Évaluations des clients U-Haul Moving & Storage of Cedar Hill
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Cedar Hill
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Wathena H. le
Maybe remind or tell them about the tow switch, other than that customer service was excellent on pickup and dropoff.
Judy D. le
I love the location the representatives Are great very friendly and courteous.
Sheila J. le
I asked to pay in cash and was advised that I could not set the reservation up in cash but could return it and pay cash as long as it is before the location closed, but they forgot to inform me what time they close. I picked up close to 8pm and I thought that they closed at 8pm on Saturday and they don't. I was very upset that the clerk advised me about paying in cash but fail to tell me that I needed to be back before 7pm to return the truck.
Dale B. le
I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).
Santi P. le
Keep up the good work!
keith E. le
Nothing, everything went fine for me.
Miguel G. le
Unfortunately, the young man behind the counter was a bit slow with the process. It wasn't busy when I walked in, I was the only customer there. I wasn't that upset because of the time of day, it was almost time for him to go home.
Pedro H. le
First, tried making reservations online but website froze twice. So I called the location I was trying to make the reservation at and was told not to worry about making a reservation because he’ll have enough auto transports tomorrow morning. I show up, they’re all rented out. So he recommends another location further down the road. I get there and the paperwork goes pretty smooth. But as they’re connecting the trailer, I notice the straps that hold the front tires are ripped off. Unhook that one and grab another one. The guy tells me he’ll take care of the paperwork and go ahead and leave. So I’m almost home when they call back and tell me that trailer won’t haul the car I’m moving. So back I go. The new trailer looks just like the other one. Well, sort of. The one I got had rotted out running skids. Not the side running boards, but the skids the car sits on. Rusted through. Straps were dry rotted and frayed. But by now I’m two hours late for an appointment and have to take it. On the road, I can see the left side side front tire bouncing, jerking my truck for two hours. Very disappointing experience overall.
Steven C. le
Well after renting a trailer and storage space, would you believe they actually wouldn't let me throw away trash without paying $8 to do so!!! That's unheard of and rude, I'm very unsatisfied and U-haul is the only rental company I've ever delt with I guess it's time to start shopping around????????????
Brandon W. le
When I pulled the trailer in, I was ignored by staff. Had to do 24 hour drop off on my phone cause I could not get anybody to help me. Hey, at least the customer service is consistently bad.
Tina T. le
Nothing just stay the way you all are. I was very pleased with my service when i dropped my U-Haul off. Staff was very nice and friendly greeted me with a smile upon my arrival and when i left the store. I also got my hitch put on my vehicle there i was very pleased with my service on the phone. Very pleased with my service at the store. Again thank you all for your sevice. I will use you all again.
willie s. le
Brandy is awesome.. Above and beyond. .. Service with a plus..
Don U. le
Quick and easy, in and out. Great job!
dawn M. le
When we arrived that morning we waited in the store for at least 10 min before the two clerks returned and didn't offer an apology but instead simply stated, "two trucks came back at the same time" and a chuckle. There was a man who'd been waiting longer than we had. My contract information is incorrect; street name spelled incorrectly and phone number incorrect because the clerk never asked me to verify my information. Overall the customer service is quite lacking at this location. I would only return because this location is so close to my home. If it weren't for that I would never return and I wouldn't recommend anyone else to use this location.
David C. le
The staff at this facility is very professional and very hard-working hard to improve on that they are a breath of fresh air
John M. le
When I attempted to return the van, thee was no one around , although the office was open (and empty).Wasn't sure what I needed to do, so waited outside with the van for about 10 minutes until a staff member arrived. Then everything was back on track!
Johnny l. le
need a better way to get on and off the high way .not your problem I know
Surayyah F. le
n/a
DENISE B. le
I had a good experience with using the climate controlled storage for 4 years.
Paul N. le
Great service
Eloluvette H. le
The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.
Becky H. le
There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.
Sarah A. le
Dropped my stuff broke my expensive china wear and didn’t deliver on time
Ebbie C. le
The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.
camroy d. le
Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.
Aaron H. le
Great experience, no problems.
KRISTIAN C. le
The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.
Becky H. le
Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.
Jerry M. le
Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.
BILLY STEPHEN C. le
TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.
MARY E. le
When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.
Felicia C. le
You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?
Scott M. le
I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.
Chris H. le
There is an very bad Communication
betty w. le
Satisfied
Traci M. le
Great staff....all very friendly and personable. A pleasure to deal with.
demarcus r. le
Great customer service and price.
JEREMY H. le
Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1
Tim S. le
We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.
JEANNETTE S. le
We only needed the storage unit for a few months but it was exactly what we needed for the short perios