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Patricia B.Customer Reviews for U-Haul Moving & Storage of Cedar Hill
Testimonials From Recent Customers
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Guys are the front desk were very polite! Excellent customer service skills!
RODERICK D.Good experience and professional employees.
Yvonne C.Completed my fantastic experience. Will recommend.
Dave L.Everything Was Great
Zecqurie C.They put the wrong dolly in I asked for utility dolly and a fridge dolly and got a roller dolly instead. They assured me it was in the truck and I didn't notice till I was at storage.
Stacy C.Make sure that your tires on the rentals are in good condition.
Deandre B.When the reservation was made, the wrong date was entered. We caught the problem after we were in Duncanville to pick up the trailer. The location in Duncanville was helpful in securing a trailer for the correct date
david J.Staff was super friendly and helpful.
Natalie L.The uhaul agent that assisted me was top notch and should get a promotion and raise. I was nervous about towing my suv but he took time to demonstrate how to properly secure it to the trailer. The best service
Thaddeus P.Nice young men were very helpful and efficient. Had reservations & I was in & out in very quickly. Good experience - thanks.
James P.Don't let customers smoke in your trucks.
RONALD B.Tia is amazing making things as convenient as she can for her renters/customers
nolan F.More and better employees. The owner was doing three peoples jobs. Hitch was not connected correctly by employee and the employee when I returned it just didn't care at all.
Clifton L.Both reps where polite, helpful and made my day . Non-issue at all I'll be come back to this uhaul place
Tameka S.When we Rented a U-Haul we were unable to unload our 1st load due to someone who returned their rental in front of the gate entrance. Had no one to call for assistance and had to leave the truck at the storage facility until the next day. It delayed our moving process and I was charged for services that were out of my control. A sign needs to be posted not to park returned trucks in that area so storage renters can access their units. The facility only has one entrance and I pay extra to have 24 hour access.
Amanda S. | Premières impressionsExcellent service provided
Balanga M. | Premières impressionsGreat service
tom E.The staff was great from the start. Very engaging and professional. The process from renting the trucks and returning was quite simple and fast along with the renting of the storage unit from start to finish. I completed the return process conveniently on line. The family and I have used uhaul services for many years and have always been happy. Merci.
Christopher B. | Expérience généraleThank you for helping with spur of the moment reservation and call back
Greg B.Everything was satisfying. The three young men that took care of me. Had excellent customer service!! I would definitely recommend this location just because of them ☺ï¸
DONNA R.I purchased the smallest unit without seeing it. It was the size of a closet! I didn't receive a refund and I had it for a couple of weeks without ever using it. I went to another storage company and got a unit three times the size for the same amount. A company I used over 10 years ago but I thought Uhaul would be better this time around but sadly it was not.
Camika J. | Expérience généraleKeep up the great work and awesome customer service!
Gustavo S.The representative at this location was very helpful with our return! I would definitely recommend this location!
dachea C.Courteous and knowledgeable staff.
Phyllis V.Great service
Vonda J.Craig mentioned a folding fee in passing. I hadn't seen the decal in the truck yet, as I only drove it but didn't pack it. When I asked questions, he said “well you didn't find it like this did you?†I said no but I wasn't aware of the fee. However I'd likely pay the $25. He responded with “we'll actually charge what we wantâ€â€¦so, of course I asked him what that would be, and he said “$1 per blanket on top of the fee.†I told him that was ridiculous so I'd fold them. However, I'd already posted my picture. So, my daughter and I folded every one. We left the truck in pristine condition. I'm waiting to see what the bill reflects. I submitted the “unfolded†picture on the app before Craig's incredibly rude interaction. I now have the picture of each blanket folded. Bottom line, Craig was the worst customer experience I've ever had, period. I will actively tell anyone who will listen about my experience there. Norman Ok was great, Cedar Hill was a SNL skit.
Matt R.The representative was very kind and had a great sense of humor. She was very informative and gave me all the information I needed to make the experience great.
Michael L.No e
Ezell M.Al is. Great
Steven R. | Premières impressionsPlease DO NOT take photographs of my driver's license. Such makes me very, VERY scared in terms of identity theft. IF in the near future I begin to have identify theft issues, i.e. checks made out in my name and such, I am definitely naming your organization as the source of my issues. I DID NOT appreciate this at all. Total, 100 % scared when your employees took photos of my Tx DL. If you disagree, when was the last time you had your driver's license photographed? This needs to stop. I would NEVER recommend your services for this one single action of your employees. No matter what you say as your reason(s) for such, it was NOT appreciated and I consider such just a setup for identity theft which your organization will be named as the source if I have problems in the future. QUIT this practice! END of story.
WILLIAM B.You all are great. Customer service skills is great, location great, trucks runs great. You do not need to change anything. Will use you again if the need comes up and and I will definitely refer you to friends and family.
mardrell W.Was overcharged 30 for a full tank of gas , when only used 10-15 , was not informed that a service fee would come out if wasn't fueled . Made it seem like it was coming out the deposit I gave in cash
Kenneth W.I originally reserved a truck at a different location. When I arrived the truck wasn't there and I was simply out of luck and had to scramble to find a truck. This location helped me out tremendously and was able to give me what I needed with a limited inventory.
Kelley S.The location is difficult to navigate with a trailer, though it is well maintained. The staff is pleasant and very helpful.
Christian A.The workers were very nice and helpful. Overall great experience
Latationa M.I don't see anything needs to be improved at this given time. Keep up the good work.
Thomas H.staff was very kind and helpful.
SAMUEL S. | Expérience généraleI will not rent from any other location. The staff is wonderful, helpful, and ensures I will be safe unlike other locations I have used in the past.
Sharon T.I am so grateful for your agents impressive customer service skills. Great equipment, clean and well maintained. Would highly recommend this UHAUL location. Merci encore.
Kori Hope J.Great job
derrick W.The truck transmission seemed to struggle when accelerating even when the truck was empty.
Sergio Y.The return location was out of business Had to go to a different location waited 20 minutes on hold.
Dion R.Service is great at this location
Roy M.everyone was very polite and helpful
Myrna B.More room to park
Doris R.Awesome staff. Very friendly and helpful. Thank you Tia.
Julie S.Had a great experience, the associate Tia which helped us load the car trailer was very helpful and went above and beyond when our trailer lights went out. Tia ensured before leaving the location everything was working as it should-thank you!
Christopher M.The brakes on the truck were a little scary but the customer service was amazing!
Sharonda G.Water damage at my unit destroyed some paperwork I had in a folder, I can't replace.
Reginald C. | Expérience généraleI'm still waiting on receipt that shows I returned equipment.
YOLANDA W.Staff was very friendly and always have equipment I am looking for. Good experience
Charles B.Perfect, great experience! Quick friendly with a great attitude.
Santiago F.N.D.
Marcus H.I love renting from this location. Keep it up.
SIMON O.The manager is very good at customer service goes above and beyond Tia.
nolan F.Amazing
Sarah M.Maintain the trucks. Care about the customers.
Peter A.Great 😊 customer service..will use u guys again 💯
Amalia G.Tia was amazing. The service was outstanding, custormer for life
JASON T.The Rep was friendly and courteous at the U-Raul Movin storage Cedar Hill, Tx (835025) He even waited for me till closing time due to wrong key lock on hitch. Give this man a raise or promotion for going the xtra mile. Will highly recommend to family & friends.
Roberto G.The young man in customer service provided me excellent service. He was very appreciated.
Linda V.Make sure the truck has coolant in it
Mike R.Experience was awesome!!
Quentin D.The young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.
HARLAND C. | Premières impressionsThe staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.
Yaneth S. | Expérience généraleI will write more about our dealings as I learn more.
Lawrence A. | Premières impressionsEveryone has been friendly there for many years that I patronized them!
Mike L. | Expérience généraleOur storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20 000 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.
BRENT R. | Expérience généraleStaff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.
Yaneth S. | Premières impressionsEverything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Merci
LUIS M. | Expérience généraleWe opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.
Robert M. | Expérience généraleGate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month
Delbert P. | Expérience généraleLove the place would still b there if it weren’t for the price
Ivan B. | Expérience généraleWithin a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99 to $114,95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.
Joe E. | Premières impressionsThe gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00
Lucia M. | Premières impressionsJust want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business
Brandi L. | Premières impressionsPoor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.
Ricole O. | Expérience généraleThe price I was quoted on the phone wasn't the same price . After putting my stuff in there I come back & my key doesn't open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn't opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that's out of my control? Horrible service.
LABARRAN W. | Expérience généraleThe stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..
Gregory W. | Expérience généraleI love the staff at this location, especially Miss Tia
CHRISTINA H. | Premières impressionsStaff very helpful and friendly answered all my questions
Tony W. | Premières impressionsMerci.
Rhonda L. | Expérience généraleCustomer service is great!!!
DAVID ISAIAH W. | Premières impressionsThey Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.
Juan R. | Expérience généraleThe only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)
Angela and David C. | Expérience généraleThe staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.
Jessica C. | Expérience généraleHowever, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.
AL D. | Expérience généraleAlthough it looked like the boxes hado some water damage everything was ok.
Pennyleila S. | Expérience généraleThe access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.
Zandra S. | Premières impressionsI had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.
CHARLETHIA E. | Expérience généraleIt was a great storage unit... well kept and the staff was professional.
ALFARID C. | Expérience généraleUpon moving out of my unit on Saturday February 27, 2021, I was billed $124 that included a late fee. I did call the facility and was told that the $124 would be taken off.
Cedrick C. | Expérience généraleStaff was very helpful.
Shunda R. | Expérience généraleFriendly, courteous and helpful!!
JOE G. | Premières impressionsGabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.
Cassandra J. | Premières impressionsGreat Customer Service
Micheal E. | Expérience généraleThanks for your business and hospitality. May God bless y'all abundantly
rondelon d. | Expérience généralecharged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.
Rodney B. | Expérience généraleNever had a problem and appreciated the staff!
jacqueline b. | Expérience généraleGreat Customer service!
Micheal E. | Premières impressionsI love uhaul
patricia b. | Premières impressionsHaving to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that's more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.
Cindy W. | Expérience généraleI used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.
Tiffani D. | Expérience généraleThe staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.
Jorge G. | Expérience généraleWhen on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154,95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.
Ben S. | Premières impressionsVery helpful!
bradford d. | Premières impressionsGot chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.
Russell W. | Premières impressionsVery pleased with the service of U Haul Cedar Hill
GARY S. | Expérience généraleThe guy who helped me cancel my storage was very nice and super quick! Sorry I don't remember his name but he was great!
Victoria J. | Expérience généraleService was quick and all employees were extremely friendly and helpful.
Angela S. | Premières impressionsThank you for helping my church and me with your storage facility.
drake w. | Expérience généraleI give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).
Dale B. | Expérience généraleBrandy is awesome.. Above and beyond. .. Service with a plus..
willie s. | Expérience généraleneed a better way to get on and off the high way .not your problem I know
Johnny l. | Expérience générales/o
Surayyah F. | Expérience généraleI had a good experience with using the climate controlled storage for 4 years.
DENISE B. | Expérience généraleGreat service
Paul N. | Expérience généraleThe 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.
Eloluvette H. | Expérience généraleThere was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.
Becky H. | Expérience généraleDropped my stuff broke my expensive china wear and didn’t deliver on time
Sarah A. | Expérience généraleThe staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.
Ebbie C. | Expérience généraleWish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15' truck. She got us on our way.
camroy d. | Expérience généraleGreat experience, no problems.
Aaron H. | Expérience généraleThe representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.
KRISTIAN C. | Premières impressionsEveryone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.
Becky H. | Premières impressionsAaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.
Jerry M. | Expérience généraleTOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.
BILLY STEPHEN C. | Expérience généraleWhen the ac gets permanently fixed it'll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.
MARY E. | Expérience généraleYou have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?
Felicia C. | Expérience généraleI found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.
Scott M. | Expérience généraleThere is an very bad Communication
Chris H. | RéservationSatisfied
betty w. | Expérience générale