Customer Reviews for U-Haul Moving & Storage of Cedar Hill

3 767 évaluations

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Need to check tires bad condition

gerarado M 
Évaluation :
1

This is the worst experience I've ever had! The man that rented me my truck stole my credit card and used it! Also when. I called back to ask about it they lied and said I had it! No one has reached or even attempted to help in this situation! DO NOT RENT FROM HERE!!!!!

traQuella g 
Évaluation :
3

Only 1 counter person. Had to wait awhile. However, the lady at the counter, Kadedra, was doing a heck of a job taking care of everyone.

David W 
Évaluation :
5

The person who checked me for the reservation (I just remember his braids) was fantastic. Extremely polite and very helpful. I would recommend this location based on my experience with the staff.

Demetri M 
Évaluation :
5

The customer service was excellent, don’t forget the young ladies name, but she was so professional.

Marcia H 
Évaluation :
3

Truck exhaust was leaking. Was told there was a quarter a tank of fuel in the truck when I got in the truck it said two miles to empty and the gauge never moved. Als was told they would credit me for the fuel and have not seen the credit yet

RICHARD M 
Évaluation :
5

this location had such patient employees, there was a bald guy yelling at them and they handled it with calm professionalism. then returning the vehicle i met the manager and she was so sweet and lovely.

DARCY S 
Évaluation :
5

Tha service was great.

rodney w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quintin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W 
Évaluation :
5

Great service

Leander P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latesha A 
Évaluation :
1

They were missing the dollies we requested. When we had issues with the equipment or needed assistance the phones go to the customer service line. The following day I received additional charges with no notification.

Anthony B 
Évaluation :
5

Nice courteous staff. Friendly helpful I can't complain. I have been usen U-Haul for years .

CLEDA H  |  Premières impressions 
Évaluation :
5

Nothing to improve. My last time at this location was 5 years ago when I walked out disgusted. I've used the storage next door because of the customer service. This time a completely different staff was there and I was glad I came to this location.

Osley C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tarnisha T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL O 
Évaluation :
5

Both employees I worked with were very good in helping me to know what to expect and helping me hook and unhook the trailer.

Timothy W 
Évaluation :
5

The 2 Ladies in the office were wonderful with great personalities. I wish everyone could be more like they were.

Brad B 
Évaluation :
5

Great Service.

EDGAR R 
Évaluation :
5

Employee met me at the parking spot. Had all the paperwork ready to go. Made for a smooth and easy drop off. It was very appreciated.

Paula S 
Évaluation :
1

GET YOUR TRUCKS WHEEL ALIGNED AND AN OIL CHANGE. Vehicle wouldn't go over 20 cause the car to burn more gas. Then the steering wheel would jolt right . Very unsafe

Frances W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest d 
Évaluation :
5

Good service

Cesar V 
Évaluation :
1

Well looks like you sent your DM down there but it’s going to take more than that to get it above a F+ rating

Clifton L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jan P 
Évaluation :
3

The service was good but there was a miss communication with price quote from two different employees

Sierra M 
Évaluation :
5

The staff was great and were very organized and professional!

Julie H 
Évaluation :
5

The folks at this location are great. One person was working two computers at once getting a long line of customers checked in. The other person was hooking up trailers. Both really nice people to work with.

Kenneth B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leonel O 
Évaluation :
5

I forget her name but she is the site manager, wow, best customer service I've seen in a very long time! She deserves a star award for going above and beyond, especially when I returned the truck and I saw how hard she was working alone in the rain! Wow!

Chateau B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alesha L 
Évaluation :
5

Nothing. Service was great. Vehicle was there when I arrived to pick it up. Staff was very prompt and courteous.

WARREN K 
Évaluation :
5

Drop off was super easy. The staff was great and very helpful. I was in and out in a mater of minutes

Derwin W 
Évaluation :
5

I was amazed when I saw the general manager training an employee, handling phone calls and helping two customers. Wow, she was great!

Michael M 
Évaluation :
5

I couldn't find anything that was improvement worthy. From the staff where I picked up the U-Haul truck, to the staff where I dropped the truck off at were just amazing. They were professional, welcoming and very knowledgeable. It made my moving experience pleasant! Thank you all!

Karen A 
Évaluation :
5

Very nice and helpful people great service

Juan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dan W 
Évaluation :
2

The entrance and exits are not marked to make it easy to drive in or out

Dan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T 
Évaluation :
5

The vehicle gate is secure, but there are gaps in the iron fence along that a person can fit through on foot.

Jennifer H  |  Expérience générale 
Évaluation :
5

This U-Haul location offered great equipment and great customer service. Keep up the great work!

Ken F 
Évaluation :
1

The young lady told me that the truck that I was returning was supposed to go to her location because of the key and that I was gone have to take it back to Denton. That wasn't happening at all after the mess I had to deal with to pick up.

Adrienne C 
Évaluation :
1

Train your staff on honesty and integrity. The staff needs a comprehensive customer focused training.

BERNARD J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chemin P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H 
Évaluation :
5

The customer service is also great and she always smiling and when you come through the door She making sure everything you need she is on point.

lamontia b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTY D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANJAY C 
Évaluation :
5

Kadedra is the employee that assisted me and let me say, her customer service is unmatched. I will be a repeat customer and will definitely recommend this location because of her. She should be acknowledged for her professionalism, customer service and her knowledge.

Stacey P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vonda J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T 
Évaluation :
5

On 4-10-24 I rented a U-Haul FS 2330A Trailer from U-haul Moving and Storage of Cedar Hill (835025). It was advertised and I was told repeatedly that the Trailer was 7 feet long and 4 feet wide as described in U-Haul's description (copied from U-Haul Website below). I rented the U-Haul Trailer and drove 186 miles to load the Trailer. Upon my arrival I discovered that the U-Haul Trailer FS 2330A was not 4 feet wide, but only 39 inches wide! The Trailer was too narrow for my use and I had to drive 186 miles back to Cedar Hill, Texas without using the Trailer - AT ALL! The U-Haul Trailer FS 2330A was returned the same day, passing inspection by a U-Haul Employee PIN. I am asking for a refund to my MasterCard for the rental of a U-Haul Trailer FS 2330A that was never used. A totl of $25.25. I want to say the Manager and employees at U-Haul Moving and Storage of Cedar Hill (85025) were professional and wonderful to work with.

Tom N 
Évaluation :
4

The guy that attended to me was very rude and not helping at all.

MUYIWA E  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S 
Évaluation :
5

S.O.

kevin i 
Évaluation :
2

had to take trailer off truck by myself, and after having cancer, it was not easy. no help whatsoever!!!! pitiful, will never go back!

JOHN M 
Évaluation :
3

Under staffed, went to drop off a trailer. Only one person in office and they was sending everyone to do their own stuff, like hook up your own trailer or like me I had to go park and disconnect my own trailer for them because they said they were too busy.

Jordan F 
Évaluation :
1

Five people there, one person helping customers. Finished all paperwork but then they spent fifteen minutes looking for the keys. Always computer issues and a tech was there working on cameras. No more trucks so I need to start looking else where. Oh, she was nice though!

Clifton L 
Évaluation :
5

The employees were both great at this location.

John G 
Évaluation :
5

Outstanding service from this location, but seems to be understaffed

David G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrick J 
Évaluation :
5

Please call me, i had issues with the uhaul truck and was waiting for the manager to call me back. Its been more then 48 hours since i made the complaint and nobody's called me.

Mark H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D 
Évaluation :
5

Awesome customer service! I would suggest having more employees on the weekends to accommodate customers and to not stress out your employees

Robert P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marinda A 
Évaluation :
3

Arrived and was informed that even though I had a 24 hour rental that this location does not allow it. Went round and round with worker before finally getting the truck for the time I booked online. If this is no longer available it should not be allowed to book on line.

TRAILOUS A 
Évaluation :
3

Way to big and not what I asked for

April L  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAUDIETTE S  |  Expérience générale 
Évaluation :
5

Do not let units go out that need to be repaired. The door not working like it should injured my back trying to make it work. I will definitely check before leaving next time.

Tony S 
Évaluation :
1

The wait to check in the rental was not good . I waited to be checked in no one came to my vehicle so I had to go in and get someone to check me in with no apology no sorry for the inconvenience nothing.

TRAZELL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W 
Évaluation :
4

Keep the price the same I had gone last week and my price was different from this time and it’s only been a week and she changed the price on me and I told her about it and she said she didn’t care and said if I wanted it or not so rude !

Francisco A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holley S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy O 
Évaluation :
5

It takes too long to check out the equipment. Every time I check in online and I feel like I start from scratch once in the location. I get asked the same questions I answer in the app, I have to acknowledge the same items on the credit card reader that I acknowledged in the app, also, I have to submit payment in the store even though I checked in on the app. Why?? Whats the point???

Marc N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nettie M  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marko j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nrttie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRAE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel C 
Évaluation :
5

Price of a rental is too much for my pocket. 600 dollars for rental to Houston and return to Dallas. Nope. Poor man can't afford uhaul

WILBUR H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry W 
Évaluation :
4

Kadedra was very thorough and helpful. She was also training an agent and very detailed and thorough with him and it did not slow down the process.

Lysandra B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR B  |  Expérience générale 
Évaluation :
5

The miles allotted in the contract was grossly inaccurate.

JAMES G 
Évaluation :
5

My experience with the Cedar Hill UHAUL location and its employees was absolutely superb. The service, assistance and materials provided by the staff were in good standing and quality. Great Experience!!!

Christian M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H 
Évaluation :
5

Good experience

Aniqua W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea O 
Évaluation :
5

Nothing I received exceptional customer service

THERESA D 
Évaluation :
5

The front gate seemed to be open many times when I arrived and it seemed like no one else was in the storage areas. Also the access card readers are not the most conveniently placed. Lastly there may be a water leak in unit 340. All together friendly and helpful staff, none of my possessions seem damaged from the leak, and the facility seemed to be in great condition.

WESLEY B  |  Expérience générale 
Évaluation :
4

Open gates (security issue). Back gate (large vehicle area) was constantly out of service or open. Storing my RV here was a security concern.

Peter C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G  |  Expérience générale 
Évaluation :
5

Very helpful 😃

Sheila H  |  Expérience générale 
Évaluation :
5

Lexi did a great job resolving an online booking order, and getting us on our way!

Scott A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia c  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RUSSELL W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J  |  Expérience générale 
Évaluation :
1

Rude customer service from the facility team

DARYL W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMON M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arielle S  |  Premières impressions 
Évaluation :
5

Awesome staff

Tia W  |  Expérience générale 
Évaluation :
4

Good experience with the time there.. friendly staff, helpful when involved. My only feedback to make this better is providing enough certified people to fill LP tanks so that there's never a time to leave there disappointed with empty tanks. Thank you UHaul, your still a way better experience here that any other place I've been to in my years.

Santiago F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH C  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

paul d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawana C  |  Expérience générale 
Évaluation :
5

Great service

Tina C  |  Expérience générale 
Évaluation :
3

Not climate controlled and a mouse trap device was inside the unit. However, great customer service.

Tina C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity C  |  Expérience générale 
Évaluation :
5

Lexi and her associates were courteous, respectful and eager to help in what ever I needed. In my trying time this was very welcomed. I've done business with U-Haul all my life and was never disappointed. I want to thank the entire staff for their help and going beyond their duty to make sure things went okay.

JOHN P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard a  |  Expérience générale 
Évaluation :
2

The storage facility itself is very good. Clean, well lit, and the store has a terrific selection of boxes, better than any other location in the area. My only complaint, is that although you have several people working at your location, no one ever answers the phone. Calls are always sent to the 800 number. It doesn't matter what time you call, the phone goes unanswered. It is very frustrating when you need to speak with someone at the Cedar Hill location. When I actually did get through to someone at your location, they were supposed to call me back with an answer to a question on two units in the climate controlled section. Because I never heard back from anyone, I moved what I had in storage at your location to another facility and rented two additional units at that storage facility as well.

Terri S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sevetra H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANANN S  |  Expérience générale 
Évaluation :
3

I would recommend. Move out date was April 3rd.

JENNIFER C  |  Expérience générale 
Évaluation :
5

my service was excellent and i enjoyed the stay. I would recommend u-haul.

HARLAND C  |  Expérience générale 
Évaluation :
5

I was very well pleased from the professionalism to the overall customer service.

JANICE W  |  Expérience générale 
Évaluation :
5

Staff were friendly and helpful. Reservation was easy and quick.

JOHN P  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia N  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tara H  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful

Sevetra H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenisa M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cedrick R  |  Expérience générale 
Évaluation :
3

When we Rented a U-Haul we were unable to unload our 1st load due to someone who returned their rental in front of the gate entrance. Had no one to call for assistance and had to leave the truck at the storage facility until the next day. It delayed our moving process and I was charged for services that were out of my control. A sign needs to be posted not to park returned trucks in that area so storage renters can access their units. The facility only has one entrance and I pay extra to have 24 hour access.

Amanda S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal s  |  Premières impressions 
Évaluation :
5

Excellent service provided

Balanga M  |  Premières impressions 
Évaluation :
5

The staff was great from the start. Very engaging and professional. The process from renting the trucks and returning was quite simple and fast along with the renting of the storage unit from start to finish. I completed the return process conveniently on line. The family and I have used uhaul services for many years and have always been happy. Merci.

Christopher B  |  Expérience générale 
Évaluation :
2

I purchased the smallest unit without seeing it. It was the size of a closet! I didn't receive a refund and I had it for a couple of weeks without ever using it. I went to another storage company and got a unit three times the size for the same amount. A company I used over 10 years ago but I thought Uhaul would be better this time around but sadly it was not.

Camika J  |  Expérience générale 
Évaluation :
5

Al is. Great

Steven R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J  |  Premières impressions 
Évaluation :
5

staff was very kind and helpful.

SAMUEL S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tamra k  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON O  |  Expérience générale 
Évaluation :
4

Water damage at my unit destroyed some paperwork I had in a folder, I can't replace.

Reginald C  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monique A  |  Expérience générale 
Évaluation :
5

The young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.

HARLAND C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P  |  Expérience générale 
Évaluation :
5

The staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.

Yaneth S  |  Expérience générale 
Évaluation :
5

I will write more about our dealings as I learn more.

Lawrence A  |  Premières impressions 
Évaluation :
5

Everyone has been friendly there for many years that I patronized them!

Mike L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quionte J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN O  |  Expérience générale 
Évaluation :
3

Our storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20 000 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.

BRENT R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON O  |  Premières impressions 
Évaluation :
5

Staff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.

Yaneth S  |  Premières impressions 
Évaluation :
5

Everything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Merci

LUIS M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvin D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quionte J  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chalondra S  |  Premières impressions 
Évaluation :
1

We opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.

Robert M  |  Expérience générale 
Évaluation :
1

Gate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month

Delbert P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waylisha P  |  Premières impressions 
Évaluation :
5

Love the place would still b there if it weren’t for the price

Ivan B  |  Expérience générale 
Évaluation :
3

Within a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99 to $114,95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.

Joe E  |  Premières impressions 
Évaluation :
1

The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00

Lucia M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA H  |  Expérience générale 
Évaluation :
4

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Brandi L  |  Premières impressions 
Évaluation :
1

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.

Ricole O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania H  |  Premières impressions 
Évaluation :
2

The price I was quoted on the phone wasn't the same price . After putting my stuff in there I come back & my key doesn't open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn't opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that's out of my control? Horrible service.

LABARRAN W  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maurice k  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY H  |  Expérience générale 
Évaluation :
5

The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..

Gregory W  |  Expérience générale 
Évaluation :
5

I love the staff at this location, especially Miss Tia

CHRISTINA H  |  Premières impressions 
Évaluation :
5

Staff very helpful and friendly answered all my questions

Tony W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queontyne H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M  |  Premières impressions 
Évaluation :
4

Merci.

Rhonda L  |  Expérience générale 
Évaluation :
5

Customer service is great!!!

DAVID I  |  Premières impressions 
Évaluation :
3

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Juan R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W  |  Online Move In 
Évaluation :
5

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela a  |  Expérience générale 
Évaluation :
4

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C  |  Expérience générale 
Évaluation :
5

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela a  |  Premières impressions 
Évaluation :
5

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wiley W  |  Expérience générale 
Évaluation :
4

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S  |  Premières impressions 
Évaluation :
5

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E  |  Expérience générale 
Évaluation :
4

It was a great storage unit... well kept and the staff was professional.

ALFARID C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashad R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick M  |  Online Move In 
Évaluation :
3

Upon moving out of my unit on Saturday February 27, 2021, I was billed $124 that included a late fee. I did call the facility and was told that the $124 would be taken off.

Cedrick C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C  |  Expérience générale 
Évaluation :
5

Staff was very helpful.

Shunda R  |  Expérience générale 
Évaluation :
5

Friendly, courteous and helpful!!

JOE G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diania s  |  Expérience générale 
Évaluation :
5

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J  |  Premières impressions 
Évaluation :
5

Great Customer Service

Micheal E  |  Expérience générale 
Évaluation :