Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2 775 évaluations

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Clinton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W. 
Évaluation :
3

Check in was quick. Attendant carried on a personal conversation on her phone during the whoke check in process. Apologized at end.

ANGELA H. 
Évaluation :
3

ordered on the 800 phone line for commercial appliance dolly, this location did not have it.

LEEANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNALDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda J. 
Évaluation :
5

Tia was very accommodating to us. There was a system glitch, but she made everything right for us! She was super sweet and I would recommend everyone!

Trevor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN H. 
Évaluation :
5

Excellent service friendly very professional

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
5

All went great..

DERWIN JAY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS RANDALL P. 
Évaluation :
4

Employees was helpful and professional. Good team..

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sheri D. 
Évaluation :
5

Staff were super friendly and helpful.

Louis J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Randell M. 
Évaluation :
2

Improve attitude and produce a receipt for transactions but having trucks in stock was very convenient.

ISAAC E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Tia is AWESOME!

STEPHEN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shauna V. 
Évaluation :
5

Picking up was quick and easy with reservation. Nice friendly staff. Drop off : Paid for 6 hours only used 3 1/2 returned truck on Full. Young lady at drop off checked truck out says "All good, you are good to go." We left but then received a receipt charging an extra 10$. Complaint is not the amount but the extra charge on credit card after the fact. We wanted to pay any difference in cash in person.

Howard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
3

I return my truck, the guys said we will check it in. I ask well can you check it before I leave they said it will take a while so I said ok, I also told them they had a truck outside idling at the return station, so a hour or so later I get emailed a receipt saying I was charged for fuel I am a regular customer and never had a problem. They all need a better system

Kraig S. 
Évaluation :
5

No. In and out quickly.

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Queontyne H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn C.  |  Expérience générale 
Évaluation :
5

Extremely efficient and the staff was very friendly!

Errol C. 
Évaluation :
5

Excellent Service

Roy M. 
Évaluation :
5

Staff did an excellent job with my rental. Could not have been better.

RICHARD ROSS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROY W. 
Évaluation :
5

Best service.

MANUEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nickie C. 
Évaluation :
5

Fast and easy transaction.

Michael A. 
Évaluation :
5

Great stuff excellent service

ROY M. 
Évaluation :
5

All was great Thank you

CATHY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Telvin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
4

Check in was awesome!

Darrell B. 
Évaluation :
5

This location customer service was superb. Always kind, helpful and fast!!

PAUL B. 
Évaluation :
5

Everything was great. Thank you!

Kari T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLEIGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan B.  |  Premières impressions 
Évaluation :
1

Had to make the employee go outside and inspect the trailer and had to ask for a receipt for the inspection done. Was told not to worry about any damages (no damage was done) and that they just pass it on to the next person. Mmmm. Not sure what they meant but I will be watching my bank account for this reasoning from staff.

Kylee E. 
Évaluation :
2

1st- when I reserved i designated that I did NOT want mobile pick up. My reservation changed 4 hours before pick up to a different location (and never confirmed with me) which was closed at time of pick up and required mobile pick up which did not work on 3 different phones. Last minute when speaking to uhaul over the phone (which had horrible customer service) they changed it to the cedar hill location. We arrived essentially 3 minutes before closing to pick up the uhaul because of how late we were supposed to pick up. 2nd- the guy working the desk said "you know you're messing up my schedule, right?" EXCUSE ME?! So sorry your company sucks and is making you work... it literally took us 5 minutes to get everything signed off on and out of there- we left at 7:02pm. 3rd- our return time was the next day at 7pm. Upon arrival, they once again said it had to be a mobile drop off. The associate working said that if she had to help us, it was going to be a 20 $surcharge. Again, I'm sorry, you are working, correct? So it costs me 20 $extra to have you do your job? So once again we tried to do the mobile- even connected to their wifi- and it still didn't work. So we left the truck per the associates direction. She stated to call the mgr in the morning to have her remove the 20 $surcharge. Luckily when I received my final bill, they did not charge the surcharge. This was probably the worst experience renting a truck. I have moved 13 times in my life and typically always have rented penske trucks. I will continue to rent penske from now on, solely because of how horrible this experience was.

HOLLY P. 
Évaluation :
5

Quick and easy

BRADLEY F. 
Évaluation :
5

Let the people know it there renting a smoking vehicle. Give the option to rent a nonsmoking vehicle.

RODNEY W. 
Évaluation :
1

I was given a contract rate before and during rental and charged multiple times before and after return and overcharged and treated rudely , Very bad experience _ will never use uhaul again and will make sure everyone is aware they are dishonest and rude.

Brenton C. 
Évaluation :
5

Great experience and friendly. For someone that is always on the go, everything went as smooth as can be.

TEDDY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roby S. 
Évaluation :
4

S.O.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Everyone at this facility was courteous courteous and helpful and new day job well and I would always come back to this areat this area

JERRY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOISES P. 
Évaluation :
1

John I think his tag said he was the owner, but I find that extremely hard to believe. The customer service he provided was the absolute worst I've ever experienced. He did not greet us, or the other couple that was in line before us. He acted like we inconvenienced him by coming into the store. The experience definitely rubbed me the wrong way. If you don't like your customer service job, find someone else to do it.

Lukeacia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie T.  |  Expérience générale 
Évaluation :
5

I've rented from this location before and they are always pleasant and helpful.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNA T. 
Évaluation :
5

Pick up and drop off was easy

Jeffrey E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

Very kind

JANELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M.  |  Premières impressions 
Évaluation :
5

The best ever I live it

ASEM H. 
Évaluation :
4

Staff was helpful and professional. It was not easy however to make updates to reservation. I was also not happy that when I discovered truck was to small, the exchange process was too complicated. Specifics should be added to website on what exactly defines one bedroom.

Sholunda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZION M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olympia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

The trailer that we had reserved was not exactly what we needed. We really needed one with a ramp but there weren't any available close by. The person at Uhaul suggested a motorcycle trailer which had a ramp and worked out great. All that we were moving was a small refrigerator. The only thing is that I reserved an appliance dolly online but they didn't have any.

GREGORY S. 
Évaluation :
5

Everything went great

MASON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH K. 
Évaluation :
1

Overcharge for flat tire

GERARDO O. 
Évaluation :
5

Rien

TRENELL G. 
Évaluation :
4

The mileage on the vehicle was incorrect. Would not let me check in with the app.to return the vehicle. Called customer service. Spoke with 3 different reps, and took over an hour to resolve. Very unsatisfactory. Not happy with the service.

Darrell M. 
Évaluation :
4

Merci.

Rhonda L.  |  Expérience générale 
Évaluation :
5

The young man that was working there on this past Sunday he was a very good representation of you all. I want to say is name is Demerius I could be wrong with his name did start with a D. He works there on every Sunday he told me he is a very good employee represent a U-Haul very well.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claxton M. 
Évaluation :
5

I have been using this location for years,and the representatives are alway very efficient and courteous. Last week when I rented they were short staffed and Jahnnis I believe is. The young man that helped me and he was working both registers we never felt a void while the other rep was outside helping someone . The week before there was a young lady there and she was very friendly even though it was almost time for her to get off she got me in and out in record time . Whoever trains these young men and women do a great job.

Deborah A. 
Évaluation :
5

The employees are always nice and operate with urgency. I send all of my park Hosts and campers there for propane. On this visit, I rented a 6x12 cargo trailer and was delighted they hooked and unhooked the trailer! Definitely customer oriented.

Tracy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALGENE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH DENISE A. 
Évaluation :
5

The staff was very courteous and helpful, a well runned facility.

todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND C. 
Évaluation :
5

Wonderful place and helpful. Not so much the National hotline for Roadside assistance

jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACYE F. 
Évaluation :
5

The staff here are all outgoing and professional. Would defiantly recommend them!

Susan H. 
Évaluation :
5

When I reserved the UHAUL truck, I was told that it came with a free moth of storage and a 10x10 storage room. I was also told that the storage room would have street access and that I would be able to drive up to it. The 10x10 storage room was also reserved at that time. When I picked up the truck, there were no issues. The staff members were beyond amazing. However, when I called the destination location, the issues began. When trying to locate my reserved storage room, I was told that there were no 10x10 storage rooms available. They could only offer me two 5x10 storage rooms that wouldn't be near each other. Additionally, I was told that in order to get the free month of storage, I would have to get the storage rooms on the 3rd floor of the building, meaning there was no street level access. I would have had to drive up to the unloading station, take the elevator to the 3rd floor and go in opposite directions to access the storage rooms. I hired movers and not only did this create a large inconvenience, it would have added more time to my move, and I was paying the movers by the hour. Additional time was not in my budget. Moving is already stressful as it is, and what started off as a great experience quickly turned sour after learning what I was initially told was inaccurate. I had 30 minutes to find another storage facility that had street level access. Lastly, I was charged 141 $to rent a 15 foot truck for a few hours, when the truck says the rental is 29,95 $. That's misleading information. Customer service was not quickly accessible, and I would have had a 60 minute wait time to speak with a representative. This was an overall terrible experience, and I won't be using UHAUL again to assist with my moving needs. Signed, An extremely frustrated customer!

MICHAEL C. 
Évaluation :
1

Still haven't received my 300 $back from this location for my uhaul box being late. I seriously will never recommend Uhaul. Horrible.

Jourdan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrique L. 
Évaluation :
5

Awesome experience. The associate was well informed and very helpful. Great Job!!

ALTA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline R. 
Évaluation :
5

Excellent!!!

DAVID ISAIAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ERIK R. 
Évaluation :
5

best U Haul facility I have ever been to.

DAVE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Customer service is great!!!

DAVID ISAIAH W.  |  Premières impressions 
Évaluation :
3

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Juan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine W.  |  Online Move In 
Évaluation :
5

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Expérience générale 
Évaluation :
4

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Expérience générale 
Évaluation :
5

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela and David C.  |  Premières impressions 
Évaluation :
5

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wiley W.  |  Expérience générale 
Évaluation :
4

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  Premières impressions 
Évaluation :
5

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Expérience générale 
Évaluation :
4

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashad R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick M.  |  Online Move In 
Évaluation :
3

Upon moving out of my unit on Saturday February 27, 2021, I was billed 124,00 $ that included a late fee. I did call the facility and was told that the 124,00 $ would be taken off.

Cedrick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C.  |  Expérience générale 
Évaluation :
5

Staff was very helpful.

Shunda R.  |  Expérience générale 
Évaluation :
5

Friendly, courteous and helpful!!

JOE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diania s.  |  Expérience générale 
Évaluation :
5

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  Premières impressions 
Évaluation :
5

Great Customer Service

Micheal E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnica P.  |  Expérience générale 
Évaluation :
5

Thanks for your business and hospitality. May God bless y'all abundantly

rondelon d.  |  Expérience générale 
Évaluation :
2

charged me 15 $late charge was cool but once you charged me another 15 $for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Expérience générale 
Évaluation :
5

Never had a problem and appreciated the staff!

jacqueline b.  |  Expérience générale 
Évaluation :
5

Great Customer service!

Micheal E.  |  Premières impressions 
Évaluation :
5

I love uhaul

patricia b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekal W.  |  Expérience générale 
Évaluation :
3

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of 154,95 $ went to 167 $and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  Premières impressions 
Évaluation :
5

Very helpful!

bradford d.  |  Premières impressions 
Évaluation :
5

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page