Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2648 reviews

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

WILLIAM P. 
Rating:
5

Not a thing it was great . i was in and out fast vary pleasant experience

KEITH L. 
Rating:
4

Na

DANIELLE W. 
Rating:
5

Customer did not leave a comment.

TERESA G. 
Rating:
3

Customer did not leave a comment.

Natasha A. 
Rating:
5

This process could not have been easier. The front desk staff was friendly and walked me through the process on what would happen once I got into the vehicle in a quick but efficient manner. Dropping off the vehicle was just as easy. I pulled up to the return area, the staff got in the vehicle and I received my receipt via email almost immediately. I have no problem using this Uhaul location again.

LESA G. 
Rating:
5

Customer did not leave a comment.

Henry B. 
Rating:
1

Both employees that were there were incredibly helpful, BUT the storage requested was NOT available. No one from customer service called to notify me and myself as well as our movers were inconvenience.

ADEOLA O. 
Rating:
5

Customer did not leave a comment.

Brittney E. 
Rating:
5

For some reason I was not able to complete the turn in with my phone but the fellow working was extremely helpful and made the drop off a quick and pleasant experience. I will definitely use U-Haul again!

STEPHEN K. 
Rating:
5

Tia, manager and I think his name is Jeremy is awesome!!! I will be back!!!

DAVID ISAIAH W. 
Rating:
5

Customer did not leave a comment.

JORGE M. 
Rating:
5

The young lady was very helpful and nice and PROFESSIONAL.

ROY G. 
Rating:
5

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Jasmine W.  |  Online Move In 
Rating:
4

I nevet received my 30 day free storage

Gregory W. 
Rating:
2

Rude customer service from the guy that rented me the truck.

Makunda T. 
Rating:
5

The lady, I believe she was a asst. Manager. She was awesome. Customer service was Excellent.

Carol P. 
Rating:
2

Gas was where it they said it was. It was supposed to be 3/4 but it was in between 1/2 and 3/4. The works were leaving at 6 so I couldn't stop and say something. Then it took almost 2 hours to checkout. The scan qr wasn't valid. I call customer service and sat on hold for 30 minutes then they transferred me and I sat longer. I'm planning to move soon and will have to find other options.

WAYNE J. 
Rating:
5

Have discounts or offer special rates, mileage discounts. AARP rates, any kind of incentives would be great in assisting customers during what could be a very difficult time for them.

STANLEY P. 
Rating:
4

Professional, very accommodating, polite, clean truck, & no issues. This will be my preference location for future needs.

GAYLA BACCUS D. 
Rating:
5

Customer did not leave a comment.

ancheyl D. 
Rating:
4

Customer did not leave a comment.

Shayla R. 
Rating:
5

Tia provided exceptional customer service. She was professional and friendly.

DAMON W. 
Rating:
5

Customer did not leave a comment.

CRAIG R. 
Rating:
5

Thanks for the outstanding service

ROY M. 
Rating:
5

Is ok

LUIS C. 
Rating:
3

The truck smelled like pee and fabuloso was used to try and clean it...

Latoya E. 
Rating:
3

Customer did not leave a comment.

Randy V. 
Rating:
5

Customer did not leave a comment.

Michial M. 
Rating:
5

Customer did not leave a comment.

AMADAUS B. 
Rating:
5

Gabrielle is amazing, I walked in finishing up my reservation over my phone, but she took over for me, finished the pickup transaction and hooked up the trailer as fast as she could very diligent and extremely helpful, I will definitely come Bach to this location, she made all the difference, very energetic.

CAMILO R. 
Rating:
3

When I dropped the truck off, I think I was overcharged. I stated so on the website, and it indicated someone would contact me in 48 hours. It's been almost a week and no one has contacted me.

Samuel S. 
Rating:
5

Great staff excellent service.

Roy M. 
Rating:
1

The woman that was working didn't know what she was doing. She first said that she wouldn't be able to give the the trailer because it was already reserved by someone else. Thirty minutes later after arguing with her she realized that she had made a mistake and it was my trailer. After hookup she try's to make me pay for it after me telling her I had already paid over 300 $for the rental. She tried telling me I was wrong (again) and didn't know what I was talking about. Five minutes later she realized she was wrong and the. Told me I could “go about my way”. It was some of the worst customer service I have ever seen.

Kenneth H. 
Rating:
1

To improve you can start by not charging customers for things out of there control. The truck I was given completely shut off while driving. This truck was then picked up via tow and now I'm being charged for not filling the truck with gas! This makes no since how am I supposed to fill the tank on a truck that doesn't drive. Also not have your customers wait 90 mins in roadside just to come and check to see if the truck is drivable!! Then wait another 90 mins for the tow to come!

RACHELL S. 
Rating:
4

Clean out the trailer between customers. It was pretty dusty and dirty

Gregg M. 
Rating:
3

They were very pleasant and eager to assist. However, I was overcharged for my rental and never got the55 $destination credit that I was told that I was going to have.

Karyn C. 
Rating:
5

This worked out perfectly. The people here are very nice, helpful and efficient. I was able to rent a van in a matter of minutes and return it in a matter of seconds. Everything at this location appears to be run like a well-oiled machine -- very smooth. Great experience.

JOSEPH C. 
Rating:
5

Customer did not leave a comment.

GEMAULE M. 
Rating:
5

Customer did not leave a comment.

Telisa O. 
Rating:
5

Customer did not leave a comment.

KATHY D. 
Rating:
5

No improvement keep up the awesome job

GARY S. 
Rating:
5

Customer did not leave a comment.

BILLY S. 
Rating:
5

Customer did not leave a comment.

Bruce P. 
Rating:
4

Customer did not leave a comment.

JESSICA C. 
Rating:
5

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Jeremy T. 
Rating:
5

Very friendly

Candi W. 
Rating:
5

Even though my truck was a few days late, we were treated with kindness and professionalism. Thank you for excellent customer service.

Grace E. 
Rating:
5

Customer did not leave a comment.

BILLY S. 
Rating:
4

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Overall Experience 
Rating:
5

Staff was pleasant and went above and beyond to better suit our needs. Thank you

GLORIA P. 
Rating:
5

Gabrella (I think that was her name) was outstanding. Helped me get the trailer parked and unhitched. Super friendly and made the experience quick and painless. Seriously, promote this woman, train others with her. Photo-copy her if possible. She's an incredible employee.

Vance B. 
Rating:
5

The staff was friendly, well informed and comical. Would notify other customers to be prepared to laugh... great experience.

TAURA G. 
Rating:
4

Customer did not leave a comment.

Karen B. 
Rating:
5

Customer did not leave a comment.

Kathryn S. 
Rating:
5

Customer did not leave a comment.

SAUL T. 
Rating:
5

Great workers with great can to, willing to help attitudes. We need more people who operate at this caliber. Awesome job team.

ANTHONY K. 
Rating:
5

Customer did not leave a comment.

DANIEL AARON M. 
Rating:
5

Customer did not leave a comment.

TAVISH B. 
Rating:
5

Customer did not leave a comment.

MANDI M. 
Rating:
5

Manager has a really friendly, out going and helpful personality. She was great!

CLIFFORD F. 
Rating:
4

Give detailed information about dropping the vehicle off and checking it in after hours. This was my first time and I had no clue as what to do until I open my txt message. I dnt realy know where to park and was unaware of the process of how and where to park a well as the taking pictures. This caused the droop to take longer than I expected. Other than that is was a great experience. Next time I will know what to expect now that it will not be my first time. My only request is that yr sales representatives should offer more detailed information on dropping off after hours.

KIMBERLY S. 
Rating:
5

Everything was perfect. Trailer and customer service!

Derrick F. 
Rating:
5

Customer did not leave a comment.

Jaleesa W. 
Rating:
5

Customer did not leave a comment.

Gloria H. 
Rating:
5

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Overall Experience 
Rating:
2

Roaches where in the uhaul. They charge my card then realized it debt card had to charge another card. Then returned the truck an got a fuel charge for the same amount of fuel that I received the truck with. This was a terrible experience a lot of charges for not knowing the policy or poor procedure.

CARL E. 
Rating:
5

Not a thing A1 service the lovely lady there over the weekend is awesome .

HECTOR G. 
Rating:
4

Customer did not leave a comment.

J B. 
Rating:
5

Customer did not leave a comment.

ISAIAH L. 
Rating:
5

Customer did not leave a comment.

Damone L. 
Rating:
5

I appreciate the great service

Roy M. 
Rating:
5

Customer did not leave a comment.

Aaron S. 
Rating:
5

Customer did not leave a comment.

ERIC G. 
Rating:
5

Customer did not leave a comment.

Angela and David C.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

MATTHEW M. 
Rating:
5

Customer did not leave a comment.

JEFFREY E. 
Rating:
5

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Overall Experience 
Rating:
3

Customer did not leave a comment.

Wiley W.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

RICHARD DOYLE F. 
Rating:
5

keep the staff that you have and give them raises!

Herbert M. 
Rating:
4

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

KRISTIN J. 
Rating:
5

Customer did not leave a comment.

Jenifer N. 
Rating:
5

Staff were friendly and efficient in processing my reservation. I was in and ou in about 20 minutes.

Juan D. 
Rating:
5

Customer did not leave a comment.

Leander P. 
Rating:
5

Customer did not leave a comment.

Paul A. 
Rating:
5

Customer did not leave a comment.

ARTUR Z. 
Rating:
5

Customer did not leave a comment.

Nadine W. 
Rating:
5

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn't take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Overall Experience 
Rating:
5

It s just excellent

Vincent H. 
Rating:
5

Customer did not leave a comment.

KENDRA F. 
Rating:
5

Great service I really appreciate everything thank you

ROY M. 
Rating:
5

Customer did not leave a comment.

MARCO G. 
Rating:
5

Customer did not leave a comment.

Jonathon P. 
Rating:
2

No one ever came outside to do my rental drop off had to pay extra just to do it myself

DeAuna C. 
Rating:
4

Good experience

JOHN C. 
Rating:
5

Very friendly and helpful staff!

RUSSELL N. 
Rating:
5

A month ago I rented a car hauler for the same distance, actually same exact addresses, the prior charge was about 200.00, the current price I paid 412 wha the hell? I call bs.. rediculous, can you explain the reasoning behind the price increase, if I didn't need it, I sure the heck would not have rented it

RONALD S. 
Rating:
5

Thanks to Tia for really going above and beyond for me and my wife! Greatly appreciated

Victor L. 
Rating:
5

The Mgr Tia and the Gentlemen there were excellent!! We had to extend our rental a few times, but it went extremely smooth. They were helpful and professional! My best rental to date!! We really appreciate their time and efforts. Tia and the Gentlemen are an awesome Team!! God bless and thanks for their expertise!! Victor and Sy (Mar 2021)

Sonya B. 
Rating:
4

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Overall Experience 
Rating:
5

You can't fix something that not broken. I appreciate the help and the kind service that we received from the employee who help us she was great and very understanding in give her 10 rating.

THOMAS H. 
Rating:
4

Emilio was wonderful, John not so much.

pam F. 
Rating:
5

Customer did not leave a comment.

RODNEY J. 
Rating:
4

Customer did not leave a comment.

Rashad R.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

EDWARD W. 
Rating:
4

Pick up - the truck was dirty. Drop off the manager was great.

DAN WAYNE M. 
Rating:
2

Again, engage the customer and exhibit some customer service. It's a company wide situation based on every site I've been to

KEVIN M. 
Rating:
5

Customer did not leave a comment.

Delana S. 
Rating:
4

Customer did not leave a comment.

Roderick M.  |  Online Move In 
Rating:
3

Upon moving out of my unit on Saturday February 27, 2021, I was billed 124,00 $ that included a late fee. I did call the facility and was told that the 124,00 $ would be taken off.

Cedrick C.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5

Staff was very helpful.

Shunda R.  |  Overall Experience 
Rating:
5

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

diania s.  |  Overall Experience 
Rating:
5

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Rating:
5

Great Customer Service

Micheal E.  |  Overall Experience 
Rating:
4

Customer did not leave a comment.

Arnica P.  |  Overall Experience 
Rating:
5

Thanks for your business and hospitality. May God bless y'all abundantly

rondelon d.  |  Overall Experience 
Rating:
2

charged me 15 $late charge was cool but once you charged me another 15 $for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Overall Experience 
Rating:
5

Never had a problem and appreciated the staff!

jacqueline b.  |  Overall Experience 
Rating:
5

Great Customer service!

Micheal E.  |  First Impressions 
Rating:
5

I love uhaul

patricia b.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

Delores B.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Nekal W.  |  Overall Experience 
Rating:
3

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that's more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Cindy W.  |  Overall Experience 
Rating:
4

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Tiffani D.  |  Overall Experience 
Rating:
5

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Jorge G.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

scott k.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

NOE L.  |  Overall Experience 
Rating:
3

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of 154,95 $ went to 167 $and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  First Impressions 
Rating:
4

Customer did not leave a comment.

tony j.  |  Overall Experience 
Rating:
5

Very helpful!

bradford d.  |  First Impressions 
Rating:
5

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

CAMP WAGALOT K.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Jana F.  |  Overall Experience 
Rating:
5

Customer did not leave a comment.

Erica S.  |  Overall Experience 
Rating:
5

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
Rating:
5

Very pleased with the service of U Haul Cedar Hill

GARY S.  |  Overall Experience 
Rating:
5

The guy who helped me cancel my storage was very nice and super quick! Sorry I don't remember his name but he was great!

Victoria J.  |  Overall Experience 
Rating:
4

Service was quick and all employees were extremely friendly and helpful.

Angela S.  |  First Impressions 
Rating:
5

Thank you for helping my church and me with your storage facility.

drake w.  |  Overall Experience 
Rating:
1

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Dale B.  |  Overall Experience 
Rating:
5

Brandy is awesome.. Above and beyond. .. Service with a plus..

willie s.  |  Overall Experience 
Rating:
5

need a better way to get on and off the high way .not your problem I know

Johnny l.  |  Overall Experience 
Rating:
5

n/a

Surayyah F.  |  Overall Experience 
Rating:
4

I had a good experience with using the climate controlled storage for 4 years.

DENISE B.  |  Overall Experience 
Rating:
5

Great service

Paul N.  |  Overall Experience 
Rating:
1

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

Eloluvette H.  |  Overall Experience 
Rating:
3

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Becky H.  |  Overall Experience 
Rating:
1

Dropped my stuff broke my expensive china wear and didn’t deliver on time

Sarah A.  |  Overall Experience 
Rating:
5

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Ebbie C.  |  Overall Experience 
Rating:
5

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15' truck. She got us on our way.

camroy d.  |  Overall Experience 
Rating:
4

Great experience, no problems.

Aaron H.  |  Overall Experience 
Rating:
1

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

KRISTIAN C.  |  First Impressions 
Rating:
5

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Becky H.  |  First Impressions 
Rating:
5

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

Jerry M.  |  Overall Experience 
Rating:
1

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

BILLY STEPHEN C.  |  Overall Experience 
Rating:
4

When the ac gets permanently fixed it'll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

MARY E.  |  Overall Experience 
Rating:
5

Great customer service and price.

demarcus r.  |  Reservation 
No reviews have been submitted for this location.

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