Customer Reviews for U-Haul Moving & Storage of Cedar Hill

Évaluation :

4

Staff was helpful and professional. It was not easy however to make updates to reservation. I was also not happy that when I discovered truck was to small, the exchange process was too complicated. Specifics should be added to website on what exactly defines one bedroom.

Évaluation :

5

The trailer that we had reserved was not exactly what we needed. We really needed one with a ramp but there weren't any available close by. The person at Uhaul suggested a motorcycle trailer which had a ramp and worked out great. All that we were moving was a small refrigerator. The only thing is that I reserved an appliance dolly online but they didn't have any.

Évaluation :

5

Everything went great

Évaluation :

1

Overcharge for flat tire

Évaluation :

5

Rien

Évaluation :

4

The mileage on the vehicle was incorrect. Would not let me check in with the app.to return the vehicle. Called customer service. Spoke with 3 different reps, and took over an hour to resolve. Very unsatisfactory. Not happy with the service.

Évaluation :

4

Merci.

Évaluation :

5

The young man that was working there on this past Sunday he was a very good representation of you all. I want to say is name is Demerius I could be wrong with his name did start with a D. He works there on every Sunday he told me he is a very good employee represent a U-Haul very well.

Évaluation :

5

I have been using this location for years,and the representatives are alway very efficient and courteous. Last week when I rented they were short staffed and Jahnnis I believe is. The young man that helped me and he was working both registers we never felt a void while the other rep was outside helping someone . The week before there was a young lady there and she was very friendly even though it was almost time for her to get off she got me in and out in record time . Whoever trains these young men and women do a great job.

Évaluation :

5

The employees are always nice and operate with urgency. I send all of my park Hosts and campers there for propane. On this visit, I rented a 6x12 cargo trailer and was delighted they hooked and unhooked the trailer! Definitely customer oriented.

Évaluation :

5

Wonderful place and helpful. Not so much the National hotline for Roadside assistance

Évaluation :

5

The staff here are all outgoing and professional. Would defiantly recommend them!

Évaluation :

5

When I reserved the UHAUL truck, I was told that it came with a free moth of storage and a 10x10 storage room. I was also told that the storage room would have street access and that I would be able to drive up to it. The 10x10 storage room was also reserved at that time. When I picked up the truck, there were no issues. The staff members were beyond amazing. However, when I called the destination location, the issues began. When trying to locate my reserved storage room, I was told that there were no 10x10 storage rooms available. They could only offer me two 5x10 storage rooms that wouldn't be near each other. Additionally, I was told that in order to get the free month of storage, I would have to get the storage rooms on the 3rd floor of the building, meaning there was no street level access. I would have had to drive up to the unloading station, take the elevator to the 3rd floor and go in opposite directions to access the storage rooms. I hired movers and not only did this create a large inconvenience, it would have added more time to my move, and I was paying the movers by the hour. Additional time was not in my budget. Moving is already stressful as it is, and what started off as a great experience quickly turned sour after learning what I was initially told was inaccurate. I had 30 minutes to find another storage facility that had street level access. Lastly, I was charged 141 $to rent a 15 foot truck for a few hours, when the truck says the rental is 29,95 $. That's misleading information. Customer service was not quickly accessible, and I would have had a 60 minute wait time to speak with a representative. This was an overall terrible experience, and I won't be using UHAUL again to assist with my moving needs. Signed, An extremely frustrated customer!

Évaluation :

1

Still haven't received my 300 $back from this location for my uhaul box being late. I seriously will never recommend Uhaul. Horrible.

Évaluation :

5

Awesome experience. The associate was well informed and very helpful. Great Job!!

Évaluation :

5

Excellent!!!

Évaluation :

5

best U Haul facility I have ever been to.

Évaluation :

5

Great customer service very polite and helpful in my pick up experience.

Évaluation :

5

Customer service is great!!!

Évaluation :

5

It was a great experience!

Évaluation :

3

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Évaluation :

4

The truck windshield was very dirty. I had to stop at a place to clean it. It did make me wonder if they checked the vehicle for general maintenance before I picked it up.

Évaluation :

2

Needs to move the location more towards cedar hill

Évaluation :

5

The staff in particular and facilities/equipment at this location has always been great at this location. However, for the first time, the trailer available was not what I reserved online. I reserved a 5'x9' utility with a wheel chock for a motorcycle. But the trailer that size that was available did not have the chock.

Évaluation :

5

Good experience. I didn't like that my pick up location was changed from Grand Prairie. I had to pick up in Cedar Hill so that meant I had 15 of my 41 allotted miles used just to drive back home. That was not right in my opinion.

Évaluation :

5

Wonderful job 👍🏾

Évaluation :

3

The location was closed when I arrived to drop the truck and trailer off so I can't accurately comment on the facility.

Évaluation :

5

Not a thing it was great . i was in and out fast vary pleasant experience

Évaluation :

4

Na

Évaluation :

5

This process could not have been easier. The front desk staff was friendly and walked me through the process on what would happen once I got into the vehicle in a quick but efficient manner. Dropping off the vehicle was just as easy. I pulled up to the return area, the staff got in the vehicle and I received my receipt via email almost immediately. I have no problem using this Uhaul location again.

Évaluation :

1

Both employees that were there were incredibly helpful, BUT the storage requested was NOT available. No one from customer service called to notify me and myself as well as our movers were inconvenience.

Évaluation :

5

For some reason I was not able to complete the turn in with my phone but the fellow working was extremely helpful and made the drop off a quick and pleasant experience. I will definitely use U-Haul again!

Évaluation :

5

Tia, manager and I think his name is Jeremy is awesome!!! I will be back!!!

Évaluation :

5

The young lady was very helpful and nice and PROFESSIONAL.

Évaluation :

4

I nevet received my 30 day free storage

Évaluation :

2

Rude customer service from the guy that rented me the truck.

Évaluation :

5

The lady, I believe she was a asst. Manager. She was awesome. Customer service was Excellent.

Évaluation :

2

Gas was where it they said it was. It was supposed to be 3/4 but it was in between 1/2 and 3/4. The works were leaving at 6 so I couldn't stop and say something. Then it took almost 2 hours to checkout. The scan qr wasn't valid. I call customer service and sat on hold for 30 minutes then they transferred me and I sat longer. I'm planning to move soon and will have to find other options.

Évaluation :

5

Have discounts or offer special rates, mileage discounts. AARP rates, any kind of incentives would be great in assisting customers during what could be a very difficult time for them.

Évaluation :

4

Professional, very accommodating, polite, clean truck, & no issues. This will be my preference location for future needs.

Évaluation :

5

Tia provided exceptional customer service. She was professional and friendly.

Évaluation :

5

Thanks for the outstanding service

Évaluation :

5

Is ok

Évaluation :

3

The truck smelled like pee and fabuloso was used to try and clean it...

Évaluation :

5

Gabrielle is amazing, I walked in finishing up my reservation over my phone, but she took over for me, finished the pickup transaction and hooked up the trailer as fast as she could very diligent and extremely helpful, I will definitely come Bach to this location, she made all the difference, very energetic.

Évaluation :

3

When I dropped the truck off, I think I was overcharged. I stated so on the website, and it indicated someone would contact me in 48 hours. It's been almost a week and no one has contacted me.

Évaluation :

5

Great staff excellent service.

Évaluation :

1

The woman that was working didn't know what she was doing. She first said that she wouldn't be able to give the the trailer because it was already reserved by someone else. Thirty minutes later after arguing with her she realized that she had made a mistake and it was my trailer. After hookup she try's to make me pay for it after me telling her I had already paid over 300 $for the rental. She tried telling me I was wrong (again) and didn't know what I was talking about. Five minutes later she realized she was wrong and the. Told me I could “go about my way”. It was some of the worst customer service I have ever seen.

Évaluation :

1

To improve you can start by not charging customers for things out of there control. The truck I was given completely shut off while driving. This truck was then picked up via tow and now I'm being charged for not filling the truck with gas! This makes no since how am I supposed to fill the tank on a truck that doesn't drive. Also not have your customers wait 90 mins in roadside just to come and check to see if the truck is drivable!! Then wait another 90 mins for the tow to come!

Évaluation :

4

Clean out the trailer between customers. It was pretty dusty and dirty

Évaluation :

3

They were very pleasant and eager to assist. However, I was overcharged for my rental and never got the55 $destination credit that I was told that I was going to have.

Évaluation :

5

This worked out perfectly. The people here are very nice, helpful and efficient. I was able to rent a van in a matter of minutes and return it in a matter of seconds. Everything at this location appears to be run like a well-oiled machine -- very smooth. Great experience.

Évaluation :

5

No improvement keep up the awesome job

Évaluation :

5

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Évaluation :

5

Very friendly

Évaluation :

5

Even though my truck was a few days late, we were treated with kindness and professionalism. Thank you for excellent customer service.

Évaluation :

4

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Évaluation :

5

Staff was pleasant and went above and beyond to better suit our needs. Merci

Évaluation :

5

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

Évaluation :

5

Although it looked like the boxes hado some water damage everything was ok.

Évaluation :

4

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Évaluation :

5

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

Évaluation :

4

It was a great storage unit... well kept and the staff was professional.

Évaluation :

3

Upon moving out of my unit on Saturday February 27, 2021, I was billed 124,00 $ that included a late fee. I did call the facility and was told that the 124,00 $ would be taken off.

Évaluation :

5

Staff was very helpful.

Évaluation :

5

Friendly, courteous and helpful!!

Évaluation :

5

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Évaluation :

5

Great Customer Service

Évaluation :

5

Thanks for your business and hospitality. May God bless y'all abundantly

Évaluation :

2

charged me 15 $late charge was cool but once you charged me another 15 $for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Évaluation :

5

Never had a problem and appreciated the staff!

Évaluation :

5

Great Customer service!

Évaluation :

5

I love uhaul

Évaluation :

3

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that's more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Évaluation :

4

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Évaluation :

5

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Évaluation :

3

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of 154,95 $ went to 167 $and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Évaluation :

5

Very helpful!

Évaluation :

5

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Évaluation :

5

Very pleased with the service of U Haul Cedar Hill

Évaluation :

5

The guy who helped me cancel my storage was very nice and super quick! Sorry I don't remember his name but he was great!

Évaluation :

4

Service was quick and all employees were extremely friendly and helpful.

Évaluation :

5

Thank you for helping my church and me with your storage facility.

Évaluation :

1

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).