Évaluations des clients U-Haul Moving & Storage of Centex

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Centex

Cote générale :

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parker h. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RONNIE P. | Premières impressions |
Évaluation :

The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.

JOSEPH RYAN T.
Évaluation :

The car hauler I used was filthy from the snow storm. This didn't affect what the trailer is used for, but it was a mess. More specifically, I hauled a Toyota 86. It fits on the ramps with no issue, however, it's almost impossible to open the door and get out of the car without the door hitting the fender well of the trailer. Also, the wheel straps are not usable on this car because tightening the straps would rip off the front bumper/body panel of the car. I typed in the car info when I reserved the trailer, and there were no flags or cautions about this. The car's front body panel rides only 1/3 of an inch above the trailer cowling in the front, which can strike the car on rough roads. This is not only a safety issue as a whole, but put my car at risk of moving on the trailer. My car was about 4-6 inches too low for this trailer. Other than that, it worked fine. I won't use this type of trailer again for a car like mine. I was nearly stuck in the car and couldn't get out when I first loaded it, but luckily I'm not that large, and I managed to squeeze out. Saw a Penske car hauler while I was driving, and it wasn't as restrictive as this one was. Will go with Penske next time.

ashla m. | Premières impressions |
Évaluation :

Great Customer Service

EFRAIN C.
Évaluation :

Fast service

WAYNE H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Maria G.
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Le client n'a pas laissé de commentaire.

Mark M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ARTHUR K.
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Excelente costumer service 👍

STEVEN O.
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Le client n'a pas laissé de commentaire.

WAYNE H. | Premières impressions |
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The manager was very nice and helpful! Thank you for your time and help!

DEBRA B.
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Le client n'a pas laissé de commentaire.

Nestor N.
Évaluation :

Good service and that is why I always request their service when I need it

Kenneth B.
Évaluation :

The young man that helped me when I returned the trailer was extremely helpful and friendly. He is a great asset to your company.

JOSEELIAS L.
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Le client n'a pas laissé de commentaire.

DIANE S.
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Le client n'a pas laissé de commentaire.

JOHN M.
Évaluation :

The attendant could have used some assistance, he was the only one working the counter and there were many customers waiting.

JEREMY T.
Évaluation :

The inside of the van looked kind of dirty. The floor mats had light colored dirt on them. It may have been just turned in but with Covid-19 still rampant I hope it was at least sanitized.

William C.
Évaluation :

Le client n'a pas laissé de commentaire.

TRACY B.
Évaluation :

Very poor customer service. When I came back to return the truck I stood in line for 28 minutes and still was not acknowledged by the staff members. I understand they were servicing other customers but they could've at least let me know that someone would be with me As soon as they were available. In the end I just had to turn my keys over to a gentleman that I found outside because I had to get to work. It took less than 10 minutes when I arrived to pick up the truck.

Nicole W.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWN C.
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Le client n'a pas laissé de commentaire.

LACY R.
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Le client n'a pas laissé de commentaire.

Barnabas K.
Évaluation :

Experienced staffs were very kind, professional, and worked very well but the unexperienced staffs out the Auto Transport yard was not aware of the knowledge and skills very well - one of the straps was loosen in several hours (without incidents); they did not warned, I was to check the straps on each stops. Thanks much overall!

Joseph S.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard V.
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Le client n'a pas laissé de commentaire.

Anthony B. | Expérience générale |
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The lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.

DONNY E.
Évaluation :

Le client n'a pas laissé de commentaire.

MARCHADTO E.
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Little lady who helped me out was the best. Since all of this covid crap started customer service sucks. But, she was very delightful.

WENDY C.
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Le client n'a pas laissé de commentaire.

Kenneth H.
Évaluation :

Continue doing what you're doing. Always look for ways to improve.

Ujjwal L.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Alvin R. | Expérience générale |
Évaluation :

There was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.

DAVE W.
Évaluation :

Le client n'a pas laissé de commentaire.

nicolas s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Mark C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

GREG D.
Évaluation :

Le client n'a pas laissé de commentaire.

JASMINE F.
Évaluation :

Customer service was very very poor. It was a young boy of 19 years old I forgot his name. He took a very long time to assist me while I was standing in front of him. Probably a good 7-10 minutes. He had pizza delivered to him. He was almost giving a wrong vehicle to a customer that was assigned to someone else. He used a lot a slang words "Say less" "bet" "bet it up" in which are clearly not appropriate for a uhaul customer representative nor at any job. He tried to over charge me $10 on the mileage. It may seem as a small amount but with everything combined it made my experience worse.

STEPHEN S.
Évaluation :

You can reach the people at 102 veterans memorial in Killeen texas some customer service skills. The only reason I'm not upset is 3501 E Central Tx Expwy Killeen, TX 76543 was a nice location with helpful staff.

JOSEPH A.
Évaluation :

Le client n'a pas laissé de commentaire.

RAFAEL JR P.
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Le client n'a pas laissé de commentaire.

PATRICIA K.
Évaluation :

Le client n'a pas laissé de commentaire.

CRYSTAL DAWN C.
Évaluation :

Everything was great except the worker standing outside screaming at myself and a friend that only 1 person allowed inside due to COVID restrictions. That's totally fine we were only standing by the door discussing the details of what we needed to buy along with our rental reservation. We had 0 intentions to enter the store together but she kept screaming mam, only 1 customer can enter. She was so edgy and almost seemed as if she wanted to create an is issue that wasn't there. Can we have a moment to discuss our rental needs before I enter please? I understand policy but wow the last was tooo much.

jerry W.
Évaluation :

Le client n'a pas laissé de commentaire.

Tabitha B.
Évaluation :

Le client n'a pas laissé de commentaire.

Yolanda S. | Online Move In |
Évaluation :

When I walked in the line was to the door, so I did everything online. I paid for my storage unit, had a contract number and access code and still was not let into the unit! The ONE guy working the desk told the guyS outside that I STILL had to wait in line to talk to him! Which caused my trailer rental to go over, so I was charged an extra day for that! What’s the point of being able to purchase online but still have to wait in line??

Carl B.
Évaluation :

Le client n'a pas laissé de commentaire.

DARIUS C.
Évaluation :

Great Service and friendly staff.

david d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES S.
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Le client n'a pas laissé de commentaire.

JEREMY E.
Évaluation :

Worker were extremely helpful, and gets you right to your equipment. Also has easy turn in process.

JAMES O.
Évaluation :

I waited for over 45 minutes to get checked in and had to wait till they found a truck that actually started.

Barry X.
Évaluation :

1 person working and 5 people in line had to wait 30 min just to get a truck. Saw roaches in the store while waiting not clean.

DANIEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

GERARDO M.
Évaluation :

The trailer parking area is in front of storage units. People were unloading and blocking the trailers. Recommend moving the trailers somewhere else.

juan F.
Évaluation :

Besides the bad customer service. And the lack of need-to-know. How rediculus is that i drove a trailer out the lot and brought it back withing 5 minutes because it did not work for me and i could not get a refund ?..

STEPHEN S.
Évaluation :

Customer service was great and answered all questions I had with pulling a trailer!

LENETTE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald F.
Évaluation :

As of now, I can't think of anything else that you can do. Your employees are very attentive to the customer needs/questions if any. Great service and care for the equipment you are renting.

Niki L.
Évaluation :

Le client n'a pas laissé de commentaire.

TAMMY B.
Évaluation :

Le client n'a pas laissé de commentaire.

ARIEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

BRIAN P.
Évaluation :

This was the back up location that was sent to after calling the 800 number. The original location that I reserved a bigger truck days before the move no one showed up for work so after driving 3.5 hours I had to switch locations and had to get a smaller truck. Need to have more people working at this location had a line to the door before I could get the truck.

CAROLONA S.
Évaluation :

Le client n'a pas laissé de commentaire.

GRAHAM CLARK J.
Évaluation :

Nothing that I can think of. The employee who initially checked me in seemed a bit new or inexperienced but there was a knowledgeable employee nearby to help out. I can't fault someone still learning her job.

luis D.
Évaluation :

I did everything on line so to follow your guide lines went to pick up the truck and the truck was not there , had to wait on line for over an hour, is the second time i pick up from this location, if it hadn't been for the attendant who went out of her way to give me a different truck , i would of had a worse experience

JOHN R.
Évaluation :

we were quoted 2/3 different prices for a trailer, and then when my husband brought the trailer back, he was charged double for the trailer, we also have a truck scheduled for Thursday, but after these prices, I'm not sure we will continue doing business with them..

Eli G.
Évaluation :

Young Man Was Very Helpful, Professional And Kind.

Daphne O. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

LINEARD R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James F.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN B.
Évaluation :

The young lady that checked the veh back in was excellent

ANGELA S.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAQUAN M.
Évaluation :

Manager has no customer service skills and does not have respect for the customers.

BERMARIE ZAHYDEE R.
Évaluation :

Love the guys that help me when I first got there but the Hispanic guy nah dnt recommended him at all He didn't even listening to what I was telling him n was rude At the beginning when I return the truck But the two black guys that help me they both were nice And communicate very good

JOHNNY M.
Évaluation :

The the guys were very helpful

Lilian R.
Évaluation :

Le client n'a pas laissé de commentaire.

LAQUITA B.
Évaluation :

Le client n'a pas laissé de commentaire.

Bifeng C.
Évaluation :

Le client n'a pas laissé de commentaire.

joseph D.
Évaluation :

Le client n'a pas laissé de commentaire.

Senio Norman T.
Évaluation :

Le client n'a pas laissé de commentaire.

CARMEN F.
Évaluation :

Mitchell is an awesome person. Very understanding and willing to work with me with no hesitation I enjoy talking with her.

JUNIOR D.
Évaluation :

Over charge people

Marcia L.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICK LOUIS N.
Évaluation :

No issues.

RICARDOKELENE F.
Évaluation :

Worst customer service I ever experienced. I am pretty sure I saw a drug sale right infront the store

Gabrielle G.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH G.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcus B.
Évaluation :

Why did I waste my time with online registration only to get to the store and give some of the same information

Katie L.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIE H.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER K.
Évaluation :

Everything was perfect

JASON K.
Évaluation :

Le client n'a pas laissé de commentaire.

Darius C.
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Le client n'a pas laissé de commentaire.

Donald C.
Évaluation :

That location was awesome but the location before I was transferred there was horrible and unprofessional.

Antony R.
Évaluation :

Staff was great. It sucks that I paid nearly $40 for a $19.95 vehicle for only an hour and a half of use.

Ebonique B.
Évaluation :

Perfect experience

JESSICALEE S.
Évaluation :

The lady did not inform me that the tank was under 1/4 just charged me at least make the customer aware. Then I had a sales item charge for 49.50 have no idea what that charge was for they really got me for a lot of money and we're not helpful nor did they explain anything. Today is Dec 22,2020 I also noticed I paid the 133.00 already and I found another uhaul charge of 62.00 on my card as well something is going on at this place and I will be looking into it.

Judith R.
Évaluation :

Le client n'a pas laissé de commentaire.

Marty S.
Évaluation :

This location has always been friendly and inviting. Never had to wait long.

Andrew M.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter B.
Évaluation :

I keep coming back for U-Haul vehicles to move my sculptures !

FRANCISCO G.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry M.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

JULIO V.
Évaluation :

Thanks to the everyone at the U-Haul located at 3501 E Central Tx Expwy, Killeen TX. for the friendly and professionalize treatment that they show me during the rental and return of the trailer that I did used on 12-15-2020. Keep on.

Luis A.
Évaluation :

Le client n'a pas laissé de commentaire.

Beatriz R. | Expérience générale |
Évaluation :

Awesome experience

WILLIE S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN S.
Évaluation :

It was good.

MICHAEL M.
Évaluation :

Smooth transaction. Professional atmosphere.

Marion R.
Évaluation :

Le client n'a pas laissé de commentaire.

Eli K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Phillip C. | Expérience générale |
Évaluation :

The best, professional, very friendly and courteous

Camisha G.
Évaluation :

Le client n'a pas laissé de commentaire.

charles W.
Évaluation :

Le client n'a pas laissé de commentaire.

BRENT K. | Premières impressions |
Évaluation :

This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.

Peter enow nyoh e. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jamie P.
Évaluation :

I initially had a horrific experience with the Copperas Cove, Texas, Manager, Nikki Taylor. She was EXTREMELY unprofessional and did not let me explain my situation and my reservation. While in her office, she called a Killeen, Texas, U-Hual Agent (because she did not have any boxes at the time) where she continued to personally insult me by saying multiple times that I am the "angry customer" of which was not true. At no time did I insult her or her representatives and did not deserve this type of disrespect. She was the only one in the process that made this experience horrific. All other agents and services were outstanding.

Tammie T. | Expérience générale |
Évaluation :

Very friendly, even during a very high peak time..

Kaitlin P. | Expérience générale |
Évaluation :

Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !

Thomas P. | Expérience générale |
Évaluation :

Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.

debra f. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

christine J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Glenn O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Wynter S. | Expérience générale |
Évaluation :

Every one at the u haul place was nice and very good customer service

Sonji J. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter enow nyoh e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Darnell J. | Premières impressions |
Évaluation :

Great customer service. Easy get in and get out which I appreciated.

TAWNIE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

OLGA M. | Expérience générale |
Évaluation :

I had my household stuff in this storage and I never had any problems

gladys t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

raeann c. | Premières impressions |
Évaluation :

I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

Brenda G. | Expérience générale |
Évaluation :

Everything was great!

debra f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Cantaniece W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Liza T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Armoni H. | Expérience générale |
Évaluation :

The staff are very rude and act like they don’t understand when people are asking simple questions

John S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Wynter S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christine i. | Expérience générale |
Évaluation :

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

verlanda b. | Expérience générale |
Évaluation :

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

Marta J. | Premières impressions |
Évaluation :

Thank you for your help💙

Richard V. | Expérience générale |
Évaluation :

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Darryl W. | Premières impressions |
Évaluation :

The gentleman that waited on me was very courteous. I might add patience

loran r. | Expérience générale |
Évaluation :

it was very handy to store blongs and also then get a truck

Brian L. | Expérience générale |
Évaluation :

Good service and convenient.

Melinda B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

juan f. | Expérience générale |
Évaluation :

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

mark l. | Expérience générale |
Évaluation :

Well ran store. Manager is a plus!

Teodora V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard E. | Expérience générale |
Évaluation :

Courteous employees and very clean facilities make this a top place to store your belongings.

sonja W. | Expérience générale |
Évaluation :

Michelle is the best and she does everything she can to insure the customer is taken care of.

vickie k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

baltazar c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Annette C. | Expérience générale |
Évaluation :

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Tony C. | Premières impressions |
Évaluation :

Would prefer 24/7 access to the storage facility.

Diana G. | Expérience générale |
Évaluation :

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages

trulenda h. | Expérience générale |
Évaluation :

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

william c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arroyo B. | Expérience générale |
Évaluation :

Great staff.

Paul S. | Expérience générale |
Évaluation :

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

EDGAR R. | Expérience générale |
Évaluation :

Amazing service

barbara w. | Expérience générale |
Évaluation :

Michelle and her staff made everything easy for me. They were extremely accommodating.

Zawanda W. | Expérience générale |
Évaluation :

The storage facility was great. The customer service was not good.

donna w. | Expérience générale |
Évaluation :

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

Tammy C. | Expérience générale |
Évaluation :

I would recommend friends and family to store there belonging there.

Teodora V. | Premières impressions |
Évaluation :

Very friendly Did meet my needs

Rachel L. | Premières impressions |
Évaluation :

Great customer service and very helpful.

sonja W. | Premières impressions |
Évaluation :

Great service

octavior w. | Expérience générale |
Évaluation :

Great service

Denise B. | Online Move In |
Évaluation :

Very clean units, and very nice employees.

Pamela T. | Expérience générale |
Évaluation :

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Jolene F. | Expérience générale |
Évaluation :

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Craig W. | Premières impressions |
Évaluation :

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Richard E. | Premières impressions |
Évaluation :

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Joshua M. | Expérience générale |
Évaluation :

Thanks for taking the time to show me where the unit was and for being polite.

Joshua S. | Expérience générale |
Évaluation :

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

VIVIAN T. | Expérience générale |
Évaluation :

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

EDGAR R. | Premières impressions |
Évaluation :

Awesome customer service

Kerry F. | Expérience générale |
Évaluation :

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

OSCAR C. | Expérience générale |
Évaluation :

Great staff

Mark V. | Premières impressions |
Évaluation :

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

gary o. | Expérience générale |
Évaluation :

Staff was very helpful answering questions. Great atmosphere!

Chiquita S. | Premières impressions |
Évaluation :

Very accommodating and provided outstanding service.

Angela O. | Expérience générale |
Évaluation :

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Brian S. | Expérience générale |
Évaluation :

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

vincent b. | Premières impressions |
Évaluation :

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

Spencer A. | Expérience générale |
Évaluation :

Overall very satisfied and easy to work with

Edward D. | Premières impressions |
Évaluation :

Staff very helpful

Thomas N. | Expérience générale |
Évaluation :

Need to be a little more efficient with time.

Myron H. | Expérience générale |
Évaluation :

May need to extend access time or open earlier.

Sharon K. | Expérience générale |
Évaluation :

Recommend, great customer service ..

LAWRENCE D. | Expérience générale |
Évaluation :

I had no problems entering & existing the property. The staff was very friendly & courteous.

ronald l. | Expérience générale |
Évaluation :

Great friendly service. Thank you Michelle.

LINDA B. | Expérience générale |
Évaluation :

Friendly and helpful staff.

Lance F. | Premières impressions |
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The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

gary o. | Premières impressions |
Évaluation :

I appreciated the ease of use and helpfulness of the U-HAUL employees.

AMBER G. | Expérience générale |
Évaluation :

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

Sharon L. | Premières impressions |
Évaluation :

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

ANDY B. | Expérience générale |
Évaluation :

Thanks for the help!

JULIE A. | Premières impressions |
Évaluation :

They were all courteous .

damien l. | Premières impressions |
Évaluation :

No problems at all and very professional

ronald l. | Premières impressions |
Évaluation :

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

adrian a. | Expérience générale |
Évaluation :

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

KATHRYN W. | Expérience générale |
Évaluation :

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

LAWRENCE D. | Premières impressions |
Évaluation :

I was greeted and treated with respect.

Mario J. | Premières impressions |
Évaluation :

Staff needs to be better trained

Tammy C. | Premières impressions |
Évaluation :

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

michael b. | Expérience générale |
Évaluation :

The manager was very nice and understanding

Connor S. | Expérience générale |
Évaluation :

Some water damage to equipment but all items are still operating so, all good man.

Cynthia D. | Premières impressions |
Évaluation :

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Richard W. | Premières impressions |
Évaluation :

Very friendly staff. They physically showed me the location of my unit.

Brenda L. | Expérience générale |
Évaluation :

Very friendly and great communication.

Arthur C. | Premières impressions |
Évaluation :

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

marva s. | Expérience générale |
Évaluation :

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

Devon C. | Expérience générale |
Évaluation :

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

marva s. | Premières impressions |
Évaluation :

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

reginald f. | Expérience générale |
Évaluation :

Great team

Zahira T. | Expérience générale |
Évaluation :

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

marva s. | Expérience générale |
Évaluation :

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

Delton D. | Expérience générale |
Évaluation :

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

michael d. | Expérience générale |
Évaluation :

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

Zahira T. | Réservation |
Évaluation :

Easy check in. Great customer service.

Joyce K. | Expérience générale |
Évaluation :

Very satisfied

Garth J. | Réservation |
Évaluation :

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

chauncey h. | Expérience générale |
Évaluation :

Great staff!

Quo J. | Expérience générale |
Évaluation :

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

elisa R. | Réservation |
Évaluation :

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

Alex H. | Expérience générale |
Évaluation :

Friendly, helpful professionals!

daniel b. | Expérience générale |
Évaluation :

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

ZACH K. | Expérience générale |
Évaluation :

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

DANNY H. | Réservation |
Évaluation :

Very polite

CRISTOBAL Q. | Expérience générale |
Évaluation :

Manager and employees were very helpful in accommodating my needs. Thanks!

Kerry F. | Expérience générale |
Évaluation :

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Andrea H. | Expérience générale |
Évaluation :

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

denise d. | Expérience générale |
Évaluation :

Five star

wayne f. | Expérience générale |
Évaluation :

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

Gladys T. | Expérience générale |
Évaluation :

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

VELICIA L. E. | Expérience générale |
Évaluation :

The lady that helped me was very nice and professional. I can't think of her name!

Non reviews have been submitted for this location.

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