Everything was perfectMarcus B.
Customer Reviews for U-Haul Moving & Storage of Cedar Hill
Pour nous contacter
Cedar Hill, TX 75104
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very congestion lot .Eric K.
Keep doing what your doing.Steven R.
Great service at this location. The staff is very professional.Roy M.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.Kanene I.
Le client n'a pas laissé de commentaire.Saundra I.
Excellent service from the young lady that helped me.Vincent B.
All good. Thanks for the great service.Richard T.
Le client n'a pas laissé de commentaire.Readia W.
Le client n'a pas laissé de commentaire.Zebulon B.
Le client n'a pas laissé de commentaire.Winnanseeta H.
Everything was great and the employees are understanding and awesome.Amber D.
Uhaul is affordable and best.usaia B.
Your Cedar Hill location is an excellent U-Haul facility. The staff is great and a pleasure to work with.CECIL BERNARD R.
Quick! And great service! They also recommended a few products that would make my move easierDEZMON L.
The strap on the tow dolly was defective and it took over 14 hours to resolve the problem. The tow dolly should not have been hooked to the truck to begin with in that condition. Look at the strap. You have a picture of it. It was a disaster waiting to happen. The bottom line- the move in was delayed by a day.. Which costs money. You also are unable to have the equipment at the right place. this was my 3rd rental in 7 months and your logistics lacks acceptable standards. You have yet had an order correct. Discouraging, since the additional insurance's ware paid for. Tia, the manager seems to run an excellent operation. at least I did not have to go to another location to get furniture pads this time. .Andrew M.
Le client n'a pas laissé de commentaire.Trina M.
Le client n'a pas laissé de commentaire.Timothy H.
Customer service was epic. The representative that assisted me was thorough. He assisted me with questions and was polite and friendly.Melva H.
Le client n'a pas laissé de commentaire.Nathan D.
Le client n'a pas laissé de commentaire.Roselyn G.
Le client n'a pas laissé de commentaire.Denise B.
Everything eas great.reuben C.
Le client n'a pas laissé de commentaire.jon W.
Everything went as well as accordingly.lisa S.
Le client n'a pas laissé de commentaire.Raymond S.
agent did not speak clearBrian J.
All good 👍Kylee E.
Thank you for making my experience easy.Lourdes T.
Very receptive to the extra days I had to call and add on. Thanks for the kindness.Debora M.
I was given the Uhaul truck with 3 miles to empty and was told I had to go fill it up. By the time i got to the gas station i was driving with zero miles to empty. Stressful to say the least and can't believe the poor service and lack of care.Erick S.
Excellent customer service and I would recommend to anyone. Clean, neat and very well set up.Wallace L.
My pickup time and drop location was wrong twice. So the amount changed but other then that it was in good shape.Chris L.
Le client n'a pas laissé de commentaire.Rosalind J.
Customer service was sub-par. The experience at the counter was a mess. I had an issue with the vehicle, contacted the 800-number and in turn she contacted the local store requesting I receive a callback. I never heard back from the storeNibya C.
Outstanding customer service.Delfino S.
I always get great service from the location. The staff is very professional. And the equipment is always In excellent ConditionRoy M.
Le client n'a pas laissé de commentaire.Philippe G.
People were great. They had the tow dolly disconnected before I got to the office.Robert G.
Stay as friendly and strong as you are.🙂Karen T.
Hoping this is my last time renting from this location. The guy who checked me in had the worst attitude ever, even if it wasn't related to me. He was having a bad morning and literally said "I'm going to finish my ---- and leave! I don't care what the schedule....". Normally the person who does the check-in follows through with the whole rental process. Instead the young lady there hooked up my trailer. She did not know how to shorten the chains and I had to assist after she said "I hope it works". Also, the trailer left taillight was not functioning properly. Overall, the young lady was the only positive experience in regards to attitude.LILIANA S.
Le client n'a pas laissé de commentaire.KEVIN W.
When a customer return a truck a day early they should not be harassed for 4 miles over when it's a freaking day early...really u-haul get better policies and better employeesDeirucs J.
The whole rental process was very easy. The paperwork took some time but that is often the case with paperwork. The employees were very helpful and even helped troubleshoot a problem with the hookup for lights. The trailer I rented was in great shape and perfect for my needs.Don C.
Trailer leaked from rain, some boxes got wetMichael M.
Your website! We had a problem while returning the trailer, The website wouldn't let us enter the needed information because it kept expiring! It would not let us continue & we had to start over around 4 times. I tried to get online to chat with someone & that did not work either. I tried 5 times to reach someone. They would get online & think I was off & end the chat. I just gave up. We finally called the phone number she was very helpful in walking us through the process. You really need to make the process more user friendly online. We probably spent close to an hour just trying to get through.Karen B.
Lower the mileage for state residentrashawn H.
Madison was AmazingWendelyn G.
Le client n'a pas laissé de commentaire.Alex S.
Opened a complaint with uhaul customer service alreadyAlex S.
Le client n'a pas laissé de commentaire.LaStar H.
Best customer service!!Yolanda T.
Le client n'a pas laissé de commentaire.SANDRA RAYSON F.
Le client n'a pas laissé de commentaire.Roger R.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Errick T.
Gate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a monthDelbert P. | Expérience générale
This is a corp. Note. it would be a bonus if a person rented at least 3 times in two weeks there was a form of discount or preferred rate. Moving is hard. I've still have at least 4 more uses this month for a rental. MerciSYNTHEIA C.
Great Service and Staff!Amanda B.
I would say make sure the gas gauge matches the app. I was struggling to put the right amount when I returned the truck!ROBIN M.
Still think I was overchargedSteve S.
The service and staff at this location is always great and very professional..Roy M.
Le client n'a pas laissé de commentaire.Claudia S.
Le client n'a pas laissé de commentaire.CODY P.
The young man- I forgot his name- is a great face (personality) for U-Haulâ€¦Dante B.
On Tuesday March 8, 2022 around 10:15 to 1:30 am. The young man working the front desk was very rude as I tried to explain to him that the evening before I had reversed a 5/8 and the email I received stated that the I reversed a 6/12 for me. As he looked on his computer, He stated it says on you have a 5/8, as I again tried to explain and to show him the email, he stated I don't need to see your email. The came in at 10:10 and I hadn't looked at my email to see the change until I had got inside the office. The setting up of the reservation was very pleasant.Anthony G.
The best customer service I experienced at a rental facility in s long time. I will go back there in the future!!!Edward B.
Le client n'a pas laissé de commentaire.WILLIAM P.
Le client n'a pas laissé de commentaire.Waylisha P. | Premières impressions
Le client n'a pas laissé de commentaire.RAY L.
Lady owner she is great person. Thanks Tia!ALFONSO M.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Ayodeji A.
Tia was Very friendly and informativeLUCY P.
The two young men that checked me in were not around when I first arrived. I parked the truck behind and vehicle in-line at check in spot. As I was photo the vehicle to verify the return condition, one of them appeared, pointed to a van ant spot, told me to move the truck. Should have been outside if they wanted it in a certain spot!DONALD C.
Charges were confusing and the truck only had 20 miles to emptyJavier R.
They have great customer service I'm coming back next weekLarry P.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.Barton M.
Love the place would still b there if it weren’t for the priceIvan B. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher B.
Amazing friendly team that should be commended on customer service skills....hard to find these day. Merci.David S.
Le client n'a pas laissé de commentaire.DENCIL W.
I found everything to be fine and in order..LEROY E.
Le client n'a pas laissé de commentaire.DARLENE B.
I booked the uhaul Wednesday February 2. Knowing Ice was coming that evening, and had a few days off . Plan was to have uhaul parked in driveway Wednesday evening and load it Thursday and Friday. Empty and return Saturday, Sunday 2-6-21 latest. We weren't able after 3 attempts to finally get possession of the uhaul until that Sunday the 6th . Then I go back to work full time and get very little done in a 5 day work week . As our jobs are very physically demanding. Wednesday night upon attempting to take possession of the uhaul , I was drenched in 33 degree pouring down rain as my girlfriend my youngest daughter and hers had to rush to school to pick up my older daughter from school 30 minutes early than scheduled due to weather. By the time they got back and rescued me , I almost completely de clothed and attempted to warm up in the car , hands numb and absolutely frightened for my safety, absolutely frozen and drenched . So basically I had the uhaul during the work week and was hardly able to do any loading . ALSO compromising and costing me an additional $750 in rent for not having vacated the property on the date that was agreed on . I would like to speak to an administrative representative that can resolve this matter, because I am absolutely appalled that I was charged a total of $455 and barely but a little over 100 miles on the truck . The whole uhaul experience, affected my life in so many various aspects Including inconvenience, wasted time , money , you name it . I am extremely unsatisfied with the overall experience, I would never rent or refer anyone to uhaul ever again.Racell I.
Not surerandy G.
Le client n'a pas laissé de commentaire.Jeana C.
Within a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99 to $114,95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.Joe E. | Premières impressions
Great and friendly staff! Was a great experienceDEZMON L.
Le client n'a pas laissé de commentaire.GARRY W.
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.Elizabeth R.
Great service.the staff is very professionalROY M.
Le client n'a pas laissé de commentaire.DAVID M.
See aboveRYAN G.
Better knowledge of how the system works for returning products that aren't needed returned a cargo trailer and they weren't accommodatingArmani M.
Le client n'a pas laissé de commentaire.Kristie W.
Service attendant was super professional and courteous. She doublechecked my reservation, even calling me when I was running late to check on me. Made sure everything was perfect and modified the dolly request when they ran out of one dolly type. All around great person and made my moving day start out pleasant.Wesley P.
Le client n'a pas laissé de commentaire.DARQUIS C.
Le client n'a pas laissé de commentaire.ROBERT H.
Outstanding staff and customer serviceDALACE SKYE D.
Le client n'a pas laissé de commentaire.PAMELA R.
The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00Lucia M. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTINA H. | Expérience générale
Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good businessBrandi L. | Premières impressions
Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I'm a ma'am and he still replied with sir! Very unprofessional. I will not recommend.Ricole O. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy G. | Premières impressions
Le client n'a pas laissé de commentaire.Tania H. | Premières impressions
The price I was quoted on the phone wasn't the same price . After putting my stuff in there I come back & my key doesn't open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn't opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that's out of my control? Horrible service.LABARRAN W. | Expérience générale
Le client n'a pas laissé de commentaire.Maurice k. | Expérience générale
Le client n'a pas laissé de commentaire.RODNEY H. | Expérience générale
The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..Gregory W. | Expérience générale
I love the staff at this location, especially Miss TiaCHRISTINA H. | Premières impressions
Staff very helpful and friendly answered all my questionsTony W. | Premières impressions
Le client n'a pas laissé de commentaire.Queontyne H. | Expérience générale
Le client n'a pas laissé de commentaire.Dawn C. | Expérience générale
Le client n'a pas laissé de commentaire.Ivan B. | Premières impressions
Le client n'a pas laissé de commentaire.Kellie T. | Expérience générale
Le client n'a pas laissé de commentaire.Walter M. | Premières impressions
Merci.Rhonda L. | Expérience générale
Customer service is great!!!DAVID ISAIAH W. | Premières impressions
They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.Juan R. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory W. | Premières impressions
Le client n'a pas laissé de commentaire.michael r. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine W. | Online Move In
The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)Angela and David C. | Expérience générale
The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.Jessica C. | Expérience générale
However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.AL D. | Expérience générale
Le client n'a pas laissé de commentaire.Angela and David C. | Premières impressions
Although it looked like the boxes hado some water damage everything was ok.Pennyleila S. | Expérience générale
Le client n'a pas laissé de commentaire.Wiley W. | Expérience générale
The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.Zandra S. | Premières impressions
I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.CHARLETHIA E. | Expérience générale
It was a great storage unit... well kept and the staff was professional.ALFARID C. | Expérience générale
Le client n'a pas laissé de commentaire.Rashad R. | Premières impressions
Le client n'a pas laissé de commentaire.Roderick M. | Online Move In
Upon moving out of my unit on Saturday February 27, 2021, I was billed $124 that included a late fee. I did call the facility and was told that the $124 would be taken off.Cedrick C. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer C. | Expérience générale
Staff was very helpful.Shunda R. | Expérience générale
Friendly, courteous and helpful!!JOE G. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie H. | Expérience générale
Le client n'a pas laissé de commentaire.diania s. | Expérience générale
Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.Cassandra J. | Premières impressions
Great Customer ServiceMicheal E. | Expérience générale
Le client n'a pas laissé de commentaire.Arnica P. | Expérience générale
Thanks for your business and hospitality. May God bless y'all abundantlyrondelon d. | Expérience générale
charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.Rodney B. | Expérience générale
Never had a problem and appreciated the staff!jacqueline b. | Expérience générale
Great Customer service!Micheal E. | Premières impressions
I love uhaulpatricia b. | Premières impressions
Le client n'a pas laissé de commentaire.Delores B. | Expérience générale
Le client n'a pas laissé de commentaire.Nekal W. | Expérience générale
Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that's more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.Cindy W. | Expérience générale
I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.Tiffani D. | Expérience générale
The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.Jorge G. | Expérience générale
Le client n'a pas laissé de commentaire.scott k. | Expérience générale
Le client n'a pas laissé de commentaire.NOE L. | Expérience générale
When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154,95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.Ben S. | Premières impressions
Le client n'a pas laissé de commentaire.tony j. | Expérience générale
Very helpful!bradford d. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL G. | Expérience générale
Le client n'a pas laissé de commentaire.CAMP WAGALOT K. | Expérience générale
Le client n'a pas laissé de commentaire.Jana F. | Expérience générale
Le client n'a pas laissé de commentaire.Erica S. | Expérience générale
Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.Russell W. | Premières impressions
Very pleased with the service of U Haul Cedar HillGARY S. | Expérience générale
The guy who helped me cancel my storage was very nice and super quick! Sorry I don't remember his name but he was great!Victoria J. | Expérience générale
Service was quick and all employees were extremely friendly and helpful.Angela S. | Premières impressions
Thank you for helping my church and me with your storage facility.drake w. | Expérience générale
I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).Dale B. | Expérience générale
Brandy is awesome.. Above and beyond. .. Service with a plus..willie s. | Expérience générale
need a better way to get on and off the high way .not your problem I knowJohnny l. | Expérience générale
s/oSurayyah F. | Expérience générale
I had a good experience with using the climate controlled storage for 4 years.DENISE B. | Expérience générale
Great servicePaul N. | Expérience générale
The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.Eloluvette H. | Expérience générale
There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.Becky H. | Expérience générale
Dropped my stuff broke my expensive china wear and didn’t deliver on timeSarah A. | Expérience générale
The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.Ebbie C. | Expérience générale
Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15' truck. She got us on our way.camroy d. | Expérience générale
Great experience, no problems.Aaron H. | Expérience générale
The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.KRISTIAN C. | Premières impressions
Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.Becky H. | Premières impressions
Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.Jerry M. | Expérience générale
TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.BILLY STEPHEN C. | Expérience générale
When the ac gets permanently fixed it'll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.MARY E. | Expérience générale
You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?Felicia C. | Expérience générale
I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.Scott M. | Expérience générale
There is an very bad CommunicationChris H. | Réservation
Satisfiedbetty w. | Expérience générale
Great staff....all very friendly and personable. A pleasure to deal with.Traci M. | Réservation
Great customer service and price.demarcus r. | Réservation
Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1JEREMY H. | Expérience générale
We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.Tim S. | Expérience générale
We only needed the storage unit for a few months but it was exactly what we needed for the short periosJEANNETTE S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!