendly!

TAMARA T. | Réservation |
Évaluation :

I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!

john g. | Expérience générale |
Évaluation :

Excellent staff. Very helpful.

yolanda g. | Expérience générale |
Évaluation :

Na

Ingrakim S. | Expérience générale |
Évaluation :

Great job

Jennifer T. | Expérience générale |
Évaluation :

I want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!

ANN P. | Expérience générale |
Évaluation :

Everything was great.

Belinda G. | Expérience générale |
Évaluation :

Keep up the good work

Samantha R. | Expérience générale |
Évaluation :

Only planned on storing my things for a month and ended up needing the unit for a while l

JOSE D. | Expérience générale |
Évaluation :

You guys were always very helpful, and again, thanks for the excellent service..

melinda p. | Expérience générale |
Évaluation :

Thank you to the staff for a swift departure from our storage unit!

Margaet J. | Expérience générale |
Évaluation :

Storage unit was great to store my daughter'[s things for her college summer break.

MARIA V. | Expérience générale |
Évaluation :

excellent staff it was nice stay and was treaty kindly

GAIL W. | Expérience générale |
Évaluation :

No comments

ANNA F. | Expérience générale |
Évaluation :

Professional service and courtesy.

Oscar M. | Réservation |
Évaluation :

I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Thank you!

Jean O. | Expérience générale |
Évaluation :

Facility was outstanding and the staff very friendly.

JOAN C. | Expérience générale |
Évaluation :

Worst customer service I’ve ever experienced. Also, my storage was broken into and wasn’t notified until a month later and that was because I called to pay my bill. They were careless. Never again.

letty g. | Expérience générale |
Évaluation :

All staff were very helpful, polite and professional.. I would gladly recommened this facility to my friends. Thank You, Letty Garza

ANDREA S. | Expérience générale |
Évaluation :

Great place to rent from! I was very satisfied with the customer services and the storage unit.

BRITANY B. | Expérience générale |
Évaluation :

The Manager Allanna was so professional friendly and Always Helpful!!!

Non reviews have been submitted for this location.

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