Évaluations des clients U-Haul Moving & Storage of Cedar Hill

Your service was excellent Thank you so much

People were not friendly as I did not know what to do when dropping the truck off. I had to speak to the person as he just said keys please. I'm like, what's next...do I go in or...ugh. Sooooooo dissatisfied with this company...from start to finish with my moving from state to state. NEVER again!!!! And you better believe I will be telling anyone who listens to the additional stress this company added to my moving experience and how they didn't care AT ALL!!!!

Great Customer service!

Nothing it was excellent for me😁

I selected a drop off location from the uhaul list of locations. When I get there they informed me that they were no longer a uhaul facility. I go to another facility down the street. Only to be told it wasn't equipped to accommodate the trailer. The lady gave us the address and phone number to another facility. We called ahead to make sure the were able to except this 5×8 trailer. They said yes come on. We get there and east told the couldn't accept it because it's not our drop off location 😡,we should have call the location directly before coming. We told him again we did call ahead. We showed him the phone number and address the previous lady wrote down for us. The he says we need to call the 1-800 number to have drop off location changed to this location. We asked him to do it to speed things up he said no. We are the customers it's our responsibility as the customers to prevent additional fee's for wrong dropoff. Customer service was very helpful. Like I said earlier. No issue with personnel just the system.

Mr. Tracy was very helpful and the rest of staff.

N/A

Stress the importance of wearing mask to protect your customers. Two of three of your employees were not wearing mask when we arrived we almost walked out.

My move was perfect ! Thanks for all of your help !!

Nothing everything was great.

I love uhaul

Nothing at this time

More equipment

Only thing I could think of is have maybe one or 2 workers more , but even then they wouldn't be completely necessary, They are on top of their jobs .

Pick up process was fast, equipment in very good condition. Needed some clean out but fair. Return process was faster than expected. Will definitely recommend.

The bookings agent was the real MVP. She advised me of which trip and pick up drop off option to go with to save us money!! And this is why we will always you uhaul over anyone else!!

it was excellent service, just keep doing the same

Everything was handled well.

Safety, passenger side seat belt was not working.

Fix the electrical jumper cords. Took the second one to get the trailer lights working. And, that one had connectivity issues before all was said and done. Not what one wants on the interstate in the rain at night. Nor, anytime for that matter. Locations need to include a spare with each rental. Charge for it. Refund the cost when returned with the rental. Nuf said. I need a cold beer .......... "It's 5:00 somewhere !"

Early morning are usually busy, so it should be 2 ppl there so the wait is t so long but overall great service

They were busy. I waited in line for a while just to be told that I didn't need to wait in line to return a trailer. Employee was on the phone scheduling other employees with customers standing in line waiting. Not considerate.

Service was great I would not change a thing also service guy was friendly and warm.

Don't charge the after hours fee I dropped the keys and locked the truck before I could get the mileage

Your store manager merged my reservation with a stranger and now u continue to charge my card! I'm so sick of u trying to fix it! I'm publicly going to call out this scam

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Great people , easy access , equipment in great shape

My only problem was that I returned after hours and attempted to return the truck online with my phone. However I was not able to do the mobile check in because the website would not except my location even though my location settings were all on. I had to pay an extra $20 because it would not allow me to do the mobile check on my phone.

Everyone at this location was top notch! The man who took my truck back took his time to call and sat on the phone for 25 minutes calling to make sure I would get my deposit back!! Its amazing!

N/A. Service was fast and efficient

The entire booking experience was seamless, they were very courteous and helpful when I needed to decide what size truck I needed. the following day we had a few hiccups and they called to check on me and it was so nice when I asked for an extension and he said no worries, you answered our call and that makes us feel better also knowing things are still working out for you.The the following day the young men who were there to close the rental and check the truck were awesome also. This is customer service as good as Chikafile' lol.

Picked up a trailer at 904am. Dropped at 642pm. Got charged an additional $20 for after hours. They mever mentioned anything other than 24 hour rental. We had it less than 10 hours. Called this morning about the charge. What a joke. Never again. I hate to say it but odds are Im not a BLM supporter and I guess it showed.

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Great employees

The location that I had reserved from on 67 in Midlothian TX failed to fulfill my original contract and Demetrius in Cedar Hill did a fabulous job making everything right!

They were extremely patient, as I took nearly 40 minutes deciding whether or not I would rent. Thanks for your patience.

Truck leaked rain water and no one told me.

Had no problems at all!!! However the reservation I had made the week before in waxahachie- I didn't get my rental and they offered me nothing not even my 50.00 guarantee rental. Will always use cedar hill one when needed!

I am a repeat customer. I have always received excellent customer service from your agents.

Highlight out (drivers side) and I had to wait 3 hours to pick up my vehicle because the gate was blocked by trucks AND the air intake hose came detached while I was driving, thought I ran out of gas and wasted another 2-3 hours (and $50 cash) until finally popping the hood and figured out what the problem was. Terrible experience overall

Team inside location was very professional, helpful and quick. I appreciated their help and willingness to go over everything, walk around and Inspected the truck with me and also checked me in quickly upon my return. Good customer service.

very helpfull

Everything was great

The trailer wasn't swept out and the renting manager/owner couldn't be bothered to say "Good morning." But that is not the reason I will not use U-Haul ever again. The app that we are told to use to document the condition of the trailer is a waste of my time. It is your job to document conditions and mitigate equipment losses, not mine. When I come in to rent I, like all of your other customers, am busy with things to do: moving, going to work, some other specific task. To waste my time plugging away at marking radio buttons tells me you care less about your customer than your internal process. Metrics, metrics, metrics. That kid you hired out of college for pennies on the dollar against that "seasoned" old school employee you let go is going to run you out of business. Quite transferring your work to your client through technology and fooling yourself into believing it is technological progress. It's burden-shifting, and it's never been successful in the history of commerce. And it won't be this time. End of lesson.

Check in was sluggish on software.

This was a nice experience. The electronic check out and return was so convenient. The truck had great power and AC and was clean. ... BTW, because of Covid, in Texas, expired driver's licenses have been extended indefinitely. I have renewed mine, but do not have the new DL card. You asked for a photo of the DL, which is fine, but your system does not allow for a photo of the renewal paper. Perhaps you could make allowance for that. I am glad that you did not reject my reservation because my DL card had an expired date. ... At any rate, thanks for a good experience.

Return process for trailers need to be “Drop and Go” snap a date stamped picture and go on. Inspecting equipment returns takes too long. Hire more people

Good service friendly atmosphere

Good service

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Crew at this location was phenomenal! System was down but they stepped it up for customers. A+ performance!!!

I was very disappointed in the service mainly because of the customer service at the Cedar Hill location I picked the dolly up from. Your employee did not have on a mask, and when my wife and I asked him about it, he blew us off by saying that he was tired and that was the reason. I served my country in the military and asked for a discount. I mentioned to him that I had rented from Uhaul several times and they always gave me a discount. He wasn't trying to hear that. He needs to be trained on customer service.

I feel I was overcharged and unfairly charged for not taking a picture when it wasn't requested in the return instructions.

I paid for an appliance dolly and did not get it but other than that my associate was awesome and informative

You guys are A1

Great

Great customer service!! Helped me get the right truck to move my stuff

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Very helpful!

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Very pleased with the service of U Haul Cedar Hill

The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!

Service was quick and all employees were extremely friendly and helpful.

Thank you for helping my church and me with your storage facility.

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Brandy is awesome.. Above and beyond. .. Service with a plus..

need a better way to get on and off the high way .not your problem I know

n/a

I had a good experience with using the climate controlled storage for 4 years.

Great service

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Dropped my stuff broke my expensive china wear and didn’t deliver on time

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.

Great experience, no problems.

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?

I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.

There is an very bad Communication

Satisfied

Great staff....all very friendly and personable. A pleasure to deal with.

Great customer service and price.

Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1

We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.

We only needed the storage unit for a few months but it was exactly what we needed for the short perios