Customer Reviews for U-Haul Moving & Storage of Centex

4060 évaluations

3501 E Central Tx Expwy   Killeen, TX 76543

(254) 699-8334

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(254) 699-8334

3501 E Central Tx Expwy
Killeen, TX 76543

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiliam C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Quick & courteous service.

RANDALL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLASSCOTT A. 
Évaluation :
5

I was scheduled to turn it in to a different location, closer to my home, but when I got it there the employee said he didn't have room and directed me to this location. He said the system doesn't let the people know if there's room or not when scheduling drop-off, so that was irritating. He was helpful though.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Fantastic customer service. All employees at this location were friendly, knowledgeable and professional. 2 side lights were not operating on the trailer.

KIRK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Staff was pleasant and very helpful

JOHN S. 
Évaluation :
5

Staff was pleasant and very helpful

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANITA-TYEISHA W.  |  Expérience générale 
Évaluation :
1

I had a trailer tire blow out on the highway on my way back, tow took over 2 hours to get to me. I called numerous times to verify that I will not be charged for the additional time since it was going to place me over on the due time. I came back to return the trailer and they still charged an additional day.

LIZETT K. 
Évaluation :
5

I really don't understand why an open 6x12 trailer with a ramp is not allowed to go one way out of state. I had to take something to Alabama due to a military move and then bring the trailer back to Killeen Texas. This added time to my move and time off from work. Being a military town this really makes no sense to me. Your manager at the location was GREAT and the gentleman that helped me hook up was outstanding as well. Drop off was simple and the gentleman that was helping me was fast and efficient. My hats off to the crew at this Uhaul location

Erich B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor A.  |  Premières impressions 
Évaluation :
4

na

KIMBERLEE D. 
Évaluation :
2

The truck was extremely slow and sluggish. We have rented uhual before and the trucks were not this slow. Few people properly wearing masks. And customers holding up the line to chat with employees.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMADOU T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy W. 
Évaluation :
2

Truck I had reserved for early morning 24/7 pick up was not available and I had to wait until the store opened to pick up. The store was very crowded right at opening and took almost an hour to get through. Better staffing and management of truck availability is needed.

Steven W. 
Évaluation :
5

The staff was busy, but still attentive to the customers' needs. Good work!

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Continue with great service

KATHLEEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rickey V. 
Évaluation :
3

Adjust parking for returns or make sure customers are clear where to park/not park...when returning truck I was trapped in the parking lot, because someone parked in the driveway.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wiliam C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MADELINE W. 
Évaluation :
5

Excellent customer service and very professional in all ways

REGGIE H. 
Évaluation :
5

I would change nothing friendly staff fast service

Adeli P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIZETT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATELYN W. 
Évaluation :
5

There was a hole in the roof and it dripped in on our couch and bed. Soaked had to get a steam cleaner to suck the water out. Didn't appreciate this at all after a long day. The trailer was clean and pulled fine though.

Ian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LESLIE I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
5

The manager there is a very kind person understanding work with you and make sure you were satisfied I would always recommend this location to friends and other people that that I meet

FRANK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stacy l.  |  Premières impressions 
Évaluation :
5

Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.

JOEL JR J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon J.  |  Premières impressions 
Évaluation :
5

Lady at counter was very helpful and nice, I have used this location before it's my go to in Killeen Tx!!

Premedia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL JR J. 
Évaluation :
5

Customer service was superb. He did not stress me out either. Thank uhaul for making my trip a success.

Eitebi A. 
Évaluation :
5

Everything was smooth and fast. I highly recommend to anyone to use the mobile app to speed up the process.

Shaki S. 
Évaluation :
5

Pickup and return were seamless. Great experience thank you

JULIANA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLYANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XU Y. 
Évaluation :
3

Customer service would not answer my calls when I needed to return the equipment

JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Great team.

Lindy T. 
Évaluation :
5

Your customer service is superb. Continue doing what you're doing. This is the reason why I keep coming back to this location.

Jose C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARRY S. 
Évaluation :
5

Fast and easy service

EFRAIN C. 
Évaluation :
3

Over charged me, truck dirty and seat belt didn't work..

Khailand K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward l W. 
Évaluation :
4

You need to have a portal where the UHaul user can ensure that his issues are being listened to and will be dealt with before the next driver sees it .

Moses P. 
Évaluation :
5

even though I check in online I had to go inside, wait in line to get the equipment I was renting. Fix this or don't offer online check in.

Juan A. 
Évaluation :
4

Spray a little Roach Spray along with the Sanitizer part. The folks need at least 2 more people that can do everything during the "slammed" times. Your Team continued to smile and offer terrific customer service though.

SERENIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
3

Late evening pickup, too long to have to wait. The line was long and only one person at the desk. Took nearly an hour to pickup. I did love the convenience of 24/7 frop off!

ANGELA MARLENE L. 
Évaluation :
3

Good service

Joseph R. 
Évaluation :
5

Found the manager to be an excellent source of the size of trailer needed for our ATV. We saw the six foot wide trailer and discussed with her why we could not use it; she was very pleasant and explained about the opening of the the trailer in great detail. We also want to give a hats off to the young lady who accepted the trailer back after we returned it. Very nice, pleasant and very knowledgeable. The whole process was rather painless from rental to return. Job well done!

Michael M. 
Évaluation :
5

Very professional and faster service.

Raul S. 
Évaluation :
5

The staff was very friendly and helpful. They showed me how to hook up the equipment and even sent me the video. Thanks so much for your help!

RUBY M. 
Évaluation :
5

Always rent here, going to miss them we just relocated

SHANRON G. 
Évaluation :
3

The links do not work on all mobile phones. There should be some other way for customers to verify equipment etc....

TALAYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn h.  |  Expérience générale 
Évaluation :
5

On Easter Sunday my family was displaced by a fire and the gentleman that helped him was very sincere. I asked the rep if there were any discounts available and he stated that UHaul didn't offer any discounts. Although he could offer a discount I just appreciate the patience and concern he showed as the last few days have been very hectic and stressful. I wish I could remember his name

JESSICA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PHILLIP H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetria A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACIE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Fast and easy drop off

Efrain C. 
Évaluation :
5

Great customer service!

CHRISTOPHER M. 
Évaluation :
5

Employees were outstanding and courteous.

GREGORY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LONNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
4

More mid size trucks availability

VERNON B. 
Évaluation :
5

I was helped by a lady employee but I can't remember her name. She was an older lady and very pleasant

Demetric M. 
Évaluation :
5

Nothing that I can complaint about.

Talkeetna Y. 
Évaluation :
4

I returned a cargo van right before the store was closing and the inspector checked me on the spot and cleared me right away.

Jacob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

The manager was very nice and very helpful. The staff polite and very helpful.,

Menya L.  |  Premières impressions 
Évaluation :
4

The online return did not work.

KEVIN W. 
Évaluation :
1

Got to the store at 7:10 am did not have the 26 foot truck I reserved on the 23rd. It took almost 2 hours to get a 20 foot truck. No dolly had to buy a 39 dollar dolly at the store then opened the truck it was a dolly in it. Got my bill and was over charged will be going to the location today to speak to management. One of the worst experiences I have ever had with this company.

JOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMILA E. 
Évaluation :
5

Excellent Service

JULIO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

If you request equipment online, you should have to go inside and fill out another contract before picking up the equipment. Defeats the propose of fill it out online.

DWIGHT M. 
Évaluation :
2

Employee at the desk need more trainings, no manners

Luis S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Very friendly, courteous and helpful. Super nice way to end a long trip

BRIANPATRICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita S. 
Évaluation :
5

your online service it took me two days to get a vehicle after i was guarantee after my first location didn't have one and had to schedule the next day the even went well got my truck use for an hour and half that day was excellent overall poor

Leroy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K. 
Évaluation :
5

Manager and staff were nice and very helpful with a some trouble our car was having. I would recommend this store to anyone.

Bradleykawika P. 
Évaluation :
5

I literally have no complaints. Great experience all the way around.

JOY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA C. 
Évaluation :
2

The truck was not clean and the check engine light was on and it didn't drive good at all

Tiesha S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annette H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G.  |  Expérience générale 
Évaluation :
5

Love this place

Evon R.  |  Premières impressions 
Évaluation :
2

Counter employee need more training, specially with military personnel.

Luis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor L.  |  Premières impressions 
Évaluation :
5

Even with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

parker h.  |  Premières impressions 
Évaluation :
4

The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.

RONNIE P.  |  Premières impressions 
Évaluation :
5

Great Customer Service

ashla m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M.  |  Premières impressions 
Évaluation :
5

The manager was very nice and helpful! Thank you for your time and help!

WAYNE H.  |  Premières impressions 
Évaluation :
5

The lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.

Anthony B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W.  |  Expérience générale 
Évaluation :
3

There was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was 399 $behind. DJ and Mason we're both awesome.

Alvin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicolas s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Premières impressions 
Évaluation :
4

When I walked in the line was to the door, so I did everything online. I paid for my storage unit, had a contract number and access code and still was not let into the unit! The ONE guy working the desk told the guyS outside that I STILL had to wait in line to talk to him! Which caused my trailer rental to go over, so I was charged an extra day for that! What's the point of being able to purchase online but still have to wait in line??

Yolanda S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daphne O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINEARD R.  |  Premières impressions 
Évaluation :
5

Awesome experience

Beatriz R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eli K.  |  Premières impressions 
Évaluation :
5

The best, professional, very friendly and courteous

Phillip C.  |  Expérience générale 
Évaluation :
3

This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.

BRENT K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter enow nyoh e.  |  Expérience générale 
Évaluation :
5

Very friendly, even during a very high peak time..

Tammie T.  |  Expérience générale 
Évaluation :
5

Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !

Kaitlin P.  |  Expérience générale 
Évaluation :
5

Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.

Thomas P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn O.  |  Expérience générale 
Évaluation :
5

Every one at the u haul place was nice and very good customer service

Wynter S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonji J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter enow nyoh e.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Easy get in and get out which I appreciated.

Darnell J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAWNIE M.  |  Expérience générale 
Évaluation :
5

I had my household stuff in this storage and I never had any problems

OLGA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gladys t.  |  Expérience générale 
Évaluation :
3

I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

raeann c.  |  Premières impressions 
Évaluation :
5

Everything was great!

Brenda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cantaniece W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liza T.  |  Expérience générale 
Évaluation :
1

The staff are very rude and act like they don’t understand when people are asking simple questions

Armoni H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wynter S.  |  Premières impressions 
Évaluation :
5

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

Christine i.  |  Expérience générale 
Évaluation :
3

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

verlanda b.  |  Expérience générale 
Évaluation :
5

Thank you for your help💙

Marta J.  |  Premières impressions 
Évaluation :
5

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Richard V.  |  Expérience générale 
Évaluation :
4

The gentleman that waited on me was very courteous. I might add patience

Darryl W.  |  Premières impressions 
Évaluation :
4

it was very handy to store blongs and also then get a truck

loran r.  |  Expérience générale 
Évaluation :
5

Good service and convenient.

Brian L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melinda B.  |  Expérience générale 
Évaluation :
1

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

juan f.  |  Expérience générale 
Évaluation :
5

Well ran store. Manager is a plus!

mark l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teodora V.  |  Expérience générale 
Évaluation :
5

Courteous employees and very clean facilities make this a top place to store your belongings.

Richard E.  |  Expérience générale 
Évaluation :
5

Michelle is the best and she does everything she can to insure the customer is taken care of.

sonja W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vickie k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

baltazar c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D.  |  Premières impressions 
Évaluation :
5

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Annette C.  |  Expérience générale 
Évaluation :
5

Would prefer 24/7 access to the storage facility.

Tony C.  |  Premières impressions 
Évaluation :
3

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I'm waiting to hear back if they will compensate me or not for damages

Diana G.  |  Expérience générale 
Évaluation :
2

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they're was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn't harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that's a serious charge to make against someone so character. Obviously, from the way Thebes young who're couple acted, something was askew in "her" life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company's property was harassment? I felt the floor manager could have said, "Oh, No. we put them there for a reason." I don't think his customer meant any harm, she was trying to help." His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

trulenda h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william c.  |  Expérience générale 
Évaluation :
5

Great staff.

Arroyo B.  |  Expérience générale 
Évaluation :
5

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

Paul S.  |  Expérience générale 
Évaluation :
5

Amazing service

EDGAR R.  |  Expérience générale 
Évaluation :
5

Michelle and her staff made everything easy for me. They were extremely accommodating.

barbara w.  |  Expérience générale 
Évaluation :
1

The storage facility was great. The customer service was not good.

Zawanda W.  |  Expérience générale 
Évaluation :
5

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

donna w.  |  Expérience générale 
Évaluation :
5

I would recommend friends and family to store there belonging there.

Tammy C.  |  Expérience générale 
Évaluation :
5

Very friendly Did meet my needs

Teodora V.  |  Premières impressions 
Évaluation :
5

Great customer service and very helpful.

Rachel L.  |  Premières impressions 
Évaluation :
5

Great service

sonja W.  |  Premières impressions 
Évaluation :
5

Great service

octavior w.  |  Expérience générale 
Évaluation :
4

Very clean units, and very nice employees.

Denise B.  |  Online Move In 
Évaluation :
5

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter's belongings. Merci.

Pamela T.  |  Expérience générale 
Évaluation :
5

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Jolene F.  |  Expérience générale 
Évaluation :
5

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Craig W.  |  Premières impressions 
Évaluation :
5

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Richard E.  |  Premières impressions 
Évaluation :
5

Thanks for taking the time to show me where the unit was and for being polite.

Joshua M.  |  Expérience générale 
Évaluation :
5

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

Joshua S.  |  Expérience générale 
Évaluation :
5

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

VIVIAN T.  |  Expérience générale 
Évaluation :
5

Awesome customer service

EDGAR R.  |  Premières impressions 
Évaluation :
5

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

Kerry F.  |  Expérience générale 
Évaluation :
5

Great staff

OSCAR C.  |  Expérience générale 
Évaluation :
5

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Merci!

Mark V.  |  Premières impressions 
Évaluation :
5

Staff was very helpful answering questions. Great atmosphere!

gary o.  |  Expérience générale 
Évaluation :
4

Very accommodating and provided outstanding service.

Chiquita S.  |  Premières impressions 
Évaluation :
5

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Angela O.  |  Expérience générale 
Évaluation :
1

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

Brian S.  |  Expérience générale 
Évaluation :
5

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

vincent b.  |  Premières impressions 
Évaluation :
5

Overall very satisfied and easy to work with

Spencer A.  |  Expérience générale 
Évaluation :
4

Staff very helpful

Edward D.  |  Premières impressions 
Évaluation :
3

Need to be a little more efficient with time.

Thomas N.  |  Expérience générale 
Évaluation :
4

May need to extend access time or open earlier.

Myron H.  |  Expérience générale 
Évaluation :
5

Recommend, great customer service ..

Sharon K.  |  Expérience générale 
Évaluation :
5

I had no problems entering & existing the property. The staff was very friendly & courteous.

LAWRENCE D.  |  Expérience générale 
Évaluation :
5

Great friendly service. Thank you Michelle.

ronald l.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff.

LINDA B.  |  Expérience générale 
Évaluation :
5

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

Lance F.  |  Premières impressions 
Évaluation :
5

I appreciated the ease of use and helpfulness of the U-HAUL employees.

gary o.  |  Premières impressions 
Évaluation :
5

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

AMBER G.  |  Expérience générale 
Évaluation :
5

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

Sharon L.  |  Premières impressions 
Évaluation :
5

Thanks for the help!

ANDY B.  |  Expérience générale 
Évaluation :
5

They were all courteous .

JULIE A.  |  Premières impressions 
Évaluation :
5

No problems at all and very professional

damien l.  |  Premières impressions 
Évaluation :
5

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

ronald l.  |  Premières impressions 
Évaluation :
3

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

adrian a.  |  Expérience générale 
Évaluation :
4

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

KATHRYN W.  |  Expérience générale 
Évaluation :
5

I was greeted and treated with respect.

LAWRENCE D.  |  Premières impressions 
Évaluation :
4

Staff needs to be better trained

Mario J.  |  Premières impressions 
Évaluation :
5

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

Tammy C.  |  Premières impressions 
Évaluation :
5

The manager was very nice and understanding

michael b.  |  Expérience générale 
Évaluation :
4

Some water damage to equipment but all items are still operating so, all good man.

Connor S.  |  Expérience générale 
Évaluation :
3

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Cynthia D.  |  Premières impressions 
Évaluation :
5

Very friendly staff. They physically showed me the location of my unit.

Richard W.  |  Premières impressions 
Évaluation :
5

Very friendly and great communication.

Brenda L.  |  Expérience générale 
Évaluation :
5

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

Arthur C.  |  Premières impressions 
Évaluation :
5

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

marva s.  |  Expérience générale 
Évaluation :
5

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

Devon C.  |  Expérience générale 
Évaluation :
5

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

marva s.  |  Premières impressions 
Évaluation :
5

Great team

reginald f.  |  Expérience générale 
Évaluation :
5

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

Zahira T.  |  Expérience générale 
Évaluation :
5

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

marva s.  |  Expérience générale 
Évaluation :
5

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

Delton D.  |  Expérience générale 
Évaluation :
1

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

michael d.  |  Expérience générale 
Évaluation :
5

Easy check in. Great customer service.

Zahira T.  |  Réservation 
Évaluation :
5

Very satisfied

Joyce K.  |  Expérience générale 
Évaluation :
3

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

Garth J.  |  Réservation 
Évaluation :
5

Great staff!

chauncey h.  |  Expérience générale 
Évaluation :
5

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

Quo J.  |  Expérience générale 
Évaluation :
5

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what's necessary to be helpful to all customers. The equipment and storage is great too.

elisa R.  |  Réservation 
Évaluation :
5

Friendly, helpful professionals!

Alex H.  |  Expérience générale 
Évaluation :
1

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

daniel b.  |  Expérience générale 
Évaluation :
3

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

ZACH K.  |  Expérience générale 
Évaluation :
5

Very polite

DANNY H.  |  Réservation 
Évaluation :
5

Manager and employees were very helpful in accommodating my needs. Merci!

CRISTOBAL Q.  |  Expérience générale 
Évaluation :
4

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Kerry F.  |  Expérience générale 
Évaluation :
1

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

Andrea H.  |  Expérience générale 
Évaluation :
5

Five star

denise d.  |  Expérience générale 
Évaluation :
5

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

wayne f.  |  Expérience générale 
Évaluation :
5

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

Gladys T.  |  Expérience générale 
Évaluation :
5

The lady that helped me was very nice and professional. I can't think of her name!

VELICIA L. E.  |  Expérience générale 
Non reviews have been submitted for this location.

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