Customer Reviews for U-Haul Moving & Storage of Castle Hills

1 495 évaluations

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Misspelled my first name-Laurie is correct spelling Also misspelled Garden in street name. Correct spelling-Westelm Garden.

Laurie k  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANTOINETTE V  |  Expérience générale 
Évaluation :
5

The front desk individuals were helpful & kind

Jessica F 
Évaluation :
2

Was ridiculous that I had to move the shelf, that I had left behind, by myself and when throw it away by myself and be charged for it.

JENNIAH P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian c  |  Premières impressions 
Évaluation :
5

Andrew and Kassandra were extremely helpful throughout every step of our Uhaul renting experience. They even mentioned to use their convenient storage, which we took advantage of. Thank you both for being so helpful and kind.

Michael P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean S 
Évaluation :
5

Customer service was everything. Knowledgeable and ready to help.

Delfina M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william m  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D 
Évaluation :
5

Always had truck ready to go! Storage was perfect size, only issue was roaches but understandable since many people bring stuff to store, thank you

Camile C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R 
Évaluation :
5

Excellent

EDWARD G  |  Premières impressions 
Évaluation :
5

This is my second time renting a truck from here. Samantha and Cassandra are always nice, friendly, and helpful. We will continue to do business with them for those reasons. They both care about the work they do and the customers! Thank you both!

Andrew D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton B  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVE P  |  Expérience générale 
Évaluation :
5

Nothing.. Very nice and professional. 🥰 Till next time 👋👍

Melinda H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY A  |  Expérience générale 
Évaluation :
5

The U-Haul self check in app is buggy. I had to upload pictures 5 or 6 times before the app accepted them. After one or two shots, the program would freeze and I would lose all the data I had entered. Then I'd have to start the process all over again. My internet connection was strong so I'm guessing it was a server issue with the app.

Joseph G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidy N  |  Expérience générale 
Évaluation :
5

Everything was all good

Alvin S  |  Expérience générale 
Évaluation :
5

The trainy today was awesome great job buddy!

michael e 
Évaluation :
5

Everything went smoothly but the app is malfiunctioniong. I could not find my reservation even though I made it online and the tech at the location found it for me. Then I could not return the truck because I could not find my reservation online through the app. Good location, great service.

Khym Z 
Évaluation :
5

Just didn't like how long the elevator was out and doors locked after office hours. I didn't have access to my controlled environment storage room. I could only go in the evening, so that means I couldn't get anything in or out while the elevator was down. I had specifically said that was the reason I used that particular store. I basically paid several months of storage and didn't have access because of my work hours.

Frank L  |  Expérience générale 
Évaluation :
5

The young guy was very kind and sufficient. I was impressed with the service that I received. I will be using the location again.

NATALIE E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE P  |  Premières impressions 
Évaluation :
3

The main problem I had was when I had a change in credit cards. I would email that I had a change and I would call to give the new credit card number. Then I would receive an email that I was being charged a late fee bc my (old) credit card did not work. This happened more than once. This is why I would say the staff were not helpful.

JAN P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marla F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S 
Évaluation :
3

This was a changed drop-off location many miles from original drop-off location. U-Haul then decides to charge me extra for addional miles driven to alternate location. This has cost me additional time and money. NOT ACCEPTABLE.

Santino M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kellie h 
Évaluation :
4

Not convenient

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa H 
Évaluation :
5

I appreciate y'all understanding and helping me with My Situation. Merci

George N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annetta V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jevon R 
Évaluation :
5

Excellent service à la clientèle

Antonia M 
Évaluation :
5

The gentleman in the front (younger man) was very helpful, don't remember his name but he seemed African-American if that at all helps. He made the experience much better and helped me make a choice that not only saved me money, but will make me a returning customer of THAT location (Castle Hills).

pavel v 
Évaluation :
5

Fast, friendly and efficient

James H 
Évaluation :
3

They charge for every little thing without even telling you first or giving you a courtesy call. I've use u-haul in the past and never have had any issues. The gas wasn't at the line they said it was and because I slipped up and didn't take a picture of the gas before I got the truck. I didn't have my normal proof like I usually do. If I can give a piece of advice for everyone is to always always always take a picture of the dashboard!

Faith W 
Évaluation :
5

Thank you for everything. I will always use Uhaul before any one else. I've always had friendly and prompt customer service at Castle Hills location. Merci

Janine W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rose R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrin E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rudy m 
Évaluation :
5

I had a great introduction to this location. Samantha explained, and then handled my questions and concerns very well. Also, when it was discovered a unit hadn't been prepped properly, she apologized and cleaned it. Merci.

raymond h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milagros F 
Évaluation :
1

Unable to park in the tight spaces. Had lot of struggle parking

Uday K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza O 
Évaluation :
5

Everything was great

Nathan G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter J 
Évaluation :
5

The staff was always friendly and helpful. They were full of southern hospitality, always offering a cold water when you stepped inside of their office. They always kept the storage area clean and secure.

mary w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zara R 
Évaluation :
3

Need better educated staff and management present Vance Jackson location

Vanessa R  |  Premières impressions 
Évaluation :
1

I fled domestic violence & when On-site mgr reset our account removing my husband's name from account, the up to date PYMT he had made was deleted to zero. WHERE did that payment go? Revelation 22:18 I forgave her.

Christy L  |  Expérience générale 
Évaluation :
5

Great experience!!!

Mark H  |  Expérience générale 
Évaluation :
5

Very secure....never had to worry about my unit.... staff is amazing as well

ALICIA P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esmeralda E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Coley H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvia T 
Évaluation :
5

Staff was amazing !

DAVID F  |  Premières impressions 
Évaluation :
5

The ease of the pick up at the same location of storage office is fantastic! Will use again and again for our needs!

LAURA A 
Évaluation :
5

Top notch service from Elmer and Cassandra!! They were super informative on helping us with our drop off and planned storage. We look forward to working with this team at this location to help with our storage needs!

LAURA A 
Évaluation :
4

They closed my storage unit before the end of the month and the remainder of time I had on the unit

Alexus F  |  Expérience générale 
Évaluation :
5

Friendly staff. Staff was trying to locate a bigger truck for us and offer a call back when one became available. We were happy with the 10 ft small truck!

Rudy G 
Évaluation :
5

Excellent service with no wait!

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTEE J  |  Premières impressions 
Évaluation :
5

Elmer and the staff there have impeccable customer service. The experience was great. This is a great location.

Chrstian a 
Évaluation :
5

A temporary code or remote for the gate since it’s close to the frontage road in front

Citlali G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFA E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia b  |  Premières impressions 
Évaluation :
5

Outstanding staff and facility!!!!

RYAN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan U  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla R 
Évaluation :
5

yall were very nice, thank you(:

JAID G 
Évaluation :
5

She very professional, patient, explain the whole process thoroughly. She Went Above And Beyond Our Needs. Thank You all for everything I really appreciate it ....

Glyenn S 
Évaluation :
5

Drop off was quick and easy!

Matt F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Oniko a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B 
Évaluation :
1

Staff failed to disclose that they were issuing me a stacked storage unit. When I arrived at my issued locker, I discovered there were no accommodations for a safe way to load my elevated storage locker. The rolling step stool provided was secured to the facility via a chain that was too short to safely reach my locker! I brought this to the attention of a staff member wearing a "manager" nametag- this individual told me "no one has fallen yet" and indicated management had no intention of remedying the situation. He also suggested that a work order to extend the chain would probably take weeks to fill. UNSATISFACTORY.... DANGEROUS AND UNACCEPTABLE. I will not return to this UHaul for my storage needs.

CAROL K  |  Expérience générale 
Évaluation :
5

Staff all were very pleasant and helpful.

Daniel M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandler M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel r 
Évaluation :
5

U haul needs to replace the close-up rearview mirror. Also, I feel the truck needs to be serviced or checked to see if there are any other things that need to be fixed.

ROBERTO G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Z  |  Online Move In 
Évaluation :
5

Elmer and Maggie the best

Timothy H  |  Premières impressions 
Évaluation :
5

Helpful young man. Quick to checkin and out. I would rent here again.

Laura L 
Évaluation :
1

They over charged us for no reason when we filled up the gas 1/2 more of a tank

Hannah G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G 
Évaluation :
5

Owner was great and was able to extend our time needed with the truck! He understood moving day is stressful and showed empathy and kindness!

Daniel K 
Évaluation :
4

One of the older ladies was a bit slow and needed a bit more knowledge around the computer but she tried her best and had a good attitude.

Omar P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evadiari G  |  Expérience générale 
Évaluation :
5

I was billed for an entire month because I was one day late checking out of my unit. I did not appreciate it. .

EDWIN R  |  Expérience générale 
Évaluation :
2

The facility was fine, but we were treated poorly. They messed up the order and then refused to fix it because it was "after hours" when WE realized their error. If we had waited to the next day, we would have been charged more money for our trailer rental because we couldn't unload it, unless we accepted the wrong unit and just dealt with the inconvenience. The woman who helped us made rude comments about my pregnant belly and then ignored me and only spoke to my husband, when the reservation was in MY NAME. Then she said it was her last day, excused herself, and THREW UP ON THE FLOOR. We didn't catch HER error because of the way we were being handled and shoved out the door. I felt HIGHLY discriminated against for no good reason whatsoever!

Jennifer A  |  Premières impressions 
Évaluation :
5

Catherine Richard was very helpful She's the best!!!

Shirley H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamal K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K 
Évaluation :
5

Jorge was very professional and knowledgeable about everything . Will highly recommend Castle Hills Uhaul and Storage to everyone.

Theresa J 
Évaluation :
5

Elmer was great And easy to work with!

Christian L 
Évaluation :
3

While the service, space, and access was great, the communication seemed problematic. I advised I would only need the space for 6 days. I provided this info to 3 different people over the phone and in-person. After I moved everything out, I left my gate key at the facility via the main door's slot. I, then, received multiple calls asking if I needed the space or was able to get the stuff out. Not sure if there are ways to notate accounts on your system, but it doesn't make for a great overall experience when communication is needed a 4th time.

Leo C  |  Expérience générale 
Évaluation :
1

Gave me wrong truck at first came back to pick up a new truck and charged me an extra $9 for wasting my time.

travis b 
Évaluation :
2

The units and the facilities were very nice, but the lady that manages the office needs to work on her customer service. She lied to me to get me to rent a more expensive unit by telling me that the second month was free then she charged me when the second month rolled up. She has a bad attitude and if she doesn't like her job she might want to try something else.

April S  |  Expérience générale 
Évaluation :
5

Great location. The staff was awesome and the manager very accommodating, that's great when you're already stressed over moving. Thank you!!

Sonia F  |  Expérience générale 
Évaluation :
4

Not gunna lie maybe this is just me but the indoor clement controlled area is just a bit creepy/eerie maybe some speakers with music going on im there or 24 hours News playing with make it feel way more comfortable and a lot less looking over your shoulder from the slightest noise

jacob e  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

lesli j 
Évaluation :
3

Good place to store your stuff , really good security system setup and friendly staff. I recommend using this storage unit location and will use them again if need be.

ZACHARY J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZOEY C 
Évaluation :
5

I am always well taken-back by the superior customer service offered by the manager, Catherine Richard. She is a great property manager as well because I rent a temperature controlled storage unit, and Ms. Richard is always joyfully and professionally ready to assist. Please let her example spread to other U-Haul locations. She is a Gem!

Joseph G 
Évaluation :
5

The owner was superb . She was pleasant and very quick. She had us on the road to moving very quickly. The van was in great shape too. Nice and clean and with radio stations preset. Also returning was just a quick and simple. This will be where I handle all my UHaul needs from now on.

Eduardo R 
Évaluation :
5

Very nice people and the rental went smooth as can be.

Adam T 
Évaluation :
5

Best customer service, polite & knowledgeable management! Would & have recommended this location.

Alicia M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine H  |  Premières impressions 
Évaluation :
4

Truck wouldn't take off as it should. There was hesitation when I was trying to get on the highway.

BRANDY J 
Évaluation :
5

Ms Catherine and Ms Yolanda are very kind and helpful.

lorraine p  |  Premières impressions 
Évaluation :
5

Awesome service ! Thank you!!!

Sharon C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory V 
Évaluation :
5

Jorge was legit and helped me out.

Jeremy H 
Évaluation :
5

Fast and very friendly customer service.

REGINA S 
Évaluation :
5

Catherine Richard made the moving storage experience a simple chore. Her demeanor by phone was friendly, welcoming and professional. After arrival she made time to get acquainted and to make me feel secure at her storage units. I will certainly recommend her site to my friends and family. Catherine is a good example of how UHaul should model for all employees that interact with the public.

Joseph G  |  Online Move In 
Évaluation :
5

Very friendly staff

Onesimo D  |  Expérience générale 
Évaluation :
5

Excellent customer service.

Thresa F 
Évaluation :
4

Every inconvenient that you had to get out of your vehicle to open gate to enter and exit property

Melinda S  |  Expérience générale 
Évaluation :
5

Amazing customer service and great communication from all the employees I talked to. I HIGHLY RECOMMEND THIS LOCATION!

Joshua V 
Évaluation :
5

More than 1/4 of a tank of gasoline to start out

Kathleen H 
Évaluation :
5

Thank you for all your kindness and for having a safe facility for our valuables.

RICHARD &  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babet R  |  Expérience générale 
Évaluation :
3

The pick up was too long. I checked in prior to and the truck wasn't clean and ready when I arrived. Then it was only half cleaned, if that. The steering wheel was horrible, sticky and simply dirty. There was a french fry in the cup holder as well. I didn't see the purpose of checking in online if it was still going to take 20 minutes to pick up the truck.

STACY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lamarcia G 
Évaluation :
5

Keep up the good work and the great customer service!

Winston E 
Évaluation :
2

More consistent Time management

Michael N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syndee M 
Évaluation :
1

They charged me $20 extra for dropping the truck after 6 pm, which is not true.I am disappointed.

reda m 
Évaluation :
2

I'm sorry, but had I had a better experience when I moved out of the facility I might have rated this storage facility better. I was charged a late fee because auto pay did not renew when my month was up on 14 February. I had auto pay originally, but when they gave me a larger unit, something happened and the auto pay didn't transfer forward. The woman I guess manager that was called over to assist was unwilling to waive the late fee. It was only $15. You need a friendlier staff there that's willing to work with people and accept their mistakes even if it was a computer error. The customer isnt always right but they should leave the facility feeling like they were well taken care of. Neither one of us were at fault, but they should have been willing to make things right for me.

Jo P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevan A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adin G 
Évaluation :
5

All the employees were amazing! Best uhaul experience yet!

christabel a 
Évaluation :
5

Thank you, Catherine and team, for your excellent care and service!

AUDREY G  |  Expérience générale 
Évaluation :
5

The lady at the front desk was helpful and kind it's nice to know there's still people like that.

Omar G  |  Premières impressions 
Évaluation :
5

Thank you for the great service

Jose P  |  Expérience générale 
Évaluation :
5

None, very satisfy.

Noela S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markala L  |  Premières impressions 
Évaluation :
3

Why can't UHaul have a uniform policy for the use of a credit card/debit card. Sucks. Like at this when thru shit after using card to get approved. Can send our charges with UHaul over the past years

Brandon Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A  |  Expérience générale 
Évaluation :
5

Thank you so much!

Freedom B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Duane V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa J  |  Expérience générale 
Évaluation :
5

Serenity was very friendly and professional. Service was quick, location was easy to get in and out of.

Markie S 
Évaluation :
3

Dolly broken and unsecured. Blankets had no seal.

Jon W 
Évaluation :
5

Speed of service.

Meghan H 
Évaluation :
5

Happy Holidays

David G  |  Expérience générale 
Évaluation :
3

I had my unit upstairs and the elevator was always broken. It was such an inconvenience.

yolanda g  |  Expérience générale 
Évaluation :
4

I would have liked just a bit more information about how the access works. I did not realize that my card only allows access through one door. And I did not understand how the card swipe activates and deactivates the building access. Other than that, my first day went well.

Michelle B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edens D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY M 
Évaluation :
5

Very friendly staff.

Onesimo D  |  Premières impressions 
Évaluation :
4

The place is great other than the elevator being down and no temporary night time security being there for authorized access into the 2nd or 3rd floor.

Jonathon C  |  Premières impressions 
Évaluation :
2

Had a great experience up until my credit card on file for the unit was compromised and locked out. Not realizing this immediately U-Haul instead of notifying me that my payment had not gone through. Other than a simple email, it wasn't until I walked up to the unit and there was a lock on it that I knew there was a problem. Call the office all they wanted was payment did not care about my issue or concerned about keeping a customer that has been paying on time for over two years. so we left, I do not appreciate the immediate lockout within 48 hours. We will not be using U-Haul ever again there are other options and we will happily go to one of those.

JEREMIAH H  |  Expérience générale 
Évaluation :
1

New management is very rude to me and our staff. Would Lie to us about Maintenance airs and billing, would not Communicate with us and gave away a few of our units without consulting us.. She stated that this was because she was a business woman and she knew what she was doing. She was very unprofessional. Would not recommend this uhaul to anyone because of the new management

KBS (  |  Expérience générale 
Évaluation :
2

Ms Catherine Richard was completely rude to me and even hung the phone up on me like a child. The lack of organization and professionalism is very apparent. Last till I'll recommend or do business with this location.

RAMON C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven H  |  Expérience générale 
Évaluation :
5

Awesome staff and Convenient location for my needs.

LAWRENCE A  |  Expérience générale 
Évaluation :
1

I had a bad experience with my reservation- I made my reservation 10 days prior - I made a phone call 4 days prior - for a 10x20 - I drove 300 miles from Fort Worth area to find out there was not a storage unit for me - very dissatisfied, frustrated, with the reservation process - however the lady at the Castle Hills facility tried to fix it - offered me a bigger unit 10x30 - it seems the online reservation and the reservation center in phenix are disconnected with the actual uhaul storage facilities- horrible experience- I desperately found online a competitor self storage to drive to - I heard the nice uhaul clerk talking on the phone with her manager about the problem and the “manager” blowed her off - so I didn’t have a move in - experience- mine was a - sorry your reservation is on the record-however you CAN’T move in experience-

Ruth K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua h  |  Expérience générale 
Évaluation :
5

Super friendly staff helpful and ready to offer a solution to a question.

RYAN O  |  Expérience générale 
Évaluation :
2

The elder lady at this location was rude and condescending. Took pride in saying no in any request. The last day that I turned in my keys to move out, she took the card but did not close out my account and called 3 weeks later to ask if I moved out. She also took the card and made me wait to exit the grounds inside the gate until she felt good and ready all with a smile on her face which was very immature.

JOE M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE V  |  Premières impressions 
Évaluation :
5

Best managed storage facility I have had in storing my personal property, I would refer this facility to other prospect customers.Thanks again for an excellent experience!

Randy W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNDAY D  |  Expérience générale 
Évaluation :
2

Attendant had a "no we can't do that mentality. Was fixing up to say no even before I could get my question out while simultaneously assisting another customer without even knowing what was included on my reservation.

JOE M  |  Premières impressions 
Évaluation :
4

I will say just to be a little more organized, I had to go back and forth for a lock and the lock on my door needed a key where I had to go back downstairs to ask the office again to unlock for me, but either than it was good

BRIAN G  |  Premières impressions 
Évaluation :
5

Emiliano was 5 stars knowledgeable, fast and Friendly. Made me feel very comfortable during the process.

FRANK P  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff

LAWRENCE A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES S  |  Expérience générale 
Évaluation :
5

Wish hours were 24hrs husband is a otr hours very for him.

TANYA E  |  Premières impressions 
Évaluation :
3

The access code did not work, but the employee tried to help. At the end, it still did not solve the issue. User denied issue when I just open the storage. Had to have a worker use a personal access code to get me in.

HENRY Y  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie S  |  Expérience générale 
Évaluation :
5

Catherine and her team were always very helpful. And would go out of their way, if needed. The facility was extremely well lit, secure, and maintained.

Pete B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernesto M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz L  |  Expérience générale 
Évaluation :
5

Catherine and her employees are awesome they always go above and beyond to help with anything I needed.

yolanda g  |  Expérience générale 
Évaluation :
5

Great service at U-Haul of Castle Hill. Friendly, efficient, and convenient. Glad I chose this storage facility.

Quint T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA F  |  Premières impressions 
Évaluation :
5

Ms. Richard was absolutely wonderful!

Christopher M  |  Online Move In 
Évaluation :
5

Amazing. I truly believe they run one of the best storage vomp au

CHRISTINE K  |  Premières impressions 
Évaluation :
2

Can’t access the payment facility.

Basil H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY A  |  Expérience générale 
Évaluation :
5

Outstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!

Theresa W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W  |  Premières impressions 
Évaluation :
5

If every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. Merci.

Christy L  |  Premières impressions 
Évaluation :
5

Steven was very helpful and polite

JoAnn C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard D  |  Expérience générale 
Évaluation :
3

Se hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!

Maritza D  |  Online Move In 
Évaluation :
5

Pls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx 

MARILYN P  |  Expérience générale 
Évaluation :
5

Steven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.

Brayden P  |  Premières impressions 
Évaluation :
5

I have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.

John M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley R  |  Expérience générale 
Évaluation :
5

Actually it was awesome doing business with you guys

Calvo M  |  Expérience générale 
Évaluation :
5

The office representative went above and beyond to help me with the online move in when it wouldn't let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Merci.

Mistalina G  |  Premières impressions 
Évaluation :
5

Five years with no problems, facilities always clean and well lit, very nice staff.

CARL P  |  Expérience générale 
Évaluation :
3

unit was broken into

Marilyn T  |  Expérience générale 
Évaluation :
5

Alanna provided top of the line Customer service she was truly amazing !

Sandra J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria v  |  Expérience générale 
Évaluation :
5

Best UHaul experience!! Amazing caring helpful staff!! 😊❤️

Danielle W  |  Expérience générale 
Évaluation :
5

Staff was very courteous and helpful.

Dawn C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lizette T  |  Expérience générale 
Évaluation :
5

Good storage unit, clean and kept up well. Alanna does an excellent job !

TIMOTHY L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osneciah M  |  Expérience générale 
Évaluation :
5