Customer Reviews for U-Haul Moving & Storage of Castle Hills

1 229 évaluations

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

The manager was great !

Raul S. 
Évaluation :
5

Catherine Richard, the on-site Manager was amazingly helpful, even thoughi got to the location after hours. She didn't miss a beat, got me checked out, and on my way, in a short amount of time. Thank you, Catherine

Pete B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin R. 
Évaluation :
5

staff GREAT!!!!!

Sandra T. 
Évaluation :
3

Parking area is too small and difficult to maneuver in

Erica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

Tammy was great and made renting a truck seamless!

raymond G. 
Évaluation :
5

Everything was great...

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B. 
Évaluation :
1

Rental van smelled like gasoline inside to the point where our b can logging smelled like gas. We had to drive around with the windows down. Tires all needed air.

Casey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY A.  |  Expérience générale 
Évaluation :
5

I had placed the reservation online and as soon as I arrived Tammy was so helpful. I had no issues whatsoever, process on getting the rental van was a breeze. Would recommend coming back, customer service from her was awesome.

Maria G. 
Évaluation :
3

From the time we picked up the van, it reeked of gasoline. we thought some was spilled and after an airing out, it would be ok. but for the duration of our rental, it smelled of gas and we had to drive with the windows open.

ELSA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C. 
Évaluation :
5

Outstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!

Theresa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

If every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. Merci.

Christy L.  |  Premières impressions 
Évaluation :
5

Steven was very helpful and polite

JoAnn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard D.  |  Expérience générale 
Évaluation :
3

Se hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!

Maritza D.  |  Online Move In 
Évaluation :
5

These guys are on point. I messed up the after hours drop off procedure but they handled everything for me the next business day. If I move again will be renting from them.

KYLE M. 
Évaluation :
5

Everything was great. Jason was very helpful and accommodating. I would highly recommend this location to others and will use their services again.

PEGGY M. 
Évaluation :
3

The guy working at the location was very nice and helpful. Location is a little small so not the best selection of boxes and packing equipment. Truck was clean, but I didn't like that the fuel level was on “empty” when we received it.

Samuel C. 
Évaluation :
5

Pls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx 

MARILYN P.  |  Expérience générale 
Évaluation :
1

Bait and Switch - 19,95 an hour - I have it 1,5 hours and get charged for 4 as a minimum - Never use U-haul!

CASEY M. 
Évaluation :
5

Thank you to The employees for the great customer service!!!

LUCINDA E. 
Évaluation :
1

The employee was not present, office was locked at 7:35 AM when I arrived to get the truck and equipment. The sign showed opening time at 7AM, there was a piece paper taped to the window stating that he will be back by 8:15. As I sat in my car, several people drove into the facility. The employee thet eventually opened the office at 8:15 drove in past us at 8AM, yet waited to open for a customer. Also, I had reserved, and paid for,48 padding blankets. There was only 24 present. I have not been refunded the cost of renting the 24 blankets that I did not receive. I expect this refund as a minimum...... So, the pickup was a disaster and an hour later than it should have been, and overcharged for what I actually rented, other than that the equipment was perfect.

Timothy L. 
Évaluation :
5

Very professional great experience

Alexis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R. 
Évaluation :
5

Steven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.

Brayden P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBERTO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE S. 
Évaluation :
5

customer service was exceptional

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
5

I have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.

John M.  |  Expérience générale 
Évaluation :
5

Grnuinely the best uhaul experience i have ever had. Thr management and staff were so genuine and going above and beyond.

JOHN M. 
Évaluation :
3

Our reservation was for a dolly. The process was easy and Stephen was great in helping us. The location is not that easy to find. Since this is primarily a storage location the entrance to access the office isn't easily identified off of the frontage road. Then comes the second issue of the gate. When it was time to return the equipment I did not have a gate remote to gain access to the office. After waiting for another customer to come out I was able to get in. I tried calling the office but there was no answer. Third issue. The office was to be open until 5 but at 4:15 the door was locked and no one was there. After being disconnected twice calling the 1-800 number I was able to get help on the live chat. The rep was able to assist in returning the dolly and updated my contract. Thank you to Lilyana Reyes. Final and fourth issue, as I already mentioned this is a storage unit facility and since I was only returning equipment I didn't have a gate remote therefore I was stuck inside the fence perimeter and couldn't exit to leave. After driving around the units a few times I was able to get the attention of someone that was in their storage. This individual was able to let me out. Had this person not been there, I would have been trapped inside of the gate until someone else came in. Oh and did I mention this was a Sunday and there was no one in the office?! The following day was a holiday. I couldn't imagine having to have been stuck their all night.

IAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARICELA M. 
Évaluation :
5

It's a little hard getting in and out of the parking lot with the trucks.

Jesus G. 
Évaluation :
5

Actually it was awesome doing business with you guys

Calvo M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

The office representative went above and beyond to help me with the online move in when it wouldn't let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Merci.

Mistalina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessi G. 
Évaluation :
5

All was great!

Julie M. 
Évaluation :
5

Great Service!

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALELI M. 
Évaluation :
5

Excellent customer service!

David H. 
Évaluation :
5

Five years with no problems, facilities always clean and well lit, very nice staff.

CARL P.  |  Expérience générale 
Évaluation :
5

Great service, been to many uhaul. By far the best one I have ever been to, I will be returning!!

Benjamin C. 
Évaluation :
3

unit was broken into

Marilyn T.  |  Expérience générale 
Évaluation :
5

Alanna provided top of the line Customer service she was truly amazing !

Sandra J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria v.  |  Expérience générale 
Évaluation :
5

Best UHaul experience!! Amazing caring helpful staff!! 😊❤️

Danielle W.  |  Expérience générale 
Évaluation :
5

Nothing, all was great

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Staff was very courteous and helpful.

Dawn C.  |  Premières impressions 
Évaluation :
5

Location experience was great; personnel attentive and equipment in perfect shape. Less happy with attempt to use the 24/7 online pick-up and return feature. App kept wanting photo of driver's license even though such had already been completed and acknowledged.

Ray B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORIO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lizette T.  |  Expérience générale 
Évaluation :
5

Good storage unit, clean and kept up well. Alanna does an excellent job !

TIMOTHY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osneciah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanequa L. 
Évaluation :
5

I don't think this location has anything to improve on. The store was clean, shelves were well stocked, and the employees were friendly.

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M.  |  Expérience générale 
Évaluation :
5

The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.

Florence F.  |  Expérience générale 
Évaluation :
3

Code does not work to exit

Tamara B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S. 
Évaluation :
5

Outstanding customer service

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contessa F. 
Évaluation :
5

Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!

RICHARD & Raquel P.  |  Premières impressions 
Évaluation :
5

David, Jeremiah, Kendall did excellent job!

Dempsey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERIO A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G.  |  Expérience générale 
Évaluation :
5

The staff has been incredibly helpful and kind. I've been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to me

Laurenn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
1

Too many issues to list.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain L. 
Évaluation :
5

I have nothing but good things to say about this place.

Adrian J.  |  Expérience générale 
Évaluation :
5

I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.

Hector M.  |  Expérience générale 
Évaluation :
5

Thank you so much! Staff was incredibly friendly :)

Jasmine H. 
Évaluation :
5

Appreciated the super-efficient, friendly service, which made the equipment pick-up a breeze!

PABLO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette B.  |  Premières impressions 
Évaluation :
1

It cost me about maybe fifteen hundred bucks to bring my books and personal effects to San Antonio from Abilene. Everything you "American Businesses" are now, "post-Pandemic," doing is all about how to "re-structure" your use of computers to rip customers off!

RODOLFO M. 
Évaluation :
5

Great customer service!!!!

VALERIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex W.  |  Premières impressions 
Évaluation :
5

Thanks for everything!

Ilse D.  |  Expérience générale 
Évaluation :
5

The location employee, I believe her name was Paige, was great and made the truck rental process seamless.

Kelly W. 
Évaluation :
5

Nothing to add at this time.

DANIEL R. 
Évaluation :
5

Paige was great! The only challenge is the parking at this location, it's minimal and a pain specially if you're driving a full size truck

Emilio Q. 
Évaluation :
5

Very nice ,friendly ,good service ,and communication

Concepcion S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Expérience générale 
Évaluation :
5

The person who assisted me was friendly and super helpful.

David G. 
Évaluation :
5

Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joboha H. 
Évaluation :
5

Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.

Francisco D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renata G. 
Évaluation :
5

Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go here

Adam B.  |  Expérience générale 
Évaluation :
3

I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.

STEPHANIE P. 
Évaluation :
5

Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.

DAVID M. 
Évaluation :
5

We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.

JEREMIAH H.  |  Premières impressions 
Évaluation :
5

Awesome customer service in the morning and the afternoon

Amya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayellen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus O.  |  Expérience générale 
Évaluation :
5

Web site could be more intuitively designed. But mostly just maintain the very good service. Merci.

Elliot C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha R. 
Évaluation :
5

Extremely helpful staff!

Elizabeth C.  |  Expérience générale 
Évaluation :
5

The lady who checked us in had great customer service and gave me all of the information I needed without overwhelming me. I recommend this location!

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW K. 
Évaluation :
5

Doing a fantastic job. Keep it up!!

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodric H. 
Évaluation :
5

Friendly and very competent -- excellent rental experience !

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
4

The gas mileage was awful. SIX miles per gallon was terrible. The utility van is in desperate need of a tune-up because it was not efficient at all.

Roman S. 
Évaluation :
1

This is the second email last week while in Orlando Florida checking on my business and equipment called and request a call back that verification my stuff was safe the thrid note no one is to get my storage why even if check less sale my equipment is not impacted or under tax sieze why never did commercial remember in Gainesville Florida stuck and no car and was never selling business did they show cleared check $10 000 two lawyer and two witness only state level sale retaining my federal dun and Bradstreet number and trademark ™️ contact would not been signed 352-327-2388 or 352-215-0208 xtremewonderclean@gmail.com

TIFFNY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
1

I've never had an issue with uhaul before coming to this white ass location. Never again will I come to this location.

Takiyah I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONN S.  |  Expérience générale 
Évaluation :
5

I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.

Sergio U. 
Évaluation :
5

The associate that tended to both my husband and was very knowledgeable not to mention good customer service. Merci.

Marion A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
5

Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service 👌

Rachel L. 
Évaluation :
5

It was a pleasurable experience.

Henry W. 
Évaluation :
5

Excellent customer service and very welcoming! Would definitely recommend!

JORDYN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
3

I got charged for a dolly and blanket when I didn't use either and remained zip locked.

Ali M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
4

Better care here

Kyle S. 
Évaluation :
1

I reserved a 26' truck a day before and at pick up time I was told it wasn't available and the truck was automatically changed to 20' truck. I picked up the truck at 3:30pm with intent to drop off late night but couldn't finish up. I returned the truck by 11:30 am next morning and was charged $50 for not returning before midnight and another charge of $40 for an extra day. During this period of difficulty and hardships when the government is even provided businesses and citizens with incentives to survive, This Uhaul location is extorting money and preying on customers! Shame to you all at this location!!!

UGOCHUKWU A. 
Évaluation :
5

I accidentally made an 8:30 PM reservation when I needed an 8:30 AM reservation. The ladies running this location helped me out with a van that was reserved for later in the day. I was really appreciative of their help.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTELLA F. 
Évaluation :
4

The hours of operation should be until 11pm.

Christel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.

Maria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeramie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amado R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard D.  |  Premières impressions 
Évaluation :
5

Great facility no issues what so ever. Clean and friendly.

roy q.  |  Expérience générale 
Évaluation :
5

Thank you so much!

Greg W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Green Light E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Online Move In 
Évaluation :
5

I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.

Chavette W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM M.  |  Expérience générale 
Évaluation :
5

Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewis

rochelle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Online Move In 
Évaluation :
2

The lady that help me was nasty, she was made this a bad move I will never again come here.

Larrethau D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete B.  |  Premières impressions 
Évaluation :
5

A very helpful staff!

Gregg F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille D.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful.

Linda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora M.  |  Premières impressions 
Évaluation :
5

Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!

Aurora D.  |  Premières impressions 
Évaluation :
5

Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!

chantel m.  |  Expérience générale 
Évaluation :
5

Maggie went above and beyond to help me!

Teresa K.  |  Expérience générale 
Évaluation :
5

Fast friendly service, informative and very clean facility.

Linda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marquis H.  |  Expérience générale 
Évaluation :
5

The staff is great and very helpful.

Oscar V.  |  Expérience générale 
Évaluation :
5

The office manager was fantastic! I would definitely recommend this location!

Carolyn Z.  |  Expérience générale 
Évaluation :
5

Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!

Toni W.  |  Expérience générale 
Évaluation :
4

Vuestras cifras son pocas altas.

JESSE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B.  |  Expérience générale 
Évaluation :
1

While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It's not a safe place and they wouldn't even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.

rebecca b.  |  Expérience générale 
Évaluation :
4

The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2,5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.

John S.  |  Premières impressions 
Évaluation :
5

great staff

lee l.  |  Premières impressions 
Évaluation :
5

Alana was OUTSTANDING HELP!!!!!

Carolyn B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul p.  |  Expérience générale 
Évaluation :
4

The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.

Randy V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S.  |  Premières impressions 
Évaluation :
3

But the regular employees great customer service friendly the manager not so much very rude

Mario V.  |  Expérience générale 
Évaluation :
5

This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.

Maria C.  |  Expérience générale 
Évaluation :
5

Awesome service and friendly employees

Marechia F.  |  Expérience générale 
Évaluation :
5

Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. Thanks

ROBERT M.  |  Expérience générale 
Évaluation :
5

I have several units and the office staff has always been helpful and friendly

Dutch A.  |  Premières impressions 
Évaluation :
5

Quick convenient and friendly

Isabel A.  |  Premières impressions 
Évaluation :
5

I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!

Misden G.  |  Expérience générale 
Évaluation :
4

Merci

GERONIMO F.  |  Expérience générale 
Évaluation :
5

Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.

William P.  |  Expérience générale 
Évaluation :
5

U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.

alfahad a.  |  Expérience générale 
Évaluation :
4

The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.

Richard M.  |  Expérience générale 
Évaluation :
5

Great service - professional and helpful. Thanks!

Demetrius M.  |  Expérience générale 
Évaluation :
1

Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.

Tyrone T.  |  Expérience générale 
Évaluation :
5

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

Frank L.  |  Premières impressions 
Évaluation :
5

Danny is great! Perfect customer service and went above and beyond his duties to help me.

UBALDO H.  |  Premières impressions 
Évaluation :
5

Very professional and treated with friendly attitude.

Joe V.  |  Premières impressions 
Évaluation :
5

Staff friendly and storage unit and property clean and maintained.

Monica C.  |  Expérience générale 
Évaluation :
4

Convenient location.

MIKE B.  |  Expérience générale 
Évaluation :
5

Très bien

alejandro m.  |  Expérience générale 
Évaluation :
5

The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100 % go here, and recommend anyone who needs uhaul to go here.

Kip W.  |  Expérience générale 
Évaluation :
5

S.O.

Tricia T.  |  Expérience générale 
Évaluation :
5

I have been using this place off and on for at least 9 years! I always come back because the manager is awesome! I didn't reserve a truck but she found one immediately! Fantastic service like alway

Marie E.  |  Expérience générale 
Évaluation :
5

Personnel amical

Perry W.  |  Premières impressions 
Évaluation :
5

Alanna went above and beyond to help us. Because of the excellent customer service we received at Castle Hills we will use UHaul for any of our future moves.

Tricia T.  |  Premières impressions 
Évaluation :
5

Very clean and convenient location, manager is very friendly.

james s.  |  Expérience générale 
Évaluation :
5

Everything was explained and a pleasant experience overall

Roger Thomas T.  |  Premières impressions 
Évaluation :
4

The staff is awesome!!!

lisa r.  |  Expérience générale 
Évaluation :
5

Our family had this storage room for a number of years and during this period of time we absolutely had no complaints. All personnel were kind, helpful and professional.

FLETCHER H.  |  Expérience générale 
Évaluation :
5

Very nice and helpful staff!

elizabeth d.  |  Expérience générale 
Évaluation :
4

Location is very close to the airport.

REGGIE C.  |  Premières impressions 
Évaluation :
5

Have recommended Uhaul to many people. Was very pleased with their services.

Marylou V.  |  Expérience générale 
Évaluation :
5

Service was quick, didn't like the bigger upgrade only had suitcases. Everyone was professional and courteous.

Gwendolyn B.  |  Premières impressions 
Évaluation :
5

Manager and employees are all very nice, helpful and friendly!

elizabeth d.  |  Premières impressions 
Évaluation :
5

I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!

TAMARA T.  |  Réservation 
Évaluation :
5

Excellent staff. Very helpful.

john g.  |  Expérience générale 
Évaluation :
5

Na

yolanda g.  |  Expérience générale 
Évaluation :
5

Great job

Ingrakim S.  |  Expérience générale 
Évaluation :
5

I want to thank Roger for being so helpful. If it wasn't for him I may have chose a different facility. He answered all my questions and had great customer service skills!

Jennifer T.  |  Expérience générale 
Évaluation :
5

Everything was great.

ANN P.  |  Expérience générale 
Évaluation :
5

Keep up the good work

Belinda G.  |  Expérience générale 
Évaluation :
5

Only planned on storing my things for a month and ended up needing the unit for a while l

Samantha R.  |  Expérience générale 
Évaluation :
5

You guys were always very helpful, and again, thanks for the excellent service..

JOSE D.  |  Expérience générale 
Évaluation :
5

Thank you to the staff for a swift departure from our storage unit!

melinda p.  |  Expérience générale 
Évaluation :
2

Storage unit was great to store my daughter'[s things for her college summer break.

Margaet J.  |  Expérience générale 
Évaluation :
5

excellent staff it was nice stay and was treaty kindly

MARIA V.  |  Expérience générale 
Évaluation :
5

No comments

GAIL W.  |  Expérience générale 
Évaluation :
5

Professional service and courtesy.

ANNA F.  |  Expérience générale 
Évaluation :
5

I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Merci.

Oscar M.  |  Réservation 
Évaluation :
5

Facility was outstanding and the staff very friendly.

Jean O.  |  Expérience générale 
Évaluation :
1

Worst customer service I've ever experienced. Also, my storage was broken into and wasn't notified until a month later and that was because I called to pay my bill. They were careless. Never again.

JOAN C.  |  Expérience générale 
Évaluation :
5

All staff were very helpful, polite and professional.. I would gladly recommened this facility to my friends. Thank You, Letty Garza

letty g.  |  Expérience générale 
Évaluation :
5

Great place to rent from! I was very satisfied with the customer services and the storage unit.

ANDREA S.  |  Expérience générale 
Évaluation :
5

The Manager Allanna was so professional friendly and Always Helpful!!!

BRITANY B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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