I would like to say that the manager owner of the location as well as the staff were very professional highly proficient at their duties. Both ladies are very decent people. I enjoyed the entire experience with this particular rental because it helped my family continue moving my property into our newly purchased home.These ladies made experience a little easier and were very nice to us.Sergio U.
Customer Reviews for U-Haul Moving & Storage of Castle Hills
Pour nous contacter
San Antonio, TX 78213
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The associate that tended to both my husband and was very knowledgeable not to mention good customer service. Merci.Marion A.
Le client n'a pas laissé de commentaire.Deborah G.
Nothing...Friendly Staff, Courteous, & helpful..Keep up the Good Service ðŸ‘ŒRachel L.
It was a pleasurable experience.Henry W.
Excellent customer service and very welcoming! Would definitely recommend!JORDYN W.
Le client n'a pas laissé de commentaire.Kevin C.
I got charged for a dolly and blanket when I didn't use either and remained zip locked.Ali M.
Le client n'a pas laissé de commentaire.GEORGE W.
Better care hereKyle S.
I reserved a 26' truck a day before and at pick up time I was told it wasn't available and the truck was automatically changed to 20' truck. I picked up the truck at 3:30pm with intent to drop off late night but couldn't finish up. I returned the truck by 11:30 am next morning and was charged 50 $for not returning before midnight and another charge of 40 $for an extra day. During this period of difficulty and hardships when the government is even provided businesses and citizens with incentives to survive, This Uhaul location is extorting money and preying on customers! Shame to you all at this location!!!UGOCHUKWU A.
I accidentally made an 8:30 PM reservation when I needed an 8:30 AM reservation. The ladies running this location helped me out with a van that was reserved for later in the day. I was really appreciative of their help.Sharon C.
Le client n'a pas laissé de commentaire.ESTELLA F.
The hours of operation should be until 11pm.Christel M. | Expérience générale
Max PerDiem -Keep up the great work!! Thanks for a wonderful experienceSteven V.
Le client n'a pas laissé de commentaire.RICHARD J. | Premières impressions
Le client n'a pas laissé de commentaire.Jean Pierre C.
Le client n'a pas laissé de commentaire.Mark M.
My experience with U-Haul of Castle Hills was a very excellent one. The staff was always friendly & helpful during the entire time that I rented storage space at this location. This location was always clean, orderly & well maintained.Maria H. | Expérience générale
Le client n'a pas laissé de commentaire.Jeramie M. | Expérience générale
You guys have gone above and beyond for me lol I never do the surveys but here I am. A very satisfied customer and I can't thank y'all enough.MATTHEW ELIAS R.
Le client n'a pas laissé de commentaire.Frank A.
Le client n'a pas laissé de commentaire.Karen S. | Premières impressions
Everything went smoothly and actually faster than I expected. Only issue I had was of my own doing. Just a mile down the road is another Uhaul store. Has a big uhaul up on a pole and it's always seen off 410. It's easy to think that location is the Castle Hills location. Both locations are off of Loop 410 in San Antonio Texas.SETH M.
Le client n'a pas laissé de commentaire.Juan G. | Expérience générale
Very kind and patient very clean facilityJoseph A.
The customer service was real good from both staff that where there to sign me up for a storage unit to taking off the trailer thanks for you good serviceLONN S.
Becky was absolutely amazingChinedu I.
Le client n'a pas laissé de commentaire.CHRISTINA B.
My experience was great and the staff member even helped me put dolly in my car! Great customer service!lisa E.
Le client n'a pas laissé de commentaire.Lisa R.
Le client n'a pas laissé de commentaire.Amado R. | Expérience générale
Le client n'a pas laissé de commentaire.BRENDA M.
The only problem was the van I rented was real sluggish. It was hard to turn. The vehicle was hard to stop. It wanted to accelerate hard from a dead stop. I let the associate know these issues when I returned the equipment.Gary K.
I had previously rented from a very very poorly run and cared for uhaul location. It left me thinking all uhaul locations were like that. I am glad I was totally wrong this Castle hills loc was amazing. The van was totally clean inside and in the back, it literally smelled like detergent in the back, freshly moped. Amazing!!! I was truly turned around ,full 180, on my idea of uhaul. This loc is truly well run and the staff seemed fully informed and totally aware of their business and system.MARCO G.
Le client n'a pas laissé de commentaire.Jose N.
Paige is awesome. I felt terrible turning in that horrible truck to her. she'll never get the Florida stink out of it.Kristen D.
Owner/Manager - very professional!!Carlos B.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.LORENA V.
Le client n'a pas laissé de commentaire.David G. | Premières impressions
Le client n'a pas laissé de commentaire.Antoni L.
I did not appreciate you charging my credit for the amount I disputed without contacting me first. Especially since I returned the Uhaul truck with a full tank when I did not have to! Have a lovely day.Patsy K.
Le client n'a pas laissé de commentaire.Devin T.
Le client n'a pas laissé de commentaire.EDWARD S.
Le client n'a pas laissé de commentaire.Monica H. | Premières impressions
Le client n'a pas laissé de commentaire.Gerard D. | Premières impressions
Great facility no issues what so ever. Clean and friendly.roy q. | Expérience générale
I made contact with this site 24Hrs in advance and everything went very smoothly.... the office was very kind!William M.
Thank you so much!Greg W. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA R. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN H. | Expérience générale
The person at the desk wasn't friendly and more like a kid even tho he was a kidLUIS C.
Le client n'a pas laissé de commentaire.ANGELO G.
Just had perfect and fast customer service, The truck was clean and ready before I arrive. Merci.Eduardo L.
Le client n'a pas laissé de commentaire.Rosalinda V. | Premières impressions
Le client n'a pas laissé de commentaire.Green Light E. | Premières impressions
Le client n'a pas laissé de commentaire.John T. | Online Move In
I kept my items in storage for about three years and when I went to retrieve my items they were in the same condition as the day I purchased the unit the staff has been very helpful and easy to contact.Chavette W. | Expérience générale
Le client n'a pas laissé de commentaire.MIRIAM M. | Expérience générale
Love the hospitality of friendly faces, especially being new to the city. My husband and I were most frantic when we discover half the apartments in San Antonio do not have a washer and dryer connection system room. To our surprise we were able to transport our washer and dryer from Dallas to San Antonio to be stored in the U-Haul facility, until we were able to find resident that was able to accommodate us in a most difficult situation. We were able to get a storage not too small and not too big, but just right. Thank you U-Haul for being very convenient for our needs. Thanks, Lamont and Rochelle Lewisrochelle L. | Expérience générale
The Austin HIway and castle hills location are both gratet at there jobs in Sanantnio tax so efitent and polite thank you guysROSE M.
Le client n'a pas laissé de commentaire.Jonathan S. | Online Move In
The lady that help me was nasty, she was made this a bad move I will never again come here.Larrethau D. | Expérience générale
Le client n'a pas laissé de commentaire.Lauryn E.
Le client n'a pas laissé de commentaire.Pete B. | Premières impressions
Le client n'a pas laissé de commentaire.QUINTIN M.
Le client n'a pas laissé de commentaire.Michael S.
A very helpful staff!Gregg F. | Expérience générale
Great staff!GREGG F.
Great staff!Gregg F.
Nice lady met me at entrance, very helpful and caring while explaining my minor additional charges.Wayne C.
My u-haul reservation was canceled three times and notice was not given to me until after the fact each time. On the third time luckily I checked the reservation before I went to sleep only to find that it to had been cancelled. The first two reps that I spoke to at your 1-800 reservation line did not help me in the least. I am still trying to understand how it is that someone calls to make a reservation and the people at the sites just give away their U-Hauls and then notify them hours after the fact or days after the fact even. I have moved seven times each time using a U-Haul and have never had this experience before but will never use U-Haul again after this experience. U-Haul should be ashamed of itself for how it handled this whole situation from start to finishJUDY P.
The light duty dolly was not in the vehicle but luckily they refunded me my 7,00 $ once I informed them of the issue. Great customer service throughout the processTristan G.
Le client n'a pas laissé de commentaire.charles W.
Mr.Kevin Taylor enlightened my day wonderful service a real professional experience THKS CIAO Ms.Hollywood ðŸ’ƒðŸ¾THANKS ðŸŒžSAKEENAH R.
Not charge your customer fees for something they didn't even do wrong. I rented the U haul online with 211 miles available but was told upon return that I was only given 186 miles to drive the vehicle. Completely unacceptable on U hauls part!Johnny R.
This was not my original, confirmed reservation for 10/31. I produced my conf # at the 1st location but they had no record so found a truck in vicinity. I was ticked with failure w/confirmed reservation because I'd hired a helper to load the objects. Increased my costs of the move.Kathleen F.
Nothing, the service was amazing, very friendly and helpful staff.Denise R.
Le client n'a pas laissé de commentaire.RAFAEL D.
Le client n'a pas laissé de commentaire.David A. | Premières impressions
The lady was super helpful!Roshid A.
Excellent serviceMAULUDDIN R.
Le client n'a pas laissé de commentaire.Elda S.
Le client n'a pas laissé de commentaire.Lucille D. | Expérience générale
Staff very friendly and helpful.Linda S. | Expérience générale
Le client n'a pas laissé de commentaire.Yan C C.
The guy who checked me out parked the truck where it was tricky to get it out. He also did not have me check it out for previous damage. I have used uhaul before and they were much more informative.JOANNA L.
Le client n'a pas laissé de commentaire.Nora M. | Premières impressions
Le client n'a pas laissé de commentaire.ARNOLDO S.
Le client n'a pas laissé de commentaire.guadalupe S.
Le client n'a pas laissé de commentaire.Ralph P.
Alanna Mclellan is always so kind, patient, and helpful. I appreciate her how she reaches out to customers if there is an oversight on payments. She listens and is ready to make any changes necessary. Thank you for offering excellent customer service!Aurora D. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea D.
Ive only rented one other unit before, and it was with another company. I dont have much experience in renting storages, but if anyone were to have a first storage unit experience, I hope they have one as great as I had with Uhaul. The exterior and interior were very well cleaned and maintained. I appreciated the free dollys for customers to help transport their belongings. I loved the benefits of having an elevator and a indoor unit too. The other storage company I had prior, didnt seem to have pest control and there was always bees attacking me. So knowing each unit had pest control measures gave me piece of mind. Best of all, the entire staff was polite and helpful from the moment I applied, to them waving me goodbye as I exited for the last time. I wish I couldve been a customer longer but I only needed for a quick move. I will definitely use this location if I need a unit in the future and hands down recommend anyone I know, to Uhaul Storage. Its a moment that is never forgotten when a customer experiences real customer service, with that said, thank you!chantel m. | Expérience générale
Huge Storage Location. Great people working there.ANTHONY S.
Maggie went above and beyond to help me!Teresa K. | Expérience générale
Fast friendly service, informative and very clean facility.Linda S. | Premières impressions
Le client n'a pas laissé de commentaire.EDUARDO M.
Le client n'a pas laissé de commentaire.HALEY V.
Le client n'a pas laissé de commentaire.Edgardo C. | Expérience générale
Le client n'a pas laissé de commentaire.Milad K.
Le client n'a pas laissé de commentaire.ANDRIA H.
It felt like I was under pressure using the truck. I got a smaller u-haul that's all they had available then I was rushed 1 hr before my time to bring the truck back. They were trying to rent it out again. The lady that helped me was terrible. I have been renting U-Haul all across the country this has been 1 of the worstLonnie D.
Le client n'a pas laissé de commentaire.Marquis H. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.Olivia G.
Our only complaint was lack of parking when picking up the truck. If you are aware of that you are good.Mark H.
The staff is great and very helpful.Oscar V. | Expérience générale
Le client n'a pas laissé de commentaire.Gilbert S.
Great customer service!Samantha A.
The office manager was fantastic! I would definitely recommend this location!Carolyn Z. | Expérience générale
Le client n'a pas laissé de commentaire.Vendetta L.
Le client n'a pas laissé de commentaire.Carlos L.
Van was ready when we arrived and the manager was very friendly. No negative issues.Clay P.
Le client n'a pas laissé de commentaire.CARL T.
Le client n'a pas laissé de commentaire.CECILIA B.
Le client n'a pas laissé de commentaire.Patrick M.
Paige And Alaina were extremely helpful and went above and beyond EVERY time I interacted with them, on the phone and/or in person.. I would absolutely recommend and choose this particular location again because of the customer service, these ladies, both provided! Thank you both for everything!!!!Toni W. | Expérience générale
Vuestras cifras son pocas altas.JESSE T. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick W.
Le client n'a pas laissé de commentaire.Vendeta L.
Absolutely nothing. The entire experience start to finish was easy and pleasant!Jenna J.
Le client n'a pas laissé de commentaire.Armando V.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Deborah B. | Expérience générale
Le client n'a pas laissé de commentaire.Benito V.
The employee was not wearing a face mask when he approached the truck I rented. The parking spot that the 10ft truck was parked in a 4 car parking lot with a car parked directly behind me. My husband had to get out and direct me backing out just to leave the facility. Would not recommend it - especially if the truck you're renting is parked in front of the gated entrance in such a small parking lot.Kaitlin D.
While I parked my motorhome there, it was hit and scratched on the back right side. But the worst is someone stole my catalytic converters from underneath, that cost me 1 700 $to replace. It's not a safe place and they wouldn't even try to look at the videos or figure out the infrared alarm. It had to be someone who drove in or it would be on the videos. They still owe me for time since Ileft before the month was over.rebecca b. | Expérience générale
Le client n'a pas laissé de commentaire.Justin G.
Great Customer Service, very helpful and friendly.Bobby B.
Easy, seamless process to rent and return. Will rent again. Much more economical than renting a vehicle from Home Depot. Thank you!Marcia B.
Le client n'a pas laissé de commentaire.Donald D.
Alanna was very helpful, knowledgeable and very friendly.Lori M.
Alana was outstanding.....she helped me very very muchCAROLYN B.
Le client n'a pas laissé de commentaire.EDUARDO C.
Extremely helpful and patient great serviceGloria Z.
The very first lady (didnt get her name) I met was very friendly and helpful. I appreciate that after driving 2,5 days across the country, and then surviving I-10 construction with TX drivers while pulling a trailer diving and dolphining over all the roadwork.John S. | Premières impressions
The first woman to greet me was very friendly and helpful (I dont know her name). The other staff were merely adequate, smiles must cost money, and I'm too cheap for that.CHUN HOW S.
Le client n'a pas laissé de commentaire.David R.
great stafflee l. | Premières impressions
Alana was OUTSTANDING HELP!!!!!Carolyn B. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph I. | Premières impressions
Le client n'a pas laissé de commentaire.Leticia G. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona R. | Premières impressions
Le client n'a pas laissé de commentaire.paul p. | Expérience générale
The customer service was excellent. I was able to get to my spot with no issue. The room recommendation was perfect for my needs. I appreciate the one month offer of storage with my move up front. It was one less thing off my mind while I finding my new place. I even stayed an extra month. I was not in a rush to make a decision on a new address. The only 2 things I think the corporate team would approve would be to repaint the faded logo sign and fix the drainage in facility. A pond of 30' by 6' and 2" deep will form when it rains in front of the storage rooms.Randy V. | Expérience générale
Le client n'a pas laissé de commentaire.Hector S. | Premières impressions
But the regular employees great customer service friendly the manager not so much very rudeMario V. | Expérience générale
This is the second time I have conducted business with this location. It was a great experience. Great customer service and the unit was clean and very easy to access.Maria C. | Expérience générale
Awesome service and friendly employeesMarechia F. | Expérience générale
Truly a GREAT storage facility!!!! I was a customer for over 4 years and never had an issue. ThanksROBERT M. | Expérience générale
I have several units and the office staff has always been helpful and friendlyDutch A. | Premières impressions
Quick convenient and friendlyIsabel A. | Premières impressions
I had such an easy experience moving in and out of my storage unit. Mrs Alanna and her staff were wonderful and willing to assist. I will definitely keep this facility in mind for future needs!Misden G. | Expérience générale
MerciGERONIMO F. | Expérience générale
Always very friendly staff , Especially the manager, Awesome Personality, I will highly recommend this Property to all of my friends and anyone who asks.William P. | Expérience générale
U-haul's services were very good and my family benefited from them and the reception staff was very friendly. I would recommend anyone to use U-haul's.alfahad a. | Expérience générale
The staff are friendly, but not necessarily on the ball. They were considerate and timely, but struggled to implement contracts and operate their software quickly and correctly.Richard M. | Expérience générale
Great service - professional and helpful. Thanks!Demetrius M. | Expérience générale
Lack of cameras on site. My car was broken into between May 2018 and July 2019. I was never notified my car was broken into, was just told to give a police report and go through my insurance company.Tyrone T. | Expérience générale
The staff at this location we're great. I had issues getting in after hours and called the number at 3 in the morning. The manager answered,,, have asleep, lol, and got on her laptop and got me in.Frank L. | Premières impressions
Danny is great! Perfect customer service and went above and beyond his duties to help me.UBALDO H. | Premières impressions
Very professional and treated with friendly attitude.Joe V. | Premières impressions
Staff friendly and storage unit and property clean and maintained.Monica C. | Expérience générale
Convenient location.MIKE B. | Expérience générale
Personnel amicalPerry W. | Premières impressions
Everything was explained and a pleasant experience overallRoger Thomas T. | Premières impressions
Location is very close to the airport.REGGIE C. | Premières impressions
I received outstanding customer service during a stressful time. The ladies show kindness, patience and support. Thanks so much!TAMARA T. | Réservation
I arrived to the storage area on a Sunday after closing. I called a number for assistance and a lady came abt 15 min later to open and write the contract. Merci.Oscar M. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!