Our reservation was for a dolly. The process was easy and Stephen was great in helping us. The location is not that easy to find. Since this is primarily a storage location the entrance to access the office isn't easily identified off of the frontage road. Then comes the second issue of the gate. When it was time to return the equipment I did not have a gate remote to gain access to the office. After waiting for another customer to come out I was able to get in. I tried calling the office but there was no answer. Third issue. The office was to be open until 5 but at 4:15 the door was locked and no one was there. After being disconnected twice calling the 1-800 number I was able to get help on the live chat. The rep was able to assist in returning the dolly and updated my contract. Thank you to Lilyana Reyes. Final and fourth issue, as I already mentioned this is a storage unit facility and since I was only returning equipment I didn't have a gate remote therefore I was stuck inside the fence perimeter and couldn't exit to leave. After driving around the units a few times I was able to get the attention of someone that was in their storage. This individual was able to let me out. Had this person not been there, I would have been trapped inside of the gate until someone else came in. Oh and did I mention this was a Sunday and there was no one in the office?! The following day was a holiday. I couldn't imagine having to have been stuck their all night.IAN D.
Customer Reviews for U-Haul Moving & Storage of Castle Hills
Pour nous contacter
San Antonio, TX 78213
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shirley R. | Expérience générale
Le client n'a pas laissé de commentaire.MARICELA M.
It's a little hard getting in and out of the parking lot with the trucks.Jesus G.
Actually it was awesome doing business with you guysCalvo M. | Expérience générale
Le client n'a pas laissé de commentaire.Brian F.
The office representative went above and beyond to help me with the online move in when it wouldn't let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Merci.Mistalina G. | Premières impressions
Le client n'a pas laissé de commentaire.Jessi G.
All was great!Julie M.
Great Service!David R.
Le client n'a pas laissé de commentaire.ALELI M.
Excellent customer service!David H.
Five years with no problems, facilities always clean and well lit, very nice staff.CARL P. | Expérience générale
Great service, been to many uhaul. By far the best one I have ever been to, I will be returning!!Benjamin C.
unit was broken intoMarilyn T. | Expérience générale
Alanna provided top of the line Customer service she was truly amazing !Sandra J. | Premières impressions
Le client n'a pas laissé de commentaire.maria v. | Expérience générale
Best UHaul experience!! Amazing caring helpful staff!! 😊❤️DANIELLE W. | Expérience générale
Nothing, all was greatMichael O.
Le client n'a pas laissé de commentaire.SAMUEL S.
Staff was very courteous and helpful.Dawn C. | Premières impressions
Location experience was great; personnel attentive and equipment in perfect shape. Less happy with attempt to use the 24/7 online pick-up and return feature. App kept wanting photo of driver's license even though such had already been completed and acknowledged.Ray B.
Le client n'a pas laissé de commentaire.GREGORIO G.
Le client n'a pas laissé de commentaire.Lizette T. | Expérience générale
Good storage unit, clean and kept up well. Alanna does an excellent job !TIMOTHY L. | Premières impressions
Le client n'a pas laissé de commentaire.Manuela G.
Le client n'a pas laissé de commentaire.Bob A.
Le client n'a pas laissé de commentaire.Osneciah M. | Expérience générale
Le client n'a pas laissé de commentaire.Shanequa L.
I don't think this location has anything to improve on. The store was clean, shelves were well stocked, and the employees were friendly.Ryan O.
Le client n'a pas laissé de commentaire.ROBERT M. | Expérience générale
The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.Florence F. | Expérience générale
Code does not work to exitTamara B. | Online Move In
Le client n'a pas laissé de commentaire.Enrique S.
Outstanding customer serviceRobert M.
Le client n'a pas laissé de commentaire.Casey W.
Le client n'a pas laissé de commentaire.Contessa F.
Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!RICHARD & Raquel P. | Premières impressions
David, Jeremiah, Kendall did excellent job!Dempsey K.
Le client n'a pas laissé de commentaire.ROGERIO A. | Expérience générale
Le client n'a pas laissé de commentaire.Albert G. | Expérience générale
The staff has been incredibly helpful and kind. I've been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to meLaurenn L. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT S. | Expérience générale
Too many issues to list.Roger H.
Le client n'a pas laissé de commentaire.Efrain L.
Thank you so much! Staff was incredibly friendly :)Jasmine H.
Appreciated the super-efficient, friendly service, which made the equipment pick-up a breeze!PABLO M.
Le client n'a pas laissé de commentaire.Janette B. | Premières impressions
It cost me about maybe fifteen hundred bucks to bring my books and personal effects to San Antonio from Abilene. Everything you "American Businesses" are now, "post-Pandemic," doing is all about how to "re-structure" your use of computers to rip customers off!RODOLFO M.
Great customer service!!!!VALERIE G.
Le client n'a pas laissé de commentaire.Alex W. | Premières impressions
The location employee, I believe her name was Paige, was great and made the truck rental process seamless.Kelly W.
Nothing to add at this time.DANIEL R.
Paige was great! The only challenge is the parking at this location, it's minimal and a pain specially if you're driving a full size truckEmilio Q.
Very nice ,friendly ,good service ,and communicationConcepcion S. | Premières impressions
Le client n'a pas laissé de commentaire.Steven H.
The person who assisted me was friendly and super helpful.David G.
Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!Samuel L.
Le client n'a pas laissé de commentaire.Joboha H.
Le client n'a pas laissé de commentaire.Renata G.
I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.STEPHANIE P.
Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.DAVID M.
We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.JEREMIAH H. | Premières impressions
Awesome customer service in the morning and the afternoonAmya J.
Le client n'a pas laissé de commentaire.Kayellen W.
Le client n'a pas laissé de commentaire.Edward E.
Le client n'a pas laissé de commentaire.Taylor W.
Web site could be more intuitively designed. But mostly just maintain the very good service. Merci.Elliot C.
Le client n'a pas laissé de commentaire.Samantha R.
The lady who checked us in had great customer service and gave me all of the information I needed without overwhelming me. I recommend this location!MICHELLE S.
Le client n'a pas laissé de commentaire.MATTHEW K.
Doing a fantastic job. Keep it up!!SCOTT S.
Le client n'a pas laissé de commentaire.Rodric H.
Friendly and very competent -- excellent rental experience !David M.
Le client n'a pas laissé de commentaire.KAREN W.
Le client n'a pas laissé de commentaire.Jeffery W.
The gas mileage was awful. SIX miles per gallon was terrible. The utility van is in desperate need of a tune-up because it was not efficient at all.Roman S.
This is the second email last week while in Orlando Florida checking on my business and equipment called and request a call back that verification my stuff was safe the thrid note no one is to get my storage why even if check less sale my equipment is not impacted or under tax sieze why never did commercial remember in Gainesville Florida stuck and no car and was never selling business did they show cleared check $10 000 two lawyer and two witness only state level sale retaining my federal dun and Bradstreet number and trademark â„¢ï¸ contact would not been signed 352-327-2388 or 352-215-0208 email@example.comTIFFNY B.
Le client n'a pas laissé de commentaire.Emily H.
I've never had an issue with uhaul before coming to this white ass location. Never again will I come to this location.Takiyah I.
I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.Sergio U.
The associate that tended to both my husband and was very knowledgeable not to mention good customer service. Merci.Marion A.
Le client n'a pas laissé de commentaire.Deborah G.
Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service ðŸ‘ŒRachel L.
It was a pleasurable experience.Henry W.
Excellent customer service and very welcoming! Would definitely recommend!JORDYN W.
Le client n'a pas laissé de commentaire.Kevin C.
I got charged for a dolly and blanket when I didn't use either and remained zip locked.Ali M.
Le client n'a pas laissé de commentaire.GEORGE W.
Better care hereKyle S.
I reserved a 26' truck a day before and at pick up time I was told it wasn't available and the truck was automatically changed to 20' truck. I picked up the truck at 3:30pm with intent to drop off late night but couldn't finish up. I returned the truck by 11:30 am next morning and was charged $50 for not returning before midnight and another charge of $40 for an extra day. During this period of difficulty and hardships when the government is even provided businesses and citizens with incentives to survive, This Uhaul location is extorting money and preying on customers! Shame to you all at this location!!!UGOCHUKWU A.
I accidentally made an 8:30 PM reservation when I needed an 8:30 AM reservation. The ladies running this location helped me out with a van that was reserved for later in the day. I was really appreciative of their help.Sharon C.
Le client n'a pas laissé de commentaire.ESTELLA F.
Max PerDiem -Keep up the great work!! Thanks for a wonderful experienceSteven V.
Le client n'a pas laissé de commentaire.RICHARD J. | Premières impressions
Le client n'a pas laissé de commentaire.Jean Pierre C.
Le client n'a pas laissé de commentaire.Mark M.
You guys have gone above and beyond for me lol I never do the surveys but here I am. A very satisfied customer and I can't thank y'all enough.MATTHEW ELIAS R.
Le client n'a pas laissé de commentaire.Frank A.
Everything went smoothly and actually faster than I expected. Only issue I had was of my own doing. Just a mile down the road is another Uhaul store. Has a big uhaul up on a pole and it's always seen off 410. It's easy to think that location is the Castle Hills location. Both locations are off of Loop 410 in San Antonio Texas.SETH M.
Very kind and patient very clean facilityJoseph A.
The customer service was real good from both staff that where there to sign me up for a storage unit to taking off the trailer thanks for you good serviceLONN S.
Becky was absolutely amazingChinedu I.
Le client n'a pas laissé de commentaire.CHRISTINA B.
My experience was great and the staff member even helped me put dolly in my car! Great customer service!lisa E.
Le client n'a pas laissé de commentaire.Lisa R.
Le client n'a pas laissé de commentaire.BRENDA M.
The only problem was the van I rented was real sluggish. It was hard to turn. The vehicle was hard to stop. It wanted to accelerate hard from a dead stop. I let the associate know these issues when I returned the equipment.Gary K.
I had previously rented from a very very poorly run and cared for uhaul location. It left me thinking all uhaul locations were like that. I am glad I was totally wrong this Castle hills loc was amazing. The van was totally clean inside and in the back, it literally smelled like detergent in the back, freshly moped. Amazing!!! I was truly turned around ,full 180, on my idea of uhaul. This loc is truly well run and the staff seemed fully informed and totally aware of their business and system.MARCO G.
Le client n'a pas laissé de commentaire.Jose N.
Paige is awesome. I felt terrible turning in that horrible truck to her. she'll never get the Florida stink out of it.Kristen D.
Owner/Manager - very professional!!Carlos B.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.LORENA V.
Le client n'a pas laissé de commentaire.Antoni L.
I did not appreciate you charging my credit for the amount I disputed without contacting me first. Especially since I returned the Uhaul truck with a full tank when I did not have to! Have a lovely day.Patsy K.
Le client n'a pas laissé de commentaire.Devin T.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.Monica H. | Premières impressions
Le client n'a pas laissé de commentaire.Gerard D. | Premières impressions
I made contact with this site 24Hrs in advance and everything went very smoothly.... the office was very kind!William M.
The person at the desk wasn't friendly and more like a kid even tho he was a kidLUIS C.
Le client n'a pas laissé de commentaire.ANGELO G.
Just had perfect and fast customer service, The truck was clean and ready before I arrive. Merci.Eduardo L.
The Austin HIway and castle hills location are both gratet at there jobs in Sanantnio tax so efitent and polite thank you guysROSE M.
Le client n'a pas laissé de commentaire.Jonathan S. | Online Move In
Le client n'a pas laissé de commentaire.Lauryn E.
Le client n'a pas laissé de commentaire.Pete B. | Premières impressions
Le client n'a pas laissé de commentaire.David A. | Premières impressions
Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!Aurora D. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph I. | Premières impressions
The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.Frank L. | Premières impressions
Everything was explained and a pleasant experience overallRoger Thomas T. | Premières impressions
Location is very close to the airport.REGGIE C. | Premières impressions
I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!TAMARA T. | Réservation
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