Customer Reviews for U-Haul Moving & Storage of Castle Hills

1 269 évaluations

1951 NW Loop 410   San Antonio, TX 78213
(honeysuckle exit)

(210) 375-0213

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 375-0213

1951 NW Loop 410
San Antonio, TX 78213
(honeysuckle exit)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent customer service. Very helpful and answered all my questions!

Chelsea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suman N. 
Évaluation :
5

Wish hours were 24hrs husband is a otr hours very for him.

TANYA E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aleks P. 
Évaluation :
1

We returned the truck the night before and they charged us the next day as we returned on that next day we returned at 9 o'clock the evening before.

Annette G. 
Évaluation :
3

The access code did not work, but the employee tried to help. At the end, it still did not solve the issue. User denied issue when I just open the storage. Had to have a worker use a personal access code to get me in.

HENRY Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Arturo I. 
Évaluation :
5

Catherine was awesome! Quick and friendly service. Truck worked for what we needed done. Easiest online return I've ever done.

CONSTANCE M. 
Évaluation :
5

Great customer service Great experience Would totally recommend to a friend and will totally use UHAUL again

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
5

Catherine and her team were always very helpful. And would go out of their way, if needed. The facility was extremely well lit, secure, and maintained.

Pete B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernesto M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz L.  |  Expérience générale 
Évaluation :
1

The front desk worker, made me call a different number and have them on speaker to confirm im taking a uhual, I've never done this. Second when I returned the uhual I was charges 20 dollars of gas. I returned the uhual on a full tank of gas. I will never trust uhual.

Gabriel D. 
Évaluation :
5

ABSOLUTE BEST experience with a truck rental company ever! Emiliano was very knowledgeable and willing to help! Made everything quick and easy. Katherine the manager also was a huge help after I left an item in the back of the truck accidentally. You guys rock!!! Will definitely be back and will recommend this location to friends and family!

Jenny D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON ANDREW R. 
Évaluation :
5

Catherine and her employees are awesome they always go above and beyond to help with anything I needed.

yolanda g.  |  Expérience générale 
Évaluation :
5

Great service at U-Haul of Castle Hill. Friendly, efficient, and convenient. Glad I chose this storage facility.

Quint T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrold H. 
Évaluation :
2

Make sure trucks run properly. The truck I rented had no brakes this is extremely dangerous.

Christian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda G. 
Évaluation :
5

No need to improve at least for my husband and I. We have rented a truck 3 times in the last 2 months and Catherine And her employees have been awesome friendly, helpful and very knowledgeable.

yolanda G. 
Évaluation :
5

Ms. Richard was absolutely wonderful!

Christopher M.  |  Online Move In 
Évaluation :
5

Amazing. I truly believe they run one of the best storage vomp au

CHRISTINE K.  |  Premières impressions 
Évaluation :
4

Staff were very helpful and friendly.

gilbert A. 
Évaluation :
5

The manager provided the best company personal experience I have ever had, hands down. I hate the slow, wonky U-Haul app, but that has nothing to do with this location.

S G. 
Évaluation :
5

They couple working the front desk were extremely accommodating and very nice. I highly recommend this location.

JEREMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
2

Can’t access the payment facility.

Basil H.  |  Premières impressions 
Évaluation :
4

Furniture dolly was not available. Was not informed it would be missing from order.

Francisco T. 
Évaluation :
4

Keep up the Good Service.. Thkx 🙋

Rachel L. 
Évaluation :
5

Catherine is the best person with U-Haul I have ever worked with. She did everything to make sure I had my truck for moving day

Cynthia P. 
Évaluation :
5

Young man who helped me out went above and beyond to provide excellent customer service. Everything about him was outstanding. For the truck, it needs new steering components. Steering is loose ans veered all over the road barely touching the steering wheel.

lance G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

The manager was great !

Raul S. 
Évaluation :
5

Catherine Richard, the on-site Manager was amazingly helpful, even thoughi got to the location after hours. She didn't miss a beat, got me checked out, and on my way, in a short amount of time. Thank you, Catherine

Pete B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin R. 
Évaluation :
5

staff GREAT!!!!!

Sandra T. 
Évaluation :
3

Parking area is too small and difficult to maneuver in

Erica A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek M. 
Évaluation :
5

Tammy was great and made renting a truck seamless!

raymond G. 
Évaluation :
5

Everything was great...

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber B. 
Évaluation :
1

Rental van smelled like gasoline inside to the point where our b can logging smelled like gas. We had to drive around with the windows down. Tires all needed air.

Casey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY A.  |  Expérience générale 
Évaluation :
5

I had placed the reservation online and as soon as I arrived Tammy was so helpful. I had no issues whatsoever, process on getting the rental van was a breeze. Would recommend coming back, customer service from her was awesome.

Maria G. 
Évaluation :
3

From the time we picked up the van, it reeked of gasoline. we thought some was spilled and after an airing out, it would be ok. but for the duration of our rental, it smelled of gas and we had to drive with the windows open.

ELSA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C. 
Évaluation :
5

Outstanding experience from our initial phone call for information to final checkout. All staff (on phone & in person) were always professional, knowledgeable, courteous, and very helpful with everything from questions to customer service. Outstanding staff and organization! Will definitely use again & refer to others!

Theresa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C. 
Évaluation :
5

If every company adhered to the expectations set forth and delivered as those of Uhaul, the customer service alone...what a wonderful world this would be. We cannot thank the Castle Hills Uhaul team enough. Merci.

Christy L.  |  Premières impressions 
Évaluation :
5

Steven was very helpful and polite

JoAnn C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard D.  |  Expérience générale 
Évaluation :
3

Se hicieron cargos dobles a my tarjeta espero se haga la corrección lo más pronto posible !!!!

Maritza D.  |  Online Move In 
Évaluation :
5

These guys are on point. I messed up the after hours drop off procedure but they handled everything for me the next business day. If I move again will be renting from them.

KYLE M. 
Évaluation :
5

Everything was great. Jason was very helpful and accommodating. I would highly recommend this location to others and will use their services again.

PEGGY M. 
Évaluation :
3

The guy working at the location was very nice and helpful. Location is a little small so not the best selection of boxes and packing equipment. Truck was clean, but I didn't like that the fuel level was on “empty” when we received it.

Samuel C. 
Évaluation :
5

Pls consider giving Stephen a raise. He is an outstanding employee. Very kind, helpful, & courteous! Thx 

MARILYN P.  |  Expérience générale 
Évaluation :
1

Bait and Switch - 19,95 an hour - I have it 1,5 hours and get charged for 4 as a minimum - Never use U-haul!

CASEY M. 
Évaluation :
5

Thank you to The employees for the great customer service!!!

LUCINDA E. 
Évaluation :
1

The employee was not present, office was locked at 7:35 AM when I arrived to get the truck and equipment. The sign showed opening time at 7AM, there was a piece paper taped to the window stating that he will be back by 8:15. As I sat in my car, several people drove into the facility. The employee thet eventually opened the office at 8:15 drove in past us at 8AM, yet waited to open for a customer. Also, I had reserved, and paid for,48 padding blankets. There was only 24 present. I have not been refunded the cost of renting the 24 blankets that I did not receive. I expect this refund as a minimum...... So, the pickup was a disaster and an hour later than it should have been, and overcharged for what I actually rented, other than that the equipment was perfect.

Timothy L. 
Évaluation :
5

Very professional great experience

Alexis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R. 
Évaluation :
5

Steven at the castle hills location is probably the best employee I've came across when dealing with uhaul , very helpful and well trained.

Brayden P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NOEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBERTO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNIE S. 
Évaluation :
5

customer service was exceptional

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
5

I have always liked u-haul storage, I have always felt that it was the best out of all the other storages that I know. Thank you u-haul for keeping the units well maintained.

John M.  |  Expérience générale 
Évaluation :
5

Grnuinely the best uhaul experience i have ever had. Thr management and staff were so genuine and going above and beyond.

JOHN M. 
Évaluation :
3

Our reservation was for a dolly. The process was easy and Stephen was great in helping us. The location is not that easy to find. Since this is primarily a storage location the entrance to access the office isn't easily identified off of the frontage road. Then comes the second issue of the gate. When it was time to return the equipment I did not have a gate remote to gain access to the office. After waiting for another customer to come out I was able to get in. I tried calling the office but there was no answer. Third issue. The office was to be open until 5 but at 4:15 the door was locked and no one was there. After being disconnected twice calling the 1-800 number I was able to get help on the live chat. The rep was able to assist in returning the dolly and updated my contract. Thank you to Lilyana Reyes. Final and fourth issue, as I already mentioned this is a storage unit facility and since I was only returning equipment I didn't have a gate remote therefore I was stuck inside the fence perimeter and couldn't exit to leave. After driving around the units a few times I was able to get the attention of someone that was in their storage. This individual was able to let me out. Had this person not been there, I would have been trapped inside of the gate until someone else came in. Oh and did I mention this was a Sunday and there was no one in the office?! The following day was a holiday. I couldn't imagine having to have been stuck their all night.

IAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARICELA M. 
Évaluation :
5

It's a little hard getting in and out of the parking lot with the trucks.

Jesus G. 
Évaluation :
5

Actually it was awesome doing business with you guys

Calvo M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

The office representative went above and beyond to help me with the online move in when it wouldn't let me complete it using the link. I was driving through the night and stressed because I needed to be able to unload at around 430 am. His willingness to assist me made the very exhausting and stressful move so much more smooth! Merci.

Mistalina G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessi G. 
Évaluation :
5

All was great!

Julie M. 
Évaluation :
5

Great Service!

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALELI M. 
Évaluation :
5

Excellent customer service!

David H. 
Évaluation :
5

Five years with no problems, facilities always clean and well lit, very nice staff.

CARL P.  |  Expérience générale 
Évaluation :
5

Great service, been to many uhaul. By far the best one I have ever been to, I will be returning!!

Benjamin C. 
Évaluation :
3

unit was broken into

Marilyn T.  |  Expérience générale 
Évaluation :
5

Alanna provided top of the line Customer service she was truly amazing !

Sandra J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria v.  |  Expérience générale 
Évaluation :
5

Best UHaul experience!! Amazing caring helpful staff!! 😊❤️

Danielle W.  |  Expérience générale 
Évaluation :
5

Nothing, all was great

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Staff was very courteous and helpful.

Dawn C.  |  Premières impressions 
Évaluation :
5

Location experience was great; personnel attentive and equipment in perfect shape. Less happy with attempt to use the 24/7 online pick-up and return feature. App kept wanting photo of driver's license even though such had already been completed and acknowledged.

Ray B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORIO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lizette T.  |  Expérience générale 
Évaluation :
5

Good storage unit, clean and kept up well. Alanna does an excellent job !

TIMOTHY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osneciah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanequa L. 
Évaluation :
5

I don't think this location has anything to improve on. The store was clean, shelves were well stocked, and the employees were friendly.

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M.  |  Expérience générale 
Évaluation :
5

The staff was so lovely with me having to clean out my mom's storage unit after her death. They were very gracious and kind with something so challenging. Best customer service and care.

Florence F.  |  Expérience générale 
Évaluation :
3

Code does not work to exit

Tamara B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique S. 
Évaluation :
5

Outstanding customer service

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Contessa F. 
Évaluation :
5

Allanna at the storage facility I chose in san antonio was extremely helpful and kind to my anxiety... she was amazing!!!

RICHARD & Raquel P.  |  Premières impressions 
Évaluation :
5

David, Jeremiah, Kendall did excellent job!

Dempsey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGERIO A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G.  |  Expérience générale 
Évaluation :
5

The staff has been incredibly helpful and kind. I've been dealing with losing my place to live and they have been so understanding and helpful to me. I was sad to have to leave but I have to move out of the city in order to not be homeless anymore. Thank you for all your help and kindness. Means the world to me

Laurenn L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Expérience générale 
Évaluation :
1

Too many issues to list.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain L. 
Évaluation :
5

I have nothing but good things to say about this place.

Adrian J.  |  Expérience générale 
Évaluation :
5

I had a great experience and the staff was so nice and understanding. I would highly recommend this u haul to my friends and family.

Hector M.  |  Expérience générale 
Évaluation :
5

Thank you so much! Staff was incredibly friendly :)

Jasmine H. 
Évaluation :
5

Appreciated the super-efficient, friendly service, which made the equipment pick-up a breeze!

PABLO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janette B.  |  Premières impressions 
Évaluation :
1

It cost me about maybe fifteen hundred bucks to bring my books and personal effects to San Antonio from Abilene. Everything you "American Businesses" are now, "post-Pandemic," doing is all about how to "re-structure" your use of computers to rip customers off!

RODOLFO M. 
Évaluation :
5

Great customer service!!!!

VALERIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex W.  |  Premières impressions 
Évaluation :
5

Thanks for everything!

Ilse D.  |  Expérience générale 
Évaluation :
5

The location employee, I believe her name was Paige, was great and made the truck rental process seamless.

Kelly W. 
Évaluation :
5

Nothing to add at this time.

DANIEL R. 
Évaluation :
5

Paige was great! The only challenge is the parking at this location, it's minimal and a pain specially if you're driving a full size truck

Emilio Q. 
Évaluation :
5

Very nice ,friendly ,good service ,and communication

Concepcion S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Expérience générale 
Évaluation :
5

The person who assisted me was friendly and super helpful.

David G. 
Évaluation :
5

Courteous and ver friendly staff! Gave a sweaty exhausted dude a cold water when he needed it lost! Me, I was the sweaty exhausted dude!

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joboha H. 
Évaluation :
5

Awesome customer service everyone very pleasant. Would rent at that location again if needed a storage space again.

Francisco D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renata G. 
Évaluation :
5

Great storage place with friendly staff. I never had any issues. If I need another storage unit I would go here

Adam B.  |  Expérience générale 
Évaluation :
3

I was told to drop off the truck at the blanco location. When I arrived there, I was then instructed to drive back across town and drop off the truck at the 410 location. Not only was this a waste of my time and gas, I was also charged for four additional miles (which I wouldn't have gone over if it wasn't for them changing the drop off location). Overall not a great experience for me.

STEPHANIE P. 
Évaluation :
5

Staff was knowledgeable and very helpful. Equipment was in good shape. No problems.

DAVID M. 
Évaluation :
5

We have used life storage in the past, and we will no longer be using them due to the service we receive that U-Haul from Paige. Absolutely amazing service she accommodated every need we had and I look forward to future endeavors as we expand our business.

JEREMIAH H.  |  Premières impressions 
Évaluation :
5

Awesome customer service in the morning and the afternoon

Amya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayellen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Z.  |  Expérience générale 
Évaluation :
5

Extremely helpful staff!

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONN S.  |  Expérience générale 
Évaluation :
4

The hours of operation should be until 11pm.

Christel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.

Maria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeramie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amado R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerard D.  |  Premières impressions 
Évaluation :
5

Great facility no issues what so ever. Clean and friendly.

roy q.  |  Expérience générale 
Évaluation :
5

Thank you so much!

Greg W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalinda V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Green Light E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Online Move In 
Évaluation :
5

I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.

Chavette W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM M.  |  Expérience générale 
Évaluation :
5

Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewis

rochelle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Online Move In 
Évaluation :
2

The lady that help me was nasty, she was made this a bad move I will never again come here.

Larrethau D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete B.  |  Premières impressions 
Évaluation :
5

A very helpful staff!

Gregg F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille D.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful.

Linda S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora M.  |  Premières impressions 
Évaluation :
5

Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!

Aurora D.  |  Premières impressions 
Évaluation :
5

Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!

chantel m.  |  Expérience générale 
Évaluation :
5

Maggie went above and beyond to help me!

Teresa K.  |  Expérience générale 
Évaluation :
5

Fast friendly service, informative and very clean facility.

Linda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marquis H.  |  Expérience générale 
Évaluation :
5

The staff is great and very helpful.

Oscar V.  |  Expérience générale 
Évaluation :
5

The office manager was fantastic! I would definitely recommend this location!

Carolyn Z.  |  Expérience générale 
Évaluation :
5

Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!

Toni W.  |  Expérience générale 
Évaluation :
4

Vuestras cifras son pocas altas.

JESSE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B.  |  Expérience générale 
Évaluation :
1

While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me $1700 to replace. It's not a safe place and they wouldn't even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.

rebecca b.  |  Expérience générale 
Évaluation :
4

The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2,5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.

John S.  |  Premières impressions 
Évaluation :
5

great staff

lee l.  |  Premières impressions 
Évaluation :
5

Alana was OUTSTANDING HELP!!!!!

Carolyn B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul p.  |  Expérience générale 
Évaluation :
4

The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.

Randy V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S.  |  Premières impressions 
Évaluation :
3

But the regular employees great customer service friendly the manager not so much very rude

Mario V.  |  Expérience générale 
Évaluation :
5

This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.

Maria C.  |  Expérience générale 
Évaluation :
5

Awesome service and friendly employees

Marechia F.  |  Expérience générale 
Évaluation :
5

Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. Thanks

ROBERT M.  |  Expérience générale 
Évaluation :
5

I have several units and the office staff has always been helpful and friendly

Dutch A.  |  Premières impressions 
Évaluation :
5

Quick convenient and friendly

Isabel A.  |  Premières impressions 
Évaluation :
5

I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!

Misden G.  |  Expérience générale 
Évaluation :
4

Merci

GERONIMO F.  |  Expérience générale 
Évaluation :
5

Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.

William P.  |  Expérience générale 
Évaluation :
5

U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.

alfahad a.  |  Expérience générale 
Évaluation :
4

The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.

Richard M.  |  Expérience générale 
Évaluation :
5

Great service - professional and helpful. Thanks!

Demetrius M.  |  Expérience générale 
Évaluation :
1

Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.

Tyrone T.  |  Expérience générale 
Évaluation :
5

The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.

Frank L.  |  Premières impressions 
Évaluation :
5

Danny is great! Perfect customer service and went above and beyond his duties to help me.

UBALDO H.  |  Premières impressions 
Évaluation :
5

Very professional and treated with friendly attitude.

Joe V.  |  Premières impressions 
Évaluation :
5

Staff friendly and storage unit and property clean and maintained.

Monica C.  |  Expérience générale 
Évaluation :
4

Convenient location.

MIKE B.  |  Expérience générale 
Évaluation :
5

Très bien

alejandro m.  |  Expérience générale 
Évaluation :
5

The staff here could not have been any better. They were so friendly! If I ever need to use a uhaul again I will 100 % go here, and recommend anyone who needs uhaul to go here.

Kip W.  |  Expérience générale 
Évalu